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Most recent job postings at Highspot
via VentureLoop
posted_at: 3 days agoschedule_type: Internshipwork_from_home: 1
About Highspot
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and... how it authentically represents its values in the
About Highspot
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and... how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.
About the Role
We are passionate about building a world-class marketing team, as we believe that exceptionally talented people are the key to delivering a great customer experience at every turn. Working alongside our team of brilliant and experienced individuals, you will be provided an invaluable opportunity for growth.
We are seeking a tenacious Marketing Intern, Editorial team member to join our Community & Customer Marketing team, who loves evangelizing a disruptive, new marketing community and wants to be part of a powerhouse, growing, hard-working team. Our team is dedicated to cultivating personal and professional development by creating a culture of transparency, creativity, innovation, passion, learning, and winning.
You are a STRONG writer. You have a natural aptitude for eloquently, yet concisely, conveying a message.
You are CURIOUS. You are constantly asking questions and have a strong desire to understand the “whys” of your environment.
You are AGILE and embrace change. You see opportunity in uncertainty and thrive when thinking on your feet.
You are a motivated SELF-STARTER. You understand what it takes to build trust and follow up in a credible and timely manner.
You are a TEAM PLAYER. You are always looking out for others and believe that everyone should be aligned with the vision of the company.
You are AMBITIOUS. You want to make an impact and become part of a team where you can grow within the company by being rewarded and recognized based on your performance.
What You'll Do
• Write industry-leading content from start to finish
• Research source material and story elements to elevate content quality
• Edit content based on feedback from Editorial team
• Contribute creative story ideas to inform editorial calendars
• Collect quantitative and qualitative data from marketing campaigns
• Perform market analysis and research on competition
• Support the marketing team in daily administrative tasks
• Assist in marketing and advertising promotional activities
• Assist in crafting organic social media content for LinkedIn, Twitter, Facebook, and Instagram
Your Background
• Proven writing/storytelling skills
• Excellent communicator
• Excellent attention to detail
• Ambitious and a self-starter. Comfortable in ambiguity
• Ability to manage projects across cross-functional teams within an organization
• 1-2+ years experience in B2B software marketing or editorial experience (preferred)
Hourly rate: $22/hour
Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button Show more details...
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and... how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.
About the Role
We are passionate about building a world-class marketing team, as we believe that exceptionally talented people are the key to delivering a great customer experience at every turn. Working alongside our team of brilliant and experienced individuals, you will be provided an invaluable opportunity for growth.
We are seeking a tenacious Marketing Intern, Editorial team member to join our Community & Customer Marketing team, who loves evangelizing a disruptive, new marketing community and wants to be part of a powerhouse, growing, hard-working team. Our team is dedicated to cultivating personal and professional development by creating a culture of transparency, creativity, innovation, passion, learning, and winning.
You are a STRONG writer. You have a natural aptitude for eloquently, yet concisely, conveying a message.
You are CURIOUS. You are constantly asking questions and have a strong desire to understand the “whys” of your environment.
You are AGILE and embrace change. You see opportunity in uncertainty and thrive when thinking on your feet.
You are a motivated SELF-STARTER. You understand what it takes to build trust and follow up in a credible and timely manner.
You are a TEAM PLAYER. You are always looking out for others and believe that everyone should be aligned with the vision of the company.
You are AMBITIOUS. You want to make an impact and become part of a team where you can grow within the company by being rewarded and recognized based on your performance.
What You'll Do
• Write industry-leading content from start to finish
• Research source material and story elements to elevate content quality
• Edit content based on feedback from Editorial team
• Contribute creative story ideas to inform editorial calendars
• Collect quantitative and qualitative data from marketing campaigns
• Perform market analysis and research on competition
• Support the marketing team in daily administrative tasks
• Assist in marketing and advertising promotional activities
• Assist in crafting organic social media content for LinkedIn, Twitter, Facebook, and Instagram
Your Background
• Proven writing/storytelling skills
• Excellent communicator
• Excellent attention to detail
• Ambitious and a self-starter. Comfortable in ambiguity
• Ability to manage projects across cross-functional teams within an organization
• 1-2+ years experience in B2B software marketing or editorial experience (preferred)
Hourly rate: $22/hour
Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button Show more details...
via VentureLoop
posted_at: 3 days agoschedule_type: Full-timework_from_home: 1
About Highspot
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and... how it authentically represents its values in the
About Highspot
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and... how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.
About the Role
As a Director of Software Engineering at Highspot, you will inspire, lead, and grow a team of creative and talented core engineers within a major product area. You’ll bring your technical expertise and proven people management skills to bear on strategic decisions about our technical ecosystem, department operations, team norms, and engineering culture. You’ll also be a key member of the broader Product leadership team and a key decision-maker within your product area.
What You'll Do
• Lead a team of engineers and managers, through whom you’ll execute on the strategic direction of your product area, inspiring and motivating teams to do their best work
• Effectively collaborate with key partners in your product area, including Designers, Product Managers, and TPMs
• Uphold and build upon Highspot’s culture, ensuring that Engineering is a welcoming, inclusive place, and that we not only meet our DE&I goals but lead Seattle’s tech industry with our commitment to diversity
• Bring your technical expertise to bear as you work closely with the Architects team to manage the evolution of Highspot’s software; ensure that our architecture and stack are optimized to keep pace with the demands of hyper-growth; position your product area (and support adjacent product areas) for continued high-availability and reliability across multiple worldwide data centers
• Deeply understand the strategic value and the market opportunity of your product area; leverage your expertise to define KPIs and growth plans for your organization
• Consistently deliver a product that maximizes product quality, security, and reliability, including partnering with the DevOps team to build and maintain highly-observable systems with excellent metrics and actionable alerts
• Create a collaborative environment where all levels of engineers can contribute in meaningful ways
• Partner with the Services team to understand what drives customer joy in your product area and ensure your team works to address customer concerns in a timely manner
• Partner with Architects team and CISO to design and implement proactive security postures for customer- and internal-facing systems
• Advocate for the tools, process, and resources the core dev team needs to enable their ongoing success and unlock their ability to innovate
• Mentor and guide the professional and technical development of the managers and engineers on your team
• Define clear roles and responsibilities that ensure efficient decision-making, careful analysis of trade-offs, and a responsible balance of strategic business objectives, unique customer needs, operational necessities, and product quality
• Ensure architects, stakeholders, and SMEs are appropriately involved in decisions ● Ensure decisions are communicated within and outside team
• Enforce accountability through empathetic, relevant, and objective performance targets and timely feedback and coaching
• Advise the broader Product leadership team on the relative costs and benefits of various projects competing for Engineering resources
Your Background
• Minimum of 5 years in engineering management roles and 2 years in senior engineering leadership roles, including managing engineering managers, and recent experience in the B2B SaaS industry
• An academic background in Computer Science or related discipline, or equivalent experience
• Extensive experience developing and scaling cloud-native applications and infrastructure
• Proven success in attracting and retaining top engineering talent from diverse backgrounds
• Proven success as a partner and collaborator who prioritizes the success of the team over individual aspirations
• Entrepreneurial spirit, priding yourself on getting things done with a high level of quality
• Previous experience designing and building software products at scale
• Deep understanding of the SDLC for SaaS applications
• Working knowledge of modern object-oriented and functional programming languages ● Experience building software in a dynamic language such as Ruby or Python
Base salary range: $193,043 - $290,435. Employees may also be eligible for bonuses, stock options, and other forms of compensation.
The above represents total expected compensation for this role. Actual compensation will depend on various job-related factors, including, but not limited to, location, experience, and job qualifications.
