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helpspot
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EncryptedSite is Encrypted
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CountryHosted in United States
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Traffic rank#328,536 Site Rank
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Site age20 yrs old
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Site Owner informationWhois info
Website is Safe
Traffic rank
#328,536
#328,536
Site age
20 yrs
20 yrs
Location
United States
United States
Newest job postings for helpspot
via LinkedIn
posted_at: 6 days agoschedule_type: Full-time and Contractorwork_from_home: 1
We’re hiring a Full-Stack Laravel Developer to work on HelpSpot, our help desk application created in 2005. This role will also work on supporting services for HelpSpot, such as our online store, back office tools, and cloud services systems, as well as occasional work on LaraJobs and other smaller products.
This is a fully remote, full-time position with a rate of $120,000 USD per year. It is... open to candidates in the Pacific (UTC-8) to Central
We’re hiring a Full-Stack Laravel Developer to work on HelpSpot, our help desk application created in 2005. This role will also work on supporting services for HelpSpot, such as our online store, back office tools, and cloud services systems, as well as occasional work on LaraJobs and other smaller products.
This is a fully remote, full-time position with a rate of $120,000 USD per year. It is... open to candidates in the Pacific (UTC-8) to Central European (UTC+1) time zones. We’re accepting applications until July 15th.
What you’ll do
As part of a small team, you’ll work on a wide range of tasks and projects:
• Write feature specifications
• Implement new features and create required user interfaces
• Fix issues and bugs
• Work with customers over Zoom to debug issues when needed
• Help manage project priorities and scope
• Assist in the ongoing conversion of HelpSpot to a fully Laravel-based system
Here are some actual projects you could work on in this role:
• Add a new HelpSpot feature to connect to Google Workspace and Microsoft Office 365 mailboxes via OAuth and API calls
• Fix a bug that throws an error when attempting to save an audit log entry to Microsoft SQL Server in an on-premise HelpSpot installation due to the data length not being checked
• Add a new report to the back office system which shows projected revenue for the following year
• Optimize queries and caching to improve performance
• Implement an updated UI design and dark mode using CSS
• Transition email providers for LaraJobs
After you start, you’ll work on upcoming projects like:
• Build a microservice used by HelpSpot to enable next-generation AI features
• Design and build a new customer self-service portal module for HelpSpot
• Design and implement updated user timezone handling in HelpSpot
• Maintaining HelpSpot on the latest PHP and Laravel releases promptly
• Implement a commercial tool to allow the creation and management of translations
• Help test a new HelpSpot cloud deployment system
Requirements
• You’re unafraid to get your hands dirty in a code base transitioning to modern standards
• You’re excited about the challenge of working on a product deployed on-premise and in the cloud and the complexities that this presents
• You understand we’re here to support our customers before anything else and are happy to speak with them on the phone if your expertise is required
• You’re self-motivated and are comfortable in a small team environment
On the tech side, you have deep experience with:
• PHP - You’ve worked at least a bit with non-Laravel PHP applications
• Laravel - All our systems are Laravel-based
• MySQL - Our primary database for most systems, but experience with MSSQL and Postgres is a plus
• “AJAX”/Livewire - We have a good number of pure AJAX front-end elements, but we’re increasingly using Livewire. Experience with other front-end technologies is a plus
• CSS - You’re comfortable with pure CSS as well as Tailwind
• Network and Servers - At least a basic understanding of how the internet works on a technical level and how to navigate around a production server
Benefits
The compensation for this position is $120,000 per year:
• Work remotely
• Half-day Fridays all year long
• Fifteen paid days off to start, with increases every two years
• $5,000 equipment budget
• Employer paid healthcare (employee only, US only)
• 401k 3% contribution (US only)
If you're outside the United States, you will be hired as an independent contractor.
Why work with us
• Our work has purpose & meaning.. We help thousands of people provide the great customer support they need for their businesses to thrive.
• You’ll have a direct impact. This isn’t a Staff Programmer II role where you work on the same boring class every day. You’re involved in and responsible for the tiniest bugs to the biggest new AI-based features
• For 20 years, we’ve been fully remote. There’s no chance we’ll change this policy to require you to be in the office three days a week
• Bootstrapped and profitable since day one
• No hustle culture. You’ll rarely work beyond our standard 36 hours a week (we have half-day Fridays).
