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https://firestonecompleteautocare.com
Firestone Tire and Rubber Company
Most recent job postings at Firestone Tire and Rubber Company
via FIRESTONECOMPLETEAUTOCARE.COM - Richmond Heights
schedule_type: Full-timesalary: 17–21 an hour
JOB DESCRIPTION
An energetic position to provide customer needs in person and on the phone. Use your communication skills to explain warranty options, establish time commitments between technicians and customers, checkout procedures, and promotion of products and services...
RESPONSIBILITIES
• Building customer satisfaction & loyalty.
• The merchandising, advertising and promotion of products and services.
• Energetic responsiveness to every
JOB DESCRIPTION
An energetic position to provide customer needs in person and on the phone. Use your communication skills to explain warranty options, establish time commitments between technicians and customers, checkout procedures, and promotion of products and services...
RESPONSIBILITIES
• Building customer satisfaction & loyalty.
• The merchandising, advertising and promotion of products and services.
• Energetic responsiveness to every customer, on the phone and in the store.
• Desire to succeed in a retail environment.
• Motivated sales individual.
• Other duties as assigned Show more details...
An energetic position to provide customer needs in person and on the phone. Use your communication skills to explain warranty options, establish time commitments between technicians and customers, checkout procedures, and promotion of products and services...
RESPONSIBILITIES
• Building customer satisfaction & loyalty.
• The merchandising, advertising and promotion of products and services.
• Energetic responsiveness to every customer, on the phone and in the store.
• Desire to succeed in a retail environment.
• Motivated sales individual.
• Other duties as assigned Show more details...
via Jobs And Careers
schedule_type: Full-time
Company Overview
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the... right place to build a career.
Whatever role you
Company Overview
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the... right place to build a career.
Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.
We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.
Job Category
Retail
Position Summary
An energetic position to provide customer needs in person and on the phone. Use your communication skills to explain warranty options, establish time commitments between technicians and customers, checkout procedures and promotion of products and services.
Responsibilities
• Building customer satisfaction & loyalty
• The merchandising, advertising and promotion of products and services
• Energetic responsiveness to every customer, on the phone and in the store
• Desire to succeed in a retail environment
• Motivated sales individual
• Other duties as assigned
Minimum Qualifications
• High School Diploma or equivalent
• 2-years of consumer retail sales experience
• Must be able to communicate with and assist customers in the areas of sales and complaints to ensure customer retention and loyalty
• Problem solving as it relates to customer complaints
• Must have a valid automobile driver’s license at all times and be able to drive customer and company vehicles
• Must complete and maintain all of the current and required BSRO store education courses & modules required for this position
Preferred Qualifications:
• 2-year degree or equivalent
Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Employment Eligibility
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment Show more details...
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the... right place to build a career.
Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.
We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.
Job Category
Retail
Position Summary
An energetic position to provide customer needs in person and on the phone. Use your communication skills to explain warranty options, establish time commitments between technicians and customers, checkout procedures and promotion of products and services.
Responsibilities
• Building customer satisfaction & loyalty
• The merchandising, advertising and promotion of products and services
• Energetic responsiveness to every customer, on the phone and in the store
• Desire to succeed in a retail environment
• Motivated sales individual
• Other duties as assigned
Minimum Qualifications
• High School Diploma or equivalent
• 2-years of consumer retail sales experience
• Must be able to communicate with and assist customers in the areas of sales and complaints to ensure customer retention and loyalty
• Problem solving as it relates to customer complaints
• Must have a valid automobile driver’s license at all times and be able to drive customer and company vehicles
• Must complete and maintain all of the current and required BSRO store education courses & modules required for this position
Preferred Qualifications:
• 2-year degree or equivalent
Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Employment Eligibility
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment Show more details...
via Jobs And Careers
schedule_type: Full-time
Company Overview
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the... right place to build a career.
Whatever role you
Company Overview
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the... right place to build a career.
Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.
We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.
Job Category
Retail
Position Summary
An energetic position to provide customer needs in person and on the phone. Use your communication skills to explain warranty options, establish time commitments between technicians and customers, checkout procedures and promotion of products and services.
Responsibilities
• Building customer satisfaction & loyalty
• The merchandising, advertising and promotion of products and services
• Energetic responsiveness to every customer, on the phone and in the store
• Desire to succeed in a retail environment
• Motivated sales individual
• Other duties as assigned
Preferred Qualifications:
• 2-year degree or equivalent
Minimum Qualifications
• High School Diploma or equivalent
• 2-years of consumer retail sales experience
• Must be able to communicate with and assist customers in the areas of sales and complaints to ensure customer retention and loyalty
• Problem solving as it relates to customer complaints
• Must have a valid automobile driver’s license at all times and be able to drive customer and company vehicles
• Must complete and maintain all of the current and required BSRO store education courses & modules required for this position
Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Employment Eligibility
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment Show more details...
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the... right place to build a career.
Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.
We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.
Job Category
Retail
Position Summary
An energetic position to provide customer needs in person and on the phone. Use your communication skills to explain warranty options, establish time commitments between technicians and customers, checkout procedures and promotion of products and services.
Responsibilities
• Building customer satisfaction & loyalty
• The merchandising, advertising and promotion of products and services
• Energetic responsiveness to every customer, on the phone and in the store
• Desire to succeed in a retail environment
• Motivated sales individual
• Other duties as assigned
Preferred Qualifications:
• 2-year degree or equivalent
Minimum Qualifications
• High School Diploma or equivalent
• 2-years of consumer retail sales experience
• Must be able to communicate with and assist customers in the areas of sales and complaints to ensure customer retention and loyalty
• Problem solving as it relates to customer complaints
• Must have a valid automobile driver’s license at all times and be able to drive customer and company vehicles
• Must complete and maintain all of the current and required BSRO store education courses & modules required for this position
Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Employment Eligibility
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment Show more details...
via Glassdoor
posted_at: 20 days agoschedule_type: Full-time
Company Overview
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the... right place to build a career.
Whatever role you
Company Overview
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the... right place to build a career.
Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.
We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.
Job Category
Retail
Position Summary
The Automotive Technician position requires your experience and technical expertise to diagnose drivability and electrical systems, while using your leadership and mentoring skills in driving a team toward increased customer care and satisfaction.
