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Most recent job postings at helpsystems
via Talent.com
posted_at: 3 days agoschedule_type: Full-time
Problem Solvers. Proactive Protectors. Relentless Allies.
Ready to join us? Let's get started...
The Sr. Financial Analyst focuses on providing first-rate financial support to the business units within Fortra to help them achieve their sales and financial goals.
By acting as a finance business partner, the Sr. Financial Analyst will work with executive and senior management across multiple functions and regions.
The Sr. Financial Analyst will
Problem Solvers. Proactive Protectors. Relentless Allies.
Ready to join us? Let's get started...
The Sr. Financial Analyst focuses on providing first-rate financial support to the business units within Fortra to help them achieve their sales and financial goals.
By acting as a finance business partner, the Sr. Financial Analyst will work with executive and senior management across multiple functions and regions.
The Sr. Financial Analyst will be the "go-to" person for all financial metrics, ad-hoc analysis, financial model support, and budget / forecast support.
WHAT YOU'LL DO
• Manage headcount and 3rd party expense planning and analysis for assigned department(s)
• Create full-year forecasting models for assigned department(s)
• Reporting of financial metrics from Essbase and other various dashboards
• Ownership of monthly review and presentations in conjunction with department leaders
• Reporting on business case statuses, staffing levels, budget / forecast transfers, M&A activity, resource allocations, accruals / adjusting journals and other key KPIs for assigned department(s)
• Mentor and support Financial Analysts on the team to answer basic questions that may arise
• Actively recommend solutions to key issues / problems that may arise in assigned department(s)
• Perform ad-hoc financial analysis, as requested, for assigned department(s)
QUALIFICATIONS
• Bachelor's degree in business, finance, accounting, or another related field.
• 3+ year of experience working in finance / financial planning and analysis (FP&A) is preferred
• Demonstrated in-depth knowledge and command of the intricacies associated with strategy for each of assigned department(s)
• Ability to effectively prioritize multiple work responsibilities simultaneously
• Confident and effective communication skills - both electronically, verbally, and over video
• Advanced data and financial analysis, attention to detail, Microsoft Excel, and Microsoft PowerPoint skills
• Ability to work under pressure with (sometimes) limited supervision to meet deadlines
• Great team member who is willing to work in a collaborative and innovative way to continually improve the team's processes and performance
About Us
This is Fortra, the new face of HelpSystems, where we're making a difference by offering a best-in-class solutions portfolio, proactively adapting to the ever-evolving cybersecurity threat landscape, and putting people first.
Fortra is a cybersecurity company like no other. We're known for our innovative software and services, world-class support, and the commitment and satisfaction of employees across the globe.
Our approach is different, and we're proud of that. For more information about what it's like to work for us, and learn about our culture, benefits, or perks, connect with us on LinkedIn.
We Are Fortra
Our people make us great. Our employees are a resilient and diverse group of global problem solvers, proactive protectors, and relentless allies, empowered to show up every day authentically, ready to fight the good fight with Fortra.
Here at Fortra, we believe we're stronger when we're all stronger. That's why we're committed to supporting and empowering our employees through a host of offerings, including competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!
Visit our website to learn more about why employees choose to work for Fortra. Remember to check out our Glassdoor to learn what our employees are saying and connect with us on LinkedIn.
As an EEO / Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.
Last updated : 2023-05-31 Show more details...
Ready to join us? Let's get started...
The Sr. Financial Analyst focuses on providing first-rate financial support to the business units within Fortra to help them achieve their sales and financial goals.
By acting as a finance business partner, the Sr. Financial Analyst will work with executive and senior management across multiple functions and regions.
The Sr. Financial Analyst will be the "go-to" person for all financial metrics, ad-hoc analysis, financial model support, and budget / forecast support.
WHAT YOU'LL DO
• Manage headcount and 3rd party expense planning and analysis for assigned department(s)
• Create full-year forecasting models for assigned department(s)
• Reporting of financial metrics from Essbase and other various dashboards
• Ownership of monthly review and presentations in conjunction with department leaders
• Reporting on business case statuses, staffing levels, budget / forecast transfers, M&A activity, resource allocations, accruals / adjusting journals and other key KPIs for assigned department(s)
• Mentor and support Financial Analysts on the team to answer basic questions that may arise
• Actively recommend solutions to key issues / problems that may arise in assigned department(s)
• Perform ad-hoc financial analysis, as requested, for assigned department(s)
QUALIFICATIONS
• Bachelor's degree in business, finance, accounting, or another related field.
• 3+ year of experience working in finance / financial planning and analysis (FP&A) is preferred
• Demonstrated in-depth knowledge and command of the intricacies associated with strategy for each of assigned department(s)
• Ability to effectively prioritize multiple work responsibilities simultaneously
• Confident and effective communication skills - both electronically, verbally, and over video
• Advanced data and financial analysis, attention to detail, Microsoft Excel, and Microsoft PowerPoint skills
• Ability to work under pressure with (sometimes) limited supervision to meet deadlines
• Great team member who is willing to work in a collaborative and innovative way to continually improve the team's processes and performance
About Us
This is Fortra, the new face of HelpSystems, where we're making a difference by offering a best-in-class solutions portfolio, proactively adapting to the ever-evolving cybersecurity threat landscape, and putting people first.
Fortra is a cybersecurity company like no other. We're known for our innovative software and services, world-class support, and the commitment and satisfaction of employees across the globe.
Our approach is different, and we're proud of that. For more information about what it's like to work for us, and learn about our culture, benefits, or perks, connect with us on LinkedIn.