• Side projects are encouraged as long as any support/maintenance can be done fully outside work hours
How to Apply
Write a short cover letter specifically for this position, telling us why you're a great fit for the role. We'd love to hear about your relevant experience, what you're excited about in and outside of software development, publishing you've done, and hobbies you have. Links to as many resources as possible are encouraged. Resumes are optional.
This position is for candidates in the Pacific (UTC-8) to Central European (UTC+1) time zones.
We'll be accepting applications through July 15th.
After a week to process applications, we'll be starting the interview process below with selected candidates:
• For those who make it into the interview process, the first step will be answering a few questions over email so we can learn more about you and see if there's a fit. All three members of the hiring team will review these.
• Next, we'll conduct an initial interview with two of our team members to get to know you better, discuss your skills, and answer any questions you have. This interview will take 15-30 minutes
• Then, we'll invite a small group of candidates to create a technical specification for a hypothetical new HelpSpot feature. You'll have a week to complete this (this shouldn't take more than a few hours) and you’ll be paid $300 USD for your time
• Finally, we'll have a technical interview with the founder, covering topics from both the cultural interview and the technical specification. This interview will take approximately 60 minutes Show more details...
This is a fully remote, full-time position with a rate of $120,000 USD per year. It is... open to candidates in the Pacific (UTC-8) to Central European (UTC+1) time zones. We’re accepting applications until July 15th.
What you’ll do
As part of a small team, you’ll work on a wide range of tasks and projects:
• Write feature specifications
• Implement new features and create required user interfaces
• Fix issues and bugs
• Work with customers over Zoom to debug issues when needed
• Help manage project priorities and scope
• Assist in the ongoing conversion of HelpSpot to a fully Laravel-based system
Here are some actual projects you could work on in this role:
• Add a new HelpSpot feature to connect to Google Workspace and Microsoft Office 365 mailboxes via OAuth and API calls
• Fix a bug that throws an error when attempting to save an audit log entry to Microsoft SQL Server in an on-premise HelpSpot installation due to the data length not being checked
• Add a new report to the back office system which shows projected revenue for the following year
• Optimize queries and caching to improve performance
• Implement an updated UI design and dark mode using CSS
• Transition email providers for LaraJobs
After you start, you’ll work on upcoming projects like:
• Build a microservice used by HelpSpot to enable next-generation AI features
• Design and build a new customer self-service portal module for HelpSpot
• Design and implement updated user timezone handling in HelpSpot
• Maintaining HelpSpot on the latest PHP and Laravel releases promptly
• Implement a commercial tool to allow the creation and management of translations
• Help test a new HelpSpot cloud deployment system
Requirements
• You’re unafraid to get your hands dirty in a code base transitioning to modern standards
• You’re excited about the challenge of working on a product deployed on-premise and in the cloud and the complexities that this presents
• You understand we’re here to support our customers before anything else and are happy to speak with them on the phone if your expertise is required
• You’re self-motivated and are comfortable in a small team environment
On the tech side, you have deep experience with:
• PHP - You’ve worked at least a bit with non-Laravel PHP applications
• Laravel - All our systems are Laravel-based
• MySQL - Our primary database for most systems, but experience with MSSQL and Postgres is a plus
• “AJAX”/Livewire - We have a good number of pure AJAX front-end elements, but we’re increasingly using Livewire. Experience with other front-end technologies is a plus
• CSS - You’re comfortable with pure CSS as well as Tailwind
• Network and Servers - At least a basic understanding of how the internet works on a technical level and how to navigate around a production server
Benefits
The compensation for this position is $120,000 per year:
• Work remotely
• Half-day Fridays all year long
• Fifteen paid days off to start, with increases every two years
• $5,000 equipment budget
• Employer paid healthcare (employee only, US only)
• 401k 3% contribution (US only)
If you're outside the United States, you will be hired as an independent contractor.
Why work with us
• Our work has purpose & meaning.. We help thousands of people provide the great customer support they need for their businesses to thrive.
