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CityPhiladelphia, Pennsylvania
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Latitude\Longitude39.9523 / -75.1638 Google Map
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Traffic rank#69,555 Site Rank
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Site age26 yrs old
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#69,555
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26 yrs
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Newest job postings for freelibrary
via Jobrapido.com
posted_at: 6 days agoschedule_type: Full-time
Salary: $55,348.00 - $67,340.00 Annually
Location : Pratt Library Branch
Job Type: Full-Time...
Job Number: 2023-00356
Division: Neighborhood Library Services
Department: Pennsylvania Ave
Opening Date: 05/23/2023
Description
The Neighborhood Library Services Division (NLS) of the Enoch Pratt Free Library is in search of a passionate, dedicated, creative and community-focused individual to fill the position of Customer Success Advocate at our Pennsylvania
Salary: $55,348.00 - $67,340.00 Annually
Location : Pratt Library Branch
Job Type: Full-Time...
Job Number: 2023-00356
Division: Neighborhood Library Services
Department: Pennsylvania Ave
Opening Date: 05/23/2023
Description
The Neighborhood Library Services Division (NLS) of the Enoch Pratt Free Library is in search of a passionate, dedicated, creative and community-focused individual to fill the position of Customer Success Advocate at our Pennsylvania Avenue. branch. This position will provide support and leadership for support staff in customer service excellence, circulation related process/procedures, and digital transformation and customer support.
The ideal candidate is a curious leader committed to providing the community with exemplary customer service bridging the gap between traditional and social impact resources.
Enoch Pratt Free Library employees will be required to work in any branch in the library systems and can be moved from one branch to another as need dictates. This position does include traveling to branch locations and flexibility on work location is a must. Public service is a priority.
The Pennsylvania Avenue Branch & Community
The Pennsylvania Avenue branch lies at the heart of Black history and culture in West Baltimore. The library is a regional anchor for West Baltimore, and a community hub along with nearby partner organizations such as the Arch Social Club, Jubilee Arts, the Center for Urban Families, and the Black Arts District. The branch must navigate these elements of creativity and imagination with the realities of an historically under-resourced and stigmatized neighborhood. The branch children's and young adult rooms are undergoing renovation in 2023 which will see exciting enhancements to those spaces.
Summary of Duties
The Summary of duties listed is not exhaustive.
Under the supervision of the Community and Library Services Manager, the Customer Success Advocate (CSE):
• Plans, develops, and manages the circulation training program for NLS public service staff.
• Collaborates with the Innovation & Technology team to ensure staff are sufficiently trained and identifies areas for improvement in the program.
• Works closely with the Circulation Manager of the Central Library and circulation colleagues system-wide to ensure that policies, procedures, and best practices are consistent between all locations. Interprets customer service policies and procedures for library staff.
• Assists customers with computers, printers, photocopiers, and other equipment.
• Navigates customers through the Library's website and its digital platforms and databases.
• Assists customers in finding materials in the catalog and locating on the shelves.
• Communicates information in-person, through chat, over the telephone, or via email.
• Develops strong relationships with all Circulation Supervisors and Branch Managers.
• Observes staff and customers to suggest improvements to customer service.
• Responds to all customers who submit NLS comment cards.
• Communicates with appropriate staff to resolve issues.
• Serves on project teams relating to circulation, working closely with the Innovation & Technology, Collection Development, and Technical Services teams.
• Co-coordinates system-wide circulation and customer service meetings with the Circulation Manager of the Central Library.
• Actively participates in Branch Manager meetings and assists locations with the hiring of Circulation Supervisor positions.
• Provides support to the annual statewide paraprofessional development conference.
• Helps set division goals and objectives in support of the Library's Strategic Plan.
• Performs other duties as assigned.
• Maintains confidentiality.
Minimum Qualifications
Minimum qualifications
Bachelor's degree preferred. Three years of in-person customer service experience or a combination of other appropriate experience and knowledge. Minimum two years of leadership experience.
Preferred qualifications
Experience working in a public library or non-profit organization.