Responsibilities
• Change oil, transmission fluid and filters
• Install batteries and checks electrical systems
• Tire maintenance
• Install parts
• Road test vehicles
Minimum Qualifications
• Reading and writing
• Ability to learn basic mechanical tasks
• Must have a valid automobile driver’s license at all times and be able to drive customer and company vehicles
• Must have a minimum 2 years of automotive repair experience, completion of Vocational-Technical School program in a related field or demonstrated skills via third party certificates/assessment - A.S.E. certification in at least one of A1-A8 is required. (New hires with external similar qualifications/certifications will have up to 2 years of employment to comply)
Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Employment Eligibility
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment Show more details...
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the... right place to build a career.
Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.
We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.
Job Category
Retail
Position Summary
The Automotive Technician position requires your experience and technical expertise to diagnose drivability and electrical systems, while using your leadership and mentoring skills in driving a team toward increased customer care and satisfaction.
Responsibilities
• Change oil, transmission fluid and filters
• Install batteries and checks electrical systems
• Tire maintenance
• Install parts
• Road test vehicles
Minimum Qualifications
• Reading and writing
• Ability to learn basic mechanical tasks
• Must have a valid automobile driver’s license at all times and be able to drive customer and company vehicles
• Must have a minimum 2 years of automotive repair experience, completion of Vocational-Technical School program in a related field or demonstrated skills via third party certificates/assessment - A.S.E. certification in at least one of A1-A8 is required. (New hires with external similar qualifications/certifications will have up to 2 years of employment to comply)
Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Employment Eligibility
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment Show more details...
via Jobs And Careers
posted_at: 5 days agoschedule_type: Full-time
Company Overview
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the... right place to build a career.
Whatever role you
Company Overview
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the... right place to build a career.
Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.
We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.
Job Category
Retail
Position Summary
Responsible for every aspect of the store operation, which includes: selecting, coaching and developing store teammates as well as merchandising, advertising and promotion of products and services.
Responsibilities
• Customer service
• Drive store Sales & promotions
• Build Customer Satisfaction & Loyalty
• Creating Results for Teammates, Customers and the Company
• Understand alternative tire sourcing and competitors
• Payroll, budgets and store goals
• Responsible for record keeping and relevant financial information
• Manage, schedule and assign staff according to their skill level
• Attend paid training to stay up-to-date with new developments in the automotive service industry
• Follow up with customers to obtain feedback and ensure they are satisfied with received
• Other duties as assigned
Preferred Qualifications:
• 2-year college degree or equivalent
Minimum Qualifications
• High School Diploma or equivalent
• Demonstrated success in retail sales management
• Problem solving as it relates to customer complaints
• Aptitude to manage inventory, order scheduling, and ongoing merchandising displays
• Must be able to assist customers for personal sales as well as complaints to ensure customer retention and loyalty
• Teammate and customer communication skills
• Negotiation and conflict resolution skills
• Must have a valid automobile driver’s license at all times and be able to drive customer and company vehicles
• Must have completed all current and required BSRO store education courses & modules required for this position
Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Employment Eligibility
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment Show more details...
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the... right place to build a career.
Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.
We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.
Job Category
Retail
Position Summary
Responsible for every aspect of the store operation, which includes: selecting, coaching and developing store teammates as well as merchandising, advertising and promotion of products and services.
Responsibilities
• Customer service
• Drive store Sales & promotions
• Build Customer Satisfaction & Loyalty
• Creating Results for Teammates, Customers and the Company
• Understand alternative tire sourcing and competitors
• Payroll, budgets and store goals
• Responsible for record keeping and relevant financial information
• Manage, schedule and assign staff according to their skill level
• Attend paid training to stay up-to-date with new developments in the automotive service industry
• Follow up with customers to obtain feedback and ensure they are satisfied with received
• Other duties as assigned
Preferred Qualifications:
• 2-year college degree or equivalent
Minimum Qualifications
• High School Diploma or equivalent
• Demonstrated success in retail sales management
• Problem solving as it relates to customer complaints
• Aptitude to manage inventory, order scheduling, and ongoing merchandising displays
• Must be able to assist customers for personal sales as well as complaints to ensure customer retention and loyalty
• Teammate and customer communication skills
• Negotiation and conflict resolution skills
• Must have a valid automobile driver’s license at all times and be able to drive customer and company vehicles
• Must have completed all current and required BSRO store education courses & modules required for this position
Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Employment Eligibility
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment Show more details...
via Jobs And Careers
schedule_type: Full-time
Company Overview
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the... right place to build a career.
Whatever role you
Company Overview
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the... right place to build a career.
Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.
We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.
Job Category
Retail
Position Summary
The Maintenance Technician is an entry level position in which you will be an integral part of a fantastic team servicing vehicles. STOP looking for a job and START investing in your career as a Maintenance Technician at Firestone! Full and Part-time benefits available from day one- including tool program discounts!
Responsibilities
• Learn how to diagnose and repair basic automotive including brakes, alignments, suspensions, cooling and electrical
• Change oil and/or transmission fluid and filters
• Install and perform tire maintenance
• Install batteries, shock absorbers, exhaust systems and check electrical systems
• Road test vehicles
Preferred Qualifications:
Experience in automotive service industry preferred
Minimum Qualifications
• Reading and writing
• Ability to learn basic mechanical tasks
• Must have a valid automobile driver’s license at all times and be able to drive customer and company vehicles
Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Employment Eligibility
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment Show more details...
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the... right place to build a career.
Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.
We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.
Job Category
Retail
Position Summary
The Maintenance Technician is an entry level position in which you will be an integral part of a fantastic team servicing vehicles. STOP looking for a job and START investing in your career as a Maintenance Technician at Firestone! Full and Part-time benefits available from day one- including tool program discounts!
Responsibilities
• Learn how to diagnose and repair basic automotive including brakes, alignments, suspensions, cooling and electrical
• Change oil and/or transmission fluid and filters
• Install and perform tire maintenance
• Install batteries, shock absorbers, exhaust systems and check electrical systems
• Road test vehicles
Preferred Qualifications:
Experience in automotive service industry preferred
Minimum Qualifications
• Reading and writing
• Ability to learn basic mechanical tasks
• Must have a valid automobile driver’s license at all times and be able to drive customer and company vehicles
Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Employment Eligibility
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment Show more details...
via Salary.com
schedule_type: Full-time
Company Overview
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the... right place to build a career.