We Are Fortra
Our people make us great. Our employees are a resilient and diverse group of global problem solvers, proactive protectors, and relentless allies, empowered to show up every day authentically, ready to fight the good fight with Fortra.
Here at Fortra, we believe we're stronger when we're all stronger. That's why we're committed to supporting and empowering our employees through a host of offerings, including competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!
Visit our website to learn more about why employees choose to work for Fortra. Remember to check out our Glassdoor to learn what our employees are saying and connect with us on LinkedIn.
As an EEO / Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.
Last updated : 2023-05-31 Show more details...
via Salary.com
schedule_type: Full-time
RELAXED WORK ENVIRONMENT, DEDICATED TEAM, & GROWING COMPANY
This position is responsible for providing world-class support to existing and potential customers. That includes responding to client inquiries ranging from basic questions about technology, to troubleshooting complex problems related to our products or connectivity issues. Technical aptitude, strong problem-solving abilities, and... exceptional customer relationship skills are critical
RELAXED WORK ENVIRONMENT, DEDICATED TEAM, & GROWING COMPANY
This position is responsible for providing world-class support to existing and potential customers. That includes responding to client inquiries ranging from basic questions about technology, to troubleshooting complex problems related to our products or connectivity issues. Technical aptitude, strong problem-solving abilities, and... exceptional customer relationship skills are critical to success in this position.
WHAT YOU'LL DO
• Provide triage support for several products in the HelpSystems portfolio to eliminate wait time and provide the best customer experience possible.
• Take ownership of each customer request and manage their expectations to ensure timely resolution.
• Listen to customer concerns to determine the source and various components of the issue.
• Collect and review system data and analyze for known issues.
• Collaborate with team members on problem identification, analysis, and resolution.
• Act as a face of the company to customers and represent its products in a professional manner.
QUALIFICATIONS
• Bachelor’s degree in a technical field is preferred. Equivalent work experience is considered.
• Previous software support experience required; proprietary software support experience preferred.
• Strong problem solving and communication skills (especially over the phone).
• Strong collaborator with ability to work within a team setting.
• Ability to work successfully with customers to provide problem resolution and complete required documentation.
HelpSystems is passionate about making life easier for modern organizations and improving the lives of our customers. As a seven-time Star Tribune Top Workplace we are dedicated to making our employees happy by offering great benefits, fun company culture, and transparency from our leadership team. When working at HelpSystems you will have the opportunity for an upbeat office environment with A LOT of perks, such as professional development, equity program, employee recognition programs, and more!
Check out our website to learn more about HelpSystems and apply by visiting our Careers page. We encourage you to check out our Glassdoor page as well.
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status Show more details...
This position is responsible for providing world-class support to existing and potential customers. That includes responding to client inquiries ranging from basic questions about technology, to troubleshooting complex problems related to our products or connectivity issues. Technical aptitude, strong problem-solving abilities, and... exceptional customer relationship skills are critical to success in this position.
WHAT YOU'LL DO
• Provide triage support for several products in the HelpSystems portfolio to eliminate wait time and provide the best customer experience possible.
• Take ownership of each customer request and manage their expectations to ensure timely resolution.
• Listen to customer concerns to determine the source and various components of the issue.
• Collect and review system data and analyze for known issues.
• Collaborate with team members on problem identification, analysis, and resolution.
• Act as a face of the company to customers and represent its products in a professional manner.
QUALIFICATIONS
• Bachelor’s degree in a technical field is preferred. Equivalent work experience is considered.
• Previous software support experience required; proprietary software support experience preferred.
• Strong problem solving and communication skills (especially over the phone).
• Strong collaborator with ability to work within a team setting.
• Ability to work successfully with customers to provide problem resolution and complete required documentation.
HelpSystems is passionate about making life easier for modern organizations and improving the lives of our customers. As a seven-time Star Tribune Top Workplace we are dedicated to making our employees happy by offering great benefits, fun company culture, and transparency from our leadership team. When working at HelpSystems you will have the opportunity for an upbeat office environment with A LOT of perks, such as professional development, equity program, employee recognition programs, and more!
Check out our website to learn more about HelpSystems and apply by visiting our Careers page. We encourage you to check out our Glassdoor page as well.
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status Show more details...
via Salary.com
posted_at: 17 days agoschedule_type: Full-time
RELAXED WORK ENVIRONMENT, DEDICATED TEAM, & GROWING COMPANY
We...
are actively seeking Professional Security Analysts to bring their
impressive experience to our league of extraordinary Threat Security
Experts. You'll be on the frontlines of the daily battle to protect our
customers IT environments and critical business data. You’ll use your
superior skills and knowledge of our extensive proprietary toolset to
monitor our customers' environments,
RELAXED WORK ENVIRONMENT, DEDICATED TEAM, & GROWING COMPANY
We...
are actively seeking Professional Security Analysts to bring their
impressive experience to our league of extraordinary Threat Security
Experts. You'll be on the frontlines of the daily battle to protect our
customers IT environments and critical business data. You’ll use your
superior skills and knowledge of our extensive proprietary toolset to
monitor our customers' environments, triage, and respond to security
incidents. You will be a virtual shield — protecting our customers on a
global scale and providing unrivaled security guidance on existing and
emerging cyber security threats. Your hyper-focus will be keenly set on
Customer Obsessed. You will be relentless in your pursuit of value
creation for the customer, tuning and optimizing our incident output in
alignment with their environment and application stack. If you just said
to yourself, “That’s me!” then read on…
WHAT YOU'LL DO
Develop
comprehensive knowledge of our products and services and effectively
utilize this to provide world-class customer experience and security
outcomes for our customers.
