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Most recent job postings at headwaycapital
via Snagajob
posted_at: 7 days agoschedule_type: Full-time and Part-timesalary: 13.00–17.49 an hour
• *Headway Capital Customer Service Representative (Remote)**
at Enova International Chicago, Il ***Enova is currently accepting candidates for this position in the following eligible states: Illinois, Indiana and Utah...
• *About the role:**
Enova has several different consumer and small business lending brands, each with their own unique offerings and customer requirements. As a Customer Service Representative, you will become an expert in
• *Headway Capital Customer Service Representative (Remote)**
at Enova International Chicago, Il ***Enova is currently accepting candidates for this position in the following eligible states: Illinois, Indiana and Utah...
• *About the role:**
Enova has several different consumer and small business lending brands, each with their own unique offerings and customer requirements. As a Customer Service Representative, you will become an expert in one particular brand over the course of our 3 week training program. Once you hit the main contact center floor, you will primarily be responsible for providing superior customer service and a positive experience to our customers.
• *What you'll be doing:**
• Answer inbound calls from customers to answer and service any questions they may have
• Handle all customer inquiries, requests, and thoroughly educate them on our products and services
• Provide quality support in the areas of processing payments, creating payment plans, and other account related tasks to ensure a positive customer experience
• Communicate clearly and professionally with all customers, co-worker, supervisors and management
• Maintain accurate, up-to-date information for customer accounts
• *We're excited about you if you have:**
• Strong verbal and written communication skills so you can connect with customers over the phone and take clear notes in our computer system
• A desire to create a top-notch customer service experience
• The means to independently problem solve
• Ability to balance multiple priorities and effectively handle changing situations
• Ability to deescalate complex customer interactions
• The drive to exceed your goals in a fast-paced, metric driven environment
• Ability to succeed in a virtual or office setting
• Computer proficiency and accurate data entry skills required
• *Our Operations Team:**
We work as a team to understand the true needs of the customer and get to the root of the issue to provide the best service possible. Operations team members are trained to handle any and all queries regarding various Enova brands, providing customers with the answers they need to work toward a better financial future. We are here to create an impact and ensure that our customers know they are valued.
• *About Enova:**Enova is a leading financial technology company providing online financial services through its AI and machine learning powered lending platform. Enova serves the needs of non-prime consumers and small businesses, who are frequently underserved by traditional banks. Enova has provided more than 7 million customers with over $40 billion in loans and financing with market leading products that provide a path for them to improve their financial health.
Our goal at Enova, we believe that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click to review our California Privacy Policy for Job Applicants Show more details...
at Enova International Chicago, Il ***Enova is currently accepting candidates for this position in the following eligible states: Illinois, Indiana and Utah...
• *About the role:**
Enova has several different consumer and small business lending brands, each with their own unique offerings and customer requirements. As a Customer Service Representative, you will become an expert in one particular brand over the course of our 3 week training program. Once you hit the main contact center floor, you will primarily be responsible for providing superior customer service and a positive experience to our customers.
• *What you'll be doing:**
• Answer inbound calls from customers to answer and service any questions they may have
• Handle all customer inquiries, requests, and thoroughly educate them on our products and services
• Provide quality support in the areas of processing payments, creating payment plans, and other account related tasks to ensure a positive customer experience
• Communicate clearly and professionally with all customers, co-worker, supervisors and management
• Maintain accurate, up-to-date information for customer accounts
• *We're excited about you if you have:**
• Strong verbal and written communication skills so you can connect with customers over the phone and take clear notes in our computer system
• A desire to create a top-notch customer service experience
• The means to independently problem solve
• Ability to balance multiple priorities and effectively handle changing situations
• Ability to deescalate complex customer interactions
• The drive to exceed your goals in a fast-paced, metric driven environment
• Ability to succeed in a virtual or office setting
• Computer proficiency and accurate data entry skills required
• *Our Operations Team:**
We work as a team to understand the true needs of the customer and get to the root of the issue to provide the best service possible. Operations team members are trained to handle any and all queries regarding various Enova brands, providing customers with the answers they need to work toward a better financial future. We are here to create an impact and ensure that our customers know they are valued.
