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Most recent job postings at digicert
via Salary.com
schedule_type: Full-time
ABOUT DIGICERT
We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies put trust—an abstract idea—to work. That's... digital trust for the real world.
DigiCert
ABOUT DIGICERT
We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies put trust—an abstract idea—to work. That's... digital trust for the real world.
DigiCert is the world's premier provider of high-assurance digital certificates. We've been driven by the idea of finding a better way. A better way to provide authentication on the internet. A better way to tailor solutions to our customers' needs. A better way to enrich our employees' lives with opportunities to create the unexpected. Some people just want a job – others want to transform themselves and the connected world we live in. If you're the latter, join us in finding better ways to help people believe in their digital interactions.
RESPONSIBILITIES
• Responsible for monthly meeting quota as assigned by Management.
• Call and email prospects from Groups 1,2, and 3 to get meetings for Enterprise team.
• Find the right prospects in Group 3 through available databases, LinkedIn referrals.
• Quality and pursue leads from White Paper, Certificate Inspector and Discovery tool etc. downloads
• Track all calls and emails in CRM
• Evenly distribute meetings to Enterprise team based on rotation and availability
• Create Events in CRM with relevant meeting information
• Send calendar invites as needed to prospect and Enterprise Rep.
• Work with Enterprise Reps to reschedule missed meetings as needed.
• Quote unqualified prospects for potential retail sales.
REQUIRED QUALIFICATIONS
• High School Diploma or equivalent
• 1 year of experience in customer service
• Comfortable working on a computer daily and conversing over the phone and through email.
• Strong oral, written and interpersonal communication skills
• Proficient knowledge of Microsoft products and other applicable software or applications
• Detailed-oriented with excellent organization skills
• Self-motivated, manage your time well, and get things done.
• Team oriented and ability to work with people from diverse backgrounds
PREFERRED QUALIFICATIONS
• Bachelors degree in IT, Computer Science, or other technical degree
• 2 years of experience in a customer service role within the tech industry
• Excellent knowledge of Microsoft products and other applicable software or applications
DIGICERT BENEFITS
DigiCert offers a competitive benefits package for all of our full-time employees. If you want to know more about them, please reach out to us at TA@digicert.com.
To learn about our culture please visit -> https://www.linkedin.com/company/digicert-inc-/life/culture/?viewAsMember=true
DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran's status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply Show more details...
We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies put trust—an abstract idea—to work. That's... digital trust for the real world.
DigiCert is the world's premier provider of high-assurance digital certificates. We've been driven by the idea of finding a better way. A better way to provide authentication on the internet. A better way to tailor solutions to our customers' needs. A better way to enrich our employees' lives with opportunities to create the unexpected. Some people just want a job – others want to transform themselves and the connected world we live in. If you're the latter, join us in finding better ways to help people believe in their digital interactions.
RESPONSIBILITIES
• Responsible for monthly meeting quota as assigned by Management.
• Call and email prospects from Groups 1,2, and 3 to get meetings for Enterprise team.
• Find the right prospects in Group 3 through available databases, LinkedIn referrals.
• Quality and pursue leads from White Paper, Certificate Inspector and Discovery tool etc. downloads
• Track all calls and emails in CRM
• Evenly distribute meetings to Enterprise team based on rotation and availability
• Create Events in CRM with relevant meeting information
• Send calendar invites as needed to prospect and Enterprise Rep.
• Work with Enterprise Reps to reschedule missed meetings as needed.
• Quote unqualified prospects for potential retail sales.
REQUIRED QUALIFICATIONS
• High School Diploma or equivalent
• 1 year of experience in customer service
• Comfortable working on a computer daily and conversing over the phone and through email.
• Strong oral, written and interpersonal communication skills
• Proficient knowledge of Microsoft products and other applicable software or applications
• Detailed-oriented with excellent organization skills
• Self-motivated, manage your time well, and get things done.
• Team oriented and ability to work with people from diverse backgrounds
PREFERRED QUALIFICATIONS
• Bachelors degree in IT, Computer Science, or other technical degree
• 2 years of experience in a customer service role within the tech industry
• Excellent knowledge of Microsoft products and other applicable software or applications
DIGICERT BENEFITS
DigiCert offers a competitive benefits package for all of our full-time employees. If you want to know more about them, please reach out to us at TA@digicert.com.
To learn about our culture please visit -> https://www.linkedin.com/company/digicert-inc-/life/culture/?viewAsMember=true
DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran's status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply Show more details...
via LinkedIn
posted_at: 6 days agoschedule_type: Full-time
About Digicert
We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies put trust—an abstract idea—to work. That’s... digital trust for the real world.
Talent
About Digicert
We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies put trust—an abstract idea—to work. That’s... digital trust for the real world.
Talent Acquisition Business Partner (Lehi Hybrid Schedule or US Remote)
Job Description
As an organization with an aggressive growth strategy, we are focusing our search for a TABP with an extensive experience in recruiting for sales and sales leadership positions in the US.
As a member of the global HR team, your role is to provide and influence TA, HR and Total Rewards practices, policies, and systems which help attract, retain, and mobilize high quality and engaging employees, while supporting business priorities and promoting a competitive advantage. The Talent Acquisition Business Partner position is a high visibility, high impact role with responsibility for sourcing, assessing and delivering professionally qualified sales and sales leadership positions. The individual will work closely with hiring managers and other stakeholders to ensure that the best candidates are identified and brought on board promptly and efficiently. This position will work closely with the Head of Talent Acquisition to implement and continuously improve processes and tools focused on increasing value and providing highly effective recruiting support to internal clients. Successful candidates will possess near and long-term recruiting vision, business acumen, and a passion for recognizing and assessing talent. If you have a passion for identifying and attracting top sales talent, and the skills and experience to be successful in this role, we encourage you to apply.
Responsibilities
• Develop and execute effective recruiting strategies to attract and hire top sales talent
• Build and maintain a strong network of candidates and referral sources to ensure a robust pipeline of qualified candidates
• Collaborate with hiring managers and other stakeholders to identify hiring needs, create job descriptions and develop interview questions
• Source and screen resumes to identify qualified candidates and conduct initial phone interviews to determine potential fit
• Manage the full recruitment life cycle process including on-boarding programs, interviewing, diversity and inclusion efforts, and campus recruitment.
• Experience building effective sourcing strategies using a variety of means including: cold calling, leveraging Internet resources/diversity and professional associations, university/college recruiting, niche websites and social networking; creatively source and network with candidates while reducing fees to outside agencies.
• Proactively researches new recruitment methodologies, competitive intelligence to create innovative sourcing strategies. Conduct external benchmarking to understand DigiCert’s competitive recruiting landscape and influence best practices with team and stakeholders.
• Meet and exceed key recruiting performance metrics, including time to fill, cost per hire and source of hire
• Provide complete, accurate and inspiring information to candidates about the company and position; ensure a high quality candidate experience through exceptional communication and timely candidate follow up.
• Seek continuous improvements to enhance the process's capabilities; implement positive changes by overcoming resistance to change.
• Build a pipeline of talented candidates that fit the profile of the company's core competencies; review resumes and credentials for appropriateness of skills, knowledge and experience in relation to position requirements; create and present prescreening questions to hiring managers for collaboration and approval.
• Consult with internal clients on labor trends, competitor talent insight, interviewing techniques, hiring decisions and market data.
• Active and engaged participation, including managing ad hoc and special projects, when required, including those related to the development engagement programs, and implementation of global policies, tools and practices, in addition to the handling of routine TA operational work and reports.