Highspot also offers the following employee benefits for this position:
-Comprehensive medical, dental, vision, disability, and life benefits
-Health Savings Account (HSA) with employer contribution
-401(k) Matching with immediate vesting on employer match
-Unlimited PTO
-8 paid holidays and 5 paid days for Annual Holiday Week
-Quarterly Recharge Fridays (paid days off for mental health recharge)
-18 weeks paid parental leave
-Professional development opportunities through BetterUp and LinkedIn Learning
-Discounted ClassPass membership
-Access to Coaches and Therapists through Modern Health
-2 volunteer days per year
-Commuting benefits
Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button Show more details...
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and... how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.
About the Role
As a Director of Software Engineering at Highspot, you will inspire, lead, and grow a team of creative and talented core engineers within a major product area. You’ll bring your technical expertise and proven people management skills to bear on strategic decisions about our technical ecosystem, department operations, team norms, and engineering culture. You’ll also be a key member of the broader Product leadership team and a key decision-maker within your product area.
What You'll Do
• Lead a team of engineers and managers, through whom you’ll execute on the strategic direction of your product area, inspiring and motivating teams to do their best work
• Effectively collaborate with key partners in your product area, including Designers, Product Managers, and TPMs
• Uphold and build upon Highspot’s culture, ensuring that Engineering is a welcoming, inclusive place, and that we not only meet our DE&I goals but lead Seattle’s tech industry with our commitment to diversity
• Bring your technical expertise to bear as you work closely with the Architects team to manage the evolution of Highspot’s software; ensure that our architecture and stack are optimized to keep pace with the demands of hyper-growth; position your product area (and support adjacent product areas) for continued high-availability and reliability across multiple worldwide data centers
• Deeply understand the strategic value and the market opportunity of your product area; leverage your expertise to define KPIs and growth plans for your organization
• Consistently deliver a product that maximizes product quality, security, and reliability, including partnering with the DevOps team to build and maintain highly-observable systems with excellent metrics and actionable alerts
• Create a collaborative environment where all levels of engineers can contribute in meaningful ways
• Partner with the Services team to understand what drives customer joy in your product area and ensure your team works to address customer concerns in a timely manner
• Partner with Architects team and CISO to design and implement proactive security postures for customer- and internal-facing systems
• Advocate for the tools, process, and resources the core dev team needs to enable their ongoing success and unlock their ability to innovate
• Mentor and guide the professional and technical development of the managers and engineers on your team
• Define clear roles and responsibilities that ensure efficient decision-making, careful analysis of trade-offs, and a responsible balance of strategic business objectives, unique customer needs, operational necessities, and product quality
• Ensure architects, stakeholders, and SMEs are appropriately involved in decisions ● Ensure decisions are communicated within and outside team
• Enforce accountability through empathetic, relevant, and objective performance targets and timely feedback and coaching
• Advise the broader Product leadership team on the relative costs and benefits of various projects competing for Engineering resources
Your Background
• Minimum of 5 years in engineering management roles and 2 years in senior engineering leadership roles, including managing engineering managers, and recent experience in the B2B SaaS industry
• An academic background in Computer Science or related discipline, or equivalent experience
• Extensive experience developing and scaling cloud-native applications and infrastructure
• Proven success in attracting and retaining top engineering talent from diverse backgrounds
• Proven success as a partner and collaborator who prioritizes the success of the team over individual aspirations
• Entrepreneurial spirit, priding yourself on getting things done with a high level of quality
• Previous experience designing and building software products at scale
• Deep understanding of the SDLC for SaaS applications
• Working knowledge of modern object-oriented and functional programming languages ● Experience building software in a dynamic language such as Ruby or Python
Base salary range: $193,043 - $290,435. Employees may also be eligible for bonuses, stock options, and other forms of compensation.
The above represents total expected compensation for this role. Actual compensation will depend on various job-related factors, including, but not limited to, location, experience, and job qualifications.
Highspot also offers the following employee benefits for this position:
-Comprehensive medical, dental, vision, disability, and life benefits
-Health Savings Account (HSA) with employer contribution
-401(k) Matching with immediate vesting on employer match
-Unlimited PTO
-8 paid holidays and 5 paid days for Annual Holiday Week
-Quarterly Recharge Fridays (paid days off for mental health recharge)
-18 weeks paid parental leave
-Professional development opportunities through BetterUp and LinkedIn Learning
-Discounted ClassPass membership
-Access to Coaches and Therapists through Modern Health
-2 volunteer days per year
-Commuting benefits
Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button Show more details...
via VentureLoop
posted_at: 3 days agoschedule_type: Full-timework_from_home: 1
About Highspot
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and... how it authentically represents its values in the
About Highspot
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and... how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.
About the Role
We’re very proud of our customer loyalty and our rapid growth. Concurrent with this growth is the need to scale our platform, as well as deliver high-quality features in a fast paced environment with the challenge to solve complex technical problems. We’re looking for a Backend Software Engineer who will bring creativity and leverage their experience as they work collaboratively with a talented team on these opportunities.
Our ideal candidate understands how to build customer-facing software; is a team player who enjoys working collaboratively with Designers, Product Managers, and Engineers; loves mentoring junior engineers; and when given the opportunity, steps up to act as a tech lead; and is self-managed, curious, and resourceful.
What You'll Do
• Develop highly-available distributed services
• Help design and develop new product features and functionality around Security and Authorization of Highspot
• Integrate Highspot with external APIs, including third-party Customer Relationship Management (CRM) systems, Content Management Systems (CMS), and other partner applications
• Develop clean, reusable, supportable, and well-tested RESTful APIs and web services, including Highspot’s external API
• Support and expand Highspot’s Salesforce integrations
• Partner cross-functionally with UX and Product Management to create software that customers love
• Write maintainable and testable code
• Contribute to internal and external technical documentation
Your Background
• 7+ years of relevant professional experience, not including internships/co-ops
• Proficiency in building, integrating with, and supporting APIs using a variety of languages, data formats, and data transformations
• Experience with Security or Authorization features such as SSO, Login, and Oauth2 is a plus
• An entrepreneurial spirit: you’re agile, creative, resourceful, and tenacious as you solve problems and achieve team and company goals
• Comfortable with modern open source technologies and tools
• Experience developing software products, scalable internet software, and applications using a range of software models including object-oriented and functional design patterns
Highspot also offers the following employee benefits for this position:
-Comprehensive medical, dental, vision, disability, and life benefits
-Group Retirement Savings Plan (RRSP) and matching employer contributions (DPSP) with immediate vesting
-Flexible PTO
-Generous Holiday Schedule + 5 Days for Annual Holiday Week
-Quarterly Recharge Fridays (paid days off for mental health recharge)
-Flexible work schedules
-Professional development opportunities through BetterUp and LinkedIn Learning
-Discounted ClassPass membership
-Access to Coaches and Therapists through Modern Health
-2 Volunteer days per year
Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button Show more details...
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and... how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.
About the Role
We’re very proud of our customer loyalty and our rapid growth. Concurrent with this growth is the need to scale our platform, as well as deliver high-quality features in a fast paced environment with the challenge to solve complex technical problems. We’re looking for a Backend Software Engineer who will bring creativity and leverage their experience as they work collaboratively with a talented team on these opportunities.
Our ideal candidate understands how to build customer-facing software; is a team player who enjoys working collaboratively with Designers, Product Managers, and Engineers; loves mentoring junior engineers; and when given the opportunity, steps up to act as a tech lead; and is self-managed, curious, and resourceful.
