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via Barclays Careers
schedule_type: Full-time
Customer Service Representative
Wilmington
...
As a Barclays Customer Service Representative, you will be delivering the highest standards of customer service and creating exceptional experiences. We have opportunities in our Care team, Barclays Financial Assistance (BFA) team and Fraud Detections Group. Our customers are at the forefront of everything we do and ensuring customers' concerns are addressed is vital to the success of Barclays. We're
Customer Service Representative
Wilmington
...
As a Barclays Customer Service Representative, you will be delivering the highest standards of customer service and creating exceptional experiences. We have opportunities in our Care team, Barclays Financial Assistance (BFA) team and Fraud Detections Group. Our customers are at the forefront of everything we do and ensuring customers' concerns are addressed is vital to the success of Barclays. We're driving change to be the digital leader in the market, which means our customer services teams are more important than ever.
When you’ll work:
The call center is a 24/7 operation. Our organisation works to offer a variety of weekly shifts, including non-standard business hours and/or weekends.
What you’ll get in return:
A reward package is offered which can be tailored to your own needs. A competitive salary starting at $47,840, opportunities to earn incentive payments and a training completion bonus of $500. We offer a range of benefits that support you and your family from day one including medical, dental, vision, life insurance options, disability coverage, 401(k) retirement plan, family planning benefits including fertility coverage and adoptive assistance, recognition plans and competitive discount programs.
We are keen to see our people succeed and offer ample learning and development opportunities, recognition programs and tuition reimbursement. Financial and academic assistance can be provided if you intend to continue your education by undertaking a degree through accredited programs, undergraduate or graduate level coursework related to your role. We continue to support the financial well-being of our colleagues by offering additional benefits to colleagues with student loan debt via our Barclays Student Loan Support Program. This program was created to assist eligible colleagues with repaying their student loans, we will provide $100 per month in student loan repayment benefits directly to the loan servicer.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.
What will you be doing?
• Receiving inbound phone calls from customers and servicing their needs effectively and efficiently
• Listening and establishing rapport with our customers
• Adhering to all compliance regulations and security policies, completing audit documentation as required
• Demonstrating knowledge about products and services via both written and verbal communications
• Using computer software applications to properly service customers’ accounts
• As a member of the Collections team, you will be placing outbound calls to customers, offering payment programs and solving account problems
• In the Fraud Detections Group, you will be reviewing customer accounts to determine the potential for fraudulent activity, escalating accounts to the supervisory team as necessary
• You will also be reviewing credit applications to determine applicant and data validity, placing outbound calls as a source of comparison to account indicators
What we’re looking for:
• 1 years’ experience in a customer service or call center role
• Verbal and written communications skills
• Determined and customer-focused with a positive and professional attitude
Skills that will help you in the role:
• Attention to detail, an understanding of the importance of accuracy and responsiveness
• Proficient with internet skills with excellent organization and work prioritization skills
• Knowledge in Banking or credit card experience
Where will you be working?
We offer a hybrid working model consisting of a mix of remote and on-site days, the bulk being remote. Our hybrid model gives us the best of both worlds, one that retains the positives of home working, providing greater flexibility and the space to focus, plan and strategize. While the time in the office provides an environment for learning, innovation, relationship building and collaboration. Hybrid working gives you the flexibility to shape your week as is best for you – and you still have the benefit of seeing your colleagues face-to-face in central locations.
Barclays' Wilmington campus includes two beautiful buildings located along the historic Wilmington Riverfront. A glance out our windows reveal a scenic look at the Christina River, along with a growing riverfront community of luxury apartments, shops, and restaurants. Additionally, the Wilmington train station is a short walk away making travel from New York and Washington, DC convenient.
Please note should you be successful in your application; Barclays will verify the content of the resume you have submitted via a third-party screening provider (HireRight).
HireRight will contact former employers, schools or universities stated on the resume to confirm the accuracy of the content, including dates. Inaccuracies or overstatements could result in the withdrawal of any offer, so please ensure your resume is an accurate reflection of your career and education history Show more details...
Wilmington
...
As a Barclays Customer Service Representative, you will be delivering the highest standards of customer service and creating exceptional experiences. We have opportunities in our Care team, Barclays Financial Assistance (BFA) team and Fraud Detections Group. Our customers are at the forefront of everything we do and ensuring customers' concerns are addressed is vital to the success of Barclays. We're driving change to be the digital leader in the market, which means our customer services teams are more important than ever.
