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EDUCAUSE
Local Education
EDUCAUSE is a nonprofit association that helps higher education institutions achieve their goals through the use of technology. With a membership of over 2,000 organizations and individuals, EDUCAUSE provides networking opportunities, professional development, and resources to help institutions navigate the constantly changing landscape of technology in education. The website offers a wide range of resources and information, including articles, research, webinars, and events. Topics covered include cybersecurity, teaching and learning, IT leadership, and student success. EDUCAUSE also advocates on behalf of the higher education community to ensure that technology is used effectively and ethically.
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Popular Questions for EDUCAUSE
Newest job postings for EDUCAUSE
via EDUCAUSE Career Center
posted_at: 3 days agoschedule_type: Full-time
Description
This position is responsible for all functional and technical aspects of one or more modules of an ERP system used to support and maintain the college business practices, such as Student/Instruction, Human Resources/Payroll, Finance, Financial Aid, and related regulatory compliance reports and procedures. It is also responsible for creating, modifying and maintaining customizations... utilized by functional users on multiple campuses.
Description
This position is responsible for all functional and technical aspects of one or more modules of an ERP system used to support and maintain the college business practices, such as Student/Instruction, Human Resources/Payroll, Finance, Financial Aid, and related regulatory compliance reports and procedures. It is also responsible for creating, modifying and maintaining customizations... utilized by functional users on multiple campuses. This position is responsible for the successful transition and migration of data, interfaces and customizations to the District’s ERP system. To meet these requirements, this position performs advanced analysis, development, coding, testing and documentation of software applications on multiple platforms for academic and/or business purposes, following industry-standard systems development and project management best practices. This position is responsible for all of the functions associated with project management, project liaison, data modeling, and systems development, and for providing future architectural direction of complex, multi-faceted computer systems, applications, and external interfaces on multiple platforms for academic and/or business purposes. Incumbents in this position must frequently consult with staff and coordinate projects for design and modification of ERP modules and bolt-on applications. This position provides technical support, troubleshooting and problem resolution for staff on computer applications; develops and maintains interfaces to external systems; creates, maintains and modifies applications for an evolving business environment and in support of critical functions and operations.
Examples Of Functions and Tasks
REPRESENTATIVE DUTIES - The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.
• Serves as a leader for projects by coordinating and otherwise involving staff members from multiple organizational units; follows systems development life-cycle techniques, utilizes joint application development processes, employs project management techniques and is knowledgeable about specialized software packages and applications.
• Troubleshoots application errors; isolates problems from symptoms, determines alternatives and develops and implements solutions; works with user community to improve user instructions and training for greater understanding of application functionality.
• Defines the scope and objectives for applications, along with constraints and system requirements; analyzes and defines current organizational functions, processes, sources and uses of information, and other data to determine application needs and requirements.
• Analyzes user business processes and designs applications and solutions to optimize their use of systems; documents work and information flow using organization and data flow charts and other related materials; designs and produces application design specifications and documentation on inputs, outputs, and data structures.
• Designs inputs, including data entry screens, scanner forms and files; designs outputs, including reports, files, and display screens; designs, develops, and implements logical and physical database structures and corresponding internal relationships.
• Programs and modifies in-house and third party applications by creating and editing .css, HTML, JavaScript, groovy and related files to meet specifications provided by web designers.
• Designs, codes, tests, and maintains application software on ERP administrative systems, sub systems within networked platforms and integrated data management packages that supports the District’s business and instructional processes; consults with users on applications and data requirements.
• Coordinates and guides the work of project team member in converting or integrating applications among platforms; installs, integrates, tests, and tunes software according to test results.
• Coordinates and implements data conversions, integration, and transitions; develops user and system documentation; plans and conducts user training, including preparation of training materials.
• Provides technical support, problem resolution, and data research for end users; provides support and training for integrated data management applications.
• Participates in and facilitates planning and implementation of long range systems goals; researches and participates in the development of system requirements, and evaluation and selection of information systems.
• Establishes standard operating procedures (SOP) and provides inputs to and follows support level agreements (SLA).
• Conducts feasibility studies for proposed applications and prepares recommendations for customers; estimates value-added potential in enhanced service, productivity, and financial benefit.
• Maintains up-to-date knowledge of evolving computer technologies, including hardware, software, languages, problem solving techniques, and development tools; prepares periodic briefings on technologies that would have relevance to the District.
• Coordinates with vendors and users to integrate third party software into District systems and databases.
• Designs, codes, tests, and maintains data transformation services for transfer of data between the primary host system and database and auxiliary operating systems, databases, and third party applications.
• May train and provide work direction to assigned student workers and temporary help as assigned.
• Performs related duties as required.
QUALIFICATIONS - The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.
Knowledge of:
• ERP systems such as Ellucian Banner with Linux operating system.
• Programming languages used by the District such as PL/SQL, SQL*Plus, Oracle Forms, Java, css, JavaScript, MySQL, Perl, HTML, HTTP, APIs and Web Services
• Program development techniques, procedures, tools, documentation requirements, and System Development Life Cycles (SDLC).
• Complex principles and procedures of computer systems, including analysis and design.
• Relational database concepts, design techniques, and tools.
• Computer file methods, structured testing techniques, with object-oriented software development techniques and tools.