Protect customers on a global scale and provide security guidance on existing and emerging cyber security threats.
Analyze, escalate, and respond to security events, observables and incidents detected by our propriety security products.
Threat
hunt across thousands of customer environments, identifying threats and
observables and contribute to content management and threat
intelligence activities.
Conduct incident response activities, supporting customers through containment, eradication, and recovery
Tune
our propriety security products in line with customer specific
environments in order to maximize detection coverage and minimize noise.
Effectively
communicate and collaborate with a global team and across multiple
departments to identify improvements to the customer experience and to
maximize operational efficiencies.
Represent customer and team interests in product, engineering, and security content discussions.
Produce
Knowledge Base Articles for best practices in your team’s specific area
of expertise as they pertain to the use of our solutions.
QUALIFICATIONS
1 – 3 years of experience as a security analyst with full remediation and incident response experience
Intermediate understanding of cloud environments & infrastructure (preferably AWS)
Experience
with SOAR tools (Security Orchestration and Automation, Security
Incident Response Platforms (such as TheHive), Threat Intelligence
Platforms)
Intermediate experience using an IDS eg., Snort or Kibana
Intermediate command of Linux systems administration and working with BASH
Hands on experience configuring Windows or Linux system logging
Intermediate understanding of networking including TCP/IP
Intermediate experience with network monitoring and packet analysis tools
Intermediate understanding of HTTP, SSL/TLS, SOAP, and reverse proxies
Intermediate understanding of the OWASP Top 10
Intermediate knowledge of threat vectors against the Windows or Linux platform
Intermediate experience with anomaly detection based on security systems
Basic knowledge of netflows and netflow analysis Show more details...
We...
are actively seeking Professional Security Analysts to bring their
impressive experience to our league of extraordinary Threat Security
Experts. You'll be on the frontlines of the daily battle to protect our
customers IT environments and critical business data. You’ll use your
superior skills and knowledge of our extensive proprietary toolset to
monitor our customers' environments, triage, and respond to security
incidents. You will be a virtual shield — protecting our customers on a
global scale and providing unrivaled security guidance on existing and
emerging cyber security threats. Your hyper-focus will be keenly set on
Customer Obsessed. You will be relentless in your pursuit of value
creation for the customer, tuning and optimizing our incident output in
alignment with their environment and application stack. If you just said
to yourself, “That’s me!” then read on…
WHAT YOU'LL DO
Develop
comprehensive knowledge of our products and services and effectively
utilize this to provide world-class customer experience and security
outcomes for our customers.
Protect customers on a global scale and provide security guidance on existing and emerging cyber security threats.
Analyze, escalate, and respond to security events, observables and incidents detected by our propriety security products.
Threat
hunt across thousands of customer environments, identifying threats and
observables and contribute to content management and threat
intelligence activities.
Conduct incident response activities, supporting customers through containment, eradication, and recovery
Tune
our propriety security products in line with customer specific
environments in order to maximize detection coverage and minimize noise.
Effectively
communicate and collaborate with a global team and across multiple
departments to identify improvements to the customer experience and to
maximize operational efficiencies.
Represent customer and team interests in product, engineering, and security content discussions.
Produce
Knowledge Base Articles for best practices in your team’s specific area
of expertise as they pertain to the use of our solutions.
QUALIFICATIONS
1 – 3 years of experience as a security analyst with full remediation and incident response experience
Intermediate understanding of cloud environments & infrastructure (preferably AWS)
Experience
with SOAR tools (Security Orchestration and Automation, Security
Incident Response Platforms (such as TheHive), Threat Intelligence
Platforms)
Intermediate experience using an IDS eg., Snort or Kibana
Intermediate command of Linux systems administration and working with BASH
Hands on experience configuring Windows or Linux system logging
Intermediate understanding of networking including TCP/IP
Intermediate experience with network monitoring and packet analysis tools
Intermediate understanding of HTTP, SSL/TLS, SOAP, and reverse proxies
Intermediate understanding of the OWASP Top 10
Intermediate knowledge of threat vectors against the Windows or Linux platform
Intermediate experience with anomaly detection based on security systems
Basic knowledge of netflows and netflow analysis Show more details...
via Salary.com
posted_at: 28 days agoschedule_type: Full-time
RELAXED WORK ENVIRONMENT, DEDICATED TEAM, & GROWING COMPANY
As a Digital Guardian EDR Security Analyst, you will work with the cybersecurity delivery team and provide oversight as it grows and evolves. As the subject matter expert for Digital Guardian’s Advanced Threat Protection (ATP) products and services, you will work with the Director of Cybersecurity and HelpSystems customers to provide... security guidance for new engagements, support in
RELAXED WORK ENVIRONMENT, DEDICATED TEAM, & GROWING COMPANY
As a Digital Guardian EDR Security Analyst, you will work with the cybersecurity delivery team and provide oversight as it grows and evolves. As the subject matter expert for Digital Guardian’s Advanced Threat Protection (ATP) products and services, you will work with the Director of Cybersecurity and HelpSystems customers to provide... security guidance for new engagements, support in security incident management and technical expertise in malware support. The ideal candidate has an in-depth understanding of new trends and technologies related to information systems security and compliance.