What You'll Do
• Develop highly-available distributed services
• Help design and develop new product features and functionality around Security and Authorization of Highspot
• Integrate Highspot with external APIs, including third-party Customer Relationship Management (CRM) systems, Content Management Systems (CMS), and other partner applications
• Develop clean, reusable, supportable, and well-tested RESTful APIs and web services, including Highspot’s external API
• Support and expand Highspot’s Salesforce integrations
• Partner cross-functionally with UX and Product Management to create software that customers love
• Write maintainable and testable code
• Contribute to internal and external technical documentation
Your Background
• 7+ years of relevant professional experience, not including internships/co-ops
• Proficiency in building, integrating with, and supporting APIs using a variety of languages, data formats, and data transformations
• Experience with Security or Authorization features such as SSO, Login, and Oauth2 is a plus
• An entrepreneurial spirit: you’re agile, creative, resourceful, and tenacious as you solve problems and achieve team and company goals
• Comfortable with modern open source technologies and tools
• Experience developing software products, scalable internet software, and applications using a range of software models including object-oriented and functional design patterns
Highspot also offers the following employee benefits for this position:
-Comprehensive medical, dental, vision, disability, and life benefits
-Group Retirement Savings Plan (RRSP) and matching employer contributions (DPSP) with immediate vesting
-Flexible PTO
-Generous Holiday Schedule + 5 Days for Annual Holiday Week
-Quarterly Recharge Fridays (paid days off for mental health recharge)
-Flexible work schedules
-Professional development opportunities through BetterUp and LinkedIn Learning
-Discounted ClassPass membership
-Access to Coaches and Therapists through Modern Health
-2 Volunteer days per year
Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button Show more details...
via Salary.com
posted_at: 1 day agoschedule_type: Full-time
About Highspot
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and... how it authentically represents its values in the
About Highspot
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and... how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.
About the Role
Highspot is seeking to appoint a Commercial Account Executive, based in Sydney CBD to cover ANZ. As one of our founding team members, you will thrive in a collaborative, open and supportive culture. You will have established yourself as a dynamic and successful individual contributor and are curious by nature. You are a strong communicator and naturally excel in leading cross-functional, virtual teams to drive net-new business and up/cross-sell.
This isn’t just any SaaS sales role and it won’t be for everyone. Expectations are high, and the addressable market and your personal opportunity is even greater. In fact, this role may well be the most interesting and rewarding career move you have ever made. You love to take disruptive solutions to market and are adept at navigating to and empowering mobilizers with whom you partner to drive change. Ideally, you will benefit from prior experience selling into Sales and Marketing professionals and will be familiar with the core mechanics of a SaaS business. You enjoy working in a diverse, equitable and inclusive team where people feel a deep sense of belonging and you hold yourself and others to the highest levels of performance.
What You'll Do
• You will build and execute a robust territory plan that maximises revenue from the assigned patch
• You’ll collaborate with marketing and other internal functions such as the ADR team to drive your own pipeline
• You will effectively navigate each stage of the sales-cycles from qualification to close to meet or exceed your quarterly targets and annual sales quota
• Be a fabulous and conscientious team member that actively contributes to our positive work environment which is anchored in our guiding principles and Diversity, Equity & Inclusion
Your Background
• 3 years of solution sales experience managing complex sales cycles with demonstrated ownership of territory, within SaaS and ideally for a disruptive technology provider
• Ability to align technology solutions to complex, multi-stakeholder business problems and utilise strategic thinking skills to solve customer problems
• Track record of consistent over-achievement of quotas, revenue goals and the ability to effectively identify and sell to C-level executives
• Technologically adept with a high level of business acumen and outstanding communication, both written and oral
• Ability to work individually and within a cross-functional virtual team in a fast-paced and continuously evolving environment
• Ability to travel when required
#LI-MB6
Benefits
Competitive compensation including equity so you feel like you have a piece of the pie
Flexible Leave Balance
Quarterly Recharge Fridays (paid days off for mental health recharge)
Holiday week off between Christmas and New Year
Company social events throughout the year
Meaningfully contribute to a compelling vision
Eligibility Checks
We carry out various eligibility and background checks as part of our recruiting process, including employment history, education verification and criminal records check. If you require further information let us know.
Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button Show more details...
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and... how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.
About the Role
Highspot is seeking to appoint a Commercial Account Executive, based in Sydney CBD to cover ANZ. As one of our founding team members, you will thrive in a collaborative, open and supportive culture. You will have established yourself as a dynamic and successful individual contributor and are curious by nature. You are a strong communicator and naturally excel in leading cross-functional, virtual teams to drive net-new business and up/cross-sell.
This isn’t just any SaaS sales role and it won’t be for everyone. Expectations are high, and the addressable market and your personal opportunity is even greater. In fact, this role may well be the most interesting and rewarding career move you have ever made. You love to take disruptive solutions to market and are adept at navigating to and empowering mobilizers with whom you partner to drive change. Ideally, you will benefit from prior experience selling into Sales and Marketing professionals and will be familiar with the core mechanics of a SaaS business. You enjoy working in a diverse, equitable and inclusive team where people feel a deep sense of belonging and you hold yourself and others to the highest levels of performance.
What You'll Do
• You will build and execute a robust territory plan that maximises revenue from the assigned patch
• You’ll collaborate with marketing and other internal functions such as the ADR team to drive your own pipeline
• You will effectively navigate each stage of the sales-cycles from qualification to close to meet or exceed your quarterly targets and annual sales quota
• Be a fabulous and conscientious team member that actively contributes to our positive work environment which is anchored in our guiding principles and Diversity, Equity & Inclusion
Your Background
• 3 years of solution sales experience managing complex sales cycles with demonstrated ownership of territory, within SaaS and ideally for a disruptive technology provider
• Ability to align technology solutions to complex, multi-stakeholder business problems and utilise strategic thinking skills to solve customer problems
• Track record of consistent over-achievement of quotas, revenue goals and the ability to effectively identify and sell to C-level executives
• Technologically adept with a high level of business acumen and outstanding communication, both written and oral
• Ability to work individually and within a cross-functional virtual team in a fast-paced and continuously evolving environment
• Ability to travel when required
#LI-MB6
Benefits
Competitive compensation including equity so you feel like you have a piece of the pie
Flexible Leave Balance
Quarterly Recharge Fridays (paid days off for mental health recharge)
Holiday week off between Christmas and New Year
Company social events throughout the year
Meaningfully contribute to a compelling vision
Eligibility Checks
We carry out various eligibility and background checks as part of our recruiting process, including employment history, education verification and criminal records check. If you require further information let us know.
Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button Show more details...
via Lever
posted_at: 16 days agoschedule_type: Full-time
About Highspot
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and... how it authentically represents its values in the
About Highspot
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and... how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.
About the Role
As a Senior Revenue Accountant, you will be part of a successful team that consistently achieves excellent results and fosters a strong team culture. Your primary responsibility will be to support revenue accounting operations and play a crucial role in the monthly closing process. By working collaboratively, you will ensure compliance with accounting policies, procedures, and internal controls. Reporting to the Senior Manager of Revenue Accounting, you will contribute to process improvement initiatives as Highspot continues to grow and develop.
What You'll Do
• Participate in all aspects of the revenue month-end close process, including creating journal entries, performing account reconciliations and flux analyses, and preparing disclosures and reporting schedules.
• Ensure compliance and proper revenue recognition in accordance with ASC 606 and any other related guidance.
• Perform contract analysis review and prepare related revenue schedules to verify contracts have been accurately recorded.
• Work actively with our internal business teams to ensure all revenue-impacting activities of the Company, including new product launches and business initiatives, are identified and assessed for proper revenue recognition conclusions.
• Assist in designing and expanding revenue accounting procedures, including revenue recognition, deal structuring, and deferred revenue for Highspot products.
• Develop and document processes and controls, identifying opportunities to streamline operations and increase automation for faster and more efficient monthly revenue closing.
• Participate in system implementations or enhancement projects, working closely with internal business teams to drive automation.
