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Most recent job postings at ESET
via LinkedIn
posted_at: 3 days agoschedule_type: Full-time
The Inside Partner Account Manager is the primary point of contact between ESET and end customers, either through Distribution for Partner Channels.
Job Purpose...
A successful Inside Partner Account Manager (IPAM) will be skilled in lead qualification, pipeline development, renewal sales management, as well as account management. This is a quota-driven sales position that involves outbound calling, prospecting, qualifying inbound leads, cross-selling
The Inside Partner Account Manager is the primary point of contact between ESET and end customers, either through Distribution for Partner Channels.
Job Purpose...
A successful Inside Partner Account Manager (IPAM) will be skilled in lead qualification, pipeline development, renewal sales management, as well as account management. This is a quota-driven sales position that involves outbound calling, prospecting, qualifying inbound leads, cross-selling and up-selling. This position will work closely with other Business Units within the assigned geographic territory to help close business.
What you'll do:
• Provide a positive customer experience for ESET Channel Partners and end users while maintaining company goals and directives.
• Prospect and develop additional business opportunities from existing customer base.
• Interface with end users Channel Partners via telephone and email to provide sales support.
• Effectively communicate the benefits and value of ESET's Cybersecurity solutions to both new and existing end user/Channel Partner customers.
• Complete all new leads and renewal opportunities as assigned.
• Maintain an accurate pipeline of business within assigned territory.
• Process POs for new & renewal business from our resellers.
• Create sales quotes for resellers and end user clients.
• Respond to voice mails per company policy.
• Keep accurate notes in CRM of all relevant activities
• Provide back up support to the Partner Account Manager
• Maintaining accurate end-user information for each reseller sale
What you'll have:
• 1-2 years of professional sales experience.
• Strong telephone and business communication skills.
• Strong consultative selling, time management and organization skills.
• Ability to use expert judgment in recommending the ideal product solution based upon a prospect's security needs and existing or future network architecture.
Who is ESET?
We are a global digital security company, protecting millions of customers and thousands of companies worldwide. We believe in a positive digital future. This is reflected in how we do business and our commitment to managing our company in socially responsible and environmentally sustainable ways.
What we offer:
• 401(k) matching
• Dental Insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Volunteer Time off opportunities
• Tuition reimbursement
• Vision insurance
• Remote and Hybrid Working environments
Salary Range
Compensation depending on experience will range from
$48,000-68,000K Total cash yearly Show more details...
Job Purpose...
A successful Inside Partner Account Manager (IPAM) will be skilled in lead qualification, pipeline development, renewal sales management, as well as account management. This is a quota-driven sales position that involves outbound calling, prospecting, qualifying inbound leads, cross-selling and up-selling. This position will work closely with other Business Units within the assigned geographic territory to help close business.
What you'll do:
• Provide a positive customer experience for ESET Channel Partners and end users while maintaining company goals and directives.
• Prospect and develop additional business opportunities from existing customer base.
• Interface with end users Channel Partners via telephone and email to provide sales support.
• Effectively communicate the benefits and value of ESET's Cybersecurity solutions to both new and existing end user/Channel Partner customers.
• Complete all new leads and renewal opportunities as assigned.
• Maintain an accurate pipeline of business within assigned territory.
• Process POs for new & renewal business from our resellers.
• Create sales quotes for resellers and end user clients.
• Respond to voice mails per company policy.
• Keep accurate notes in CRM of all relevant activities
• Provide back up support to the Partner Account Manager
• Maintaining accurate end-user information for each reseller sale
What you'll have:
• 1-2 years of professional sales experience.
• Strong telephone and business communication skills.
• Strong consultative selling, time management and organization skills.
• Ability to use expert judgment in recommending the ideal product solution based upon a prospect's security needs and existing or future network architecture.
Who is ESET?
We are a global digital security company, protecting millions of customers and thousands of companies worldwide. We believe in a positive digital future. This is reflected in how we do business and our commitment to managing our company in socially responsible and environmentally sustainable ways.
What we offer:
• 401(k) matching
• Dental Insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Volunteer Time off opportunities
• Tuition reimbursement
• Vision insurance
• Remote and Hybrid Working environments
Salary Range
Compensation depending on experience will range from
$48,000-68,000K Total cash yearly Show more details...
via LinkedIn
posted_at: 5 days agoschedule_type: Full-time
Job Purpose:
The Technical Trainer will be tasked with creating and guiding technical and sales teams' on ESET product knowledge...
What you’ll do:
• Provide relevant, accurate and impactful live/OnDemand instruction in a timely manner.
• Develop ideas that captivate the learner’s attention in order to facilitate the learning process and make their learning experience as pleasurable and efficient as possible.
• Assists in developing, maintaining,
Job Purpose:
The Technical Trainer will be tasked with creating and guiding technical and sales teams' on ESET product knowledge...
What you’ll do:
• Provide relevant, accurate and impactful live/OnDemand instruction in a timely manner.
• Develop ideas that captivate the learner’s attention in order to facilitate the learning process and make their learning experience as pleasurable and efficient as possible.
• Assists in developing, maintaining, evaluating, and improving training programs, materials, and resources such as software manuals, quick reference guides and online learning modules
• Identifies and develops product training content including scenario-based training around set-up, configuration and monitoring of all ESET solutions
• Develops training survey processes, gathers, tracks and monitors feedback for training program effectiveness and identify areas for improvement.
• Use technical expertise to deliver customized technical training around products and services to Technical staff.
What you’ll have:
• 4-6 years of background in information security, cybersecurity, network engineering or related field.
• 2-3 years’ experience developing and delivering technical training
• Bachelor’s degree in Computer Science, Information Technology, Cyber Security, Computer Engineering, or another related field
• A passion for Cyber Threat Hunting, Incident Response, research, and uncovering the unknown about threats and threat actors
• Exhibit a positive attitude, ability to motivate learners and establish credibility while adapting to the technical aptitude of trainees
• Strong understanding of TCP/IP, VLANS, Network IDS/IPS, DNS, VPN Encryption and Security
• Experience deploying and maintaining Business environments; Domain, Networking, Firewalls and Routers.
• Curiosity to fully understand and document complex processes and environments
Who ESET is:
We are a global digital security company, protecting millions of customers and thousands of companies worldwide. We believe in a positive digital future. This is reflected in how we do business and our commitment to managing our company in socially responsible and environmentally sustainable ways.
Salary Range
Compensation depending on experience will range from
$84,200-$110,300 yearly
What we offer:
• 401(k) matching
• Dental Insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Volunteer Time off opportunities
• Tuition reimbursement
• Vision insurance
• Remote and Hybrid Working environments Show more details...
The Technical Trainer will be tasked with creating and guiding technical and sales teams' on ESET product knowledge...
What you’ll do:
• Provide relevant, accurate and impactful live/OnDemand instruction in a timely manner.
