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Digital Federal Credit Union
Digital Federal Credit Union
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EncryptedSite is Encrypted
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CountryHosted in United States
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Latitude\Longitude37.751 / -97.822 Google Map
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Traffic rank#44,997 Site Rank
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Site age27 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
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FoundedOctober 1979
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HeadquartersMarlborough,,,Massachusetts,, United States
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Number of locations23 full-service branches,3,000 CU Centers located in 46 states
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Key peopleMatt Menning,Chair, Board of Directors,Curt Raffi,Vice Chair, Board of Directors,Shruti Miyashiro,President/CEO,Camille Glover,Secretary, Board of Directors,Kumar Kittuswamy,Treasurer, Board of Directors,Wayne Haubner,Paula Hunter
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ProductsSavings,;,Checking,;,Consumer loans,;,Mortgages,;,Credit cards,;,Investments
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TypeCredit union
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IndustryFinancial services
Traffic rank
#44,997
#44,997
Site age
27 yrs
27 yrs
Location
United States
United States
Popular Questions for Digital Federal Credit Union
Newest job postings for Digital Federal Credit Union
via LinkedIn
posted_at: 2 days agoschedule_type: Full-timework_from_home: 1
Schedule: Mon-Fri 3 days 9-6, 2 nights 12-9, alt Saturdays 9:00 – 3:00 (40 Hours)
Summary...
Assist Information Center Management with overseeing department operations. Maintain working knowledge of all Information Center policies, procedures, and position expectations. Represent the Information Center in department projects and assist with organizational projects as assigned. Assist with communication between the Management Team and Information
Schedule: Mon-Fri 3 days 9-6, 2 nights 12-9, alt Saturdays 9:00 – 3:00 (40 Hours)
Summary...
Assist Information Center Management with overseeing department operations. Maintain working knowledge of all Information Center policies, procedures, and position expectations. Represent the Information Center in department projects and assist with organizational projects as assigned. Assist with communication between the Management Team and Information Center staff. Triage all IS support for Information Center Staff and work closely with IS to identify and fix any issues that impact individual agent or department operations. Track and address intraday Adherence issues. Facilitate inter and intra department meetings and bring action items to Management. Conduct system access, fee refund and petty cash audits. Track department sales performance and goals, track and distribute agent statistical performance updates, track and log call trends and staff feedback on system issues. Coordinate with counterparts on the Workforce Team to identify efficiency improvements and collaborate on cross-functional projects.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Create well written and comprehensive meeting notes and reports as directed by Management. Meet all deadlines as assigned
• Maintain Information Center Evacuation Policy
• Manage LSI tickets, and intra-day calls backs
• Manage triage of Information Center IS calls including agent and department level issues
• Manage Intra-day adherence monitoring and issue intervention
• Manage Fulfillment process
• Manage tracking of petty cash refunds
• Track and report weekly statistical performance for staff to Team Leaders
• Manage department sales reporting and tracking
• Facilitate monthly All Supervisors Meetings, and inter-department meetings in conjunction with Information Center Management
• Foster teamwork within the Information Center and with other areas of the Credit Union
• Assist with coordinating testing and training of new products and procedures, tracking issues and managing the resolution of all issues
• Coordinate system audits with the Assistant Manager responsible for that area
• Verify Completion of monthly FTE and special sales tracking as needed for promotions
• Assist with department promotions as needed
• Communicate updates from support departments promptly and ensure that any critical information for these updates is transmitted to the KB Team
• Coordinate Management responses to staff communications/questions and track these
• Collect calls, emails or chat records as requested by support departments and coordinate any necessary research with Management
• Accurately process transactions and file maintenance.