• *About Enova:**Enova is a leading financial technology company providing online financial services through its AI and machine learning powered lending platform. Enova serves the needs of non-prime consumers and small businesses, who are frequently underserved by traditional banks. Enova has provided more than 7 million customers with over $40 billion in loans and financing with market leading products that provide a path for them to improve their financial health.
Our goal at Enova, we believe that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click to review our California Privacy Policy for Job Applicants Show more details...
via InHerSight
schedule_type: Full-time
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Hybrid #LI-Hybrid
About the role...
The Collections Representative is primarily responsible for providing Headway Capital business customers with payment options to fit their unique situations and allowing them to maintain personal and professional dignity as they fulfill
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Hybrid #LI-Hybrid
About the role...
The Collections Representative is primarily responsible for providing Headway Capital business customers with payment options to fit their unique situations and allowing them to maintain personal and professional dignity as they fulfill their financial obligation to Headway Capital. As a Collections Representative, you will have the opportunity to ensure positive interactions with our small business customers when they have encountered a hardship.
Responsibilities:
• Handle inbound and outbounds calls to customers regarding overdue payments
• Find solutions for customers who are past due on their account to get them back up to date
• Follow up with customers via email and answer any questions that they may have
• Maintain accurate, up-to-date information of customer interactions
• Move existing customers through various stages of delinquency with a proficiency to brings loans to a current status
• Follow all collection laws and legal practice
Requirements:
• Strong verbal communication and negotiation skills
• Aptitude to express empathy and patience while discussing sensitive issues
• Ability to balance multiple priorities, independently problem solve, and effectively handle changing situations
• The drive to exceed your goals in a fast-paced, metric driven environment
• Computer proficiency and accurate data entry skills required
• Prior experience using Salesforce is a plus
• Knowledge of FDCPA and FCRA practices
Benefits & Perks:
• Hybrid roles entail working in-office from Tuesday to Thursday, with the choice to work remotely on Mondays and Fridays
• Health, dental, and vision insurance including mental health benefits
• 401(k) matching plus a roth option (U.S. Based employees only)
• PTO & paid holidays off
• Sabbatical program (for eligible roles)
• Summer hours (for eligible roles)
• Paid parental leave
• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
• Employee recognition and rewards program
• Charitable matching and a paid volunteer day…Plus so much more!
About Enova
Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.
Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here.
It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants Show more details...
About the role...
The Collections Representative is primarily responsible for providing Headway Capital business customers with payment options to fit their unique situations and allowing them to maintain personal and professional dignity as they fulfill their financial obligation to Headway Capital. As a Collections Representative, you will have the opportunity to ensure positive interactions with our small business customers when they have encountered a hardship.
Responsibilities:
• Handle inbound and outbounds calls to customers regarding overdue payments
• Find solutions for customers who are past due on their account to get them back up to date
• Follow up with customers via email and answer any questions that they may have
• Maintain accurate, up-to-date information of customer interactions
• Move existing customers through various stages of delinquency with a proficiency to brings loans to a current status
• Follow all collection laws and legal practice
Requirements:
• Strong verbal communication and negotiation skills
• Aptitude to express empathy and patience while discussing sensitive issues
• Ability to balance multiple priorities, independently problem solve, and effectively handle changing situations
• The drive to exceed your goals in a fast-paced, metric driven environment
• Computer proficiency and accurate data entry skills required
• Prior experience using Salesforce is a plus
• Knowledge of FDCPA and FCRA practices
Benefits & Perks:
• Hybrid roles entail working in-office from Tuesday to Thursday, with the choice to work remotely on Mondays and Fridays
• Health, dental, and vision insurance including mental health benefits
• 401(k) matching plus a roth option (U.S. Based employees only)
• PTO & paid holidays off
• Sabbatical program (for eligible roles)
• Summer hours (for eligible roles)
• Paid parental leave
• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
• Employee recognition and rewards program
• Charitable matching and a paid volunteer day…Plus so much more!
About Enova
Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.
Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here.
It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants Show more details...
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