Experience working with vulnerable populations and communities.
Required Knowledge, Skills and Abilities
Experience providing excellent customer service to a broad range of customers in an urban environment.
Ability to establish and maintain effective working relationships with staff at all levels.
Strong communication skills - oral, written, and interpersonal.
Flexible, energetic, and collaborative nature.
Thorough knowledge and skills with operating contemporary computer equipment, hardware, and software, including working in an online and cloud environment. Ability and willingness to learn about and use new and specialized technology and software.
Experience with integrated library systems (ILS) preferred.
Ability to assess, organize, and resolve training needs.
Ability to explain complex technical procedures to staff and public with patience, thoroughness, and support.
Ability to exercise initiative and independent judgment.
Ability to organize, manage and motivate others.
Experience with public speaking.
The ideal candidate will align with the mission of the library including our Diversity, Equity, and Inclusion statements, found here, and will model these ideals in their daily work.
Supplemental Information
Drug & Alcohol Testing
Those under final consideration for appointment may be required to submit to drug and
alcohol testing.
Position of Trust
Those under final consideration for appointment will be required to authorize the
release of and successfully complete a criminal conviction check.
LEAVE BENEFITS (Full-time Permanent Employees Only)
Sick Leave
Employees accrue sick leave if in pay status at any time during the payroll period containing the employee's monthly anniversary date. Employees are credited with 1 day of sick leave for each completed full month of active service.
Vacation Leave
Employees accrue vacation leave based upon classification grade. Employees earn vacation leave for each completed month of active service according to the below schedule. Unused vacation leave may be carried over to the next year, subject to limits determined by union (unrepresented) affiliation.
Earned Vacation
Classification Grade
Days per Year
69-71
12
72-75
15
77 and Above
20
Personal Leave
Employees are front-loaded 3 or 4 personal leave days as determined by union (unrepresented) affiliation.
HEALTH BENEFITS (Full-time Employees Only)
New employees have 45 days from date of hire to enroll into the Baltimore City group medical, prescription drug, dental, vision, optional life & AD&D and FSA (health and dependent) plans. Failure to enroll within this timeframe will forfeit benefit eligibility until the next open enrollment period. (Qualified life events may permit exceptions).
Medical Insurance
Employees may select from a selection of medical plans. Employees and the City of Baltimore share the cost for medical coverage monthly premiums. Medical coverage is effective on the first day of the month following completion of 30 days of service.
Prescription Drug
Prescription Drug coverage allows members to receive a 30-day supply at a local participating pharmacy or a 90-day supply at mail order. In either case the employee will pay a co-pay at the time of service. Prescription drug coverage is effective on the first day of the month following completion of 30 days of service.
Dental Insurance
The City offers two dental plans through Delta Dental. The Delta Dental USA (DHMO) is provided at no cost to benefits eligible employees. Covered services are available with a small co-payment when using in-networks dentists. A Dental buy-up option (DPPO) is also available under the Delta Dental Plan. The premium for the dental buy-up (DPPO) shared by the City of Baltimore and the employee. Dental coverage is effective on the first day of the month following completion of 30 days of service.
Vision Coverage
Vision coverage is available at no cost to benefit-eligible employees. Coverage includes an eye exam and one pair of eye glasses/contact lenses every two years. Vision coverage is effective on the first of the month following completion of 30 days of service.
Additional Life & AD&D
Additional Term Life and Accidental Death and Dismemberment (AD&D) coverage is available to benefit-eligible employees and is paid completely by the employee. Coverage is effective on the first pay date of premium deduction (if actively at work).
Basic Life & AD&D
Basic Term Life and Accidental Death and Dismemberment (AD&D) coverage is provided at no cost to benefit-eligible employees. Coverage is effective following completion of one year of service.
Flexible Spending Accounts
The City offers two Flexible Spending Account Plans (FSA), Health Care FSA and Dependent Care FSA. Employees may save pre-tax dollars for reimbursement of eligible health care and dependent care expenses incurred. The Health Care FSA includes a debit card program for eligible medical expenses. The FSA plans are administered by Vantagen, LLC. Payroll deductions begin within two pay periods of employment.