• Develop ideas that captivate the learner’s attention in order to facilitate the learning process and make their learning experience as pleasurable and efficient as possible.
• Assists in developing, maintaining, evaluating, and improving training programs, materials, and resources such as software manuals, quick reference guides and online learning modules
• Identifies and develops product training content including scenario-based training around set-up, configuration and monitoring of all ESET solutions
• Develops training survey processes, gathers, tracks and monitors feedback for training program effectiveness and identify areas for improvement.
• Use technical expertise to deliver customized technical training around products and services to Technical staff.
What you’ll have:
• 4-6 years of background in information security, cybersecurity, network engineering or related field.
• 2-3 years’ experience developing and delivering technical training
• Bachelor’s degree in Computer Science, Information Technology, Cyber Security, Computer Engineering, or another related field
• A passion for Cyber Threat Hunting, Incident Response, research, and uncovering the unknown about threats and threat actors
• Exhibit a positive attitude, ability to motivate learners and establish credibility while adapting to the technical aptitude of trainees
• Strong understanding of TCP/IP, VLANS, Network IDS/IPS, DNS, VPN Encryption and Security
• Experience deploying and maintaining Business environments; Domain, Networking, Firewalls and Routers.
• Curiosity to fully understand and document complex processes and environments
Who ESET is:
We are a global digital security company, protecting millions of customers and thousands of companies worldwide. We believe in a positive digital future. This is reflected in how we do business and our commitment to managing our company in socially responsible and environmentally sustainable ways.
Salary Range
Compensation depending on experience will range from
$84,200-$110,300 yearly
What we offer:
• 401(k) matching
• Dental Insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Volunteer Time off opportunities
• Tuition reimbursement
• Vision insurance
• Remote and Hybrid Working environments Show more details...
via ZipRecruiter
posted_at: 26 days agoschedule_type: Full-time
Job posting title
Security Services Agent
Job summary...
The Security Services Agent (SSA) is a skilled technical support engineer with 2+ years of experience in IT security. This position requires practical experience with security-related components of ESET business products.
Job description
The SSA delivers a high quality of work and requires only modest supervision. This role requires a high level of autonomy in processing service tickets, threat
Job posting title
Security Services Agent
Job summary...
The Security Services Agent (SSA) is a skilled technical support engineer with 2+ years of experience in IT security. This position requires practical experience with security-related components of ESET business products.
Job description
The SSA delivers a high quality of work and requires only modest supervision. This role requires a high level of autonomy in processing service tickets, threat monitoring and threat hunting. This role is expected to provide guidance on security/malware-related questions to the Technical Support organization.
This role reports directly to the Director of Technical Support and takes guidance from the Security Services Lead. This position requires adaptability and the poise to request help should the agent encounter a situation they are not familiar with. The SSA should place emphasis on expanding their knowledge of the IT security field as well as ESET products, processes, and services, with special emphasis on Enterprise-tier products.
Demonstrate an exceptional standard of quality of work
• Maintains and consistently demonstrates knowledge of company guidelines, processes, practices, and procedures; specifically, knowledge of ESET service delivery processes
• Respond to and report questions, concerns, and requests on a 24x7 basis
• Become familiar with all supported ESET business products (including EEI) and their inner workings (mainly configuration, detection, blocking, protection layers, cleaning-oriented features, etc.) as well as ESET security services offering, familiarize with ESET business products before their release
• With support of the employer, persistently look for education opportunities in the field of IT security and undergo advanced IT security trainings
• Respond to and solve basic and advanced security support related tickets in accordance with the defined procedures and if needed assist L3 to solve the ticket in question
• Schedule and work on remote sessions with customers
• Adhere to defined processes and communication standards while providing support to customers
• Perform security optimization of the threat monitoring system in the assigned environments
• Perform security monitoring and hunting services for assigned customers or environments
• Perform basic analysis of security threats and evaluation of the data about potential threats
• Prepare reports and communicate incidents to the customer
• Provide consultations to the customer and offer cyber security recommendations
• Adhere to defined processes and communication standards while providing support to customers
• During downtime, this role transitions to assist Business Technical Support
Skills:
• Experience with tools for communication with customer and its environment (ticketing system, remote access, etc.)
• Advanced understanding of operating systems (Windows, macOS, Linux), including concept of file system, processes, services, registry, scheduling, etc.
• Advanced understanding of ESET business products, logs and log collection, and protection layers
• Understanding of and intent to expand knowledge of malware: attack vectors (malicious links, email attachments, downloads, drive-by, exploits, open RDP, social engineering, etc.)
• Understanding of and intent to expand knowledge of malware: threat types (phishing, ransomware, financially motivated malware, spyware, backdoor, botnet, etc.)
• Understanding of malware detection: false negative and false positive
• Understanding of cyber-attack anatomy and ability to identify attacks
• Understanding of security hygiene concepts
• Understanding of concept of IOCs, TTPs, files, file types, file hashes, URLs, domains, IPs
• Advanced understanding of computer security incident handling
• Advanced understanding of networking (IP address, port, protocol, MAC address, etc.)
• Ability to keep up with trends and new developments in cyber security field (e.g. new types of attacks, new protection measures in ESET business products or in general, etc.)
• Ability to do analysis of issues reported by customers and provide solutions based on previous experience or known/defined procedures or tutorials.
• Ability to reproduce problems on controlled environment and do basic root cause analysis
• Experience with forensic tools (data collection)
• Ability to perform basic forensic analysis based on previous experience or known/defined procedures or tutorials
• Ability to perform basic DFIR assistance based on previous experience or known/defined procedures or tutorials
• Experience as SOC analyst or with security monitoring of computer environment, analysis of suspicious behavior and evaluating outputs from systems for security monitoring (EDR, SIEM, etc.) is an advantage
PERFORMANCE MEASURES:
• Must keep scheduled meetings, calls and follow-up requests
• Must provide solution-oriented responses to customers in adherence with established SLAs
• Must be willing to travel and work alongside network administrators and/or for training and developmental purposes
• Must provide in-depth root-cause analysis of Product Technical issues
• Must facilitate knowledge transfer to the other Service team members in alignment with Technical Support Management team learning objectives
• Must be available for 24/7 on-call duties and after-hours calls to resolve escalated security incidents
COMPETENCIES:
• Monitors and checks work to meet quality and process/workflow standards; demonstrates a high level of care and thoroughness; checks work to ensure completeness and accuracy, communicates effectively to adjacent departments and roles
• Maintains effective performance under pressure; handling stress in a manner that is acceptable to others and to the organization
• Emphasizes customer success through effective communication of security incidents and news to external and internal customers
JOB FIT:
• Motivated and able to consistently complete tasks with daily/weekly/monthly deadlines
KEY TECHNICAL SKILLS, QUALIFICATIONS and EDUCATION:
Experience: 2+ years of experience in IT security and/or experience as SOC analyst
Education: BA or BS in Computer Science, Engineering or equivalent Required. May be substituted with relevant work experience and technical certifications such as CEH, CCE, CRISC, CISM, CISSP, CompTIA Network+, Security+, MTA, MCSA, MCSE, or GIAC (GSEC, GCIH) Certifications.
