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digitalcare
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CountryHosted in United States
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Traffic rank#794,631 Site Rank
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Site age11 yrs old
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Site Owner informationWhois info
Website is Safe
Traffic rank
#794,631
#794,631
Site age
11 yrs
11 yrs
Location
United States
United States
Newest job postings for digitalcare
via Salary.com
schedule_type: Full-time
POSTE
The Digital Care Services Specialist is responsible for servicing Clients through proper and accurate handling of inquiries related to Care Services via phone, email and video. The Care Services Expert will also be responsible for achieving assigned objectives in the areas of productivity, and quality; as well as maintaining high operational standards and efficient use of key systems. Pay... Rate: $21/hr.
• Tuesday-Saturday: 3- 11:30pm with
POSTE
The Digital Care Services Specialist is responsible for servicing Clients through proper and accurate handling of inquiries related to Care Services via phone, email and video. The Care Services Expert will also be responsible for achieving assigned objectives in the areas of productivity, and quality; as well as maintaining high operational standards and efficient use of key systems. Pay... Rate: $21/hr.
• Tuesday-Saturday: 3- 11:30pm with weekend hours of 9-5:30PM
• Sunday-Thursday: 3- 11:30pm with weekend hours of 9-5:30PM
ESSENTIAL DUTIES AND JOB RESPONSIBILITIES
Core Responsibilities
• Perform accurate and complete product assessments related to repairs and quality in order to create a repair or provide care information to clients.
• Assess all incoming repairs to assess the condition of the item against the store documents and determine if the product is repairable
• Use the JD Edwards system to access technical data in order to process the repair when repair instructions are not provided
• Consistently meet all assigned goals in the areas of email and phone quality, and productivity.
• Handle a range of calls including (but not limited to): Payment collection, Quotation, Customer service issues, etc.
• Troubleshoot, analyze, and research all issues or problems with related repairs, sometimes requiring research to be conducted on the production floor
• Maintain the highest degree of customer service every day by demonstrating exemplary service leadership in the areas of phone quality, complaint resolution, product awareness, and store relations by adhering to the Quality Customer Service Standards, Louis Vuitton Etiquette, and Louis Vuitton Selling Ceremony.
• Communicate with Product Assessment, Logistics and Client Services team to report feedback on received shipments and to ensure that performance results and/or issues are properly relayed to the clients.
• Handle customer complaints in a timely manner with fairness and courtesy while maintaining client centric mindset.
• Adhere to department and company policy and procedures.
• Stay up to date on all product, company, and departmental information/initiatives.
• Maintain effective utilization of all required systems.
• Document all calls and email correspondence in order to track types of customer inquiries, advertising/editorial feedback, customer complaints utilizing a CRM software (Expectation= 100% of calls to be logged).
• Participate in departmental trainings and initiatives.
• Participate in improvement projects within the company
• Make recommendations to improve processes
• Perform other duties as assigned to meet business objectives and goals
PROFIL
PRINCIPAL SKILLS, KNOWLEDGE, AND PERSONAL ATTRIBUTES REQUIRED
• Ideally 3 – 5 years of experience in customer service
• GED certificate or high school diploma
• Exceptional Client Centric mindset
• Excellent verbal and written communication skills
• Ability to learn quickly and maintain high performance level in a fast-paced environment
• Excellent organization skills; effective time-management skills
• Be proactive, solution and detailed-oriented
• Work both independently and as part of a team
• Exceptional interpersonal skills; ability to interact with all levels of employees within the organization
• Ability to handle multiple tasks simultaneously
• Self-starter; ability to work with minimal supervision
• Punctuality and schedule flexibility are essential. Week-ends may be required
COMPETENCIES REQUIRED
• Customer focus
• Integrity and trust
• Composure
• Priority setting
• Dealing with ambiguity
• Functional/technical skills
• Written communications
• Timely Decision quality and Problem Solving Show more details...
The Digital Care Services Specialist is responsible for servicing Clients through proper and accurate handling of inquiries related to Care Services via phone, email and video. The Care Services Expert will also be responsible for achieving assigned objectives in the areas of productivity, and quality; as well as maintaining high operational standards and efficient use of key systems. Pay... Rate: $21/hr.
• Tuesday-Saturday: 3- 11:30pm with weekend hours of 9-5:30PM
• Sunday-Thursday: 3- 11:30pm with weekend hours of 9-5:30PM
ESSENTIAL DUTIES AND JOB RESPONSIBILITIES
Core Responsibilities
• Perform accurate and complete product assessments related to repairs and quality in order to create a repair or provide care information to clients.