Qualifications
• Bachelor's degree in human resources, business, or a related field
• 7+ years of experience in sales recruiting for corporate and agency/search firm experience, with a strong emphasis on recruiting for sales and sales leadership positions
• Minimum 2+ years of experience with project management
• Experience working in an HRIS system, preferably with ADP, Greenhouse, HireRight and/or other Global HR systems
• Proven success in sourcing and identifying top sales talent, and ability to build and maintain a strong network of candidates and referral sources
• Strong interpersonal and communication skills, and ability to build strong relationships with hiring managers and candidates
• Ability to work independently, prioritize competing demands, and manage multiple recruiting projects simultaneously
• Excellent customer focus with the ability and desire to work with HR colleagues, hiring managers, candidates, and search firms in a thoughtful and personable way
• Ability to build deep domain expertise, understanding of business strategy and drive innovation with client groups and team.
• Strong written and oral communication skills with the ability to communicate effectively in meetings, email and in formal discussions
• Ability to adapt to changing priorities system wide recruitment needs, adjust pace of work, and meet deadlines and work well under pressure
• Experience recruiting and consulting as a strategic TA business partner with internal clients within an international environment.
Preferred Qualifications
• Experience working in and/or knowledge in the web security and/or IT tech industry space is preferred
• Experience working in a global company
Benefits
• Unlimited paid time off
• Top shelf benefits
• Education, wellness and lifestyle support
Digicert offers a competitive benefits package for all of our full-time employees. If you want to know more about them, please reach out to us at TA@digicert.com.
DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply Show more details...
We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies put trust—an abstract idea—to work. That’s... digital trust for the real world.
Talent Acquisition Business Partner (Lehi Hybrid Schedule or US Remote)
Job Description
As an organization with an aggressive growth strategy, we are focusing our search for a TABP with an extensive experience in recruiting for sales and sales leadership positions in the US.
As a member of the global HR team, your role is to provide and influence TA, HR and Total Rewards practices, policies, and systems which help attract, retain, and mobilize high quality and engaging employees, while supporting business priorities and promoting a competitive advantage. The Talent Acquisition Business Partner position is a high visibility, high impact role with responsibility for sourcing, assessing and delivering professionally qualified sales and sales leadership positions. The individual will work closely with hiring managers and other stakeholders to ensure that the best candidates are identified and brought on board promptly and efficiently. This position will work closely with the Head of Talent Acquisition to implement and continuously improve processes and tools focused on increasing value and providing highly effective recruiting support to internal clients. Successful candidates will possess near and long-term recruiting vision, business acumen, and a passion for recognizing and assessing talent. If you have a passion for identifying and attracting top sales talent, and the skills and experience to be successful in this role, we encourage you to apply.
Responsibilities
• Develop and execute effective recruiting strategies to attract and hire top sales talent
• Build and maintain a strong network of candidates and referral sources to ensure a robust pipeline of qualified candidates
• Collaborate with hiring managers and other stakeholders to identify hiring needs, create job descriptions and develop interview questions
• Source and screen resumes to identify qualified candidates and conduct initial phone interviews to determine potential fit
• Manage the full recruitment life cycle process including on-boarding programs, interviewing, diversity and inclusion efforts, and campus recruitment.
• Experience building effective sourcing strategies using a variety of means including: cold calling, leveraging Internet resources/diversity and professional associations, university/college recruiting, niche websites and social networking; creatively source and network with candidates while reducing fees to outside agencies.
• Proactively researches new recruitment methodologies, competitive intelligence to create innovative sourcing strategies. Conduct external benchmarking to understand DigiCert’s competitive recruiting landscape and influence best practices with team and stakeholders.
• Meet and exceed key recruiting performance metrics, including time to fill, cost per hire and source of hire
• Provide complete, accurate and inspiring information to candidates about the company and position; ensure a high quality candidate experience through exceptional communication and timely candidate follow up.
• Seek continuous improvements to enhance the process's capabilities; implement positive changes by overcoming resistance to change.
• Build a pipeline of talented candidates that fit the profile of the company's core competencies; review resumes and credentials for appropriateness of skills, knowledge and experience in relation to position requirements; create and present prescreening questions to hiring managers for collaboration and approval.
• Consult with internal clients on labor trends, competitor talent insight, interviewing techniques, hiring decisions and market data.
• Active and engaged participation, including managing ad hoc and special projects, when required, including those related to the development engagement programs, and implementation of global policies, tools and practices, in addition to the handling of routine TA operational work and reports.
Qualifications
• Bachelor's degree in human resources, business, or a related field
• 7+ years of experience in sales recruiting for corporate and agency/search firm experience, with a strong emphasis on recruiting for sales and sales leadership positions
• Minimum 2+ years of experience with project management
• Experience working in an HRIS system, preferably with ADP, Greenhouse, HireRight and/or other Global HR systems
• Proven success in sourcing and identifying top sales talent, and ability to build and maintain a strong network of candidates and referral sources
• Strong interpersonal and communication skills, and ability to build strong relationships with hiring managers and candidates
• Ability to work independently, prioritize competing demands, and manage multiple recruiting projects simultaneously
• Excellent customer focus with the ability and desire to work with HR colleagues, hiring managers, candidates, and search firms in a thoughtful and personable way
• Ability to build deep domain expertise, understanding of business strategy and drive innovation with client groups and team.
• Strong written and oral communication skills with the ability to communicate effectively in meetings, email and in formal discussions
• Ability to adapt to changing priorities system wide recruitment needs, adjust pace of work, and meet deadlines and work well under pressure
• Experience recruiting and consulting as a strategic TA business partner with internal clients within an international environment.
Preferred Qualifications
• Experience working in and/or knowledge in the web security and/or IT tech industry space is preferred
• Experience working in a global company
Benefits
• Unlimited paid time off
• Top shelf benefits
• Education, wellness and lifestyle support
Digicert offers a competitive benefits package for all of our full-time employees. If you want to know more about them, please reach out to us at TA@digicert.com.
DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply Show more details...
via LinkedIn
posted_at: 22 days agoschedule_type: Full-time
About Digicert
We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies put trust—an abstract idea—to work. That’s... digital trust for the real world.
POSITION
Senior
About Digicert
We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies put trust—an abstract idea—to work. That’s... digital trust for the real world.
POSITION
Senior Business Intelligence Developer
Job Description Overview
As a Senior Business Intelligence Developer, you will work closely with business partners to understand data, business challenges, and deliver data insights using the enterprise data warehouse. You will analyze data using SQL, identify and propose alternative questions, and design BI applications to deliver business capability. You will be required to quickly learn DigiCert’s business model, business vision and the associated analytical/reporting requirements. A successful candidate will be curious about the business and the data that enables it. This role will dual as a BI Semantic Layer developer and a BI Developer depending on business needs.
Primary Responsibilities And Competencies
• Analyze and profile data using SQL and BI Tools
• Understanding the business requirements and deliver on business and data insights for the business function you are assigned
• Create BI reports and dashboards and share insights using them
• Update BI semantic layer, dashboards, and reports as per the business requirements
• Assist team members in implementing and maintaining best practices and standards
• Support the BI community
• Push the team to higher standards and adopt innovative ideas to deliver on insights and analytics
Required Qualifications (education, Experience, &/Or Certification)
• Strong business acumen and track record of delivering on Sales, Marketing, and other business functions.