• Problem solving and analytical skills.
• Complex software applications, operating systems, hardware, telecommunications, and networking principles
• Interpersonal skills to facilitate small group processes, conduct training, provide technical support, and apply understandable lines of questioning when trying to understand department needs or problems.
Ability to:
• Analyze technical problems and to develop and apply appropriate solutions.
• Evaluate user interfaces for compliance with accessibility standards and principles.
• Identify resources necessary to provide any information and assistance required to complete tasks.
• Develop and implement project plans leading the successful, on-time completion of tasks.
• Conduct information interviews through individual conferences and group processes, and then translate user requirements into computer programs and systems.
• Coordinate systems development functions and steps and follow logical progressions for programming systems.
• Design, program, install, and maintain programs for original and purchased applications and systems, including databases.
• Design Database schemas and analyze relational database tables, triggers, and procedures
• Use entity relationship (ER) and data modeling tools to document designs.
• Provide training to online users in use of computer equipment and operating procedures and communicate technical and complex information to non-technical users.
• Read, understand and apply information from technical manuals and education code regulations.
• Adapt to changing technologies and learn functionality of new equipment and systems.
• Prioritize work in order to meet deadlines and schedules.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Operate a variety of computer terminals, printers, and peripheral equipment.
Minimum Qualifications
Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. Examples of ways to obtain the knowledge and abilities would be:
• Education/Training: Bachelors Degree or 4 years of college with major course work in computer science or a related field.
• Experience: Nine years of increasingly responsible analysis and programming experience. A Bachelor’s degree in computer science or related field may be substituted for four years of related experience.
• License or Certificate: Possession of a valid California driver’s license.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT - The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
• Environment: Work is performed primarily in a standard office setting.
• Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally walk, stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
• Vision: See in the normal visual range with or without correction.
• Hearing: Hear in the normal audio range with or without correction Show more details...
This position is responsible for all functional and technical aspects of one or more modules of an ERP system used to support and maintain the college business practices, such as Student/Instruction, Human Resources/Payroll, Finance, Financial Aid, and related regulatory compliance reports and procedures. It is also responsible for creating, modifying and maintaining customizations... utilized by functional users on multiple campuses. This position is responsible for the successful transition and migration of data, interfaces and customizations to the District’s ERP system. To meet these requirements, this position performs advanced analysis, development, coding, testing and documentation of software applications on multiple platforms for academic and/or business purposes, following industry-standard systems development and project management best practices. This position is responsible for all of the functions associated with project management, project liaison, data modeling, and systems development, and for providing future architectural direction of complex, multi-faceted computer systems, applications, and external interfaces on multiple platforms for academic and/or business purposes. Incumbents in this position must frequently consult with staff and coordinate projects for design and modification of ERP modules and bolt-on applications. This position provides technical support, troubleshooting and problem resolution for staff on computer applications; develops and maintains interfaces to external systems; creates, maintains and modifies applications for an evolving business environment and in support of critical functions and operations.
Examples Of Functions and Tasks
REPRESENTATIVE DUTIES - The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.
• Serves as a leader for projects by coordinating and otherwise involving staff members from multiple organizational units; follows systems development life-cycle techniques, utilizes joint application development processes, employs project management techniques and is knowledgeable about specialized software packages and applications.
• Troubleshoots application errors; isolates problems from symptoms, determines alternatives and develops and implements solutions; works with user community to improve user instructions and training for greater understanding of application functionality.
• Defines the scope and objectives for applications, along with constraints and system requirements; analyzes and defines current organizational functions, processes, sources and uses of information, and other data to determine application needs and requirements.
• Analyzes user business processes and designs applications and solutions to optimize their use of systems; documents work and information flow using organization and data flow charts and other related materials; designs and produces application design specifications and documentation on inputs, outputs, and data structures.
• Designs inputs, including data entry screens, scanner forms and files; designs outputs, including reports, files, and display screens; designs, develops, and implements logical and physical database structures and corresponding internal relationships.
• Programs and modifies in-house and third party applications by creating and editing .css, HTML, JavaScript, groovy and related files to meet specifications provided by web designers.
• Designs, codes, tests, and maintains application software on ERP administrative systems, sub systems within networked platforms and integrated data management packages that supports the District’s business and instructional processes; consults with users on applications and data requirements.
• Coordinates and guides the work of project team member in converting or integrating applications among platforms; installs, integrates, tests, and tunes software according to test results.
• Coordinates and implements data conversions, integration, and transitions; develops user and system documentation; plans and conducts user training, including preparation of training materials.
• Provides technical support, problem resolution, and data research for end users; provides support and training for integrated data management applications.
• Participates in and facilitates planning and implementation of long range systems goals; researches and participates in the development of system requirements, and evaluation and selection of information systems.
• Establishes standard operating procedures (SOP) and provides inputs to and follows support level agreements (SLA).
• Conducts feasibility studies for proposed applications and prepares recommendations for customers; estimates value-added potential in enhanced service, productivity, and financial benefit.
• Maintains up-to-date knowledge of evolving computer technologies, including hardware, software, languages, problem solving techniques, and development tools; prepares periodic briefings on technologies that would have relevance to the District.
• Coordinates with vendors and users to integrate third party software into District systems and databases.