• Monitor department service levels and other contact center related statistics throughout the day. Make suggestions to management about how to improve department's performance
• Make process improvement suggestions to improve the efficiency of operations in the Information Center. Solicit ideas from the staff to this end
• Participate in the personal development process by being receptive to coaching feedback from Information Center Management
• Perform other job-related duties as assigned by Management
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Competencies:
• Time Management
• Communication
• Conflict Management
• Professional Development
• Member Focus
• Decision Making, Problem Solving, and analytical skills
• Follow Up
• Managing Work
• Flexible with task changes
• Proficient with Word/Excel/PowerPoint
Education and Experience Requirements:
• High school diploma or equivalent
Additional Eligibility Requirements:
• Strong technical skills
• Excellent communication skills
• Organizational and time management skills
• Ability to work independently
• Exhibits an understanding of DCU's core values and mission
Supervisory Responsibility:
This position does not require the supervision of agents
Work Environment:
This job operates in both a professional office environment and in the employee’s private work area offsite, in accordance with DCU’s Hybrid Work Policy. This role routinely uses standard office equipment such as computers, phones, photocopier/scanner, filing cabinets, and fax machines.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a largely sedentary role. While performing the duties of this job, the employee is regularly required to stand, talk, hear, and use hands and fingers to handle, feel or operate objects, tools or controls and to reach with hands and arms.
Travel:
This position requires the ability to travel as needed between the Information Center locations in Marlborough, Chelmsford, and Lowell
Service Excellence: The DCU Way:
All employees are expected to provide service excellence the “DCU Way” through teamwork and by providing quality service to internal and external members, incorporating the Guiding Principles of DCU’s culture:
• People come first
• Do the right thing
• Make a difference
Bank Secrecy Act (BSA):
All Credit Union employees are required to complete all BSA related training annually and maintain knowledge of current BSA policies, specifically those related to functions performed within the department and identify and report possible suspicious activity.
(Keyword: Business Analyst, Data Analyst, Data Analysts, Data Analysis, Tableau, Power BI, Business Intelligence, Qlik, QlikSense, Looker, SQL Server Analysis Services (SSAS), Data Cleansing, Report Show more details...
Summary...
Assist Information Center Management with overseeing department operations. Maintain working knowledge of all Information Center policies, procedures, and position expectations. Represent the Information Center in department projects and assist with organizational projects as assigned. Assist with communication between the Management Team and Information Center staff. Triage all IS support for Information Center Staff and work closely with IS to identify and fix any issues that impact individual agent or department operations. Track and address intraday Adherence issues. Facilitate inter and intra department meetings and bring action items to Management. Conduct system access, fee refund and petty cash audits. Track department sales performance and goals, track and distribute agent statistical performance updates, track and log call trends and staff feedback on system issues. Coordinate with counterparts on the Workforce Team to identify efficiency improvements and collaborate on cross-functional projects.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Create well written and comprehensive meeting notes and reports as directed by Management. Meet all deadlines as assigned
• Maintain Information Center Evacuation Policy
• Manage LSI tickets, and intra-day calls backs
• Manage triage of Information Center IS calls including agent and department level issues
• Manage Intra-day adherence monitoring and issue intervention
• Manage Fulfillment process
• Manage tracking of petty cash refunds
• Track and report weekly statistical performance for staff to Team Leaders
• Manage department sales reporting and tracking
• Facilitate monthly All Supervisors Meetings, and inter-department meetings in conjunction with Information Center Management
• Foster teamwork within the Information Center and with other areas of the Credit Union
• Assist with coordinating testing and training of new products and procedures, tracking issues and managing the resolution of all issues
• Coordinate system audits with the Assistant Manager responsible for that area
• Verify Completion of monthly FTE and special sales tracking as needed for promotions
• Assist with department promotions as needed
• Communicate updates from support departments promptly and ensure that any critical information for these updates is transmitted to the KB Team
• Coordinate Management responses to staff communications/questions and track these
• Collect calls, emails or chat records as requested by support departments and coordinate any necessary research with Management
• Accurately process transactions and file maintenance.
• Monitor department service levels and other contact center related statistics throughout the day. Make suggestions to management about how to improve department's performance
• Make process improvement suggestions to improve the efficiency of operations in the Information Center. Solicit ideas from the staff to this end
• Participate in the personal development process by being receptive to coaching feedback from Information Center Management
• Perform other job-related duties as assigned by Management
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Competencies:
• Time Management
• Communication
• Conflict Management
• Professional Development
• Member Focus
• Decision Making, Problem Solving, and analytical skills
• Follow Up
• Managing Work
• Flexible with task changes
• Proficient with Word/Excel/PowerPoint
Education and Experience Requirements:
• High school diploma or equivalent
Additional Eligibility Requirements:
• Strong technical skills
• Excellent communication skills
• Organizational and time management skills
• Ability to work independently
• Exhibits an understanding of DCU's core values and mission
Supervisory Responsibility:
This position does not require the supervision of agents
Work Environment:
This job operates in both a professional office environment and in the employee’s private work area offsite, in accordance with DCU’s Hybrid Work Policy. This role routinely uses standard office equipment such as computers, phones, photocopier/scanner, filing cabinets, and fax machines.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a largely sedentary role. While performing the duties of this job, the employee is regularly required to stand, talk, hear, and use hands and fingers to handle, feel or operate objects, tools or controls and to reach with hands and arms.