• Assess all incoming repairs to assess the condition of the item against the store documents and determine if the product is repairable
• Use the JD Edwards system to access technical data in order to process the repair when repair instructions are not provided
• Consistently meet all assigned goals in the areas of email and phone quality, and productivity.
• Handle a range of calls including (but not limited to): Payment collection, Quotation, Customer service issues, etc.
• Troubleshoot, analyze, and research all issues or problems with related repairs, sometimes requiring research to be conducted on the production floor
• Maintain the highest degree of customer service every day by demonstrating exemplary service leadership in the areas of phone quality, complaint resolution, product awareness, and store relations by adhering to the Quality Customer Service Standards, Louis Vuitton Etiquette, and Louis Vuitton Selling Ceremony.
• Communicate with Product Assessment, Logistics and Client Services team to report feedback on received shipments and to ensure that performance results and/or issues are properly relayed to the clients.
• Handle customer complaints in a timely manner with fairness and courtesy while maintaining client centric mindset.
• Adhere to department and company policy and procedures.
• Stay up to date on all product, company, and departmental information/initiatives.
• Maintain effective utilization of all required systems.
• Document all calls and email correspondence in order to track types of customer inquiries, advertising/editorial feedback, customer complaints utilizing a CRM software (Expectation= 100% of calls to be logged).
• Participate in departmental trainings and initiatives.
• Participate in improvement projects within the company
• Make recommendations to improve processes
• Perform other duties as assigned to meet business objectives and goals
PROFIL
PRINCIPAL SKILLS, KNOWLEDGE, AND PERSONAL ATTRIBUTES REQUIRED
• Ideally 3 – 5 years of experience in customer service
• GED certificate or high school diploma
• Exceptional Client Centric mindset
• Excellent verbal and written communication skills
• Ability to learn quickly and maintain high performance level in a fast-paced environment
• Excellent organization skills; effective time-management skills
• Be proactive, solution and detailed-oriented
• Work both independently and as part of a team
• Exceptional interpersonal skills; ability to interact with all levels of employees within the organization
• Ability to handle multiple tasks simultaneously
• Self-starter; ability to work with minimal supervision
• Punctuality and schedule flexibility are essential. Week-ends may be required
COMPETENCIES REQUIRED
• Customer focus
• Integrity and trust
• Composure
• Priority setting
• Dealing with ambiguity
• Functional/technical skills
• Written communications
• Timely Decision quality and Problem Solving Show more details...
via ZipRecruiter
posted_at: 17 days agoschedule_type: Full-timework_from_home: 1
You could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility.
Position Purpose: Perform care management duties to assess, plan and coordinate all aspects of medical and supporting... services across the continuum of care for select
You could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility.
Position Purpose: Perform care management duties to assess, plan and coordinate all aspects of medical and supporting... services across the continuum of care for select members to promote quality, cost effective care
Develop, assess and adjust, as necessary, the care plan and promote desired outcome
Assess the member's current health status, resource utilization, past and present treatment plan and services, prognosis, short and long term goals, treatment and provider options
Coordinate services between Primary Care Physician (PCP), specialists, medical providers, and non-medical staff as necessary to meet the complete medical socio economic needs of clients
Develop plan of care based upon assessment with specific objectives, goals and interventions designed to meet member's needs
Provide patient and provider education
Facilitate member access to community based services
Monitor referrals made to community based organizations, medical care and other services to support the members' overall care management plan
Actively participate in integrated team care management rounds
Identify related risk management quality concerns and report these scenarios to the appropriate resources
Enter and maintain assessments, authorizations, and pertinent clinical information into various medical management systems
For LTSS - 30% travel to perform home visits to members
For New Hampshire, Massachusetts, & Michigan Complete Health - home visits required
Education/Experience: Graduate from an Accredited School of Nursing. Bachelor's degree in Nursing preferred. 2+ years of clinical nursing experience in a clinical, acute care, or community setting. Knowledge of healthcare and managed care preferred.
Licenses/Certifications: Current state's RN license.
For Arizona Complete Health - Complete Care Plan:
Obstetrics (OB) assignments requires RN experience in OB (clinical, acute care, community)
Pediatric assignments require RN experience in pediatrics (clinical, acute care, community)
Our Comprehensive Benefits Package: Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law Show more details...