• 5+ years of experience as a business intelligence developer with a track record of delivering well-documented data deliverables
• Bachelor’s degree in Computer Science, Engineering or related field is required
• Substantial experience in data warehousing / Information Management, preferably at scale
• Expert level SQL skills
• 5+ years of experience working with BI tools like MicroStrategy, Tableau, etc
• 3+ years’ experience in BI Semantic layer development with solid understanding of Star Schemas and performance concerns
• Familiarity with Informatica, Talend, or other ETL tools
• Experience in Agile development methodology
• Strong communication, interpersonal, analytical, problem-solving, influencing, prioritization, decision- making and conflict resolution skills
• Critical thinker with an attention to detail
Preferred Qualifcations & Experience
• 2+ years’ experience working as a lead for a data or BI team
• Experience working as a scrum master
• Experience designing and implementing BI Semantic layers using Tableau, MicroStrategy, SAP Business Objects, etc.
• Experience designing Semantic Layer in MicroStrategy would be a huge plus.
• Experience with Python and Data Science delivering on key business analysis using AI and ML.
Digicert Benefits
• Unlimited paid time off
• Top shelf benefits
• Education, wellness and lifestyle support
Digicert offers a competitive benefits package for all of our full-time employees. If you want to know more about them, please reach out to us at TA@digicert.com.
DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply Show more details...
We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies put trust—an abstract idea—to work. That’s... digital trust for the real world.
POSITION
Senior Business Intelligence Developer
Job Description Overview
As a Senior Business Intelligence Developer, you will work closely with business partners to understand data, business challenges, and deliver data insights using the enterprise data warehouse. You will analyze data using SQL, identify and propose alternative questions, and design BI applications to deliver business capability. You will be required to quickly learn DigiCert’s business model, business vision and the associated analytical/reporting requirements. A successful candidate will be curious about the business and the data that enables it. This role will dual as a BI Semantic Layer developer and a BI Developer depending on business needs.
Primary Responsibilities And Competencies
• Analyze and profile data using SQL and BI Tools
• Understanding the business requirements and deliver on business and data insights for the business function you are assigned
• Create BI reports and dashboards and share insights using them
• Update BI semantic layer, dashboards, and reports as per the business requirements
• Assist team members in implementing and maintaining best practices and standards
• Support the BI community
• Push the team to higher standards and adopt innovative ideas to deliver on insights and analytics
Required Qualifications (education, Experience, &/Or Certification)
• Strong business acumen and track record of delivering on Sales, Marketing, and other business functions.
• 5+ years of experience as a business intelligence developer with a track record of delivering well-documented data deliverables
• Bachelor’s degree in Computer Science, Engineering or related field is required
• Substantial experience in data warehousing / Information Management, preferably at scale
• Expert level SQL skills
• 5+ years of experience working with BI tools like MicroStrategy, Tableau, etc
• 3+ years’ experience in BI Semantic layer development with solid understanding of Star Schemas and performance concerns
• Familiarity with Informatica, Talend, or other ETL tools
• Experience in Agile development methodology
• Strong communication, interpersonal, analytical, problem-solving, influencing, prioritization, decision- making and conflict resolution skills
• Critical thinker with an attention to detail
Preferred Qualifcations & Experience
• 2+ years’ experience working as a lead for a data or BI team
• Experience working as a scrum master
• Experience designing and implementing BI Semantic layers using Tableau, MicroStrategy, SAP Business Objects, etc.
• Experience designing Semantic Layer in MicroStrategy would be a huge plus.
• Experience with Python and Data Science delivering on key business analysis using AI and ML.
Digicert Benefits
• Unlimited paid time off
• Top shelf benefits
• Education, wellness and lifestyle support
Digicert offers a competitive benefits package for all of our full-time employees. If you want to know more about them, please reach out to us at TA@digicert.com.
DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply Show more details...
via Glassdoor
posted_at: 24 days agoschedule_type: Full-timework_from_home: 1
at DigiCert
Lehi Utah, US Remote...
ABOUT DIGICERT
We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies put trust—an abstract idea—to work. That’s digital
at DigiCert
Lehi Utah, US Remote...
ABOUT DIGICERT
We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies put trust—an abstract idea—to work. That’s digital trust for the real world.
Specific Responsibilities:
This position will interact with internal Data Engineering Infrastructure and processes
Design and implement processes supporting data transformation, data structures, metadata, dependency, and workload management.
Build Automated Data validation and quality analysis processes to ensure there are no gaps in Data delivered to the business for further analysis
Make continuous improvements to the data platform architecture to support DigiCert’s growing data needs
Share team responsibilities for all aspects involved with maintaining a high level of uptime
Work with data and analytics experts to strive for greater functionality in our data systems
Qualifications
Bachelor’s degree in Computer Science, Statistics, Informatics, Information Systems, or another quantitative field
5+ years of experience in a Data Engineer role
4+ years’ Experience building and optimizing large scale data pipelines
Experience with hybrid deployments
Extensive Experience in:
big data tools: Spark, Kafka, etc.
pipeline and workflow management tools: Luigi, Airflow, etc.
stream-processing systems: Storm, Spark-Streaming, etc.
object-oriented/object function scripting languages: Python, Go, etc.
CI/CD: GoCD, Jenkins
Experience in building containerized applications
Experience with CDC streaming for relational SQL and NoSQL databases
Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
Experience using GIT for version control
Working knowledge of message queuing, stream processing, and highly scalable data stores.
Working SQL knowledge and familiarity with a variety of databases
Preferred Qualifications:
Experience with Dockers, Kubernetes
Experience with CDC, Debezium
Experience with DSE Cassandra and DSE Analytics
Experience with Kafka, Kafka-connect
Experience with Databricks, MLFlow
Experience with Machine Learning Algorithms
DIGICERT BENEFITS
Unlimited paid time off
Top shelf benefits
Education, wellness and lifestyle support
Digicert offers a competitive benefits package for all of our full-time employees. If you want to know more about them, please reach out to us at TA@digicert.com.
DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, colour, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply Show more details...
Lehi Utah, US Remote...
ABOUT DIGICERT
We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies put trust—an abstract idea—to work. That’s digital trust for the real world.
Specific Responsibilities:
This position will interact with internal Data Engineering Infrastructure and processes
Design and implement processes supporting data transformation, data structures, metadata, dependency, and workload management.
Build Automated Data validation and quality analysis processes to ensure there are no gaps in Data delivered to the business for further analysis
Make continuous improvements to the data platform architecture to support DigiCert’s growing data needs
Share team responsibilities for all aspects involved with maintaining a high level of uptime
Work with data and analytics experts to strive for greater functionality in our data systems
Qualifications
Bachelor’s degree in Computer Science, Statistics, Informatics, Information Systems, or another quantitative field
5+ years of experience in a Data Engineer role
4+ years’ Experience building and optimizing large scale data pipelines
Experience with hybrid deployments
Extensive Experience in:
big data tools: Spark, Kafka, etc.
pipeline and workflow management tools: Luigi, Airflow, etc.
stream-processing systems: Storm, Spark-Streaming, etc.
object-oriented/object function scripting languages: Python, Go, etc.
CI/CD: GoCD, Jenkins
Experience in building containerized applications
Experience with CDC streaming for relational SQL and NoSQL databases
Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
Experience using GIT for version control
Working knowledge of message queuing, stream processing, and highly scalable data stores.
Working SQL knowledge and familiarity with a variety of databases
Preferred Qualifications:
Experience with Dockers, Kubernetes
Experience with CDC, Debezium
Experience with DSE Cassandra and DSE Analytics
Experience with Kafka, Kafka-connect
Experience with Databricks, MLFlow
Experience with Machine Learning Algorithms
DIGICERT BENEFITS
Unlimited paid time off
Top shelf benefits
Education, wellness and lifestyle support
Digicert offers a competitive benefits package for all of our full-time employees. If you want to know more about them, please reach out to us at TA@digicert.com.
DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, colour, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply Show more details...
via LinkedIn
posted_at: 11 days agoschedule_type: Full-time
About Digicert
We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies put trust—an abstract idea—to work. That’s... digital trust for the real world.
POSITION
Trade
About Digicert
We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies put trust—an abstract idea—to work. That’s... digital trust for the real world.
POSITION
Trade Compliance Analyst
Position Summary
DigiCert is seeking an Export/Trade Compliance professional with 3-4 years of experience to join the DigiCert’s Trade Compliance team. You would support DigiCert’s exports from the USA, Global Trade Compliance operational activities and projects related to automating business processes.
What You Will Do
• Support Trade Compliance projects
• Assist with development and maintenance of screening solutions to support Trade Compliance operations.
• Create, drive completion of and maintain Trade Compliance business requirements documents.
• Develop and carry out testing to implement Trade Compliance solutions and changes
• Prepare training materials and provide communication and training for our internal customers and stakeholders.
• Create procedures and help update and maintain existing trade compliance program documentation.
• Create reports, flow charts and forms as needed.
• Work with cross functional stakeholders to resolve operational/transactional issues, which includes Restricted/Denied Party List screening and reviewing order escalations.
• Support and conduct Audit activities and procedures.
• Maintain knowledge of and keep up with U.S. Export Compliance and Foreign Trade regulations affecting the company and our products.
What You Will Have
• Solid knowledge of US Export Administration Regulations and controls
• Solid knowledge of Treasury/OFAC Sanction Regulations and controls
• Knowledge of export regulations of other countries is a plus
• 3+ years, of working experience in trade compliance functions
• Experience with automated Trade Compliance high volume screening solutions/tools
• Expertise with MS Word, Excel, PowerPoint
• Experience working, managing and driving multi-functional projects to completion
• Bachelor's degree required
Skills And Abilities
• Solid knowledge of US economic sanctions and export control laws and regulations
• Excellent written and verbal communication skills
• Excellent presentation and report writing skills
• Ability to work cross-functionally and collaboratively
• Flexible, hardworking team player and motivator including strong people skills
• Action and results oriented
• Ability to quickly adjust priorities to meet business needs
• Critical thinking and excellent problem solving and analysis skills
• Technical learning agility
• Ability to deal with ambiguity
• Attention to detail and critical thinking skills
Digicert Benefits
DigiCert offers a competitive benefits package for all our full-time employees. If you want to know more about them, please reach out to us at ta@digicert.com.
DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply Show more details...
We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies put trust—an abstract idea—to work. That’s... digital trust for the real world.
POSITION
Trade Compliance Analyst
Position Summary
DigiCert is seeking an Export/Trade Compliance professional with 3-4 years of experience to join the DigiCert’s Trade Compliance team. You would support DigiCert’s exports from the USA, Global Trade Compliance operational activities and projects related to automating business processes.
What You Will Do
• Support Trade Compliance projects
• Assist with development and maintenance of screening solutions to support Trade Compliance operations.
• Create, drive completion of and maintain Trade Compliance business requirements documents.
• Develop and carry out testing to implement Trade Compliance solutions and changes
• Prepare training materials and provide communication and training for our internal customers and stakeholders.
• Create procedures and help update and maintain existing trade compliance program documentation.
• Create reports, flow charts and forms as needed.
• Work with cross functional stakeholders to resolve operational/transactional issues, which includes Restricted/Denied Party List screening and reviewing order escalations.
• Support and conduct Audit activities and procedures.
• Maintain knowledge of and keep up with U.S. Export Compliance and Foreign Trade regulations affecting the company and our products.
What You Will Have
• Solid knowledge of US Export Administration Regulations and controls
• Solid knowledge of Treasury/OFAC Sanction Regulations and controls
• Knowledge of export regulations of other countries is a plus
• 3+ years, of working experience in trade compliance functions
• Experience with automated Trade Compliance high volume screening solutions/tools
• Expertise with MS Word, Excel, PowerPoint
• Experience working, managing and driving multi-functional projects to completion
• Bachelor's degree required
Skills And Abilities
• Solid knowledge of US economic sanctions and export control laws and regulations
• Excellent written and verbal communication skills
• Excellent presentation and report writing skills
• Ability to work cross-functionally and collaboratively
• Flexible, hardworking team player and motivator including strong people skills
• Action and results oriented
• Ability to quickly adjust priorities to meet business needs
• Critical thinking and excellent problem solving and analysis skills
• Technical learning agility
• Ability to deal with ambiguity
• Attention to detail and critical thinking skills
Digicert Benefits
DigiCert offers a competitive benefits package for all our full-time employees. If you want to know more about them, please reach out to us at ta@digicert.com.
DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply Show more details...
via Salary.com
schedule_type: Full-time
ABOUT DIGICERT
We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies put trust—an abstract idea—to work. That's... digital trust for the real world.
POSITION
Customer
ABOUT DIGICERT
We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies put trust—an abstract idea—to work. That's... digital trust for the real world.
POSITION
Customer Marketing Manager
JOB DESCRIPTION
This position will be responsible for helping to drive the overall strategy and owning the implementation of our customer marketing lifecycle campaigns including: planning, designing and implementing onboarding, nurture, retention and loyalty programs. You will be responsible for evaluating the effectiveness of the programs and ensuring integration across all customer touch points. You will also work closely with our data analytics team to derive customer insights that help drive retention and reactivation effectiveness. You will collaborate with our Marketing Automation team to deliver creative and technical direction to ensure a smooth and on-time delivery of marketing campaigns.
RESPONSIBILITIES
• Build, deploy, monitor and improve customer marketing strategies and programs, including, email, social, and digital advertising.
• Identify opportunities and develop programs targeting Enterprise and top accounts to drive engagement; including educational programs that drive increased revenue, cross sell
• Develop hypotheses-based test plans in concert with Analytics, Creative and Marketing Automation teams.
• Identify opportunities to scale and automate programs using marketing automation and dynamic content.
• Develop and drive customer engagement strategies to improve customer experience and increase cross-sell and upsell.
• Provide accurate and timely reporting on success of programs, as well as recommendations for improvement.
• Identify opportunities to increase loyalty and advocacy across products, all customers segments and regions
REQUIRED QUALIFICATIONS
• 5-7 years in marketing, customer programs, other relevant experience
• Bachelor's Degree in business, communications, or relevant field.
• An eye for detail and a passion for on-brand communications
• A customer-first mindset that solves for "right for me" solutions and communications
• Experience driving successful account based marketing activities
• Proven experience in developing cross functional relationships within a matrix environment
• Strong problem solving and analytical skills; data driven mindset
• Demonstrated program/project management and ability to drive business results
• Engage and motivate advocates with effective communication skills, strong formal presentation and out of the box thinking
• Strong team player, with a can-do attitude
DIGICERT BENEFITS
DigiCert offers a competitive benefits package for all of our full-time employees. If you want to know more about them, please reach out to us at ta@digicert.com.
#LI-AS1
DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran's status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply Show more details...
We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies put trust—an abstract idea—to work. That's... digital trust for the real world.
POSITION
Customer Marketing Manager
JOB DESCRIPTION
This position will be responsible for helping to drive the overall strategy and owning the implementation of our customer marketing lifecycle campaigns including: planning, designing and implementing onboarding, nurture, retention and loyalty programs. You will be responsible for evaluating the effectiveness of the programs and ensuring integration across all customer touch points. You will also work closely with our data analytics team to derive customer insights that help drive retention and reactivation effectiveness. You will collaborate with our Marketing Automation team to deliver creative and technical direction to ensure a smooth and on-time delivery of marketing campaigns.
