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DonorsChoose
DonorsChoose.org is a nonprofit crowdfunding platform that connects teachers and their classroom needs with generous donors. The website allows teachers to create funding requests for specific projects or materials, such as books, art supplies, or technology. Donors can browse through these requests and choose which projects to support, contributing any amount they wish. Once a project is fully funded, DonorsChoose.org purchases and delivers the requested items directly to the teacher's school. Through this innovative platform, DonorsChoose.org aims to enhance educational opportunities for students in schools across the United States, bridging the gap between teachers' needs and available resources.
So when a natural disaster strikes and schools are damaged or destroyed, like during the 2013 tornado in Moore, Oklahoma, DonorsChoose.org is able to quickly mobilize its donors in response.salesforce.orgEmail isn’t the only channel that DonorsChoose.org uses to engage their constituents. They also use Marketing Cloud to schedule, manage, and post content to Facebook and other social channels.
Charles Best spoke at the first annual Forbes 400 Summit On Philanthropy in June 2012. CBS featured DonorsChoose as a trusted organization assisting the relief effort in Oklahoma.en.wikipedia.orgFast Company magazine featured DonorsChoose as one of its Most Innovative Companies in 2011. DonorsChoose was the first charity to be given this distinction.
This is the largest- ever survey examining the Black male educator experience from their decision to teach to the impact they make in communities.theroot.comA DonorsChoose survey found that Black male educators take on a disproportionate amount of work to support their students inside and outside the classroom.
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EncryptedSite is Encrypted
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CountryHosted in United States
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Latitude\Longitude37.751 / -97.822 Google Map
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Traffic rank#15,959 Site Rank
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Site age24 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
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FoundedMarch 26, 2000
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HeadquartersNew York City,,,New York,,,U.S.
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Key peopleCharles Best,, Founder
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Number of employees115
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Revenue$121,428,211
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TypeNon-profit organization
Traffic rank
#15,959
#15,959
Site age
24 yrs
24 yrs
Location
United States
United States
Popular Questions for DonorsChoose
Newest job postings for DonorsChoose
via ZipRecruiter
schedule_type: Full-time
DonorsChoose makes it easy for anyone to help a teacher in need, moving us closer to a nation where students in every community have the tools and experiences they need for a great education.
Since 2000, more than 5 million people and partners have contributed $1 billion to support 2 million teacher requests for classroom resources and experiences. Projects range from art supplies to build the... set for a school musical, to books and puzzles that
DonorsChoose makes it easy for anyone to help a teacher in need, moving us closer to a nation where students in every community have the tools and experiences they need for a great education.
Since 2000, more than 5 million people and partners have contributed $1 billion to support 2 million teacher requests for classroom resources and experiences. Projects range from art supplies to build the... set for a school musical, to books and puzzles that affirm students' identities, to bird seed for an at-home science project. We proudly serve all US public schools, public charter schools, and Head Start centers, and we combat systemic inequity by driving a majority of donations to schools that have been historically underfunded due to economic and racial inequity.
DonorsChoose has been recognized as a best place to work by GOOD Magazine and the Nonprofit Times, while Fast Company named DonorsChoose one of the 50 Most Innovative Companies in the World -the first time a charity has made this list. Our dedicated team works from across the United States bring classroom dreams to life.
About the People & Talent Team
The People and Talent team strives to make DonorsChoose the best nonprofit to work for, respected internally and externally for delivering a best-in-class people experience and cultivating a diverse, inclusive, and mission-driven team. We work to ensure our staff can remain laser-focused on advancing the DonorsChoose mission by delivering a positive, productive, safe, and equitable employee lifecycle experience. Ultimately, we want our number one draw for talent to be that there is no better place they could work to do more for teachers and students in public education.
What You'll Do
The People Analytics & Operations Manager is an essential member of the People & Talent team and provides ongoing support on a wide array of data systems and people operations. This role will collect, analyze and aggregate people data and metrics and apply these insights to support the team in making recommendations for our talent strategy and goals. Additionally, the people analytics manager oversees day-to-day operations support, including tracking and organizing vendor contracts, solving or routing escalated employee inquiries to the appropriate person, and being the expert to staff and the Talent team on HRIS systems. We are eager to find someone who can efficiently build relationships across multiple teams and quickly pivot to accommodate the changing nature of the workplace.
In the first 6-12 months, you will begin to:
• Manage a people operations associate primarily responsible for providing operations and admin support to the Talent team, responding to and solving HR queries, and providing user support for HRIS systems as needed
• Begin to understand current operating systems and formulate a strategy for improving and standardizing operations systems, processes and best practices
• Understand our people systems, the data available to us, and how we currently use these systems to inform our work
• Develop a system for compiling and aggregating data and ideating on the most effective methods for sharing data insights to inform strategic planning
• Become familiar with our HR vendors and contractual terms
• Learn how we do People and Talent work and cultivate and manage relationships across an array of teams and employees
Beyond 12 months, you will:
• Continue supporting the priorities above and collect and compile HR metrics and data from various sources, including the HRIS and payroll outputs, management and employee surveys, exit interviews, competitors' practices, and other sources.
• Provide a people analytics vision, strategy, and approach for scalable, efficient, and automated processes that enable simple and complex data analysis
• Lead HR projects using advanced data modeling and analysis techniques to discover insights that will help guide strategic decisions and uncover optimization opportunities
• Oversee the design of reports that communicate insights to internal stakeholders, and influence teams to implement solutions and take actions that have a measurable impact
• Support People team members with translating talent and operating issues into questions and hypotheses that can be tested with data
• Identify opportunities to scale for repeatable HR and operations questions through frameworks and dashboards
• Help drive organization-wide training and adoption of self-service tools
• Respond to complicated employee queries related to HR systems and functions with a strong service-oriented mindset
• Evolve and streamline our HR support and information systems
Qualifications
To be successful in this role, you will need:
• Expert knowledge and experience working with people data and analytics with a demonstrated ability to align technology to improve performance
• Experience connecting what's happening in the organization to data and explaining data findings and impact on operations and outcomes
• Strong critical thinking and excellent problem-solving skills to respond to a range of challenging HR questions
• A demonstrated commitment to advancing racial equity and centering the perspectives of those most impacted in decision-making, including experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds
• Strategic, cross-functional thinking with a strong bias for action and implementation
• People management experience
• Exceptional relationship and trust building ability
• Excellent written and oral communication skills
Compensation and Benefits
Our compensation philosophy ensures that we are both externally competitive with tech-forward nonprofits of a similar size and internally fair in our pay practices. The following ranges represent the target offer range, given the scope and experience expectations for this role.
