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foodtecsolutions
Most recent job postings at foodtecsolutions
via ZipRecruiter
schedule_type: Full-time
Salary:
Job description...
We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing
Salary:
Job description...
We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Account Managers answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position may require occasional travel. If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behavior, we’d like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas. Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.
Responsibilities
• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed
Skills
• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or equivalent experience in Restaurant Management or Hospitality Management Show more details...
Job description...
We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Account Managers answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position may require occasional travel. If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behavior, we’d like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas. Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.
Responsibilities
• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed
Skills
• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or equivalent experience in Restaurant Management or Hospitality Management Show more details...
via ZipRecruiter
schedule_type: Full-time
Salary:
As a Technical Support Lead, you are responsible for maintaining your team's drive to provide the top tier support that our customers expect. Your goal should be to provide your team with strong leadership and direction, based around increasing productivity, developing policies and procedures, and supporting your team. The Technical Support department is the face of our company...
This is a challenging position. You will be required to work
Salary:
As a Technical Support Lead, you are responsible for maintaining your team's drive to provide the top tier support that our customers expect. Your goal should be to provide your team with strong leadership and direction, based around increasing productivity, developing policies and procedures, and supporting your team. The Technical Support department is the face of our company...
This is a challenging position. You will be required to work closely with your team, as well as other managers, in order to reorganize and build a solid structure for the department. Your main focus will be the satisfactory level of function of the team and customer satisfaction.
Responsibilities
• Manage and coordinate a team of Technical Support Analysts
• Prioritize customer-related problems as they come into Support and escalate when necessary
• Assign Support tickets to Technical Support Analysts and oversee day-to-day activities
• Analyze and review tickets in order to proactively develop solutions
• Analyze situations and determine the resources needed to solve them
• Manage customer escalations and requests to ensure efficient resolution by collaborating with technical support, operations, and software development teams
• Make decisions quickly, often with limited information
• Ensure ongoing training for Analysts; advise Analysts on personal development on a quarterly basis
• Record, maintain and analyze training documentation and process for each Analyst
• Interview and assess new candidates for the team
Knowledge, Skills, and Abilities
• Focus on customer satisfaction and problem resolution
• Good communication skills
• Able to work well with people at all levels
• Strong computer, analytical, and organizational skills
• Must be able to work in a fast-paced environment
Education and Work Experience
• Bachelor’s degree in Computer Science or Computer Information System is preferred
• 5+ years of professional experience in a Technical Support role
• 2+ years in Technical Support leadership role
• Project Management and/or Technical Support Management certification is preferred
• Experience with implementing new support tools and programs is preferred
FoodTec Solutions is a cutting-edge POS software solutions company for the restaurant industry which empowers well-known restaurant chains all over the country to become more efficient and effective with the use of premium technology. That’s why our team selection is so important to us. We look for people who want to grow, achieve their goals, and love our company as much as we do. Do you want to be part of our powerful team then send us your resume!
What we offer:
• Competitive salary and benefits package
• Free parking
• An opportunity to grow and improve your skills Show more details...
As a Technical Support Lead, you are responsible for maintaining your team's drive to provide the top tier support that our customers expect. Your goal should be to provide your team with strong leadership and direction, based around increasing productivity, developing policies and procedures, and supporting your team. The Technical Support department is the face of our company...
This is a challenging position. You will be required to work closely with your team, as well as other managers, in order to reorganize and build a solid structure for the department. Your main focus will be the satisfactory level of function of the team and customer satisfaction.
Responsibilities
• Manage and coordinate a team of Technical Support Analysts
• Prioritize customer-related problems as they come into Support and escalate when necessary
• Assign Support tickets to Technical Support Analysts and oversee day-to-day activities
• Analyze and review tickets in order to proactively develop solutions
• Analyze situations and determine the resources needed to solve them
• Manage customer escalations and requests to ensure efficient resolution by collaborating with technical support, operations, and software development teams
• Make decisions quickly, often with limited information
• Ensure ongoing training for Analysts; advise Analysts on personal development on a quarterly basis
• Record, maintain and analyze training documentation and process for each Analyst
• Interview and assess new candidates for the team
Knowledge, Skills, and Abilities
• Focus on customer satisfaction and problem resolution
• Good communication skills
• Able to work well with people at all levels
• Strong computer, analytical, and organizational skills
• Must be able to work in a fast-paced environment
Education and Work Experience
• Bachelor’s degree in Computer Science or Computer Information System is preferred
• 5+ years of professional experience in a Technical Support role
• 2+ years in Technical Support leadership role
• Project Management and/or Technical Support Management certification is preferred
• Experience with implementing new support tools and programs is preferred
FoodTec Solutions is a cutting-edge POS software solutions company for the restaurant industry which empowers well-known restaurant chains all over the country to become more efficient and effective with the use of premium technology. That’s why our team selection is so important to us. We look for people who want to grow, achieve their goals, and love our company as much as we do. Do you want to be part of our powerful team then send us your resume!
