Most recent job postings at hiverhq
via Jobgether posted_at: 9 days agoschedule_type: Full-timework_from_home: 1
This a Full Remote job, the offer is available from: United States "About us... Hiver offers teams the simplest way to offer outstanding, personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re This a Full Remote job, the offer is available from: United States

"About us...
Hiver offers teams the simplest way to offer outstanding, personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re a top-rated product on G2 and rank very highly on customer satisfaction.

At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers.

We’re profitably run and are backed by notable investors. K1 Capital led our most recent round of $22 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.

Opportunity:
As a Senior Non-Tech Recruiter, you will play a pivotal role in our talent acquisition efforts. Your responsibilities will involve sourcing, identifying, and attracting top talent with 4-6 years of experience in the technology sector. You will be responsible for building strong relationships with hiring managers, understanding their requirements, and executing the full recruitment lifecycle to ensure a seamless hiring process.

You will be working on:
• Sourcing: Utilize various sourcing methods, including online job boards, social networks, and industry events, to identify and attract top technical talent.
• Candidate Screening: Review resumes and conduct initial interviews to assess candidates non- technical skills and cultural fit.
• Candidate Engagement: Build and maintain relationships with candidates, ensuring a positive candidate experience throughout the recruitment process.
• Collaboration: Work closely with hiring managers to understand their non-technical requirements and provide guidance on the recruitment process.
• Interview Coordination: Schedule and coordinate interviews, and provide feedback to hiring managers.
• Offer Management: Work with HR and hiring managers to create and extend competitive job offers.
• Market Research: Stay updated on industry trends, salary benchmarks, and market conditions to inform recruitment strategies.
• Reporting: Maintain accurate records and reports related to recruitment activities.
We are looking for:
• Bachelor's degree in Human Resources, Business, or a related field.
• Minimum 3 to 6 years of non-tech recruiting experience.
• Strong knowledge of non tech roles and skillsets.
• Worked in SaaS based / Product based companies.
• Proficiency in using applicant tracking systems and recruitment tools.
• Excellent communication and interpersonal skills.
• Proven ability to work in a fast-paced and dynamic environment.
• Strong organisational and time management skills.At Hiver, we value diversity and inclusion and encourage individuals from all backgrounds to apply. If you're ready to make an impact and be part of our innovative team, please apply here.

"This offer from "Hiver" has been enriched by Jobgether and got a 77% flex score
Show more details...
via Jobgether posted_at: 20 days agoschedule_type: Full-timework_from_home: 1
This a Full Remote job, the offer is available from: United States "About us... Hiver offers teams the simplest way to offer outstanding, personalised customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re This a Full Remote job, the offer is available from: United States

"About us...

Hiver offers teams the simplest way to offer outstanding, personalised customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re a top-rated product on G2 and rank very highly on customer satisfaction.

At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers.

We’re profitably run and are backed by notable investors. K1 Capital led our most recent round of $22 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.

Opportunity

As a Senior Security Engineer at Hiver, you will have a critical role in performing vulnerability assessments and Penetration tests along with driving the remediation across the engineering teams.
Own the cloud security program and concentrate efforts on continuous improvement of the cloud security configurations aligned to global standards like NIST CSF, ISO 27001, SOC 2, etc

What you will be working on
• Policy Development and Enforcement: Develop, implement, and maintain policies, procedures, standards, and associated plans based on industry best practices such as ISO 27001, SOC2, GDPR, etc. Ensure rigorous enforcement of these policies.
• Risk Assessment and Management: Conduct technology-based gap risk assessments, third-party risk assessments, and security governance. Manage exceptions against Hiver standards to maintain risk at an acceptable level.
• Compliance Checks: Perform compliance checks for user access management on network, servers, and applications. Additionally, ensure compliance with security and hardening standards for network, servers, applications, and workstations.
• Compliance Reporting: Prepare compliance reports and remediation plans based on periodic reviews of application, workstation, server, and network device configurations.
• Data Loss Prevention (DLP) and CASB: Monitor and maintain compliance of Data Loss Prevention (DLP) and Cloud Access Security Broker (CASB) for all applications, infrastructure, and systems supporting Hiver operations to prevent data leakage.
• SDLC Risk Assessment: Conduct risk assessments on applications during the Software Development Life Cycle (SDLC) and perform compliance checks related to access control and data sanitization.
• Risk Register Management: Identify, document, and maintain an information security risk register. Regularly report to the security lead and other stakeholders.
• Third-Party Risk Management: Provide monitoring, independent oversight, and facilitate the execution and continuous improvement of third-party risk management and M&A programs and processes.
• Security Control Automation: Influence security control automation efforts to enhance security and compliance at scale.
• Audit Representation: Represent Hiver's security posture in both internal and external audits.
• Security Awareness: Drive security awareness initiatives and conduct regular training on Hiver’s security policies and standard requirements through training sessions, communication, and workshops.

What we are looking for
• A bachelor’s degree in information technology or a related field provides a strong foundation.
• A minimum of 3-5 years of professional experience in information security practices, with at least 2 years specializing in Governance, Risk, and Compliance (GRC) domains.
• Proficiency in security policy management and a deep understanding of security standards and frameworks, including ISO 27001:2022,SOC2 and GDPR.
• Solid grasp of operational and organizational structures, including experience in global, matrix organizations, and third-party risk management.
• Strong knowledge of core security principles such as least privilege access, defense in depth, preventative vs. detective controls, network security, cloud security, application security, endpoint security, data protection, and incident response.

At Hiver, we value diversity and inclusion and encourage individuals from all backgrounds to apply. If you're ready to make an impact and be part of our innovative team, please apply here.