Additional Benefits Information
Additional information about the benefits provided to employees by the City of Baltimore can be found on the City's enrollment website: To access the website you will need to log into with your SSN and your 4-digit PIN (which is your 2-digit month and 2-digit date of birth), example, if your birthday was January 17, your PIN would be 0117.
Employee Assistance Plan (EAP)
Employees experiencing personal problems that may be affecting their job performance and quality of life may utilize the confidential Employee Assistance Program (EAP). Through counseling and referral services, the EAP offers an opportunity to make positive changes in life which can reflect positively on work performance and improve their quality of life. Services are FREE to city employees.
RETIREMENT PLANS
All full-time employees are required to enroll into one of two retirement systems. Which retirement system you are required to enroll into is based upon your job classification and job description. Some part-time employees are required to enroll into the Maryland State Retirement System.
Maryland State Retirement - requires a mandatory 7% deduction of salary before taxes and employees are considered vested after 10 years. For more information, visit their website at: www.sra.state.md.us
Baltimore City Retirement - currently requires a 3% deduction of salary before taxes. Employees are vested after 11 years. For more information, visit their website at: www.bcers.org
OTHER BENEFITS
Municipal Employee Credit Union (MECU)
Baltimore City employees and their family may join Municipal Employee Credit Union (MECU) to utilize various financial services offered immediately upon hire.
Direct Deposit
Employees may elect to have their pay deposited directly into their bank or credit union accounts at any time throughout employment. Once in effect a deposit advice is produced for each pay period.
Holidays
New Year's Day Martin Luther King Jr's Birthday
President's Day Good Friday
Memorial Day Independence Day
Labor Day Veterans Day
Thanksgiving Day Christmas Day
Receiving this information is not a guarantee of future or continued employment or benefits. Baltimore City Government reserves the right to terminate or change any plan at any time.
01
Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your answers can be verified from information included within the application or by test?
• Yes
• No
02
Which best describes your highest level of education?
• Completion of the 8th grade
• Completion of the 10th grade
• Some High School
• High School Diploma or GED
• Associate's Degree
• Bachelor's Degree
• Master's Degree
03
Do you have at least three years of in-person customer service experience or a combination of other appropriate experience and knowledge? If so, please describe below.
04
Do you have at least two years of leadership experience?
• Yes
• No
05
If yes, please describe below.
Required Question Show more details...
Location : Pratt Library Branch
Job Type: Full-Time...
Job Number: 2023-00356
Division: Neighborhood Library Services
Department: Pennsylvania Ave
Opening Date: 05/23/2023
Description
The Neighborhood Library Services Division (NLS) of the Enoch Pratt Free Library is in search of a passionate, dedicated, creative and community-focused individual to fill the position of Customer Success Advocate at our Pennsylvania Avenue. branch. This position will provide support and leadership for support staff in customer service excellence, circulation related process/procedures, and digital transformation and customer support.
The ideal candidate is a curious leader committed to providing the community with exemplary customer service bridging the gap between traditional and social impact resources.
Enoch Pratt Free Library employees will be required to work in any branch in the library systems and can be moved from one branch to another as need dictates. This position does include traveling to branch locations and flexibility on work location is a must. Public service is a priority.
The Pennsylvania Avenue Branch & Community
The Pennsylvania Avenue branch lies at the heart of Black history and culture in West Baltimore. The library is a regional anchor for West Baltimore, and a community hub along with nearby partner organizations such as the Arch Social Club, Jubilee Arts, the Center for Urban Families, and the Black Arts District. The branch must navigate these elements of creativity and imagination with the realities of an historically under-resourced and stigmatized neighborhood. The branch children's and young adult rooms are undergoing renovation in 2023 which will see exciting enhancements to those spaces.
Summary of Duties
The Summary of duties listed is not exhaustive.
Under the supervision of the Community and Library Services Manager, the Customer Success Advocate (CSE):
• Plans, develops, and manages the circulation training program for NLS public service staff.