Salary Range
Compensation depending on experience will range from
$75,400-$94,200 yearly
Job requisition
JR-03847 Security Services Agent (Open)
Primary location
Fredericksburg (Home Office)
Additional locations
Time type
Full time Show more details...
Security Services Agent
Job summary...
The Security Services Agent (SSA) is a skilled technical support engineer with 2+ years of experience in IT security. This position requires practical experience with security-related components of ESET business products.
Job description
The SSA delivers a high quality of work and requires only modest supervision. This role requires a high level of autonomy in processing service tickets, threat monitoring and threat hunting. This role is expected to provide guidance on security/malware-related questions to the Technical Support organization.
This role reports directly to the Director of Technical Support and takes guidance from the Security Services Lead. This position requires adaptability and the poise to request help should the agent encounter a situation they are not familiar with. The SSA should place emphasis on expanding their knowledge of the IT security field as well as ESET products, processes, and services, with special emphasis on Enterprise-tier products.
Demonstrate an exceptional standard of quality of work
• Maintains and consistently demonstrates knowledge of company guidelines, processes, practices, and procedures; specifically, knowledge of ESET service delivery processes
• Respond to and report questions, concerns, and requests on a 24x7 basis
• Become familiar with all supported ESET business products (including EEI) and their inner workings (mainly configuration, detection, blocking, protection layers, cleaning-oriented features, etc.) as well as ESET security services offering, familiarize with ESET business products before their release
• With support of the employer, persistently look for education opportunities in the field of IT security and undergo advanced IT security trainings
• Respond to and solve basic and advanced security support related tickets in accordance with the defined procedures and if needed assist L3 to solve the ticket in question
• Schedule and work on remote sessions with customers
• Adhere to defined processes and communication standards while providing support to customers
• Perform security optimization of the threat monitoring system in the assigned environments
• Perform security monitoring and hunting services for assigned customers or environments
• Perform basic analysis of security threats and evaluation of the data about potential threats
• Prepare reports and communicate incidents to the customer
• Provide consultations to the customer and offer cyber security recommendations
• Adhere to defined processes and communication standards while providing support to customers
• During downtime, this role transitions to assist Business Technical Support
Skills:
• Experience with tools for communication with customer and its environment (ticketing system, remote access, etc.)
• Advanced understanding of operating systems (Windows, macOS, Linux), including concept of file system, processes, services, registry, scheduling, etc.
• Advanced understanding of ESET business products, logs and log collection, and protection layers
• Understanding of and intent to expand knowledge of malware: attack vectors (malicious links, email attachments, downloads, drive-by, exploits, open RDP, social engineering, etc.)
• Understanding of and intent to expand knowledge of malware: threat types (phishing, ransomware, financially motivated malware, spyware, backdoor, botnet, etc.)
• Understanding of malware detection: false negative and false positive
• Understanding of cyber-attack anatomy and ability to identify attacks
• Understanding of security hygiene concepts
• Understanding of concept of IOCs, TTPs, files, file types, file hashes, URLs, domains, IPs
• Advanced understanding of computer security incident handling
• Advanced understanding of networking (IP address, port, protocol, MAC address, etc.)
• Ability to keep up with trends and new developments in cyber security field (e.g. new types of attacks, new protection measures in ESET business products or in general, etc.)
• Ability to do analysis of issues reported by customers and provide solutions based on previous experience or known/defined procedures or tutorials.
• Ability to reproduce problems on controlled environment and do basic root cause analysis
• Experience with forensic tools (data collection)
• Ability to perform basic forensic analysis based on previous experience or known/defined procedures or tutorials
• Ability to perform basic DFIR assistance based on previous experience or known/defined procedures or tutorials
• Experience as SOC analyst or with security monitoring of computer environment, analysis of suspicious behavior and evaluating outputs from systems for security monitoring (EDR, SIEM, etc.) is an advantage
PERFORMANCE MEASURES:
• Must keep scheduled meetings, calls and follow-up requests
• Must provide solution-oriented responses to customers in adherence with established SLAs
• Must be willing to travel and work alongside network administrators and/or for training and developmental purposes
• Must provide in-depth root-cause analysis of Product Technical issues
• Must facilitate knowledge transfer to the other Service team members in alignment with Technical Support Management team learning objectives
• Must be available for 24/7 on-call duties and after-hours calls to resolve escalated security incidents
COMPETENCIES:
• Monitors and checks work to meet quality and process/workflow standards; demonstrates a high level of care and thoroughness; checks work to ensure completeness and accuracy, communicates effectively to adjacent departments and roles
• Maintains effective performance under pressure; handling stress in a manner that is acceptable to others and to the organization
• Emphasizes customer success through effective communication of security incidents and news to external and internal customers
JOB FIT:
• Motivated and able to consistently complete tasks with daily/weekly/monthly deadlines
KEY TECHNICAL SKILLS, QUALIFICATIONS and EDUCATION:
Experience: 2+ years of experience in IT security and/or experience as SOC analyst
Education: BA or BS in Computer Science, Engineering or equivalent Required. May be substituted with relevant work experience and technical certifications such as CEH, CCE, CRISC, CISM, CISSP, CompTIA Network+, Security+, MTA, MCSA, MCSE, or GIAC (GSEC, GCIH) Certifications.
Salary Range
Compensation depending on experience will range from
$75,400-$94,200 yearly
Job requisition
JR-03847 Security Services Agent (Open)
Primary location
Fredericksburg (Home Office)
Additional locations
Time type
Full time Show more details...
via LinkedIn
posted_at: 5 days agoschedule_type: Full-time
The Security Services Agent (SSA) delivers a high quality of work and requires only modest supervision. This role requires a high level of autonomy in processing service tickets, threat monitoring and threat hunting. This role is expected to provide guidance on security/malware-related questions to the Technical Support organization.
This role reports directly to the Director of Technical... Support and takes guidance from the Security Services Lead.
The Security Services Agent (SSA) delivers a high quality of work and requires only modest supervision. This role requires a high level of autonomy in processing service tickets, threat monitoring and threat hunting. This role is expected to provide guidance on security/malware-related questions to the Technical Support organization.
This role reports directly to the Director of Technical... Support and takes guidance from the Security Services Lead. This position requires adaptability and the poise to request help should the agent encounter a situation they are not familiar with. The SSA should place emphasis on expanding their knowledge of the IT security field as well as ESET products, processes, and services, with special emphasis on Enterprise-tier products.