• Support external audit needs related to specific areas of responsibility.
• Assist with various ad-hoc projects as required.
Your Background
• 5 years of accounting experience with 2 years specific to revenue accounting; CPA certification is a plus.
• BA or BS in Accounting or Finance
• Strong knowledge of revenue recognition guidance (ASC 606) in relation to but not limited to SaaS, Professional Services, Contract Modifications, SSP, Terminations for Convenience, and contract review.
• Experience working for a fast-paced SaaS organization
• Ability to review and interpret contracts
• Strong organizational skills with a keen eye for detail, while also comfortable navigating through ambiguous situations.
• Goal-oriented, taking individual responsibility for delivering quality work within specified timelines.
• Proficiency in handling large data sets and intermediate Excel functions; experience with advanced database and query tools is a plus.
This position is available either in-office or remote, as applicable, at the following locations:
• Arizona - Remote
• Arkansas - Remote
• California - Remote
• Connecticut - Remote
• Florida - Remote
• Georgia - Remote
• Idaho - Remote
• Illinois - Remote
• Maryland - Remote
• Massachusetts - Remote
• Michigan - Remote
• Minnesota - Remote
• Missouri - Remote
• Montana - Remote
• Nevada - Remote
• New Hampshire - Remote
• New Jersey - Remote
• New York - Remote
• North Carolina - Remote
• Ohio - Remote
• Oregon - Remote
• Pennsylvania - Remote
• Tennessee - Remote
• Texas - Remote
• Utah - Remote
• Virginia - Remote
• Washington - Remote
• Washington - Seattle
• Washington, D.C. - Remote
• Wisconsin - Remote
Base salary range: $90,000 - $134,000 Employees are eligible to receive stock options and may also receive other forms of compensation.
The above represents total expected compensation for this role. Actual compensation will depend on various job-related factors, including, but not limited to, location, experience, and job qualifications.
Highspot also offers the following employee benefits for this position:
-Comprehensive medical, dental, vision, disability, and life benefits
-Health Savings Account (HSA) with employer contribution
-401(k) Matching with immediate vesting on employer match
-Flexible PTO
-8 paid holidays and 5 paid days for Annual Holiday Week
-Quarterly Recharge Fridays (paid days off for mental health recharge)
-18 weeks paid parental leave
-Professional development opportunities through BetterUp and LinkedIn Learning
-Discounted ClassPass membership
-Access to Coaches and Therapists through Modern Health
-2 volunteer days per year
-Commuting benefits
#LI-JB
Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button Show more details...
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and... how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.
About the Role
As a Senior Revenue Accountant, you will be part of a successful team that consistently achieves excellent results and fosters a strong team culture. Your primary responsibility will be to support revenue accounting operations and play a crucial role in the monthly closing process. By working collaboratively, you will ensure compliance with accounting policies, procedures, and internal controls. Reporting to the Senior Manager of Revenue Accounting, you will contribute to process improvement initiatives as Highspot continues to grow and develop.
What You'll Do
• Participate in all aspects of the revenue month-end close process, including creating journal entries, performing account reconciliations and flux analyses, and preparing disclosures and reporting schedules.
• Ensure compliance and proper revenue recognition in accordance with ASC 606 and any other related guidance.
• Perform contract analysis review and prepare related revenue schedules to verify contracts have been accurately recorded.
• Work actively with our internal business teams to ensure all revenue-impacting activities of the Company, including new product launches and business initiatives, are identified and assessed for proper revenue recognition conclusions.
• Assist in designing and expanding revenue accounting procedures, including revenue recognition, deal structuring, and deferred revenue for Highspot products.
• Develop and document processes and controls, identifying opportunities to streamline operations and increase automation for faster and more efficient monthly revenue closing.
• Participate in system implementations or enhancement projects, working closely with internal business teams to drive automation.
• Support external audit needs related to specific areas of responsibility.
• Assist with various ad-hoc projects as required.
Your Background
• 5 years of accounting experience with 2 years specific to revenue accounting; CPA certification is a plus.
• BA or BS in Accounting or Finance
• Strong knowledge of revenue recognition guidance (ASC 606) in relation to but not limited to SaaS, Professional Services, Contract Modifications, SSP, Terminations for Convenience, and contract review.
• Experience working for a fast-paced SaaS organization
• Ability to review and interpret contracts
• Strong organizational skills with a keen eye for detail, while also comfortable navigating through ambiguous situations.
• Goal-oriented, taking individual responsibility for delivering quality work within specified timelines.
• Proficiency in handling large data sets and intermediate Excel functions; experience with advanced database and query tools is a plus.
This position is available either in-office or remote, as applicable, at the following locations:
• Arizona - Remote
• Arkansas - Remote
• California - Remote
• Connecticut - Remote
• Florida - Remote
• Georgia - Remote
• Idaho - Remote
• Illinois - Remote
• Maryland - Remote
• Massachusetts - Remote
• Michigan - Remote
• Minnesota - Remote
• Missouri - Remote
• Montana - Remote
• Nevada - Remote
• New Hampshire - Remote
• New Jersey - Remote
• New York - Remote
• North Carolina - Remote
• Ohio - Remote
• Oregon - Remote
• Pennsylvania - Remote
• Tennessee - Remote
• Texas - Remote
• Utah - Remote
• Virginia - Remote
• Washington - Remote
• Washington - Seattle
• Washington, D.C. - Remote
• Wisconsin - Remote
Base salary range: $90,000 - $134,000 Employees are eligible to receive stock options and may also receive other forms of compensation.
The above represents total expected compensation for this role. Actual compensation will depend on various job-related factors, including, but not limited to, location, experience, and job qualifications.
Highspot also offers the following employee benefits for this position:
-Comprehensive medical, dental, vision, disability, and life benefits
-Health Savings Account (HSA) with employer contribution
-401(k) Matching with immediate vesting on employer match
-Flexible PTO
-8 paid holidays and 5 paid days for Annual Holiday Week
-Quarterly Recharge Fridays (paid days off for mental health recharge)
-18 weeks paid parental leave
-Professional development opportunities through BetterUp and LinkedIn Learning
-Discounted ClassPass membership
-Access to Coaches and Therapists through Modern Health
-2 volunteer days per year
-Commuting benefits
#LI-JB
Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button Show more details...
via VentureLoop
posted_at: 10 days agoschedule_type: Full-timework_from_home: 1
About Highspot
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and... how it authentically represents its values in the
About Highspot
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and... how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.
About the Role
As Head of Human Resources, Business Partners, your role will involve managing a team of HR Business Partners and acting as a trusted advisor to the executive team, providing strategic HR support to drive company growth. This position includes designing and delivering programs to enhance the employee experience while ensuring that all people's decisions align with the company's culture and guiding principles. The ideal candidate should have strong leadership and people management skills and use qualitative and quantitative data to identify trends and create narratives that prioritize employee engagement.
In day-to-day work, this role works closely with key internal partners such as Finance, Recruiting, and our HR COEs (People Operations, Talent & Development, Compensation, Diversity & Inclusion) to drive value and maximize the organization's effort and impact. Reporting to the Chief People Officer, the successful candidate must possess real-time problem-solving skills and thrive in an entrepreneurial environment. Highspot is renowned for its people-centric culture, and the Head of HRBPs will be instrumental in bringing it to life through a broad range of activities.
What You'll Do
• Lead a team of HR Business Partners to provide high-quality strategic HR support to business leaders and employees setting clear goals, encouraging results, and investing in developing the team.
• Function as a consultant to key leaders and their respective organizations; engage in strategic planning meetings to translate business needs into HR plans.
• Partner with the business on organizational design, workforce planning, succession planning, and skills assessment and development.