• Collaborates with the Innovation & Technology team to ensure staff are sufficiently trained and identifies areas for improvement in the program.
• Works closely with the Circulation Manager of the Central Library and circulation colleagues system-wide to ensure that policies, procedures, and best practices are consistent between all locations. Interprets customer service policies and procedures for library staff.
• Assists customers with computers, printers, photocopiers, and other equipment.
• Navigates customers through the Library's website and its digital platforms and databases.
• Assists customers in finding materials in the catalog and locating on the shelves.
• Communicates information in-person, through chat, over the telephone, or via email.
• Develops strong relationships with all Circulation Supervisors and Branch Managers.
• Observes staff and customers to suggest improvements to customer service.
• Responds to all customers who submit NLS comment cards.
• Communicates with appropriate staff to resolve issues.
• Serves on project teams relating to circulation, working closely with the Innovation & Technology, Collection Development, and Technical Services teams.
• Co-coordinates system-wide circulation and customer service meetings with the Circulation Manager of the Central Library.
• Actively participates in Branch Manager meetings and assists locations with the hiring of Circulation Supervisor positions.
• Provides support to the annual statewide paraprofessional development conference.
• Helps set division goals and objectives in support of the Library's Strategic Plan.
• Performs other duties as assigned.
• Maintains confidentiality.
Minimum Qualifications
Minimum qualifications
Bachelor's degree preferred. Three years of in-person customer service experience or a combination of other appropriate experience and knowledge. Minimum two years of leadership experience.
Preferred qualifications
Experience working in a public library or non-profit organization.
Experience working with vulnerable populations and communities.
Required Knowledge, Skills and Abilities
Experience providing excellent customer service to a broad range of customers in an urban environment.
Ability to establish and maintain effective working relationships with staff at all levels.
Strong communication skills - oral, written, and interpersonal.
Flexible, energetic, and collaborative nature.
Thorough knowledge and skills with operating contemporary computer equipment, hardware, and software, including working in an online and cloud environment. Ability and willingness to learn about and use new and specialized technology and software.
Experience with integrated library systems (ILS) preferred.
Ability to assess, organize, and resolve training needs.
Ability to explain complex technical procedures to staff and public with patience, thoroughness, and support.
Ability to exercise initiative and independent judgment.
Ability to organize, manage and motivate others.
Experience with public speaking.
The ideal candidate will align with the mission of the library including our Diversity, Equity, and Inclusion statements, found here, and will model these ideals in their daily work.
Supplemental Information
Drug & Alcohol Testing
Those under final consideration for appointment may be required to submit to drug and
alcohol testing.
Position of Trust
Those under final consideration for appointment will be required to authorize the
release of and successfully complete a criminal conviction check.
LEAVE BENEFITS (Full-time Permanent Employees Only)
Sick Leave
Employees accrue sick leave if in pay status at any time during the payroll period containing the employee's monthly anniversary date. Employees are credited with 1 day of sick leave for each completed full month of active service.
Vacation Leave
Employees accrue vacation leave based upon classification grade. Employees earn vacation leave for each completed month of active service according to the below schedule. Unused vacation leave may be carried over to the next year, subject to limits determined by union (unrepresented) affiliation.
Earned Vacation
Classification Grade
Days per Year
69-71
12
72-75
15
77 and Above
20
Personal Leave
Employees are front-loaded 3 or 4 personal leave days as determined by union (unrepresented) affiliation.
HEALTH BENEFITS (Full-time Employees Only)
New employees have 45 days from date of hire to enroll into the Baltimore City group medical, prescription drug, dental, vision, optional life & AD&D and FSA (health and dependent) plans. Failure to enroll within this timeframe will forfeit benefit eligibility until the next open enrollment period. (Qualified life events may permit exceptions).
Medical Insurance
Employees may select from a selection of medical plans. Employees and the City of Baltimore share the cost for medical coverage monthly premiums. Medical coverage is effective on the first day of the month following completion of 30 days of service.