Skills and Abilities:
• Experience with tools for communication with customer and its environment (ticketing system, remote access, etc.)
• Advanced understanding of operating systems (Windows, macOS, Linux), including concept of file system, processes, services, registry, scheduling, etc.
• Advanced understanding of ESET business products, logs and log collection, and protection layers
• Understanding of and intent to expand knowledge of malware: attack vectors (malicious links, email attachments, downloads, drive-by, exploits, open RDP, social engineering, etc.)
• Understanding of and intent to expand knowledge of malware: threat types (phishing, ransomware, financially motivated malware, spyware, backdoor, botnet, etc.)
• Understanding of malware detection: false negative and false positive
• Understanding of cyber-attack anatomy and ability to identify attacks
• Understanding of security hygiene concepts
• Understanding of concept of IOCs, TTPs, files, file types, file hashes, URLs, domains, IPs
• Advanced understanding of computer security incident handling
• Advanced understanding of networking (IP address, port, protocol, MAC address, etc.)
• Ability to keep up with trends and new developments in cyber security field (e.g. new types of attacks, new protection measures in ESET business products or in general, etc.)
• Ability to do analysis of issues reported by customers and provide solutions based on previous experience or known/defined procedures or tutorials.
• Ability to reproduce problems on controlled environment and do basic root cause analysis
• Experience with forensic tools (data collection)
• Ability to perform basic forensic analysis based on previous experience or known/defined procedures or tutorials
• Ability to perform basic DFIR assistance based on previous experience or known/defined procedures or tutorials
• Experience as SOC analyst or with security monitoring of computer environment, analysis of suspicious behavior and evaluating outputs from systems for security monitoring (EDR, SIEM, etc.) is an advantage
COMPETENCIES:
• Monitors and checks work to meet quality and process/workflow standards; demonstrates a high level of care and thoroughness; checks work to ensure completeness and accuracy, communicates effectively to adjacent departments and roles
• Maintains effective performance under pressure; handling stress in a manner that is acceptable to others and to the organization
• Emphasizes customer success through effective communication of security incidents and news to external and internal customers
JOB FIT:
• Motivated and able to consistently complete tasks with daily/weekly/monthly deadlines
KEY TECHNICAL SKILLS, QUALIFICATIONS and EDUCATION:
Experience: 2+ years of experience in IT security and/or experience as SOC analyst
Education: BA or BS in Computer Science, Engineering or equivalent Required. May be substituted with relevant work experience and technical certifications such as CEH, CCE, CRISC, CISM, CISSP, CompTIA Network+, Security+, MTA, MCSA, MCSE, or GIAC (GSEC, GCIH) Certifications.
What we offer:
• 401(k) matching
• Dental Insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Volunteer Time off opportunities
• Tuition reimbursement
• Vision insurance
• Remote and Hybrid Working environments
Salary Range
Compensation depending on experience will range from
$75,400-$94,200 yearly Show more details...
This role reports directly to the Director of Technical... Support and takes guidance from the Security Services Lead. This position requires adaptability and the poise to request help should the agent encounter a situation they are not familiar with. The SSA should place emphasis on expanding their knowledge of the IT security field as well as ESET products, processes, and services, with special emphasis on Enterprise-tier products.
Skills and Abilities:
• Experience with tools for communication with customer and its environment (ticketing system, remote access, etc.)
• Advanced understanding of operating systems (Windows, macOS, Linux), including concept of file system, processes, services, registry, scheduling, etc.
• Advanced understanding of ESET business products, logs and log collection, and protection layers
• Understanding of and intent to expand knowledge of malware: attack vectors (malicious links, email attachments, downloads, drive-by, exploits, open RDP, social engineering, etc.)
• Understanding of and intent to expand knowledge of malware: threat types (phishing, ransomware, financially motivated malware, spyware, backdoor, botnet, etc.)
• Understanding of malware detection: false negative and false positive
• Understanding of cyber-attack anatomy and ability to identify attacks
• Understanding of security hygiene concepts
• Understanding of concept of IOCs, TTPs, files, file types, file hashes, URLs, domains, IPs
• Advanced understanding of computer security incident handling
• Advanced understanding of networking (IP address, port, protocol, MAC address, etc.)
• Ability to keep up with trends and new developments in cyber security field (e.g. new types of attacks, new protection measures in ESET business products or in general, etc.)
• Ability to do analysis of issues reported by customers and provide solutions based on previous experience or known/defined procedures or tutorials.
• Ability to reproduce problems on controlled environment and do basic root cause analysis
• Experience with forensic tools (data collection)
• Ability to perform basic forensic analysis based on previous experience or known/defined procedures or tutorials
• Ability to perform basic DFIR assistance based on previous experience or known/defined procedures or tutorials
• Experience as SOC analyst or with security monitoring of computer environment, analysis of suspicious behavior and evaluating outputs from systems for security monitoring (EDR, SIEM, etc.) is an advantage
COMPETENCIES:
• Monitors and checks work to meet quality and process/workflow standards; demonstrates a high level of care and thoroughness; checks work to ensure completeness and accuracy, communicates effectively to adjacent departments and roles
• Maintains effective performance under pressure; handling stress in a manner that is acceptable to others and to the organization
• Emphasizes customer success through effective communication of security incidents and news to external and internal customers
JOB FIT:
• Motivated and able to consistently complete tasks with daily/weekly/monthly deadlines
KEY TECHNICAL SKILLS, QUALIFICATIONS and EDUCATION:
Experience: 2+ years of experience in IT security and/or experience as SOC analyst
Education: BA or BS in Computer Science, Engineering or equivalent Required. May be substituted with relevant work experience and technical certifications such as CEH, CCE, CRISC, CISM, CISSP, CompTIA Network+, Security+, MTA, MCSA, MCSE, or GIAC (GSEC, GCIH) Certifications.
