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Most recent job postings at GameStop
via Salary.com
posted_at: 3 days agoschedule_type: Full-time
Store Managers - The Store Manager is responsible for the successful leadership of store operations including building a successful team, developing customer loyalty, driving for results, and achieving goals set for the store. A Store Manager is responsible for leading and motivating the sales team, managing the day-to-day operations of the store, maintaining up to date promotional material and... hiring/training new staff. This position supervises
Store Managers - The Store Manager is responsible for the successful leadership of store operations including building a successful team, developing customer loyalty, driving for results, and achieving goals set for the store. A Store Manager is responsible for leading and motivating the sales team, managing the day-to-day operations of the store, maintaining up to date promotional material and... hiring/training new staff. This position supervises all other members of the store team. Store Managers will always act in accordance with GameStop’s policies, practices, and core values. The ideal candidate must have a strong focus on customer satisfaction and meeting monthly sales goals, be an excellent communicator and demonstrate strong leadership and interpersonal skills.
We are looking for talented leaders who prioritize continuous development of their associates and who have a focus in driving high performance results.
Job Requirements Qualified Store Manager candidates will possess the following:
• High school diploma required. An Associate’s or accredited Bachelor’s degree preferred
• Must be at least 18 years of age*
• 3 years of experience working in a retail sales environment
• 1 year of experience in a supervisory or managerial role
• Fun and enthusiastic personality…desire to interact with customers and provide an incredible customer experience
• Video game knowledge preferred
• Unless prohibited by applicable law Gamestop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job's responsibilities and assigning additional duties consistent with the position's purpose. GameStop will provide reasonable accommodations to qualified individuals with disabilities unless doing so would cause an undue hardship.
PLEASE NOTE: Your application for this position includes all locations within the district.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance
Experience level:
• 3 years
Shift:
• 10 hour shift
• 8 hour shift
Weekly day range:
• Weekend availability
Application Question(s):
• Why do you want to work at GameStop?
Education:
• High school or equivalent (Preferred)
Experience:
• Retail: 1 year (Preferred)
Work Location: One location
• Health insurance Show more details...
We are looking for talented leaders who prioritize continuous development of their associates and who have a focus in driving high performance results.
Job Requirements Qualified Store Manager candidates will possess the following:
• High school diploma required. An Associate’s or accredited Bachelor’s degree preferred
• Must be at least 18 years of age*
• 3 years of experience working in a retail sales environment
• 1 year of experience in a supervisory or managerial role
• Fun and enthusiastic personality…desire to interact with customers and provide an incredible customer experience
• Video game knowledge preferred
• Unless prohibited by applicable law Gamestop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job's responsibilities and assigning additional duties consistent with the position's purpose. GameStop will provide reasonable accommodations to qualified individuals with disabilities unless doing so would cause an undue hardship.
PLEASE NOTE: Your application for this position includes all locations within the district.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance
Experience level:
• 3 years
Shift:
• 10 hour shift
• 8 hour shift
Weekly day range:
• Weekend availability
Application Question(s):
• Why do you want to work at GameStop?
Education:
• High school or equivalent (Preferred)
Experience:
• Retail: 1 year (Preferred)
Work Location: One location
• Health insurance Show more details...
via LinkedIn
posted_at: 5 days agoschedule_type: Full-time
Description
PLEASE NOTE: Your application will be considered for all positions within this store. Some positions may not be available in all locations. Our passion around delighting our customers is our singular mission. We are simply obsessed with it. It’s what separates us from our competition and the reason so many people visit GameStop stores every day. Assistant Store Manager - Will support... the Store Manager in all facets of store operations
Description
PLEASE NOTE: Your application will be considered for all positions within this store. Some positions may not be available in all locations. Our passion around delighting our customers is our singular mission. We are simply obsessed with it. It’s what separates us from our competition and the reason so many people visit GameStop stores every day. Assistant Store Manager - Will support... the Store Manager in all facets of store operations including ensuring that the store staff provides friendly, open and enthusiastic customer service, in person and on the phone. This includes answering questions and assisting with product selection, purchases, and returns. Ensure that the store is clean, well-organized, and properly merchandised at all times, and that all policies, procedures, and controls are followed. Supervise up to 5 or more Game Advisors by planning, organizing, and delegating work. Senior Game Advisor (Shift Leader) - Will assist the store management team in supervising all store activities as well as providing friendly and enthusiastic service to customers, in person and on the phone, including answering questions and assisting with product selection, purchase, or return. Assist with store merchandising, inventory control, loss prevention, restocking, store cleaning and maintenance . Along with the Store and Assistant Managers, will be responsible for opening and closing the store. Game Advisor (Sales Associate) - Will ensure customers are greeted on the sales floor, questions are asked to determine their need, recommendations are made to provide the right solutions, and GameStop services, such as our incredible Power Up Rewards program, are explained. Game Advisors also assist with store operations, to include, ensuring products are stocked and easy to purchase, processing customer transactions, and helping to provide a clean and organized shopping environment. Job Requirements Qualified Assistant Store Manager candidates will possess the following:
• High School diploma or GED required, some college preferred
• Must be at least 18 years old*
• 2 years in retail sales, customer service, and/or management experience preferred
• Fun and enthusiastic personality…desire to interact with customers and provide an incredible customer experience
• Video game knowledge preferred
Qualified Senior Game Advisor (Shift Leader) candidates will possess the following:
• High School diploma or GED
• Must be at least 18 years old*
• Retail sales and/or management experience preferred
• Fun and enthusiastic personality…desire to interact with customers and provide an incredible customer experience
• Video game knowledge preferred
Qualified Game Advisor (Sales Associate) candidates will possess the following:
• High School diploma or GED
• Must be at least 18 years old*
• Fun and enthusiastic personality…desire to interact with customers and provide an incredible customer experience
• Video game knowledge preferred
• Unless prohibited by applicable law Gamestop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job's responsibilities and assigning additional duties consistent with the position's purpose. GameStop will provide reasonable accommodations to qualified individuals with disabilities unless doing so would cause an undue hardship Show more details...