• The hiring salary range for this role is $66,000 - $77,000
• We have a hiring salary range of $73,000 - $85,000 for specific higher cost of labor locations, which include New York City, San Francisco, Los Angeles, Seattle, Boston, and Washington, D.C.
Once an employee is hired, the salary range for their role increases to ensure they can receive performance-based raises and grow in their role. We are open to various experiences and recognize that the person we hire may be less experienced or more senior than this job description, as posted. If that's the case, an updated salary range will be shared with candidates if they move forward in our hiring process.
In addition, we offer full-time staff 25 paid vacation days per year and 11 paid holidays, a rich employer-paid individual and family health plan, a matching 401(k) plan (up to 5% of base salary), annual professional development stipend, and casual and flexible work environment. To learn more about what it is like to work for DonorsChoose, visit our careers page .
Hybrid Workplace and Other Details
In this role, you'll have the option to work a flexible hybrid schedule in our NYC office, or to work fully remotely from CA, CO, DC, FL, GA, IL, IN, MD, MI, NJ, NY, OR, PA, TX, or WI.
Candidates who are not in the NYC area should expect to travel to our NYC office on as-needed basis, about 4-6 times per year. All work-related travel expenses will be covered by the organization and proper safety precautions will be taken to prevent the spread of COVID-19.
DonorsChoose is a fully vaccinated workplace and all new employees, regardless of their work location, will be asked to share proof of full vaccination against COVID-19 within two weeks of their hire date or request an exemption from this policy due to a disability or sincerely held religious belief or practice.
To Apply
Please submit your resume online and answer the application questions. A cover letter is optional and may be addressed to Tekia Stokes, Vice President, People & Talent.
A Final Note
The DonorsChoose team works toward a nation where students in every community have the resources needed for an excellent education. To do this we hire and support a diverse team of the best and the brightest talent available.
We are an organization increasingly representative of the varied races and ethnicities, genders and sexual orientations, religious and political beliefs, and abilities that comprise our nation. DonorsChoose focuses on attracting, retaining, and advancing diverse talent because it makes us more effective, high-performing, creative, and resilient.
If you are passionate about our mission, highly skilled in your field, and looking for a place where you can bring all of yourself to work, we want you Show more details...
Since 2000, more than 5 million people and partners have contributed $1 billion to support 2 million teacher requests for classroom resources and experiences. Projects range from art supplies to build the... set for a school musical, to books and puzzles that affirm students' identities, to bird seed for an at-home science project. We proudly serve all US public schools, public charter schools, and Head Start centers, and we combat systemic inequity by driving a majority of donations to schools that have been historically underfunded due to economic and racial inequity.
DonorsChoose has been recognized as a best place to work by GOOD Magazine and the Nonprofit Times, while Fast Company named DonorsChoose one of the 50 Most Innovative Companies in the World -the first time a charity has made this list. Our dedicated team works from across the United States bring classroom dreams to life.
About the People & Talent Team
The People and Talent team strives to make DonorsChoose the best nonprofit to work for, respected internally and externally for delivering a best-in-class people experience and cultivating a diverse, inclusive, and mission-driven team. We work to ensure our staff can remain laser-focused on advancing the DonorsChoose mission by delivering a positive, productive, safe, and equitable employee lifecycle experience. Ultimately, we want our number one draw for talent to be that there is no better place they could work to do more for teachers and students in public education.
What You'll Do
The People Analytics & Operations Manager is an essential member of the People & Talent team and provides ongoing support on a wide array of data systems and people operations. This role will collect, analyze and aggregate people data and metrics and apply these insights to support the team in making recommendations for our talent strategy and goals. Additionally, the people analytics manager oversees day-to-day operations support, including tracking and organizing vendor contracts, solving or routing escalated employee inquiries to the appropriate person, and being the expert to staff and the Talent team on HRIS systems. We are eager to find someone who can efficiently build relationships across multiple teams and quickly pivot to accommodate the changing nature of the workplace.
In the first 6-12 months, you will begin to:
• Manage a people operations associate primarily responsible for providing operations and admin support to the Talent team, responding to and solving HR queries, and providing user support for HRIS systems as needed
• Begin to understand current operating systems and formulate a strategy for improving and standardizing operations systems, processes and best practices
• Understand our people systems, the data available to us, and how we currently use these systems to inform our work
• Develop a system for compiling and aggregating data and ideating on the most effective methods for sharing data insights to inform strategic planning
• Become familiar with our HR vendors and contractual terms
• Learn how we do People and Talent work and cultivate and manage relationships across an array of teams and employees
Beyond 12 months, you will:
• Continue supporting the priorities above and collect and compile HR metrics and data from various sources, including the HRIS and payroll outputs, management and employee surveys, exit interviews, competitors' practices, and other sources.