What we offer:
• 401(k) matching
• Dental Insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Volunteer Time off opportunities
• Tuition reimbursement
• Vision insurance
• Remote and Hybrid Working environments
Salary Range
Compensation depending on experience will range from
$75,400-$94,200 yearly Show more details...
via Workday
posted_at: 21 days agoschedule_type: Full-time
Job posting title Sales Development Representative Job summary JOB PURPOSE: The Primary role of the Lead Development Representative is to serve customers by answering inbound calls. Determining the customer’s requirements in order to transfer them to the appropriate Sales or Technical Support representative. To accomplish this role the Lead Development Rep will need to be efficient in answering inquiries; resolving problems; creating inbound call
Job posting title Sales Development Representative Job summary JOB PURPOSE: The Primary role of the Lead Development Representative is to serve customers by answering inbound calls. Determining the customer’s requirements in order to transfer them to the appropriate Sales or Technical Support representative. To accomplish this role the Lead Development Rep will need to be efficient in answering inquiries; resolving problems; creating inbound call opportunities; maintaining database integrity, and escalating when appropriate. Job description Goals and Objectives: • Strive to ensure all inbound calls are answered and not abandoned, with all lead/opportunity information captured and distributed. • Provide a positive customer experience for ESET’s end users while maintaining company goals and directives • Develop active relationships within the sales organization by accurately assigning customers to their proper Sales rep based on the customer’s needs. • Meet or exceed department goals... for customer satisfaction, sales, call handling, call volume, chat and case management Responsibilities: • Handle Inbound Calls to Sales Floor as directed • Set up New end-user accounts in CRM as necessary • Conduct a “needs analysis” to determine which sales territory the Lead/prospect falls in (Channel/Direct and location) • Maintaining accurate end-user information in CRM • Respond to voicemails per company policy • Respond to cases per company policy • Contact renewal opportunities as assigned per company policy • Keep accurate notes in all CRM related activities per company policy • When time permits, this role will assist with out-bound Customer Database Survey (Lead Qualification) processes. Qualifications: • Preferred: College Student or recent college graduate. • Knowledge of general computer usage techniques Salary Range Compensation depending on experience will range from $44,200.00 - $61,900.00 USD OTE yearly Job requisition JR-03882 Sales Development Representative (Open) Primary location San Diego Additional locations Time type Full time
Show more details...
via LinkedIn
posted_at: 9 days agoschedule_type: Full-time
Job Purpose
We are looking for a proven and experienced front-line sales leader responsible for leading a team of enterprise sales reps in the cybersecurity industry with strong vertical market experience in Financial Services, Healthcare, State/Local, Telco, & Cyber Insurance. The position is responsible for the US Enterprise revenue for the US and is based in San Diego, preferred...
Duties & Responsibilities
• Build a team of direct Sales Executives
Job Purpose
We are looking for a proven and experienced front-line sales leader responsible for leading a team of enterprise sales reps in the cybersecurity industry with strong vertical market experience in Financial Services, Healthcare, State/Local, Telco, & Cyber Insurance. The position is responsible for the US Enterprise revenue for the US and is based in San Diego, preferred...
Duties & Responsibilities
• Build a team of direct Sales Executives to drive rapid new business sales growth in the US.
• A proven and consistent track record selling Cyber Security solutions in the Financial Services, Healthcare, State/Local, Telco, & Cyber Insurance segments and established relationships at the C-suite level
• Build and drive sales strategy by collaborating with Global Product Management & Sales teams, delivering a clear go-to-market strategy for the region, including understanding the competitive landscape.
• Actively engage in territory planning, relationship development and opportunity development and driving revenue by supporting and assisting Field Sales Teams in closing opportunities
• Recruit, coach and mentor team members to drive excellence
• Development of territories and quota for the sales team and effectively communicate to set performance expectations within the team
• Manage and report accurate forecasts and pipelines to the business
• Achievement of annual sales goals on a quarterly and annual basis is required
• Engage and align effectively in C-level meetings to properly understand customer business requirements
• Build effective working relationships with cross-departmental teams, including ESET executive team
• Retain and grow the existing customer base with regular non-sales customer engagement activities to deliver an excellent customer experience
Qualifications
• Extensive track record of new business sales success, within Enterprise Software, including presentation and negotiation skills within the industry and at C Level within the market
• Strong success in recruiting, coaching and managing an exceptional sales team
• Strong strategic thinking, including analytical and financial planning skills, to meet and exceed quotas and goals
• Experienced in driving sales processes and building effective working relationships with Sales Operations
• Ability to understand the 'bigger picture' and business drivers
• Ability to build long-term strategic and senior-level relationships
• Ability to adapt and work effectively within a rapidly changing and growing environment
• Strong business and financial acumen
• Industry experience in Financial Services, Healthcare, State/Local, Telco, & Cyber Insurance
• A Bachelor’s degree; an MBA is a plus
Key Technical Skills, Knowledge, and Qualifications
• Minimum of 7-10 years of Enterprise software sales & business development
• 5-7 years of management experience leading a team of sales executives in the enterprise segment
• 3-5 years of specialty vertical market sales, preferably in Financial Services, Healthcare, State/Local, Telco, & Cyber Insurance
• College Degree or equivalent work experience
Competencies
• A broad technology and software knowledge and experience with security products.
• This person must be a self-starter and self-motivated, driven to exceed established goals.
• Strong record of driving business results through channels with effective sales strategy and execution of the channel’s plans.
• Proven ability to achieve results in a fast-paced, dynamic, rapidly growing business.
• Demonstrate ability to effectively communicate the corporate strategy to the sales team and partners.
• Excellent negotiation skills
• Exceptional presentation skills.
• Competent with market research and analysis of competitive and industry data and understands customer needs/forecasting trends.
• Self-starter with a positive and enthusiastic attitude.
• Highly collaborative worker
• Minimum travel of 40%
Salary Range OTE: $225,000/yr - $300,000/yr depending on experience Show more details...
We are looking for a proven and experienced front-line sales leader responsible for leading a team of enterprise sales reps in the cybersecurity industry with strong vertical market experience in Financial Services, Healthcare, State/Local, Telco, & Cyber Insurance. The position is responsible for the US Enterprise revenue for the US and is based in San Diego, preferred...
Duties & Responsibilities
• Build a team of direct Sales Executives to drive rapid new business sales growth in the US.
• A proven and consistent track record selling Cyber Security solutions in the Financial Services, Healthcare, State/Local, Telco, & Cyber Insurance segments and established relationships at the C-suite level
• Build and drive sales strategy by collaborating with Global Product Management & Sales teams, delivering a clear go-to-market strategy for the region, including understanding the competitive landscape.
• Actively engage in territory planning, relationship development and opportunity development and driving revenue by supporting and assisting Field Sales Teams in closing opportunities
• Recruit, coach and mentor team members to drive excellence
• Development of territories and quota for the sales team and effectively communicate to set performance expectations within the team
• Manage and report accurate forecasts and pipelines to the business
• Achievement of annual sales goals on a quarterly and annual basis is required
• Engage and align effectively in C-level meetings to properly understand customer business requirements
• Build effective working relationships with cross-departmental teams, including ESET executive team
• Retain and grow the existing customer base with regular non-sales customer engagement activities to deliver an excellent customer experience
Qualifications
• Extensive track record of new business sales success, within Enterprise Software, including presentation and negotiation skills within the industry and at C Level within the market
• Strong success in recruiting, coaching and managing an exceptional sales team
• Strong strategic thinking, including analytical and financial planning skills, to meet and exceed quotas and goals
• Experienced in driving sales processes and building effective working relationships with Sales Operations
• Ability to understand the 'bigger picture' and business drivers
• Ability to build long-term strategic and senior-level relationships
• Ability to adapt and work effectively within a rapidly changing and growing environment
• Strong business and financial acumen
• Industry experience in Financial Services, Healthcare, State/Local, Telco, & Cyber Insurance
• A Bachelor’s degree; an MBA is a plus
Key Technical Skills, Knowledge, and Qualifications
• Minimum of 7-10 years of Enterprise software sales & business development
• 5-7 years of management experience leading a team of sales executives in the enterprise segment
• 3-5 years of specialty vertical market sales, preferably in Financial Services, Healthcare, State/Local, Telco, & Cyber Insurance
• College Degree or equivalent work experience
Competencies
• A broad technology and software knowledge and experience with security products.
