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Hostway
Hostway is a leading provider of web hosting, cloud hosting, and managed services for businesses of all sizes. The company offers a wide range of services, including domain registration, website design, and email hosting. With over 20 years of experience in the industry, Hostway is known for its reliable infrastructure, top-notch customer support, and competitive pricing. Whether you're a small business looking to get online or a large corporation needing scalable cloud solutions, Hostway has the expertise and resources to meet your needs.
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EncryptedSite is Encrypted
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CountryHosted in United States
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Latitude\Longitude37.751 / -97.822 Google Map
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Traffic rank#53,146 Site Rank
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Site age26 yrs old
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Site Owner informationWhois info
Website is Safe
Site is blacklisted
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Founded1998
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HeadquartersAustin, Texas,, United States
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Key peopleEmil Sayegh, CEO and president;,John Enright, President of Web and Apps Division;
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Number of employees310
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ProductsHosting Services and Infrastructure
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TypePrivately held
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IndustryWeb Hosting
Traffic rank
#53,146
#53,146
Site age
26 yrs
26 yrs
Location
United States
United States
Popular Questions for Hostway
Newest job postings for Hostway
via Gigzio.com
schedule_type: Contractor
at Hostway in Newark, Delaware, United States
Job Description...
COMPANY OVERVIEW:
With over two decades of successfully operating, managing, and securing private, public, and hybrid cloud environments, Ntirety has led enterprises across industries through the volatile early days of data hosting into the world of 24×7 managed security with our premier Compliant Security solutions. Through cost effective and scalable solutions tailored to business-specific
at Hostway in Newark, Delaware, United States
Job Description...
COMPANY OVERVIEW:
With over two decades of successfully operating, managing, and securing private, public, and hybrid cloud environments, Ntirety has led enterprises across industries through the volatile early days of data hosting into the world of 24×7 managed security with our premier Compliant Security solutions. Through cost effective and scalable solutions tailored to business-specific needs, Ntirety eliminates gaps in both security posture and compliance documentation by delivering solutions that cover the entire application, the entire compliance and security process, the entire time.
When it comes to a cybersecurity crisis, the question is not if, but when it will happen – that’s why Ntirety’s mission to provide proactive compliant security is crucial in today’s business landscape. No matter what role or department you work in, being a part of Ntirety means supporting all of our different teams to help keep our clients protected and updated on the latest in cybersecurity.
Join the team at the forefront of this mission-critical industry.
For more information about Ntirety, please visit www.ntirety.com.
POSITION PURPOSE:
The Customer Success Manager will take a leadership role in maintaining relationships with clients by leading the post-sale account management team. The role is responsible for the management of programs designed to accelerate revenue, improve overall productivity, and sales effectiveness of Ntirety’s customers. This position will be required to interface with internal and external functional teams to improve processes, products and marketing efforts. In addition, they will be responsible for the development not only themselves but the Customer Success Team as we further define our customer experience. This position will partner with other internal groups to support multiple sales enablement initiatives aimed at adding value to the customer relationship and empowering their sales force with training, coaching, sales management and tracking.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
· Act as a trusted advisor to key business stakeholders and sponsors to drive product adoption and ensure they leverage Ntirety’s product and solutions to achieve their business goals with measurable outcomes
· Operate as the lead point of contact for any and all matters specific to your account base
· Partner with Strategic Account Executives and Technical Account Managers to manage, retain and grow your business
