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via LinkedIn
schedule_type: Full-timework_from_home: 1
Devada is committed to empowering developers. Our mission is to harness the incredible power of technology and bring developer practitioners, advocates, and inspiring novices alike together in community through our product and platform offerings. Recognizing that developers sit at the hub of innovation in many different kinds of companies, we offer solutions that drive knowledge sharing, foster... communities for collaboration, and facilitate learning
Devada is committed to empowering developers. Our mission is to harness the incredible power of technology and bring developer practitioners, advocates, and inspiring novices alike together in community through our product and platform offerings. Recognizing that developers sit at the hub of innovation in many different kinds of companies, we offer solutions that drive knowledge sharing, foster... communities for collaboration, and facilitate learning and growth.
Devada is seeking a Software Engineer who will develop the next generation of our knowledge sharing platform, AnswerHub. You will work closely with QA, Product Managers/Product Owners, DevOps, and Document Writers as we build new features into the product and support existing customers.
The successful candidate will bring with them a natural curiosity for understanding how things work, passion for creating high quality and usable software, motivation to learn and grow, technical aptitude across the entire stack, and the ability to work with and motivate a team. This is a fantastic opportunity to be part of a highly collaborative team that strives for excellence when it comes to delivering industry-leading software!
What You Will Do:
• Help design and build the next generation of the AnswerHub product, building new features and maintaining and enhancing the existing codebase
• Investigate and resolve production issues with the product
• Work closely with QA to design and improve testing frameworks and processes
• Create and manage usable software development design specifications
• Meet deadlines in an Agile environment
• Stay up to date on development methodologies and the software development industry
• Become an expert on the AnswerHub product
• Continue to learn and grow your personal arsenal of skills
What We Look For:
• 5+ years of experience in the software industry
• Experience with technologies and languages such as Java, JavaScript, Hibernate, Spring, and GIT
• Experience with SQL, MySQL, Postgres, and SQL Server databases
• Experience with LDAP, SAML, Git and RESTful APIs
• Experience troubleshooting/debugging enterprise class front-end web applications (HTML, JavaScript, Java, JQuery)
• Experience with Agile methodologies such as SCRUM and/or KANBAN
• Understanding of architectural principles, frameworks, and tools
• Strong interpersonal skills and the ability to work with minimal supervision
• B.S. in Computer Science or related field or equivalent experience
• AWS experience is a plus
• Experience with standard Web Based security protocols is a plus
• Experience with continuous integration and continuous delivery is a plus
• Experience with security, performance, and readiness testing is a plus
• Experience with Jenkins, FreeMarker is a plus
Working for Devada
At Devada, “developer” is in our DNA. Our products and services are specifically focused on building and supporting great online communities for software developers to learn and share knowledge. Our software platform, AnswerHub, is used by the world’s largest development organizations to give both internal developers and partners a place to share technical knowledge. Our media property, DZone.com, is home to one of the world’s largest online communities for developers.
We’re growing fast, but we are determined that each and every person has the opportunity to make a difference for our company and our customers each and every day. We encourage creativity and collaboration and thrive on continuous improvement. We hire purposefully for passion, self-motivation, intelligence, curiosity and adaptability.
Devada has been listed in the Inc. 5000’s list of fastest growing private companies for five years running, and we are seeking great people to help us continue our rapid growth. We are headquartered in Research Triangle Park, North Carolina.
Powered by JazzHR
cx4KjbnCyt Show more details...
Devada is seeking a Software Engineer who will develop the next generation of our knowledge sharing platform, AnswerHub. You will work closely with QA, Product Managers/Product Owners, DevOps, and Document Writers as we build new features into the product and support existing customers.
The successful candidate will bring with them a natural curiosity for understanding how things work, passion for creating high quality and usable software, motivation to learn and grow, technical aptitude across the entire stack, and the ability to work with and motivate a team. This is a fantastic opportunity to be part of a highly collaborative team that strives for excellence when it comes to delivering industry-leading software!
