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Most recent job postings at getmulberry
via Mulberry
schedule_type: Full-time
We are growing rapidly and are looking for a versatile Director of Partner Success to join our team and help accelerate the next phase of our exciting growth story. This role will be responsible for managing strategic partnerships with merchants, ecommerce tools, and D2C companies to leverage Mulberry's assurance products, technology, and exceptional consumer experiences to reach mutual... successful outcomes. As a Director of Partner Success at Mulberry,
We are growing rapidly and are looking for a versatile Director of Partner Success to join our team and help accelerate the next phase of our exciting growth story. This role will be responsible for managing strategic partnerships with merchants, ecommerce tools, and D2C companies to leverage Mulberry's assurance products, technology, and exceptional consumer experiences to reach mutual... successful outcomes. As a Director of Partner Success at Mulberry, you will be working with a close-knit team with deep experience building consumer-first products for an evolving category and ecosystem.
What You'll Do:
• Own relationships with our highest value partners throughout the entire partner lifecycle
• Build, implement and continually innovate on the partner lifecycle journey, including onboarding, reporting, and business reviews
• Efficiently manage the timely completion of all cross-functional deliverables, partnering with internal teams to ensure the highest quality of materials presented to our partners
• Be the expert on your book of business by thoroughly and continually doing discovery with partners, making sure you understand their business goals and challenges, how they are defining success for the partnership, and function as an extension of their team and an advocate for their interests internally
• Proactively analyze partnership performance to provide trend analysis and recommendations that drive increased partnership value to both sides
• Own renewals for all partnerships in your book of business
• Constantly mine for optimization and growth opportunities across your book of business, and when found, own the creation and drive forward plans to realize this additional potential
• Navigate partner organizations to identify stakeholders, roadblocks, and risk factors, and proactively planning next steps to further the partnership
• Plan and implement executive business reviews to ensure partnership and success alignment
• Own the positive outcomes and stellar experience of our strategic partners
• Own a revenue target and forecast future revenue outcomes on an ongoing basis
What We’re Seeking:
• Minimum of 4 years working in client-facing account management, customer success, or business development
• Experience working in ecommerce, fintech, or insurancetech a plus
• Previous experience owning a revenue target and responsibility for customer renewals/upsells
• Competence in speaking to/understanding technical integrations a plus
• Demonstrated ability to contribute strategically to clients and company, combined with comfort to roll sleeves up and dig into the executional detail
• Polished, articulate, and credible when communicating with partners in business and social settings
• Ability to work in a fast-paced, entrepreneurial environment
• Strong interpersonal, communication and presentation skills
• Highly curious about how businesses work and make money, taking opportunities to learn about new industries and business models
• Comfortable with ambiguity
• Metrics-driven
Benefits and Perks:
• Competitive salary
• Equity in a rapidly growing Series B funded startup
• Medical, vision, and dental benefits
• 401k with company match
• Unlimited PTO (minimum 15 days off required)
• Paid sabbatical after 3 years of tenure
• 12 weeks paid parental leave
• Strong, vibrant, and fun culture, with lots of virtual outings Show more details...
What You'll Do:
• Own relationships with our highest value partners throughout the entire partner lifecycle
• Build, implement and continually innovate on the partner lifecycle journey, including onboarding, reporting, and business reviews
• Efficiently manage the timely completion of all cross-functional deliverables, partnering with internal teams to ensure the highest quality of materials presented to our partners
• Be the expert on your book of business by thoroughly and continually doing discovery with partners, making sure you understand their business goals and challenges, how they are defining success for the partnership, and function as an extension of their team and an advocate for their interests internally
• Proactively analyze partnership performance to provide trend analysis and recommendations that drive increased partnership value to both sides
• Own renewals for all partnerships in your book of business
• Constantly mine for optimization and growth opportunities across your book of business, and when found, own the creation and drive forward plans to realize this additional potential
• Navigate partner organizations to identify stakeholders, roadblocks, and risk factors, and proactively planning next steps to further the partnership
• Plan and implement executive business reviews to ensure partnership and success alignment
• Own the positive outcomes and stellar experience of our strategic partners
• Own a revenue target and forecast future revenue outcomes on an ongoing basis
What We’re Seeking:
• Minimum of 4 years working in client-facing account management, customer success, or business development
• Experience working in ecommerce, fintech, or insurancetech a plus
• Previous experience owning a revenue target and responsibility for customer renewals/upsells
• Competence in speaking to/understanding technical integrations a plus
• Demonstrated ability to contribute strategically to clients and company, combined with comfort to roll sleeves up and dig into the executional detail
• Polished, articulate, and credible when communicating with partners in business and social settings
• Ability to work in a fast-paced, entrepreneurial environment
• Strong interpersonal, communication and presentation skills
• Highly curious about how businesses work and make money, taking opportunities to learn about new industries and business models
• Comfortable with ambiguity
• Metrics-driven
Benefits and Perks:
• Competitive salary
• Equity in a rapidly growing Series B funded startup
• Medical, vision, and dental benefits
• 401k with company match
• Unlimited PTO (minimum 15 days off required)
• Paid sabbatical after 3 years of tenure
• 12 weeks paid parental leave
• Strong, vibrant, and fun culture, with lots of virtual outings Show more details...
