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Most recent job postings at fepblue
via Geebo
posted_at: 5 days agoschedule_type: Full-timesalary: 20–28 an hour
Hingham, MA Hingham, MA Full-time Full-time $20 an hour $20 an hour Ready to help us transform healthcare? Bring your true colors to blue.
FEP Service Representative Hingham, MA Full Time $1,000 Sign-On Bonus! (The sign on bonus will be paid out in 4 installments of $250, after 3, 6, 9, and 12 months of employment.
Associates must remain employed with the company in order to receive each of the... installment payments.
) As the primary contact for
Hingham, MA Hingham, MA Full-time Full-time $20 an hour $20 an hour Ready to help us transform healthcare? Bring your true colors to blue.
FEP Service Representative Hingham, MA Full Time $1,000 Sign-On Bonus! (The sign on bonus will be paid out in 4 installments of $250, after 3, 6, 9, and 12 months of employment.
Associates must remain employed with the company in order to receive each of the... installment payments.
) As the primary contact for our members and providers, the Service Representative is one of the most important positions at Blue Cross Blue Shield of Massachusetts.
Our ability to provide outstanding service to our members and providers continues to be a top goal for every associate.
Service Representatives work in a structured inbound call center environment.
Blue Cross Blue Shield of Massachusetts is the largest health care provider in the Commonwealth.
The Federal Employee Program is Blue Cross Blue Shield of Massachusetts's largest single account.
The training commitment requires you to attend a ten to twelve-week virtual new hire training program.
During that time, our new team members experience a classroom and lab environment where you'll be provided in depth training and then be supported while taking member calls with extensive coaching and support.
Training is Monday through Friday.
While in the classroom, you will work 8:
30 am-4:
30pm.
During the lab and in the call center, the hours are Monday, Tuesday, Wednesday, Friday, 8:
30 am-4:
30pm and Thursday, 8:
30 - 5:
30pm (details be to be shared).
A 15-month commitment is required for this position, after which you'll have the opportunity to apply internally for other positions.
Who We're Looking For:
At Blue Cross Blue Shield of Massachusetts, we value our employees as much as our members and providers.
No two members and/or providers, problems, or resolution journeys are the same.
Our reps are the kind of people who create a plan and take charge in situations where others feel lost.
If you excel at figuring out logic puzzles and logistics challenges outside of work, such as organizing sports tournaments or planning long road trips with multiple destinations, then we bet you have the right stuff! We're looking for people best described as A proactive, solution-oriented decision maker A planner, multi-tasker, and expert problem solver Outspoken, with a can-do attitude and infectious positivity What You'll Do in Your Role As a FEP Service Representative at Blue Cross Blue Shield of Massachusetts you are in charge of solving member and/or providers' problems and helping them get back to enjoying their lives as quickly and effortlessly as possible.
You are empowered to provide members with peace of mind that their current issue is resolved and that none are on the horizon.
Successful service representatives deliver an effortless member and/or provider experience by:
Taking the lead - our reps take ownership of member and providers' issues, relieving members and providers' stress while guiding them to a quick and easy resolution.
Identifying future problems - not only do our reps solve the current member or provider concern but they actively identify and solve any lurking complications the member may encounter after their first interaction.
Sharing insights with peers and management - our positive team culture relies on open communication to continuously improve how our work gets done.
Having fun! - our work is important, but we don't take ourselves too seriously.
We love helping others and have a fun community dedicated to doing so! Our Investment In You Don't worry - you don't have to be an expert to become one! So long as you bring your passion for people and problem solving, we'll invest in you to take care of the rest.
We'll provide fun, thorough, and paid training that will teach you everything you need to know to feel confident handling member and/or provider issues with a team of support by your side.
As an FEP Service Representative, you are the face of our company, and at Blue Cross Blue Shield of Massachusetts we believe it's important to ask for our reps' input on anything from member and provider solutions to workspace design.
Join our team to enjoy:
Recognition and rewards for high-performance and improvement Internal career pathing with individual mentorship, networking and events Employee resource groups for employees with shared backgrounds or the desire to learn more about their colleagues.
All are welcome at our ERGs! A dynamic work environment that keeps you thinking! Best in class health, wellness, and retirement benefits among many others! Performance based annual bonuses $1,000 Sign-On Bonus! (The sign on bonus will be paid out in 4 installments of $250, after 3, 6, 9, and 12 months of employment.
Associates must remain employed with the company in order to receive each of the installment payments.
) If interested, you can expect an email within one day of application to begin the hiring process by taking an online assessment in the comfort of your home.
If you think you have what it takes, take the plunge and apply today.
EDUCATION/RELEVANT
Experience:
High school diploma or equivalent BS/BA degree preferred or equivalent work experience.
2-3 years customer service experience Technology savvy with strong working knowledge of computer software applications and operating systems with the ability to learn quickly and navigate through multiple systems simultaneously.