Whatever role you
Company Overview
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the... right place to build a career.
Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.
We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.
Job Category
Retail
Position Summary
Manage all vehicle services, equipment, service associates and service instruction to increase capacity utilization through efficient/effective processing of tire and service demand.
Responsibilities
The responsibilities and duties of this role include, but are not limited to:
Manages Overall Automobile Service Operations (~30% of time)
• Manages all automotive service functions by overseeing continuous flow production through the proper implementation of the Integrated Store Operating System.
• Manages parts inventory and outside purchases, including assisting in maintaining stock inventory levels to minimize outside purchases.
• Manages the return of unused parts to vendors, including following up on credits, invoicing, etc.
• Reviews shop area, equipment and teammates for compliance with company safety procedure.
• Is familiar with basic OSHA laws.
• Is responsible for control of store assets in service department area.
• Is responsible for shop safety including, but not limited to, use of and maintenance of safety equipment, i.e. glasses, eye wash stations, first aid kits, etc.
• Oversees the Customer Service Delivery System (CSDS) and Quality Assurance Program in the Service Department.
• Maintains ultimate performance standards and holds vehicle service teammates accountable through performance appraisals.
• Assists technicians in sophisticated diagnostics as needed.
• Manages all automotive service functions.
• Visually reviews all service tickets, prices and prioritizes each ticket while coaching associates on technical and sales skills.
• Conducts intermittent reviews of Service Teammate inspection & service quality with a goal of eliminating documentation errors and missed add on sales opportunities.
• The MVS is the last line of defense for inspection quality with a goal of eliminating documentation errors and missed add on sales opportunities.
Manages People (~30% of the time)
• Directly and indirectly hires service department associates.
• Interviews prospective employees, determining qualifications for open positions and assists Store Manager on final employment decisions.
• Supervises the work of technicians and service personnel, planning and scheduling their duties, assigning special work duties, and following up on completion of assignments.
• Ensures that the service department is staffed at the optimum level of number and quality of teammates.
• Creates a highly motivated team environment/climate.
• Is responsible for vehicle service teammate area organization and professionalism to provide both a positive teammate and customer experience (this includes teammate changing areas, stock room, restroom and break areas).
• Develops technicians at every level. Specifically grows lower-level technicians by putting them with the right person to shadow, teaching processes/procedures and ensuring safety so they can develop into a higher-level technician.
• Responsible for vehicle service teammate development through mentoring, leverage of BSRO education opportunities, assistance in certification attainment and communication of career progression opportunities.
• Establishes performance standards and conducts individual employee performance appraisals.
• Conducts group meetings with associates.
Customer Service and Sales Activities (~30% of the time)
• Directly handles customers in areas of sales, service, complaints, adjustments, etc., including greeting and handling customers to conclusion in store and over telephone.
• Handles customer complaints and tire adjustments.
• Develops customer loyalty and retention through relationship selling.
• Grows profit through service or tire recommendations as needed by the customer, including alignments, flushes, scheduled maintenance services, etc.
• Keeps current on special event promotions for suggestive selling.
• Meets or exceeds customer’s service expectations.
• Assists BOSS on more complex repair estimates
• Solicits and promotes customer use of CFNA Credit Card as frequently as possible.
Miscellaneous Functions (~10% of the time)
• Opens and/or closes the store as required and directed, which includes cash control and asset protection.
• Attends all store, area, and special meetings as required by store or area management.
• As needed, helps to unload merchandise shipments, changes and balances tires in the service department, constructs store displays, and performs other duties that are necessary to meet customer relationship requirements.
• Practices courtesy, honesty, and good judgment with all customers and store teammates.
• Other duties and tasks as assigned by store or area manager.
PREFERRED QUALIFICATIONS
• 2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate
PHYSICAL DEMANDS
Customer Service
• Sales floor counters are between (39in. & 44in.)
• Paperwork and printers are between (18in. & 39in.)
• Operate computer to look up parts and materials as well as invoice customers
• Work directly with customers throughout the day
• Retail locations can see between 15 and 55 customers per day depending on the location
Management Activities
• Daily duties involve management of a 3 to 25 bay retail automotive service store. Stores are open 7 days per week, 77 to 91 hours, and constant adjustments in staffing levels are required to handle the fluctuating sales/work flow
• Coaches, leads, and motivates 6 to 21 teammates
• Constantly move about the store sales floor with customers, the stock room which is usually at least two stories, the outside concourse to meet and greet customers in their cars, and the car service department where the bulk of the daily business takes place.
• Perform computer work for ordering and receiving products
• Make calls to outside suppliers for parts and equipment as needed
• May travel to meeting locations
Store Upkeep
• May setup and take down outside tire rack requiring (45 lbs.) of force to push down on jack to lift rack and (30 to 65 lbs.) to push/pull rack in and out of the store
• May stack tires outside store for displays between (1in. & 72in.)
• Store displays are between (1in. & 75in.)
• Tires can weigh between (11 lbs. & 72 lbs.) with the average at (27 to 35 lbs.)
• Setup and take down signs outside the store as needed
• Spray tires with black paint prior to putting on display to cover manufacturing lines
• Use a dry mop or broom if needed to keep the floor clean
• Stock paper products and soap in the restrooms
• Use rags or paper towels and spray bottles to keep displays, counters, and other areas clean
• All cleaning supplies and paper products weigh less then (5 lbs.)
Store Deliveries
• Tire deliveries contain between 90 & 400 tires 1 time per week depending on the retail location
• Storage racks are between (4in. & 106in.)
• Depending on the retail location, tires can be stored in the following manner
• Stack tires on carts between (1in. & 72in.) to take to storage. Then place in storage racks.
• Roll tires to storage and place in storage racks
• Roll tires to storage and place on a conveyor between (18in. & 43in.) then into racks
• Roll tires to storage and place into stacks
• Tires weigh between (11 lbs. & 72 lbs.)