RESPONSIBILITIES
• Build, deploy, monitor and improve customer marketing strategies and programs, including, email, social, and digital advertising.
• Identify opportunities and develop programs targeting Enterprise and top accounts to drive engagement; including educational programs that drive increased revenue, cross sell
• Develop hypotheses-based test plans in concert with Analytics, Creative and Marketing Automation teams.
• Identify opportunities to scale and automate programs using marketing automation and dynamic content.
• Develop and drive customer engagement strategies to improve customer experience and increase cross-sell and upsell.
• Provide accurate and timely reporting on success of programs, as well as recommendations for improvement.
• Identify opportunities to increase loyalty and advocacy across products, all customers segments and regions
REQUIRED QUALIFICATIONS
• 5-7 years in marketing, customer programs, other relevant experience
• Bachelor's Degree in business, communications, or relevant field.
• An eye for detail and a passion for on-brand communications
• A customer-first mindset that solves for "right for me" solutions and communications
• Experience driving successful account based marketing activities
• Proven experience in developing cross functional relationships within a matrix environment
• Strong problem solving and analytical skills; data driven mindset
• Demonstrated program/project management and ability to drive business results
• Engage and motivate advocates with effective communication skills, strong formal presentation and out of the box thinking
• Strong team player, with a can-do attitude
DIGICERT BENEFITS
DigiCert offers a competitive benefits package for all of our full-time employees. If you want to know more about them, please reach out to us at ta@digicert.com.
#LI-AS1
DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran's status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply Show more details...
via ZipRecruiter
posted_at: 17 days agoschedule_type: Full-time
Role:
Responsible for developing opportunities within existing and new accounts assigned in the territory, with the goal of turning as many opportunities into closed-won deals as possible. Collaborate with pre-sales and post-sales support resources throughout sales campaigns. Serves customers in a trusted advisor role by always keeping the customer's best interests at the forefront. Being... available to customers in a consultative capacity even
Role:
Responsible for developing opportunities within existing and new accounts assigned in the territory, with the goal of turning as many opportunities into closed-won deals as possible. Collaborate with pre-sales and post-sales support resources throughout sales campaigns. Serves customers in a trusted advisor role by always keeping the customer's best interests at the forefront. Being... available to customers in a consultative capacity even during those times the customer is not in the market.
Responsibilities:
• Prospecting Accounts - Prospect for new business across multiple functional areas within the company, including leveraging leads provided by marketing, and maintain the appropriate pipeline coverage
• Building Relationships - Gain a deep understanding of the customer's processes and problems. Ensure the right questions are being asked and answered. Bring unique value to every interaction. Develop relationships with multiple buying personas within the prospect account
• Articulating Value - Connect prospect's business objectives (both functional and corporate) with DigiCert solutions. Deploy a customer-centric approach in understanding how DigiCert can do so
• Driving Sales Execution - Lead enterprise agreements to close being proactive in all aspects of opportunity development. Prepare accurate forecast, building a funnel to cover bookings target, documenting activities in Salesforce and performing other tasks necessary to drive revenue and communicate activities to sales management
• Closing Opportunities - Develop and actively manage interactions within the customer buying cycle using standard processes. Handle different kinds of sales scenarios and negotiate in a manner that drives towards close. Gain buy-in from multiple stakeholders
• Effective Account Coordination - Use a disciplined approach to effectively and efficiently involve pre-sales and post-sales support. Leverage industry expertise as needed
• Demonstrating DigiCert Proficiency - Be proficient with a working knowledge and understanding across all DigiCert products and solutions
Qualifications:
• Minimum of 5 years of quota-carrying sales experience at a software/technology company
• Track record of qualifying and closing consultative/service-led sales, particularly multi-year and subscription-based services
• Exceptional ability to create and foster relationships across enterprise C-suite executives and build consensus among the buying team
• Exceptional time and people management skills to marshal resources and advance opportunities
• Well-versed in the data-analytics industry and strong knowledge of competitor products and capabilities
• Bachelor's degree or equivalent work experience
Benefits
• Unlimited paid time off
• Top shelf benefits
• Education, wellness and lifestyle support
Digicert offers a competitive benefits package for all of our full-time employees. If you want to know more about them, please reach out to us at TA@digicert.com.
DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, colour, national origin, sex, age, sexual orientation, gender identity/expression, veteran's status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply Show more details...
Responsible for developing opportunities within existing and new accounts assigned in the territory, with the goal of turning as many opportunities into closed-won deals as possible. Collaborate with pre-sales and post-sales support resources throughout sales campaigns. Serves customers in a trusted advisor role by always keeping the customer's best interests at the forefront. Being... available to customers in a consultative capacity even during those times the customer is not in the market.
Responsibilities:
• Prospecting Accounts - Prospect for new business across multiple functional areas within the company, including leveraging leads provided by marketing, and maintain the appropriate pipeline coverage
• Building Relationships - Gain a deep understanding of the customer's processes and problems. Ensure the right questions are being asked and answered. Bring unique value to every interaction. Develop relationships with multiple buying personas within the prospect account
• Articulating Value - Connect prospect's business objectives (both functional and corporate) with DigiCert solutions. Deploy a customer-centric approach in understanding how DigiCert can do so
• Driving Sales Execution - Lead enterprise agreements to close being proactive in all aspects of opportunity development. Prepare accurate forecast, building a funnel to cover bookings target, documenting activities in Salesforce and performing other tasks necessary to drive revenue and communicate activities to sales management
• Closing Opportunities - Develop and actively manage interactions within the customer buying cycle using standard processes. Handle different kinds of sales scenarios and negotiate in a manner that drives towards close. Gain buy-in from multiple stakeholders
• Effective Account Coordination - Use a disciplined approach to effectively and efficiently involve pre-sales and post-sales support. Leverage industry expertise as needed
• Demonstrating DigiCert Proficiency - Be proficient with a working knowledge and understanding across all DigiCert products and solutions
Qualifications:
• Minimum of 5 years of quota-carrying sales experience at a software/technology company
• Track record of qualifying and closing consultative/service-led sales, particularly multi-year and subscription-based services
• Exceptional ability to create and foster relationships across enterprise C-suite executives and build consensus among the buying team
• Exceptional time and people management skills to marshal resources and advance opportunities
• Well-versed in the data-analytics industry and strong knowledge of competitor products and capabilities
• Bachelor's degree or equivalent work experience
Benefits
• Unlimited paid time off
• Top shelf benefits
• Education, wellness and lifestyle support
Digicert offers a competitive benefits package for all of our full-time employees. If you want to know more about them, please reach out to us at TA@digicert.com.
DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, colour, national origin, sex, age, sexual orientation, gender identity/expression, veteran's status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply Show more details...
via LinkedIn
posted_at: 13 days agoschedule_type: Full-time
About Digicert
We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies put trust—an abstract idea—to work. That’s... digital trust for the real world.
About
About Digicert
We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies put trust—an abstract idea—to work. That’s... digital trust for the real world.
About Digicert
DigiCert is the world’s premier provider of high-assurance digital certificates. Since our founding in 2003, we’ve been driven by the idea of finding a better way. A better way to provide authentication on the internet. A better way to tailor solutions to our customers’ needs. A better way to enrich our employees’ lives with opportunities to create the unexpected. Some people just want a job – others want to transform themselves and the connected world we live in. If you’re the latter, join us in finding better ways to help people believe in their digital interactions.