PLEASE NOTE: Your application will be considered for all positions within this store. Some positions may not be available in all locations. Our passion around delighting our customers is our singular mission. We are simply obsessed with it. It’s what separates us from our competition and the reason so many people visit GameStop stores every day. Assistant Store Manager - Will support... the Store Manager in all facets of store operations including ensuring that the store staff provides friendly, open and enthusiastic customer service, in person and on the phone. This includes answering questions and assisting with product selection, purchases, and returns. Ensure that the store is clean, well-organized, and properly merchandised at all times, and that all policies, procedures, and controls are followed. Supervise up to 5 or more Game Advisors by planning, organizing, and delegating work. Senior Game Advisor (Shift Leader) - Will assist the store management team in supervising all store activities as well as providing friendly and enthusiastic service to customers, in person and on the phone, including answering questions and assisting with product selection, purchase, or return. Assist with store merchandising, inventory control, loss prevention, restocking, store cleaning and maintenance . Along with the Store and Assistant Managers, will be responsible for opening and closing the store. Game Advisor (Sales Associate) - Will ensure customers are greeted on the sales floor, questions are asked to determine their need, recommendations are made to provide the right solutions, and GameStop services, such as our incredible Power Up Rewards program, are explained. Game Advisors also assist with store operations, to include, ensuring products are stocked and easy to purchase, processing customer transactions, and helping to provide a clean and organized shopping environment. Job Requirements Qualified Assistant Store Manager candidates will possess the following:
• High School diploma or GED required, some college preferred
• Must be at least 18 years old*
• 2 years in retail sales, customer service, and/or management experience preferred
• Fun and enthusiastic personality…desire to interact with customers and provide an incredible customer experience
• Video game knowledge preferred
Qualified Senior Game Advisor (Shift Leader) candidates will possess the following:
• High School diploma or GED
• Must be at least 18 years old*
• Retail sales and/or management experience preferred
• Fun and enthusiastic personality…desire to interact with customers and provide an incredible customer experience
• Video game knowledge preferred
Qualified Game Advisor (Sales Associate) candidates will possess the following:
• High School diploma or GED
• Must be at least 18 years old*
• Fun and enthusiastic personality…desire to interact with customers and provide an incredible customer experience
• Video game knowledge preferred
• Unless prohibited by applicable law Gamestop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job's responsibilities and assigning additional duties consistent with the position's purpose. GameStop will provide reasonable accommodations to qualified individuals with disabilities unless doing so would cause an undue hardship Show more details...
via Salary.com
posted_at: 5 days agoschedule_type: Part-time
SENIOR GUEST ADVISOR
Field Store Operations...
Store Leader
Non-Exempt, Part-Time
1000000641
41203100
Sales/Game Advisors
GameStop, Inc.
September 2016
SUMMARY
The Senior Game Advisor provides outstanding guest service experiences in a selling culture using elements of
GameStop's buy, sell, trade, and reservation business model, the Circle of Life.Working under general supervision, this position ensures products are easy to see and buy, builds sales
SENIOR GUEST ADVISOR
Field Store Operations...
Store Leader
Non-Exempt, Part-Time
1000000641
41203100
Sales/Game Advisors
GameStop, Inc.
September 2016
SUMMARY
The Senior Game Advisor provides outstanding guest service experiences in a selling culture using elements of
GameStop's buy, sell, trade, and reservation business model, the Circle of Life.Working under general supervision, this position ensures products are easy to see and buy, builds sales by sharing product and gaming knowledge with guests, provides a clean, organized environment in which to shop, and creates guest loyalty and repeat business.
This position will also assist the store management team in supervising store activities. Senior game advisors model behaviors and actions that are needed to ensure every guest has an experience in the store which reflects our top notch guest service.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*
• Provide best-in-class guest service: promptly greet guests, respond to guest questions/concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, trade-in program, recommend additional items as appropriate, applies all selling behaviors during every transaction, and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store,(remove “to assist them”)
• Promptly process accurate guest purchases/return transactions via Point-of-Sale (POS) computer system, ensuring they experience top notch guest service
• Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally, ensuring every guest receives top notch guest service
• Promote GameStop’s new title reservation program and the PowerUp Rewards guest loyalty program
• Assist with supervising staffing levels to achieve optimum guest service at all times and ensure that best in class guest service is consistently provided
• Assist leaders with store inventory counts, stocking/restocking of merchandise on shelves and fixtures, and moving product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor
• Assist store team in meeting and exceeding sales, profit and shrink goals and accomplish administrative and operational duties set by Store Leader
• Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system
• Ensure that Game Planner and all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; assist management to ensure store has sufficient cash and change for sales transactions; make bank deposits daily per established guidelines
• Check shipments for discrepancies/shortages and record any discrepancies in the POS system
• Visually inspect associates' and leaders' packages and/or belongings at store closing or at the end of a shift
• Supervise and delegate tasks to Game Advisors in absence of management
SENIOR GUEST ADVISOR
• Provide timely and appropriate feedback to Store Leader concerning associate performance issues
• Verify Game Advisors’ hours worked for the week and accurately close out the payroll week in absence of management.
RELATED COMPETENCIES
• Building Guest Loyalty – Effectively meets guest’s needs; builds productive guest relationships; takes responsibility for guest satisfaction and loyalty
• Contributing to Team Success – Actively participates as a member of a team to move the team toward the completion of goals
• Guest Focus – Makes guests and their needs a primary focus (remove “of one’s actions”); develops and sustains productive guest relationships; seeks to understand and educate guests on product; takes action to meet guest needs and concerns
• Delegating Responsibility – Allocates task responsibility to appropriate others to maximize the organization’s and individual’s effectiveness
• Energy - Consistently maintains high levels of activity or productivity; sustains long working hours when necessary; operates with vigor, effectiveness and determination over periods of time
BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)
• Must be at least 18 years of age and present state-required proof of age documents
• Must be able to provide genuine and friendly assistance to every guest during every visit
• At least 1 year of retail sales, guest service, and/or management experience required
• High school diploma or GED required
• Video game knowledge preferred
• Must be able to bend, stoop, reach with arms / hands, climb on ladders, and lift merchandise weighing up to
30 lbs. from ground level to minimum height of 4 feet
• Must be able to work alone and move throughout the store unassisted for up to 10 hours
• Must have transportation to make bank deposits as required
MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES
• Proficient guest service skills
• Ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills
preferred
• Ability to work in a fast-paced, rapidly changing environment
• Ability to operate POS computer system and properly complete required paperwork
• Working understanding of basic math functions (add, subtract, multiply, divide)
• Working knowledge of alphabetizing
• Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner
• Proficient problem solving skills and judgment abilities
• Proficient ability to carry out instructions furnished in written, oral or diagram form
• Ability to deliver bank deposits according to loss prevention safety guidelines
• Ability to work extended hours/days as necessary, including Sundays
• Ability to remain effective under pressure; ability to handle stress in a manner that is acceptable to others and to the organization
• Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities
Job Type: Part-time
Pay: $16.00 - $18.75 per hour
Benefits:
• Employee discount
• Flexible schedule
Experience level:
• 1 year
Shift:
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
Weekly day range:
• Weekend availability
Ability to commute/relocate:
• Folsom, CA: Reliably commute or planning to relocate before starting work (Required)
Experience:
• Customer service: 1 year (Preferred)
Work Location: One location Show more details...