What You Will Do:
• Help design and build the next generation of the AnswerHub product, building new features and maintaining and enhancing the existing codebase
• Investigate and resolve production issues with the product
• Work closely with QA to design and improve testing frameworks and processes
• Create and manage usable software development design specifications
• Meet deadlines in an Agile environment
• Stay up to date on development methodologies and the software development industry
• Become an expert on the AnswerHub product
• Continue to learn and grow your personal arsenal of skills
What We Look For:
• 5+ years of experience in the software industry
• Experience with technologies and languages such as Java, JavaScript, Hibernate, Spring, and GIT
• Experience with SQL, MySQL, Postgres, and SQL Server databases
• Experience with LDAP, SAML, Git and RESTful APIs
• Experience troubleshooting/debugging enterprise class front-end web applications (HTML, JavaScript, Java, JQuery)
• Experience with Agile methodologies such as SCRUM and/or KANBAN
• Understanding of architectural principles, frameworks, and tools
• Strong interpersonal skills and the ability to work with minimal supervision
• B.S. in Computer Science or related field or equivalent experience
• AWS experience is a plus
• Experience with standard Web Based security protocols is a plus
• Experience with continuous integration and continuous delivery is a plus
• Experience with security, performance, and readiness testing is a plus
• Experience with Jenkins, FreeMarker is a plus
Working for Devada
At Devada, “developer” is in our DNA. Our products and services are specifically focused on building and supporting great online communities for software developers to learn and share knowledge. Our software platform, AnswerHub, is used by the world’s largest development organizations to give both internal developers and partners a place to share technical knowledge. Our media property, DZone.com, is home to one of the world’s largest online communities for developers.
We’re growing fast, but we are determined that each and every person has the opportunity to make a difference for our company and our customers each and every day. We encourage creativity and collaboration and thrive on continuous improvement. We hire purposefully for passion, self-motivation, intelligence, curiosity and adaptability.
Devada has been listed in the Inc. 5000’s list of fastest growing private companies for five years running, and we are seeking great people to help us continue our rapid growth. We are headquartered in Research Triangle Park, North Carolina.
Powered by JazzHR
cx4KjbnCyt Show more details...
via Glassdoor
posted_at: 9 days agoschedule_type: Full-time
AnswerHub (www.answerhub.com) is committed to empowering software developers around the world. Our mission is focused on building the communities where developers and tech professionals learn, share and collaborate, so that, together we connect the world’s digital innovators. Recognizing that developers and tech professionals sit at the hub of innovation in many different kinds of companies, we... offer solutions that drive knowledge sharing, foster
AnswerHub (www.answerhub.com) is committed to empowering software developers around the world. Our mission is focused on building the communities where developers and tech professionals learn, share and collaborate, so that, together we connect the world’s digital innovators. Recognizing that developers and tech professionals sit at the hub of innovation in many different kinds of companies, we... offer solutions that drive knowledge sharing, foster communities for collaboration, and facilitate learning and growth.
AnswerHub is actively seeking an experienced Customer Success Manager for our business unit that will ensure our customers’ success using AnswerHub to solve their business needs. Working closely with our software sales and product teams, you’ll be responsible for owning customer relationships, knowing our customer’s goals and creating and executing plans to help customers meet these goals, and understanding product best practices, features, and configurations. This position is a highly strategic role that is responsible for driving adoption of the AnswerHub software solution in our top tier enterprise customers and to assist Sales in identifying growth opportunities to expand AnswerHub’s footprint in these accounts, while demonstrating the value and benefits to enterprise customers.
You will need strong communications skills to drive and accelerate mutual success with our top tier enterprise customers, key partners and internal stakeholders in a cross-functional environment. You will be executing against and reporting on agreed Customer Success metrics and you will be constantly looking for ways to innovate and engage to accelerate enterprise customer adoption and drive ROI and solve our customers’ struggling moments with your assigned accounts. You will need to be adept at developing and sharing best practices with your Customer Success peers and AnswerHub colleagues as you will be part of a dynamic and collaborative team that is critical to AnswerHub’s vision and strategy moving forward.