Job Description
• Spanish language requirement
Schedule: Mon-Fri, 8am-4pm or 9am-5pm
Salary: 24.04/hr, Annual Performance Bonus Plan
DigiCert’s Technical Support team exhibits high energy, deep technical skills and a drive to get things done. We are looking for an energetic team-player with excellent organization, communication and technical skills to handle customer service inquiries concerning DigiCert's Security Services products. The ideal candidate will have a passion for providing customers with a world-class experience. This person will act as the primary point of contact for our customers and will work with DigiCert's product, engineering and marketing teams to share customer feedback to drive improvements. A Technical Support Analyst will be immersed in DigiCert's fast-paced environment and will be expected to proactively contribute suggestions about how to make our customers and DigiCert successful.
Responsibilities
• Deliver excellent customer service in order to resolve customer concerns and retain customers.
• Respond to incoming customer inquiries about Digicert products
• Provide superior customer service and build successful long-term relationships with external clients to ensure customer loyalty
• You may need to work with technical support engineers to resolve issues reported by customers.
• You will be communicating via support tickets, email, phone, and chat.
• Receive inbound customer emails/calls and place outbound follow up emails/calls during scheduled hours, providing an excellent customer experience at all times
• Achieve productivity related targets including support tickets processed, average response time, average time to close, etc.
• Actively contribute to Web self-help by using Knowledge Centered Support (KCS) principles
• Demonstrate ability to accurately gather information and document customer issues through the CRM tool
• Remain fully aware of the availability of all aspects of the SSL certificate products so that every opportunity to meet our customer's needs is taken.
• Arrive to work on time, have no unauthorized absences, and ensure accurate recording of time-sheet information.
• Achieve and maintain high levels of customer satisfaction
JOB COMPETENCIES (Knowledge, Skills And Experience)
• Preferred BS in Computer Science, related technical degree, or equivalent work experience
• Understanding of PKI, SSL, Codesigning, HTML, DNS, S/MIME, SMTP, and networking protocols are a plus
• Basic understanding of Internet principles, terminology and functionality.
• Familiarity with UNIX script commands, website/web server administration a strong plus.
• Certifications are a plus (i.e. CISSP, MCSE, CCNA).
• 0 - 2 years technical support or IT experience interfacing with external clients.
• Administrative Knowledge of Microsoft Windows Servers and Apache (OpenSSL). Linux and other Server administration knowledge a plus
• Basic understanding of networking protocols and devices, web servers and VPN.
ATTRIBUTES
• Ability to think on your feet – good problem-solving skills.
• Must display Values (Innovation, Action, Customer driven, and Trust) in actions and work.
• Possess a positive attitude and outlook.
• Customer-focused and can demonstrate mastery of customer service skills.
• Customer-facing experience (you have dealt with customers directly, and you are a “people-person” who knows how to talk to clients).
• Strong problem solving and analytical skills.
• Ability to multi-task.
• Quickly adapt to new technology and terminology.
• Ability to work individually as well as in a team environment.
• Be proactive, self-directed, detailed and organized in order to take lead of any situation.
Digicert Benefits
DigiCert offers a competitive benefits package for all of our full-time employees. If you want to know more about them, please reach out to us at Life@digicert.com.
Learn about our culture here -> https://www.linkedin.com/company/digicert-inc-/life/?viewAsMember=true
DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply Show more details...
We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies put trust—an abstract idea—to work. That’s... digital trust for the real world.
About Digicert
DigiCert is the world’s premier provider of high-assurance digital certificates. Since our founding in 2003, we’ve been driven by the idea of finding a better way. A better way to provide authentication on the internet. A better way to tailor solutions to our customers’ needs. A better way to enrich our employees’ lives with opportunities to create the unexpected. Some people just want a job – others want to transform themselves and the connected world we live in. If you’re the latter, join us in finding better ways to help people believe in their digital interactions.
Job Description
• Spanish language requirement
Schedule: Mon-Fri, 8am-4pm or 9am-5pm
Salary: 24.04/hr, Annual Performance Bonus Plan
DigiCert’s Technical Support team exhibits high energy, deep technical skills and a drive to get things done. We are looking for an energetic team-player with excellent organization, communication and technical skills to handle customer service inquiries concerning DigiCert's Security Services products. The ideal candidate will have a passion for providing customers with a world-class experience. This person will act as the primary point of contact for our customers and will work with DigiCert's product, engineering and marketing teams to share customer feedback to drive improvements. A Technical Support Analyst will be immersed in DigiCert's fast-paced environment and will be expected to proactively contribute suggestions about how to make our customers and DigiCert successful.
Responsibilities
• Deliver excellent customer service in order to resolve customer concerns and retain customers.
• Respond to incoming customer inquiries about Digicert products
• Provide superior customer service and build successful long-term relationships with external clients to ensure customer loyalty
• You may need to work with technical support engineers to resolve issues reported by customers.
• You will be communicating via support tickets, email, phone, and chat.
• Receive inbound customer emails/calls and place outbound follow up emails/calls during scheduled hours, providing an excellent customer experience at all times
• Achieve productivity related targets including support tickets processed, average response time, average time to close, etc.
• Actively contribute to Web self-help by using Knowledge Centered Support (KCS) principles
• Demonstrate ability to accurately gather information and document customer issues through the CRM tool
• Remain fully aware of the availability of all aspects of the SSL certificate products so that every opportunity to meet our customer's needs is taken.
• Arrive to work on time, have no unauthorized absences, and ensure accurate recording of time-sheet information.
• Achieve and maintain high levels of customer satisfaction
JOB COMPETENCIES (Knowledge, Skills And Experience)
• Preferred BS in Computer Science, related technical degree, or equivalent work experience
• Understanding of PKI, SSL, Codesigning, HTML, DNS, S/MIME, SMTP, and networking protocols are a plus
• Basic understanding of Internet principles, terminology and functionality.
• Familiarity with UNIX script commands, website/web server administration a strong plus.
• Certifications are a plus (i.e. CISSP, MCSE, CCNA).
• 0 - 2 years technical support or IT experience interfacing with external clients.
• Administrative Knowledge of Microsoft Windows Servers and Apache (OpenSSL). Linux and other Server administration knowledge a plus
• Basic understanding of networking protocols and devices, web servers and VPN.
ATTRIBUTES
• Ability to think on your feet – good problem-solving skills.
• Must display Values (Innovation, Action, Customer driven, and Trust) in actions and work.
• Possess a positive attitude and outlook.
• Customer-focused and can demonstrate mastery of customer service skills.
• Customer-facing experience (you have dealt with customers directly, and you are a “people-person” who knows how to talk to clients).
• Strong problem solving and analytical skills.
• Ability to multi-task.
• Quickly adapt to new technology and terminology.
• Ability to work individually as well as in a team environment.
• Be proactive, self-directed, detailed and organized in order to take lead of any situation.
Digicert Benefits
DigiCert offers a competitive benefits package for all of our full-time employees. If you want to know more about them, please reach out to us at Life@digicert.com.
Learn about our culture here -> https://www.linkedin.com/company/digicert-inc-/life/?viewAsMember=true
DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply Show more details...
via Salary.com
schedule_type: Full-time
at DigiCert
Lehi, UT...
ABOUT DIGICERT
We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies put trust—an abstract idea—to work. That’s digital trust
at DigiCert
Lehi, UT...
ABOUT DIGICERT
We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies put trust—an abstract idea—to work. That’s digital trust for the real world.
ROLE DESCRIPTION
DigiCert’s mission is to create and support relationships of trust in the digital world. As part of that mission, we are committed to building a best-in-class data privacy program and are looking for Privacy Counsel to play an integral part in that effort. You will be DigiCert’s expert on data privacy regulations, compliance requirements and best practices around the world. You will advise the operations managers of our data privacy program and assess the compliance of the program with applicable law and standards and help identify gaps and areas for improvement. You will report to DigiCert’s Vice President/Associate General Counsel, Privacy & Employment.