What we offer:
• Competitive salary and benefits package
• Free parking
• An opportunity to grow and improve your skills Show more details...
via ZipRecruiter
schedule_type: Full-time
Salary:
Foodtec Solutions is seeking to hire a POS Software Analyst for its Professional Services Team. The Professional Services team offers support on Menu changes and interface settings for our customers. Responsibilities involve onboarding new restaurants onto our software, training restaurant employees on how to use our POS, advising store owners on how they can improve their business using... technology, and troubleshooting software problems.
Salary:
Foodtec Solutions is seeking to hire a POS Software Analyst for its Professional Services Team. The Professional Services team offers support on Menu changes and interface settings for our customers. Responsibilities involve onboarding new restaurants onto our software, training restaurant employees on how to use our POS, advising store owners on how they can improve their business using... technology, and troubleshooting software problems. If you have a passion for technology this is an excellent opportunity to apply your skills, work with leading-edge technology, while working in the business.
As a member of the Foodtec Professional Services Team, you will be responsible for day-to-day contact with new and existing Foodtec customers. As a POS Software Analyst, your responsibilities include (and are not limited to):
• Serve as the first point of contact for inbound client support emails and time-sensitive calls
• Plan and execute software, migration, and remote maintenance project tasks for customers’ information systems
• Work with new customers on the initial and continuous training of new and existing features and functions of the Foodtec system
• Work with customers who inquire about upgrades, new features, and or wanting to leverage email marketing, web ordering, and other key system enhancements to maximize operational efficiencies
• Manage the discovery process for implementing the menu, and menu user interface
• Work closely with the department manager and other team members to schedule, and manage work in a timely manner
• Provide problem-solving to our customers
• ns for project scope and deliverables
CANDIDATE PROFILE
The successful candidate will have:
• Familiarity with HTML and CSS
• Must be able to work independently, and as part of a team
• Must have strong soft skills
• Must be able to work under pressure and project deadlines
• Excellent communication skills
• Experience developing and implementing a restaurant menu (on our POS)
• Photoshop experience (preferred)
• Marketing and Email Campaigns experience
Education and Experience Required:
• Bachelor’s degree in technology
• 1-3 years in restaurant management or operations with POS (a plus)
• 1-3 years’ Experience with Point Of Sales (POS systems) is preferred
• Previous experience in a help-desk environment (a plus)
• Experience in training others (a plus Show more details...
Foodtec Solutions is seeking to hire a POS Software Analyst for its Professional Services Team. The Professional Services team offers support on Menu changes and interface settings for our customers. Responsibilities involve onboarding new restaurants onto our software, training restaurant employees on how to use our POS, advising store owners on how they can improve their business using... technology, and troubleshooting software problems. If you have a passion for technology this is an excellent opportunity to apply your skills, work with leading-edge technology, while working in the business.
As a member of the Foodtec Professional Services Team, you will be responsible for day-to-day contact with new and existing Foodtec customers. As a POS Software Analyst, your responsibilities include (and are not limited to):
• Serve as the first point of contact for inbound client support emails and time-sensitive calls
• Plan and execute software, migration, and remote maintenance project tasks for customers’ information systems
• Work with new customers on the initial and continuous training of new and existing features and functions of the Foodtec system
• Work with customers who inquire about upgrades, new features, and or wanting to leverage email marketing, web ordering, and other key system enhancements to maximize operational efficiencies
• Manage the discovery process for implementing the menu, and menu user interface
• Work closely with the department manager and other team members to schedule, and manage work in a timely manner
• Provide problem-solving to our customers
• ns for project scope and deliverables
CANDIDATE PROFILE
The successful candidate will have:
• Familiarity with HTML and CSS
• Must be able to work independently, and as part of a team
• Must have strong soft skills
• Must be able to work under pressure and project deadlines
• Excellent communication skills
• Experience developing and implementing a restaurant menu (on our POS)
• Photoshop experience (preferred)
• Marketing and Email Campaigns experience
Education and Experience Required:
• Bachelor’s degree in technology
• 1-3 years in restaurant management or operations with POS (a plus)
• 1-3 years’ Experience with Point Of Sales (POS systems) is preferred
• Previous experience in a help-desk environment (a plus)
• Experience in training others (a plus Show more details...
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