• Designs, codes, tests, and maintains data transformation services for transfer of data between the primary host system and database and auxiliary operating systems, databases, and third party applications.
• May train and provide work direction to assigned student workers and temporary help as assigned.
• Performs related duties as required.
QUALIFICATIONS - The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.
Knowledge of:
• ERP systems such as Ellucian Banner with Linux operating system.
• Programming languages used by the District such as PL/SQL, SQL*Plus, Oracle Forms, Java, css, JavaScript, MySQL, Perl, HTML, HTTP, APIs and Web Services
• Program development techniques, procedures, tools, documentation requirements, and System Development Life Cycles (SDLC).
• Complex principles and procedures of computer systems, including analysis and design.
• Relational database concepts, design techniques, and tools.
• Computer file methods, structured testing techniques, with object-oriented software development techniques and tools.
• Problem solving and analytical skills.
• Complex software applications, operating systems, hardware, telecommunications, and networking principles
• Interpersonal skills to facilitate small group processes, conduct training, provide technical support, and apply understandable lines of questioning when trying to understand department needs or problems.
Ability to:
• Analyze technical problems and to develop and apply appropriate solutions.
• Evaluate user interfaces for compliance with accessibility standards and principles.
• Identify resources necessary to provide any information and assistance required to complete tasks.
• Develop and implement project plans leading the successful, on-time completion of tasks.
• Conduct information interviews through individual conferences and group processes, and then translate user requirements into computer programs and systems.
• Coordinate systems development functions and steps and follow logical progressions for programming systems.
• Design, program, install, and maintain programs for original and purchased applications and systems, including databases.
• Design Database schemas and analyze relational database tables, triggers, and procedures
• Use entity relationship (ER) and data modeling tools to document designs.
• Provide training to online users in use of computer equipment and operating procedures and communicate technical and complex information to non-technical users.
• Read, understand and apply information from technical manuals and education code regulations.
• Adapt to changing technologies and learn functionality of new equipment and systems.
• Prioritize work in order to meet deadlines and schedules.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Operate a variety of computer terminals, printers, and peripheral equipment.
Minimum Qualifications
Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. Examples of ways to obtain the knowledge and abilities would be:
• Education/Training: Bachelors Degree or 4 years of college with major course work in computer science or a related field.
• Experience: Nine years of increasingly responsible analysis and programming experience. A Bachelor’s degree in computer science or related field may be substituted for four years of related experience.
• License or Certificate: Possession of a valid California driver’s license.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT - The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
• Environment: Work is performed primarily in a standard office setting.
• Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally walk, stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
• Vision: See in the normal visual range with or without correction.
• Hearing: Hear in the normal audio range with or without correction Show more details...
via Glassdoor
posted_at: 4 days agoschedule_type: Full-timesalary: 130K–155K a yearwork_from_home: 1
THIS POSITION IS REMOTE: Candidates are required to be located in the United States
Please apply by March 28, 2023...
Position Summary:
The Director of IT Operations and Cybersecurity is responsible for IT Infrastructure, architecture, cybersecurity operations, and service desk operations at EDUCAUSE. The Director consults with colleagues across the association to ensure that technology products and services are purchased, configured, secured,
THIS POSITION IS REMOTE: Candidates are required to be located in the United States
Please apply by March 28, 2023...
Position Summary:
The Director of IT Operations and Cybersecurity is responsible for IT Infrastructure, architecture, cybersecurity operations, and service desk operations at EDUCAUSE. The Director consults with colleagues across the association to ensure that technology products and services are purchased, configured, secured, and supported in service of EDUCAUSE member and employee success. The Director of IT Operations and Cybersecurity vets proposed technology projects to ensure secure and efficient integration into existing EDUCAUSE-managed services and infrastructures.
Duties and Responsibilities:
Infrastructure and Architecture
• Provide leadership and direction in multiple technology domains and project initiatives, including oversight and roadmap development for EDUCAUSE’s Azure architecture.
• Responsible for the overall operation of IT infrastructure, including but not limited to cloud infrastructure, firewalls, endpoint management, storage, file sharing, Google Suite, O365, SaaS phone service, enterprise messaging, and video conferencing.
• Responsible for ensuring that the cloud infrastructure and applications are secure, adhering to relevant industry standards.
• Responsible for developing and maintaining the association’s IT disaster recovery (DR) and business continuity (BCP) plans.
• Researches, recommends, and implements system infrastructure changes, enhancements, and maintenance within budget constraints and planning for future requirements.
• Provides expertise to the department’s efforts in IT operational and capital budget planning.
Cybersecurity Operations
• In collaboration with the CIO, establishes security standards for EDUCAUSE-managed systems as well as security standards for SaaS vendors.
• Manages and oversees security monitoring systems in areas including, but not limited to:
• Endpoint patch management
• Server patch management
• Server and network device configuration management
• Endpoint security scanning
• Server security scanning
• Anti-malware scanning
• Firewall configuration
• Conversion of all SaaS tools to use Azure AD single sign-on service
• Manages and oversees configuration of Multi-Factor Authentication.
• Manages and oversees security awareness program for association employees including anti-phishing, home network security, and other areas as needed.
• Performs due diligence reviews of potential vendors to evaluate vendor risk
• Works with the CIO to develop a security strategy and roadmap, including standards compliance.