via Mulberry
schedule_type: Full-time
Mulberry is disrupting a $40B insurance industry by providing omnichannel merchants a seamless plug-and-play platform from which to offer product insurance. We call NYC home and are founded by a team of executives who are passionate about e-commerce and building efficiencies through a customer-first outlook. Our platform not only drives revenue for brands, but also improves customer experience... and trust in warranty programs.
We are looking for
Mulberry is disrupting a $40B insurance industry by providing omnichannel merchants a seamless plug-and-play platform from which to offer product insurance. We call NYC home and are founded by a team of executives who are passionate about e-commerce and building efficiencies through a customer-first outlook. Our platform not only drives revenue for brands, but also improves customer experience... and trust in warranty programs.
We are looking for a VP of Finance to drive financial and strategic leadership across our business. This role will lead our finance team and set the tempo for our business. This seasoned executive will be a role model and representative of Mulberry's culture, both internally and externally.
What You'll Do:
• Lead strategy and execution across all financial functions including Accounting, FP&A, Treasury, Tax and Strategic Planning
• Lead the annual operating budget process, track and report on performance relative to plan, and manage ongoing rolling forecast updates.
• Build and iterate on complex financial models covering all aspects of Mulberry’s operations that will enable effective decision making regarding the company's revenue growth strategy, cost structure, and capital expenditures.
• Develop and maintain relationships with external partners that support the finance infrastructure
• Improve operating teams' understanding of financial statements and budget adherence with thoughtful and transparent analysis and partnership.
• Collaborate with operating teams and provide fact-based recommendations that support revenue growth targets and improve profitability, operating efficiency and effectiveness.
What We’re Seeking:
• 8+ years in a combination of Finance roles
• A solid understanding of financial statistics and accounting principles.
• Proactively embarks on utilizing new tools to cultivate and grow
• Strong desire to initiate and contribute to an innovative environment
• Ability to work in a fast-paced, entrepreneurial environment
• Strong interpersonal, communication and presentation skills
Benefits and Perks
• Competitive salary and equity
• Medical, vision, and dental benefits & 401k
• Unlimited PTO (minimum 15 days off required)
• 12 weeks paid parental leave Show more details...
We are looking for a VP of Finance to drive financial and strategic leadership across our business. This role will lead our finance team and set the tempo for our business. This seasoned executive will be a role model and representative of Mulberry's culture, both internally and externally.
What You'll Do:
• Lead strategy and execution across all financial functions including Accounting, FP&A, Treasury, Tax and Strategic Planning
• Lead the annual operating budget process, track and report on performance relative to plan, and manage ongoing rolling forecast updates.
• Build and iterate on complex financial models covering all aspects of Mulberry’s operations that will enable effective decision making regarding the company's revenue growth strategy, cost structure, and capital expenditures.
• Develop and maintain relationships with external partners that support the finance infrastructure
• Improve operating teams' understanding of financial statements and budget adherence with thoughtful and transparent analysis and partnership.
• Collaborate with operating teams and provide fact-based recommendations that support revenue growth targets and improve profitability, operating efficiency and effectiveness.
What We’re Seeking:
• 8+ years in a combination of Finance roles
• A solid understanding of financial statistics and accounting principles.
• Proactively embarks on utilizing new tools to cultivate and grow
• Strong desire to initiate and contribute to an innovative environment
• Ability to work in a fast-paced, entrepreneurial environment
• Strong interpersonal, communication and presentation skills
Benefits and Perks
• Competitive salary and equity
• Medical, vision, and dental benefits & 401k
• Unlimited PTO (minimum 15 days off required)
• 12 weeks paid parental leave Show more details...
via Mulberry
schedule_type: Full-time
As a Customer Experience Analyst at Mulberry, you will play a critical role in providing best-in-class support to our customers and will serve as the frontline in their interactions with our brand. A typical day will consist of responding to customer support emails, educating customers on our product, corresponding with our retailers and using data to inform process and product improvements for a... superior customer experience.
What You’ll Do:
•
As a Customer Experience Analyst at Mulberry, you will play a critical role in providing best-in-class support to our customers and will serve as the frontline in their interactions with our brand. A typical day will consist of responding to customer support emails, educating customers on our product, corresponding with our retailers and using data to inform process and product improvements for a... superior customer experience.