• Provide a people analytics vision, strategy, and approach for scalable, efficient, and automated processes that enable simple and complex data analysis
• Lead HR projects using advanced data modeling and analysis techniques to discover insights that will help guide strategic decisions and uncover optimization opportunities
• Oversee the design of reports that communicate insights to internal stakeholders, and influence teams to implement solutions and take actions that have a measurable impact
• Support People team members with translating talent and operating issues into questions and hypotheses that can be tested with data
• Identify opportunities to scale for repeatable HR and operations questions through frameworks and dashboards
• Help drive organization-wide training and adoption of self-service tools
• Respond to complicated employee queries related to HR systems and functions with a strong service-oriented mindset
• Evolve and streamline our HR support and information systems
Qualifications
To be successful in this role, you will need:
• Expert knowledge and experience working with people data and analytics with a demonstrated ability to align technology to improve performance
• Experience connecting what's happening in the organization to data and explaining data findings and impact on operations and outcomes
• Strong critical thinking and excellent problem-solving skills to respond to a range of challenging HR questions
• A demonstrated commitment to advancing racial equity and centering the perspectives of those most impacted in decision-making, including experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds
• Strategic, cross-functional thinking with a strong bias for action and implementation
• People management experience
• Exceptional relationship and trust building ability
• Excellent written and oral communication skills
Compensation and Benefits
Our compensation philosophy ensures that we are both externally competitive with tech-forward nonprofits of a similar size and internally fair in our pay practices. The following ranges represent the target offer range, given the scope and experience expectations for this role.
• The hiring salary range for this role is $66,000 - $77,000
• We have a hiring salary range of $73,000 - $85,000 for specific higher cost of labor locations, which include New York City, San Francisco, Los Angeles, Seattle, Boston, and Washington, D.C.
Once an employee is hired, the salary range for their role increases to ensure they can receive performance-based raises and grow in their role. We are open to various experiences and recognize that the person we hire may be less experienced or more senior than this job description, as posted. If that's the case, an updated salary range will be shared with candidates if they move forward in our hiring process.
In addition, we offer full-time staff 25 paid vacation days per year and 11 paid holidays, a rich employer-paid individual and family health plan, a matching 401(k) plan (up to 5% of base salary), annual professional development stipend, and casual and flexible work environment. To learn more about what it is like to work for DonorsChoose, visit our careers page .
Hybrid Workplace and Other Details
In this role, you'll have the option to work a flexible hybrid schedule in our NYC office, or to work fully remotely from CA, CO, DC, FL, GA, IL, IN, MD, MI, NJ, NY, OR, PA, TX, or WI.
Candidates who are not in the NYC area should expect to travel to our NYC office on as-needed basis, about 4-6 times per year. All work-related travel expenses will be covered by the organization and proper safety precautions will be taken to prevent the spread of COVID-19.
DonorsChoose is a fully vaccinated workplace and all new employees, regardless of their work location, will be asked to share proof of full vaccination against COVID-19 within two weeks of their hire date or request an exemption from this policy due to a disability or sincerely held religious belief or practice.
To Apply
Please submit your resume online and answer the application questions. A cover letter is optional and may be addressed to Tekia Stokes, Vice President, People & Talent.
A Final Note
The DonorsChoose team works toward a nation where students in every community have the resources needed for an excellent education. To do this we hire and support a diverse team of the best and the brightest talent available.
We are an organization increasingly representative of the varied races and ethnicities, genders and sexual orientations, religious and political beliefs, and abilities that comprise our nation. DonorsChoose focuses on attracting, retaining, and advancing diverse talent because it makes us more effective, high-performing, creative, and resilient.
If you are passionate about our mission, highly skilled in your field, and looking for a place where you can bring all of yourself to work, we want you Show more details...
via ZipRecruiter
schedule_type: Full-time
DonorsChoose makes it easy for anyone to help a teacher in need, moving us closer to a nation where students in every community have the tools and experiences they need for a great education.
Since 2000, more than 5 million people and partners have contributed $1 billion to support 2 million teacher requests for classroom resources and experiences. Projects range from art supplies to build the... set for a school musical, to books and puzzles that
DonorsChoose makes it easy for anyone to help a teacher in need, moving us closer to a nation where students in every community have the tools and experiences they need for a great education.
Since 2000, more than 5 million people and partners have contributed $1 billion to support 2 million teacher requests for classroom resources and experiences. Projects range from art supplies to build the... set for a school musical, to books and puzzles that affirm students' identities, to bird seed for an at-home science project. We proudly serve all US public schools, public charter schools, and Head Start centers, and we combat systemic inequity by driving a majority of donations to schools that have been historically underfunded due to economic and racial inequity.
DonorsChoose has been recognized as a best place to work by GOOD Magazine and the Nonprofit Times, while Fast Company named DonorsChoose one of the 50 Most Innovative Companies in the World -the first time a charity has made this list. Our dedicated team works from across the United States bring classroom dreams to life.
Team Overview
The Content & Volunteer Operations team has a front-row seat to the most compelling classroom-generated content on our site. We review all incoming project requests, and help deliver the final touch to funded projects to donors: the donor thank-you "package". When donors give to a project on our site, they receive direct follow-up from the classroom, including a letter, photos of the project in-action, and handwritten student thank-yous.
Our goal is to guide, approve, and leverage this content to deliver a personal experience that inspires donor and partner loyalty.
Our team of staff members works in tandem with a community of 200+ mission-driven volunteers to review this digital and physical project content.
Last year, the team collectively reviewed over 500,000+ project requests and 210,000 thank-you photo submissions.
Primary Responsibilities
As Content Operations Manager, you'll oversee operations for our most complex and innovative projects, including those tied to our funding partners .
The majority of project content is reviewed by our mighty team of volunteers to ensure that project requests are eligible to be posted to DonorsChoose.org. However, there is a smaller subset of more complex content that is reserved for staff attention, rather than volunteer review.
Specialized staff-reviewed content falls into 3 broad categories:
• Projects escalated by volunteers to our staff team for further review, based on increased complexity.
• Projects specifically designated for staff review due to specialized review criteria from a supporting partner.
• Requests for customized digital content (i.e: photos, quotes, videos) from a supporting partner.
You'll lead a team of 2 full-time colleagues that review this specialized content, and ensure that the team is positioned to review content within 5 business days, our internal turnaround time goal.
You will play a pivotal role in ensuring that project content is successfully and efficiently reviewed by staff, which will ultimately help teachers' projects get funded by eager donors and partners.
In this role, you will:
• Manage and develop a high-performing team.
• Directly manage 2 full-time colleagues by providing guidance, coaching, and support to help them meet their goals.
• Indirectly manage 2 staff members who are periodically tapped to support your team's work on a part-time basis during high-volume periods.