When you’ll work:
The call center is a 24/7 operation. Our organisation works to offer a variety of weekly shifts, including non-standard business hours and/or weekends.
What you’ll get in return:
A reward package is offered which can be tailored to your own needs. A competitive salary starting at $47,840, opportunities to earn incentive payments and a training completion bonus of $500. We offer a range of benefits that support you and your family from day one including medical, dental, vision, life insurance options, disability coverage, 401(k) retirement plan, family planning benefits including fertility coverage and adoptive assistance, recognition plans and competitive discount programs.
We are keen to see our people succeed and offer ample learning and development opportunities, recognition programs and tuition reimbursement. Financial and academic assistance can be provided if you intend to continue your education by undertaking a degree through accredited programs, undergraduate or graduate level coursework related to your role. We continue to support the financial well-being of our colleagues by offering additional benefits to colleagues with student loan debt via our Barclays Student Loan Support Program. This program was created to assist eligible colleagues with repaying their student loans, we will provide $100 per month in student loan repayment benefits directly to the loan servicer.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.
What will you be doing?
• Receiving inbound phone calls from customers and servicing their needs effectively and efficiently
• Listening and establishing rapport with our customers
• Adhering to all compliance regulations and security policies, completing audit documentation as required
• Demonstrating knowledge about products and services via both written and verbal communications
• Using computer software applications to properly service customers’ accounts
• As a member of the Collections team, you will be placing outbound calls to customers, offering payment programs and solving account problems
• In the Fraud Detections Group, you will be reviewing customer accounts to determine the potential for fraudulent activity, escalating accounts to the supervisory team as necessary
• You will also be reviewing credit applications to determine applicant and data validity, placing outbound calls as a source of comparison to account indicators
What we’re looking for:
• 1 years’ experience in a customer service or call center role
• Verbal and written communications skills
• Determined and customer-focused with a positive and professional attitude
Skills that will help you in the role:
• Attention to detail, an understanding of the importance of accuracy and responsiveness
• Proficient with internet skills with excellent organization and work prioritization skills
• Knowledge in Banking or credit card experience
Where will you be working?
We offer a hybrid working model consisting of a mix of remote and on-site days, the bulk being remote. Our hybrid model gives us the best of both worlds, one that retains the positives of home working, providing greater flexibility and the space to focus, plan and strategize. While the time in the office provides an environment for learning, innovation, relationship building and collaboration. Hybrid working gives you the flexibility to shape your week as is best for you – and you still have the benefit of seeing your colleagues face-to-face in central locations.
Barclays' Wilmington campus includes two beautiful buildings located along the historic Wilmington Riverfront. A glance out our windows reveal a scenic look at the Christina River, along with a growing riverfront community of luxury apartments, shops, and restaurants. Additionally, the Wilmington train station is a short walk away making travel from New York and Washington, DC convenient.
Please note should you be successful in your application; Barclays will verify the content of the resume you have submitted via a third-party screening provider (HireRight).
HireRight will contact former employers, schools or universities stated on the resume to confirm the accuracy of the content, including dates. Inaccuracies or overstatements could result in the withdrawal of any offer, so please ensure your resume is an accurate reflection of your career and education history Show more details...
via Barclays Careers
schedule_type: Full-time
Bilingual Customer Service Representative – Care
Wilmington, DE
...
As Barclays Bilingual Customer Service Representative – Care, you will provide telephone support for our credit card products 24 hours a day, 7 days a week. A Customer Specialist – Care is the company’s primary interface with existing and potential customers. The role includes receiving inbound calls and solving and educating customers on specific account information, concern,
Bilingual Customer Service Representative – Care
Wilmington, DE
...
As Barclays Bilingual Customer Service Representative – Care, you will provide telephone support for our credit card products 24 hours a day, 7 days a week. A Customer Specialist – Care is the company’s primary interface with existing and potential customers. The role includes receiving inbound calls and solving and educating customers on specific account information, concern, and inquiries to make it as easy and as desirable as possible with which to do in business.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances.
Please discuss the detail of the working pattern options for the role with the hiring manager.
What will you be doing?