Field Store Operations...
Store Leader
Non-Exempt, Part-Time
1000000641
41203100
Sales/Game Advisors
GameStop, Inc.
September 2016
SUMMARY
The Senior Game Advisor provides outstanding guest service experiences in a selling culture using elements of
GameStop's buy, sell, trade, and reservation business model, the Circle of Life.Working under general supervision, this position ensures products are easy to see and buy, builds sales by sharing product and gaming knowledge with guests, provides a clean, organized environment in which to shop, and creates guest loyalty and repeat business.
This position will also assist the store management team in supervising store activities. Senior game advisors model behaviors and actions that are needed to ensure every guest has an experience in the store which reflects our top notch guest service.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*
• Provide best-in-class guest service: promptly greet guests, respond to guest questions/concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, trade-in program, recommend additional items as appropriate, applies all selling behaviors during every transaction, and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store,(remove “to assist them”)
• Promptly process accurate guest purchases/return transactions via Point-of-Sale (POS) computer system, ensuring they experience top notch guest service
• Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally, ensuring every guest receives top notch guest service
• Promote GameStop’s new title reservation program and the PowerUp Rewards guest loyalty program
• Assist with supervising staffing levels to achieve optimum guest service at all times and ensure that best in class guest service is consistently provided
• Assist leaders with store inventory counts, stocking/restocking of merchandise on shelves and fixtures, and moving product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor
• Assist store team in meeting and exceeding sales, profit and shrink goals and accomplish administrative and operational duties set by Store Leader
• Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system
• Ensure that Game Planner and all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; assist management to ensure store has sufficient cash and change for sales transactions; make bank deposits daily per established guidelines
• Check shipments for discrepancies/shortages and record any discrepancies in the POS system
• Visually inspect associates' and leaders' packages and/or belongings at store closing or at the end of a shift
• Supervise and delegate tasks to Game Advisors in absence of management
SENIOR GUEST ADVISOR
• Provide timely and appropriate feedback to Store Leader concerning associate performance issues
• Verify Game Advisors’ hours worked for the week and accurately close out the payroll week in absence of management.
RELATED COMPETENCIES
• Building Guest Loyalty – Effectively meets guest’s needs; builds productive guest relationships; takes responsibility for guest satisfaction and loyalty
• Contributing to Team Success – Actively participates as a member of a team to move the team toward the completion of goals
• Guest Focus – Makes guests and their needs a primary focus (remove “of one’s actions”); develops and sustains productive guest relationships; seeks to understand and educate guests on product; takes action to meet guest needs and concerns
• Delegating Responsibility – Allocates task responsibility to appropriate others to maximize the organization’s and individual’s effectiveness
• Energy - Consistently maintains high levels of activity or productivity; sustains long working hours when necessary; operates with vigor, effectiveness and determination over periods of time
BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)
• Must be at least 18 years of age and present state-required proof of age documents
• Must be able to provide genuine and friendly assistance to every guest during every visit
• At least 1 year of retail sales, guest service, and/or management experience required
• High school diploma or GED required
• Video game knowledge preferred
• Must be able to bend, stoop, reach with arms / hands, climb on ladders, and lift merchandise weighing up to
30 lbs. from ground level to minimum height of 4 feet
• Must be able to work alone and move throughout the store unassisted for up to 10 hours
• Must have transportation to make bank deposits as required
MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES
• Proficient guest service skills
• Ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills
preferred
• Ability to work in a fast-paced, rapidly changing environment
• Ability to operate POS computer system and properly complete required paperwork
• Working understanding of basic math functions (add, subtract, multiply, divide)
• Working knowledge of alphabetizing
• Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner
• Proficient problem solving skills and judgment abilities
• Proficient ability to carry out instructions furnished in written, oral or diagram form
• Ability to deliver bank deposits according to loss prevention safety guidelines
• Ability to work extended hours/days as necessary, including Sundays
• Ability to remain effective under pressure; ability to handle stress in a manner that is acceptable to others and to the organization
• Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities
Job Type: Part-time
Pay: $16.00 - $18.75 per hour
Benefits:
• Employee discount
• Flexible schedule
Experience level:
• 1 year
Shift:
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
Weekly day range:
• Weekend availability
Ability to commute/relocate:
• Folsom, CA: Reliably commute or planning to relocate before starting work (Required)
Experience:
• Customer service: 1 year (Preferred)
Work Location: One location Show more details...
via Salary.com
posted_at: 15 days agoschedule_type: Full-time
Full Job Description
Store Leader...
Working independently, the Store Leader directly influences the performance of everyone who interacts with guests and supports the store environment. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Store Leader ensures best-in-class guest service experiences for all of GameStop’s guests. The Store Leader makes discretionary decisions involving all sales
Full Job Description
Store Leader...