• Ensure that the team is appropriately trained to review projects based on our internal eligibility criteria.
• Utilize data and knowledge of internal initiatives to forecast incoming project content volumes, and ensure that the team is appropriately staffed to handle fluctuations.
• Lead the charge on incoming requests from partners requiring specialized content review.
• Oversee execution for partnerships and campaigns requiring customized screening review guidelines, like Dick's Sporting Goods and the Infosys Foundation .
• Oversee and execute incoming partner requests for specialized digital content - including photos, quotes, videos - for partners' internal and external storytelling needs.
• Be the main point of contact for internal DonorsChoose colleagues around specialized partner needs. Provide consultation and guidance with collaborators to align on deliverables that meet partner goals while ensuring operational feasibility.
• Develop and improve processes to support this work, with an eye towards continuous improvement and scale.
• Own internal project review guidelines, which dictate what is (and is not) eligible to be requested on DonorsChoose.org.
• Be the expert on our existing policies and processes. People will turn to your team to resolve our trickiest content review cases that require staff judgment.
• Develop new policies and improve existing policies, as needed. Monitor trends in project submissions that do not fall clearly within our existing documented policies. Track trends and patterns to propose changes to minimize future confusion.
• Work in collaboration with cross-team stakeholders on other teams (including: Trust and Safety, Customer Support, and Procurement) to identify and prioritize policy changes.
• Maintain a policy roadmap to create transparency around potential policy improvements. Use data to inform decisions around relative prioritization and timelines for tackling open questions.
• Lead process improvements on behalf of your team.
• Identify areas of improvement in our existing staff operations processes and execute changes to improve your stakeholders' experience (including: your direct reports, colleagues, teachers, and partners).
• Streamline materials, processes, and program policies to ensure that staff and volunteers have the necessary knowledge, tools, and training to be positioned for success.
• Lead tech & data enhancement cases to improve staff experience around content review, as needed.
Qualifications
This job might be for you if:
• You are a seasoned people manager, and are motivated by bringing out the best in others. You have at least 1-2 years of direct management experience (interns, part-time, or full-time staff) . You find joy in empowering your team with the necessary knowledge, skills, and guidance to succeed.
• You're a natural relationship-builder and collaborator. You love forging authentic connections with others, and have a passion for mobilizing people around common goals.
• You are a visionary thinker and stellar project manager. You get fired up by crafting and leading new strategies. When the rubber hits the road, you can translate big-picture ideas into action, and develop tactical plans to achieve ambitious outcomes. You execute work with a high degree of excellence (no dropped balls here!), can easily balance the needs of various stakeholders, and can proactively make tough prioritization decisions if time or resources are limited.
• You are fueled by a desire to continuously improve. You love coming up with solutions to challenges, and identifying opportunities to grow and improve. If you notice that something isn't working, you don't wait for permission to proactively explore (and advocate for) alternative solutions. You thrive in situations when you are charged to build systems to impose order, and always strive to ensure that your second time doing something takes less time and effort than your first.
• You adapt quickly to change. You are cool and collected under pressure, and are adept at adjusting your (and your team's) priorities when needed - including what to prioritize and deprioritize.
• You are mission-motivated, and passionate about educational equity. You care about helping teachers, and believe that all students should have equal access to educational opportunities.
• You have 3-4 years of full-time work experience in a relationship building, operational, or data-centric role.
Compensation and Benefits
Our compensation philosophy ensures that we are both externally competitive with tech-forward nonprofits of a similar size and internally fair in our pay practices. The following ranges represent the target offer range given the scope and experience expectations for this role.
• The hiring salary range for this role is $66,000 - $77,000
• We have a hiring salary range of $73,000 - $85,000 for specific higher cost of labor locations, which include New York City, San Francisco, Los Angeles, Seattle, Boston, and Washington, D.C.
Once employees are hired, the salary range for their role increases to ensure that employees are able to receive performance-based raises and grow in their role.
We are open to a variety of experiences, and recognize that the person we hire may be less experienced or more senior than this job description as posted. If that's the case, an updated salary range will be shared with candidates if they move forward in our hiring process.
In addition, we offer full-time staff 25 paid vacation days per year and 11 paid holidays, a rich employer-paid individual and family health plan, a matching 401(k) plan (up to 5% of base salary), annual professional development stipend, and casual and flexible work environment. To learn more about what it is like to work for DonorsChoose, visit our careers page .
Hybrid Workplace and Other Details
In this role, you'll have the option to work a flexible hybrid schedule in our NYC office, or to work fully remotely from CA, CO, DC, FL, GA, IL, IN, MD, MI, NJ, NY, OR, PA, TX, or WI.
Candidates who are not in the NYC area should expect to travel to our NYC office on as-needed basis, about 4-6 times per year. All work-related travel expenses will be covered by the organization and proper safety precautions will be taken to prevent the spread of COVID-19.
DonorsChoose is a fully vaccinated workplace and all new employees, regardless of their work location, will be asked to share proof of full vaccination against COVID-19 within two weeks of their hire date or request an exemption from this policy due to a disability or sincerely held religious belief or practice.
To Apply
Please submit your resume online and answer the application questions. A cover letter is optional and may be addressed to, Jen Mao, Director of Content & Volunteer Operations.
A Final Note
The DonorsChoose team works toward a nation where students in every community have the resources needed for an excellent education. To do this we hire and support a diverse team of the best and the brightest talent available.
We are an organization increasingly representative of the varied races and ethnicities, genders and sexual orientations, religious and political beliefs, and abilities that comprise our nation. DonorsChoose focuses on attracting, retaining, and advancing diverse talent because it makes us more effective, high-performing, creative, and resilient.
If you are passionate about our mission, highly skilled in your field, and looking for a place where you can bring all of yourself to work, we want you Show more details...
Since 2000, more than 5 million people and partners have contributed $1 billion to support 2 million teacher requests for classroom resources and experiences. Projects range from art supplies to build the... set for a school musical, to books and puzzles that affirm students' identities, to bird seed for an at-home science project. We proudly serve all US public schools, public charter schools, and Head Start centers, and we combat systemic inequity by driving a majority of donations to schools that have been historically underfunded due to economic and racial inequity.