• Receiving inbound phone calls from customers and servicing their account needs effectively, and efficiently providing excellent customer service
• Listening to the customer’s account needs and establishing rapport
• Understanding and analyzing customer account/ application needs
• Adhering to compliance regulations and security policies
• Meeting performance standards set by department
• Engaging outbound calls as necessary to develop additional information to facilitate final disposition of the account/ application
• Identifying trends/ issues on a daily basis, and bringing to the attention of the management staff
What we’re looking for:
• Ability to professionally represent Barclays while handling inbound calls from customers and/ or other Barclay’s associates
• Ability to adhere to compliance regulations and policies
• Ability to contribute ideas and recommendations for process improvements to the department or company
• Maintains professional verbal and written communication standards, while consistently meeting performance standards set by the department
Skills that will help you in the role:
• One plus year of experience in a customer service environment/ call center experience
• Exceptional customer service and professional communication skills, both verbal and written
• Good organization and work prioritization skills
• Solid attention to detail and analytical skills
Where will you be working?
Barclays' Wilmington campus includes two beautiful buildings located along the historic Wilmington Riverfront. A glance out our windows reveal a scenic look at the Christina River, along with a growing riverfront community of luxury apartments, shops, and restaurants. Additionally, the Wilmington train station is a short walk away making travel from New York and Washington, DC convenient.
#LI-Hybrid Show more details...
Wilmington, DE
...
As Barclays Bilingual Customer Service Representative – Care, you will provide telephone support for our credit card products 24 hours a day, 7 days a week. A Customer Specialist – Care is the company’s primary interface with existing and potential customers. The role includes receiving inbound calls and solving and educating customers on specific account information, concern, and inquiries to make it as easy and as desirable as possible with which to do in business.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances.
Please discuss the detail of the working pattern options for the role with the hiring manager.
What will you be doing?
• Receiving inbound phone calls from customers and servicing their account needs effectively, and efficiently providing excellent customer service
• Listening to the customer’s account needs and establishing rapport
• Understanding and analyzing customer account/ application needs
• Adhering to compliance regulations and security policies
• Meeting performance standards set by department
• Engaging outbound calls as necessary to develop additional information to facilitate final disposition of the account/ application
• Identifying trends/ issues on a daily basis, and bringing to the attention of the management staff
What we’re looking for:
• Ability to professionally represent Barclays while handling inbound calls from customers and/ or other Barclay’s associates
• Ability to adhere to compliance regulations and policies
• Ability to contribute ideas and recommendations for process improvements to the department or company
• Maintains professional verbal and written communication standards, while consistently meeting performance standards set by the department
Skills that will help you in the role:
• One plus year of experience in a customer service environment/ call center experience
• Exceptional customer service and professional communication skills, both verbal and written
• Good organization and work prioritization skills
• Solid attention to detail and analytical skills
Where will you be working?
Barclays' Wilmington campus includes two beautiful buildings located along the historic Wilmington Riverfront. A glance out our windows reveal a scenic look at the Christina River, along with a growing riverfront community of luxury apartments, shops, and restaurants. Additionally, the Wilmington train station is a short walk away making travel from New York and Washington, DC convenient.
#LI-Hybrid Show more details...
via New Jersey Job Search And Employment Opportunities – NJ.com
posted_at: 11 days agoschedule_type: Full-time
Description: Professional Barclays Services Corp. seeks AVP, IT Application Support, Site Reliability Engineering for its Whippany, NJ lctn to create complex & innovatve tech solutins through eng princpls using knowledge of design, analytcs, testng, and app programmng. Req Bachelor's degree or foreign equiv in Comp Sc or Applied Comp Sc plus six (6) yrs of progr post-baccalrte exp in the position offered or as Systms Anlyst, Softwre Eng or a rel occupation.
Description: Professional Barclays Services Corp. seeks AVP, IT Application Support, Site Reliability Engineering for its Whippany, NJ lctn to create complex & innovatve tech solutins through eng princpls using knowledge of design, analytcs, testng, and app programmng. Req Bachelor's degree or foreign equiv in Comp Sc or Applied Comp Sc plus six (6) yrs of progr post-baccalrte exp in the position offered or as Systms Anlyst, Softwre Eng or a rel occupation. At least six (6) yrs of progr post-baccalrte exp must include: Condcting Bus Anlysis, Technicl Aalysis & Change Mgmt from initial scoping & requirmnts gatherng, to issue mgmt.; SAP Bus Objects to reprt fincl review to bus stakehlders; Netcool to configre effective alertng to manage prodction prcesses & programs; Autosys to automate processes & reduce manual wrkarounds; & SQL/PLSQL, JIRA, Java, Weblogic & Tomcat. 40 hr/wk. Apply at https://barclays.taleo.net/careersection/2/ moreresearch.ftl w/ job ID #00283600.
Show more details...
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