PRIMARY RESPONSIBILITIES
Strive for/maintain expertise in global data privacy law
Be aware of worldwide legal developments in data privacy and related areas
Research data privacy-related legal topics
Advise privacy program management on compliance requirements and best practices
Assess and benchmark DigiCert’s data privacy compliance efforts and recommend measures to improve program elements and remedy gaps
Inform and train management and other stakeholders on data privacy compliance requirements and related topics
Negotiate and draft customer and vendor privacy agreements
Train customer and vendor contracts personnel on dealing with contractual privacy terms and issues
Draft privacy notices and policies, training materials, memoranda, white papers, data sheets and other privacy-related documents
Respond to customer questionnaires and requests for information about DigiCert privacy compliance
Understand DigiCert products, technologies, customer relationships and internal processes to better understand and advise on data privacy matters
Advocate for privacy responsibility and Privacy by Design in DigiCert products and programs
Assist in responding to non-routine complaints and concerns raised by customers, regulators and other data subjects
Communicate with and respond to government regulators regarding privacy matters
Assist with formal privacy complaints and privacy litigation
Advise and train on data breach readiness and response, including drafting and helping implement policies and procedures and guiding tabletop exercises and simulations
Interface with and manage outside privacy counsel, consultants and auditors
Prepare data breach reports, as necessary, and provide communications and guidance on dealing with data incidents
Help promote and represent DigiCert data privacy interests in public and industry forums through drafting and commenting on articles, news items, social media posts, webinars, white papers, etc.
Perform other duties as required or assigned
ROLE REQUIREMENTS
J.D.
At least 3-5 years’ experience in advising clients or managing in-house compliance efforts in at least one area of substantive legal expertise
Very strong writing and legal document/policy drafting skills
Strong written and verbal advocacy skills
Self-motivated and focused on learning and developing skills and expertise
Diplomatic and interpersonal skills
ABOUT YOU
You have and exercise good judgment:
You recognize the importance of data privacy compliance, but you also have the judgment to understand its place in a company with many competing objectives
Among all the possible compliance objectives and controls you can recognize and focus on what’s most important to mitigate company risk
You are comfortable working independently and collaborating with a team
You are eager to learn and improve your expertise and general knowledge
You are a tech-savvy self-starter with great problem-solving skills
You are humble and willing to take direction and learn from others, and in turn share your knowledge in a respectful manner—a “learn-it-all,” not a “know-it-all”
You are organized, responsive, and persistent with good follow-through
You have the ability to develop great rapport with others
BONUS EXPERIENCE
Law firm or large legal department experience
Experience with project management
Working expertise in at least one and familiarity with a wide range of privacy law and regulation around the world
Expertise in/familiarity with non-legislative privacy frameworks and standards (i.e., NIST, GAPP, ISO)
Privacy certification such as CIPP
Knowledge or experience with digital certificate industry
WORK LOCATION
Lehi, Utah
DIGICERT BENEFITS
DigiCert offers a competitive benefits package for all of our full-time employees. If you want to know more about them, please reach out to us at ta@digicert.com
To learn about our culture please visit - > https://www.linkedin.com/company/digicert-inc-/life/culture/?viewAsMember=true
DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.
#LI-AA1 Show more details...
Lehi, UT...
ABOUT DIGICERT
We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies put trust—an abstract idea—to work. That’s digital trust for the real world.
ROLE DESCRIPTION
DigiCert’s mission is to create and support relationships of trust in the digital world. As part of that mission, we are committed to building a best-in-class data privacy program and are looking for Privacy Counsel to play an integral part in that effort. You will be DigiCert’s expert on data privacy regulations, compliance requirements and best practices around the world. You will advise the operations managers of our data privacy program and assess the compliance of the program with applicable law and standards and help identify gaps and areas for improvement. You will report to DigiCert’s Vice President/Associate General Counsel, Privacy & Employment.
PRIMARY RESPONSIBILITIES
Strive for/maintain expertise in global data privacy law
Be aware of worldwide legal developments in data privacy and related areas
Research data privacy-related legal topics
Advise privacy program management on compliance requirements and best practices
Assess and benchmark DigiCert’s data privacy compliance efforts and recommend measures to improve program elements and remedy gaps
Inform and train management and other stakeholders on data privacy compliance requirements and related topics
Negotiate and draft customer and vendor privacy agreements
Train customer and vendor contracts personnel on dealing with contractual privacy terms and issues
Draft privacy notices and policies, training materials, memoranda, white papers, data sheets and other privacy-related documents
Respond to customer questionnaires and requests for information about DigiCert privacy compliance
Understand DigiCert products, technologies, customer relationships and internal processes to better understand and advise on data privacy matters
Advocate for privacy responsibility and Privacy by Design in DigiCert products and programs
Assist in responding to non-routine complaints and concerns raised by customers, regulators and other data subjects
Communicate with and respond to government regulators regarding privacy matters
Assist with formal privacy complaints and privacy litigation
Advise and train on data breach readiness and response, including drafting and helping implement policies and procedures and guiding tabletop exercises and simulations
Interface with and manage outside privacy counsel, consultants and auditors
Prepare data breach reports, as necessary, and provide communications and guidance on dealing with data incidents
Help promote and represent DigiCert data privacy interests in public and industry forums through drafting and commenting on articles, news items, social media posts, webinars, white papers, etc.
Perform other duties as required or assigned
ROLE REQUIREMENTS
J.D.
At least 3-5 years’ experience in advising clients or managing in-house compliance efforts in at least one area of substantive legal expertise
Very strong writing and legal document/policy drafting skills
Strong written and verbal advocacy skills
Self-motivated and focused on learning and developing skills and expertise
Diplomatic and interpersonal skills
ABOUT YOU
You have and exercise good judgment:
You recognize the importance of data privacy compliance, but you also have the judgment to understand its place in a company with many competing objectives
Among all the possible compliance objectives and controls you can recognize and focus on what’s most important to mitigate company risk
You are comfortable working independently and collaborating with a team
You are eager to learn and improve your expertise and general knowledge
You are a tech-savvy self-starter with great problem-solving skills
You are humble and willing to take direction and learn from others, and in turn share your knowledge in a respectful manner—a “learn-it-all,” not a “know-it-all”
You are organized, responsive, and persistent with good follow-through
You have the ability to develop great rapport with others
BONUS EXPERIENCE
Law firm or large legal department experience
Experience with project management
Working expertise in at least one and familiarity with a wide range of privacy law and regulation around the world
Expertise in/familiarity with non-legislative privacy frameworks and standards (i.e., NIST, GAPP, ISO)
Privacy certification such as CIPP
Knowledge or experience with digital certificate industry
WORK LOCATION
Lehi, Utah
DIGICERT BENEFITS
DigiCert offers a competitive benefits package for all of our full-time employees. If you want to know more about them, please reach out to us at ta@digicert.com
To learn about our culture please visit - > https://www.linkedin.com/company/digicert-inc-/life/culture/?viewAsMember=true
DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.
