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via Humana Careers
posted_at: 3 days agoschedule_type: Full-timework_from_home: 1
Description
The Staff RX Clinical Programs Pharmacist integrates programs developed to improve overall health outcomes with a focus on prescription drugs. The Staff RX Clinical Programs Pharmacist work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors...
Responsibilities
Position is for 4 hour shifts, 5 days a week to include Saturdays.
The Staff
Description
The Staff RX Clinical Programs Pharmacist integrates programs developed to improve overall health outcomes with a focus on prescription drugs. The Staff RX Clinical Programs Pharmacist work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors...
Responsibilities
Position is for 4 hour shifts, 5 days a week to include Saturdays.
The Staff RX Clinical Programs Pharmacist oversees medication therapy, strategy on comprehensive medication reviews, and prescription drug optimization in cases where patients are taking multiple medications. Drives health awareness with patients through Rx Education and targeted quarterly campaigns. Places outbound calls to confirm patients are taking drugs and provides counseling. Begins to influence department’s strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.
Required Qualifications
• Bachelor of Science in Pharmacy or PharmD Degree
• Active pharmacist license in the state(s) in which you are required to practice
• Strong organizational skills and ability to stay on schedule
• Proven problem-solving and troubleshooting skills
• Ability to work independently and within a team setting to achieve goals and meet deadlines.
• Excellent verbal and written presentation skills with ability to communicate effectively across all levels of the organization
• Ability to take initiative, ability to manage multiple or competing priorities, and work in a fast-paced environment
• Comprehensive knowledge of Microsoft Office applications, including Word, PowerPoint & Excel
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
• Previous experience with pharmacy benefits management
• Previous Commercial, Medicare and/or Medicaid experience
• 3 or more years clinical experience in managed care
• Ability to manage end-to-end-processes
• Understand Humana's business processes, systems, tools, regulations and structure and how they interrelate to provide products and services that create value for Humana members
• Previous management experience and ability to lead teams
• Previous program or project management experience
• Proven success in leading teams (both direct and indirect) with multiple accountabilities
• Excellent data analysis and experience working with Access, SQL and Excel
• Lean, 6 sigma experience and/or certification
Additional Information
COVID 19 Vaccination:
Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field. Every associate and contractor who work inside a Humana facility or in the field, regardless of vaccination status, must complete a daily health screening questionnaire.
Interview Format:
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.
Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website.
Work-At-Home Requirements
WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense. A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required. Satellite and Wireless Internet service is NOT allowed for this role.
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Scheduled Weekly Hours
20 Show more details...
The Staff RX Clinical Programs Pharmacist integrates programs developed to improve overall health outcomes with a focus on prescription drugs. The Staff RX Clinical Programs Pharmacist work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors...
Responsibilities
Position is for 4 hour shifts, 5 days a week to include Saturdays.
The Staff RX Clinical Programs Pharmacist oversees medication therapy, strategy on comprehensive medication reviews, and prescription drug optimization in cases where patients are taking multiple medications. Drives health awareness with patients through Rx Education and targeted quarterly campaigns. Places outbound calls to confirm patients are taking drugs and provides counseling. Begins to influence department’s strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.
Required Qualifications
• Bachelor of Science in Pharmacy or PharmD Degree
• Active pharmacist license in the state(s) in which you are required to practice
• Strong organizational skills and ability to stay on schedule
• Proven problem-solving and troubleshooting skills
• Ability to work independently and within a team setting to achieve goals and meet deadlines.
• Excellent verbal and written presentation skills with ability to communicate effectively across all levels of the organization
• Ability to take initiative, ability to manage multiple or competing priorities, and work in a fast-paced environment
• Comprehensive knowledge of Microsoft Office applications, including Word, PowerPoint & Excel
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
• Previous experience with pharmacy benefits management
• Previous Commercial, Medicare and/or Medicaid experience
• 3 or more years clinical experience in managed care
• Ability to manage end-to-end-processes
• Understand Humana's business processes, systems, tools, regulations and structure and how they interrelate to provide products and services that create value for Humana members
• Previous management experience and ability to lead teams
• Previous program or project management experience
• Proven success in leading teams (both direct and indirect) with multiple accountabilities
• Excellent data analysis and experience working with Access, SQL and Excel
• Lean, 6 sigma experience and/or certification
Additional Information
COVID 19 Vaccination:
Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field. Every associate and contractor who work inside a Humana facility or in the field, regardless of vaccination status, must complete a daily health screening questionnaire.
Interview Format:
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.
Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website.
Work-At-Home Requirements
WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense. A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required. Satellite and Wireless Internet service is NOT allowed for this role.