Prescription Drug
Prescription Drug coverage allows members to receive a 30-day supply at a local participating pharmacy or a 90-day supply at mail order. In either case the employee will pay a co-pay at the time of service. Prescription drug coverage is effective on the first day of the month following completion of 30 days of service.
Dental Insurance
The City offers two dental plans through Delta Dental. The Delta Dental USA (DHMO) is provided at no cost to benefits eligible employees. Covered services are available with a small co-payment when using in-networks dentists. A Dental buy-up option (DPPO) is also available under the Delta Dental Plan. The premium for the dental buy-up (DPPO) shared by the City of Baltimore and the employee. Dental coverage is effective on the first day of the month following completion of 30 days of service.
Vision Coverage
Vision coverage is available at no cost to benefit-eligible employees. Coverage includes an eye exam and one pair of eye glasses/contact lenses every two years. Vision coverage is effective on the first of the month following completion of 30 days of service.
Additional Life & AD&D
Additional Term Life and Accidental Death and Dismemberment (AD&D) coverage is available to benefit-eligible employees and is paid completely by the employee. Coverage is effective on the first pay date of premium deduction (if actively at work).
Basic Life & AD&D
Basic Term Life and Accidental Death and Dismemberment (AD&D) coverage is provided at no cost to benefit-eligible employees. Coverage is effective following completion of one year of service.
Flexible Spending Accounts
The City offers two Flexible Spending Account Plans (FSA), Health Care FSA and Dependent Care FSA. Employees may save pre-tax dollars for reimbursement of eligible health care and dependent care expenses incurred. The Health Care FSA includes a debit card program for eligible medical expenses. The FSA plans are administered by Vantagen, LLC. Payroll deductions begin within two pay periods of employment.
Additional Benefits Information
Additional information about the benefits provided to employees by the City of Baltimore can be found on the City's enrollment website: To access the website you will need to log into with your SSN and your 4-digit PIN (which is your 2-digit month and 2-digit date of birth), example, if your birthday was January 17, your PIN would be 0117.
Employee Assistance Plan (EAP)
Employees experiencing personal problems that may be affecting their job performance and quality of life may utilize the confidential Employee Assistance Program (EAP). Through counseling and referral services, the EAP offers an opportunity to make positive changes in life which can reflect positively on work performance and improve their quality of life. Services are FREE to city employees.
RETIREMENT PLANS
All full-time employees are required to enroll into one of two retirement systems. Which retirement system you are required to enroll into is based upon your job classification and job description. Some part-time employees are required to enroll into the Maryland State Retirement System.
Maryland State Retirement - requires a mandatory 7% deduction of salary before taxes and employees are considered vested after 10 years. For more information, visit their website at: www.sra.state.md.us
Baltimore City Retirement - currently requires a 3% deduction of salary before taxes. Employees are vested after 11 years. For more information, visit their website at: www.bcers.org
OTHER BENEFITS
Municipal Employee Credit Union (MECU)
Baltimore City employees and their family may join Municipal Employee Credit Union (MECU) to utilize various financial services offered immediately upon hire.
Direct Deposit
Employees may elect to have their pay deposited directly into their bank or credit union accounts at any time throughout employment. Once in effect a deposit advice is produced for each pay period.
Holidays
New Year's Day Martin Luther King Jr's Birthday
President's Day Good Friday
Memorial Day Independence Day
Labor Day Veterans Day
Thanksgiving Day Christmas Day
Receiving this information is not a guarantee of future or continued employment or benefits. Baltimore City Government reserves the right to terminate or change any plan at any time.
01
Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your answers can be verified from information included within the application or by test?
• Yes
• No
02
Which best describes your highest level of education?
• Completion of the 8th grade
• Completion of the 10th grade
• Some High School
• High School Diploma or GED
• Associate's Degree
• Bachelor's Degree
• Master's Degree
03
Do you have at least three years of in-person customer service experience or a combination of other appropriate experience and knowledge? If so, please describe below.
04
Do you have at least two years of leadership experience?
• Yes
• No
05
If yes, please describe below.