WHAT YOU'LL DO
• Develop solutions to monitor security and compliance concerns and build, maintain and refine associated reports/metrics, security analytics tools and threat detection methodologies based on functionality in the Digital Guardian product suite
• Developing ATP rules in DG Analytics & Reporting Cloud (ARC)
• Implementing noise reduction rules in ARC, utilizing data whitelisting and filtering techniques
• Configuring customer environments including DG ARC detection rules and scheduled reports
• Serve as a technical leader and participate in customer security incident response efforts
• Remain informed on security industry best practices, issues, trends and current and emerging technologies to provide guidance to customer senior management on relevance and financial impact
• Perform telemetry analysis on Digital Guardian events and alerts to identify new threats and current attacks
• Audit existing attack mitigation policies and procedures to identify tactical improvements for the product
• Providing customer onboarding assistance
• Build and maintain strong relationships with key Managed Services stakeholders that promote customer retention and loyalty
• Other duties as assigned
QUALIFICATIONS
• Technical Bachelor’s Degree from an accredited university or 4 years equivalent experience in Information Technology or a related field
• Up to 5 years’ experience identifying system and application compromises and vulnerabilities
• Up to 3 years’ experience with vulnerability management, SIEM and Log Management, proxy servers, DLP, IPS/IDS, VPN, PKI, Multi-factor authentication, SAML, cryptography
• Detailed understanding of common exploits and their defense (EOP, DOS, Spoofing, Phishing, Rootkits, RATs, key logging, Zero Day, SQL Injection)
• Superior analytical, evaluative, and problem-solving abilities using industry common platforms (Splunk, Windows, MS SQL, Others)
• Outstanding written, verbal and presentation skills
• Excellent interpersonal skills and attention to detail
• Ability to multi-task with a focus on tracking results and reporting progress and issues
• Ability to present ideas in business-friendly and user-friendly language
• Self-directed, motivated with the ability to work in a fast paced, team environment
• Exceptional service orientation and customer expectation management
• Ability to lead and motivate in a team-oriented and collaborative environment
HelpSystems is passionate about making life easier for modern organizations and improving the lives of our customers. As a seven-time Star Tribune Top Workplace we are dedicated to making our employees happy by offering great benefits, fun company culture, and transparency from our leadership team. When working at HelpSystems you will have the opportunity for an upbeat office environment with A LOT of perks, such as professional development, equity program, employee recognition programs, and more!
Check out our website to learn more about HelpSystems and apply by visiting our Careers page. We encourage you to check out our Glassdoor page as well.
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status Show more details...
As a Digital Guardian EDR Security Analyst, you will work with the cybersecurity delivery team and provide oversight as it grows and evolves. As the subject matter expert for Digital Guardian’s Advanced Threat Protection (ATP) products and services, you will work with the Director of Cybersecurity and HelpSystems customers to provide... security guidance for new engagements, support in security incident management and technical expertise in malware support. The ideal candidate has an in-depth understanding of new trends and technologies related to information systems security and compliance.
WHAT YOU'LL DO
• Develop solutions to monitor security and compliance concerns and build, maintain and refine associated reports/metrics, security analytics tools and threat detection methodologies based on functionality in the Digital Guardian product suite
• Developing ATP rules in DG Analytics & Reporting Cloud (ARC)
• Implementing noise reduction rules in ARC, utilizing data whitelisting and filtering techniques
• Configuring customer environments including DG ARC detection rules and scheduled reports
• Serve as a technical leader and participate in customer security incident response efforts
• Remain informed on security industry best practices, issues, trends and current and emerging technologies to provide guidance to customer senior management on relevance and financial impact
• Perform telemetry analysis on Digital Guardian events and alerts to identify new threats and current attacks
• Audit existing attack mitigation policies and procedures to identify tactical improvements for the product
• Providing customer onboarding assistance
• Build and maintain strong relationships with key Managed Services stakeholders that promote customer retention and loyalty
• Other duties as assigned
QUALIFICATIONS
• Technical Bachelor’s Degree from an accredited university or 4 years equivalent experience in Information Technology or a related field
• Up to 5 years’ experience identifying system and application compromises and vulnerabilities
• Up to 3 years’ experience with vulnerability management, SIEM and Log Management, proxy servers, DLP, IPS/IDS, VPN, PKI, Multi-factor authentication, SAML, cryptography
• Detailed understanding of common exploits and their defense (EOP, DOS, Spoofing, Phishing, Rootkits, RATs, key logging, Zero Day, SQL Injection)
• Superior analytical, evaluative, and problem-solving abilities using industry common platforms (Splunk, Windows, MS SQL, Others)
• Outstanding written, verbal and presentation skills
• Excellent interpersonal skills and attention to detail
• Ability to multi-task with a focus on tracking results and reporting progress and issues
• Ability to present ideas in business-friendly and user-friendly language
• Self-directed, motivated with the ability to work in a fast paced, team environment
• Exceptional service orientation and customer expectation management
• Ability to lead and motivate in a team-oriented and collaborative environment
HelpSystems is passionate about making life easier for modern organizations and improving the lives of our customers. As a seven-time Star Tribune Top Workplace we are dedicated to making our employees happy by offering great benefits, fun company culture, and transparency from our leadership team. When working at HelpSystems you will have the opportunity for an upbeat office environment with A LOT of perks, such as professional development, equity program, employee recognition programs, and more!
Check out our website to learn more about HelpSystems and apply by visiting our Careers page. We encourage you to check out our Glassdoor page as well.
