Flysafair Questions

How can I book a flight on flysafair.co.za? A1: Booking a flight on flysafair.co.za is a simple and convenient process. Start by visiting the official website and entering your departure and arrival destinations, as well as desired travel dates, the number of passengers, and any additional requirements. The system will display all available flight options along with their respective fares. Choose the flight that suits your needs and proceed to enter passenger details, contact information, and any ancillary services you may require. Finally, complete the payment process to secure your booking. Flysafair.co.za offers a safe and user-friendly platform, ensuring a seamless experience for all customers.

What documents do I need to carry while traveling with FlySafair? A6: When traveling with FlySafair, passengers must ensure they carry the necessary documents to comply with airport security protocols. It is essential to possess a valid identification document, such as a passport, South African ID card, or driver's license. Non-South African citizens are required to present their passport and relevant visa documents. Additionally, it is advisable to carry a printed or electronic copy of your flight confirmation or boarding pass. FlySafair emphasizes the importance of familiarizing oneself with all travel document requirements to avoid any inconvenience or delays.

What payment options are available on flysafair.co.za? A4: FlySafair offers a range of convenient payment options to ensure a hassle-free transaction process. When booking on flysafair.co.za, passengers can choose to pay using a credit card or via instant electronic funds transfer (EFT) from a South African bank account. Major credit cards such as Visa, Mastercard, and American Express are accepted. It is important to ensure that all payment details are entered correctly to avoid any issues. FlySafair prioritizes the security of customer payments, employing robust encryption technology for secure transactions.

Does FlySafair provide any loyalty or frequent-flyer programs? A8: FlySafair values customer loyalty and appreciation and therefore offers a frequent-flyer program called FlyMiles. By joining FlyMiles, passengers earn points every time they book a flight with FlySafair or make eligible purchase transactions with partner brands. These points can then be redeemed for discounts or free flights. Additionally, FlyMiles members gain access to exclusive offers, priority boarding, and updates on exciting promotions. To become a FlyMiles member or to learn more about

What are the check-in options for FlySafair flights? A7: FlySafair offers passengers convenient check-in options to streamline the travel process. Online check-in, available through the flysafair.co.za website, opens 24 hours before the scheduled departure time. Passengers can select their seats, provide necessary travel information, and obtain their boarding passes online. Alternatively, traditional check-in counters are available at the airport, where friendly FlySafair staff will assist with all check-in procedures. It is recommended to check the specific check-in times and ensure compliance with any requirements stated on the official website.

Are there any additional services available on FlySafair flights? A5: FlySafair provides various additional services to enhance your flight experience. Passengers can purchase in-flight meals, snacks, and beverages to satisfy their cravings during the journey. To keep passengers entertained, Wi-Fi vouchers and access to the FlySafair entertainment app can be purchased onboard. For a more comfortable flight, extra legroom seats can be booked in advance, subject to availability. These additional services can be added during the booking process on flysafair.co.za or by contacting their customer service team.

What is the baggage policy of FlySafair? A2: FlySafair has a transparent baggage policy designed to accommodate passengers' needs and provide clarity on permitted baggage allowances. Each passenger is entitled to carry one piece of free hand luggage not exceeding 7kg in weight and dimensions of 36cm x 23cm x 56cm. Check-in baggage allowance can be purchased separately in advance or at the airport. The fees for check-in baggage vary depending on the weight and route, and can be conveniently added during the online booking process. For detailed information about the baggage policy, visit the flysafair.co.za website or contact their customer service team.

Can I make changes to my FlySafair booking after it is confirmed? A3: FlySafair understands that plans may change, and therefore allows passengers to make amendments to their bookings under certain conditions. Date changes can be made up to 4 hours before the scheduled departure time, subject to availability and payment of a change fee. Name changes are not allowed, and it is recommended to check the specific fare rules when making any modifications to your booking. To request changes or seek assistance, please contact FlySafair's customer service team, who are readily available to guide you through the process.