DonorsChoose has been recognized as a best place to work by GOOD Magazine and the Nonprofit Times, while Fast Company named DonorsChoose one of the 50 Most Innovative Companies in the World -the first time a charity has made this list. Our dedicated team works from across the United States bring classroom dreams to life.
Team Overview
The Content & Volunteer Operations team has a front-row seat to the most compelling classroom-generated content on our site. We review all incoming project requests, and help deliver the final touch to funded projects to donors: the donor thank-you "package". When donors give to a project on our site, they receive direct follow-up from the classroom, including a letter, photos of the project in-action, and handwritten student thank-yous.
Our goal is to guide, approve, and leverage this content to deliver a personal experience that inspires donor and partner loyalty.
Our team of staff members works in tandem with a community of 200+ mission-driven volunteers to review this digital and physical project content.
Last year, the team collectively reviewed over 500,000+ project requests and 210,000 thank-you photo submissions.
Primary Responsibilities
As Content Operations Manager, you'll oversee operations for our most complex and innovative projects, including those tied to our funding partners .
The majority of project content is reviewed by our mighty team of volunteers to ensure that project requests are eligible to be posted to DonorsChoose.org. However, there is a smaller subset of more complex content that is reserved for staff attention, rather than volunteer review.
Specialized staff-reviewed content falls into 3 broad categories:
• Projects escalated by volunteers to our staff team for further review, based on increased complexity.
• Projects specifically designated for staff review due to specialized review criteria from a supporting partner.
• Requests for customized digital content (i.e: photos, quotes, videos) from a supporting partner.
You'll lead a team of 2 full-time colleagues that review this specialized content, and ensure that the team is positioned to review content within 5 business days, our internal turnaround time goal.
You will play a pivotal role in ensuring that project content is successfully and efficiently reviewed by staff, which will ultimately help teachers' projects get funded by eager donors and partners.
In this role, you will:
• Manage and develop a high-performing team.
• Directly manage 2 full-time colleagues by providing guidance, coaching, and support to help them meet their goals.
• Indirectly manage 2 staff members who are periodically tapped to support your team's work on a part-time basis during high-volume periods.
• Ensure that the team is appropriately trained to review projects based on our internal eligibility criteria.
• Utilize data and knowledge of internal initiatives to forecast incoming project content volumes, and ensure that the team is appropriately staffed to handle fluctuations.
• Lead the charge on incoming requests from partners requiring specialized content review.
• Oversee execution for partnerships and campaigns requiring customized screening review guidelines, like Dick's Sporting Goods and the Infosys Foundation .
• Oversee and execute incoming partner requests for specialized digital content - including photos, quotes, videos - for partners' internal and external storytelling needs.
• Be the main point of contact for internal DonorsChoose colleagues around specialized partner needs. Provide consultation and guidance with collaborators to align on deliverables that meet partner goals while ensuring operational feasibility.
• Develop and improve processes to support this work, with an eye towards continuous improvement and scale.
• Own internal project review guidelines, which dictate what is (and is not) eligible to be requested on DonorsChoose.org.
• Be the expert on our existing policies and processes. People will turn to your team to resolve our trickiest content review cases that require staff judgment.
• Develop new policies and improve existing policies, as needed. Monitor trends in project submissions that do not fall clearly within our existing documented policies. Track trends and patterns to propose changes to minimize future confusion.
• Work in collaboration with cross-team stakeholders on other teams (including: Trust and Safety, Customer Support, and Procurement) to identify and prioritize policy changes.
• Maintain a policy roadmap to create transparency around potential policy improvements. Use data to inform decisions around relative prioritization and timelines for tackling open questions.
• Lead process improvements on behalf of your team.
• Identify areas of improvement in our existing staff operations processes and execute changes to improve your stakeholders' experience (including: your direct reports, colleagues, teachers, and partners).
• Streamline materials, processes, and program policies to ensure that staff and volunteers have the necessary knowledge, tools, and training to be positioned for success.
• Lead tech & data enhancement cases to improve staff experience around content review, as needed.
Qualifications
This job might be for you if:
• You are a seasoned people manager, and are motivated by bringing out the best in others. You have at least 1-2 years of direct management experience (interns, part-time, or full-time staff) . You find joy in empowering your team with the necessary knowledge, skills, and guidance to succeed.
• You're a natural relationship-builder and collaborator. You love forging authentic connections with others, and have a passion for mobilizing people around common goals.
• You are a visionary thinker and stellar project manager. You get fired up by crafting and leading new strategies. When the rubber hits the road, you can translate big-picture ideas into action, and develop tactical plans to achieve ambitious outcomes. You execute work with a high degree of excellence (no dropped balls here!), can easily balance the needs of various stakeholders, and can proactively make tough prioritization decisions if time or resources are limited.
• You are fueled by a desire to continuously improve. You love coming up with solutions to challenges, and identifying opportunities to grow and improve. If you notice that something isn't working, you don't wait for permission to proactively explore (and advocate for) alternative solutions. You thrive in situations when you are charged to build systems to impose order, and always strive to ensure that your second time doing something takes less time and effort than your first.
• You adapt quickly to change. You are cool and collected under pressure, and are adept at adjusting your (and your team's) priorities when needed - including what to prioritize and deprioritize.
• You are mission-motivated, and passionate about educational equity. You care about helping teachers, and believe that all students should have equal access to educational opportunities.
• You have 3-4 years of full-time work experience in a relationship building, operational, or data-centric role.
Compensation and Benefits
Our compensation philosophy ensures that we are both externally competitive with tech-forward nonprofits of a similar size and internally fair in our pay practices. The following ranges represent the target offer range given the scope and experience expectations for this role.
• The hiring salary range for this role is $66,000 - $77,000
• We have a hiring salary range of $73,000 - $85,000 for specific higher cost of labor locations, which include New York City, San Francisco, Los Angeles, Seattle, Boston, and Washington, D.C.