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status Show more details...
via Salary.com
posted_at: 4 days agoschedule_type: Full-time
RELAXED WORK ENVIRONMENT, DEDICATED TEAM, & GROWING COMPANY
Responsibilities of the Accounts Receivable Specialist are to collect and maintain the customers’ accounts according to company policy and provide leadership to the collections team. The Accounts Receivable Specialist ensures that all customer accounts are maintained in a current, accurate and organized condition at all times. The... Accounts Receivable Specialist reviews AR reports, analyzes
RELAXED WORK ENVIRONMENT, DEDICATED TEAM, & GROWING COMPANY
Responsibilities of the Accounts Receivable Specialist are to collect and maintain the customers’ accounts according to company policy and provide leadership to the collections team. The Accounts Receivable Specialist ensures that all customer accounts are maintained in a current, accurate and organized condition at all times. The... Accounts Receivable Specialist reviews AR reports, analyzes trends, and communicates with the Customer Operations Manager to ensure that high-risk accounts are closely watched and that collection targets are achieved.
WHAT YOU'LL DO
• Review accounts receivable aging, monitor trends, and manage accounts with overdue balances.
• Initiate and pursue collection of past due invoices via collection calls and collection letter series. Timely follow up is essential to collecting payments and enforcing payment terms.
• Identify invoicing issues such as incorrect contact information or company mergers/acquisitions in a proactive manner to avoid payment delay.
• Maintain customer accounts according to company policy in a current, accurate and organized condition at all times.
• Research credit memos and incorrect application of cash postings.
• Communicate with Credit & Collections Manager to make sure that high-risk accounts are closely watched.
• Document all customer interactions.
• Perform maintenance on vendor portal websites and complete administrative tasks associated with vendor signups.
• Perform credit card payment transactions by phone for domestic and international customers.
QUALIFICATIONS
• 2-year degree preferred but not required
• Excellent oral and written communication skills, detail oriented, flexible, strong analytical and negotiation skills
• Ability to adapt quickly to changing priorities, take directions and be able to work both independently and as a team member
• Ability to maintain customer confidentiality and handle customers in a tactful manner
• Excellent customer service skills
• Professional appearance and demeanor when dealing with internal and external customers, including those in foreign countries
• Proficient in Microsoft Office software applications
HelpSystems is passionate about making life easier for modern organizations and improving the lives of our customers. As a seven-time Star Tribune Top Workplace we are dedicated to making our employees happy by offering great benefits, fun company culture, and transparency from our leadership team. When working at HelpSystems you will have the opportunity for an upbeat office environment with A LOT of perks, such as professional development, equity program, employee recognition programs, and more!
Check out our website to learn more about HelpSystems and apply by visiting our Careers page. We encourage you to check out our Glassdoor page as well.
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status Show more details...
Responsibilities of the Accounts Receivable Specialist are to collect and maintain the customers’ accounts according to company policy and provide leadership to the collections team. The Accounts Receivable Specialist ensures that all customer accounts are maintained in a current, accurate and organized condition at all times. The... Accounts Receivable Specialist reviews AR reports, analyzes trends, and communicates with the Customer Operations Manager to ensure that high-risk accounts are closely watched and that collection targets are achieved.
WHAT YOU'LL DO
• Review accounts receivable aging, monitor trends, and manage accounts with overdue balances.
• Initiate and pursue collection of past due invoices via collection calls and collection letter series. Timely follow up is essential to collecting payments and enforcing payment terms.
• Identify invoicing issues such as incorrect contact information or company mergers/acquisitions in a proactive manner to avoid payment delay.
• Maintain customer accounts according to company policy in a current, accurate and organized condition at all times.
• Research credit memos and incorrect application of cash postings.
• Communicate with Credit & Collections Manager to make sure that high-risk accounts are closely watched.
• Document all customer interactions.
• Perform maintenance on vendor portal websites and complete administrative tasks associated with vendor signups.
• Perform credit card payment transactions by phone for domestic and international customers.
QUALIFICATIONS
• 2-year degree preferred but not required
• Excellent oral and written communication skills, detail oriented, flexible, strong analytical and negotiation skills
• Ability to adapt quickly to changing priorities, take directions and be able to work both independently and as a team member
• Ability to maintain customer confidentiality and handle customers in a tactful manner
• Excellent customer service skills
• Professional appearance and demeanor when dealing with internal and external customers, including those in foreign countries
• Proficient in Microsoft Office software applications
HelpSystems is passionate about making life easier for modern organizations and improving the lives of our customers. As a seven-time Star Tribune Top Workplace we are dedicated to making our employees happy by offering great benefits, fun company culture, and transparency from our leadership team. When working at HelpSystems you will have the opportunity for an upbeat office environment with A LOT of perks, such as professional development, equity program, employee recognition programs, and more!
Check out our website to learn more about HelpSystems and apply by visiting our Careers page. We encourage you to check out our Glassdoor page as well.
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status Show more details...
via Salary.com
schedule_type: Full-time
RELAXED WORK ENVIRONMENT, DEDICATED TEAM, & GROWING COMPANY
This position is responsible for selling Fortra software solutions within an assigned geographic territory. The Account Representative manages a smaller territory and carries a reduced quota compared to Account Executive. This position focuses on revenue generation from new customers as well as cross-selling opportunities to existing... customers.
WHAT YOU'LL DO
• Identify and qualify
RELAXED WORK ENVIRONMENT, DEDICATED TEAM, & GROWING COMPANY
This position is responsible for selling Fortra software solutions within an assigned geographic territory. The Account Representative manages a smaller territory and carries a reduced quota compared to Account Executive. This position focuses on revenue generation from new customers as well as cross-selling opportunities to existing... customers.