What You’ll Do:
• Field inbound customer communication via multiple channels (chat, emails, social media, phone calls) and resolve customer requests with expediency
• Identify and track customer issues and complaints to ensure transparency and a best-in-class customer experience
• Keep abreast of Mulberry’s various coverage offerings & partnerships, to quickly respond to customers’ coverage inquiries
• Escalate technical and process-flow issues to the Development and Product teams
• Collaborate with our claims team as needed such as collecting information for claims on a call or scheduling a repair or service appointment
What We’re Seeking:
• 1-2 years of experience in a customer support/experience role
• Weekend and flexible availability
• Strong verbal & written communication skills
• Passion for customer service and technology - a real people person
• Experience working for a small team or startup
• Experience working cross-functionally
• Driven and ready for a challenge - able to take initiative
• Empathetic, smart and ambitious
• Technical, detail-oriented mindset, with the ability to analyze and synthesize data
• Can-do attitude: no task is too small or too large
• Strong organizational skills
• Able to identify gaps and propose solutions
• Able to multitask in a high-pressure environment, while meeting and managing deadlines
• Down-to-earth, engaging personality
• Great sense of humor!
Nice-to-haves:
• Experience with Zendesk & live chats
• Familiarity with e-commerce, fintech, or insurance
Benefits and Perks:
• Equity in a Series B startup
• Medical, vision, dental & HSA benefits
• Unlimited vacation policy so you can unplug and recharge whenever you need it (15 days min. recommended)
• Compensation range (location and experience dependent): $45,000 per annum
Come join us!
We’re a remote-friendly team. Whether you work remotely or from our NY office, you’ll be part of a remote work culture that emphasizes online communication (Slack, GitHub, Zoom). We actively seek to create a diverse work environment because we know teams are stronger with different perspectives and experiences.
We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Mulberry are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect Show more details...
What You’ll Do:
• Field inbound customer communication via multiple channels (chat, emails, social media, phone calls) and resolve customer requests with expediency
• Identify and track customer issues and complaints to ensure transparency and a best-in-class customer experience
• Keep abreast of Mulberry’s various coverage offerings & partnerships, to quickly respond to customers’ coverage inquiries
• Escalate technical and process-flow issues to the Development and Product teams
• Collaborate with our claims team as needed such as collecting information for claims on a call or scheduling a repair or service appointment
What We’re Seeking:
• 1-2 years of experience in a customer support/experience role
• Weekend and flexible availability
• Strong verbal & written communication skills
• Passion for customer service and technology - a real people person
• Experience working for a small team or startup
• Experience working cross-functionally
• Driven and ready for a challenge - able to take initiative
• Empathetic, smart and ambitious
• Technical, detail-oriented mindset, with the ability to analyze and synthesize data
• Can-do attitude: no task is too small or too large
• Strong organizational skills
• Able to identify gaps and propose solutions
• Able to multitask in a high-pressure environment, while meeting and managing deadlines
• Down-to-earth, engaging personality
• Great sense of humor!
Nice-to-haves:
• Experience with Zendesk & live chats
• Familiarity with e-commerce, fintech, or insurance
Benefits and Perks:
• Equity in a Series B startup
• Medical, vision, dental & HSA benefits
• Unlimited vacation policy so you can unplug and recharge whenever you need it (15 days min. recommended)
• Compensation range (location and experience dependent): $45,000 per annum
Come join us!
We’re a remote-friendly team. Whether you work remotely or from our NY office, you’ll be part of a remote work culture that emphasizes online communication (Slack, GitHub, Zoom). We actively seek to create a diverse work environment because we know teams are stronger with different perspectives and experiences.
We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Mulberry are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect Show more details...
via Mulberry
schedule_type: Full-time
Our platform not only drives revenue for brands, but also improves customer experience and trust in warranty programs. As an Enterprise Sales Representative at Mulberry, you will have an immediate and significant impact on the growth of our company.
What You’ll Do...
• Research, establish interest, and develop relationships with retailers across several categories.
• Leverage email, phone, and social channels to schedule meetings and consultations.
•
Our platform not only drives revenue for brands, but also improves customer experience and trust in warranty programs. As an Enterprise Sales Representative at Mulberry, you will have an immediate and significant impact on the growth of our company.
What You’ll Do...
• Research, establish interest, and develop relationships with retailers across several categories.
• Leverage email, phone, and social channels to schedule meetings and consultations.
• Work directly with our VP of Partnerships on target accounts and outreach strategy.
• Maintain active engagement with leads through informed, creative follow-up.