• Review and analyze business metrics including data on retention and employee experience in order to recommend systemic improvements.
• Collaborate with top-level executives and their teams to establish the talent strategy required to sustain our rapid expansion and foster a work environment that promotes employee well-being and development.
• Partner with the Recruiting team to build systemic and scalable recruiting programs to create a sustainable pipeline of talent.
• Co-Architect key strategies and employee offerings with various COE teams.
• Provide compensation support including salary planning, approval of salary actions, promotions, and job re-leveling.
• Partner with the business to lead our Talent Review priorities which focus on succession planning, talent development, and organizational health priorities.
• Work with managers and employees to address various employee relations issues, fairly representing all interests.
Your Background
• 10+ years of experience in a Global HR Business Partner leadership role, including 4-6 years of people management, preferably in a high-tech environment.
• Proven ability to diagnose issues, drawing on both professional experience and strategic thinking skills, and drive appropriate solutions with self-initiative
• Strong business acumen and ability to work well across different functions in order to integrate HR and business strategies
• Strong analytical skills, including the understanding of metrics to support plans and monitor performance
• Excellent written and verbal communication; high-quality document preparation and presentation skills; strong facilitation skills
• Exceptional listening skills and ability to relate to, influence, and coach employees of all levels in the organization
• Experience in coaching senior leaders and managers, and strong talent assessment skills
• Ability to work independently, as well as an active member of both business and HR teams
• Resilient and able to thrive in a fast-paced, entrepreneurial environment with a high level
• Bachelor’s degree, or equivalent experience
Base salary range: $180,000 - $270,435. Employees may also be eligible for bonuses, stock options, and other forms of compensation.
The above represents total expected compensation for this role. Actual compensation will depend on various job-related factors, including, but not limited to, location, experience, and job qualifications.
Highspot also offers the following employee benefits for this position:
-Comprehensive medical, dental, vision, disability, and life benefits
-Health Savings Account (HSA) with employer contribution
-401(k) Matching with immediate vesting on employer match
-Flexible PTO
-8 paid holidays and 5 paid days for Annual Holiday Week
-Quarterly Recharge Fridays (paid days off for mental health recharge)
-18 weeks paid parental leave
-Discounted ClassPass membership
-Access to Coaches and Therapists through Modern Health
-2 volunteer days per year
-Commuting benefits
Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button Show more details...
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and... how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.
About the Role
As Head of Human Resources, Business Partners, your role will involve managing a team of HR Business Partners and acting as a trusted advisor to the executive team, providing strategic HR support to drive company growth. This position includes designing and delivering programs to enhance the employee experience while ensuring that all people's decisions align with the company's culture and guiding principles. The ideal candidate should have strong leadership and people management skills and use qualitative and quantitative data to identify trends and create narratives that prioritize employee engagement.
In day-to-day work, this role works closely with key internal partners such as Finance, Recruiting, and our HR COEs (People Operations, Talent & Development, Compensation, Diversity & Inclusion) to drive value and maximize the organization's effort and impact. Reporting to the Chief People Officer, the successful candidate must possess real-time problem-solving skills and thrive in an entrepreneurial environment. Highspot is renowned for its people-centric culture, and the Head of HRBPs will be instrumental in bringing it to life through a broad range of activities.
What You'll Do
• Lead a team of HR Business Partners to provide high-quality strategic HR support to business leaders and employees setting clear goals, encouraging results, and investing in developing the team.
• Function as a consultant to key leaders and their respective organizations; engage in strategic planning meetings to translate business needs into HR plans.
• Partner with the business on organizational design, workforce planning, succession planning, and skills assessment and development.
• Review and analyze business metrics including data on retention and employee experience in order to recommend systemic improvements.
• Collaborate with top-level executives and their teams to establish the talent strategy required to sustain our rapid expansion and foster a work environment that promotes employee well-being and development.
• Partner with the Recruiting team to build systemic and scalable recruiting programs to create a sustainable pipeline of talent.
• Co-Architect key strategies and employee offerings with various COE teams.
• Provide compensation support including salary planning, approval of salary actions, promotions, and job re-leveling.
• Partner with the business to lead our Talent Review priorities which focus on succession planning, talent development, and organizational health priorities.
• Work with managers and employees to address various employee relations issues, fairly representing all interests.
Your Background
• 10+ years of experience in a Global HR Business Partner leadership role, including 4-6 years of people management, preferably in a high-tech environment.
• Proven ability to diagnose issues, drawing on both professional experience and strategic thinking skills, and drive appropriate solutions with self-initiative
• Strong business acumen and ability to work well across different functions in order to integrate HR and business strategies
• Strong analytical skills, including the understanding of metrics to support plans and monitor performance
• Excellent written and verbal communication; high-quality document preparation and presentation skills; strong facilitation skills
• Exceptional listening skills and ability to relate to, influence, and coach employees of all levels in the organization
• Experience in coaching senior leaders and managers, and strong talent assessment skills
• Ability to work independently, as well as an active member of both business and HR teams
• Resilient and able to thrive in a fast-paced, entrepreneurial environment with a high level
• Bachelor’s degree, or equivalent experience
Base salary range: $180,000 - $270,435. Employees may also be eligible for bonuses, stock options, and other forms of compensation.
The above represents total expected compensation for this role. Actual compensation will depend on various job-related factors, including, but not limited to, location, experience, and job qualifications.
Highspot also offers the following employee benefits for this position:
-Comprehensive medical, dental, vision, disability, and life benefits
-Health Savings Account (HSA) with employer contribution
-401(k) Matching with immediate vesting on employer match
-Flexible PTO
-8 paid holidays and 5 paid days for Annual Holiday Week
-Quarterly Recharge Fridays (paid days off for mental health recharge)
-18 weeks paid parental leave
-Discounted ClassPass membership
-Access to Coaches and Therapists through Modern Health
-2 volunteer days per year
-Commuting benefits
Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button Show more details...
via VentureLoop
posted_at: 10 days agoschedule_type: Full-timework_from_home: 1
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it... authentically represents its values in the real world. To
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it... authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.
About the Role
We’re very proud of our customer loyalty and our rapid growth. Concurrent with this growth is the need to scale our platform and deliver high-quality features in a fast-paced environment with the challenge to solve complex technical problems. We’re looking for a Principal Backend Engineer to help build our Platform.
Our ideal candidate should have strong technical skills as an engineer and architect; understands how to build high quality customer-facing software; is a team player who enjoys working collaboratively with Designers, Product Managers, and Engineers; is values-driven and cares deeply about culture, is self-managed, curious, and resourceful.
What You'll Do
• Architect and build multiple highly-availability distributed services
• Develop clean, reusable, supportable, and well-tested RESTful APIs and web services, including Highspot’s external API
• Help design and develop new product features and functionality
• Partner cross-functionally with UX and Product Management to create software that customers love
• Contribute to internal and external technical documentation
Your Background
• 8+ years of relevant professional software engineering experience, not including internships/co-ops
• Extensive experience architecting SaaS software platforms at scale.
• Proficiency in multiple backend technologies. Familiarity with industry trends.
• Proficiency in cloud computing, containerization, and high-scale distributed systems
• Docker/CI/K8s experience is not required but relevant to this role
• An entrepreneurial spirit: you’re agile, creative, resourceful, and tenacious as you solve problems and achieve team and company goals
• Comfortable with modern open source technologies and tools
• B.S./M.S. in Computer Science or equivalent industry experience
Base salary range: $167,826 - $252,174. Employees may also be eligible for bonuses, stock options, and other forms of compensation.
The above represents total expected compensation for this role. Actual compensation will depend on various job-related factors, including, but not limited to, location, experience, and job qualifications.