Position Purpose: Perform care management duties to assess, plan and coordinate all aspects of medical and supporting... services across the continuum of care for select members to promote quality, cost effective care
Develop, assess and adjust, as necessary, the care plan and promote desired outcome
Assess the member's current health status, resource utilization, past and present treatment plan and services, prognosis, short and long term goals, treatment and provider options
Coordinate services between Primary Care Physician (PCP), specialists, medical providers, and non-medical staff as necessary to meet the complete medical socio economic needs of clients
Develop plan of care based upon assessment with specific objectives, goals and interventions designed to meet member's needs
Provide patient and provider education
Facilitate member access to community based services
Monitor referrals made to community based organizations, medical care and other services to support the members' overall care management plan
Actively participate in integrated team care management rounds
Identify related risk management quality concerns and report these scenarios to the appropriate resources
Enter and maintain assessments, authorizations, and pertinent clinical information into various medical management systems
For LTSS - 30% travel to perform home visits to members
For New Hampshire, Massachusetts, & Michigan Complete Health - home visits required
Education/Experience: Graduate from an Accredited School of Nursing. Bachelor's degree in Nursing preferred. 2+ years of clinical nursing experience in a clinical, acute care, or community setting. Knowledge of healthcare and managed care preferred.
Licenses/Certifications: Current state's RN license.
For Arizona Complete Health - Complete Care Plan:
Obstetrics (OB) assignments requires RN experience in OB (clinical, acute care, community)
Pediatric assignments require RN experience in pediatrics (clinical, acute care, community)
Our Comprehensive Benefits Package: Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law Show more details...
via New York City, NY - Geebo
posted_at: 4 days agoschedule_type: Full-timesalary: 20–28 an hour
Health Provider Senior Consultant Work you'll do The team Sector Packages Our Sector Packages practice encompasses industry vertical, sector specific solutions that leverage distinct technologies to drive operational change and automate the core of the business.
Examples of the type of work we deliver to our clients includes Digital CARE (Epic), Insurance CST (Guidewire), and Digital Banking... Solutions (nCino).
The team brings experience from across
Health Provider Senior Consultant Work you'll do The team Sector Packages Our Sector Packages practice encompasses industry vertical, sector specific solutions that leverage distinct technologies to drive operational change and automate the core of the business.
Examples of the type of work we deliver to our clients includes Digital CARE (Epic), Insurance CST (Guidewire), and Digital Banking... Solutions (nCino).
The team brings experience from across Deloitte to leverage common approaches, best practices, and strategic investments to scale these solutions by industry strategy.
Professionals will focus on key client issues that are at the core of the business by integrating our industry expertise with deep technical and operational transformation capabilities.
Qualifications How you'll grow At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day.
From entry-level employees to senior leaders, we believe there's always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world.
From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career.
Explore Deloitte University, The Leadership Center.
Benefits At Deloitte, we know that great people make a great organization.
We value our people and offer employees a broad range of benefits.
Learn more about what working at Deloitte can mean for you.
Deloitte's culture Our positive and supportive culture encourages our people to do their best work every day.
We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware.
We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives.
Learn more about Life at Deloitte.
Corporate citizenship Deloitte is led by a purpose:
to make an impact that matters.
This purpose defines who we are and extends to relationships with our clients, our people and our communities.
We believe that business has the power to inspire and transform.
We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Deloitte's impact on the world.
Recruiter tips We want job seekers exploring opportunities at Deloitte to feel prepared and confident.
To help you with your interview, we suggest that you do your research:
know some background about the organization and the business area you're applying to.
Check out recruiting tips from Deloitte professionals.
.
Estimated Salary: $20 to $28 per hour based on qualifications Show more details...
Examples of the type of work we deliver to our clients includes Digital CARE (Epic), Insurance CST (Guidewire), and Digital Banking... Solutions (nCino).
The team brings experience from across Deloitte to leverage common approaches, best practices, and strategic investments to scale these solutions by industry strategy.
Professionals will focus on key client issues that are at the core of the business by integrating our industry expertise with deep technical and operational transformation capabilities.
Qualifications How you'll grow At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day.
From entry-level employees to senior leaders, we believe there's always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world.
From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career.
Explore Deloitte University, The Leadership Center.
Benefits At Deloitte, we know that great people make a great organization.
We value our people and offer employees a broad range of benefits.
Learn more about what working at Deloitte can mean for you.
Deloitte's culture Our positive and supportive culture encourages our people to do their best work every day.
We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware.
We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives.
Learn more about Life at Deloitte.
Corporate citizenship Deloitte is led by a purpose:
to make an impact that matters.
This purpose defines who we are and extends to relationships with our clients, our people and our communities.
We believe that business has the power to inspire and transform.
We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Deloitte's impact on the world.
Recruiter tips We want job seekers exploring opportunities at Deloitte to feel prepared and confident.
To help you with your interview, we suggest that you do your research:
know some background about the organization and the business area you're applying to.
Check out recruiting tips from Deloitte professionals.
.
Estimated Salary: $20 to $28 per hour based on qualifications Show more details...
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