· Work with customers to design their Customer Experience Programs aligned with Ntirety’s customer-first approach and product capabilities, while ensuring customer objectives are clearly documented and reviewed throughout the customer journey
· Analyze client portfolio to proactively identify churn risk, renewals, up-sell opportunities, and outreach strategy on a quarterly basis
· Effectively navigate client’s organization to grow our relationships and influence
· Define Customer Reporting and manage the process to automate the reports
· Map out organizational structure of your assigned customers within 60 days of start
· Identify product adoption and white space within 60 days of start, while collecting customer feedback and ensuring the feedback reaches the necessary departments
· Develop success plans for customers that outline their critical success factors, metrics for success, potential issues and provide recommendations
· Track customer metrics and sentiment to identify churn risk and work proactively with sales and executive sponsors to address/eliminate that risk, while simultaneously identifying upsell opportunities when applicable
· Create real referenceable clients in 25+% of client base and work closely with the marketing team to define and highlight these clients
· Prioritize and drive resolution on escalated customer issues
· Monitor and facilitate customer adoption of our solution features and functionality while providing an understanding of their overall business needs as they relate to our products
· Document all communication with users and accounts accurately and in a timely manner in Salesforce
· Provide product training, onboarding and escalations for new and existing customers
Requirements
DESIRED MINIMUM QUALIFICATIONS:
· Bachelor’s degree required
· 2+ years of experience in Customer Success
· Experience with Salesforce
· Flexible schedule for related customer issues or escalations
· Data-Driven Analysis – with the ability and willingness to gather relevant information, notice relationships between different systems and reason from cause to effect and generate effective solutions to practical day-to-day problems
· Excellent interpersonal skill with the ability to build authentic business relationships and deal effectively with relational challenges as they come up
· Resourceful and creative troubleshooting skills to provide optimal business outcomes for customers
· Proficient in Microsoft Office (Outlook, Excel, Word and PowerPoint) required
· Outstanding presentation, development, and delivery skills, with the ability to inform, influence and impact all levels of management
· Excel at working in a collaborative, team environment while able to work independently with minimal supervision or oversight
· Strong organizational, project management and time management skills with the ability to prioritize and manage competing priorities
· Innovated, courageous, persistent and patent. Someone who loves overcoming challenges and presents solution driven results
Benefits
Ntirety is an Equal Employment Opportunity / Affirmative Action Employer (EEO/AA).
Ntirety offers a competitive salary and benefits including Paid Time Off, FREE Medical to Employees, Dental, retirement plan with 401(k) match, and much more. If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you! Ntirety is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin,
disability, veteran status, sexual orientation, or any other classification protected by Federal, State or local law.
Ntirety thanks all candidates for their interest; however, only shortlisted candidates will be contacted.
To view full details and how to apply, please login or create a Job Seeker account Show more details...
Job Description...
COMPANY OVERVIEW:
With over two decades of successfully operating, managing, and securing private, public, and hybrid cloud environments, Ntirety has led enterprises across industries through the volatile early days of data hosting into the world of 24×7 managed security with our premier Compliant Security solutions. Through cost effective and scalable solutions tailored to business-specific needs, Ntirety eliminates gaps in both security posture and compliance documentation by delivering solutions that cover the entire application, the entire compliance and security process, the entire time.
When it comes to a cybersecurity crisis, the question is not if, but when it will happen – that’s why Ntirety’s mission to provide proactive compliant security is crucial in today’s business landscape. No matter what role or department you work in, being a part of Ntirety means supporting all of our different teams to help keep our clients protected and updated on the latest in cybersecurity.
Join the team at the forefront of this mission-critical industry.
For more information about Ntirety, please visit www.ntirety.com.