Highspot also offers the following employee benefits for this position:
-Comprehensive medical, dental, vision, disability, and life benefits
-Health Savings Account (HSA) with employer contribution
-401(k) Matching with immediate vesting on employer match
-Unlimited PTO
-8 paid holidays and 5 paid days for Annual Holiday Week
-Quarterly Recharge Fridays (paid days off for mental health recharge)
-18 weeks paid parental leave
-Professional development opportunities through BetterUp and LinkedIn Learning
-Discounted ClassPass membership
-Access to Coaches and Therapists through Modern Health
-2 volunteer days per year
-Commuting benefits
Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button Show more details...
About the Role
We’re very proud of our customer loyalty and our rapid growth. Concurrent with this growth is the need to scale our platform and deliver high-quality features in a fast-paced environment with the challenge to solve complex technical problems. We’re looking for a Principal Backend Engineer to help build our Platform.
Our ideal candidate should have strong technical skills as an engineer and architect; understands how to build high quality customer-facing software; is a team player who enjoys working collaboratively with Designers, Product Managers, and Engineers; is values-driven and cares deeply about culture, is self-managed, curious, and resourceful.
What You'll Do
• Architect and build multiple highly-availability distributed services
• Develop clean, reusable, supportable, and well-tested RESTful APIs and web services, including Highspot’s external API
• Help design and develop new product features and functionality
• Partner cross-functionally with UX and Product Management to create software that customers love
• Contribute to internal and external technical documentation
Your Background
• 8+ years of relevant professional software engineering experience, not including internships/co-ops
• Extensive experience architecting SaaS software platforms at scale.
• Proficiency in multiple backend technologies. Familiarity with industry trends.
• Proficiency in cloud computing, containerization, and high-scale distributed systems
• Docker/CI/K8s experience is not required but relevant to this role
• An entrepreneurial spirit: you’re agile, creative, resourceful, and tenacious as you solve problems and achieve team and company goals
• Comfortable with modern open source technologies and tools
• B.S./M.S. in Computer Science or equivalent industry experience
Base salary range: $167,826 - $252,174. Employees may also be eligible for bonuses, stock options, and other forms of compensation.
The above represents total expected compensation for this role. Actual compensation will depend on various job-related factors, including, but not limited to, location, experience, and job qualifications.
Highspot also offers the following employee benefits for this position:
-Comprehensive medical, dental, vision, disability, and life benefits
-Health Savings Account (HSA) with employer contribution
-401(k) Matching with immediate vesting on employer match
-Unlimited PTO
-8 paid holidays and 5 paid days for Annual Holiday Week
-Quarterly Recharge Fridays (paid days off for mental health recharge)
-18 weeks paid parental leave
-Professional development opportunities through BetterUp and LinkedIn Learning
-Discounted ClassPass membership
-Access to Coaches and Therapists through Modern Health
-2 volunteer days per year
-Commuting benefits
Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button Show more details...
via Salary.com
posted_at: 7 days agoschedule_type: Full-time
About Highspot
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and... how it authentically represents its values in the
About Highspot
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and... how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.
Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We aim to build an inclusive workforce. Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button.
We are committed to diversity as both a moral and business imperative.
About the Role:
We are looking for an experienced Account Executive (AE) to join our Commercial business. The AE will develop, manage and close sales opportunities. You will have the opportunity to overachieve and earn uncapped commissions with accelerators based on performance. As an experienced professional, you will meet sales targets, lead cross-functional teams on deals, forecast accurately, and project manage evaluations with customers and the Highspot team. Ideally, you will benefit from prior experience selling into Sales and Marketing professionals. And as a key member of our sales team, you will thrive in an environment that is highly collaborative, open, transparent and supportive.
What You'll Do:
• The Account Executive role is hunting focused. You will be in charge of end to end sales cycle from building pipeline to closing deals.
• You will be responsible to build and nurture your pipeline quarter over quarter. You will collaborate with ADR and marketing for support pipeline generation.
• You will navigate each stage of the end-to-end sales-cycles from qualification to close.
• You will qualify new opportunities and work with a Solution Consultant to evangelzie Highspot’s vision and value proposition.
• Work cross-functionally with our marketing, product and customer service teams to deliver outstanding results.
• Negotiate pricing and contractual terms as required to close the sale.
• Accurately forecast profitable and predictable territory performance.
• Be a fabulous and conscientious team member that actively contributes to our positive work environment which is anchored in our guiding principles and Diversity, Equity & Inclusion.
Your Background:
• 3 years of solution sales hunting experience managing complex sales cycles with demonstrated ownership of territory, within SaaS and ideally for a disruptive technology provider.
• Ability to align technology solutions to complex, multi-stakeholder business problems and utilise strategic thinking skills to solve customer problems.
• Track record of consistent over-achievement of quotas, revenue goals and the ability to effectively identify and sell to C-level executives.
• Passion for building long-lasting customer relationships and working cross-functionally within a diverse team to deliver outstanding results.
• Technologically adept with the highest levels of business acumen and outstanding communication both written and oral.
• Ability to work individually and within a cross-functional virtual team in a fast-paced and continuously evolving environment.
• Ability to travel when required.
#LI-MB6
Benefits
Competitive compensation including equity so you feel like you have a piece of the pie
Flexible Leave Balance
Holiday week off between Christmas and New Year
Private medical insurance for you and your dependents
2 x death in service benefit
Income protection insurance
Company social events throughout the year
Meaningfully contribute to a compelling vision
Quarterly Recharge Fridays (paid days off for mental health recharge)
Professional development opportunities through BetterUp and LinkedIn Learning
Discounted ClassPass membership
Access to Coaches and Therapists through Modern Health
Eligibility Checks
We carry out various eligibility and background checks as part of our recruiting process, including employment history, education verification and criminal records check. If you require further information let us know.
Highspot UK Candidate Privacy Notice
https://engage.highspot.com/viewer/5c90711af7794d7aa95bb2c6 Show more details...
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and... how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.
Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We aim to build an inclusive workforce. Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button.
We are committed to diversity as both a moral and business imperative.
About the Role:
We are looking for an experienced Account Executive (AE) to join our Commercial business. The AE will develop, manage and close sales opportunities. You will have the opportunity to overachieve and earn uncapped commissions with accelerators based on performance. As an experienced professional, you will meet sales targets, lead cross-functional teams on deals, forecast accurately, and project manage evaluations with customers and the Highspot team. Ideally, you will benefit from prior experience selling into Sales and Marketing professionals. And as a key member of our sales team, you will thrive in an environment that is highly collaborative, open, transparent and supportive.
What You'll Do:
• The Account Executive role is hunting focused. You will be in charge of end to end sales cycle from building pipeline to closing deals.
• You will be responsible to build and nurture your pipeline quarter over quarter. You will collaborate with ADR and marketing for support pipeline generation.
• You will navigate each stage of the end-to-end sales-cycles from qualification to close.
• You will qualify new opportunities and work with a Solution Consultant to evangelzie Highspot’s vision and value proposition.
• Work cross-functionally with our marketing, product and customer service teams to deliver outstanding results.
• Negotiate pricing and contractual terms as required to close the sale.
• Accurately forecast profitable and predictable territory performance.
• Be a fabulous and conscientious team member that actively contributes to our positive work environment which is anchored in our guiding principles and Diversity, Equity & Inclusion.
Your Background:
• 3 years of solution sales hunting experience managing complex sales cycles with demonstrated ownership of territory, within SaaS and ideally for a disruptive technology provider.
• Ability to align technology solutions to complex, multi-stakeholder business problems and utilise strategic thinking skills to solve customer problems.
• Track record of consistent over-achievement of quotas, revenue goals and the ability to effectively identify and sell to C-level executives.