What You’ll Do:
The Senior CSM is charged with driving adoption of the AnswerHub software solution in our top tier enterprise customers and to assist Sales in identifying growth opportunities to expand AnswerHub’s footprint in these accounts, while demonstrating the value and benefits to enterprise customers. This will require you to understand the customers’ most critical business goals and struggling moments. In addition, the Senior CSM will be tasked with documenting and sharing enterprise customer best practices with the global team as well as implementing these agreed best practices with their assigned top tier enterprise accounts. Finally, you will be expected to build cross functional relationships within various AnswerHub teams, including Engineering, Support, Sales and Product Management to more effectively support your top tier enterprise customers. Responsibilities include:
• Establish and manage key customer relationships, conduct gap analysis, report on usage & lead value realization discussions.
• Establish a common understanding with the customer for the ROI they are receiving from Devada as the agreed community strategy is executed.
• Develop a clear and concise understanding of the customer needs, strategies, operational maturity and business goals as well as those of the industry in which they function.
• Support retention, account management and ARR and PS growth goals in partnership with Sales teams
• Leverage knowledge of AnswerHub product capabilities to drive scale and efficiency internally and with customers to promote collective success
• Ensure proper delivery, onboarding and adoption of products and services, conduct ongoing compliance & health checks in the form of quarterly impact reviews.
• Demonstrate direct business impact by accelerating delivery against agreed customer objectives
• Own the complete customer lifecycle from onboarding to adoption, and expansion.
• Strive to continually drive “time to value” and improve overall experience for our customers.
• Execute complex, large-scale product implementations and related change management activities to Devada largest and most strategic clients.
• Identify opportunities for upselling and cross selling AnswerHub and professional services.
• Discover use cases, uncover business need and drive increased adoption.
• Collaborate internally with Sales & broader cross functional groups to drive continuous improvement & provide a superior customer experience.
• Leverage the acquired knowledge of the customer to ensure Devada enables the customer to achieve their Business Outcomes through onboarding, adoption, expansion and renewal.
• Lead campaigns, projects, and initiatives to insure successful implementation.
• Skilled in usage and implementation of tools and processes leveraged in the Customer Success role.
• Share experience and knowledge of the role with peers and colleagues to foster their growth and development to enhance the organizations ability to deliver value to our customers.
What We Look For:
• Value alignment- you must demonstrate your alignment with Devada’s core values, namely: Assuming positive intent, never stop learning, solving problems thoughtfully, working together and rolling with change;
• Relevant experience - 8 years of experience in an enterprise B2B account management or customer support/success role, with a min with a minimum of 3 years in a CSM role;
• Understanding and experience with customer lifecycle - Presales, Onboard, Support, Account Management, Service Management
• Building relationships - Navigate customer organizational structures to identify and build relationships with executives and key enterprise stakeholders
• Ability to manage projects - prioritize, multitask, and perform effectively in a highly dynamic work environment
• Facilitation and follow through - Effective at leading and facilitating executive meetings and workshops with enterprise customers
• Strong process - proficient at listening, documenting, recommending options and driving action-oriented meetings
• Process oriented - Strong knowledge of customer facing business processes (Sales, Marketing, Service, Support)
• Communication - Strong communication and interpersonal skills, with the ability to navigate conflict and foster honest dialog
• Tools - Working knowledge and experience with customer success tools – SFDC, Jira, Excel, PPT, etc
• Technical knowledge - Ability to quickly grasp and distinctly explain technological and business concepts
The successful candidate will have a material impact on how our top tier enterprise customers value their investment with AnswerHub and will be critical to helping leverage their investment in AnswerHub to achieve their business outcomes. You will need to demonstrate the ability to build and maintain strong relationships throughout your assigned accounts to help customers progress on their community building, collaboration and knowledge management initiatives. The successful candidate will be responsible for continuous improvement of enterprise oriented customer success processes, while identifying key adoption triggers and call to actions to drive ROI for customers. The candidate will work collaboratively across the business unit as well as effectively communicate with key stakeholders to drive results for AnswerHub.