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Scheduled Weekly Hours
20 Show more details...
via Humana Careers
posted_at: 3 days agoschedule_type: Full-time
Description
Responsibilities...
As a Home Health Physical Therapist, you will:
• Plan and administer prescribed skilled physical therapy treatment and training for patients suffering from various injuries, illnesses and functional disabilities to attain highest level of physical function.
• Test/screen the patient’s physical strengths to assist the physician in evaluating the patient’s level of function and records findings to develop or
Description
Responsibilities...
As a Home Health Physical Therapist, you will:
• Plan and administer prescribed skilled physical therapy treatment and training for patients suffering from various injuries, illnesses and functional disabilities to attain highest level of physical function.
• Test/screen the patient’s physical strengths to assist the physician in evaluating the patient’s level of function and records findings to develop or pursue treatment programs and establish measurable training objectives.
• Develop/implement a conditioning/rehabilitation program consistent with physician’s Plan of Treatment and the overall goals of the patient/rehab team. Adjust treatment as needed to achieve maximum results.
• Confer with physician and clinical team members to obtain additional patient information and assist in developing, implementing and revising the therapy treatment program and Plan of Treatment.
• Provide Physical Therapy Assistants and Home Health Aide staff with written instructions/care plan that reflects current plan of care as related to therapy, supervise/evaluate staffs' performance. Monitor the appropriate completion of documentation by physical therapy assistants and home health aides/personal care workers as part of the supervisory/leadership responsibility.
• Accurately, promptly and thoroughly document patients' care observations, interventions and evaluations. Assure that interim (verbal) orders received from the physician and physical therapist are promptly and accurately documented, submitted for physician signature and implemented
• Report patient's progress to the patient's physician, Clinical Manager, staff, patient and family. Submit evaluation, treatment plans, progress reports and discharge summary to the supervisor and care management staff.
Required Experience/Skills:
• Degree from an accredited Physical Therapy Program (approved by the APTA)
• Minimum of one year physical therapy experience preferred
• Current and unrestricted Physical Therapy license
• Current CPR certification
• Strong organizational and communication skills
• A valid driver’s license, auto insurance, and reliable transportation are required.
• This role requires full COVID-19 vaccination
Scheduled Weekly Hours
40 Show more details...
Responsibilities...
As a Home Health Physical Therapist, you will:
• Plan and administer prescribed skilled physical therapy treatment and training for patients suffering from various injuries, illnesses and functional disabilities to attain highest level of physical function.
• Test/screen the patient’s physical strengths to assist the physician in evaluating the patient’s level of function and records findings to develop or pursue treatment programs and establish measurable training objectives.
• Develop/implement a conditioning/rehabilitation program consistent with physician’s Plan of Treatment and the overall goals of the patient/rehab team. Adjust treatment as needed to achieve maximum results.
• Confer with physician and clinical team members to obtain additional patient information and assist in developing, implementing and revising the therapy treatment program and Plan of Treatment.
• Provide Physical Therapy Assistants and Home Health Aide staff with written instructions/care plan that reflects current plan of care as related to therapy, supervise/evaluate staffs' performance. Monitor the appropriate completion of documentation by physical therapy assistants and home health aides/personal care workers as part of the supervisory/leadership responsibility.
• Accurately, promptly and thoroughly document patients' care observations, interventions and evaluations. Assure that interim (verbal) orders received from the physician and physical therapist are promptly and accurately documented, submitted for physician signature and implemented
• Report patient's progress to the patient's physician, Clinical Manager, staff, patient and family. Submit evaluation, treatment plans, progress reports and discharge summary to the supervisor and care management staff.
Required Experience/Skills:
• Degree from an accredited Physical Therapy Program (approved by the APTA)
• Minimum of one year physical therapy experience preferred
• Current and unrestricted Physical Therapy license
• Current CPR certification
• Strong organizational and communication skills
• A valid driver’s license, auto insurance, and reliable transportation are required.
• This role requires full COVID-19 vaccination
Scheduled Weekly Hours
40 Show more details...
via Humana Careers
posted_at: 4 days agoschedule_type: Full-time
Description
Responsibilities...
As a Home Health Physical Therapist Assistant, you will:
• Administer the physical therapy treatment plan as developed by the Physical Therapist.
• Administer non-complex active and passive manual therapeutic exercises, therapeutic massage, traction heat, light, cold, water, and electrical modalities to patients.
• Accurately documents daily, weekly, or monthly records of clients’. Submits clinical paperwork
Description
Responsibilities...
As a Home Health Physical Therapist Assistant, you will:
• Administer the physical therapy treatment plan as developed by the Physical Therapist.