Travel:
This position requires the ability to travel as needed between the Information Center locations in Marlborough, Chelmsford, and Lowell
Service Excellence: The DCU Way:
All employees are expected to provide service excellence the “DCU Way” through teamwork and by providing quality service to internal and external members, incorporating the Guiding Principles of DCU’s culture:
• People come first
• Do the right thing
• Make a difference
Bank Secrecy Act (BSA):
All Credit Union employees are required to complete all BSA related training annually and maintain knowledge of current BSA policies, specifically those related to functions performed within the department and identify and report possible suspicious activity.
(Keyword: Business Analyst, Data Analyst, Data Analysts, Data Analysis, Tableau, Power BI, Business Intelligence, Qlik, QlikSense, Looker, SQL Server Analysis Services (SSAS), Data Cleansing, Report Show more details...
via BeBee
posted_at: 2 days agoschedule_type: Full-time
Essential Functions:The AWS DevOps engineer will be responsible for working with teams across DCU to help support and implement solutions in our AWS environments. As a key member of the Platform Engineering Team, you will be the primary individual responsible for implementing secure and scalable solutions as we expand our presence in the cloud.
• Collaborate with multiple teams to define... infrastructure requirements in AWS.
• Implement secure
Essential Functions:The AWS DevOps engineer will be responsible for working with teams across DCU to help support and implement solutions in our AWS environments. As a key member of the Platform Engineering Team, you will be the primary individual responsible for implementing secure and scalable solutions as we expand our presence in the cloud.
• Collaborate with multiple teams to define... infrastructure requirements in AWS.
• Implement secure and scalable solutions in AWS for various technical teams.
• Provide recommendations for architecture and process improvements.
• Build pipelines to deploy infrastructure and application changes to multiple environments.
• Define all AWS resources using CloudFormation and the AWS CDK.
• Troubleshoot issues across AWS services and environments.
• Experience with managing and supporting the various AWS services and components such as VPC, EC2, Security Groups, IAM, S3 and CloudFront
• Experience with Docker and container orchestration systems such as ECS or EKS
• Experience with managing database services such as Dynamo, RDS or Aurora
• Able to implement configuration management solutions for managing deployed resources
• Experience with both Linux and Windows administration and troubleshooting
Education and Experience Requirements:
• 4+ years of experience with AWS
• 2+ year scripting or programming experience
• 1+ years of experience using configuration management tools such as Chef, Ansible or Puppet (Ansible preferred)
• 1+ years of experience with network/server configuration for automated software deployment
Additional Considerations:
• Experience in the Financial Industry, preferably in the banking space.
• Experience with C#
• Experience with integration of APM solutions such as DataDog
• Experience with Docker
• Experience with build automation systems such as Jenkins or Gitlab CI
• Exposure to build tools such as MsBuild
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopier/scanner, filing cabinets, and fax machines.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a largely sedentary role. While performing the duties of this job, the employee is regularly required to stand, talk, hear, and use hands and fingers to handle, feel or operate objects, tools or controls and to reach with hands and arms. Ability to operate a computer is required.
Travel:
Minimal, as required by the business or professional development.
Service Excellence: The DCU Way:
All employees are expected to provide service excellence the "DCU Way" through teamwork and by providing quality service to internal and external members, incorporating the Guiding Principles of DCU's culture:
• People come first
• Do the right thing
• Make a difference
Bank Secrecy Act (BSA):
All Credit Union employees are required to complete all BSA related training annually and maintain knowledge of current BSA policies, specifically those related to functions performed within the department and identify and report possible suspicious activity.