POSITION PURPOSE:
The Customer Success Manager will take a leadership role in maintaining relationships with clients by leading the post-sale account management team. The role is responsible for the management of programs designed to accelerate revenue, improve overall productivity, and sales effectiveness of Ntirety’s customers. This position will be required to interface with internal and external functional teams to improve processes, products and marketing efforts. In addition, they will be responsible for the development not only themselves but the Customer Success Team as we further define our customer experience. This position will partner with other internal groups to support multiple sales enablement initiatives aimed at adding value to the customer relationship and empowering their sales force with training, coaching, sales management and tracking.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
· Act as a trusted advisor to key business stakeholders and sponsors to drive product adoption and ensure they leverage Ntirety’s product and solutions to achieve their business goals with measurable outcomes
· Operate as the lead point of contact for any and all matters specific to your account base
· Partner with Strategic Account Executives and Technical Account Managers to manage, retain and grow your business
· Work with customers to design their Customer Experience Programs aligned with Ntirety’s customer-first approach and product capabilities, while ensuring customer objectives are clearly documented and reviewed throughout the customer journey
· Analyze client portfolio to proactively identify churn risk, renewals, up-sell opportunities, and outreach strategy on a quarterly basis
· Effectively navigate client’s organization to grow our relationships and influence
· Define Customer Reporting and manage the process to automate the reports
· Map out organizational structure of your assigned customers within 60 days of start
· Identify product adoption and white space within 60 days of start, while collecting customer feedback and ensuring the feedback reaches the necessary departments
· Develop success plans for customers that outline their critical success factors, metrics for success, potential issues and provide recommendations
· Track customer metrics and sentiment to identify churn risk and work proactively with sales and executive sponsors to address/eliminate that risk, while simultaneously identifying upsell opportunities when applicable
· Create real referenceable clients in 25+% of client base and work closely with the marketing team to define and highlight these clients
· Prioritize and drive resolution on escalated customer issues
· Monitor and facilitate customer adoption of our solution features and functionality while providing an understanding of their overall business needs as they relate to our products
· Document all communication with users and accounts accurately and in a timely manner in Salesforce
· Provide product training, onboarding and escalations for new and existing customers
Requirements
DESIRED MINIMUM QUALIFICATIONS:
· Bachelor’s degree required
· 2+ years of experience in Customer Success
· Experience with Salesforce
· Flexible schedule for related customer issues or escalations
· Data-Driven Analysis – with the ability and willingness to gather relevant information, notice relationships between different systems and reason from cause to effect and generate effective solutions to practical day-to-day problems
· Excellent interpersonal skill with the ability to build authentic business relationships and deal effectively with relational challenges as they come up
· Resourceful and creative troubleshooting skills to provide optimal business outcomes for customers
· Proficient in Microsoft Office (Outlook, Excel, Word and PowerPoint) required
· Outstanding presentation, development, and delivery skills, with the ability to inform, influence and impact all levels of management
· Excel at working in a collaborative, team environment while able to work independently with minimal supervision or oversight
· Strong organizational, project management and time management skills with the ability to prioritize and manage competing priorities
· Innovated, courageous, persistent and patent. Someone who loves overcoming challenges and presents solution driven results
Benefits
Ntirety is an Equal Employment Opportunity / Affirmative Action Employer (EEO/AA).
Ntirety offers a competitive salary and benefits including Paid Time Off, FREE Medical to Employees, Dental, retirement plan with 401(k) match, and much more. If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you! Ntirety is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin,
disability, veteran status, sexual orientation, or any other classification protected by Federal, State or local law.
Ntirety thanks all candidates for their interest; however, only shortlisted candidates will be contacted.
To view full details and how to apply, please login or create a Job Seeker account Show more details...
via Gigzio.com
schedule_type: Contractor
COMPANY OVERVIEW:
With over two decades of successfully operating, managing, and securing private, public, and hybrid cloud environments, Ntirety has led enterprises across industries through the volatile early days of data hosting into the world of 24x7 managed security with our premier Compliant Security solutions. Through cost effective and scalable solutions tailored to business-specific... needs, Ntirety eliminates gaps in both security posture
COMPANY OVERVIEW:
With over two decades of successfully operating, managing, and securing private, public, and hybrid cloud environments, Ntirety has led enterprises across industries through the volatile early days of data hosting into the world of 24x7 managed security with our premier Compliant Security solutions. Through cost effective and scalable solutions tailored to business-specific... needs, Ntirety eliminates gaps in both security posture and compliance documentation by delivering solutions that cover the entire application, the entire compliance and security process, the entire time.
When it comes to a cybersecurity crisis, the question is not if, but when it will happen – that’s why Ntirety’s mission to provide proactive compliant security is crucial in today’s business landscape. No matter what role or department you work in, being a part of Ntirety means supporting all of our different teams to help keep our clients protected and updated on the latest in cybersecurity.
Join the team at the forefront of this mission-critical industry. For more information about Ntirety, please visit www.ntirety.com.