WHAT YOU'LL DO
• Identify and qualify business opportunities through marketing-generated leads and prospecting.
• Initiate telephone calls to develop relationships, identify problems, and propose our software and services.
• Navigate the sales process by identifying the need, positioning the solution, scheduling and participating in the demonstration of the solution, managing the trial process, and closing the sale.
• Communicate customer demand and trends internally.
• Lead negotiations, coordinate complex decision-making processes, and overcome objections to closure.
• Develop and maintain excellent relationships with internal staff and external customers.
• Document all communications with customers diligently in CRM tool.
• Prioritize tasks and multi-task to address current company goals and objectives.
• Achieve annual quota according to pre-determined plans.
• Attend tradeshows to generate leads as needed.
• Other duties as assigned.
QUALIFICATIONS
• Bachelor’s degree required
• At least one year of related sales experience; technology/software sales preferred
• Proven track record of consistently exceeding corporate objectives and quotas
• Strong presentation, communication, organization, and time management skills
• Demonstrated ability to problem solve and negotiate with emphasis on closing the sale
• Self-driven, motivated, and results oriented
HelpSystems is passionate about making life easier for modern organizations and improving the lives of our customers. As a seven-time Star Tribune Top Workplace we are dedicated to making our employees happy by offering great benefits, fun company culture, and transparency from our leadership team. When working at HelpSystems you will have the opportunity for an upbeat office environment with A LOT of perks, such as professional development, equity program, employee recognition programs, and more!
Check out our website to learn more about HelpSystems and apply by visiting our Careers page. We encourage you to check out our Glassdoor page as well.
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status Show more details...
This position is responsible for selling Fortra software solutions within an assigned geographic territory. The Account Representative manages a smaller territory and carries a reduced quota compared to Account Executive. This position focuses on revenue generation from new customers as well as cross-selling opportunities to existing... customers.
WHAT YOU'LL DO
• Identify and qualify business opportunities through marketing-generated leads and prospecting.
• Initiate telephone calls to develop relationships, identify problems, and propose our software and services.
• Navigate the sales process by identifying the need, positioning the solution, scheduling and participating in the demonstration of the solution, managing the trial process, and closing the sale.
• Communicate customer demand and trends internally.
• Lead negotiations, coordinate complex decision-making processes, and overcome objections to closure.
• Develop and maintain excellent relationships with internal staff and external customers.
• Document all communications with customers diligently in CRM tool.
• Prioritize tasks and multi-task to address current company goals and objectives.
• Achieve annual quota according to pre-determined plans.
• Attend tradeshows to generate leads as needed.
• Other duties as assigned.
QUALIFICATIONS
• Bachelor’s degree required
• At least one year of related sales experience; technology/software sales preferred
• Proven track record of consistently exceeding corporate objectives and quotas
• Strong presentation, communication, organization, and time management skills
• Demonstrated ability to problem solve and negotiate with emphasis on closing the sale
• Self-driven, motivated, and results oriented
HelpSystems is passionate about making life easier for modern organizations and improving the lives of our customers. As a seven-time Star Tribune Top Workplace we are dedicated to making our employees happy by offering great benefits, fun company culture, and transparency from our leadership team. When working at HelpSystems you will have the opportunity for an upbeat office environment with A LOT of perks, such as professional development, equity program, employee recognition programs, and more!
Check out our website to learn more about HelpSystems and apply by visiting our Careers page. We encourage you to check out our Glassdoor page as well.
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status Show more details...
via Salary.com
schedule_type: Full-time
RELAXED WORK ENVIRONMENT, DEDICATED TEAM, & GROWING COMPANY
This position is responsible for supporting the growth of HelpSystems’ customer database through lead generation campaigns. This includes following up on various marketing generated leads as well as direct dial campaigns that provide a prospect stream for Regional Sales Managers. This entry-level position is paid base salary plus... commissions with exciting career growth opportunities
RELAXED WORK ENVIRONMENT, DEDICATED TEAM, & GROWING COMPANY
This position is responsible for supporting the growth of HelpSystems’ customer database through lead generation campaigns. This includes following up on various marketing generated leads as well as direct dial campaigns that provide a prospect stream for Regional Sales Managers. This entry-level position is paid base salary plus... commissions with exciting career growth opportunities in sales or marketing.
WHAT YOU'LL DO
• Lead generation for new software and services.
• Calling campaigns targeted towards new customer acquisition.
• Cross-sell referrals.
• Manage current customer license transfer and upgrade communication, negotiation and processing.
• Set-up product overview demos for customers needing education on their licensed software
QUALIFICATIONS
• Bachelor’s degree in related field required.
• Excellent written and verbal communication skills.
• Strong organization and time management skills.
• Ability to professionally represent the company and its products.
• Ability to influence and persuade others.
• Self-driven, motivated, and results orientated.
HelpSystems is passionate about making life easier for modern organizations and improving the lives of our customers. As a seven-time Star Tribune Top Workplace we are dedicated to making our employees happy by offering great benefits, fun company culture, and transparency from our leadership team. When working at HelpSystems you will have the opportunity for an upbeat office environment with A LOT of perks, such as professional development, equity program, employee recognition programs, and more!
Check out our website to learn more about HelpSystems and apply by visiting our Careers page. We encourage you to check out our Glassdoor page as well.
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status Show more details...