We are proud to be an EEO/AA employer M/F/D/V
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c Show more details...
• Collaborate with multiple teams to define... infrastructure requirements in AWS.
• Implement secure and scalable solutions in AWS for various technical teams.
• Provide recommendations for architecture and process improvements.
• Build pipelines to deploy infrastructure and application changes to multiple environments.
• Define all AWS resources using CloudFormation and the AWS CDK.
• Troubleshoot issues across AWS services and environments.
• Experience with managing and supporting the various AWS services and components such as VPC, EC2, Security Groups, IAM, S3 and CloudFront
• Experience with Docker and container orchestration systems such as ECS or EKS
• Experience with managing database services such as Dynamo, RDS or Aurora
• Able to implement configuration management solutions for managing deployed resources
• Experience with both Linux and Windows administration and troubleshooting
Education and Experience Requirements:
• 4+ years of experience with AWS
• 2+ year scripting or programming experience
• 1+ years of experience using configuration management tools such as Chef, Ansible or Puppet (Ansible preferred)
• 1+ years of experience with network/server configuration for automated software deployment
Additional Considerations:
• Experience in the Financial Industry, preferably in the banking space.
• Experience with C#
• Experience with integration of APM solutions such as DataDog
• Experience with Docker
• Experience with build automation systems such as Jenkins or Gitlab CI
• Exposure to build tools such as MsBuild
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopier/scanner, filing cabinets, and fax machines.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a largely sedentary role. While performing the duties of this job, the employee is regularly required to stand, talk, hear, and use hands and fingers to handle, feel or operate objects, tools or controls and to reach with hands and arms. Ability to operate a computer is required.
Travel:
Minimal, as required by the business or professional development.
Service Excellence: The DCU Way:
All employees are expected to provide service excellence the "DCU Way" through teamwork and by providing quality service to internal and external members, incorporating the Guiding Principles of DCU's culture:
• People come first
• Do the right thing
• Make a difference
Bank Secrecy Act (BSA):
All Credit Union employees are required to complete all BSA related training annually and maintain knowledge of current BSA policies, specifically those related to functions performed within the department and identify and report possible suspicious activity.
We are proud to be an EEO/AA employer M/F/D/V
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c Show more details...
via California Jobs - Tarta.ai🌴
posted_at: 14 days agoschedule_type: Full-timework_from_home: 1
Schedule: Monday-Friday - 8:00-5:00, and may require limited night shifts until 9:00 or Saturdays 9:00-3:00 (40 Hours)
Summary/Objective...
Provide internal members with Service Excellence through Workforce Management. Maintain operational efficiency by forecasting, scheduling, and real-time management for the Contact Center utilizing workforce management tools and systems Maintain overall awareness of department call metrics for assigned lines
Schedule: Monday-Friday - 8:00-5:00, and may require limited night shifts until 9:00 or Saturdays 9:00-3:00 (40 Hours)
Summary/Objective...
Provide internal members with Service Excellence through Workforce Management. Maintain operational efficiency by forecasting, scheduling, and real-time management for the Contact Center utilizing workforce management tools and systems Maintain overall awareness of department call metrics for assigned lines of business and provide analysis. Support Management Team by suggesting strategies to improve service metrics. Support DCU's mission, vision and business goals.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Participate in performance development by being receptive to constructive coaching feedback from Team Leaders, Managers and Peers
• Foster teamwork and strive to strengthen relationships between the Information Center and staff in support departmets
• Make process improvement recommendations in an effort to improve the efficiency of operations in the Information Center and/or other areas of the credit union
• Provide Information Center Management with feedback on trends in contacts
• Assist with scheduling, reporting, analyzing data and other workforce management related duties, as assigned
• Track department wide and individual performance related to contact center metrics
• Monitor real time contact center performance and make necessary adjustments to help achieve service objectives
• Support other areas of the credit union with workforce management duties, as needed
• Perform other job-related duties as assigned by Manager(s)
Other Duties:
Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Competencies:
• Communication
• Conflict Management
• Member Focus
• Decision Making and Problem Solving
• Time Management
• Analytical Skills
• Follow up
• Teamwork
• Coaching
• Flexible with task changes
• Planning and Organizing
Education and Experience Requirements:
• High School diploma
• 2+ years of prior workforce experience or similar experience
• Prior contact center experience
Additional Eligibility Requirements:
• Strong interpersonal skills
• Excellent verbal and written communication skills
• Strong technical skills, including proficiency in MS Office programs and other contact center systems
• Ability to multitask
• Organizational and Time Management skills
Supervisory Responsibility:
This position has no supervisory responsibility
Work Environment:
This job operates in both a professional office environment and in the employee's private work area offsite, in accordance with DCU's Hybrid Work Policy. This role routinely uses standard office equipment such as computers, phones, photocopier/scanner, filing cabinets, and fax machines.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a largely sedentary role. While performing the duties of this job, the employee is regularly required to stand, talk, hear, and use hands and fingers to handle, feel or operate objects, tools or controls and to reach with hands and arms.