• You’ll have a direct impact. This isn’t a Staff Programmer II role where you work on the same boring class every day. You’re involved in and responsible for the tiniest bugs to the biggest new AI-based features
• For 20 years, we’ve been fully remote. There’s no chance we’ll change this policy to require you to be in the office three days a week
• Bootstrapped and profitable since day one
• No hustle culture. You’ll rarely work beyond our standard 36 hours a week (we have half-day Fridays).
• Side projects are encouraged as long as any support/maintenance can be done fully outside work hours
How to Apply
Write a short cover letter specifically for this position, telling us why you're a great fit for the role. We'd love to hear about your relevant experience, what you're excited about in and outside of software development, publishing you've done, and hobbies you have. Links to as many resources as possible are encouraged. Resumes are optional.
This position is for candidates in the Pacific (UTC-8) to Central European (UTC+1) time zones.
We'll be accepting applications through July 15th.
After a week to process applications, we'll be starting the interview process below with selected candidates:
• For those who make it into the interview process, the first step will be answering a few questions over email so we can learn more about you and see if there's a fit. All three members of the hiring team will review these.
• Next, we'll conduct an initial interview with two of our team members to get to know you better, discuss your skills, and answer any questions you have. This interview will take 15-30 minutes
• Then, we'll invite a small group of candidates to create a technical specification for a hypothetical new HelpSpot feature. You'll have a week to complete this (this shouldn't take more than a few hours) and you’ll be paid $300 USD for your time
• Finally, we'll have a technical interview with the founder, covering topics from both the cultural interview and the technical specification. This interview will take approximately 60 minutes Show more details...
via Mysmartpros
schedule_type: Full-time and Part-timework_from_home: 1
UserScape: Technical Support Engineer,
Headquarters: Poughkeepsie, NY
URL: https://userscape.com
As a Technical Support Engineer for HelpSpot, our help desk software application, you’ll have the unique opportunity to directly impact the happiness and growth of our customer base by providing world-class technical support.Our product is mission-critical to our customers’ businesses. As such, the Technical Support Engineer’s role is key as an
UserScape: Technical Support Engineer,
Headquarters: Poughkeepsie, NY
URL: https://userscape.com
As a Technical Support Engineer for HelpSpot, our help desk software application, you’ll have the unique opportunity to directly impact the happiness and growth of our customer base by providing world-class technical support.Our product is mission-critical to our customers’ businesses. As such, the Technical Support Engineer’s role is key as an initial point of contact with all current and prospective customersThis is a unique role for an exceptional individual with the technical chops and people skills needed to work closely with customers on challenging technical issues.Day-in-the-life:* Answer support inquiries ranging from installation to usage and optimization.* Help on-premise customers with installation and configuration issues on Windows and Linux via email/phone/Zoom.* Fix a HelpSpot Cloud instance that is having an SSL certificate issue.* Document bugs and feature requests... Help a customer create the right ticket filter to bring up the information they need for a report to their management.Occasionally:* Write product documentation.* Assist with product testing on new releases.* Assist with support within our family of products (Thermostat, LaraJobs, and Laracon).* Contribute to product design meetings as a customer advocate.* Run training sessions with customers.* Make code changes to HelpSpot.Role requires:* Patience and empathy.* A passion for solving challenging problems.* A solid understanding of Windows and Linux.* Experience with the internet stack (network, web server, application, database).* Experience with PHP.* Experience with B2B software and ideally using help desk software.* Excellent written and communication skills.* Knack for making technical jargon accessible.Ideal candidates:* Have supported software using PHP/Laravel/Wordpress on Windows/Linux* Have experience providing technical support to customers via telephone and email* Have mastered various B2B software applications to a level where they could train others* Have an entrepreneurial spirit* Are in a US or EU timezoneSalary and Benefits* Salary: $90,000* Half-day Fridays* 100% of the employee's medical, dental, and vision premium (US-based employees)* Start with 3 weeks of paid time off* 3% of your salary contributed to 401k (US-based employees)* Top-of-the-line Apple hardware provided* Fully remote with flexible start/end timesAbout UserScapeWe are the people behind HelpSpot, LaraJobs, Laracon, Thermostat, and a few more things! We’ve been bootstrapped, profitable, and fully remote since 2005.We’re a company of 3 full-time (soon to be 4!) and 2 part-time employees. All of us have an entrepreneurial spirit and can-do attitude to get the job done. We all work hard on the clock but respect and offer employees an outstanding work/life balance where time off, side project work, and part-time businesses are fully supported.We’re significant advocates for open source software and many of our products directly support the open source community.