• Majority of tires weight between (27 lbs. & 35 lbs.)
Vehicle Service
• Opening doors requires (20 to 45 lbs.) of lifting force
• Closing doors requires (20 to 80 lbs.) of pulling force without the use of body weight
• Drive customer vehicles
• Pull new tires for customers weighing between (11 lbs. & 72 lbs.) with the majority between (27 & 35 lbs.)
• Tire racks are between (4in. & 106in.) with ladders and step ladders available depending on the store
• Supplies are between (5in. & 112in.) with ladders and step ladders available depending on the store
• Supplies weigh between (1 & 42 lbs.)
• Pulling out floor jack arms from under the vehicle requires (3 to 20 lbs.) of force
• Adjusting arm length requires (3 to 22 lbs.) of force
• Maneuvering rack arms from the sides of the vehicles requires (3 to 22 lbs.) of force and are typically moved with feet
WORK ENVIRONMENT
Daily duties involve working within a 3 to 25-bay retail automotive service store. Stores are open 7 days per week, 75 – 91 hours and constant adjustments in service staffing levels are required to match the sales/work flow. The Manager of Vehicle Services indirectly directs 3-8 employees in an of the store which has:
• Cold work environment in the winter with cold cement floor.
• Hot work environment in the summer.
• Need for continual implementation/maintaining of all Safety & Health and environmental policies with knowledge, skill and good judgment.
Minimum Qualifications
• High School Diploma or equivalent
• 5 years of automotive technical experience with 2 years of engine performance/driveability experience.
• Problem solving as it relates to customer complaints
• Must have a valid automobile driver’s license at all times and be able to drive customer and company vehicles
• Must have completed all of the current and required BSRO store education courses & modules required for this position
• ASE Certified in (A4) Suspension & Steering, (A5) Brakes, (A6) Electrical/Electronics Systems, (A7) Heating & Air Conditioning, (A8) Engine Performance.
• Capacity to lead and coach others
• Teammate and customer/communication skills
• Ability to recruit and select technicians and general service teammates successfully according to store requirements
• Must have completed all of the current and required BSRO store education courses & modules required for this position.
Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Employment Eligibility
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment Show more details...
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the... right place to build a career.
Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.
We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.
Job Category
Retail
Position Summary
Manage all vehicle services, equipment, service associates and service instruction to increase capacity utilization through efficient/effective processing of tire and service demand.
Responsibilities
The responsibilities and duties of this role include, but are not limited to:
Manages Overall Automobile Service Operations (~30% of time)
• Manages all automotive service functions by overseeing continuous flow production through the proper implementation of the Integrated Store Operating System.
• Manages parts inventory and outside purchases, including assisting in maintaining stock inventory levels to minimize outside purchases.
• Manages the return of unused parts to vendors, including following up on credits, invoicing, etc.
• Reviews shop area, equipment and teammates for compliance with company safety procedure.
• Is familiar with basic OSHA laws.
• Is responsible for control of store assets in service department area.
• Is responsible for shop safety including, but not limited to, use of and maintenance of safety equipment, i.e. glasses, eye wash stations, first aid kits, etc.
• Oversees the Customer Service Delivery System (CSDS) and Quality Assurance Program in the Service Department.
• Maintains ultimate performance standards and holds vehicle service teammates accountable through performance appraisals.
• Assists technicians in sophisticated diagnostics as needed.
• Manages all automotive service functions.
• Visually reviews all service tickets, prices and prioritizes each ticket while coaching associates on technical and sales skills.
• Conducts intermittent reviews of Service Teammate inspection & service quality with a goal of eliminating documentation errors and missed add on sales opportunities.
• The MVS is the last line of defense for inspection quality with a goal of eliminating documentation errors and missed add on sales opportunities.
Manages People (~30% of the time)
• Directly and indirectly hires service department associates.
• Interviews prospective employees, determining qualifications for open positions and assists Store Manager on final employment decisions.
• Supervises the work of technicians and service personnel, planning and scheduling their duties, assigning special work duties, and following up on completion of assignments.
• Ensures that the service department is staffed at the optimum level of number and quality of teammates.
• Creates a highly motivated team environment/climate.
• Is responsible for vehicle service teammate area organization and professionalism to provide both a positive teammate and customer experience (this includes teammate changing areas, stock room, restroom and break areas).
• Develops technicians at every level. Specifically grows lower-level technicians by putting them with the right person to shadow, teaching processes/procedures and ensuring safety so they can develop into a higher-level technician.
• Responsible for vehicle service teammate development through mentoring, leverage of BSRO education opportunities, assistance in certification attainment and communication of career progression opportunities.
• Establishes performance standards and conducts individual employee performance appraisals.
• Conducts group meetings with associates.
Customer Service and Sales Activities (~30% of the time)
• Directly handles customers in areas of sales, service, complaints, adjustments, etc., including greeting and handling customers to conclusion in store and over telephone.
• Handles customer complaints and tire adjustments.
• Develops customer loyalty and retention through relationship selling.
• Grows profit through service or tire recommendations as needed by the customer, including alignments, flushes, scheduled maintenance services, etc.
• Keeps current on special event promotions for suggestive selling.
• Meets or exceeds customer’s service expectations.
• Assists BOSS on more complex repair estimates
• Solicits and promotes customer use of CFNA Credit Card as frequently as possible.
Miscellaneous Functions (~10% of the time)
• Opens and/or closes the store as required and directed, which includes cash control and asset protection.
• Attends all store, area, and special meetings as required by store or area management.
• As needed, helps to unload merchandise shipments, changes and balances tires in the service department, constructs store displays, and performs other duties that are necessary to meet customer relationship requirements.
• Practices courtesy, honesty, and good judgment with all customers and store teammates.
• Other duties and tasks as assigned by store or area manager.
PREFERRED QUALIFICATIONS
• 2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate
PHYSICAL DEMANDS
Customer Service
• Sales floor counters are between (39in. & 44in.)
• Paperwork and printers are between (18in. & 39in.)