POSITION PURPOSE:
Technical Account Managers (TAM) own the customer relationship 24x7 and serves as their primary Hostway/Hosting advocate and technical point of contact. The TAM will be responsible for understanding the customers Desired Business Outcomes (DBOs) and using those DBOs to generate Guidance Level Agreements (GLAs) specific to the assigned key customer. The TAM is directly responsible for customer success and growth through giving guidance using the tools developed and provided by the company along with promoting products that are suitable for their business. This requires intimate knowledge of all assigned customers’ environments.
The TAM will work closely with both the Operational Support team and the Account Manager (sales) to provide accurate and relevant guidance and propose relevant solutions for customer growth. The TAM will be an escalation point-of-contact for any outage incident that occurs in their customer base. He will assist in directing escalation calls and manage resources to find the solution to the issue.
An ideal TAM will have expert knowledge of the hosting industry that is highlighted with a technical base. Technical Account Managers must exhibit accountability, ownership, strong communication and organizational skills to insure a positive customer outcome.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
· Delivering Guidance Level Agreements based on Availability, Security, and costs
· Perform technical reviews and share knowledge to proactively identify and prevent issues
· Understand the technical infrastructure, hardware, processes, and offerings of key customers
· Ensure a high level of customer satisfaction with each customer engagement, and through the complete adoption life cycle of our offerings
· Communicate how specific products, services and solutions including our product roadmap align to customer user cases
· Capture the capabilities of our offerings and identify gaps as related to customer use cases through a closed-loop process with our Product Engineering team, driving further product adoption
· Communicate effectively and consistently with clients, Sales, and all Operational Teams
· Become a technical mentor to the support team and be an escalation POC
· Be accountable for customer knowledge and dissemination of said knowledge to other functional areas in the business
· Lead troubleshooting teams of experts to resolve complex customer issues when significant problems are unresolvable by conventional means
· Attend weekly meetings for escalations, CAB and IRB; provide input and take actions as required to ensure highest levels of service availability and performance for assigned customer base
· Ability to hold regular governance sessions with all levels of leadership, both internally and externally
· Continuously develop industry knowledge and learn new technologies to help educate our customers
· Must deliver an exceptional customer experience every day
Requirements
DESIRED MINIMUM QUALIFICATIONS:
· Bachelor’s degree in a science or technical field; or relevant job experience
· 5+ years of experience with Windows, Linux or Unix operating systems
· 3+ years of experience as a support or development engineer for Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS) or Hosting service
· Demonstrated skill set managing, diagnosing and debugging matrixed problems across multiple disciplines (app, infrastructure, DB, etc.)
· Experience working in support, development or engineering organization
· Ability to manage and grow existing key customer relationships by delivering proactive, relationship-based support
· Excellent verbal and written communication skills in English
· Ability to convey information to customers in a clear and concise manner
· Proficient with Cloud products such as: AWS, Azure, Google Cloud, VMware, Hyper-V
· Intermediate understanding of the implementation, limitations, and ideal use cases for a hybrid hosting environment
· Working knowledge of conventional networking gear, e.g., switches, firewalls, segmentation, and subnetting
· Ability to work independently or as a team to approach problems creatively and resolve them in an effective and timely manner
· Must be well organized and detail-oriented and have excellent interpersonal skills.
· Must have excellent problem solving and the ability to prioritize tasks and responsibilities
· Understands the link between a customer’s technical environment and their business demands.
Benefits
Ntirety is an Equal Employment Opportunity / Affirmative Action Employer (EEO/AA).
Ntirety offers a competitive salary and benefits including Paid Time Off, FREE Medical to Employees, Dental, retirement plan with 401(k) match, and much more. If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you! Ntirety is an Equal Opportunity
Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or any other classification protected by Federal, State or local law.
Ntirety thanks all candidates for their interest; however, only shortlisted candidates will be contacted Show more details...
With over two decades of successfully operating, managing, and securing private, public, and hybrid cloud environments, Ntirety has led enterprises across industries through the volatile early days of data hosting into the world of 24x7 managed security with our premier Compliant Security solutions. Through cost effective and scalable solutions tailored to business-specific... needs, Ntirety eliminates gaps in both security posture and compliance documentation by delivering solutions that cover the entire application, the entire compliance and security process, the entire time.