• Administer non-complex active and passive manual therapeutic exercises, therapeutic massage, traction heat, light, cold, water, and electrical modalities to patients.
• Accurately documents daily, weekly, or monthly records of clients’. Submits clinical paperwork to the office on time each week.
• Attend educational meetings and coordinates and contributes to department in-services.
• Notify physical therapist or Executive Director of any equipment failures, lack of supplies, staff or client changes, and any other departmental
• Schedule clients and performs varied office tasks.
• Apply concepts of infection control and universal precautions in performing patient care activities.
• Accept clinical assignments that are consistent with education and competence to care for patients.
• Promote compliance with all fiscal intermediaries and/or other third-party payors, through education, coaching, and other assistance as necessary.
Required Experience/Skills:
• Associate degree in Physical Therapy from an American Physical Therapy Association.
• Current state license to practice Physical Therapy.
• Valid driver’s license, auto insurance and reliable transportation.
• Proof of current CPR certification.
• Minimum two years experience as a Physical Therapy Assistant,
• Comprehensive knowledge of the physical, emotional, social, and biological changes that occur in the geriatric population.
• Self-directed, enthusiastic, and accepts constructive feedback.
• Demonstrates good verbal and written communication and organization skills.
• Communicates and demonstrates a professional image/attitude for patients, families, clients, coworkers, and others.
• Meets mandatory continuing education requirements of Kindred at Home and licensing board. Maintains clinical competency in Physical Therapy practice and theory.
• Ability to work a flexible schedule and travel locally.
• Able to maintain confidentiality.
• Maintains current licensure certifications and meets mandatory continuing education requirements.
• Must read, write, and speak fluent English.
• Must have good and regular attendance.
• Performs other related duties as assigned.
• This role requires full COVID-19 vaccination.
Scheduled Weekly Hours
40 Show more details...
Responsibilities...
As a Home Health Physical Therapist Assistant, you will:
• Administer the physical therapy treatment plan as developed by the Physical Therapist.
• Administer non-complex active and passive manual therapeutic exercises, therapeutic massage, traction heat, light, cold, water, and electrical modalities to patients.
• Accurately documents daily, weekly, or monthly records of clients’. Submits clinical paperwork to the office on time each week.
• Attend educational meetings and coordinates and contributes to department in-services.
• Notify physical therapist or Executive Director of any equipment failures, lack of supplies, staff or client changes, and any other departmental
• Schedule clients and performs varied office tasks.
• Apply concepts of infection control and universal precautions in performing patient care activities.
• Accept clinical assignments that are consistent with education and competence to care for patients.
• Promote compliance with all fiscal intermediaries and/or other third-party payors, through education, coaching, and other assistance as necessary.
Required Experience/Skills:
• Associate degree in Physical Therapy from an American Physical Therapy Association.
• Current state license to practice Physical Therapy.
• Valid driver’s license, auto insurance and reliable transportation.
• Proof of current CPR certification.
• Minimum two years experience as a Physical Therapy Assistant,
• Comprehensive knowledge of the physical, emotional, social, and biological changes that occur in the geriatric population.
• Self-directed, enthusiastic, and accepts constructive feedback.
• Demonstrates good verbal and written communication and organization skills.
• Communicates and demonstrates a professional image/attitude for patients, families, clients, coworkers, and others.
• Meets mandatory continuing education requirements of Kindred at Home and licensing board. Maintains clinical competency in Physical Therapy practice and theory.
• Ability to work a flexible schedule and travel locally.
• Able to maintain confidentiality.
• Maintains current licensure certifications and meets mandatory continuing education requirements.
• Must read, write, and speak fluent English.
• Must have good and regular attendance.
• Performs other related duties as assigned.
• This role requires full COVID-19 vaccination.
Scheduled Weekly Hours
40 Show more details...
via Humana Careers
posted_at: 3 days agoschedule_type: Full-time
Description
The Manager, Clinic/Center Administration plans and directs the work of professional and support personnel who provide outpatient care to patients in a clinical setting. The Manager, Clinic/Center Administration works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receives assignments in the form of objectives and... determines approach, resources, schedules and goals.
Responsibilities
The
Description
The Manager, Clinic/Center Administration plans and directs the work of professional and support personnel who provide outpatient care to patients in a clinical setting. The Manager, Clinic/Center Administration works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receives assignments in the form of objectives and... determines approach, resources, schedules and goals.
Responsibilities
The Manager, Clinic/Center Administration helps develop and leads implementation for staffing plans, policies and procedures for the facility and works closely with clinicians to ensure optimal patient outcomes. Decisions are typically related to resources, approach, and tactical operations for projects and initiatives involving own departmental area. Requires cross departmental collaboration, and conducts briefings and area meetings; maintains frequent contact with other managers across the department.