• Passion for building long-lasting customer relationships and working cross-functionally within a diverse team to deliver outstanding results.
• Technologically adept with the highest levels of business acumen and outstanding communication both written and oral.
• Ability to work individually and within a cross-functional virtual team in a fast-paced and continuously evolving environment.
• Ability to travel when required.
#LI-MB6
Benefits
Competitive compensation including equity so you feel like you have a piece of the pie
Flexible Leave Balance
Holiday week off between Christmas and New Year
Private medical insurance for you and your dependents
2 x death in service benefit
Income protection insurance
Company social events throughout the year
Meaningfully contribute to a compelling vision
Quarterly Recharge Fridays (paid days off for mental health recharge)
Professional development opportunities through BetterUp and LinkedIn Learning
Discounted ClassPass membership
Access to Coaches and Therapists through Modern Health
Eligibility Checks
We carry out various eligibility and background checks as part of our recruiting process, including employment history, education verification and criminal records check. If you require further information let us know.
Highspot UK Candidate Privacy Notice
https://engage.highspot.com/viewer/5c90711af7794d7aa95bb2c6 Show more details...
via Lever
schedule_type: Full-time
About Highspot
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and... how it authentically represents its values in the
About Highspot
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and... how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.
Overview:
Highspot’s mission is to deliver breakthrough products and services that transform the way millions of people work. Life is short, and we want to spend our time creating something that matters. In Highspot Services, we love what we do and have fun doing it. Our customers are our heroes, we work with them to help them achieve their goals; we work to collectively make us all better.
About the team and role:
Known for their high-performance, the STM (Services Team Members) org is responsible for all customer onboarding, implementation, and end to end customer experience including mature adoption of our platform; we don’t have separate deployment and Success teams.
In this role, as Director of Services, you will be a leader of STM Managers who lead Highspot’s Services Team Members or STMs. This is a high impact and high visibility position in which you will be responsible for leading the teams that works most closely with our customers. You will be managing and scaling our STM team, designing the organizational structure, operating system and customer interaction model that will propel Highspot’s growth.
What You Will Do:
Scale Organizations, Processes and Operations:
- Design and execute organizational and process changes as our company grows and evolves.
- Outline a transformation strategy that standardizes implementation processes, tools, documentation, and training that enables a delightful, world-class customer experienceBuild a common set of playbooks, practices, and principles for the STM team to standardize and improve the STM org
- Recommend new technologies to improve productivity, time to go-live and customer satisfaction
Develop a High Performing, High Engagement Team and Culture:
- Coach and develop your direct reports (who are people managers themselves) as well as individual contributors.
- Demonstrate very high emotional intelligence. Set and uphold the highest performance standards.
- Help colleagues “enjoy the ride” - one of our core guiding principles.
Provide Customer Insight:
- Synthesize key themes from across the customer base and obsesses about creating the perfect customer experience.
- Serve as the executive sponsor for individual customers.
- Translates product features to customer impact.
- Guide your team through complex and difficult organizational issues across all customer segments.
Partner effectively across teams and functions:
- Act as an ally and partner to colleagues within Services and partner functions - Product, Account Management, Marketing and others - making decisions that take broader perspectives into account and providing insight into others’ decisions.
- Demonstrate a balanced, reasoned approach to conflict or differing priorities.
- Oversee a team of manager and their direct reports in the deployment and ongoing support of Highspot for our rapidly growing customer base
Cultivate the deep product knowledge: that has to date been one of the hallmarks of the Services team.
- Gain deep knowledge, understanding, and experience with the Highspot product and how it is integrated with other systems in a customer environment.
- Provide training/guidance/best practices to customers and team.
Improve KPIs: customer satisfaction; reduce non-responsive customers; Velocity (days to go live); throughput (total number of implementations)
About You- Experience and Requirements:
Customer guru: An experienced professional with a Customer-obsessed mindset, who has built and led large teams to deliver on customer strategy and objectives. A leader who is able to think on their feet and pivot
An Excellent Operations Leader: An experienced, confident, empathic leader who can execute on an operations strategy for transforming the STM org into a mature, scalable organization with standard processes, playbooks, training. A seasoned professional who knows what “great” looks like and can “bring the team” along with them on that journey
High People EQ: Highspot has a strong people-first culture. This leader needs to maintain that while helping the STMs and STM People Managers reach and surpass their potential, especially as we continue to rapidly grow
Skills: A leader who understands that they must learn the Highspot business and be able to implement our product. Without this willingness to learn, this leader will be unable to establish credibility and win respect from their STMs. This learning is a longer process than most expect and is achieved via doing a deployment, product/engineering training, and joining customer calls. This is a non-negotiable for success in the Director role
- 10+ years of professional services delivery experience with enterprise and strategic customers
- 3+ years of leading high performing teams; experience managing managers is required
- 3+ years working with SaaS products and technologies
- Demonstrated ability to work cross functionally
- Familiarity with SaaS businesses, metrics, goals, challenges
- Proven strong leadership and decision making abilities
- Strong communication skills, ability to articulate and sell a vision internally and externally
- Strong execution skills and the ability to drive action and accountability
-Proven track record of hiring, developing and managing world-class talent
Base salary range: $152,174 - $228,696 annually. Employees may also be eligible for bonuses, stock options, and other forms of compensation.
The above represents total expected compensation for this role. Actual compensation will depend on various job-related factors, including, but not limited to, location, experience, and job qualifications.
Highspot also offers the following employee benefits for this position:
-Comprehensive medical, dental, vision, disability, and life benefits
-Health Savings Account (HSA) with employer contribution
-401(k) Matching with immediate vesting on employer match
-Flexible PTO
-8 paid holidays and 5 paid days for Annual Holiday Week
-10 Recharge Fridays (paid days off for mental health recharge)
-18 weeks paid parental leave
-Professional development opportunities through BetterUp and LinkedIn Learning
-Discounted ClassPass membership
-Access to Coaches and Therapists through Modern Health
-2 volunteer days per year
-Commuting benefits
#LI-LM5
Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button Show more details...
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and... how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.
Overview:
Highspot’s mission is to deliver breakthrough products and services that transform the way millions of people work. Life is short, and we want to spend our time creating something that matters. In Highspot Services, we love what we do and have fun doing it. Our customers are our heroes, we work with them to help them achieve their goals; we work to collectively make us all better.
About the team and role:
Known for their high-performance, the STM (Services Team Members) org is responsible for all customer onboarding, implementation, and end to end customer experience including mature adoption of our platform; we don’t have separate deployment and Success teams.
In this role, as Director of Services, you will be a leader of STM Managers who lead Highspot’s Services Team Members or STMs. This is a high impact and high visibility position in which you will be responsible for leading the teams that works most closely with our customers. You will be managing and scaling our STM team, designing the organizational structure, operating system and customer interaction model that will propel Highspot’s growth.
What You Will Do:
Scale Organizations, Processes and Operations:
- Design and execute organizational and process changes as our company grows and evolves.
- Outline a transformation strategy that standardizes implementation processes, tools, documentation, and training that enables a delightful, world-class customer experienceBuild a common set of playbooks, practices, and principles for the STM team to standardize and improve the STM org
- Recommend new technologies to improve productivity, time to go-live and customer satisfaction
Develop a High Performing, High Engagement Team and Culture:
- Coach and develop your direct reports (who are people managers themselves) as well as individual contributors.
- Demonstrate very high emotional intelligence. Set and uphold the highest performance standards.
- Help colleagues “enjoy the ride” - one of our core guiding principles.
Provide Customer Insight:
- Synthesize key themes from across the customer base and obsesses about creating the perfect customer experience.
- Serve as the executive sponsor for individual customers.
- Translates product features to customer impact.
- Guide your team through complex and difficult organizational issues across all customer segments.