When it comes to a cybersecurity crisis, the question is not if, but when it will happen – that’s why Ntirety’s mission to provide proactive compliant security is crucial in today’s business landscape. No matter what role or department you work in, being a part of Ntirety means supporting all of our different teams to help keep our clients protected and updated on the latest in cybersecurity.
Join the team at the forefront of this mission-critical industry. For more information about Ntirety, please visit www.ntirety.com.
POSITION PURPOSE:
Technical Account Managers (TAM) own the customer relationship 24x7 and serves as their primary Hostway/Hosting advocate and technical point of contact. The TAM will be responsible for understanding the customers Desired Business Outcomes (DBOs) and using those DBOs to generate Guidance Level Agreements (GLAs) specific to the assigned key customer. The TAM is directly responsible for customer success and growth through giving guidance using the tools developed and provided by the company along with promoting products that are suitable for their business. This requires intimate knowledge of all assigned customers’ environments.
The TAM will work closely with both the Operational Support team and the Account Manager (sales) to provide accurate and relevant guidance and propose relevant solutions for customer growth. The TAM will be an escalation point-of-contact for any outage incident that occurs in their customer base. He will assist in directing escalation calls and manage resources to find the solution to the issue.
An ideal TAM will have expert knowledge of the hosting industry that is highlighted with a technical base. Technical Account Managers must exhibit accountability, ownership, strong communication and organizational skills to insure a positive customer outcome.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
· Delivering Guidance Level Agreements based on Availability, Security, and costs
· Perform technical reviews and share knowledge to proactively identify and prevent issues
· Understand the technical infrastructure, hardware, processes, and offerings of key customers
· Ensure a high level of customer satisfaction with each customer engagement, and through the complete adoption life cycle of our offerings
· Communicate how specific products, services and solutions including our product roadmap align to customer user cases
· Capture the capabilities of our offerings and identify gaps as related to customer use cases through a closed-loop process with our Product Engineering team, driving further product adoption
· Communicate effectively and consistently with clients, Sales, and all Operational Teams
· Become a technical mentor to the support team and be an escalation POC
· Be accountable for customer knowledge and dissemination of said knowledge to other functional areas in the business
· Lead troubleshooting teams of experts to resolve complex customer issues when significant problems are unresolvable by conventional means
· Attend weekly meetings for escalations, CAB and IRB; provide input and take actions as required to ensure highest levels of service availability and performance for assigned customer base
· Ability to hold regular governance sessions with all levels of leadership, both internally and externally
· Continuously develop industry knowledge and learn new technologies to help educate our customers
· Must deliver an exceptional customer experience every day
Requirements
DESIRED MINIMUM QUALIFICATIONS:
· Bachelor’s degree in a science or technical field; or relevant job experience
· 5+ years of experience with Windows, Linux or Unix operating systems
· 3+ years of experience as a support or development engineer for Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS) or Hosting service
· Demonstrated skill set managing, diagnosing and debugging matrixed problems across multiple disciplines (app, infrastructure, DB, etc.)
· Experience working in support, development or engineering organization
· Ability to manage and grow existing key customer relationships by delivering proactive, relationship-based support
· Excellent verbal and written communication skills in English
· Ability to convey information to customers in a clear and concise manner
· Proficient with Cloud products such as: AWS, Azure, Google Cloud, VMware, Hyper-V
· Intermediate understanding of the implementation, limitations, and ideal use cases for a hybrid hosting environment
· Working knowledge of conventional networking gear, e.g., switches, firewalls, segmentation, and subnetting
· Ability to work independently or as a team to approach problems creatively and resolve them in an effective and timely manner
· Must be well organized and detail-oriented and have excellent interpersonal skills.
· Must have excellent problem solving and the ability to prioritize tasks and responsibilities
· Understands the link between a customer’s technical environment and their business demands.
Benefits
Ntirety is an Equal Employment Opportunity / Affirmative Action Employer (EEO/AA).
Ntirety offers a competitive salary and benefits including Paid Time Off, FREE Medical to Employees, Dental, retirement plan with 401(k) match, and much more. If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you! Ntirety is an Equal Opportunity
Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or any other classification protected by Federal, State or local law.