Required Question Show more details...
via Jobilize
posted_at: 5 days agoschedule_type: Full-time
Human Resources Assistant-City of Urbana & The Urbana Free Library
Position Type:
Civil Service/Full-Time/Non-Bargaining UnitDate Posted...
1/13/2023Location:
Urbana City BuildingDate Available:
When FilledJoin Our Team!Human Resources AssistantDepartment:
Human Resources and FinanceStatus :
Full-time, Civil Service, Non-exemptStarting Salary:
$44,965.72 - $57,331.29 annuallyJob Summary:
The Human Resources Assistant is responsible for providing professional-level
Human Resources Assistant-City of Urbana & The Urbana Free Library
Position Type:
Civil Service/Full-Time/Non-Bargaining UnitDate Posted...
1/13/2023Location:
Urbana City BuildingDate Available:
When FilledJoin Our Team!Human Resources AssistantDepartment:
Human Resources and FinanceStatus :
Full-time, Civil Service, Non-exemptStarting Salary:
$44,965.72 - $57,331.29 annuallyJob Summary:
The Human Resources Assistant is responsible for providing professional-level administrative support activities for Human Resources functions.
This position is responsible for creating and maintaining complex filing systems, including but not limited to employee personnel, medical, and training records; assisting in compliance matters, to include required reporting and periodic audits; coordinating the City's drug and alcohol testing program; processing City-wide payroll changes through the Human Resources Information System (HRIS) and payroll system; preparing and maintaining reports; assisting with employee and candidate engagement efforts; and assisting with processing worker's compensation claims, unemployment claims, and employment verifications.
The position serves as a primary point of contact to internal and external customers and is responsible for maintaining highly confidential files and information.Specific examples of responsibilities include the following:
Serves as a primary point of contact to assist employees, applicants and other external customers; screens and responds to general inquiries; provides general information on departmental policies and procedures or refers to appropriate staff member; responds to calls and emails; ascertains nature of the inquiry and refers to appropriate individual or provides assistance based on knowledge of situation.
Monitors the Human Resources general email inbox.Performs administrative support work such as word processing, data entry and retrieval, creating spreadsheets and file maintenance; reviews forms, data, and other information to ensure accuracy and conformance to established procedures and policies.
Functions may include completing forms, reports, and questionnaires and assisting in the creation and maintenance of employee and candidate engagement materials, including but not limited to new hire orientation documents, manuals, and informational materials.Assists with compliance matters, including but not limited to HIPAA, COBRA, ACA Employer Mandate, and Medicare data reporting, nondiscrimination testing, procurements, surveys, subpoenas, FOIA requests, and leave of absences; conducts or assists with record audits and required reports, which may include I-9 audits, EEO-4 filings, OSHA 300, and other compliance reviews.Coordinates City's drug and alcohol testing program in compliance with DOT requirements; coordinates and manages records for all drug and alcohol testing (pre-employment, random, reasonable suspicion, return to duty, and follow-up).Prepares and maintains employee records, including creating and maintaining employees' personnel medical, workers' compensation, and I-9 files.Processes City-wide payroll changes and ensures accurate record-keeping and proper deductions.Maintains documents related to employee benefits and ensures benefits changes are entered appropriately in payroll system for payroll deduction.Prepares and maintains employee, new-hire, and other reports.
Maintains and updates phone directory and other requested reports as needed.Assists with collecting information and discussing onboarding, payroll, benefits, recruiting, and personnel processes and procedures with new and seasoned employees.