• This person must be a self-starter and self-motivated, driven to exceed established goals.
• Strong record of driving business results through channels with effective sales strategy and execution of the channel’s plans.
• Proven ability to achieve results in a fast-paced, dynamic, rapidly growing business.
• Demonstrate ability to effectively communicate the corporate strategy to the sales team and partners.
• Excellent negotiation skills
• Exceptional presentation skills.
• Competent with market research and analysis of competitive and industry data and understands customer needs/forecasting trends.
• Self-starter with a positive and enthusiastic attitude.
• Highly collaborative worker
• Minimum travel of 40%
Salary Range OTE: $225,000/yr - $300,000/yr depending on experience Show more details...
via Jooble
schedule_type: Full-time
Technical Support Agent
• Job location: Chicago (Home Office)
• Work time: Full time...
• Contract type: Regular
Job posting title
Technical Support Agent
Job summary
ESET Technical Support Agents provide technical product support to all ESET Home Support customers, partners, resellers, and internal personnel.
Job description
• Maintain the highest level of quality by resolving issues with the correct info in a timely manner.
• Strive
Technical Support Agent
• Job location: Chicago (Home Office)
• Work time: Full time...
• Contract type: Regular
Job posting title
Technical Support Agent
Job summary
ESET Technical Support Agents provide technical product support to all ESET Home Support customers, partners, resellers, and internal personnel.
Job description
• Maintain the highest level of quality by resolving issues with the correct info in a timely manner.
• Strive to resolve customer issues with one call resolution.
• Work closely with other team members to make sure we provide extremely high levels of service to our customers.
• Meet and exceed bi-annual goals set forth by Customer Care Management.
Duties and Responsibilities:
• Answer and address all incoming support calls from customers; both internal and external.
• Answer and address incoming web chats, emails and voicemails from customers.
• Take ownership of each issue assigned and effectively bring it to resolution or escalation.
• Own and follow through on all requests for support from customers; both internal and external.
• Ensure complete resolution of issue(s) in order to prevent customers having to call back.
• Assist customers with basic program setup and administrative issues.
• Effectively troubleshoot, resolve and properly document support calls and cases.
• Work closely with other departments to resolve outstanding issues.
• Assist in documenting solutions for our Knowledgebase for training and information purposes.
• Perform remote analysis and diagnosis of customer issues and recommend and/or implement corrective solutions.
• Assist with identifying, troubleshooting and cleaning of viruses and/or malware within customer's operating environment.
• Provide backup phone/case/voicemail support for Customer Service when necessary.
• Document and present technical support and/or training material to internal customers - i.e. Customer Care, Sales, etc.
• Work closely with the Product Management, Quality Assurance, Research, and Knowledgebase teams to test, investigate, and document all aspects of existing and upcoming products.
• Project a positive attitude and be a mentor for other employees.
KEY TECHNICAL SKILLS, KNOWLEDGE and QUALIFICATIONS:
Minimum of high school diploma or equivalent required, post high school education preferred.
A+ certification is required. Additional certifications including Network+, Security+ or Microsoft Desktop Support Engineer/Microsoft Certified Professional (MCP) certifications are highly desired.
2+ years of technical support experience in the software industry is desired, including but not limited to: malware handling, troubleshooting, and diagnosis experience.
Job requisition
JR-03810 Technical Support Agent (Open)
Primary location
Chicago (Home Office)
Additional locations
Time type
Full time Show more details...
• Job location: Chicago (Home Office)
• Work time: Full time...
• Contract type: Regular
Job posting title
Technical Support Agent
Job summary
ESET Technical Support Agents provide technical product support to all ESET Home Support customers, partners, resellers, and internal personnel.
Job description
• Maintain the highest level of quality by resolving issues with the correct info in a timely manner.
• Strive to resolve customer issues with one call resolution.
• Work closely with other team members to make sure we provide extremely high levels of service to our customers.
• Meet and exceed bi-annual goals set forth by Customer Care Management.
Duties and Responsibilities:
• Answer and address all incoming support calls from customers; both internal and external.
• Answer and address incoming web chats, emails and voicemails from customers.
• Take ownership of each issue assigned and effectively bring it to resolution or escalation.
• Own and follow through on all requests for support from customers; both internal and external.
• Ensure complete resolution of issue(s) in order to prevent customers having to call back.
• Assist customers with basic program setup and administrative issues.
• Effectively troubleshoot, resolve and properly document support calls and cases.
• Work closely with other departments to resolve outstanding issues.
• Assist in documenting solutions for our Knowledgebase for training and information purposes.
• Perform remote analysis and diagnosis of customer issues and recommend and/or implement corrective solutions.
• Assist with identifying, troubleshooting and cleaning of viruses and/or malware within customer's operating environment.
• Provide backup phone/case/voicemail support for Customer Service when necessary.
• Document and present technical support and/or training material to internal customers - i.e. Customer Care, Sales, etc.
• Work closely with the Product Management, Quality Assurance, Research, and Knowledgebase teams to test, investigate, and document all aspects of existing and upcoming products.
• Project a positive attitude and be a mentor for other employees.
KEY TECHNICAL SKILLS, KNOWLEDGE and QUALIFICATIONS:
Minimum of high school diploma or equivalent required, post high school education preferred.
A+ certification is required. Additional certifications including Network+, Security+ or Microsoft Desktop Support Engineer/Microsoft Certified Professional (MCP) certifications are highly desired.
2+ years of technical support experience in the software industry is desired, including but not limited to: malware handling, troubleshooting, and diagnosis experience.
Job requisition
JR-03810 Technical Support Agent (Open)
Primary location
Chicago (Home Office)
Additional locations
Time type
Full time Show more details...
via BeBee
posted_at: 3 days agoschedule_type: Full-time
Job posting title Junior C++ Developer
Job summary...
As a Junior C++ Developer you will be working on an enterprise security product: ESET Inspect. You will be responsible for designing, implementing and testing various components of this product and porting this product into the cloud environment. Whether you are interested in networking, databases, algorithms, web technologies or the cloud, we will always have an exciting task for you.
Job description
What
Job posting title Junior C++ Developer
Job summary...