Ntirety thanks all candidates for their interest; however, only shortlisted candidates will be contacted Show more details...
via Gigzio.com
schedule_type: Contractor
COMPANY OVERVIEW:
With over two decades of successfully operating, managing, and securing private, public, and hybrid cloud environments, Ntirety has led enterprises across industries through the volatile early days of data hosting into the world of 24x7 managed security with our premier Compliant Security solutions. Through cost effective and scalable solutions tailored to business-specific... needs, Ntirety eliminates gaps in both security posture
COMPANY OVERVIEW:
With over two decades of successfully operating, managing, and securing private, public, and hybrid cloud environments, Ntirety has led enterprises across industries through the volatile early days of data hosting into the world of 24x7 managed security with our premier Compliant Security solutions. Through cost effective and scalable solutions tailored to business-specific... needs, Ntirety eliminates gaps in both security posture and compliance documentation by delivering solutions that cover the entire application, the entire compliance and security process, the entire time.
When it comes to a cybersecurity crisis, the question is not if, but when it will happen a thatas why Ntiretyas mission to provide proactive compliant security is crucial in todayas business landscape. No matter what role or department you work in, being a part of Ntirety means supporting all of our different teams to help keep our clients protected and updated on the latest in cybersecurity.
Join the team at the forefront of this mission-critical industry. For more information about Ntirety, please visit www.ntirety.com.
Ntirety is proud to be named a Top 20 MSSP Provider for 2022 by MSSP Alert and ChannelE2E
https://www.msspalert.com/top250/list-2022/24/
POSITION PURPOSE:
The Director, Technical Account Management will work with leaders from Customer Success, Sales, Product, and Operations to ensure successful delivery and implementation of Ntirety solutions within client organizations. You will lead the Technical Account Management team and use their consultative, troubleshooting, analytical and people skills to support Ntirety solutions. This role leads the team that provides the connection across business, product, and technology by owning the technical relationships with Ntiretyas customers and internal teams. Your team will work to maintain and improve Customer Satisfaction throughout your teamas Customersa Journey as the customeras main technical advocate.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
Scale Customer Engagements
A* You will lead Technical Account Managers (TAMs) to act as representative for technology domain to all leaders within strategic customer engagements to drive high customer satisfaction, managing technical expectations, addressing customer technical feedback, and resolving technical escalations.
A* Use broad, in-depth industry, professional knowledge, and leadership skills to assist TAMs in building credibility with customers to influence customer decisions and ensure technical wins by streamlining processes, tools, and programs.
A* Ensure consistency and quality through capturing, sharing, and adherence of standards and best practices in customer engagements by scaling implementation of cross-functional initiatives to drive consistency in technical approach and ensure customer technical experience across teams
Strategy Formulation
A* Build, Mentor, Coach and provide support to account technical teams to define and execute a robust technical strategy. Drives repeatability of strategy across similar situations. Proactively approaches customers to understand and identify cross-area strategy opportunities, aligning strategy with industry insights.
A* Identifies new technical and business needs fostering work to identify ideas that can be transformed into solutions that benefit customers, serving as the voice of the customer (VOC). Ensure input is utilized and solutions for the customer are established with product teams.
A* Acts as a role model by increasing own technical knowledge and serving as a respected technology leader to broader organization.
A* Acts as a technical thought leader by sharing best practices (e.g., architectures, materials) and provides insight into how to identify and win opportunities to increase solutions/portfolio understanding and capabilities.
A* Lead and promote the usage of standard frameworks, methodologies, and tools that maintain a high level of ongoing service delivery and account management excellence, including Well Architected Reviews, Business Reviews, and Customer Roadmaps
A* Evaluate and improve upon those established frameworks, methodology and tools to empower the growth, transparency, and efficiency of the Technical Account Management team by establishing key metrics and KPIs.
OTHER JOB DUTIES AND RESPONSIBILITIES:
A* This role will further develop the Technical Account Management organization within Ntirety, working closely with Customer Success leadership to grow the department.