This position is responsible for supporting the growth of HelpSystems’ customer database through lead generation campaigns. This includes following up on various marketing generated leads as well as direct dial campaigns that provide a prospect stream for Regional Sales Managers. This entry-level position is paid base salary plus... commissions with exciting career growth opportunities in sales or marketing.
WHAT YOU'LL DO
• Lead generation for new software and services.
• Calling campaigns targeted towards new customer acquisition.
• Cross-sell referrals.
• Manage current customer license transfer and upgrade communication, negotiation and processing.
• Set-up product overview demos for customers needing education on their licensed software
QUALIFICATIONS
• Bachelor’s degree in related field required.
• Excellent written and verbal communication skills.
• Strong organization and time management skills.
• Ability to professionally represent the company and its products.
• Ability to influence and persuade others.
• Self-driven, motivated, and results orientated.
HelpSystems is passionate about making life easier for modern organizations and improving the lives of our customers. As a seven-time Star Tribune Top Workplace we are dedicated to making our employees happy by offering great benefits, fun company culture, and transparency from our leadership team. When working at HelpSystems you will have the opportunity for an upbeat office environment with A LOT of perks, such as professional development, equity program, employee recognition programs, and more!
Check out our website to learn more about HelpSystems and apply by visiting our Careers page. We encourage you to check out our Glassdoor page as well.
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status Show more details...
via Salary.com
posted_at: 8 days agoschedule_type: Full-time
RELAXED WORK ENVIRONMENT, DEDICATED TEAM, & GROWING COMPANY
The Content Creator is responsible for delivering clear and compelling information to help prospects, customers, and partners via the web, video, e-mail, Webinars, social, presentations, data sheets, brochures, and white papers...
WHAT YOU'LL DO
• Understand/help shape strategy, positioning, messaging
• Gather critical information from customers, product management, sales, and others
RELAXED WORK ENVIRONMENT, DEDICATED TEAM, & GROWING COMPANY
The Content Creator is responsible for delivering clear and compelling information to help prospects, customers, and partners via the web, video, e-mail, Webinars, social, presentations, data sheets, brochures, and white papers...
WHAT YOU'LL DO
• Understand/help shape strategy, positioning, messaging
• Gather critical information from customers, product management, sales, and others in marketing.
• Deliver web content, press releases, emails, newsletters, online advertising, customer case studies, social media, product brochures, datasheets, white papers, direct mail, and magazine ads.
• Review, proof, and edit communication materials and presentations for accuracy and consistency of message.
• Collaborate and execute on the SEM/SEO strategy.
• Other duties as assigned.
QUALIFICATIONS
• A four-year degree is required. Journalism or Communications degree is preferred.
• 3-5 years’ experience in a business-to-business marketing setting within a technical environment.
• Experience in editing and proofreading all types of copy.
• Marketing copywriting experience.
• Demonstrated experience writing optimized content for websites.
• Experience with SEO.
• Experience with SEM.
• Social media experience.
• Experience with InDesign, Dreamweaver, and HTML.
• Experience with CMS is a plus.
• Writing samples demonstrating effective brand-sensitive marketing communications required with resume submission.
HelpSystems is passionate about making life easier for modern organizations and improving the lives of our customers. As a seven-time Star Tribune Top Workplace we are dedicated to making our employees happy by offering great benefits, fun company culture, and transparency from our leadership team. When working at HelpSystems you will have the opportunity for an upbeat office environment with A LOT of perks, such as professional development, equity program, employee recognition programs, and more!
Check out our website to learn more about HelpSystems and apply by visiting our Careers page. We encourage you to check out our Glassdoor page as well.
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status Show more details...
The Content Creator is responsible for delivering clear and compelling information to help prospects, customers, and partners via the web, video, e-mail, Webinars, social, presentations, data sheets, brochures, and white papers...
WHAT YOU'LL DO
• Understand/help shape strategy, positioning, messaging
• Gather critical information from customers, product management, sales, and others in marketing.
• Deliver web content, press releases, emails, newsletters, online advertising, customer case studies, social media, product brochures, datasheets, white papers, direct mail, and magazine ads.
• Review, proof, and edit communication materials and presentations for accuracy and consistency of message.
• Collaborate and execute on the SEM/SEO strategy.
• Other duties as assigned.
QUALIFICATIONS
• A four-year degree is required. Journalism or Communications degree is preferred.
• 3-5 years’ experience in a business-to-business marketing setting within a technical environment.
• Experience in editing and proofreading all types of copy.
• Marketing copywriting experience.
• Demonstrated experience writing optimized content for websites.
• Experience with SEO.
• Experience with SEM.
• Social media experience.
• Experience with InDesign, Dreamweaver, and HTML.
• Experience with CMS is a plus.
• Writing samples demonstrating effective brand-sensitive marketing communications required with resume submission.
HelpSystems is passionate about making life easier for modern organizations and improving the lives of our customers. As a seven-time Star Tribune Top Workplace we are dedicated to making our employees happy by offering great benefits, fun company culture, and transparency from our leadership team. When working at HelpSystems you will have the opportunity for an upbeat office environment with A LOT of perks, such as professional development, equity program, employee recognition programs, and more!
Check out our website to learn more about HelpSystems and apply by visiting our Careers page. We encourage you to check out our Glassdoor page as well.
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status Show more details...
via Salary.com
posted_at: 17 days agoschedule_type: Full-time
RELAXED WORK ENVIRONMENT, DEDICATED TEAM, & GROWING COMPANY
The Business Analyst will partner with Business Owners and Subject Matter Experts to define, understand and document requirements while acting as a focal point between the business owners and the Business Systems team...