Service Desk & Support
• Applies ITSM service management practices to ensure a consistent, high quality level of support and engagement from all Service Desk employees.
• Works to develop KPIs, capture metrics, and review data regularly to ensure quality customer service and appropriate staffing levels.
• Responsible for Service Desk operations and staffing.
• Sets and enforces standards for SLAs.
• Engages with the department to recommend, implement, and deliver operational efficiencies to realize cost savings.
IT Service Management
• Serves as IT Change Manager for the association, oversees the Change Advisory Board (CAB)
• Applies ITIL-based processes and procedures to service operations
• Champions the use of ITIL-based processes within the department including but not limited to: Change, Incident, Request and Knowledge Management, as well as an enterprise IT service catalog.
Project Management
• Serves as project manager, as needed, for IT projects that require significant infrastructure investments.
• Manages IT Operations staff assigning projects, monitoring progress, resolving problems, conducting performance reviews, and setting goals.
• Works collaboratively with IT vendors and/or contractors that EDUCAUSE conducts business with on projects.
Budget Management and Sustainability
• Participates in the annual budget process, working with the CIO and the IT management team to build annual budgets for the department.
• Owns budget development and management for cloud infrastructure, productivity and collaboration services, security, and service desk services.
• Effectively and proactively manages resources, both people and dollars, for the maximum benefit of the association, working within the board-approved budget parameters.
• Works collaboratively with the CIO to ensure that projects are within budget, and continually monitor expenditures and to realize cost-savings where possible.
EDUCAUSE Service and Support
• Stays informed on current and developing trends in areas of responsibility to assure that the office is up-to-date by current professional standards.
• Represents EDUCAUSE in a professional manner at all times; engages with co-workers, volunteers, and members in a civil, caring, respectful way.
• Supports the professional development of others in their work to advance the mission and vision of EDUCAUSE.
• Supports employees in a manner that facilitates their growth, engagement, and enhances their EDUCAUSE experience.
• As a frontline user of EDUCAUSE systems and data services, complies with data quality standards; adheres to data governance policies, procedures, and processes for ensuring data integrity. May act as the application or data collection lead for the department or business function.
• As a member of the IT leadership team contributes to IT strategic, tactical, and operational planning efforts.
• Responsibilities sometimes require working evenings and weekends; sometimes with little advance notice.
• Performs other duties as assigned.
Diversity, Equity, and Inclusion
EDUCAUSE recognizes that the unique backgrounds, talents, skills, and contributions of every individual improve and enhance the quality of the organization. Creating an environment of inclusion is each employee's responsibility. This includes, but is not limited to:
• Treat everyone with dignity, respect, and fairness
• Share insights and input as work contributor
• Listen to and acknowledge others’ contributions
• Contribute to an open and inclusive environment across demographic categories and physical locations
• Know and understand your social style and seek to improve your versatility by understanding the strengths perspectives, work styles, and motivations of co-workers
• Meet others at their point of need and help support organizational achievement
• As a supervisor, ensure everyone’s input is heard and considered.
Required Qualifications:
Education and Experience
• Five years’ experience in an IT management role, with oversight of one or more of the following areas: Service Desk, Infrastructure/Architecture, Security
• Two or more years of substantial cybersecurity operations experience
• Two or more years of cloud infrastructure experience
• Current security credentials such as CISM or CISSP
• Budgeting experience
• Change management experience
Knowledge, Skills, and Abilities
• Demonstrated communication skills, both written and oral with technical and non-technical staff, at all levels of management.
• Possess a comprehensive understanding of complex organizational relationships and an ability to demonstrate influence within such an environment.
• No regular travel required but must be flexible with respect to working hours to meet the needs of the association, including periodic on-call, with some evening/weekend time required. Some occasional travel can be expected for this role for professional development and organizational need.
Preferred Qualifications:
Education and Experience
• Bachelor degree, in a technical major, such as engineering or computer science preferred; equivalent experience and training also considered
• Five years’ experience in an IT management role, with oversight of some or all of the following areas: Service Desk, Infrastructure/Architecture, Security
• Three or more years of Microsoft Azure experience
• Two or more years of experience leading cybersecurity operations
• Credentials or course work in multiple domains such as CISM, CISSP; ITIL certifications; Azure certifications; change management certifications
Knowledge, Skills, and Abilities
• Change management experience
• Experience in a higher education or higher education-adjacent employment situation
Job Conditions:
• EDUCAUSE is a fast-paced organization with an ambitious agenda and a staff that is committed to the mission. This job may experience high work demands under tight timelines.
• The anticipated salary range for this position is $130,000-$155,000 earned annually. The pay range provided is EDUCAUSE’s reasonable estimate of the base compensation for this position. The actual salary will be based on non-discriminatory factors such as depth and extent of relevant experience, education, training/certifications for preferred skills, and abilities. We ask for minimum salary requirements in our application to ensure we can meet candidate salary expectations; we do not base salaries on a candidate’s current compensation.
• EDUCAUSE’s compensation package also includes medical and dental insurance, employer-paid life and disability insurance, three weeks paid vacation annually to start plus six days of personal time, paid holidays, professional development opportunities, and a retirement plan with generous employer matching Show more details...