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via ZipRecruiter
posted_at: 14 days agoschedule_type: Full-time
ABOUT DIGICERT
DigiCert is the world's premier provider of high-assurance digital certificates. Since our founding in 2003, we've been driven by the idea of finding a better way. A better way to provide authentication on the internet. A better way to tailor solutions to our customers' needs. A better way to enrich our employees' lives with opportunities to create the unexpected. Some people just... want a job - others want to transform themselves
ABOUT DIGICERT
DigiCert is the world's premier provider of high-assurance digital certificates. Since our founding in 2003, we've been driven by the idea of finding a better way. A better way to provide authentication on the internet. A better way to tailor solutions to our customers' needs. A better way to enrich our employees' lives with opportunities to create the unexpected. Some people just... want a job - others want to transform themselves and the connected world we live in. If you're the latter, join us in finding better ways to help people believe in their digital interactions.
JOB DESCRIPTION
• *Spanish language requirement
Schedule: Mon-Fri, 8am-4pm or 9am-5pm
Salary: 24.04/hr, Annual Performance Bonus Plan
DigiCert's Technical Support team exhibits high energy, deep technical skills and a drive to get things done. We are looking for an energetic team-player with excellent organization, communication and technical skills to handle customer service inquiries concerning DigiCert's Security Services products. The ideal candidate will have a passion for providing customers with a world-class experience. This person will act as the primary point of contact for our customers and will work with DigiCert's product, engineering and marketing teams to share customer feedback to drive improvements. A Technical Support Analyst will be immersed in DigiCert's fast-paced environment and will be expected to proactively contribute suggestions about how to make our customers and DigiCert successful.
RESPONSIBILITIES
• Deliver excellent customer service in order to resolve customer concerns and retain customers.
• Respond to incoming customer inquiries about Digicert products
• Provide superior customer service and build successful long-term relationships with external clients to ensure customer loyalty
• You may need to work with technical support engineers to resolve issues reported by customers.
• You will be communicating via support tickets, email, phone, and chat.
• Receive inbound customer emails/calls and place outbound follow up emails/calls during scheduled hours, providing an excellent customer experience at all times
• Achieve productivity related targets including support tickets processed, average response time, average time to close, etc.
• Actively contribute to Web self-help by using Knowledge Centered Support (KCS) principles
• Demonstrate ability to accurately gather information and document customer issues through the CRM tool
• Remain fully aware of the availability of all aspects of the SSL certificate products so that every opportunity to meet our customer's needs is taken.
• Arrive to work on time, have no unauthorized absences, and ensure accurate recording of time-sheet information.
• Achieve and maintain high levels of customer satisfaction
JOB COMPETENCIES (Knowledge, Skills and Experience)
• Preferred BS in Computer Science, related technical degree, or equivalent work experience
• Understanding of PKI, SSL, Codesigning, HTML, DNS, S/MIME, SMTP, and networking protocols are a plus
• Basic understanding of Internet principles, terminology and functionality.
• Familiarity with UNIX script commands, website/web server administration a strong plus.
• Certifications are a plus (i.e. CISSP, MCSE, CCNA).
• 0 - 2 years technical support or IT experience interfacing with external clients.
• Administrative Knowledge of Microsoft Windows Servers and Apache (OpenSSL). Linux and other Server administration knowledge a plus
• Basic understanding of networking protocols and devices, web servers and VPN.
ATTRIBUTES
• Ability to think on your feet - good problem-solving skills.
• Must display Values (Innovation, Action, Customer driven, and Trust) in actions and work.
• Possess a positive attitude and outlook.
• Customer-focused and can demonstrate mastery of customer service skills.
• Customer-facing experience (you have dealt with customers directly, and you are a "people-person" who knows how to talk to clients).
• Strong problem solving and analytical skills.
• Ability to multi-task.
• Quickly adapt to new technology and terminology.
• Ability to work individually as well as in a team environment.
• Be proactive, self-directed, detailed and organized in order to take lead of any situation.
DIGICERT BENEFITS
DigiCert offers a competitive benefits package for all of our full-time employees. If you want to know more about them, please reach out to us at Life@digicert.com.
Learn about our culture here -> https://www.linkedin.com/company/digicert-inc-/life/?viewAsMember=true
DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran's status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply Show more details...
DigiCert is the world's premier provider of high-assurance digital certificates. Since our founding in 2003, we've been driven by the idea of finding a better way. A better way to provide authentication on the internet. A better way to tailor solutions to our customers' needs. A better way to enrich our employees' lives with opportunities to create the unexpected. Some people just... want a job - others want to transform themselves and the connected world we live in. If you're the latter, join us in finding better ways to help people believe in their digital interactions.
JOB DESCRIPTION
• *Spanish language requirement
Schedule: Mon-Fri, 8am-4pm or 9am-5pm
Salary: 24.04/hr, Annual Performance Bonus Plan
DigiCert's Technical Support team exhibits high energy, deep technical skills and a drive to get things done. We are looking for an energetic team-player with excellent organization, communication and technical skills to handle customer service inquiries concerning DigiCert's Security Services products. The ideal candidate will have a passion for providing customers with a world-class experience. This person will act as the primary point of contact for our customers and will work with DigiCert's product, engineering and marketing teams to share customer feedback to drive improvements. A Technical Support Analyst will be immersed in DigiCert's fast-paced environment and will be expected to proactively contribute suggestions about how to make our customers and DigiCert successful.
RESPONSIBILITIES
• Deliver excellent customer service in order to resolve customer concerns and retain customers.
• Respond to incoming customer inquiries about Digicert products
• Provide superior customer service and build successful long-term relationships with external clients to ensure customer loyalty
• You may need to work with technical support engineers to resolve issues reported by customers.
• You will be communicating via support tickets, email, phone, and chat.
• Receive inbound customer emails/calls and place outbound follow up emails/calls during scheduled hours, providing an excellent customer experience at all times
• Achieve productivity related targets including support tickets processed, average response time, average time to close, etc.
• Actively contribute to Web self-help by using Knowledge Centered Support (KCS) principles
• Demonstrate ability to accurately gather information and document customer issues through the CRM tool
• Remain fully aware of the availability of all aspects of the SSL certificate products so that every opportunity to meet our customer's needs is taken.
• Arrive to work on time, have no unauthorized absences, and ensure accurate recording of time-sheet information.
• Achieve and maintain high levels of customer satisfaction
JOB COMPETENCIES (Knowledge, Skills and Experience)
• Preferred BS in Computer Science, related technical degree, or equivalent work experience
• Understanding of PKI, SSL, Codesigning, HTML, DNS, S/MIME, SMTP, and networking protocols are a plus
• Basic understanding of Internet principles, terminology and functionality.
• Familiarity with UNIX script commands, website/web server administration a strong plus.
• Certifications are a plus (i.e. CISSP, MCSE, CCNA).
• 0 - 2 years technical support or IT experience interfacing with external clients.
• Administrative Knowledge of Microsoft Windows Servers and Apache (OpenSSL). Linux and other Server administration knowledge a plus
• Basic understanding of networking protocols and devices, web servers and VPN.
ATTRIBUTES
• Ability to think on your feet - good problem-solving skills.
• Must display Values (Innovation, Action, Customer driven, and Trust) in actions and work.
• Possess a positive attitude and outlook.
• Customer-focused and can demonstrate mastery of customer service skills.
• Customer-facing experience (you have dealt with customers directly, and you are a "people-person" who knows how to talk to clients).
• Strong problem solving and analytical skills.
• Ability to multi-task.
• Quickly adapt to new technology and terminology.
• Ability to work individually as well as in a team environment.
• Be proactive, self-directed, detailed and organized in order to take lead of any situation.
DIGICERT BENEFITS
DigiCert offers a competitive benefits package for all of our full-time employees. If you want to know more about them, please reach out to us at Life@digicert.com.
Learn about our culture here -> https://www.linkedin.com/company/digicert-inc-/life/?viewAsMember=true
DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran's status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply Show more details...
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