WHAT YOU'LL DO
• Translate business requirements into system requirements, which describe what the system or process must do to fulfill the business requirements.
•
RELAXED WORK ENVIRONMENT, DEDICATED TEAM, & GROWING COMPANY
The Business Analyst will partner with Business Owners and Subject Matter Experts to define, understand and document requirements while acting as a focal point between the business owners and the Business Systems team...
WHAT YOU'LL DO
• Translate business requirements into system requirements, which describe what the system or process must do to fulfill the business requirements.
• Tracks requirements from business case to implementation while maintaining requirements for reuse.
• Assist with project management for multiple Salesforce instances
• Identify automation opportunities to increase efficiency across the team and improve system stability.
• Collaborate with business owners on planning and prioritizing work across the team.
• Create and maintain documentation around automation tools and issue resolution.
• Support multiple projects simultaneously
• Other duties as assigned.
QUALIFICATIONS
• A minimum of three years’ experience working as an IT Business Analyst
• Experience with Jira or other issue-tracking software
• Experience with Agile principles and processes throughout the software development lifecycle.
• Experience with CRM platforms such as Salesforce or Dynamics 365.
• Strong problem solving and communication skills, including technical writing skills
HelpSystems is passionate about making life easier for modern organizations and improving the lives of our customers. As a seven-time Star Tribune Top Workplace we are dedicated to making our employees happy by offering great benefits, fun company culture, and transparency from our leadership team. When working at HelpSystems you will have the opportunity for an upbeat office environment with A LOT of perks, such as professional development, equity program, employee recognition programs, and more!
Check out our website to learn more about HelpSystems and apply by visiting our Careers page. We encourage you to check out our Glassdoor page as well.
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status Show more details...
The Business Analyst will partner with Business Owners and Subject Matter Experts to define, understand and document requirements while acting as a focal point between the business owners and the Business Systems team...
WHAT YOU'LL DO
• Translate business requirements into system requirements, which describe what the system or process must do to fulfill the business requirements.
• Tracks requirements from business case to implementation while maintaining requirements for reuse.
• Assist with project management for multiple Salesforce instances
• Identify automation opportunities to increase efficiency across the team and improve system stability.
• Collaborate with business owners on planning and prioritizing work across the team.
• Create and maintain documentation around automation tools and issue resolution.
• Support multiple projects simultaneously
• Other duties as assigned.
QUALIFICATIONS
• A minimum of three years’ experience working as an IT Business Analyst
• Experience with Jira or other issue-tracking software
• Experience with Agile principles and processes throughout the software development lifecycle.
• Experience with CRM platforms such as Salesforce or Dynamics 365.
• Strong problem solving and communication skills, including technical writing skills
HelpSystems is passionate about making life easier for modern organizations and improving the lives of our customers. As a seven-time Star Tribune Top Workplace we are dedicated to making our employees happy by offering great benefits, fun company culture, and transparency from our leadership team. When working at HelpSystems you will have the opportunity for an upbeat office environment with A LOT of perks, such as professional development, equity program, employee recognition programs, and more!
Check out our website to learn more about HelpSystems and apply by visiting our Careers page. We encourage you to check out our Glassdoor page as well.
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status Show more details...
via Eden Prairie, MN - Geebo
posted_at: 4 days agoschedule_type: Full-timesalary: 20–28 an hour
WHAT YOU'LL DO Perform research, analysis, and testing of computer/network vulnerabilities. Deliver comprehensive and precise reports for technical audiences and non-technical audiences. Participate in client briefings at onset and conclusion of engagements. Client briefings will primarily be accomplished remotely, but may occur at client locations on occasion. Maintain a high level of... proficiency in utilizing the Digital Defense Frontline.Cloud
WHAT YOU'LL DO Perform research, analysis, and testing of computer/network vulnerabilities. Deliver comprehensive and precise reports for technical audiences and non-technical audiences. Participate in client briefings at onset and conclusion of engagements. Client briefings will primarily be accomplished remotely, but may occur at client locations on occasion. Maintain a high level of... proficiency in utilizing the Digital Defense Frontline.Cloud interface as well as various open source and commercially-available penetration testing tools. Assist clients with questions regarding vulnerability specifics and remediation actions. QUALIFICATIONS Degree in Programming, Computer Science, or related IT field. May be waived based upon relevant experience Prefer 3 years
experience in the security industry Knowledge of the following tools/technologies is desired; Windows, Kali Linux, VMware, Metasploit, BurpSuite Preferred candidate will hold at least one industry recognized certification Self-motivated and able to manage time to meet engagement deadlines. Strong interpersonal skills as well as a demonstrated ability to work effectively on a team. Good verbal and written English communication skills to work with colleagues and client audiences. Conducts self in a professional manner and adheres to company procedures and policies. High integrity, honesty, and customer service when interacting with employees, prospects, and customers.
Salary Range:
$80K -- $100K
Minimum Qualification
IT SecurityEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
experience in the security industry Knowledge of the following tools/technologies is desired; Windows, Kali Linux, VMware, Metasploit, BurpSuite Preferred candidate will hold at least one industry recognized certification Self-motivated and able to manage time to meet engagement deadlines. Strong interpersonal skills as well as a demonstrated ability to work effectively on a team. Good verbal and written English communication skills to work with colleagues and client audiences. Conducts self in a professional manner and adheres to company procedures and policies. High integrity, honesty, and customer service when interacting with employees, prospects, and customers.
Salary Range:
$80K -- $100K
Minimum Qualification
IT SecurityEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
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