To apply: https://weworkremotely.com/remote-jobs/userscape-technical-support-engineer
Apply For This Job Show more details...
Headquarters: Poughkeepsie, NY
URL: https://userscape.com
As a Technical Support Engineer for HelpSpot, our help desk software application, you’ll have the unique opportunity to directly impact the happiness and growth of our customer base by providing world-class technical support.Our product is mission-critical to our customers’ businesses. As such, the Technical Support Engineer’s role is key as an initial point of contact with all current and prospective customersThis is a unique role for an exceptional individual with the technical chops and people skills needed to work closely with customers on challenging technical issues.Day-in-the-life:* Answer support inquiries ranging from installation to usage and optimization.* Help on-premise customers with installation and configuration issues on Windows and Linux via email/phone/Zoom.* Fix a HelpSpot Cloud instance that is having an SSL certificate issue.* Document bugs and feature requests... Help a customer create the right ticket filter to bring up the information they need for a report to their management.Occasionally:* Write product documentation.* Assist with product testing on new releases.* Assist with support within our family of products (Thermostat, LaraJobs, and Laracon).* Contribute to product design meetings as a customer advocate.* Run training sessions with customers.* Make code changes to HelpSpot.Role requires:* Patience and empathy.* A passion for solving challenging problems.* A solid understanding of Windows and Linux.* Experience with the internet stack (network, web server, application, database).* Experience with PHP.* Experience with B2B software and ideally using help desk software.* Excellent written and communication skills.* Knack for making technical jargon accessible.Ideal candidates:* Have supported software using PHP/Laravel/Wordpress on Windows/Linux* Have experience providing technical support to customers via telephone and email* Have mastered various B2B software applications to a level where they could train others* Have an entrepreneurial spirit* Are in a US or EU timezoneSalary and Benefits* Salary: $90,000* Half-day Fridays* 100% of the employee's medical, dental, and vision premium (US-based employees)* Start with 3 weeks of paid time off* 3% of your salary contributed to 401k (US-based employees)* Top-of-the-line Apple hardware provided* Fully remote with flexible start/end timesAbout UserScapeWe are the people behind HelpSpot, LaraJobs, Laracon, Thermostat, and a few more things! We’ve been bootstrapped, profitable, and fully remote since 2005.We’re a company of 3 full-time (soon to be 4!) and 2 part-time employees. All of us have an entrepreneurial spirit and can-do attitude to get the job done. We all work hard on the clock but respect and offer employees an outstanding work/life balance where time off, side project work, and part-time businesses are fully supported.We’re significant advocates for open source software and many of our products directly support the open source community.
To apply: https://weworkremotely.com/remote-jobs/userscape-technical-support-engineer
Apply For This Job Show more details...
via Mysmartpros
schedule_type: Full-time and Part-timework_from_home: 1
UserScape: Product Manager,
Headquarters: Poughkeepsie, NY...
URL: https://userscape.com
The Product Manager for HelpSpot, our flagship product, will wear many hats in a role that touches many critical business functions. Having a hand in sales, marketing, and project management makes each day a unique challenge. The right person for the position must be strongly self-motivated, have the ability to multitask, and a problem-solver attitude. In addition,
UserScape: Product Manager,
Headquarters: Poughkeepsie, NY...
URL: https://userscape.com
The Product Manager for HelpSpot, our flagship product, will wear many hats in a role that touches many critical business functions. Having a hand in sales, marketing, and project management makes each day a unique challenge. The right person for the position must be strongly self-motivated, have the ability to multitask, and a problem-solver attitude. In addition, the ability to thrive in a distributed, small team work environment is a must.The Product Manager reports directly to the company founder, working daily with our customers as well as support and development.Responsibilities IncludeSales:
Answer sales-related inquiries from current and prospective customers.