Travel:
Training would be in Marlborough. Position could be in either Marlborough or Chelmsford. Occasional travel between Contact Center sites.
Service Excellence: The DCU Way:
All employees are expected to provide service excellence the "DCU Way" through teamwork and by providing quality service to internal and external members, incorporating the Guiding Principles of DCU's culture:
• People come first
• Do the right thing
• Make a difference
Bank Secrecy Act (BSA):
All Credit Union employees are required to complete all BSA related training annually and maintain knowledge of current BSA policies, specifically those related to functions performed within the department and identify and report possible suspicious activity.
We are proud to be an EEO/AA employer M/F/D/V Show more details...
Summary/Objective...
Provide internal members with Service Excellence through Workforce Management. Maintain operational efficiency by forecasting, scheduling, and real-time management for the Contact Center utilizing workforce management tools and systems Maintain overall awareness of department call metrics for assigned lines of business and provide analysis. Support Management Team by suggesting strategies to improve service metrics. Support DCU's mission, vision and business goals.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Participate in performance development by being receptive to constructive coaching feedback from Team Leaders, Managers and Peers
• Foster teamwork and strive to strengthen relationships between the Information Center and staff in support departmets
• Make process improvement recommendations in an effort to improve the efficiency of operations in the Information Center and/or other areas of the credit union
• Provide Information Center Management with feedback on trends in contacts
• Assist with scheduling, reporting, analyzing data and other workforce management related duties, as assigned
• Track department wide and individual performance related to contact center metrics
• Monitor real time contact center performance and make necessary adjustments to help achieve service objectives
• Support other areas of the credit union with workforce management duties, as needed
• Perform other job-related duties as assigned by Manager(s)
Other Duties:
Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Competencies:
• Communication
• Conflict Management
• Member Focus
• Decision Making and Problem Solving
• Time Management
• Analytical Skills
• Follow up
• Teamwork
• Coaching
• Flexible with task changes
• Planning and Organizing
Education and Experience Requirements:
• High School diploma
• 2+ years of prior workforce experience or similar experience
• Prior contact center experience
Additional Eligibility Requirements:
• Strong interpersonal skills
• Excellent verbal and written communication skills
• Strong technical skills, including proficiency in MS Office programs and other contact center systems
• Ability to multitask
• Organizational and Time Management skills
Supervisory Responsibility:
This position has no supervisory responsibility
Work Environment:
This job operates in both a professional office environment and in the employee's private work area offsite, in accordance with DCU's Hybrid Work Policy. This role routinely uses standard office equipment such as computers, phones, photocopier/scanner, filing cabinets, and fax machines.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a largely sedentary role. While performing the duties of this job, the employee is regularly required to stand, talk, hear, and use hands and fingers to handle, feel or operate objects, tools or controls and to reach with hands and arms.
Travel:
Training would be in Marlborough. Position could be in either Marlborough or Chelmsford. Occasional travel between Contact Center sites.
Service Excellence: The DCU Way:
All employees are expected to provide service excellence the "DCU Way" through teamwork and by providing quality service to internal and external members, incorporating the Guiding Principles of DCU's culture:
• People come first
• Do the right thing
• Make a difference
Bank Secrecy Act (BSA):
All Credit Union employees are required to complete all BSA related training annually and maintain knowledge of current BSA policies, specifically those related to functions performed within the department and identify and report possible suspicious activity.
We are proud to be an EEO/AA employer M/F/D/V Show more details...
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