A* Establish and lead strong relationships with Ntirety technology partner & vendor teams to identify new capabilities, features, and requirements - and provide solution implementation recommendations to Ntirety internal business, product, and technology teams
A* Educate and persuasively advocate for Ntirety customersa product and technology interests to both Ntirety Product and Operations teams, fostering new technology usage by proof-of-concepts or other similar methods
A* Own the technical relationship with Senior Leadership and key stakeholders regarding client relations functions, such as advising Executive Sponsors on Key Customer Roadmaps
A* Act as SME and escalation point for internal Customer Success and Operations teams
A* Lead any go-to-market efforts being driven by our Technical Account Management organization
Responsibilities:
QUALIFICATIONS:
A* 8+ Years of experience in supporting SaaS or Cloud Technologies, Technical Account Management, Consulting or Sales Engineering
A* 4+ years of experience leading a client-facing team
A* BS Degree in Computer Science or related field, or relevant equivalent experience
A* Strong Project Management and organization skills
A* Experience designing and improving operational process and methodology
A* Experience designing and improving project management process and methodology
A* Strong analytical and trend analysis skills
A* Understanding of core ITIL processes (Incident, Request, Change)
A* Track record developing relationships and building trust with senior customer stakeholders
A* Excellent troubleshooting, debugging, documentation and communication skills
A* Critical thinking and problem solving; can break problems down into manageable, ordered piece parts and masterfully convey the problem statement and plan to others.
A* Organized, detail oriented and able to juggle multiple tasks in a fast-paced environment
A* Self-motivated and strong communication and time management skills
A* Good Judgement: takes self-governed, consistent, action to prioritize and weigh cost and value in order to determine the action most appropriately aligned with Ntirety and our mission
A* Influencing: demonstrate strong and consistent influence skills, working effectively with their team and strategic customers, to present logical and compelling arguments to enhance innovation and efficiencies
A* Strong desire to make a difference as a leader on a customer-facing technical team in a services focused organization
Ntirety is an Equal Employment Opportunity / Affirmative Action Employer (EEO/AA).
Ntirety offers a competitive salary and benefits including Paid Time Off, FREE Medical to Employees, Dental, retirement plan with 401(k) match, and much more. If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you! Ntirety is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or any other classification protected by Federal, State or local law.
Ntirety thanks all candidates for their interest; however, only shortlisted candidates will be contacted Show more details...
With over two decades of successfully operating, managing, and securing private, public, and hybrid cloud environments, Ntirety has led enterprises across industries through the volatile early days of data hosting into the world of 24x7 managed security with our premier Compliant Security solutions. Through cost effective and scalable solutions tailored to business-specific... needs, Ntirety eliminates gaps in both security posture and compliance documentation by delivering solutions that cover the entire application, the entire compliance and security process, the entire time.
When it comes to a cybersecurity crisis, the question is not if, but when it will happen a thatas why Ntiretyas mission to provide proactive compliant security is crucial in todayas business landscape. No matter what role or department you work in, being a part of Ntirety means supporting all of our different teams to help keep our clients protected and updated on the latest in cybersecurity.
Join the team at the forefront of this mission-critical industry. For more information about Ntirety, please visit www.ntirety.com.
Ntirety is proud to be named a Top 20 MSSP Provider for 2022 by MSSP Alert and ChannelE2E
https://www.msspalert.com/top250/list-2022/24/
POSITION PURPOSE:
The Director, Technical Account Management will work with leaders from Customer Success, Sales, Product, and Operations to ensure successful delivery and implementation of Ntirety solutions within client organizations. You will lead the Technical Account Management team and use their consultative, troubleshooting, analytical and people skills to support Ntirety solutions. This role leads the team that provides the connection across business, product, and technology by owning the technical relationships with Ntiretyas customers and internal teams. Your team will work to maintain and improve Customer Satisfaction throughout your teamas Customersa Journey as the customeras main technical advocate.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
Scale Customer Engagements
A* You will lead Technical Account Managers (TAMs) to act as representative for technology domain to all leaders within strategic customer engagements to drive high customer satisfaction, managing technical expectations, addressing customer technical feedback, and resolving technical escalations.