• Operate computer to look up parts and materials as well as invoice customers
• Work directly with customers throughout the day
• Retail locations can see between 15 and 55 customers per day depending on the location
Management Activities
• Daily duties involve management of a 3 to 25 bay retail automotive service store. Stores are open 7 days per week, 77 to 91 hours, and constant adjustments in staffing levels are required to handle the fluctuating sales/work flow
• Coaches, leads, and motivates 6 to 21 teammates
• Constantly move about the store sales floor with customers, the stock room which is usually at least two stories, the outside concourse to meet and greet customers in their cars, and the car service department where the bulk of the daily business takes place.
• Perform computer work for ordering and receiving products
• Make calls to outside suppliers for parts and equipment as needed
• May travel to meeting locations
Store Upkeep
• May setup and take down outside tire rack requiring (45 lbs.) of force to push down on jack to lift rack and (30 to 65 lbs.) to push/pull rack in and out of the store
• May stack tires outside store for displays between (1in. & 72in.)
• Store displays are between (1in. & 75in.)
• Tires can weigh between (11 lbs. & 72 lbs.) with the average at (27 to 35 lbs.)
• Setup and take down signs outside the store as needed
• Spray tires with black paint prior to putting on display to cover manufacturing lines
• Use a dry mop or broom if needed to keep the floor clean
• Stock paper products and soap in the restrooms
• Use rags or paper towels and spray bottles to keep displays, counters, and other areas clean
• All cleaning supplies and paper products weigh less then (5 lbs.)
Store Deliveries
• Tire deliveries contain between 90 & 400 tires 1 time per week depending on the retail location
• Storage racks are between (4in. & 106in.)
• Depending on the retail location, tires can be stored in the following manner
• Stack tires on carts between (1in. & 72in.) to take to storage. Then place in storage racks.
• Roll tires to storage and place in storage racks
• Roll tires to storage and place on a conveyor between (18in. & 43in.) then into racks
• Roll tires to storage and place into stacks
• Tires weigh between (11 lbs. & 72 lbs.)
• Majority of tires weight between (27 lbs. & 35 lbs.)
Vehicle Service
• Opening doors requires (20 to 45 lbs.) of lifting force
• Closing doors requires (20 to 80 lbs.) of pulling force without the use of body weight
• Drive customer vehicles
• Pull new tires for customers weighing between (11 lbs. & 72 lbs.) with the majority between (27 & 35 lbs.)
• Tire racks are between (4in. & 106in.) with ladders and step ladders available depending on the store
• Supplies are between (5in. & 112in.) with ladders and step ladders available depending on the store
• Supplies weigh between (1 & 42 lbs.)
• Pulling out floor jack arms from under the vehicle requires (3 to 20 lbs.) of force
• Adjusting arm length requires (3 to 22 lbs.) of force
• Maneuvering rack arms from the sides of the vehicles requires (3 to 22 lbs.) of force and are typically moved with feet
WORK ENVIRONMENT
Daily duties involve working within a 3 to 25-bay retail automotive service store. Stores are open 7 days per week, 75 – 91 hours and constant adjustments in service staffing levels are required to match the sales/work flow. The Manager of Vehicle Services indirectly directs 3-8 employees in an of the store which has:
• Cold work environment in the winter with cold cement floor.
• Hot work environment in the summer.
• Need for continual implementation/maintaining of all Safety & Health and environmental policies with knowledge, skill and good judgment.
Minimum Qualifications
• High School Diploma or equivalent
• 5 years of automotive technical experience with 2 years of engine performance/driveability experience.
• Problem solving as it relates to customer complaints
• Must have a valid automobile driver’s license at all times and be able to drive customer and company vehicles
• Must have completed all of the current and required BSRO store education courses & modules required for this position
• ASE Certified in (A4) Suspension & Steering, (A5) Brakes, (A6) Electrical/Electronics Systems, (A7) Heating & Air Conditioning, (A8) Engine Performance.
• Capacity to lead and coach others
• Teammate and customer/communication skills
• Ability to recruit and select technicians and general service teammates successfully according to store requirements
• Must have completed all of the current and required BSRO store education courses & modules required for this position.
Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Employment Eligibility
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment Show more details...
via Salary.com
schedule_type: Full-time
Company Overview
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the... right place to build a career.
Whatever role you
Company Overview
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the... right place to build a career.
Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.
We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.
Job Category
Retail
Position Summary
The retail Sales and Service Specialist (SSS) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within BSRO. This role is primarily responsible for serving the Boss (customer) through assessing the Bosses’ needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring Boss satisfaction through thorough and timely completion of services. Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/serving the Boss and efficiently completing basic vehicle service tasks as required.
Responsibilities
• Hybrid Role
Customer service, sales, customer issue resolution- 75%
Basic vehicle service tasks, Oil, tires, fluids- 25%
Store operations, opening/closing, inventory, displays- as needed basis
• Growth and career development role
May assist Manager or act as Manager-On-Duty in certain circumstances or to support development
Will learn all aspects of store operations and flex between front/back shop tasks
Minimum Qualifications
• Minimum requirements
High School Diploma or equivalent
Valid automobile driver’s license
Customer service and career growth mindset
Ability to complete required store education courses and modules required for this position
Ability to learn and perform basic vehicle service tasks
Ability to learn and operate store systems
• Preferred
2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate
Previous consumer retail sales experience
Previous automotive experience a plus
Previous management/supervisory experience a plus
Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Employment Eligibility
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment Show more details...
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the... right place to build a career.
Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.
We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.
Job Category
Retail
Position Summary
The retail Sales and Service Specialist (SSS) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within BSRO. This role is primarily responsible for serving the Boss (customer) through assessing the Bosses’ needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring Boss satisfaction through thorough and timely completion of services. Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/serving the Boss and efficiently completing basic vehicle service tasks as required.
Responsibilities
• Hybrid Role
Customer service, sales, customer issue resolution- 75%
Basic vehicle service tasks, Oil, tires, fluids- 25%
Store operations, opening/closing, inventory, displays- as needed basis
• Growth and career development role
May assist Manager or act as Manager-On-Duty in certain circumstances or to support development
Will learn all aspects of store operations and flex between front/back shop tasks
Minimum Qualifications
• Minimum requirements
High School Diploma or equivalent
Valid automobile driver’s license
Customer service and career growth mindset
Ability to complete required store education courses and modules required for this position
Ability to learn and perform basic vehicle service tasks
Ability to learn and operate store systems
• Preferred
2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate
Previous consumer retail sales experience
Previous automotive experience a plus
Previous management/supervisory experience a plus
Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Employment Eligibility
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment Show more details...
via Shop Oro Valley
schedule_type: Full-time
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Show more details...
via Jobs And Careers
posted_at: 11 days agoschedule_type: Full-time
Company Overview
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the... right place to build a career.