"This offer from "Hiver" has been enriched by Jobgether and got a 77% flex score
Show more details...
via Jobgether schedule_type: Full-timework_from_home: 1
This a Full Remote job, the offer is available from: United States "About us... Hiver offers teams the simplest way to offer outstanding, personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re This a Full Remote job, the offer is available from: United States

"About us...
Hiver offers teams the simplest way to offer outstanding, personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re a top-rated product on G2 and rank very highly on customer satisfaction.

At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers.

We’re profitably run and are backed by notable investors. K1 Capital led our most recent round of $22 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.

Opportunity:
As a Senior Product Designer, you are excited to make an impact and enjoy a high-growth SaaS startup. Shape our product's vision by implementing user-centric designs and collaborating closely with cross-functional teams. With your influential role, drive innovation and impact the product's direction. This position offers the opportunity to redefine industry standards, creating impactful, user-centered designs that fuel our company's growth.

You will be working on:
• Develop and implement customer experience solutions for online platforms.
• Oversee the creation and production of customer experience elements from concept to finalization, including updates and revisions.
• Use various user-centered design tools (e.g., customer experience briefs, wireframes, prototypes) to execute customer experience solutions.
• Review and analyze high-profile projects, occasionally leading teams or projects in user-centered design.
• Innovate by researching and testing theories for cutting-edge design solutions.
• Analyze internal and external sites, consulting standards and policies to determine best practices.

We are looking for:
• Seeking designers capable of taking full ownership of projects, overseeing both visual and interactive aspects from inception to completion.
• Proficient in engaging with customers via calls to extract valuable insights, enriching the design process.
• Enthusiastic about delving into data, leveraging it to craft informed opinions and refine design decisions.
• Keen on researching analogous products to glean industry best practices, constantly learning and adapting to advancements.
• Skilled at navigating collaboration across various departments, fostering seamless teamwork and synergies within the organization.

At Hiver, we value diversity and inclusion and encourage individuals from all backgrounds to apply. If you're ready to make an impact and be part of our innovative team, please apply here.

"This offer from "Hiver" has been enriched by Jobgether and got a 77% flex score
Show more details...
via Jobgether schedule_type: Full-timework_from_home: 1
This a Full Remote job, the offer is available from: United States "About us... Hiver offers teams the simplest way to offer outstanding, personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re This a Full Remote job, the offer is available from: United States

"About us...

Hiver offers teams the simplest way to offer outstanding, personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re a top-rated product on G2 and rank very highly on customer satisfaction.At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers.We’re profitably run and are backed by notable investors. K1 Capital led our most recent round of $22 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.

Opportunity
• As a Software Development Engineer II (Frontend) at Hiver, you will play a pivotal role in shaping our technical landscape, influencing our product roadmap, and guiding our team while contributing to our vibrant company culture. With our customer base expanding rapidly and processing over 5 million emails daily for thousands of active users, you will be at the forefront of creating and enhancing the user experience. In this role, you will lead and mentor a team of highly skilled engineers while providing critical technical direction to our front-end development efforts. You will also have the exciting opportunity to tackle intricate technical challenges, including optimizing our architecture to handle the surging email volume and establishing a framework to monitor and enhance the performance of our front-end systems.[optional paragraph about the role

You will be working on:
• Building and maintaining interactive and responsive frontend systems across various form factors. You will own all aspects of frontend development from coding to deploying.
• Understand, follow and improve Hiver's standards for the software development life cycle
• Building next-generation web applications with high reusability.
• Work closely with product and tech team to deliver efficient, maintainable and unit tested software
• Proactively identifies problems with requirements (lack of clarity, inconsistencies, technical limitations) for their own work and team work, and communicates these issues early to help course-correct
• Collaborate with product & business teams to understand customer journey and come up with solutions that help Hiver grow
• Contribute to the architecture and design of new and existing systems
• Helping defining and improving engineering standards, tooling, and processes
• Collaborating closely with designers and other stakeholders to build dynamic and compelling user experiences while embracing emerging standards

We are looking for:
• 4-6 years of hands-on experience building frontend systems.
• Proficiency in Web Fundamentals - HTML5, CSS3 & JavaScript. Experience with modern frameworks like ReactJS is a must have.
• Experience with SASS / TailwindCSS / Material UI (or similar modern CSS solutions / frameworks) is required.
• Sound knowledge of design patterns and best practices for writing clean, linted, maintainable and reusable code
• Solid foundation in Computer Science, with strong competencies in data structures, algorithms, and software design.
• Strong knowhow and experience with frontend tooling and best deployment practices is required.
• An architect's mindset - we want a fast time to market but without undermining long term prospects. You will have to continuously assess the various trade-offs when considering long term vs short term benefits / drawbacks and make informed choices about the optimal approach.
• Strong analytical and debugging skills - you should be able to troubleshoot and solve issues in a timely manner.
• Responsible for designing and conducting a high-quality code-review process and maintaining highly performant, testable code with following strong software design patterns.
• Breaking down complex problems into small tasks and PRs to deliver value safely and incrementally.
• You will be actively reviewing approaches created by the tech team and helping them to find the optimal solutions to the problems.
• Good communication skills - you should have good communication skills, both written and verbal. You should be proficient in English and able to communicate effectively with team members and stakeholders.

Closing
• At Hiver, we value diversity and inclusion and encourage individuals from all backgrounds to apply. If you're ready to make an impact and be part of our innovative team, please apply here..

"This offer from "Hiver" has been enriched by Jobgether and got a 77% flex score
Show more details...