This position is eligible for the following personas:
eWorker, Mobile, Resident.
Minimum Education Requirements:
High school degree or equivalent required unless otherwise noted above Location Hingham Time Type Full time Hourly Rate:
$20.
00 The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting.
We may ultimately pay more or less than the posted range, and the range may be modified in the future.
An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.
This job is also eligible for variable pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.
Note:
No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable.
The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
WHY Blue Cross Blue Shield of MA? We understand that the confidence gap and imposter syndrome can prevent amazing candidates coming our way, so please don't hesitate to apply.
We'd love to hear from you.
You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA.
The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant.
We encourage you to bring us your true colors, , your perspectives, and your experiences.
It's in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.
As an employer, we are committed to investing in your development and providing the necessary resources to enable your success.
Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page.
If this sounds like something you'd like to be a part of, we'd love to hear from you.
You can also join our Talent Community to stay in the know on all things Blue.
At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing.
We provide a flexible hybrid work model in which roles are designated as resident (on site 4-5 days/week), mobile (on site 1-3 days/week), or eworker (on site 0-3 days/month).
.
Estimated Salary: $20 to $28 per hour based on qualifications Show more details...
FEP Service Representative Hingham, MA Full Time $1,000 Sign-On Bonus! (The sign on bonus will be paid out in 4 installments of $250, after 3, 6, 9, and 12 months of employment.
Associates must remain employed with the company in order to receive each of the... installment payments.
) As the primary contact for our members and providers, the Service Representative is one of the most important positions at Blue Cross Blue Shield of Massachusetts.
Our ability to provide outstanding service to our members and providers continues to be a top goal for every associate.
Service Representatives work in a structured inbound call center environment.
Blue Cross Blue Shield of Massachusetts is the largest health care provider in the Commonwealth.
The Federal Employee Program is Blue Cross Blue Shield of Massachusetts's largest single account.
The training commitment requires you to attend a ten to twelve-week virtual new hire training program.
During that time, our new team members experience a classroom and lab environment where you'll be provided in depth training and then be supported while taking member calls with extensive coaching and support.
Training is Monday through Friday.
While in the classroom, you will work 8:
30 am-4:
30pm.
During the lab and in the call center, the hours are Monday, Tuesday, Wednesday, Friday, 8:
30 am-4:
30pm and Thursday, 8:
30 - 5:
30pm (details be to be shared).
A 15-month commitment is required for this position, after which you'll have the opportunity to apply internally for other positions.
Who We're Looking For:
At Blue Cross Blue Shield of Massachusetts, we value our employees as much as our members and providers.
No two members and/or providers, problems, or resolution journeys are the same.
Our reps are the kind of people who create a plan and take charge in situations where others feel lost.
If you excel at figuring out logic puzzles and logistics challenges outside of work, such as organizing sports tournaments or planning long road trips with multiple destinations, then we bet you have the right stuff! We're looking for people best described as A proactive, solution-oriented decision maker A planner, multi-tasker, and expert problem solver Outspoken, with a can-do attitude and infectious positivity What You'll Do in Your Role As a FEP Service Representative at Blue Cross Blue Shield of Massachusetts you are in charge of solving member and/or providers' problems and helping them get back to enjoying their lives as quickly and effortlessly as possible.
You are empowered to provide members with peace of mind that their current issue is resolved and that none are on the horizon.
Successful service representatives deliver an effortless member and/or provider experience by:
Taking the lead - our reps take ownership of member and providers' issues, relieving members and providers' stress while guiding them to a quick and easy resolution.
Identifying future problems - not only do our reps solve the current member or provider concern but they actively identify and solve any lurking complications the member may encounter after their first interaction.
Sharing insights with peers and management - our positive team culture relies on open communication to continuously improve how our work gets done.
Having fun! - our work is important, but we don't take ourselves too seriously.
We love helping others and have a fun community dedicated to doing so! Our Investment In You Don't worry - you don't have to be an expert to become one! So long as you bring your passion for people and problem solving, we'll invest in you to take care of the rest.
We'll provide fun, thorough, and paid training that will teach you everything you need to know to feel confident handling member and/or provider issues with a team of support by your side.
As an FEP Service Representative, you are the face of our company, and at Blue Cross Blue Shield of Massachusetts we believe it's important to ask for our reps' input on anything from member and provider solutions to workspace design.
Join our team to enjoy:
Recognition and rewards for high-performance and improvement Internal career pathing with individual mentorship, networking and events Employee resource groups for employees with shared backgrounds or the desire to learn more about their colleagues.
All are welcome at our ERGs! A dynamic work environment that keeps you thinking! Best in class health, wellness, and retirement benefits among many others! Performance based annual bonuses $1,000 Sign-On Bonus! (The sign on bonus will be paid out in 4 installments of $250, after 3, 6, 9, and 12 months of employment.
Associates must remain employed with the company in order to receive each of the installment payments.
