South African Airways Questions

What are the accepted payment methods on flysaa.com? A: Flysaa.com accepts various payment methods to accommodate different passenger preferences. Whether you are booking a flight or purchasing additional services online, you can pay using major debit or credit cards, such as Visa, Mastercard, American Express, Diners Club, and Discover. Additionally, flysaa.com accepts payments made through select online banking systems, including PayPal. When purchasing your ticket, ensure that the payment method you choose allows for the successful completion of the transaction. FlySAA ensures a secure payment process by encrypting all sensitive data, providing peace of mind for passengers.

Can I earn frequent flyer miles when booking with flysaa.com? A: Absolutely! Flysaa.com offers a loyalty program called Voyager, allowing passengers to earn miles and enjoy various benefits when traveling with South African Airways. As a Voyager member, you can accumulate miles based on your travel activity and redeem them for flights, upgrades, or other rewards. To earn miles for bookings made on flysaa.com, ensure that you enter your Voyager membership number during the booking process. If you are not yet a Voyager member, joining is easy and can be done directly on the flysaa.com website. Start enjoying the rewards and privileges offered by Voyager today.

What are the baggage allowances for flights booked on flysaa.com? A: The baggage allowances for flights booked on flysaa.com depend on the travel class and ticket type you have purchased. For most international flights, Economy Class passengers are allowed one piece of checked baggage weighing up to 23 kg, while Premium and Business Class travelers enjoy a more generous allowance of two pieces, each weighing up to 32 kg. However, it is essential to note that specific routes and fare types may have variations in baggage policies. To avoid any confusion, it is advisable to refer to the baggage allowance information displayed during the booking process or consult with the FlySAA customer service team for precise details regarding your itinerary.

Can I manage my booking online through flysaa.com? A: Absolutely! Flysaa.com provides a convenient and user-friendly online platform for managing your booking details. Just click on the "Manage" tab on the website's homepage and select the "Manage My Booking" option. Enter your booking reference number and last name to access your itinerary. From there, you can make changes to your flight, such as modifying travel dates, adding or removing services, or requesting a refund, depending on the fare rules. You can also choose your seat, pre-order meals, and update your contact information. Flysaa.com's booking management feature ensures flexibility and ease of use for passengers.

Are there special services available for passengers with disabilities on flysaa.com? A: Flysaa.com is committed to ensuring that all passengers, regardless of their abilities, have a comfortable and enjoyable flying experience. Passengers with disabilities or special needs can request assistance during the booking process or by contacting the FlySAA customer service team. Whether it

What are the check-in options available for flysaa.com passengers? A: Flysaa.com offers various check-in options to cater to passengers' needs and ensure a smooth travel experience. Passengers can check-in online, which opens 24 hours before departure. Visit the "Check-In" tab on the flysaa.com homepage, enter your booking reference and last name, and follow the prompts to select your seat and obtain your boarding pass. Alternatively, you can opt for airport check-in by visiting a FlySAA check-in counter. It is best to arrive at the airport with ample time before your flight to allow for queueing and any necessary formalities.

Can I request a refund for my flysaa.com booking? A: Flysaa.com understands that travel plans can change, and therefore, provides a refund policy to accommodate such situations. However, it is important to note that each fare type carries different refund rules, and some may be non-refundable. To request a refund for a booking made on flysaa.com, navigate to the "Manage My Booking" section and select the refund option. Follow the provided instructions and complete all necessary steps. The refund process may take some time to process, but rest assured that FlySAA will handle it promptly and in accordance with applicable terms and conditions.

How can I book a flight on flysaa.com? A: Booking a flight on flysaa.com is a simple process. Start by visiting the official website and clicking on the "Book" tab. Enter your departure and arrival cities, travel dates, and the number of passengers. The website will then display available flight options. Choose your preferred itinerary and follow the prompts to enter passenger details, select seats, and add any extras. Once you review and confirm your booking, proceed to the secure payment page to complete the transaction. Rest assured that flysaa.com employs industry-standard security measures to protect your personal and financial information.