Once employees are hired, the salary range for their role increases to ensure that employees are able to receive performance-based raises and grow in their role.
We are open to a variety of experiences, and recognize that the person we hire may be less experienced or more senior than this job description as posted. If that's the case, an updated salary range will be shared with candidates if they move forward in our hiring process.
In addition, we offer full-time staff 25 paid vacation days per year and 11 paid holidays, a rich employer-paid individual and family health plan, a matching 401(k) plan (up to 5% of base salary), annual professional development stipend, and casual and flexible work environment. To learn more about what it is like to work for DonorsChoose, visit our careers page .
Hybrid Workplace and Other Details
In this role, you'll have the option to work a flexible hybrid schedule in our NYC office, or to work fully remotely from CA, CO, DC, FL, GA, IL, IN, MD, MI, NJ, NY, OR, PA, TX, or WI.
Candidates who are not in the NYC area should expect to travel to our NYC office on as-needed basis, about 4-6 times per year. All work-related travel expenses will be covered by the organization and proper safety precautions will be taken to prevent the spread of COVID-19.
DonorsChoose is a fully vaccinated workplace and all new employees, regardless of their work location, will be asked to share proof of full vaccination against COVID-19 within two weeks of their hire date or request an exemption from this policy due to a disability or sincerely held religious belief or practice.
To Apply
Please submit your resume online and answer the application questions. A cover letter is optional and may be addressed to, Jen Mao, Director of Content & Volunteer Operations.
A Final Note
The DonorsChoose team works toward a nation where students in every community have the resources needed for an excellent education. To do this we hire and support a diverse team of the best and the brightest talent available.
We are an organization increasingly representative of the varied races and ethnicities, genders and sexual orientations, religious and political beliefs, and abilities that comprise our nation. DonorsChoose focuses on attracting, retaining, and advancing diverse talent because it makes us more effective, high-performing, creative, and resilient.
If you are passionate about our mission, highly skilled in your field, and looking for a place where you can bring all of yourself to work, we want you Show more details...
via ZipRecruiter
schedule_type: Full-time
DonorsChoose makes it easy for anyone to help a teacher in need, moving us closer to a nation where students in every community have the tools and experiences they need for a great education.
Since 2000, more than 5 million people and partners have contributed $1 billion to support 2 million teacher requests for classroom resources and experiences. Projects range from art supplies to build the... set for a school musical, to books and puzzles that
DonorsChoose makes it easy for anyone to help a teacher in need, moving us closer to a nation where students in every community have the tools and experiences they need for a great education.
Since 2000, more than 5 million people and partners have contributed $1 billion to support 2 million teacher requests for classroom resources and experiences. Projects range from art supplies to build the... set for a school musical, to books and puzzles that affirm students' identities, to bird seed for an at-home science project. We proudly serve all US public schools, public charter schools, and Head Start centers, and we combat systemic inequity by driving a majority of donations to schools that have been historically underfunded due to economic and racial inequity.
DonorsChoose has been recognized as a best place to work by GOOD Magazine and the Nonprofit Times, while Fast Company named DonorsChoose one of the 50 Most Innovative Companies in the World -the first time a charity has made this list. Our dedicated team works from across the United States bring classroom dreams to life.
Team Overview
The Finance, IT & Procurement team builds relationships and systems to protect the financial integrity of our organization, and ensure the right resource or experience is delivered to teachers without delay. You'll help deliver on the core mission of our organization by leveraging best-in-class fulfillment and customer service practices to ensure that materials get to the right place at the right time.
Within the Procurement Team, the Business Relations functional area manages relationships with our 20+ technically-integrated vendors; advocates for teacher-focused improvements; and identifies opportunities for improved vendor performance. Our Business Relations colleagues are excellent problem solvers and are at the forefront of collaborating with our Vendor Community to help delight teachers and students with classroom materials.
Primary Responsibilities
The Business Relations Associate role provides critical relationship building support for our team's responsibility of getting funded materials into classrooms. Our team establishes and builds relationships with vendors to help them fully understand our model and connect to our organization's mission. We want vendor teams to appreciate the power of each classroom story behind seemingly generic purchase orders, so they can better understand, advocate and champion DonorsChoose priorities within their company.
We leverage item-level data to give real-time feedback to our 20+ vendors to help streamline processes and gain efficiencies in their performance. We work closely with vendor teams to identify and address resource availability issues and support inventory forecasting. We share best practices and offer ongoing support to ensure vendor teams have the tools they need to adhere to our unique policies.
We are looking for friendly, confident teammates to provide exceptional assistance to our vendor roster to support the growing community of public school teachers using our website. If you are motivated by our mission and get a thrill from helping people, we want to hear from you!
In this role you will...