Whatever role you
Company Overview
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the... right place to build a career.
Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.
We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.
Job Category
Retail
Position Summary
Services and repairs automotive systems
Pay Range: $18.40 - $27.60
Responsibilities
Customer and Vehicle Service (85%)
• Personally road tests automobiles (both before and after service work is performed)
• Performs inspections on assigned vehicles following BSRO procedures (according to M.A.P. Guidelines) to reports findings to service management
• Adequately explains mechanical diagnoses and needed repairs to non-mechanical individuals which may include teammates and Bosses on an as-required basis
• Performs tasks for which they are qualified in one or more of the following areas: brakes, electrical, engine performance, engine repair, heating/air conditioning, suspension/steering, automatic transmissions/transaxles and manual drivetrains and axles
• Keeps store management aware of service area mechanical repair problems as they occur
• Performs other duties as assigned or as required for the orderly management of the store, such as: removing mounting and/or installing tires, shock absorbers, batteries and other automotive supplies and services; loading and unloading trucks requiring the movement of items weighting up to 100 lbs
• Drives Boss or company vehicles to drop off and pick-up Bosses or automotive parts
• Practices proficiency in the application of BSRO methods, standards and procedures
• Continuously learns new technical information and techniques in formal training sessions in order to stay or become proficient in automotive diagnosis and repair
• Maintains A.S.E. certification(s)
• BSRO certifications completed and current
• Follows all BSRO applicable BSRO Standard Operating Procedures (SOPs) and Policies
Miscellaneous Functions (15%)
• Maintains service center standards of cleanliness, orderliness and appearance of space and equipment in the service department
• Reviews maintenance/operating efficiency of tools and store equipment, i.e. engine diagnostic equipment, alignment machines, brake lathes, etc. If needed, the store will contact the qualified repair vendor to perform the maintenance
• Complies with company safety policy and federal/state OSHA safety requirements which include, but is not limited to, the wearing of approved eye protection, proper lifting techniques, proper wheel torqueing, proper footwear, etc.
• Attends meetings as required by management
• Helps to provide on-the-job training for new Maintenance Technicians, General Service Positions, Installers and apprentice VSTs
• Other duties as assigned by Store Manager, Service Manager and/or Manager of Vehicle Services
PHYSICAL DEMANDS
Store Deliveries
• Tire deliveries contain between 90 & 400 tires 1 time per week depending on the retail location
• Storage racks are between (4in. & 106in.)
• Stack tires on carts between (1in. & 72in.) to take to storage. Then place in storage racks
• Roll tires to storage and place in storage racks
• Roll tires to storage and place on a conveyor between (18in. & 43in.) then into racks
• Roll tires to storage and place into stacks
• Tires weigh between (11 lbs. & 66 lbs.)
• Majority of tires weight between (18 lbs. & 27 lbs.)
• Pushing or pulling tires into or out of tight racks requires (15 to 55 lbs.) of force
Tire Service
• Perform 0 to 3 flat repairs per day
• Mount and balance 4 to 28 tires per day
• Rotate wheels on 1 to 7 vehicles per day
• Pull new tires for customers weighing between (11 lbs. & 72 lbs.)
• Average car tire weighs (27 lbs.), Average truck/SUV tire weighs (35 lbs.), Average Off Road Truck tire weighs (44.5 lbs.)
• Tire racks are between (4in. & 106in.) with ladders and step ladders available depending on the store
• Wheels weigh between (5 & 42 lbs.) with an average of (20.6 lbs.)
• Place wheels and tires on mounting machines between (28in. & 31in.)
• Place wheels on balancer between (27in. & 29in.)
• Tire mounting handles are between (19in. & 64in.)
• Use foot controls to remove and mount tires
• Tire repair stand are between (36in. & 39in.)
• Pulling back the tire bar to hook onto the mounting machine requires (20 to 35 lbs.) of force
• Pulling the valve stem with a tool requires (1 to 15 lbs.) of force
• Wing nut for balancer weighs (4 lbs.)
• Air impact wrench/torque gun weighs (6 to 8 lbs.)
• Pushing down on torque bars requires (40 to 80 lbs.) of force. Body weight can be used to offset the force needed
• Air hoses hang between (72in. & 80in.)
Oil Changes
• Oil changes can take between (35 min. & 1 hour)
• Opening and closing hoods requires (3 to 6 lbs.) of force
• Pulling oil hose to vehicles requires (4 to 13 lbs.) of force
• Oil hoses hang between (66in. & 80in.)
• Maneuvering oil carts requires (4 to 15 lbs.) of force
• Pulling out floor jack arms from under the vehicle requires (3 to 20 lbs.) of force
• Adjusting arm length requires (3 to 22 lbs.) of force
• Maneuvering rack arms from the sides of the vehicles requires (3 to 22 lbs.) of force and are typically moved with feet
• Oil filters are stored between (4in. & 61in.)
• Individual quarts of oil weigh (1.5 to 2 lbs.)
• Oil filters weigh less then (5 lbs.)
Alignments
• Perform between 2 & 10 alignments per day
• Sliding vehicle plates requires up to (20 lbs.) of force
• Alignment remote weighs (4.5 lbs.)
• Sliding alignment jacks requires (10 to 55 lbs.) of force
• Alignment computer keyboard is between (44in. & 47in.)
• Alignment reflectors are between (22in. & 60in.)
• Alignment reflectors weigh between (10 & 16 lbs.)
• Alignment break arm weighs (1.5 lb.)
• Step onto and off of alignment rack to access steering wheel, key and to set the parking in the vehicle
• Use hand tools to make adjustments under the vehicle
• All adjustments are performed overhead while vehicle is on the rack
Fluid Service
• Fluid services can take up to 1 hour
• Perform 1 to 5 fluid services per day
• Fill transmission machine with 7 to 11 quarts of fluid
• Fill coolant with up to 2 gallons weighing (9 lbs.) each
• Old jugs of coolant can weigh up to (30 to 35 lbs.)