Please apply by March 28, 2023...
Position Summary:
The Director of IT Operations and Cybersecurity is responsible for IT Infrastructure, architecture, cybersecurity operations, and service desk operations at EDUCAUSE. The Director consults with colleagues across the association to ensure that technology products and services are purchased, configured, secured, and supported in service of EDUCAUSE member and employee success. The Director of IT Operations and Cybersecurity vets proposed technology projects to ensure secure and efficient integration into existing EDUCAUSE-managed services and infrastructures.
Duties and Responsibilities:
Infrastructure and Architecture
• Provide leadership and direction in multiple technology domains and project initiatives, including oversight and roadmap development for EDUCAUSE’s Azure architecture.
• Responsible for the overall operation of IT infrastructure, including but not limited to cloud infrastructure, firewalls, endpoint management, storage, file sharing, Google Suite, O365, SaaS phone service, enterprise messaging, and video conferencing.
• Responsible for ensuring that the cloud infrastructure and applications are secure, adhering to relevant industry standards.
• Responsible for developing and maintaining the association’s IT disaster recovery (DR) and business continuity (BCP) plans.
• Researches, recommends, and implements system infrastructure changes, enhancements, and maintenance within budget constraints and planning for future requirements.
• Provides expertise to the department’s efforts in IT operational and capital budget planning.
Cybersecurity Operations
• In collaboration with the CIO, establishes security standards for EDUCAUSE-managed systems as well as security standards for SaaS vendors.
• Manages and oversees security monitoring systems in areas including, but not limited to:
• Endpoint patch management
• Server patch management
• Server and network device configuration management
• Endpoint security scanning
• Server security scanning
• Anti-malware scanning
• Firewall configuration
• Conversion of all SaaS tools to use Azure AD single sign-on service
• Manages and oversees configuration of Multi-Factor Authentication.
• Manages and oversees security awareness program for association employees including anti-phishing, home network security, and other areas as needed.
• Performs due diligence reviews of potential vendors to evaluate vendor risk
• Works with the CIO to develop a security strategy and roadmap, including standards compliance.
Service Desk & Support
• Applies ITSM service management practices to ensure a consistent, high quality level of support and engagement from all Service Desk employees.
• Works to develop KPIs, capture metrics, and review data regularly to ensure quality customer service and appropriate staffing levels.
• Responsible for Service Desk operations and staffing.
• Sets and enforces standards for SLAs.
• Engages with the department to recommend, implement, and deliver operational efficiencies to realize cost savings.
IT Service Management
• Serves as IT Change Manager for the association, oversees the Change Advisory Board (CAB)
• Applies ITIL-based processes and procedures to service operations
• Champions the use of ITIL-based processes within the department including but not limited to: Change, Incident, Request and Knowledge Management, as well as an enterprise IT service catalog.
Project Management
• Serves as project manager, as needed, for IT projects that require significant infrastructure investments.
• Manages IT Operations staff assigning projects, monitoring progress, resolving problems, conducting performance reviews, and setting goals.
• Works collaboratively with IT vendors and/or contractors that EDUCAUSE conducts business with on projects.
Budget Management and Sustainability
• Participates in the annual budget process, working with the CIO and the IT management team to build annual budgets for the department.
• Owns budget development and management for cloud infrastructure, productivity and collaboration services, security, and service desk services.
• Effectively and proactively manages resources, both people and dollars, for the maximum benefit of the association, working within the board-approved budget parameters.
• Works collaboratively with the CIO to ensure that projects are within budget, and continually monitor expenditures and to realize cost-savings where possible.
EDUCAUSE Service and Support
• Stays informed on current and developing trends in areas of responsibility to assure that the office is up-to-date by current professional standards.
• Represents EDUCAUSE in a professional manner at all times; engages with co-workers, volunteers, and members in a civil, caring, respectful way.
• Supports the professional development of others in their work to advance the mission and vision of EDUCAUSE.
• Supports employees in a manner that facilitates their growth, engagement, and enhances their EDUCAUSE experience.
• As a frontline user of EDUCAUSE systems and data services, complies with data quality standards; adheres to data governance policies, procedures, and processes for ensuring data integrity. May act as the application or data collection lead for the department or business function.
• As a member of the IT leadership team contributes to IT strategic, tactical, and operational planning efforts.
• Responsibilities sometimes require working evenings and weekends; sometimes with little advance notice.
• Performs other duties as assigned.
Diversity, Equity, and Inclusion
EDUCAUSE recognizes that the unique backgrounds, talents, skills, and contributions of every individual improve and enhance the quality of the organization. Creating an environment of inclusion is each employee's responsibility. This includes, but is not limited to:
• Treat everyone with dignity, respect, and fairness
• Share insights and input as work contributor
• Listen to and acknowledge others’ contributions
• Contribute to an open and inclusive environment across demographic categories and physical locations
• Know and understand your social style and seek to improve your versatility by understanding the strengths perspectives, work styles, and motivations of co-workers
• Meet others at their point of need and help support organizational achievement
• As a supervisor, ensure everyone’s input is heard and considered.