A* Use broad, in-depth industry, professional knowledge, and leadership skills to assist TAMs in building credibility with customers to influence customer decisions and ensure technical wins by streamlining processes, tools, and programs.
A* Ensure consistency and quality through capturing, sharing, and adherence of standards and best practices in customer engagements by scaling implementation of cross-functional initiatives to drive consistency in technical approach and ensure customer technical experience across teams
Strategy Formulation
A* Build, Mentor, Coach and provide support to account technical teams to define and execute a robust technical strategy. Drives repeatability of strategy across similar situations. Proactively approaches customers to understand and identify cross-area strategy opportunities, aligning strategy with industry insights.
A* Identifies new technical and business needs fostering work to identify ideas that can be transformed into solutions that benefit customers, serving as the voice of the customer (VOC). Ensure input is utilized and solutions for the customer are established with product teams.
A* Acts as a role model by increasing own technical knowledge and serving as a respected technology leader to broader organization.
A* Acts as a technical thought leader by sharing best practices (e.g., architectures, materials) and provides insight into how to identify and win opportunities to increase solutions/portfolio understanding and capabilities.
A* Lead and promote the usage of standard frameworks, methodologies, and tools that maintain a high level of ongoing service delivery and account management excellence, including Well Architected Reviews, Business Reviews, and Customer Roadmaps
A* Evaluate and improve upon those established frameworks, methodology and tools to empower the growth, transparency, and efficiency of the Technical Account Management team by establishing key metrics and KPIs.
OTHER JOB DUTIES AND RESPONSIBILITIES:
A* This role will further develop the Technical Account Management organization within Ntirety, working closely with Customer Success leadership to grow the department.
A* Establish and lead strong relationships with Ntirety technology partner & vendor teams to identify new capabilities, features, and requirements - and provide solution implementation recommendations to Ntirety internal business, product, and technology teams
A* Educate and persuasively advocate for Ntirety customersa product and technology interests to both Ntirety Product and Operations teams, fostering new technology usage by proof-of-concepts or other similar methods
A* Own the technical relationship with Senior Leadership and key stakeholders regarding client relations functions, such as advising Executive Sponsors on Key Customer Roadmaps
A* Act as SME and escalation point for internal Customer Success and Operations teams
A* Lead any go-to-market efforts being driven by our Technical Account Management organization
Responsibilities:
QUALIFICATIONS:
A* 8+ Years of experience in supporting SaaS or Cloud Technologies, Technical Account Management, Consulting or Sales Engineering
A* 4+ years of experience leading a client-facing team
A* BS Degree in Computer Science or related field, or relevant equivalent experience
A* Strong Project Management and organization skills
A* Experience designing and improving operational process and methodology
A* Experience designing and improving project management process and methodology
A* Strong analytical and trend analysis skills
A* Understanding of core ITIL processes (Incident, Request, Change)
A* Track record developing relationships and building trust with senior customer stakeholders
A* Excellent troubleshooting, debugging, documentation and communication skills
A* Critical thinking and problem solving; can break problems down into manageable, ordered piece parts and masterfully convey the problem statement and plan to others.
A* Organized, detail oriented and able to juggle multiple tasks in a fast-paced environment
A* Self-motivated and strong communication and time management skills
A* Good Judgement: takes self-governed, consistent, action to prioritize and weigh cost and value in order to determine the action most appropriately aligned with Ntirety and our mission
A* Influencing: demonstrate strong and consistent influence skills, working effectively with their team and strategic customers, to present logical and compelling arguments to enhance innovation and efficiencies
A* Strong desire to make a difference as a leader on a customer-facing technical team in a services focused organization
Ntirety is an Equal Employment Opportunity / Affirmative Action Employer (EEO/AA).
Ntirety offers a competitive salary and benefits including Paid Time Off, FREE Medical to Employees, Dental, retirement plan with 401(k) match, and much more. If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you! Ntirety is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or any other classification protected by Federal, State or local law.
Ntirety thanks all candidates for their interest; however, only shortlisted candidates will be contacted Show more details...
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