As a Junior C++ Developer you will be working on an enterprise security product: ESET Inspect. You will be responsible for designing, implementing and testing various components of this product and porting this product into the cloud environment. Whether you are interested in networking, databases, algorithms, web technologies or the cloud, we will always have an exciting task for you.
Job description
What does working as a Junior C++ Developer entail?
As Junior C++ Developer you will be working on an enterprise security product. You will be responsible for designing, implementing and testing various components of this product and porting this product into the cloud environment.
This product includes an agent and a server which communicate over the network, an engine which tries to detect security threats, the database and UI. Whether you are interested in networking, databases, algorithms, web technologies or the cloud, we will always have an exciting task for you.
The advantages:
You will be working on a new product which will benefit millions of users. You will have an opportunity to learn something new every day and work with the latest. A pleasant environment and a small, tight-knit team are all the more reasons for you to love your job.
The technologies used:
C++, Sql (MySql i MS SQL Server), Git, JIRA, Confluence.
Are you cut out for the job?
We are looking for C++ programmers.
Familiarity with the cloud technologies (like Azure, Docker, Kubernetes) or web technologies (JavaScript, HTML5, CSS, React) will be an advantage.
You will work in an international environment so we would like you to be able to communicate in English.
Job requisition
JR-03722 Junior C++ Developer (Open Date: 11.01.2023)
Primary location
Krakow
Additional locations
Time type
Full time Show more details...
Job summary...
As a Junior C++ Developer you will be working on an enterprise security product: ESET Inspect. You will be responsible for designing, implementing and testing various components of this product and porting this product into the cloud environment. Whether you are interested in networking, databases, algorithms, web technologies or the cloud, we will always have an exciting task for you.
Job description
What does working as a Junior C++ Developer entail?
As Junior C++ Developer you will be working on an enterprise security product. You will be responsible for designing, implementing and testing various components of this product and porting this product into the cloud environment.
This product includes an agent and a server which communicate over the network, an engine which tries to detect security threats, the database and UI. Whether you are interested in networking, databases, algorithms, web technologies or the cloud, we will always have an exciting task for you.
The advantages:
You will be working on a new product which will benefit millions of users. You will have an opportunity to learn something new every day and work with the latest. A pleasant environment and a small, tight-knit team are all the more reasons for you to love your job.
The technologies used:
C++, Sql (MySql i MS SQL Server), Git, JIRA, Confluence.
Are you cut out for the job?
We are looking for C++ programmers.
Familiarity with the cloud technologies (like Azure, Docker, Kubernetes) or web technologies (JavaScript, HTML5, CSS, React) will be an advantage.
You will work in an international environment so we would like you to be able to communicate in English.
Job requisition
JR-03722 Junior C++ Developer (Open Date: 11.01.2023)
Primary location
Krakow
Additional locations
Time type
Full time Show more details...
via LinkedIn
posted_at: 26 days agoschedule_type: Full-time
This is a high activity role that requires accuracy, versatility and excellent organizational and communications skills, to drive new partners to ESET’s award winning partner program. The successful candidate will primarily interface externally with partner prospects, but internally, with the sales & marketing teams to accomplish a high volume of both inbound and outbound sales appointment... calls.
GOALS and OBJECTIVES:
• Sourcing new sales
This is a high activity role that requires accuracy, versatility and excellent organizational and communications skills, to drive new partners to ESET’s award winning partner program. The successful candidate will primarily interface externally with partner prospects, but internally, with the sales & marketing teams to accomplish a high volume of both inbound and outbound sales appointment... calls.
GOALS and OBJECTIVES:
• Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Understanding partners and requirements
• Routing qualified opportunities to appropriate sales representatives and/or sales engineers for sales calls/demos.
• Meet or exceed individual goals.
DUTIES and RESPONSIBILITIES:
• Cold-call partner prospects that are generated by external sources of lead
• Develop partner recruitment opportunities by researching and identifying potential partners.
• “Hunt” for prospective partners by utilizing social media and other means of partner prospecting
• Create and deliver qualified partner opportunities to other team members
• Ensure follow-up by passing partner prospects to appropriate team members with calls-to-action, dates, complete partner profile information, etc.
• Emphasize product/service features, benefits and pricing
• Manage and respond to partner email campaigns and drive prospects to demo/sales calls.
• Assist with new customer account creation for newly recruited partners
• Maintain customer account information in CRM (NetSuite and Salesforce)
KEY TECHNICAL SKILLS, KNOWLEDGE and QUALIFICATIONS:
• 1+ years of sales support experience with a focus on attention to detail and customer satisfaction.
• Self-starter with a positive attitude and a “hunter” mentality
• Proficient in Microsoft Office Suite (Outlook, Excel, Word)
• Detail-oriented, organized and accurate
• Ability to maintain a high volume of inbound and outbound calls
• Excellent communication skills (written and oral) with professional phone manner
• Previous experience with NetSuite, Salesforce.com preferred
Compensation depending on experience, will range from $45,000- $51,500 total cash yearly Show more details...
GOALS and OBJECTIVES:
• Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Understanding partners and requirements
• Routing qualified opportunities to appropriate sales representatives and/or sales engineers for sales calls/demos.
• Meet or exceed individual goals.
DUTIES and RESPONSIBILITIES:
• Cold-call partner prospects that are generated by external sources of lead
• Develop partner recruitment opportunities by researching and identifying potential partners.
• “Hunt” for prospective partners by utilizing social media and other means of partner prospecting
• Create and deliver qualified partner opportunities to other team members
• Ensure follow-up by passing partner prospects to appropriate team members with calls-to-action, dates, complete partner profile information, etc.
• Emphasize product/service features, benefits and pricing
• Manage and respond to partner email campaigns and drive prospects to demo/sales calls.
• Assist with new customer account creation for newly recruited partners
• Maintain customer account information in CRM (NetSuite and Salesforce)
KEY TECHNICAL SKILLS, KNOWLEDGE and QUALIFICATIONS:
• 1+ years of sales support experience with a focus on attention to detail and customer satisfaction.
• Self-starter with a positive attitude and a “hunter” mentality
• Proficient in Microsoft Office Suite (Outlook, Excel, Word)
• Detail-oriented, organized and accurate
• Ability to maintain a high volume of inbound and outbound calls
• Excellent communication skills (written and oral) with professional phone manner
• Previous experience with NetSuite, Salesforce.com preferred
Compensation depending on experience, will range from $45,000- $51,500 total cash yearly Show more details...
via ZipRecruiter
posted_at: 20 days agoschedule_type: Full-time
Job posting title
Business Development Manager
Job summary...
JOB PURPOSE:
Maintains and expands relationships with strategically important large customers. Develops new business opportunities by locating, defining, negotiating and closing business partnerships.
Job description
GOALS and OBJECTIVES:
The Business Development Manager reports to the Director of Enterprise Sales to retain and grow relationships with enterprise accounts. The Strategic
Job posting title
Business Development Manager
Job summary...