Working for AnswerHub
At AnswerHub, “solutions” are in our DNA. Our SaaS solution is used by the world’s most innovative and technically savvy enterprises with the stated goal to enable their software development teams and external product community partners to capture, curate, and share their knowledge and expertise throughout their organization. We’re growing fast, and we are resolute to hire the absolute best people who will make a difference for our company and our customers each and every day. The AnswerHub culture encourages individual creativity, team collaboration where everyone strives towards excellence. We invite you to consider AnswerHub as your next career move to exhibit your passion, self-motivation, intelligence, and curiosity. and adaptability.
What You’ll Receive
• Competitive base salary
• Flexible Work Anywhere policy
U9I1M7yMuL Show more details...
AnswerHub is actively seeking an experienced Customer Success Manager for our business unit that will ensure our customers’ success using AnswerHub to solve their business needs. Working closely with our software sales and product teams, you’ll be responsible for owning customer relationships, knowing our customer’s goals and creating and executing plans to help customers meet these goals, and understanding product best practices, features, and configurations. This position is a highly strategic role that is responsible for driving adoption of the AnswerHub software solution in our top tier enterprise customers and to assist Sales in identifying growth opportunities to expand AnswerHub’s footprint in these accounts, while demonstrating the value and benefits to enterprise customers.
You will need strong communications skills to drive and accelerate mutual success with our top tier enterprise customers, key partners and internal stakeholders in a cross-functional environment. You will be executing against and reporting on agreed Customer Success metrics and you will be constantly looking for ways to innovate and engage to accelerate enterprise customer adoption and drive ROI and solve our customers’ struggling moments with your assigned accounts. You will need to be adept at developing and sharing best practices with your Customer Success peers and AnswerHub colleagues as you will be part of a dynamic and collaborative team that is critical to AnswerHub’s vision and strategy moving forward.
What You’ll Do:
The Senior CSM is charged with driving adoption of the AnswerHub software solution in our top tier enterprise customers and to assist Sales in identifying growth opportunities to expand AnswerHub’s footprint in these accounts, while demonstrating the value and benefits to enterprise customers. This will require you to understand the customers’ most critical business goals and struggling moments. In addition, the Senior CSM will be tasked with documenting and sharing enterprise customer best practices with the global team as well as implementing these agreed best practices with their assigned top tier enterprise accounts. Finally, you will be expected to build cross functional relationships within various AnswerHub teams, including Engineering, Support, Sales and Product Management to more effectively support your top tier enterprise customers. Responsibilities include:
• Establish and manage key customer relationships, conduct gap analysis, report on usage & lead value realization discussions.
• Establish a common understanding with the customer for the ROI they are receiving from Devada as the agreed community strategy is executed.
• Develop a clear and concise understanding of the customer needs, strategies, operational maturity and business goals as well as those of the industry in which they function.
• Support retention, account management and ARR and PS growth goals in partnership with Sales teams
• Leverage knowledge of AnswerHub product capabilities to drive scale and efficiency internally and with customers to promote collective success
• Ensure proper delivery, onboarding and adoption of products and services, conduct ongoing compliance & health checks in the form of quarterly impact reviews.
• Demonstrate direct business impact by accelerating delivery against agreed customer objectives
• Own the complete customer lifecycle from onboarding to adoption, and expansion.
• Strive to continually drive “time to value” and improve overall experience for our customers.
• Execute complex, large-scale product implementations and related change management activities to Devada largest and most strategic clients.
• Identify opportunities for upselling and cross selling AnswerHub and professional services.
• Discover use cases, uncover business need and drive increased adoption.
• Collaborate internally with Sales & broader cross functional groups to drive continuous improvement & provide a superior customer experience.
• Leverage the acquired knowledge of the customer to ensure Devada enables the customer to achieve their Business Outcomes through onboarding, adoption, expansion and renewal.
• Lead campaigns, projects, and initiatives to insure successful implementation.
• Skilled in usage and implementation of tools and processes leveraged in the Customer Success role.