Required Qualifications
• Bachelor's Degree
• 6 or more years of technical experience
• 2 or more years of management experience
• This role is considered patient facing and is part of Humana/Senior Bridge's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
• Direct leadership experience and demonstrated ability to lead, coach and mentor teams
• Proven interpersonal skills with the ability to interface effectively both internally and externally with a wide range of people including physicians, office staff, hospital executives, medical groups, IPA's, community organizations and other health plan staff
• Knowledge of and experience working with Provider Communities
• Experience with Electronic Medical Record (EMRs) or Health Information Management (HIMs) systems
• Knowledge of Excel, Word and Power Point Presentations in a business setting
• A high level of engagement and emotional intelligence
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
• Basic knowledge of Population Health Strategy
• Medicare knowledge
• Managed care experience
• Value Based Care knowledge
• Proven ability to function effectively in matrix management environment and as a member of an interdisciplinary team
• Solid understanding of medical care delivery, managed care financial arrangements and reimbursement
• Bachelor's degree, preferably in Business Administration, Healthcare Administration or related field
• Experience managing a budget of $500,000+
Additional Information
For this job, associates are required to be fully COVID vaccinated or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are a healthcare company committed to putting health and safety first for our members, patients, associates, and the communities we serve.
If progressed to offer, you will be required to:
• Provide proof of full vaccination or commit to mask and/or testing protocols OR
• Provide proof of applicable exemption including any required supporting documentation
Medical, religious, state and remote-only work exemptions are available.
Alert: Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website.
Scheduled Weekly Hours
40 Show more details...
The Manager, Clinic/Center Administration plans and directs the work of professional and support personnel who provide outpatient care to patients in a clinical setting. The Manager, Clinic/Center Administration works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receives assignments in the form of objectives and... determines approach, resources, schedules and goals.
Responsibilities
The Manager, Clinic/Center Administration helps develop and leads implementation for staffing plans, policies and procedures for the facility and works closely with clinicians to ensure optimal patient outcomes. Decisions are typically related to resources, approach, and tactical operations for projects and initiatives involving own departmental area. Requires cross departmental collaboration, and conducts briefings and area meetings; maintains frequent contact with other managers across the department.
Required Qualifications
• Bachelor's Degree
• 6 or more years of technical experience
• 2 or more years of management experience
• This role is considered patient facing and is part of Humana/Senior Bridge's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
• Direct leadership experience and demonstrated ability to lead, coach and mentor teams
• Proven interpersonal skills with the ability to interface effectively both internally and externally with a wide range of people including physicians, office staff, hospital executives, medical groups, IPA's, community organizations and other health plan staff
• Knowledge of and experience working with Provider Communities
• Experience with Electronic Medical Record (EMRs) or Health Information Management (HIMs) systems
• Knowledge of Excel, Word and Power Point Presentations in a business setting
• A high level of engagement and emotional intelligence
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
• Basic knowledge of Population Health Strategy
• Medicare knowledge
• Managed care experience
• Value Based Care knowledge
• Proven ability to function effectively in matrix management environment and as a member of an interdisciplinary team
• Solid understanding of medical care delivery, managed care financial arrangements and reimbursement
• Bachelor's degree, preferably in Business Administration, Healthcare Administration or related field
• Experience managing a budget of $500,000+
Additional Information
For this job, associates are required to be fully COVID vaccinated or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are a healthcare company committed to putting health and safety first for our members, patients, associates, and the communities we serve.
If progressed to offer, you will be required to:
• Provide proof of full vaccination or commit to mask and/or testing protocols OR
• Provide proof of applicable exemption including any required supporting documentation
Medical, religious, state and remote-only work exemptions are available.
Alert: Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website.
Scheduled Weekly Hours
40 Show more details...
via Humana Careers
posted_at: 3 days agoschedule_type: Full-timework_from_home: 1
Description
Are you passionate about contributing to the well-being of the Medicare population? Are you looking for a role that will let your creative ideas, relationship management and sales ability shine? If so, the Broker Relationship Executive position is the right position for you. The Broker Relationship Executive engages independently contracted agents regarding the retail products... available from Humana including Medicare, dental & vision.
Description
Are you passionate about contributing to the well-being of the Medicare population? Are you looking for a role that will let your creative ideas, relationship management and sales ability shine? If so, the Broker Relationship Executive position is the right position for you. The Broker Relationship Executive engages independently contracted agents regarding the retail products... available from Humana including Medicare, dental & vision. The work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.