JOB PURPOSE:
Maintains and expands relationships with strategically important large customers. Develops new business opportunities by locating, defining, negotiating and closing business partnerships.
Job description
GOALS and OBJECTIVES:
The Business Development Manager reports to the Director of Enterprise Sales to retain and grow relationships with enterprise accounts. The Strategic Account Manager will also determine partnership opportunities, quantify their value, participate in the negotiation process and ensure successful completion. Post contract the Strategic Account Manager will take ownership of the working relationship with the business development partner to help ensure a positive relationship and explore extending the relationship to grow business.
DUTIES and RESPONSIBILITIES:
• Prospect for new enterprise accounts and partnerships
• Manage set amount of existing enterprise clients
• Communicate with major clients on a regular basis and respond to specific queries
• Proactively seek out additional revenue opportunities (upselling, cross selling) with assigned accounts and contracted partners
• Provide detailed knowledge of ESET's product portfolio
• Comfort working with NSPs and VARs to generate new pipeline and opportunities
• Provide input to strategic account and business development planning
• Determine partnership opportunities, quantify their value, participate in negotiation process and ensure the timely completion of internal and external milestone tasks to ensure success
• Maintain excellent business relationships with customers, business development partnersand various internal teams at all of the ESET offices
• Ability to coordinate sales activities across multi-functional groups (Inside and Field Channel teams, Field Engineering teams, etc.)
• Appointment setting, managing pipeline, comfort with CRM system
• Comfortable managing deals on a global scale when appropriate
• Proactively maintain positive business relationships with opposite members from our partner's organizations
• Work in a fast-paced, flexible, and passionate sales environment under minimal supervision
• Competence and knowledge of RFI/RFP processes
• Familiarity with OEM/Embedded Systems opportunities
• Travel, perform presentations, and work with customers and business development partner teams
KEY TECHNICAL SKILLS, KNOWLEDGE and QUALIFICATIONS:
• 5+ years of working experience in strategic sales and account management
• 10+ years of experience in the technology related sales, computer security industry preferred
• In-depth understanding of cybersecurity software
• Proven reputation for over-achieving quota
• Experience with contracts negotiation and contract management
• Experience working with Original Equipment Manufacturers (OEM's)
• Global work experience a plus
• Detail oriented and self-reliant
• Existing contacts with NSP and VAR channel
• Existing contacts with the computer security analysts is a plus but not required
• Ability to report and forecast sales every week and month
• Self-motivated, passionate and customer focused
• Experience working in a fast-paced environment with multiple priorities and tight deadlines
• Very high language skills required: Ability to read, analyze, and interpret legal documents, ability to respond to common inquiries and complaints, ability to effectively present information to top management.
• Intermediate mathematical skills: Ability to calculate discounts, interest, commissions, proportions, percentages
• High level of Personal Computer proficiency
• High level of inter-personal relationship and excellent written and verbal communication skills
Qualifications
• University undergraduate degree in Engineering, Business, Finance or Computer Sciences, or equivalent experience.
JOB FIT:
• Must be available to work days, evenings and weekends if necessary
• Must be able to accommodate for calls/meetings with different time zones
• Be available for travel at approximately 20-30%.
Salary Range
Compensation depending on experience will range from
$135,000-$202,600 OTE yearly
Job requisition
JR-03765 Business Development Manager (Open)
Primary location
San Diego
Additional locations
Time type
Full time Show more details...
Business Development Manager
Job summary...
JOB PURPOSE:
Maintains and expands relationships with strategically important large customers. Develops new business opportunities by locating, defining, negotiating and closing business partnerships.
Job description
GOALS and OBJECTIVES:
The Business Development Manager reports to the Director of Enterprise Sales to retain and grow relationships with enterprise accounts. The Strategic Account Manager will also determine partnership opportunities, quantify their value, participate in the negotiation process and ensure successful completion. Post contract the Strategic Account Manager will take ownership of the working relationship with the business development partner to help ensure a positive relationship and explore extending the relationship to grow business.
DUTIES and RESPONSIBILITIES:
• Prospect for new enterprise accounts and partnerships
• Manage set amount of existing enterprise clients
• Communicate with major clients on a regular basis and respond to specific queries
• Proactively seek out additional revenue opportunities (upselling, cross selling) with assigned accounts and contracted partners
• Provide detailed knowledge of ESET's product portfolio
• Comfort working with NSPs and VARs to generate new pipeline and opportunities
• Provide input to strategic account and business development planning
• Determine partnership opportunities, quantify their value, participate in negotiation process and ensure the timely completion of internal and external milestone tasks to ensure success
• Maintain excellent business relationships with customers, business development partnersand various internal teams at all of the ESET offices
• Ability to coordinate sales activities across multi-functional groups (Inside and Field Channel teams, Field Engineering teams, etc.)
• Appointment setting, managing pipeline, comfort with CRM system
• Comfortable managing deals on a global scale when appropriate
• Proactively maintain positive business relationships with opposite members from our partner's organizations
• Work in a fast-paced, flexible, and passionate sales environment under minimal supervision
• Competence and knowledge of RFI/RFP processes
• Familiarity with OEM/Embedded Systems opportunities
• Travel, perform presentations, and work with customers and business development partner teams
KEY TECHNICAL SKILLS, KNOWLEDGE and QUALIFICATIONS:
• 5+ years of working experience in strategic sales and account management
• 10+ years of experience in the technology related sales, computer security industry preferred
• In-depth understanding of cybersecurity software
• Proven reputation for over-achieving quota
• Experience with contracts negotiation and contract management
• Experience working with Original Equipment Manufacturers (OEM's)
• Global work experience a plus
• Detail oriented and self-reliant
• Existing contacts with NSP and VAR channel
• Existing contacts with the computer security analysts is a plus but not required
• Ability to report and forecast sales every week and month
• Self-motivated, passionate and customer focused
• Experience working in a fast-paced environment with multiple priorities and tight deadlines
• Very high language skills required: Ability to read, analyze, and interpret legal documents, ability to respond to common inquiries and complaints, ability to effectively present information to top management.
• Intermediate mathematical skills: Ability to calculate discounts, interest, commissions, proportions, percentages
• High level of Personal Computer proficiency
• High level of inter-personal relationship and excellent written and verbal communication skills
Qualifications
• University undergraduate degree in Engineering, Business, Finance or Computer Sciences, or equivalent experience.
JOB FIT:
• Must be available to work days, evenings and weekends if necessary
• Must be able to accommodate for calls/meetings with different time zones
• Be available for travel at approximately 20-30%.
Salary Range
Compensation depending on experience will range from
$135,000-$202,600 OTE yearly
Job requisition
JR-03765 Business Development Manager (Open)
Primary location
San Diego
Additional locations
Time type
Full time Show more details...
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