Conduct demos for prospective customers (over Zoom) several times a week.
Manage follow-ups from previous demo's and sales contacts.
Marketing:
Build out our existing partner program to add several new high-quality partners a month.This will require defining the best types of organizations to approach and then performing that outreach.
Track traffic and performance of the HelpSpot website.
Manage outside web content providers and assist in product website positioning.
Build out our G2 and Capterra presence.
Project Management:
Design and implement a new product roadmap translating market research and customer interactions into a compelling product strategy.
Ad-hoc project management for various smaller projects and initiatives.
Requirements
4+ years of experience as a project or product manager or owner.
Experience with B2B software in some capacity with management responsibility for its adoption and use.
Outstanding written and verbal communication skills.
Experience with public speaking and/or presentations.
Comfortable working in a small distributed team.
Based in the United States.
Bonus Skills
Experience with HelpSpot or other help desk software.
Formal sales or marketing experience.
Salary and Benefits
Salary: Commensurate with experience
Half-day Fridays
100% of the employee's medical, dental, and vision premium
15 days of paid time off
3% of your salary contributed to 401k
Top-of-the-line Apple hardware provided
Fully remote with flexible start/end times
40 hour work week with no overtime expectations
About UserScapeWe are the people behind HelpSpot, LaraJobs, Laracon, Thermostat, and a few more things! We've been bootstrapped, profitable, and fully remote since 2005.We're a company of 4 full-time and 2 part-time employees. We all have an entrepreneurial spirit and can-do attitude to get the job done. We all work hard on the clock but respect a strong work/life balance; where time off and side project work/part-time businesses are supported and encouraged.We're strong advocates of open source software and many of our products directly support the open source community.
To apply: https://weworkremotely.com/remote-jobs/userscape-product-manager
Apply For This Job Show more details...
Headquarters: Poughkeepsie, NY...
URL: https://userscape.com
The Product Manager for HelpSpot, our flagship product, will wear many hats in a role that touches many critical business functions. Having a hand in sales, marketing, and project management makes each day a unique challenge. The right person for the position must be strongly self-motivated, have the ability to multitask, and a problem-solver attitude. In addition, the ability to thrive in a distributed, small team work environment is a must.The Product Manager reports directly to the company founder, working daily with our customers as well as support and development.Responsibilities IncludeSales:
Answer sales-related inquiries from current and prospective customers.
Conduct demos for prospective customers (over Zoom) several times a week.
Manage follow-ups from previous demo's and sales contacts.
Marketing:
Build out our existing partner program to add several new high-quality partners a month.This will require defining the best types of organizations to approach and then performing that outreach.
Track traffic and performance of the HelpSpot website.
Manage outside web content providers and assist in product website positioning.
Build out our G2 and Capterra presence.
Project Management:
Design and implement a new product roadmap translating market research and customer interactions into a compelling product strategy.
Ad-hoc project management for various smaller projects and initiatives.
Requirements
4+ years of experience as a project or product manager or owner.
Experience with B2B software in some capacity with management responsibility for its adoption and use.
Outstanding written and verbal communication skills.
Experience with public speaking and/or presentations.
Comfortable working in a small distributed team.
Based in the United States.
Bonus Skills
Experience with HelpSpot or other help desk software.
Formal sales or marketing experience.
Salary and Benefits
Salary: Commensurate with experience
Half-day Fridays
100% of the employee's medical, dental, and vision premium
15 days of paid time off
3% of your salary contributed to 401k
Top-of-the-line Apple hardware provided
Fully remote with flexible start/end times
40 hour work week with no overtime expectations
About UserScapeWe are the people behind HelpSpot, LaraJobs, Laracon, Thermostat, and a few more things! We've been bootstrapped, profitable, and fully remote since 2005.We're a company of 4 full-time and 2 part-time employees. We all have an entrepreneurial spirit and can-do attitude to get the job done. We all work hard on the clock but respect a strong work/life balance; where time off and side project work/part-time businesses are supported and encouraged.We're strong advocates of open source software and many of our products directly support the open source community.
To apply: https://weworkremotely.com/remote-jobs/userscape-product-manager
Apply For This Job Show more details...
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