• Share experience and knowledge of the role with peers and colleagues to foster their growth and development to enhance the organizations ability to deliver value to our customers.
What We Look For:
• Value alignment- you must demonstrate your alignment with Devada’s core values, namely: Assuming positive intent, never stop learning, solving problems thoughtfully, working together and rolling with change;
• Relevant experience - 8 years of experience in an enterprise B2B account management or customer support/success role, with a min with a minimum of 3 years in a CSM role;
• Understanding and experience with customer lifecycle - Presales, Onboard, Support, Account Management, Service Management
• Building relationships - Navigate customer organizational structures to identify and build relationships with executives and key enterprise stakeholders
• Ability to manage projects - prioritize, multitask, and perform effectively in a highly dynamic work environment
• Facilitation and follow through - Effective at leading and facilitating executive meetings and workshops with enterprise customers
• Strong process - proficient at listening, documenting, recommending options and driving action-oriented meetings
• Process oriented - Strong knowledge of customer facing business processes (Sales, Marketing, Service, Support)
• Communication - Strong communication and interpersonal skills, with the ability to navigate conflict and foster honest dialog
• Tools - Working knowledge and experience with customer success tools – SFDC, Jira, Excel, PPT, etc
• Technical knowledge - Ability to quickly grasp and distinctly explain technological and business concepts
The successful candidate will have a material impact on how our top tier enterprise customers value their investment with AnswerHub and will be critical to helping leverage their investment in AnswerHub to achieve their business outcomes. You will need to demonstrate the ability to build and maintain strong relationships throughout your assigned accounts to help customers progress on their community building, collaboration and knowledge management initiatives. The successful candidate will be responsible for continuous improvement of enterprise oriented customer success processes, while identifying key adoption triggers and call to actions to drive ROI for customers. The candidate will work collaboratively across the business unit as well as effectively communicate with key stakeholders to drive results for AnswerHub.
Working for AnswerHub
At AnswerHub, “solutions” are in our DNA. Our SaaS solution is used by the world’s most innovative and technically savvy enterprises with the stated goal to enable their software development teams and external product community partners to capture, curate, and share their knowledge and expertise throughout their organization. We’re growing fast, and we are resolute to hire the absolute best people who will make a difference for our company and our customers each and every day. The AnswerHub culture encourages individual creativity, team collaboration where everyone strives towards excellence. We invite you to consider AnswerHub as your next career move to exhibit your passion, self-motivation, intelligence, and curiosity. and adaptability.
What You’ll Receive
• Competitive base salary
• Flexible Work Anywhere policy
U9I1M7yMuL Show more details...
via Cary, NC - Geebo
posted_at: 2 days agoschedule_type: Full-timesalary: 20–28 an hour
DZone is looking for a Digital Media Associate to join our growing Software Marketing Team in Cary, NC. In this role, you'll focus on the design, implementation, and optimization of our website, templates, emails, banner ads, and landing pages. You'll work with our lead generation and customer marketing specialists to optimize lead conversion rates, drive engagement in emails and resources, and... deliver our marketing message visually and digitally.
What
DZone is looking for a Digital Media Associate to join our growing Software Marketing Team in Cary, NC. In this role, you'll focus on the design, implementation, and optimization of our website, templates, emails, banner ads, and landing pages. You'll work with our lead generation and customer marketing specialists to optimize lead conversion rates, drive engagement in emails and resources, and... deliver our marketing message visually and digitally.
What you will do as a Digital Media Associate?
Develop and implement front-end web code and design standards and write clean, semantic code.
Wireframe and mockup revamped or brand new site pages and present to marketing teammates and senior management.
Create campaign materials and digital assets like banner ads, ebooks, infographics, printed collateral, email and social images, etc.
Proactively optimize site pages to improve conversion rates and increase engagement.
Collaborate with marketing teammates, senior management, designers, and other project stakeholders.
Proactively scope and present new ideas to improve our website experience for prospects, leads, and customers.