• Collaborate with marketing to deliver proper messaging and drive company strategy.
Autonomously manage relationships with a range of leads in a variety of industries.
What We’re Seeking
• Passion for building a career in sales
• Equally as comfortable in a team as you are working independently
• Exceptional communication and interpersonal skills – both written & verbal
• Self-motivated, with a entrepreneurial mindset – able to face new challenges & multitask
Resilience, persistence, and the ability to overcome objections (a must!)
• A proven track record with 2+ years of experience in B2B SaaS
What We Offer
• Competitive compensation plans
• Lucrative bonus and incentive schemes
• Equity in a growing Series B funded startup
• Medical, vision, and dental benefits
• 401k
• Unlimited PTO
• Paid sabbatical after 3 years of tenure
• 12 weeks paid parental leave
• Strong, vibrant, and fun culture, with lots of virtual outings Show more details...
What You’ll Do...
• Research, establish interest, and develop relationships with retailers across several categories.
• Leverage email, phone, and social channels to schedule meetings and consultations.
• Work directly with our VP of Partnerships on target accounts and outreach strategy.
• Maintain active engagement with leads through informed, creative follow-up.
• Collaborate with marketing to deliver proper messaging and drive company strategy.
Autonomously manage relationships with a range of leads in a variety of industries.
What We’re Seeking
• Passion for building a career in sales
• Equally as comfortable in a team as you are working independently
• Exceptional communication and interpersonal skills – both written & verbal
• Self-motivated, with a entrepreneurial mindset – able to face new challenges & multitask
Resilience, persistence, and the ability to overcome objections (a must!)
• A proven track record with 2+ years of experience in B2B SaaS
What We Offer
• Competitive compensation plans
• Lucrative bonus and incentive schemes
• Equity in a growing Series B funded startup
• Medical, vision, and dental benefits
• 401k
• Unlimited PTO
• Paid sabbatical after 3 years of tenure
• 12 weeks paid parental leave
• Strong, vibrant, and fun culture, with lots of virtual outings Show more details...
via Mulberry
schedule_type: Full-time
We are growing rapidly and looking for a Director of Partnerships to join our sales team. As a Director of Partnerships, you will have an immediate and significant impact. You’ll manage the full sales cycle and help Mulberry establish key partnerships to fuel our rapid acceleration.
What you’ll do...
• Opportunity to play a significant role for an early stage startup with an amazing mission
• Manage 3-6 month sales cycles, selling directly
We are growing rapidly and looking for a Director of Partnerships to join our sales team. As a Director of Partnerships, you will have an immediate and significant impact. You’ll manage the full sales cycle and help Mulberry establish key partnerships to fuel our rapid acceleration.
What you’ll do...
• Opportunity to play a significant role for an early stage startup with an amazing mission
• Manage 3-6 month sales cycles, selling directly to decision-makers, including C-level executives and other key stakeholders
• Personalized outreach using Salesforce, Outreach, and LinkedIn Sales Navigator to build a pipeline
• Build relationships with prospective clients and through consultative selling, establish strategic partnerships
• Work closely with your manager on business plans for consistent quota attainment and ongoing improvement
What we're looking for:
• A curious sales executive with creative thinking, grit, and initiative.
• 3+ years in a quota bearing b2b sales role
• Experience selling into e-commerce
• Excellent written and verbal communication skills
• Comfort in a fast paced and high performance environment
• Passionate and enthusiastic about sales
Benefits & Perks:
• Competitive salary and commission
• Equity in a Series B funded startup
• Medical, vision, and dental benefits
• 401k
• Unlimited PTO (minimum 15 days off required)
• Paid sabbatical after 3 years of tenure
• 12 weeks paid parental leave Show more details...
What you’ll do...
• Opportunity to play a significant role for an early stage startup with an amazing mission
• Manage 3-6 month sales cycles, selling directly to decision-makers, including C-level executives and other key stakeholders
• Personalized outreach using Salesforce, Outreach, and LinkedIn Sales Navigator to build a pipeline
• Build relationships with prospective clients and through consultative selling, establish strategic partnerships
• Work closely with your manager on business plans for consistent quota attainment and ongoing improvement
What we're looking for:
• A curious sales executive with creative thinking, grit, and initiative.
• 3+ years in a quota bearing b2b sales role
• Experience selling into e-commerce
• Excellent written and verbal communication skills
• Comfort in a fast paced and high performance environment
• Passionate and enthusiastic about sales
Benefits & Perks:
• Competitive salary and commission
• Equity in a Series B funded startup
• Medical, vision, and dental benefits
• 401k
• Unlimited PTO (minimum 15 days off required)
• Paid sabbatical after 3 years of tenure
• 12 weeks paid parental leave Show more details...
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