Working independently, the Store Leader directly influences the performance of everyone who interacts with guests and supports the store environment. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Store Leader ensures best-in-class guest service experiences for all of GameStop’s guests. The Store Leader makes discretionary decisions involving all sales initiatives, operational effectiveness, marketing, scheduling, employment, and all other aspects of the day-to-day business processes of a GameStop store. This position supervises at least one Assistant Store Leader and five or more Guest Advisors and Senior Guest Advisors, which may vary based upon store size, location, and expected sales volume.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*
• Provide best-in- class guest service: promptly greet guests, respond to and handle guest concerns quickly, effectively and courteously; align guest needs with GameStop product and benefit solutions; recommend additional items as appropriate; and ensure every guest is thanked for shopping at GameStop; ensure all store associates consistently provide best-in-class guest service
• Support the total shopping environment, including visual and operational elements, and the guest relationships that lead to sales and repeat business
• Recruit, hire, assess, develop, and retain people committed to outstanding guest service
• Schedule store associates to achieve optimum guest service levels, and delegate store tasks to ensure proper completion in an environment that puts the guest first
• Provide timely and appropriate feedback to all store associates concerning performance, including daily coaching, conducting performance coaching discussions as appropriate, and writing and presenting annual performance appraisals
• Communicate clearly and regularly with store associates, other Store Leaders, the store support center, and multi-unit leaders to ensure that all GameStop store initiatives are implemented according to plan
• Protect company assets through effective inventory control and loss prevention practices
• Lead store associates in meeting sales, profit, and shrink goals
• Ensure that all areas of the store are clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order
• Count, balance, and reconcile daily business transaction totals correctly and accurately in the POS system
• Manage all in-store merchandising activity and stock levels; communicate all shortages, record discrepancies and out of stock issues to the District Leader and Regional Loss Prevention Leader
• Ensure the sales floor is attended by a supervisor at all times, and the store always has a supervisory employee present
• Train store associates on all aspects of their jobs, including all company/store policies, procedures, and guidelines
• Ensure all Affirmative Action Program initiatives including proper completion of additional paperwork, document retention, and employment procedures and practices are adhered (*applies only to positions at a military base store) • Form professional partnerships with appropriate military personnel on assigned military base including the Supply Base Leader (SBM). (*applies only to positions at a military base store) RELATED COMPETENCIES
• Building a Successful Team – Uses appropriate methods and a flexible and interpersonal style to help build a cohesive team; facilitates the completion of team goals
• Building Guest Loyalty – Effectively meets guest needs; builds productive guest relationships; takes responsibility for guest satisfaction and loyalty
• Coaching – Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem
• Driving for Results - Sets high goals for personal and group accomplishment; uses measurement methods to monitor progress toward goals; tenaciously works to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement
• Work Standards – Sets high standards for self and others; assumes responsibility and accountability for successfully completing assignments or tasks; self-imposes standards of excellence rather than having standards imposed.
BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)
• Must be at least 18 years of age and present state-required proof of age documents
• High school diploma or GED required; An Associate’s or accredited Bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred
• Three or more years of retail sales, guest service, and/or management/leadership experience required; at least 1 year of retail management experience preferred
• Must be able to work alone and move throughout the store unassisted, for extended periods (up to 12 hours per day)
• Must be able to lift and/or move objects and displays (up to 30 lbs.), bend, stoop, reach with arms and hands, and climb on ladders
• Must be able to occasionally travel unassisted via car and/or plane to offsite conferences and meetings (less than 10%)
• Must be able to work a minimum of 40 hours per week
MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES
• Proficient guest service skills
• Proficient ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred
• Ability to lead in a fast-paced, rapidly changing environment that includes multiple overlapping priorities
• Proficient knowledge of operating a point-of-sale computer system and properly completing required paperwork
• Proficient understanding of basic math functions (add, subtract, multiply, divide) • Working knowledge of alphabetizing
• Possess or acquire during employment onboarding a working understanding of military ranks and related insignia
• Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner
• Proficient problem-solving skills and judgment abilities
• Proficient ability to carry out instructions furnished in written, oral or diagram form
• Ability to deliver bank deposits according to loss prevention safety guidelines
• Ability to work extended hours/days as necessary, including Sundays
• Ability to remain effective under pressure; ability to handle stress in a manner that is acceptable to others and to the organization
• Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, affirmative action, and ethical responsibilities
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance
Experience level:
• 1 year
Shift:
• 8 hour shift
• Day shift
• Evening shift
Weekly day range:
• Monday to Friday
• Rotating weekends
• Weekend availability
Ability to commute/relocate:
• Pocatello, ID: Reliably commute or planning to relocate before starting work (Required)
Experience:
• Customer service: 1 year (Preferred)
Work Location: One location Show more details...
Store Leader...
Working independently, the Store Leader directly influences the performance of everyone who interacts with guests and supports the store environment. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Store Leader ensures best-in-class guest service experiences for all of GameStop’s guests. The Store Leader makes discretionary decisions involving all sales initiatives, operational effectiveness, marketing, scheduling, employment, and all other aspects of the day-to-day business processes of a GameStop store. This position supervises at least one Assistant Store Leader and five or more Guest Advisors and Senior Guest Advisors, which may vary based upon store size, location, and expected sales volume.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*
• Provide best-in- class guest service: promptly greet guests, respond to and handle guest concerns quickly, effectively and courteously; align guest needs with GameStop product and benefit solutions; recommend additional items as appropriate; and ensure every guest is thanked for shopping at GameStop; ensure all store associates consistently provide best-in-class guest service
• Support the total shopping environment, including visual and operational elements, and the guest relationships that lead to sales and repeat business
• Recruit, hire, assess, develop, and retain people committed to outstanding guest service
• Schedule store associates to achieve optimum guest service levels, and delegate store tasks to ensure proper completion in an environment that puts the guest first
• Provide timely and appropriate feedback to all store associates concerning performance, including daily coaching, conducting performance coaching discussions as appropriate, and writing and presenting annual performance appraisals
• Communicate clearly and regularly with store associates, other Store Leaders, the store support center, and multi-unit leaders to ensure that all GameStop store initiatives are implemented according to plan
• Protect company assets through effective inventory control and loss prevention practices
• Lead store associates in meeting sales, profit, and shrink goals
• Ensure that all areas of the store are clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order
• Count, balance, and reconcile daily business transaction totals correctly and accurately in the POS system
• Manage all in-store merchandising activity and stock levels; communicate all shortages, record discrepancies and out of stock issues to the District Leader and Regional Loss Prevention Leader
• Ensure the sales floor is attended by a supervisor at all times, and the store always has a supervisory employee present
• Train store associates on all aspects of their jobs, including all company/store policies, procedures, and guidelines
• Ensure all Affirmative Action Program initiatives including proper completion of additional paperwork, document retention, and employment procedures and practices are adhered (*applies only to positions at a military base store) • Form professional partnerships with appropriate military personnel on assigned military base including the Supply Base Leader (SBM). (*applies only to positions at a military base store) RELATED COMPETENCIES
• Building a Successful Team – Uses appropriate methods and a flexible and interpersonal style to help build a cohesive team; facilitates the completion of team goals
• Building Guest Loyalty – Effectively meets guest needs; builds productive guest relationships; takes responsibility for guest satisfaction and loyalty
• Coaching – Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem
• Driving for Results - Sets high goals for personal and group accomplishment; uses measurement methods to monitor progress toward goals; tenaciously works to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement
• Work Standards – Sets high standards for self and others; assumes responsibility and accountability for successfully completing assignments or tasks; self-imposes standards of excellence rather than having standards imposed.
BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)
• Must be at least 18 years of age and present state-required proof of age documents
• High school diploma or GED required; An Associate’s or accredited Bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred
• Three or more years of retail sales, guest service, and/or management/leadership experience required; at least 1 year of retail management experience preferred
• Must be able to work alone and move throughout the store unassisted, for extended periods (up to 12 hours per day)
• Must be able to lift and/or move objects and displays (up to 30 lbs.), bend, stoop, reach with arms and hands, and climb on ladders
• Must be able to occasionally travel unassisted via car and/or plane to offsite conferences and meetings (less than 10%)
• Must be able to work a minimum of 40 hours per week
MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES
• Proficient guest service skills
• Proficient ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred
• Ability to lead in a fast-paced, rapidly changing environment that includes multiple overlapping priorities
• Proficient knowledge of operating a point-of-sale computer system and properly completing required paperwork
• Proficient understanding of basic math functions (add, subtract, multiply, divide) • Working knowledge of alphabetizing
• Possess or acquire during employment onboarding a working understanding of military ranks and related insignia
• Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner
• Proficient problem-solving skills and judgment abilities
• Proficient ability to carry out instructions furnished in written, oral or diagram form
• Ability to deliver bank deposits according to loss prevention safety guidelines
• Ability to work extended hours/days as necessary, including Sundays
• Ability to remain effective under pressure; ability to handle stress in a manner that is acceptable to others and to the organization
• Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, affirmative action, and ethical responsibilities
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance
Experience level:
• 1 year
Shift:
• 8 hour shift
• Day shift
• Evening shift
Weekly day range:
• Monday to Friday
• Rotating weekends
• Weekend availability
Ability to commute/relocate:
• Pocatello, ID: Reliably commute or planning to relocate before starting work (Required)
Experience:
• Customer service: 1 year (Preferred)
Work Location: One location Show more details...
via CareerBuilder
posted_at: 10 days agoschedule_type: Full-time
Store Manager – directly influences the performance of everyone who interacts with guests and supports a solution selling environment. The Store Leader is responsible for fostering a selling culture that creates unique, complete solutions that exceed guest’s expectations. The Store Leader ensures best-in-class guest service for every GameStop guest by using elements of GameStop's buy, sell... trade, and reservation business model, the Circle of
Store Manager – directly influences the performance of everyone who interacts with guests and supports a solution selling environment. The Store Leader is responsible for fostering a selling culture that creates unique, complete solutions that exceed guest’s expectations. The Store Leader ensures best-in-class guest service for every GameStop guest by using elements of GameStop's buy, sell... trade, and reservation business model, the Circle of Life. The Store Leader makes discretionary decisions involving all sales initiatives, operational effectiveness, marketing, scheduling, employment, and all other aspects of the day-to-day business processes of a GameStop store, which will demonstrate the commitment to a unique solutions selling experience for all guests.
PLEASE NOTE: Your application for this position includes all locations within the district.
Qualified Store Manager candidates will possess the following:
• Must be at least 18 years of age* and present state-required proof of age documents
• Must be able to provide genuine and friendly assistance to every guest during every visit
• High school diploma or GED required; An Associate’s or accredited Bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred
• Three or more years of retail sales, guest service, and/or management/leadership experience required; at least 1 year of retail management experience preferred
• Must be able to work alone and move throughout the store unassisted, for extended periods (up to 12 hours per day)
• Must be able to lift and/or move objects and displays (up to 30 lbs.), bend, stoop, reach with arms and hands, and climb on ladders
• Must be able to occasionally travel unassisted via car and/or plane to offsite conferences and meetings (less than 10%)
• Must be able to work a minimum of 44 hours per week
• Unless prohibited by applicable law
GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job’s responsibilities and assigning additional duties consistent with the position’s purpose. GameStop will provide reasonable accommodations to qualified individuals with disabilities unless doing so would cause an undue hardship Show more details...
PLEASE NOTE: Your application for this position includes all locations within the district.
Qualified Store Manager candidates will possess the following:
• Must be at least 18 years of age* and present state-required proof of age documents
• Must be able to provide genuine and friendly assistance to every guest during every visit
• High school diploma or GED required; An Associate’s or accredited Bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred
• Three or more years of retail sales, guest service, and/or management/leadership experience required; at least 1 year of retail management experience preferred
• Must be able to work alone and move throughout the store unassisted, for extended periods (up to 12 hours per day)
• Must be able to lift and/or move objects and displays (up to 30 lbs.), bend, stoop, reach with arms and hands, and climb on ladders
• Must be able to occasionally travel unassisted via car and/or plane to offsite conferences and meetings (less than 10%)
• Must be able to work a minimum of 44 hours per week
• Unless prohibited by applicable law
GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job’s responsibilities and assigning additional duties consistent with the position’s purpose. GameStop will provide reasonable accommodations to qualified individuals with disabilities unless doing so would cause an undue hardship Show more details...