• Support and engage our Vendor Community with DonorsChoose requirements and processes
• Provide frontline, holistic account support to vendor teams by answering questions on everything from vendor requirements to escalated customer service issues, and acting as an information liaison between vendors and DonorsChoose teams
• Support processes that enable our small but mighty team to collaborate and communicate with 20+ vendors including fielding new vendor inquiry requests, crafting surveys and monitoring responses, and executing scaled email sends
• Identify, resolve, and escalate sensitive or urgent vendor-related issues as needed to support our Procurement and Customer Support teams
• Draft effective vendor communication , including vendor newsletters , surveys and curated content for our vendor hub
• Prepare for and lead individual vendor calls and meetings by analyzing vendor data trends, collecting feedback from relevant internal teams and creating decks
• Contribute to teamwide vendor engagement efforts , such as webinars
• Collaborate with vendor teams to prepare inventory and product selection for specific Partnerships and DonorsChoose campaigns like #FillEveryShelf
• Facilitate new vendor onboarding and frontline vendor team training
• Identify opportunities to improve our procedures, trainings, policies, and tools to support business rules and teacher shopping experience and ensure our vendor records are up to date
• Execute seasonal projects which help maintain health of team and Vendor Community
• Connect the Vendor Community to our DonorsChoose mission
• Build and manage relationships with vendor teams to help them understand and align with vendor requirements, the DonorsChoose mission, and org priorities
• Communicate opportunities or vendor initiatives with potential to drive progress toward org goals, especially closing the racial equity gap in education
• Inform and prepare vendor teams for DonorsChoose model adjustments as we adapt to meet shifting teacher, school, and district needs
• Assist in data-driven vendor feedback/org reporting to ensure a seamless teacher experience: maintain vendor-centric data dashboards and performance reports; identify teacher resource demand trends and shopping catalog gaps; escalate resource concerns triggered by supply chain constraints
• Execute vendor processes that support cross team initiatives, priorities, and specialty areas of Business Relations work
Qualifications
The right candidate is motivated by our mission and shares our core values of: relentlessness, user focus, flexibility, ingenuity, teamwork, and transparency. We seek a team player who is/has:
• Highly organized, very thorough and detail-oriented (nothing gets past you!), and able to coordinate and prioritize multiple activities simultaneously with flexibility and an ability to quickly adapt to a change in project priorities
• A problem-solving, solution-focused philosophy ; belief in continuous improvement; and a customer-focused mindset
• Natural interest in finding root causes and turning those problems into opportunities
• Comfortable with repetitive tasks and able to shift priorities as needed based on workload trends
• Strong quantitative and analytical skills
• Data analysis experience, with an ability to apply a critical thinking lens
• Self-motivated and can successfully incorporate feedback for professional growth
• A solid computer literacy foundation
• Proficiency with Office/Google Workspace, especially Excel/Sheets
• Tech savvy, comfort in an online environment, and a willingness to learn new systems
• Strong speaking, writing, interpersonal, and presentation skills
• Demonstrated ability to collaborate and build strong relationships - account management experience a plus
• Committed to racial equity
• Excited to play a role in our evolution to more directly address racial inequity in education
• 1-2 years of experience in a relationship building, operational, or data-centric role
Compensation and Benefits
Our compensation philosophy ensures that we are both externally competitive with tech-forward nonprofits of a similar size and internally fair in our pay practices. The following ranges represent the target offer range given the scope and experience expectations for this role.
• The hiring salary range for this role is $43,000 - $52,000.
• We have a hiring salary range of $49,000 - $58,000 for specific higher cost of labor locations, which include New York City, San Francisco, Los Angeles, Seattle, Boston, and Washington, D.C.
Once employees are hired, the salary range for their role increases to ensure that employees are able to receive performance-based raises and grow in their role.
We are open to a variety of experiences, and recognize that the person we hire may be less experienced or more senior than this job description as posted. If that's the case, an updated salary range will be shared with candidates if they move forward in our hiring process.
In addition, we offer full-time staff 25 paid vacation days per year and 11 paid holidays, a rich employer-paid individual and family health plan, a matching 401(k) plan (up to 5% of base salary), annual professional development stipend, and casual and flexible work environment. To learn more about what it is like to work for DonorsChoose, visit our careers page .
Hybrid Workplace and Other Details
In this role, you'll have the option to work a flexible hybrid schedule in our NYC office, or to work fully remotely from CA, CO, DC, FL, GA, IL, IN, MD, MI, NJ, NY, OR, PA, TX, or WI.
Candidates who are not in the NYC area should expect to travel to our NYC office on as-needed basis, about 4-6 times per year. All work-related travel expenses will be covered by the organization and proper safety precautions will be taken to prevent the spread of COVID-19.
DonorsChoose is a fully vaccinated workplace and all new employees, regardless of their work location, will be asked to share proof of full vaccination against COVID-19 within two weeks of their hire date or request an exemption from this policy due to a disability or sincerely held religious belief or practice.
To Apply
Please submit your resume online and answer the application questions. A cover letter is optional and may be addressed to, Tanisha Golding, Sr. Associate, Business Relations.
A Final Note
The DonorsChoose team works toward a nation where students in every community have the resources needed for an excellent education. To do this we hire and support a diverse team of the best and the brightest talent available.
We are an organization increasingly representative of the varied races and ethnicities, genders and sexual orientations, religious and political beliefs, and abilities that comprise our nation. DonorsChoose focuses on attracting, retaining, and advancing diverse talent because it makes us more effective, high-performing, creative, and resilient.
If you are passionate about our mission, highly skilled in your field, and looking for a place where you can bring all of yourself to work, we want you Show more details...
Since 2000, more than 5 million people and partners have contributed $1 billion to support 2 million teacher requests for classroom resources and experiences. Projects range from art supplies to build the... set for a school musical, to books and puzzles that affirm students' identities, to bird seed for an at-home science project. We proudly serve all US public schools, public charter schools, and Head Start centers, and we combat systemic inequity by driving a majority of donations to schools that have been historically underfunded due to economic and racial inequity.
DonorsChoose has been recognized as a best place to work by GOOD Magazine and the Nonprofit Times, while Fast Company named DonorsChoose one of the 50 Most Innovative Companies in the World -the first time a charity has made this list. Our dedicated team works from across the United States bring classroom dreams to life.
Team Overview
The Finance, IT & Procurement team builds relationships and systems to protect the financial integrity of our organization, and ensure the right resource or experience is delivered to teachers without delay. You'll help deliver on the core mission of our organization by leveraging best-in-class fulfillment and customer service practices to ensure that materials get to the right place at the right time.
Within the Procurement Team, the Business Relations functional area manages relationships with our 20+ technically-integrated vendors; advocates for teacher-focused improvements; and identifies opportunities for improved vendor performance. Our Business Relations colleagues are excellent problem solvers and are at the forefront of collaborating with our Vendor Community to help delight teachers and students with classroom materials.
Primary Responsibilities
The Business Relations Associate role provides critical relationship building support for our team's responsibility of getting funded materials into classrooms. Our team establishes and builds relationships with vendors to help them fully understand our model and connect to our organization's mission. We want vendor teams to appreciate the power of each classroom story behind seemingly generic purchase orders, so they can better understand, advocate and champion DonorsChoose priorities within their company.