Required Qualifications:
Education and Experience
• Five years’ experience in an IT management role, with oversight of one or more of the following areas: Service Desk, Infrastructure/Architecture, Security
• Two or more years of substantial cybersecurity operations experience
• Two or more years of cloud infrastructure experience
• Current security credentials such as CISM or CISSP
• Budgeting experience
• Change management experience
Knowledge, Skills, and Abilities
• Demonstrated communication skills, both written and oral with technical and non-technical staff, at all levels of management.
• Possess a comprehensive understanding of complex organizational relationships and an ability to demonstrate influence within such an environment.
• No regular travel required but must be flexible with respect to working hours to meet the needs of the association, including periodic on-call, with some evening/weekend time required. Some occasional travel can be expected for this role for professional development and organizational need.
Preferred Qualifications:
Education and Experience
• Bachelor degree, in a technical major, such as engineering or computer science preferred; equivalent experience and training also considered
• Five years’ experience in an IT management role, with oversight of some or all of the following areas: Service Desk, Infrastructure/Architecture, Security
• Three or more years of Microsoft Azure experience
• Two or more years of experience leading cybersecurity operations
• Credentials or course work in multiple domains such as CISM, CISSP; ITIL certifications; Azure certifications; change management certifications
Knowledge, Skills, and Abilities
• Change management experience
• Experience in a higher education or higher education-adjacent employment situation
Job Conditions:
• EDUCAUSE is a fast-paced organization with an ambitious agenda and a staff that is committed to the mission. This job may experience high work demands under tight timelines.
• The anticipated salary range for this position is $130,000-$155,000 earned annually. The pay range provided is EDUCAUSE’s reasonable estimate of the base compensation for this position. The actual salary will be based on non-discriminatory factors such as depth and extent of relevant experience, education, training/certifications for preferred skills, and abilities. We ask for minimum salary requirements in our application to ensure we can meet candidate salary expectations; we do not base salaries on a candidate’s current compensation.
• EDUCAUSE’s compensation package also includes medical and dental insurance, employer-paid life and disability insurance, three weeks paid vacation annually to start plus six days of personal time, paid holidays, professional development opportunities, and a retirement plan with generous employer matching Show more details...
via Indeed
schedule_type: Full-timework_from_home: 1
The Opportunity: Partner Relationship Manager, CourseGateway
• Location: Remote within the United States
...
Reports to: Director, CourseGateway Program
The Partner Relationship Manager will share a passion for the EDUCAUSE mission to support information technology in higher education, have experience managing business partner and supplier outreach and relations, outstanding interpersonal skills, an ability to thrive in a fast-paced, high-energy,
The Opportunity: Partner Relationship Manager, CourseGateway
• Location: Remote within the United States
...
Reports to: Director, CourseGateway Program
The Partner Relationship Manager will share a passion for the EDUCAUSE mission to support information technology in higher education, have experience managing business partner and supplier outreach and relations, outstanding interpersonal skills, an ability to thrive in a fast-paced, high-energy, and remote environment, excellent organizational skills, and attention to detail. The Partner Relationship Manager will oversee outreach to the courseware and instructional tools supplier community and key stakeholders at EDUCAUSE, the Every Learner Everywhere network, stakeholders at key institutions, and elsewhere. CourseGateway is an initiative funded by the Bill & Melinda Gates Foundation (BMGF) and this grant-funded web application enables faculty and stakeholders at higher education institutions to discover and select courseware solutions for introductory college-level courses designed to improve learning outcomes for Black, Latinx, Indigenous students, and poverty-affected students.
The Partner Relationship Manager will oversee product advisory board governance and stakeholder relationships to ensure the long-term viability and influence of CourseGateway with related initiatives both within and outside of EDUCAUSE. In this role, the Partner Relationship Manager will contribute fully to collaborating with stakeholders to establish sustainable relationships that ensure the platform will be broadly recognized as a leading independent source for awareness, discovery, and selection of high-quality, equity-oriented postsecondary courseware and related services and resources.
The Partner Relationship Manager will report to and work in coordination with the Director of CourseGateway.
Essential Duties and Responsibilities:
Courseware Supplier Engagement
• Manages outreach to the courseware and instructional tools supplier community.
• Works with suppliers to ensure alignment with the needs of the higher education community, particularly those serving priority populations.
• Explores and cultivates relationships with courseware suppliers.
• Identifies new product suppliers that offer gateway courseware.
• Works closely with the EDUCAUSE Director of Corporate Engagement to ensure CourseGateway supplier relationships are managed within the context of EDUCAUSE Corporate strategy.
Faculty, Institutional, and Partner Engagement
• Engages and coordinates with Every Learner Everywhere and intermediaries in the Foundation’s postsecondary success strategy.
• Maintains responsibility for demand generation and management, program feedback, and communication of program milestones.
• Creates and executes a community engagement strategy.
• Collaborates with the Marketing Manager to establish connections and foster community awareness across the Higher Education landscape.
• Explores and cultivates community partnerships.
Program and Governance Management
• Convenes the Product Advisory Board, including onboarding and ongoing communication.
• Understands the product space and identifies market changes.
• Develops, plans, and manages ongoing engagement of program partners, consultants, and thought leaders during the planning and implementation phases of projects and initiatives.
• Leads all product-level and content-level evaluation strategy and activities.
• Scopes and facilitates revisions to the product-level evaluation rubric and processes.