• Opening and closing hoods requires (3 to 6 lbs.) of force.
• Use hand tools for fluid services
• Pulling out floor jack arms from under the vehicle requires (3 to 20 lbs.) of force
• Adjusting arm length requires (3 to 22 lbs.) of force
• Maneuvering rack arms from the sides of the vehicles requires (3 to 22 lbs.) of force and are typically moved with feet
• Supplies are between (4in. & 112in.) with a ladder available
• Perform overhead work under the vehicle
• Maneuvering oil carts requires (4 to 15 lbs.) of force
• Maneuvering coolant cart requires (4 to 20 lbs.) of force
Brake Service
• Perform 0 to 2 brake fluid exchanges per day
• Perform 0 to 2 brake pad changes per day
• Perform 0 to 2 rotor services per day
• Brake services can take between 1 & 2 hours per axle
• Pulling out floor jack arms from under the vehicle requires (3 to 20 lbs.) of force
• Adjusting arm length requires (3 to 22 lbs.) of force
• Maneuvering rack arms from the sides of the vehicles requires (3 to 22 lbs.) of force and are typically moved with feet
• Air impact wrench/torque gun weighs (6 to 8 lbs.)
• Pushing down on torque bars requires (40 to 80 lbs.) of force. Body weight can be used to offset the force needed.
• Supplies are between (4in. & 112in.) with a ladder available
• Hanging lights are between (76in. & 80in.)
• Place rotors on the lathe between (39in. & 44in.)
• Lathe controls are between (34in. & 40in.)
• Total weight of wheels and tires together weigh an average of (30 to 55 lbs.) and can go up to (114 lbs.)
• Calipers weigh between (5 & 12 lbs.)
• Box of new rotors weigh between (5 & 42 lbs.)
• Brake pads weigh between (1 & 5 lbs.)
• Brake fluid vacuum device weighs up to (11 lbs.)
Miscellaneous
• Opening doors requires (20 to 45 lbs.) of lifting force
• Closing doors requires (20 to 80 lbs.) of pulling force without the use of body weight
• Drive Boss vehicles
• Batteries are on racks between (3in. & 48in.) weighing between (27 & 49 lbs.)
• Supplies are between (5in. & 112in.) with ladders and step ladders available depending on the store
• Supplies weigh between (1 & 42 lbs.)
WORK ENVIRONMENT
• Cold work environment in the winter with a cold cement floor
• Hot work environment in the summer
• Oil and other slippery substances on the floor at times
• Exposure to a variety of chemicals used in cleaning, lubrication, etc.
• Use hand, power and air tools to perform repairs
Minimum Qualifications
• Reading and writing
• Ability to learn basic mechanical tasks
• Must have a valid automobile driver’s license at all times and be able to drive customer and company vehicles
• Must have a minimum 2 years of automotive repair experience, completion of Vocational-Technical School program in a related field or demonstrated skills via third party certificates/assessment.
• A.S.E certification in at least one of A1-A8 is preferred. Will accept equivalent external qualifications or training certifications. (New Hires with external similar qualification/certification will have up to 2 years of employment to comply.)
Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Employment Eligibility
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment Show more details...
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the... right place to build a career.
Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.
We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.
Job Category
Retail
Position Summary
Services and repairs automotive systems
Pay Range: $18.40 - $27.60
Responsibilities
Customer and Vehicle Service (85%)
• Personally road tests automobiles (both before and after service work is performed)
• Performs inspections on assigned vehicles following BSRO procedures (according to M.A.P. Guidelines) to reports findings to service management
• Adequately explains mechanical diagnoses and needed repairs to non-mechanical individuals which may include teammates and Bosses on an as-required basis
• Performs tasks for which they are qualified in one or more of the following areas: brakes, electrical, engine performance, engine repair, heating/air conditioning, suspension/steering, automatic transmissions/transaxles and manual drivetrains and axles
• Keeps store management aware of service area mechanical repair problems as they occur
• Performs other duties as assigned or as required for the orderly management of the store, such as: removing mounting and/or installing tires, shock absorbers, batteries and other automotive supplies and services; loading and unloading trucks requiring the movement of items weighting up to 100 lbs
• Drives Boss or company vehicles to drop off and pick-up Bosses or automotive parts
• Practices proficiency in the application of BSRO methods, standards and procedures
• Continuously learns new technical information and techniques in formal training sessions in order to stay or become proficient in automotive diagnosis and repair
• Maintains A.S.E. certification(s)
• BSRO certifications completed and current
• Follows all BSRO applicable BSRO Standard Operating Procedures (SOPs) and Policies
Miscellaneous Functions (15%)
• Maintains service center standards of cleanliness, orderliness and appearance of space and equipment in the service department
• Reviews maintenance/operating efficiency of tools and store equipment, i.e. engine diagnostic equipment, alignment machines, brake lathes, etc. If needed, the store will contact the qualified repair vendor to perform the maintenance
• Complies with company safety policy and federal/state OSHA safety requirements which include, but is not limited to, the wearing of approved eye protection, proper lifting techniques, proper wheel torqueing, proper footwear, etc.
• Attends meetings as required by management
• Helps to provide on-the-job training for new Maintenance Technicians, General Service Positions, Installers and apprentice VSTs
• Other duties as assigned by Store Manager, Service Manager and/or Manager of Vehicle Services
PHYSICAL DEMANDS
Store Deliveries
• Tire deliveries contain between 90 & 400 tires 1 time per week depending on the retail location
• Storage racks are between (4in. & 106in.)
• Stack tires on carts between (1in. & 72in.) to take to storage. Then place in storage racks
• Roll tires to storage and place in storage racks
• Roll tires to storage and place on a conveyor between (18in. & 43in.) then into racks
• Roll tires to storage and place into stacks
• Tires weigh between (11 lbs. & 66 lbs.)
• Majority of tires weight between (18 lbs. & 27 lbs.)