We leverage item-level data to give real-time feedback to our 20+ vendors to help streamline processes and gain efficiencies in their performance. We work closely with vendor teams to identify and address resource availability issues and support inventory forecasting. We share best practices and offer ongoing support to ensure vendor teams have the tools they need to adhere to our unique policies.
We are looking for friendly, confident teammates to provide exceptional assistance to our vendor roster to support the growing community of public school teachers using our website. If you are motivated by our mission and get a thrill from helping people, we want to hear from you!
In this role you will...
• Support and engage our Vendor Community with DonorsChoose requirements and processes
• Provide frontline, holistic account support to vendor teams by answering questions on everything from vendor requirements to escalated customer service issues, and acting as an information liaison between vendors and DonorsChoose teams
• Support processes that enable our small but mighty team to collaborate and communicate with 20+ vendors including fielding new vendor inquiry requests, crafting surveys and monitoring responses, and executing scaled email sends
• Identify, resolve, and escalate sensitive or urgent vendor-related issues as needed to support our Procurement and Customer Support teams
• Draft effective vendor communication , including vendor newsletters , surveys and curated content for our vendor hub
• Prepare for and lead individual vendor calls and meetings by analyzing vendor data trends, collecting feedback from relevant internal teams and creating decks
• Contribute to teamwide vendor engagement efforts , such as webinars
• Collaborate with vendor teams to prepare inventory and product selection for specific Partnerships and DonorsChoose campaigns like #FillEveryShelf
• Facilitate new vendor onboarding and frontline vendor team training
• Identify opportunities to improve our procedures, trainings, policies, and tools to support business rules and teacher shopping experience and ensure our vendor records are up to date
• Execute seasonal projects which help maintain health of team and Vendor Community
• Connect the Vendor Community to our DonorsChoose mission
• Build and manage relationships with vendor teams to help them understand and align with vendor requirements, the DonorsChoose mission, and org priorities
• Communicate opportunities or vendor initiatives with potential to drive progress toward org goals, especially closing the racial equity gap in education
• Inform and prepare vendor teams for DonorsChoose model adjustments as we adapt to meet shifting teacher, school, and district needs
• Assist in data-driven vendor feedback/org reporting to ensure a seamless teacher experience: maintain vendor-centric data dashboards and performance reports; identify teacher resource demand trends and shopping catalog gaps; escalate resource concerns triggered by supply chain constraints
• Execute vendor processes that support cross team initiatives, priorities, and specialty areas of Business Relations work
Qualifications
The right candidate is motivated by our mission and shares our core values of: relentlessness, user focus, flexibility, ingenuity, teamwork, and transparency. We seek a team player who is/has:
• Highly organized, very thorough and detail-oriented (nothing gets past you!), and able to coordinate and prioritize multiple activities simultaneously with flexibility and an ability to quickly adapt to a change in project priorities
• A problem-solving, solution-focused philosophy ; belief in continuous improvement; and a customer-focused mindset
• Natural interest in finding root causes and turning those problems into opportunities
• Comfortable with repetitive tasks and able to shift priorities as needed based on workload trends
• Strong quantitative and analytical skills
• Data analysis experience, with an ability to apply a critical thinking lens
• Self-motivated and can successfully incorporate feedback for professional growth
• A solid computer literacy foundation
• Proficiency with Office/Google Workspace, especially Excel/Sheets
• Tech savvy, comfort in an online environment, and a willingness to learn new systems
• Strong speaking, writing, interpersonal, and presentation skills
• Demonstrated ability to collaborate and build strong relationships - account management experience a plus
• Committed to racial equity
• Excited to play a role in our evolution to more directly address racial inequity in education
• 1-2 years of experience in a relationship building, operational, or data-centric role
Compensation and Benefits
Our compensation philosophy ensures that we are both externally competitive with tech-forward nonprofits of a similar size and internally fair in our pay practices. The following ranges represent the target offer range given the scope and experience expectations for this role.
• The hiring salary range for this role is $43,000 - $52,000.
• We have a hiring salary range of $49,000 - $58,000 for specific higher cost of labor locations, which include New York City, San Francisco, Los Angeles, Seattle, Boston, and Washington, D.C.
Once employees are hired, the salary range for their role increases to ensure that employees are able to receive performance-based raises and grow in their role.
We are open to a variety of experiences, and recognize that the person we hire may be less experienced or more senior than this job description as posted. If that's the case, an updated salary range will be shared with candidates if they move forward in our hiring process.
In addition, we offer full-time staff 25 paid vacation days per year and 11 paid holidays, a rich employer-paid individual and family health plan, a matching 401(k) plan (up to 5% of base salary), annual professional development stipend, and casual and flexible work environment. To learn more about what it is like to work for DonorsChoose, visit our careers page .
Hybrid Workplace and Other Details
In this role, you'll have the option to work a flexible hybrid schedule in our NYC office, or to work fully remotely from CA, CO, DC, FL, GA, IL, IN, MD, MI, NJ, NY, OR, PA, TX, or WI.
Candidates who are not in the NYC area should expect to travel to our NYC office on as-needed basis, about 4-6 times per year. All work-related travel expenses will be covered by the organization and proper safety precautions will be taken to prevent the spread of COVID-19.
DonorsChoose is a fully vaccinated workplace and all new employees, regardless of their work location, will be asked to share proof of full vaccination against COVID-19 within two weeks of their hire date or request an exemption from this policy due to a disability or sincerely held religious belief or practice.
To Apply
Please submit your resume online and answer the application questions. A cover letter is optional and may be addressed to, Tanisha Golding, Sr. Associate, Business Relations.
A Final Note
The DonorsChoose team works toward a nation where students in every community have the resources needed for an excellent education. To do this we hire and support a diverse team of the best and the brightest talent available.
We are an organization increasingly representative of the varied races and ethnicities, genders and sexual orientations, religious and political beliefs, and abilities that comprise our nation. DonorsChoose focuses on attracting, retaining, and advancing diverse talent because it makes us more effective, high-performing, creative, and resilient.
If you are passionate about our mission, highly skilled in your field, and looking for a place where you can bring all of yourself to work, we want you Show more details...
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