Answers questions or directs individual to another resource; processes and reviews related documents for accuracy.Assists in processing worker's compensation and unemployment claims by reviewing, tracking, and entering data; processes employment and salary verifications.Processes personnel actions to effect changes in employee status such as pay increases, transfers, promotions, Family Medical Leave Act (FMLA) leave, leave of absences, and separations; computes salary changes or adjustments and retroactive pay according to established policies and procedures; enters payroll into the computerized HRIS system in accordance with established procedures and deadlines.Assists in ensuring HRIS and timekeeping system data integrity and maintenance, including updates to position control and creation of new positions in computerized timekeeping system.Supports HR staff with special projects, researches information and application of policies and procedures.For a full list of duties, please see the attached job description in the lower right corner of this page.Required Qualifications Graduation from high school, possession of a GED, or equivalent and two (2) years of professional experience performing increasingly responsible administrative or office management workExcellent customer service skillsExcellent verbal and written communication skillsTime management skills with an ability to meet deadlinesProficiency with Microsoft Office softwareAbility to enter data quickly and accuratelyAbility to maintain confidentialityProfessional experience in a relevant area of work and familiarity with Human Resource Information Systems (HRIS) is desirableWhy Work @ Urbana? A generous and competitive compensation package.A team of dedicated colleagues.Knowing the work you're doing makes a difference!Amazing Benefits!The City of Urbana is pleased to offer a generous and wide-ranging employee benefit package to eligible employees.
Benefits include paid vacation and sick leave, health insurance effective on your start date, dental and vision insurance, and numerous voluntary insurance and retirement benefit options.
For a full summary of the benefits package associated with this position, please visit urbanacareers.org/non-union-benefits.To ApplyPlease submit the following documents:
An online application (click the maroon "Apply" button on the upper-right side of this page).A resume and letter of interest addressing how you meet the qualifications and responsibilities of the position.
Please refer to the job description for a full list of responsibilities; limit your response to two (2) pages.The position will remain open until a sufficient pool of qualified applicants is received, however the date of first application review will occur after Friday, February 10, 2023 .
Interested applicants are strongly encouraged to apply prior to this date for priority consideration.Selection Process :
The application will serve as the Civil Service exam; applicants meeting or exceeding the passing score will be placed on an open competitive register to fill current and/or future vacancies that may occur within approximately the next two years; this register may be extended or voided as needed by the Civil Service Commission.
Questions may be directed to Femi Fletcher, Human Resources Manager, at:
fnfletcher@urbanaillinois.us or call {removed}.
The City of Urbana provides reasonable accommodations for persons with disabilities; if you need information, please contact Human Resources at the number or e-mail above.The City of Urbana Welcomes Diversity!We foster an environment that values and encourages mutual respect, inclusion of all people, and utilizing differences and similarities as an organizational asset.
EOE.Attachment(s):
Human Resources Assistant (2022).pdf Show more details...
Position Type:
Civil Service/Full-Time/Non-Bargaining UnitDate Posted...
1/13/2023Location:
Urbana City BuildingDate Available:
When FilledJoin Our Team!Human Resources AssistantDepartment:
Human Resources and FinanceStatus :
Full-time, Civil Service, Non-exemptStarting Salary:
$44,965.72 - $57,331.29 annuallyJob Summary:
The Human Resources Assistant is responsible for providing professional-level administrative support activities for Human Resources functions.
This position is responsible for creating and maintaining complex filing systems, including but not limited to employee personnel, medical, and training records; assisting in compliance matters, to include required reporting and periodic audits; coordinating the City's drug and alcohol testing program; processing City-wide payroll changes through the Human Resources Information System (HRIS) and payroll system; preparing and maintaining reports; assisting with employee and candidate engagement efforts; and assisting with processing worker's compensation claims, unemployment claims, and employment verifications.
The position serves as a primary point of contact to internal and external customers and is responsible for maintaining highly confidential files and information.Specific examples of responsibilities include the following:
Serves as a primary point of contact to assist employees, applicants and other external customers; screens and responds to general inquiries; provides general information on departmental policies and procedures or refers to appropriate staff member; responds to calls and emails; ascertains nature of the inquiry and refers to appropriate individual or provides assistance based on knowledge of situation.
Monitors the Human Resources general email inbox.Performs administrative support work such as word processing, data entry and retrieval, creating spreadsheets and file maintenance; reviews forms, data, and other information to ensure accuracy and conformance to established procedures and policies.