• Pushing or pulling tires into or out of tight racks requires (15 to 55 lbs.) of force
Tire Service
• Perform 0 to 3 flat repairs per day
• Mount and balance 4 to 28 tires per day
• Rotate wheels on 1 to 7 vehicles per day
• Pull new tires for customers weighing between (11 lbs. & 72 lbs.)
• Average car tire weighs (27 lbs.), Average truck/SUV tire weighs (35 lbs.), Average Off Road Truck tire weighs (44.5 lbs.)
• Tire racks are between (4in. & 106in.) with ladders and step ladders available depending on the store
• Wheels weigh between (5 & 42 lbs.) with an average of (20.6 lbs.)
• Place wheels and tires on mounting machines between (28in. & 31in.)
• Place wheels on balancer between (27in. & 29in.)
• Tire mounting handles are between (19in. & 64in.)
• Use foot controls to remove and mount tires
• Tire repair stand are between (36in. & 39in.)
• Pulling back the tire bar to hook onto the mounting machine requires (20 to 35 lbs.) of force
• Pulling the valve stem with a tool requires (1 to 15 lbs.) of force
• Wing nut for balancer weighs (4 lbs.)
• Air impact wrench/torque gun weighs (6 to 8 lbs.)
• Pushing down on torque bars requires (40 to 80 lbs.) of force. Body weight can be used to offset the force needed
• Air hoses hang between (72in. & 80in.)
Oil Changes
• Oil changes can take between (35 min. & 1 hour)
• Opening and closing hoods requires (3 to 6 lbs.) of force
• Pulling oil hose to vehicles requires (4 to 13 lbs.) of force
• Oil hoses hang between (66in. & 80in.)
• Maneuvering oil carts requires (4 to 15 lbs.) of force
• Pulling out floor jack arms from under the vehicle requires (3 to 20 lbs.) of force
• Adjusting arm length requires (3 to 22 lbs.) of force
• Maneuvering rack arms from the sides of the vehicles requires (3 to 22 lbs.) of force and are typically moved with feet
• Oil filters are stored between (4in. & 61in.)
• Individual quarts of oil weigh (1.5 to 2 lbs.)
• Oil filters weigh less then (5 lbs.)
Alignments
• Perform between 2 & 10 alignments per day
• Sliding vehicle plates requires up to (20 lbs.) of force
• Alignment remote weighs (4.5 lbs.)
• Sliding alignment jacks requires (10 to 55 lbs.) of force
• Alignment computer keyboard is between (44in. & 47in.)
• Alignment reflectors are between (22in. & 60in.)
• Alignment reflectors weigh between (10 & 16 lbs.)
• Alignment break arm weighs (1.5 lb.)
• Step onto and off of alignment rack to access steering wheel, key and to set the parking in the vehicle
• Use hand tools to make adjustments under the vehicle
• All adjustments are performed overhead while vehicle is on the rack
Fluid Service
• Fluid services can take up to 1 hour
• Perform 1 to 5 fluid services per day
• Fill transmission machine with 7 to 11 quarts of fluid
• Fill coolant with up to 2 gallons weighing (9 lbs.) each
• Old jugs of coolant can weigh up to (30 to 35 lbs.)
• Opening and closing hoods requires (3 to 6 lbs.) of force.
• Use hand tools for fluid services
• Pulling out floor jack arms from under the vehicle requires (3 to 20 lbs.) of force
• Adjusting arm length requires (3 to 22 lbs.) of force
• Maneuvering rack arms from the sides of the vehicles requires (3 to 22 lbs.) of force and are typically moved with feet
• Supplies are between (4in. & 112in.) with a ladder available
• Perform overhead work under the vehicle
• Maneuvering oil carts requires (4 to 15 lbs.) of force
• Maneuvering coolant cart requires (4 to 20 lbs.) of force
Brake Service
• Perform 0 to 2 brake fluid exchanges per day
• Perform 0 to 2 brake pad changes per day
• Perform 0 to 2 rotor services per day
• Brake services can take between 1 & 2 hours per axle
• Pulling out floor jack arms from under the vehicle requires (3 to 20 lbs.) of force
• Adjusting arm length requires (3 to 22 lbs.) of force
• Maneuvering rack arms from the sides of the vehicles requires (3 to 22 lbs.) of force and are typically moved with feet
• Air impact wrench/torque gun weighs (6 to 8 lbs.)
• Pushing down on torque bars requires (40 to 80 lbs.) of force. Body weight can be used to offset the force needed.
• Supplies are between (4in. & 112in.) with a ladder available
• Hanging lights are between (76in. & 80in.)
• Place rotors on the lathe between (39in. & 44in.)
• Lathe controls are between (34in. & 40in.)
• Total weight of wheels and tires together weigh an average of (30 to 55 lbs.) and can go up to (114 lbs.)
• Calipers weigh between (5 & 12 lbs.)
• Box of new rotors weigh between (5 & 42 lbs.)
• Brake pads weigh between (1 & 5 lbs.)
• Brake fluid vacuum device weighs up to (11 lbs.)
Miscellaneous
• Opening doors requires (20 to 45 lbs.) of lifting force
• Closing doors requires (20 to 80 lbs.) of pulling force without the use of body weight
• Drive Boss vehicles
• Batteries are on racks between (3in. & 48in.) weighing between (27 & 49 lbs.)
• Supplies are between (5in. & 112in.) with ladders and step ladders available depending on the store
• Supplies weigh between (1 & 42 lbs.)
WORK ENVIRONMENT
• Cold work environment in the winter with a cold cement floor
• Hot work environment in the summer
• Oil and other slippery substances on the floor at times
• Exposure to a variety of chemicals used in cleaning, lubrication, etc.
• Use hand, power and air tools to perform repairs
Minimum Qualifications
• Reading and writing
• Ability to learn basic mechanical tasks
• Must have a valid automobile driver’s license at all times and be able to drive customer and company vehicles
• Must have a minimum 2 years of automotive repair experience, completion of Vocational-Technical School program in a related field or demonstrated skills via third party certificates/assessment.
• A.S.E certification in at least one of A1-A8 is preferred. Will accept equivalent external qualifications or training certifications. (New Hires with external similar qualification/certification will have up to 2 years of employment to comply.)
Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Employment Eligibility
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment Show more details...
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