via Workday
posted_at: 5 days agoschedule_type: Full-time
Description: SUMMARY Under general supervision and as assigned, the Refurbishment Associate receives, inventories, cleans, remanufactures, tests, repackages and ships for resale gaming systems, components, physical software and devices as a part of our larger Refurbishment Operations. This position interacts with a lead and/or supervisor several times a day to receive assignment, direction and feedback. All non-routine activities will require a supervisor’s
Description: SUMMARY Under general supervision and as assigned, the Refurbishment Associate receives, inventories, cleans, remanufactures, tests, repackages and ships for resale gaming systems, components, physical software and devices as a part of our larger Refurbishment Operations. This position interacts with a lead and/or supervisor several times a day to receive assignment, direction and feedback. All non-routine activities will require a supervisor’s advanced approval. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Work in the assigned department or section to achieve or exceed department objectives; Assist with special projects as directed Achieve production and quality goals in the assigned department or section Follow procedures; ensure high-quality output; accurately check processes and tasks with a high degree of attention to detail Complete high volumes of work effectively and efficiently under demanding time constraints and workflow Uphold and follow safety standards... Identify and correct conditions that could impact employee safety REQUIRED QUALIFICATIONS Must be at least 18 years of age and present state-required proof of age documents A high school diploma or GED is required Must be able to safely lift and carry items (boxes, totes, etc.) weighing up to 50 lbs. horizontally, and from ground level to a minimum height of 4 feet. Must be able to bend, stoop, reach with arms and hands, walk, stand, or sit for extended periods of time Must possess the dexterity to utilize small hand-held tools and other mechanical/electrical production or cleaning equipment safely and without assistance PREFERRED QUALIFICATIONS AND JOB SKILLS Ability to communicate effectively with others, with varying responsibilities and work areas, using spoken and written English Must be a team player, flexible, dependable, and cooperative Ability to work under demanding time constraints and windows Ability to perform basic math functions (add, subtract, multiply, divide) GameStop is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job’s responsibilities and assigning additional duties consistent with the position’s purpose. GameStop will provide reasonable accommodations to qualified individuals with disabilities unless doing so would cause an undue hardship. GameStop Corp., a Fortune 500 company headquartered in Grapevine, Texas, is a digital-first omni-channel retailer, offering games and entertainment products in its nearly 5,000 stores and comprehensive E-Commerce properties across 10 countries. GameStop, through its family of brands offers the best selection of new and pre-owned video gaming consoles, accessories, and video game titles, in both physical and digital formats. GameStop also offers fans a wide variety of POP! vinyl figures, collectibles, board games and more. Through GameStop’s unique buy-sell-trade program, gamers can trade in video game consoles, games, and accessories, as well as consumer electronics for cash or in-store credit. The company's consumer product network also includes www.gamestop.com and Game Informer® magazine, the world's leading print and digital video game publication. To review our data use practices, visit our Candidate Privacy Policy
Show more details...
via GameStop - Talentify
schedule_type: Full-time
PLEASE NOTE: Your application will be considered for all positions within this store. Some positions may not be available in all locations. Our passion around delighting our customers is our singular mission. We are simply obsessed with it. It’s what separates us from our competition and the reason so many people visit GameStop stores every day. Assistant Store Manager - Will support the Store... Manager in all facets of store operations including
PLEASE NOTE: Your application will be considered for all positions within this store. Some positions may not be available in all locations. Our passion around delighting our customers is our singular mission. We are simply obsessed with it. It’s what separates us from our competition and the reason so many people visit GameStop stores every day. Assistant Store Manager - Will support the Store... Manager in all facets of store operations including ensuring that the store staff provides friendly, open and enthusiastic customer service, in person and on the phone. This includes answering questions and assisting with product selection, purchases, and returns. Ensure that the store is clean, well-organized, and properly merchandised at all times, and that all policies, procedures, and controls are followed. Supervise up to 5 or more Game Advisors by planning, organizing, and delegating work. Senior Game Advisor (Shift Leader) - Will assist the store management team in supervising all store activities as well as providing friendly and enthusiastic service to customers, in person and on the phone, including answering questions and assisting with product selection, purchase, or return. Assist with store merchandising, inventory control, loss prevention, restocking, store cleaning and maintenance . Along with the Store and Assistant Managers, will be responsible for opening and closing the store. Game Advisor (Sales Associate) - Will ensure customers are greeted on the sales floor, questions are asked to determine their need, recommendations are made to provide the right solutions, and GameStop services, such as our incredible Power Up Rewards program, are explained. Game Advisors also assist with store operations, to include, ensuring products are stocked and easy to purchase, processing customer transactions, and helping to provide a clean and organized shopping environment. Job Requirements Qualified Assistant Store Manager candidates will possess the following:
• High School diploma or GED required, some college preferred
• Must be at least 18 years old*
• 2 years in retail sales, customer service, and/or management experience preferred
• Fun and enthusiastic personality…desire to interact with customers and provide an incredible customer experience
• Video game knowledge preferred
Qualified Senior Game Advisor (Shift Leader) candidates will possess the following:
• High School diploma or GED
• Must be at least 18 years old*
• Retail sales and/or management experience preferred
• Fun and enthusiastic personality…desire to interact with customers and provide an incredible customer experience
• Video game knowledge preferred
Qualified Game Advisor (Sales Associate) candidates will possess the following:
• High School diploma or GED
• Must be at least 18 years old*
• Fun and enthusiastic personality…desire to interact with customers and provide an incredible customer experience
• Video game knowledge preferred
• Unless prohibited by applicable law Gamestop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job's responsibilities and assigning additional duties consistent with the position's purpose. GameStop will provide reasonable accommodations to qualified individuals with disabilities unless doing so would cause an undue hardship.
The following information is applicable to Colorado only, in accordance with the Colorado Equal Pay for Equal Work Act.
In Colorado*, positions available in GameStop stores are eligible to earn compensation ranges outlined below, depending on factors such as experience, seniority, geographic locations, and other factors permitted by law.
• Sales Associates - Between $12.32/hour and $13.32/hour
• Shift Leads - Between $12.82/hour and $15.57/hour
• Assistant Store Manager - Between $15.07/hour and $19.07/hour
• Seasonal Sales Associates (when available) - $12.32/hour
Full-time store positions at GameStop are also eligible to participant in incentive programs, health benefits, paid time off, 401(k) with company matching contributions, educational assistance, employee discount and a casual work environment. Positions at GameStop may also be eligible for a bonus and/or other incentives.
• Pay ranges for stores located in Denver.
• Sales Associates - Between $14.77/hour and $15.77/hour
• Shift Leads - Between $15.27/hour and $18.02/hour
• Assistant Store Manager - Between $17.52/hour and $21.52/hour
• Seasonal Sales Associates (when available) - $14.77/hour Show more details...
