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GreenGeeks Jobs
Most recent job postings at GreenGeeks
via Indeed schedule_type: Full-timework_from_home: 1
Join one of INC 5000’s fastest-growing companies in America. GreenGeeks is a rapidly growing web hosting company that is always looking to add to its family. We are looking for someone passionate about web hosting, who is customer service oriented and enjoys solving complex problems... We are seeking dedicated and hard-working rock stars to work with the world’s number one Green web host. Our Customer Support agents need to provide exceptional Join one of INC 5000’s fastest-growing companies in America.

GreenGeeks is a rapidly growing web hosting company that is always looking to add to its family. We are looking for someone passionate about web hosting, who is customer service oriented and enjoys solving complex problems...

We are seeking dedicated and hard-working rock stars to work with the world’s number one Green web host. Our Customer Support agents need to provide exceptional customer service consistently.

If you are unsure what web hosting is, then I’m afraid this position isn’t for you. This requires a high degree of technical experience. If you are still reading, continue on to the requirements and apply today!

Job Description

Requirements:
• At least 2-3 years of experience with cPanel, WHM and CentOS at a root level
• Up to date cPanel CWA & CWSA-1 certification or equivalent certifications from known vendors such as RedHat, CompTIA, AWS, etc.
• Have an understanding of different hosting products such as Shared, Reseller, and VPS
• Have advanced experience with common web hosting components; CentOS, cPanel & WHM, MySQL, Firewalls
• Have a firm understanding of open source software such as WordPress, Drupal, Joomla, etc
• Able to quickly and efficiently handle a variety of common web hosting related issues such as:
• Diagnosing common HTTP error codes
• DNS Zone configuration
• FTP connection
• Email client configuration
• Diagnosing PHP-based errors
• MySQL configuration
• Setting up cron-jobs and other common cPanel-based tasks.
• Have a reliable high-speed internet connection
• Comfortable speaking with customers via telephone, ticket and live chat as needed
• Fluent written and spoken English

Responsibilities:
• Inbound Level 2 Support via Ticket and Phone
• Possible Documentation Writing

Job Category: support

Job Type: Full Time

Job Location: Remote Telecommute
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via Glassdoor posted_at: 13 days agoschedule_type: Full-timework_from_home: 1
GreenGeeks is a rapidly growing company that offers web hosting solutions to customers all over the world. We are committed to providing our customers with the best possible experience and are looking for a Head of Customer Success to lead our customer success team. As the Head of Customer Success, you will be responsible for developing and executing strategies to ensure our customers have a... positive experience with our products and services. GreenGeeks is a rapidly growing company that offers web hosting solutions to customers all over the world. We are committed to providing our customers with the best possible experience and are looking for a Head of Customer Success to lead our customer success team.

As the Head of Customer Success, you will be responsible for developing and executing strategies to ensure our customers have a... positive experience with our products and services. You will work closely with our product and engineering teams to ensure that customer feedback is incorporated into our product roadmap and that we are continuously improving our products to meet customer needs.

Responsibilities:
• Develop and implement customer success strategies and tactics to ensure customer satisfaction and retention.
• Hire, train, and manage a team of customer success managers and specialists.
• Create and implement processes for onboarding, support, and customer success.
• Collaborate with cross-functional teams to gather customer feedback and insights and communicate those insights to relevant stakeholders.
• Analyze customer data and metrics to identify trends and opportunities to improve customer satisfaction.
• Define and track key performance metrics to ensure customer success goals are being met.
• Represent the voice of the customer within the company and advocate for their needs and requirements.

Requirements:
• Bachelor’s degree in business, marketing, or a related field.
• 7+ years of experience in customer success, customer service, or a related field.
• Experience managing a team of customer success managers and specialists.
• Strong leadership and interpersonal skills.
• Excellent written and verbal communication skills.
• Experience with data analysis and metrics.
• Passion for delivering exceptional customer experiences.
• Knowledge of web hosting, cloud services, and related technologies is a plus.

GreenGeeks is an equal opportunity employer and we welcome and encourage applicants from all backgrounds to apply. If you’re passionate about delivering exceptional customer experiences and want to be part of a fast-growing company, we’d love to hear from you.

Location: Remote

Job Type: Full Time

Job Location: Remote
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