) If interested, you can expect an email within one day of application to begin the hiring process by taking an online assessment in the comfort of your home.
If you think you have what it takes, take the plunge and apply today.
EDUCATION/RELEVANT
Experience:
High school diploma or equivalent BS/BA degree preferred or equivalent work experience.
2-3 years customer service experience Technology savvy with strong working knowledge of computer software applications and operating systems with the ability to learn quickly and navigate through multiple systems simultaneously.
This position is eligible for the following personas:
eWorker, Mobile, Resident.
Minimum Education Requirements:
High school degree or equivalent required unless otherwise noted above Location Hingham Time Type Full time Hourly Rate:
$20.
00 The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting.
We may ultimately pay more or less than the posted range, and the range may be modified in the future.
An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.
This job is also eligible for variable pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.
Note:
No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable.
The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
WHY Blue Cross Blue Shield of MA? We understand that the confidence gap and imposter syndrome can prevent amazing candidates coming our way, so please don't hesitate to apply.
We'd love to hear from you.
You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA.
The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant.
We encourage you to bring us your true colors, , your perspectives, and your experiences.
It's in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.
As an employer, we are committed to investing in your development and providing the necessary resources to enable your success.
Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page.
If this sounds like something you'd like to be a part of, we'd love to hear from you.
You can also join our Talent Community to stay in the know on all things Blue.
At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing.
We provide a flexible hybrid work model in which roles are designated as resident (on site 4-5 days/week), mobile (on site 1-3 days/week), or eworker (on site 0-3 days/month).
.
Estimated Salary: $20 to $28 per hour based on qualifications Show more details...
via Bank Of Montserrat
posted_at: 15 days agoschedule_type: Full-time
Hawaii Medical Service Association is now hiring Federal Employee Programs Benefit Processor- Customer Service Representative II Honolulu in Honolulu, HI 96814. View job listing details and apply now. Job Summary Hybrid Work Environment - Must reside in Hawaii The FEP Benefit ProcessorCSR II is responsible for making accurate and timely claims processing determinations on medical and dental claims This position is also required to maintain servicing
Hawaii Medical Service Association is now hiring Federal Employee Programs Benefit Processor- Customer Service Representative II Honolulu in Honolulu, HI 96814. View job listing details and apply now. Job Summary Hybrid Work Environment - Must reside in Hawaii The FEP Benefit ProcessorCSR II is responsible for making accurate and timely claims processing determinations on medical and dental claims This position is also required to maintain servicing proficiency to assist our Members and Providers by telephone in-person and written correspondence Expected servicing requirements include accurate and timely claims processing and servicing of inquiry to ensure a level of satisfaction that meets or exceeds our FEP contractual performance requirements Work directly impacts the quality and cost of work in the department and contributes towards HMSAs mission to deliver exceptional service and outstanding results to our customers Thorough working knowledge of standard and non-routine... procedures products rules and instructions to perform full range of assignments Requires complete analysis reasoning and problem solving to research identify and resolve recurring inefficiencies that may involve system issues enrollment benefits and claims processing information and procedures Applies judgment to discern relevant information and to recommend best precedents guidelines or options Exempt or Non-Exempt Non-exempt Minimum Qualifications Associates degree and one 1 year of related experience or equivalent combination of education and work experience Strong verbal and written communication skills Effective verbal and written communication skills Requires attention to detail and the ability to work on multiple projects simultaneously Working knowledge of general office practices and procedures Basic knowledge of Microsoft Office applications Including but not limited to Word Excel and Outlook Duties and Responsibilities Perform accurate benefit administration determinations on standard and complex claims processing scenarios that meet accuracy and timelines standards Concurrently utilize multiple local HMSA and FEP Directors Office and Operations Center systems and resources to research and resolve claims processing deferrals and adjustments Effectively apply sound claims processing decisions that deliver high quality customer-centric delivery of service Collaborate with intra-department team and internal departments that support FEP benefit and claims processing activities such as Medical Management Customer Relations and Finance amp Accounting to ensure consistent delivery of information and services Identify problematic issues in policy or process that result in unintended negative consequences for the Member or Provider Promptly present case details recommend solutions andor corrective action to management to minimize unfavorable customer impact Deliver accurate and timely responses to eligibility benefit and basiccomplex claims status inquiries using multiple systems and resources to research information ie QNXT Documentum 837 Database Mainframe ASSIST FEPDirect FEPBlueorg BlueWeborg PC software Exhibit advanced ability to respond verbally in person and in writing to internal and external customers inquiries on enrollment eligibility benefits and claims adjudication questions in a professional accurate and timely manner Active and engaged participation in test claim creation and validation efforts to ensure the proper processing outcomes and compliance with local HMSA and FEP Operations Center system upgrades and or enhancements Performs all other miscellaneous responsibilities and duties as assigned or directed LI-Hybrid
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