• High School diploma or GED required, some college preferred
• Must be at least 18 years old*
• 2 years in retail sales, customer service, and/or management experience preferred
• Fun and enthusiastic personality…desire to interact with customers and provide an incredible customer experience
• Video game knowledge preferred
Qualified Senior Game Advisor (Shift Leader) candidates will possess the following:
• High School diploma or GED
• Must be at least 18 years old*
• Retail sales and/or management experience preferred
• Fun and enthusiastic personality…desire to interact with customers and provide an incredible customer experience
• Video game knowledge preferred
Qualified Game Advisor (Sales Associate) candidates will possess the following:
• High School diploma or GED
• Must be at least 18 years old*
• Fun and enthusiastic personality…desire to interact with customers and provide an incredible customer experience
• Video game knowledge preferred
• Unless prohibited by applicable law Gamestop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job's responsibilities and assigning additional duties consistent with the position's purpose. GameStop will provide reasonable accommodations to qualified individuals with disabilities unless doing so would cause an undue hardship.
The following information is applicable to Colorado only, in accordance with the Colorado Equal Pay for Equal Work Act.
In Colorado*, positions available in GameStop stores are eligible to earn compensation ranges outlined below, depending on factors such as experience, seniority, geographic locations, and other factors permitted by law.
• Sales Associates - Between $12.32/hour and $13.32/hour
• Shift Leads - Between $12.82/hour and $15.57/hour
• Assistant Store Manager - Between $15.07/hour and $19.07/hour
• Seasonal Sales Associates (when available) - $12.32/hour
Full-time store positions at GameStop are also eligible to participant in incentive programs, health benefits, paid time off, 401(k) with company matching contributions, educational assistance, employee discount and a casual work environment. Positions at GameStop may also be eligible for a bonus and/or other incentives.
• Pay ranges for stores located in Denver.
• Sales Associates - Between $14.77/hour and $15.77/hour
• Shift Leads - Between $15.27/hour and $18.02/hour
• Assistant Store Manager - Between $17.52/hour and $21.52/hour
• Seasonal Sales Associates (when available) - $14.77/hour Show more details...
via GameStop - Talentify
schedule_type: Part-time
Description:
SUMMARY...
Under general supervision, the Military Senior Guest Advisor provides outstanding guest service experiences using elements of GameStop's Buy-Sell-Trade Model, The Circle of Life, and Solution Selling techniques. This position ensures products are easy to see and buy, shares product and gaming knowledge with guests, provides a clean, organized environment in which to shop, and creates guest loyalty and repeat business. This
Description:
SUMMARY...
Under general supervision, the Military Senior Guest Advisor provides outstanding guest service experiences using elements of GameStop's Buy-Sell-Trade Model, The Circle of Life, and Solution Selling techniques. This position ensures products are easy to see and buy, shares product and gaming knowledge with guests, provides a clean, organized environment in which to shop, and creates guest loyalty and repeat business. This position will also assist the store management team in supervising store activities.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*
• Selling Passion: Enjoy active selling, including exploring and creating guest needs and closing the sale. Utilize GameStop’s Solution Selling Tablet to serve each guest’s needs. Demonstrate a passion for exceeding goals.
• Provide world-class guest service: promptly greet guests, respond to guest questions/concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, trade-in program, recommend additional items as appropriate, and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store, to assist them
• Promptly process accurate guest purchases/return transactions via Point-of-Sale (POS) computer system
• Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally
• Assist with supervising staffing levels to achieve optimum guest service at all times and ensure that best in class guest service is consistently provided
• Solution Selling Focus: Drive sales and guest loyalty by creating complete, lasting guest solutions. Demonstrate unique interest in every guest. Ask questions and makes recommendations in order to make technology easier and more affordable for every guest.
• Promote GameStop’s unique guest benefits: new title reservations program and Power Up Rewards guest loyalty program.
• Team Support: Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and responding effectively to feedback. Actively seeks opportunities to contribute at higher level of service to the business, the guests, and others on the team.
• Assist with supervising Game Advisors to achieve optimum guest service at all times and ensure that world‐class guest service is consistently provided.
• Provide timely and appropriate feedback to the Assistant Store Leader concerning staff performance and address as directed.
• Assist the Assistant Store Leader with training store associates in all aspects of their job responsibilities, including company/store policies procedures, and guidelines.
• Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations.
• Operational Agility: Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable guest experiences in a consistently clean, neat, and well organized store.
• Assist managers with store inventory counts, stocking/restocking of merchandise on shelves and fixtures, and moving product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor
• Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Store Leader
• Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system
• Ensure that the Playbook and all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; assist management to ensure store has sufficient cash and change for sales transactions; make bank deposits daily per established guidelines
• Check shipments for discrepancies/shortages and record any discrepancies in the POS system
• Visually inspect associates' and managers' packages and/or belongings at store closing or at the end of a shift
• Supervise and delegate tasks to Game Advisors in absence of management
• Verify Game Advisors’ hours worked for the week and accurately close out the payroll week in absence of management.
RELATED COMPETENCIES
• Building Guest Loyalty – Effectively meets guest’s needs; builds productive guest relationships; takes responsibility for guest satisfaction and loyalty
• Contributing to Team Success – Actively participates as a member of a team to move the team toward the completion of goals
• Guest Focus – Makes guests and their needs a primary focus of one’s actions; develops and sustains productive guest relationships; seeks to understand and educate guests on product; takes action to meet guest needs and concerns
• Delegating Responsibility – Allocates task responsibility to appropriate others to maximize the organization’s and individual’s effectiveness
• Energy - Consistently maintains high levels of activity or productivity; sustains long working hours when necessary; operates with vigor, effectiveness and determination over periods of time
BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)
• Must be at least 18 years of age and present state-required proof of age documents
• At least 1 year of retail sales, guest service, and/or management experience required
• High school diploma or GED required
• Video game knowledge preferred
• • Must be able to bend, stoop, reach with arms / hands, climb on ladders, and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4 feet
• Must be able to work alone and move throughout the store unassisted for up to 10 hours
• Must have transportation to make bank deposits as required
MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES
• Proficient guest service skills
• Ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred
• Ability to work in a fast-paced, rapidly changing environment
• Ability to operate POS computer system and properly complete required paperwork
• Working understanding of basic math functions (add, subtract, multiply, divide)
• Working knowledge of alphabetizing
• Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner
• Proficient problem solving skills and judgment abilities
• Proficient ability to carry out instructions furnished in written, oral or diagram form
• Ability to deliver bank deposits according to loss prevention safety guidelines
• Ability to work extended hours/days as necessary, including Sundays
• Ability to remain effective under pressure; ability to handle stress in a manner that is acceptable to others and to the organization
• Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities Show more details...