• Develops and builds out courseware-content-level evaluation framework, rubric and processes.
• Works closely with the CourseGateway Product Manager to manage up-to-date evaluation data from the Product Advisory Board and product suppliers.
• Operationalizes implementation guidance, building and carrying out this part of the CourseGateway.org roadmap while focusing on product recommendations, case studies, and discussion boards.
Diversity, Equity, and Inclusion
EDUCAUSE recognizes that the unique backgrounds, talents, skills, and contributions of every individual improve and enhance the quality of the organization. Creating an environment of inclusion is each employee's responsibility.
This includes, but is not limited to:
• Treat everyone with dignity, respect, and fairness
• Share insights and input as work contributor
• Listen to and acknowledge others' contributions
• Contribute to an open and inclusive environment across demographic categories and physical locations
• Know and understand your social style and seek to improve your versatility by understanding the strengths perspectives, work styles, and motivations of co-workers
• Meet others at their point of need and help support organizational achievement
Qualifications:
Education and Experience
• A bachelor’s degree required. Master’s degree preferred.
• At least five years of professional experience in high volume partner relationship management, supplier relations, business development, service owner, or business analyst or a similar role managing partner relationships.
• Minimum of three years of work experience in higher education preferred.
• Experience working with higher education faculty preferred.
Knowledge, Skills, and Abilities
• Demonstrated ability to establish, prioritize, and communicate business requirements.
• Experience with continual improvement methodology, product management, and agile project management
• Ability to apply critical thinking and problem solving skills
• Ability to work independently and seek assistance when support is needed
• Knowledge of project and program management
• Ability to sustain collaborative relationships, forge partnerships, and build consensus within a diverse community of practice.
• Ability to communicate effectively, tactfully and proactively, in both oral and written form, with a variety of groups including technical, professional, and executive audiences.
• Demonstrated initiative with the ability to manage multiple short-range and long-term projects simultaneously and meet all deadlines.
• Ability to work well independently and to know when to include others.
• Ability to handle both broad and detail-oriented work, achieving tangible results.
• Understanding of the postsecondary education sector, preferred
• Commitment to CourseGateway's mission of maximizing student learning via and increasing course completion rates for target populations via the spread of high-quality courseware products
The salary range for this grant-funded position is $65,000 - $78,000 earned annually. The pay range provided is EDUCAUSE’s reasonable estimate of the base compensation for this position. The actual salary will be based on non-discriminatory factors such as depth and extent of relevant experience, education, training/certifications for preferred skills, and abilities. We ask for minimum salary requirements in our application to ensure we can meet candidate salary expectations; we do not base salaries on a candidate’s current compensation.
Our compensation package also includes medical and dental insurance, employer-paid life and disability insurance, 3 weeks paid vacation annually to start plus 6 days of personal time, paid holidays, professional development opportunities, and a retirement plan with generous employer matching.
We recognize that the diverse backgrounds, talents, skills, and contributions of every individual improve and enhance the quality of the organization. Therefore, we are committed to building a culture that attracts and sustains a diverse mix of people who are passionate about the work they do. We work to recruit, develop, and retain talented staff from a broad and diverse candidate pool.
About EDUCAUSE:
EDUCAUSE is a higher education technology association and the largest community of IT leaders and professionals committed to advancing higher education. We support those who lead, manage, deploy, and use information technology, helping them to anticipate and adapt to change, and advancing strategic IT decision making at every level within higher education. We bring together technology professionals and leaders across campus and the industry to solve today’s challenges.
EDUCAUSE is committed to “uncommon thinking for the common good.” Being part of EDUCAUSE means being part of a community that accomplishes more together than they ever could on their own.
Get to Know EDUCAUSE - this video was filmed in 2018 at our former office in Louisville, Colorado before we became a 100% virtual organization.
EDUCAUSE requires a background check for all potential employees.
An Equal Opportunity Employer:
We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors Show more details...
• Location: Remote within the United States
...
Reports to: Director, CourseGateway Program
The Partner Relationship Manager will share a passion for the EDUCAUSE mission to support information technology in higher education, have experience managing business partner and supplier outreach and relations, outstanding interpersonal skills, an ability to thrive in a fast-paced, high-energy, and remote environment, excellent organizational skills, and attention to detail. The Partner Relationship Manager will oversee outreach to the courseware and instructional tools supplier community and key stakeholders at EDUCAUSE, the Every Learner Everywhere network, stakeholders at key institutions, and elsewhere. CourseGateway is an initiative funded by the Bill & Melinda Gates Foundation (BMGF) and this grant-funded web application enables faculty and stakeholders at higher education institutions to discover and select courseware solutions for introductory college-level courses designed to improve learning outcomes for Black, Latinx, Indigenous students, and poverty-affected students.
The Partner Relationship Manager will oversee product advisory board governance and stakeholder relationships to ensure the long-term viability and influence of CourseGateway with related initiatives both within and outside of EDUCAUSE. In this role, the Partner Relationship Manager will contribute fully to collaborating with stakeholders to establish sustainable relationships that ensure the platform will be broadly recognized as a leading independent source for awareness, discovery, and selection of high-quality, equity-oriented postsecondary courseware and related services and resources.
The Partner Relationship Manager will report to and work in coordination with the Director of CourseGateway.