Functions may include completing forms, reports, and questionnaires and assisting in the creation and maintenance of employee and candidate engagement materials, including but not limited to new hire orientation documents, manuals, and informational materials.Assists with compliance matters, including but not limited to HIPAA, COBRA, ACA Employer Mandate, and Medicare data reporting, nondiscrimination testing, procurements, surveys, subpoenas, FOIA requests, and leave of absences; conducts or assists with record audits and required reports, which may include I-9 audits, EEO-4 filings, OSHA 300, and other compliance reviews.Coordinates City's drug and alcohol testing program in compliance with DOT requirements; coordinates and manages records for all drug and alcohol testing (pre-employment, random, reasonable suspicion, return to duty, and follow-up).Prepares and maintains employee records, including creating and maintaining employees' personnel medical, workers' compensation, and I-9 files.Processes City-wide payroll changes and ensures accurate record-keeping and proper deductions.Maintains documents related to employee benefits and ensures benefits changes are entered appropriately in payroll system for payroll deduction.Prepares and maintains employee, new-hire, and other reports.
Maintains and updates phone directory and other requested reports as needed.Assists with collecting information and discussing onboarding, payroll, benefits, recruiting, and personnel processes and procedures with new and seasoned employees.
Answers questions or directs individual to another resource; processes and reviews related documents for accuracy.Assists in processing worker's compensation and unemployment claims by reviewing, tracking, and entering data; processes employment and salary verifications.Processes personnel actions to effect changes in employee status such as pay increases, transfers, promotions, Family Medical Leave Act (FMLA) leave, leave of absences, and separations; computes salary changes or adjustments and retroactive pay according to established policies and procedures; enters payroll into the computerized HRIS system in accordance with established procedures and deadlines.Assists in ensuring HRIS and timekeeping system data integrity and maintenance, including updates to position control and creation of new positions in computerized timekeeping system.Supports HR staff with special projects, researches information and application of policies and procedures.For a full list of duties, please see the attached job description in the lower right corner of this page.Required Qualifications Graduation from high school, possession of a GED, or equivalent and two (2) years of professional experience performing increasingly responsible administrative or office management workExcellent customer service skillsExcellent verbal and written communication skillsTime management skills with an ability to meet deadlinesProficiency with Microsoft Office softwareAbility to enter data quickly and accuratelyAbility to maintain confidentialityProfessional experience in a relevant area of work and familiarity with Human Resource Information Systems (HRIS) is desirableWhy Work @ Urbana? A generous and competitive compensation package.A team of dedicated colleagues.Knowing the work you're doing makes a difference!Amazing Benefits!The City of Urbana is pleased to offer a generous and wide-ranging employee benefit package to eligible employees.
Benefits include paid vacation and sick leave, health insurance effective on your start date, dental and vision insurance, and numerous voluntary insurance and retirement benefit options.
For a full summary of the benefits package associated with this position, please visit urbanacareers.org/non-union-benefits.To ApplyPlease submit the following documents:
An online application (click the maroon "Apply" button on the upper-right side of this page).A resume and letter of interest addressing how you meet the qualifications and responsibilities of the position.
Please refer to the job description for a full list of responsibilities; limit your response to two (2) pages.The position will remain open until a sufficient pool of qualified applicants is received, however the date of first application review will occur after Friday, February 10, 2023 .
Interested applicants are strongly encouraged to apply prior to this date for priority consideration.Selection Process :
The application will serve as the Civil Service exam; applicants meeting or exceeding the passing score will be placed on an open competitive register to fill current and/or future vacancies that may occur within approximately the next two years; this register may be extended or voided as needed by the Civil Service Commission.
Questions may be directed to Femi Fletcher, Human Resources Manager, at:
fnfletcher@urbanaillinois.us or call {removed}.
The City of Urbana provides reasonable accommodations for persons with disabilities; if you need information, please contact Human Resources at the number or e-mail above.The City of Urbana Welcomes Diversity!We foster an environment that values and encourages mutual respect, inclusion of all people, and utilizing differences and similarities as an organizational asset.
EOE.Attachment(s):
Human Resources Assistant (2022).pdf Show more details...
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