SUMMARY...
Under general supervision, the Military Senior Guest Advisor provides outstanding guest service experiences using elements of GameStop's Buy-Sell-Trade Model, The Circle of Life, and Solution Selling techniques. This position ensures products are easy to see and buy, shares product and gaming knowledge with guests, provides a clean, organized environment in which to shop, and creates guest loyalty and repeat business. This position will also assist the store management team in supervising store activities.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*
• Selling Passion: Enjoy active selling, including exploring and creating guest needs and closing the sale. Utilize GameStop’s Solution Selling Tablet to serve each guest’s needs. Demonstrate a passion for exceeding goals.
• Provide world-class guest service: promptly greet guests, respond to guest questions/concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, trade-in program, recommend additional items as appropriate, and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store, to assist them
• Promptly process accurate guest purchases/return transactions via Point-of-Sale (POS) computer system
• Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally
• Assist with supervising staffing levels to achieve optimum guest service at all times and ensure that best in class guest service is consistently provided
• Solution Selling Focus: Drive sales and guest loyalty by creating complete, lasting guest solutions. Demonstrate unique interest in every guest. Ask questions and makes recommendations in order to make technology easier and more affordable for every guest.
• Promote GameStop’s unique guest benefits: new title reservations program and Power Up Rewards guest loyalty program.
• Team Support: Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and responding effectively to feedback. Actively seeks opportunities to contribute at higher level of service to the business, the guests, and others on the team.
• Assist with supervising Game Advisors to achieve optimum guest service at all times and ensure that world‐class guest service is consistently provided.
• Provide timely and appropriate feedback to the Assistant Store Leader concerning staff performance and address as directed.
• Assist the Assistant Store Leader with training store associates in all aspects of their job responsibilities, including company/store policies procedures, and guidelines.
• Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations.
• Operational Agility: Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable guest experiences in a consistently clean, neat, and well organized store.
• Assist managers with store inventory counts, stocking/restocking of merchandise on shelves and fixtures, and moving product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor
• Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Store Leader
• Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system
• Ensure that the Playbook and all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; assist management to ensure store has sufficient cash and change for sales transactions; make bank deposits daily per established guidelines
• Check shipments for discrepancies/shortages and record any discrepancies in the POS system
• Visually inspect associates' and managers' packages and/or belongings at store closing or at the end of a shift
• Supervise and delegate tasks to Game Advisors in absence of management
• Verify Game Advisors’ hours worked for the week and accurately close out the payroll week in absence of management.
RELATED COMPETENCIES
• Building Guest Loyalty – Effectively meets guest’s needs; builds productive guest relationships; takes responsibility for guest satisfaction and loyalty
• Contributing to Team Success – Actively participates as a member of a team to move the team toward the completion of goals
• Guest Focus – Makes guests and their needs a primary focus of one’s actions; develops and sustains productive guest relationships; seeks to understand and educate guests on product; takes action to meet guest needs and concerns
• Delegating Responsibility – Allocates task responsibility to appropriate others to maximize the organization’s and individual’s effectiveness
• Energy - Consistently maintains high levels of activity or productivity; sustains long working hours when necessary; operates with vigor, effectiveness and determination over periods of time
BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)
• Must be at least 18 years of age and present state-required proof of age documents
• At least 1 year of retail sales, guest service, and/or management experience required
• High school diploma or GED required
• Video game knowledge preferred
• • Must be able to bend, stoop, reach with arms / hands, climb on ladders, and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4 feet
• Must be able to work alone and move throughout the store unassisted for up to 10 hours
• Must have transportation to make bank deposits as required
MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES
• Proficient guest service skills
• Ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred
• Ability to work in a fast-paced, rapidly changing environment
• Ability to operate POS computer system and properly complete required paperwork
• Working understanding of basic math functions (add, subtract, multiply, divide)
• Working knowledge of alphabetizing
• Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner
• Proficient problem solving skills and judgment abilities
• Proficient ability to carry out instructions furnished in written, oral or diagram form
• Ability to deliver bank deposits according to loss prevention safety guidelines
• Ability to work extended hours/days as necessary, including Sundays
• Ability to remain effective under pressure; ability to handle stress in a manner that is acceptable to others and to the organization
• Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities Show more details...
via Owasso, OK - Geebo
posted_at: 4 days agoschedule_type: Full-timesalary: 20–28 an hour
GameStop - 12401 E 96th St N Owasso Retail Sales / Team Member As a Retail Staff at GameStop, you'll:
Provide outstanding customer service experience; Ensure customers are greeted on the sales floor, informed of trade, reservation and loyalty program benefits; Share product knowledge with customers; Ensure products are easy to see and buy and process customer transactionsHiring Immediately... >>.
Estimated Salary: $20 to $28 per hour based on qualifications
GameStop - 12401 E 96th St N Owasso Retail Sales / Team Member As a Retail Staff at GameStop, you'll:
Provide outstanding customer service experience; Ensure customers are greeted on the sales floor, informed of trade, reservation and loyalty program benefits; Share product knowledge with customers; Ensure products are easy to see and buy and process customer transactionsHiring Immediately... >>.
Estimated Salary: $20 to $28 per hour based on qualifications Show more details...
Provide outstanding customer service experience; Ensure customers are greeted on the sales floor, informed of trade, reservation and loyalty program benefits; Share product knowledge with customers; Ensure products are easy to see and buy and process customer transactionsHiring Immediately... >>.
Estimated Salary: $20 to $28 per hour based on qualifications Show more details...
via Jobrapido.com
schedule_type: Full-time
GameStop - 6586 Hwy 40 East St. Mary'S [Retail Sales / Team Member] As a Retail Staff at GameStop, you'll: Provide outstanding customer service experience; Ensure customers are greeted on the sales floor, informed of trade, reservation and loyalty program benefits; Share product knowledge with customers; Ensure products are easy to see and buy and process customer transactions...Hiring Immediately >>
GameStop - 6586 Hwy 40 East St. Mary'S [Retail Sales / Team Member] As a Retail Staff at GameStop, you'll: Provide outstanding customer service experience; Ensure customers are greeted on the sales floor, informed of trade, reservation and loyalty program benefits; Share product knowledge with customers; Ensure products are easy to see and buy and process customer transactions...Hiring Immediately >>
Show more details...
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