Essential Duties and Responsibilities:
Courseware Supplier Engagement
• Manages outreach to the courseware and instructional tools supplier community.
• Works with suppliers to ensure alignment with the needs of the higher education community, particularly those serving priority populations.
• Explores and cultivates relationships with courseware suppliers.
• Identifies new product suppliers that offer gateway courseware.
• Works closely with the EDUCAUSE Director of Corporate Engagement to ensure CourseGateway supplier relationships are managed within the context of EDUCAUSE Corporate strategy.
Faculty, Institutional, and Partner Engagement
• Engages and coordinates with Every Learner Everywhere and intermediaries in the Foundation’s postsecondary success strategy.
• Maintains responsibility for demand generation and management, program feedback, and communication of program milestones.
• Creates and executes a community engagement strategy.
• Collaborates with the Marketing Manager to establish connections and foster community awareness across the Higher Education landscape.
• Explores and cultivates community partnerships.
Program and Governance Management
• Convenes the Product Advisory Board, including onboarding and ongoing communication.
• Understands the product space and identifies market changes.
• Develops, plans, and manages ongoing engagement of program partners, consultants, and thought leaders during the planning and implementation phases of projects and initiatives.
• Leads all product-level and content-level evaluation strategy and activities.
• Scopes and facilitates revisions to the product-level evaluation rubric and processes.
• Develops and builds out courseware-content-level evaluation framework, rubric and processes.
• Works closely with the CourseGateway Product Manager to manage up-to-date evaluation data from the Product Advisory Board and product suppliers.
• Operationalizes implementation guidance, building and carrying out this part of the CourseGateway.org roadmap while focusing on product recommendations, case studies, and discussion boards.
Diversity, Equity, and Inclusion
EDUCAUSE recognizes that the unique backgrounds, talents, skills, and contributions of every individual improve and enhance the quality of the organization. Creating an environment of inclusion is each employee's responsibility.
This includes, but is not limited to:
• Treat everyone with dignity, respect, and fairness
• Share insights and input as work contributor
• Listen to and acknowledge others' contributions
• Contribute to an open and inclusive environment across demographic categories and physical locations
• Know and understand your social style and seek to improve your versatility by understanding the strengths perspectives, work styles, and motivations of co-workers
• Meet others at their point of need and help support organizational achievement
Qualifications:
Education and Experience
• A bachelor’s degree required. Master’s degree preferred.
• At least five years of professional experience in high volume partner relationship management, supplier relations, business development, service owner, or business analyst or a similar role managing partner relationships.
• Minimum of three years of work experience in higher education preferred.
• Experience working with higher education faculty preferred.
Knowledge, Skills, and Abilities
• Demonstrated ability to establish, prioritize, and communicate business requirements.
• Experience with continual improvement methodology, product management, and agile project management
• Ability to apply critical thinking and problem solving skills
• Ability to work independently and seek assistance when support is needed
• Knowledge of project and program management
• Ability to sustain collaborative relationships, forge partnerships, and build consensus within a diverse community of practice.
• Ability to communicate effectively, tactfully and proactively, in both oral and written form, with a variety of groups including technical, professional, and executive audiences.
• Demonstrated initiative with the ability to manage multiple short-range and long-term projects simultaneously and meet all deadlines.
• Ability to work well independently and to know when to include others.
• Ability to handle both broad and detail-oriented work, achieving tangible results.
• Understanding of the postsecondary education sector, preferred
• Commitment to CourseGateway's mission of maximizing student learning via and increasing course completion rates for target populations via the spread of high-quality courseware products
The salary range for this grant-funded position is $65,000 - $78,000 earned annually. The pay range provided is EDUCAUSE’s reasonable estimate of the base compensation for this position. The actual salary will be based on non-discriminatory factors such as depth and extent of relevant experience, education, training/certifications for preferred skills, and abilities. We ask for minimum salary requirements in our application to ensure we can meet candidate salary expectations; we do not base salaries on a candidate’s current compensation.
Our compensation package also includes medical and dental insurance, employer-paid life and disability insurance, 3 weeks paid vacation annually to start plus 6 days of personal time, paid holidays, professional development opportunities, and a retirement plan with generous employer matching.
We recognize that the diverse backgrounds, talents, skills, and contributions of every individual improve and enhance the quality of the organization. Therefore, we are committed to building a culture that attracts and sustains a diverse mix of people who are passionate about the work they do. We work to recruit, develop, and retain talented staff from a broad and diverse candidate pool.
About EDUCAUSE:
EDUCAUSE is a higher education technology association and the largest community of IT leaders and professionals committed to advancing higher education. We support those who lead, manage, deploy, and use information technology, helping them to anticipate and adapt to change, and advancing strategic IT decision making at every level within higher education. We bring together technology professionals and leaders across campus and the industry to solve today’s challenges.
EDUCAUSE is committed to “uncommon thinking for the common good.” Being part of EDUCAUSE means being part of a community that accomplishes more together than they ever could on their own.
Get to Know EDUCAUSE - this video was filmed in 2018 at our former office in Louisville, Colorado before we became a 100% virtual organization.
EDUCAUSE requires a background check for all potential employees.
An Equal Opportunity Employer:
We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors Show more details...
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