Partner effectively across teams and functions:
- Act as an ally and partner to colleagues within Services and partner functions - Product, Account Management, Marketing and others - making decisions that take broader perspectives into account and providing insight into others’ decisions.
- Demonstrate a balanced, reasoned approach to conflict or differing priorities.
- Oversee a team of manager and their direct reports in the deployment and ongoing support of Highspot for our rapidly growing customer base
Cultivate the deep product knowledge: that has to date been one of the hallmarks of the Services team.
- Gain deep knowledge, understanding, and experience with the Highspot product and how it is integrated with other systems in a customer environment.
- Provide training/guidance/best practices to customers and team.
Improve KPIs: customer satisfaction; reduce non-responsive customers; Velocity (days to go live); throughput (total number of implementations)
About You- Experience and Requirements:
Customer guru: An experienced professional with a Customer-obsessed mindset, who has built and led large teams to deliver on customer strategy and objectives. A leader who is able to think on their feet and pivot
An Excellent Operations Leader: An experienced, confident, empathic leader who can execute on an operations strategy for transforming the STM org into a mature, scalable organization with standard processes, playbooks, training. A seasoned professional who knows what “great” looks like and can “bring the team” along with them on that journey
High People EQ: Highspot has a strong people-first culture. This leader needs to maintain that while helping the STMs and STM People Managers reach and surpass their potential, especially as we continue to rapidly grow
Skills: A leader who understands that they must learn the Highspot business and be able to implement our product. Without this willingness to learn, this leader will be unable to establish credibility and win respect from their STMs. This learning is a longer process than most expect and is achieved via doing a deployment, product/engineering training, and joining customer calls. This is a non-negotiable for success in the Director role
- 10+ years of professional services delivery experience with enterprise and strategic customers
- 3+ years of leading high performing teams; experience managing managers is required
- 3+ years working with SaaS products and technologies
- Demonstrated ability to work cross functionally
- Familiarity with SaaS businesses, metrics, goals, challenges
- Proven strong leadership and decision making abilities
- Strong communication skills, ability to articulate and sell a vision internally and externally
- Strong execution skills and the ability to drive action and accountability
-Proven track record of hiring, developing and managing world-class talent
Base salary range: $152,174 - $228,696 annually. Employees may also be eligible for bonuses, stock options, and other forms of compensation.
The above represents total expected compensation for this role. Actual compensation will depend on various job-related factors, including, but not limited to, location, experience, and job qualifications.
Highspot also offers the following employee benefits for this position:
-Comprehensive medical, dental, vision, disability, and life benefits
-Health Savings Account (HSA) with employer contribution
-401(k) Matching with immediate vesting on employer match
-Flexible PTO
-8 paid holidays and 5 paid days for Annual Holiday Week
-10 Recharge Fridays (paid days off for mental health recharge)
-18 weeks paid parental leave
-Professional development opportunities through BetterUp and LinkedIn Learning
-Discounted ClassPass membership
-Access to Coaches and Therapists through Modern Health
-2 volunteer days per year
-Commuting benefits
#LI-LM5
Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button Show more details...
via Esplanade Travel
posted_at: 10 days agoschedule_type: Full-time
Highspot is now hiring Technical Support Specialist - Remote in United States. View job listing details and apply now. About Highspot Highspot helps sales teams improve customer conversations and achieve their revenue goals From content optimization and performance analytics to in-context training guided selling and more the Highspot platform delivers enterprise-ready features in a modern design that sales reps and marketers love Using Highspot marketing
Highspot is now hiring Technical Support Specialist - Remote in United States. View job listing details and apply now. About Highspot Highspot helps sales teams improve customer conversations and achieve their revenue goals From content optimization and performance analytics to in-context training guided selling and more the Highspot platform delivers enterprise-ready features in a modern design that sales reps and marketers love Using Highspot marketing leaders have deep insights and analytics into the performance and influenced revenue of content campaigns and marketing assets What makes the solution special Its loved by sales reps globally and is the 1 rated sales enablement platform on G2 Crowd We are committed to diversity as both a moral and business imperative About the Role In this role you will be joining the Customer Services Team as a Technical Support Specialist This role will serve as the technical liaison between Services Product and Engineering serving as the voice of... the customer to make our product better Your day will be filled with engaging with our customers to understand their requests and inquiries for our Highspot product collaborating and partnering with internal services product and engineering teams to identify and resolve issues via Zendesk Teamwork and fearlessness is our mantra Our technical support team boasts a 98 CSAT Customer Satisfaction Rate Youll spend most of your time interacting directly with our customers and ensuring that they have an amazing experience using Highspot What Youll Do Provide technical software support to our customers on a variety of integrations with Highspot including Email CRM SSO and CMS systems Become an expert at managing the support ticket queue and be responsible for driving customer requests to a timely resolution Responsible for triage and owning a wide variety of customer requests from start to finish while ensuring key stakeholders are consistently updated with relevant information Collect and analyze feedback from customers stakeholders and other teams to shape requirements features and end products Optimize and leverage our internal and external Support documentation Act as a liaison between customers and engineering when necessary to resolve difficult technical issues faced by our customers What You Bring 1-3 years technical customer support experience ideally supporting the end-user of a technical product Learn it all not know it all mentality Experience withfamiliar with ticketing systems such as Zendesk ServiceNow ConnectWise Jira Service Desk HubSpot etc Experience withfamiliar troubleshooting applications such as Outlook GMail Zoom MSTeams Strong desire to serve and help others Experience in HTML and CSS scripting languages preferred not required Proven ability to troubleshoot and identify the root cause of issues in complex enterprise systems Experience working with Mac Windows iOS and Android platforms Exceptional problem-solving skills and cool under pressure Insatiable curiosity and the desire to learn it all Comfortable and confident written and verbal communication with internal and external customers Bonus points for fluency in a second language Entrepreneurial with a strong interest in working for a fast-paced startup in hyper-growth What We Bring The role is remote 9 weeks of comprehensive onboarding and training Awarded Best Places to Work in Seattle 2021 Join a culture that puts PEOPLE first - 97 employee satisfaction rating Glassdoor Focus Thursday - no internal meetings scheduled Recharge Fridays - Once a month a Friday off to recharge amp re-energize Contribute to a compelling vision Supportive collaborative teamwork culture and environment This position is available either in-office or remote as applicable at the following locations Arizona - Remote Arkansas - Remote California - Remote Connecticut - Remote Florida - Remote Georgia - Remote Idaho - Remote Illinois - Remote Maryland - Remote Massachusetts - Remote Michigan - Remote Minnesota - Remote Missouri - Remote New Hampshire - Remote New York - Remote North Carolina - Remote Ohio - Remote Oregon - Remote Pennsylvania - Remote Texas - Remote Utah - Remote Virginia - Remote Washington - Remote Washington - Seattle Wisconsin - Remote BI-Remote Benefits Comprehensive medical dental vision life and disability benefits HDHP medical plan with employer contributions towards an HSA Subsidized commuter benefits programs 401k Retirement Plan with matching employer contributions Unlimited PTO Generous Holiday Schedule 5 Days for Annual Holiday WeekRecharge Fridays company wide mental health days 18 weeks of paid parental leave Flexible work schedules Access to Coaches and Therapists through Modern Health Professional development opportunities through LinkedIn Learning and BetterUp coaching Discounted ClassPass membership 2 Volunteer days per year Equal Opportunity Statement We are an equal opportunity employer and value diversity at our company We do not discriminate on the basis of age ancestry citizenship color ethnicity family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or invisible disability status political affiliation veteran status race religion or sexual orientation Did you read the requirements as a checklist and not tick every box Dont rule yourself out If this role resonates with you hit the apply button
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