Candidates for this job should have:
Demonstrated understanding of HTML & CSS principles and techniques, for both web and email
Highly proficient with Adobe Creative Suite software
Mindset to design mobile-first
Ability to analyze website and user data and translate into website improvements
Strong visual design skills and a demonstrated understanding of color, texture, typography and page layout
Strong communications skills and the ability to present ideas and designs effectively
Dedication to quality and attention to detail
Well-organized with the ability to work on multiple projects simultaneously
Ability to meet deadlines & work effectively in a fast-paced environment
A passion for or an interest in developer communities
Very strong candidates will also have:
Project management skills
Previous experience at a SaaS or technology company
Strong Excel skills or SQL knowledge
Knowledge of JavaScript a plus
Working for DZone
At DZone, developer is in our DNA. Our products and services are specifically focused on building and supporting great online communities for software developers. Our platform, AnswerHub, is used by the world's largest development organizations to give both internal developers and partners a place to share technical knowledge. Among the most successful examples of developer communities hosted on AnswerHub is our own property, DZone.com, which is home to one of the world's largest online communities for developers.
Hundreds of companies, including Pixar, LinkedIn, GE, Microsoft, Epic Games, Splunk, and eBay rely on DZone's products to create great community that drives customer engagement, collaborative improvement of their products, and increased productivity among their development teams. We believe that our most important measure of success is their love for our products.
DZone has been listed in the Inc. 5000's list of fastest growing private companies for 3 years running, and we are seeking great people to help us continue our rapid growth. We offer comprehensive benefits for employees and family which include your choice of several comprehensive medical, dental, vision, life, and disability plans, a flexible time off policy, and many opportunities to help you grow your career. We are headquartered in Cary, NC at the corner of High House and Cary Parkway with views of the Prestonwood golf course.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications Show more details...
What you will do as a Digital Media Associate?
Develop and implement front-end web code and design standards and write clean, semantic code.
Wireframe and mockup revamped or brand new site pages and present to marketing teammates and senior management.
Create campaign materials and digital assets like banner ads, ebooks, infographics, printed collateral, email and social images, etc.
Proactively optimize site pages to improve conversion rates and increase engagement.
Collaborate with marketing teammates, senior management, designers, and other project stakeholders.
Proactively scope and present new ideas to improve our website experience for prospects, leads, and customers.
Candidates for this job should have:
Demonstrated understanding of HTML & CSS principles and techniques, for both web and email
Highly proficient with Adobe Creative Suite software
Mindset to design mobile-first
Ability to analyze website and user data and translate into website improvements
Strong visual design skills and a demonstrated understanding of color, texture, typography and page layout
Strong communications skills and the ability to present ideas and designs effectively
Dedication to quality and attention to detail
Well-organized with the ability to work on multiple projects simultaneously
Ability to meet deadlines & work effectively in a fast-paced environment
A passion for or an interest in developer communities
Very strong candidates will also have:
Project management skills
Previous experience at a SaaS or technology company
Strong Excel skills or SQL knowledge
Knowledge of JavaScript a plus
Working for DZone
At DZone, developer is in our DNA. Our products and services are specifically focused on building and supporting great online communities for software developers. Our platform, AnswerHub, is used by the world's largest development organizations to give both internal developers and partners a place to share technical knowledge. Among the most successful examples of developer communities hosted on AnswerHub is our own property, DZone.com, which is home to one of the world's largest online communities for developers.
Hundreds of companies, including Pixar, LinkedIn, GE, Microsoft, Epic Games, Splunk, and eBay rely on DZone's products to create great community that drives customer engagement, collaborative improvement of their products, and increased productivity among their development teams. We believe that our most important measure of success is their love for our products.
DZone has been listed in the Inc. 5000's list of fastest growing private companies for 3 years running, and we are seeking great people to help us continue our rapid growth. We offer comprehensive benefits for employees and family which include your choice of several comprehensive medical, dental, vision, life, and disability plans, a flexible time off policy, and many opportunities to help you grow your career. We are headquartered in Cary, NC at the corner of High House and Cary Parkway with views of the Prestonwood golf course.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications Show more details...
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