Responsibilities
Job Description
The Broker Relationship Executive (BRE) recruits, trains and impacts the selling behaviors of agents via telephonic & electronic communication methods.
Typical responsibilities of the BRE include and are not limited to:
• Involve both inbound and outbound calling to agents.
• Collaborate with field representatives and local Humana market offices to achieve sales goals.
• Responsible for organizing and managing the day-to-day selling and/or account management activity.
• Accountable for achieving new sales and/or renewal goals for defined territory...
This is a remote position
#LI-Remote
Required Qualifications
Candidate must meet 1 of the following:
• Bachelor's degree plus 2 to 3 years of strong relationship management and sales experience
• 5 or more years of strong relationship management and sales experience
Candidate must meet ALL of the following:
• Active Health & Life Insurance licenses OR ability to obtain prior to start date
• Intermediate proficiency or better in Microsoft Office programs (Outlook, Excel, PowerPoint, Word)
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
• A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
• Satellite and Wireless Internet service is NOT allowed for this role.
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Preferred Qualifications
• Experience working with Medicare Products
• Healthcare industry experience
• Bilingual in English and Spanish or Korean, or Mandarin; Ability to read, write, speak without limitations or assistance.
Additional Information
• Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.
• Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.
Interview Format
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
If you are selected to move forward in the process, you will receive an email correspondence inviting you to participate in a Modern Hire prescreen. In this prescreen, you will receive a set of questions over the phone and be given the opportunity to record your audio responses to each question. You should anticipate this prescreen taking about 15 minutes. Your responses will be reviewed and if selected to move forward, you will be contacted with additional details involving the next step in the process.
Scheduled Weekly Hours
40 Show more details...
Are you passionate about contributing to the well-being of the Medicare population? Are you looking for a role that will let your creative ideas, relationship management and sales ability shine? If so, the Broker Relationship Executive position is the right position for you. The Broker Relationship Executive engages independently contracted agents regarding the retail products... available from Humana including Medicare, dental & vision. The work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.
Responsibilities
Job Description
The Broker Relationship Executive (BRE) recruits, trains and impacts the selling behaviors of agents via telephonic & electronic communication methods.
Typical responsibilities of the BRE include and are not limited to:
• Involve both inbound and outbound calling to agents.
• Collaborate with field representatives and local Humana market offices to achieve sales goals.
• Responsible for organizing and managing the day-to-day selling and/or account management activity.
• Accountable for achieving new sales and/or renewal goals for defined territory...
This is a remote position
#LI-Remote
Required Qualifications
Candidate must meet 1 of the following:
• Bachelor's degree plus 2 to 3 years of strong relationship management and sales experience
• 5 or more years of strong relationship management and sales experience
Candidate must meet ALL of the following:
• Active Health & Life Insurance licenses OR ability to obtain prior to start date
• Intermediate proficiency or better in Microsoft Office programs (Outlook, Excel, PowerPoint, Word)
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
• A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
• Satellite and Wireless Internet service is NOT allowed for this role.
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Preferred Qualifications
• Experience working with Medicare Products
• Healthcare industry experience
• Bilingual in English and Spanish or Korean, or Mandarin; Ability to read, write, speak without limitations or assistance.
Additional Information
• Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.
• Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.
Interview Format
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
If you are selected to move forward in the process, you will receive an email correspondence inviting you to participate in a Modern Hire prescreen. In this prescreen, you will receive a set of questions over the phone and be given the opportunity to record your audio responses to each question. You should anticipate this prescreen taking about 15 minutes. Your responses will be reviewed and if selected to move forward, you will be contacted with additional details involving the next step in the process.
Scheduled Weekly Hours
40 Show more details...
via Humana Careers
posted_at: 3 days agoschedule_type: Full-time
Description
The Medical Assistant 2 is the first point of contact for patient care. Responsible for administrative duties in addition to patient care. The Medical Assistant 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments...
Responsibilities
About Us
Healthcare isn’t just about health anymore. It’s about caring for
Description
The Medical Assistant 2 is the first point of contact for patient care. Responsible for administrative duties in addition to patient care. The Medical Assistant 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments...
Responsibilities
About Us
Healthcare isn’t just about health anymore. It’s about caring for family, friends, finances, and personal life goals. It’s about living life fully. At Conviva, a wholly owned subsidiary of Humana, Inc., we want to help people everywhere, including our team members, lead their best lives. We support our team members to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our team members fresh perspective, new insights, and exciting opportunities to enhance their careers. At Conviva, we’re seeking innovative people who want to make positive changes in their lives, the lives of our patients, and the healthcare industry.
The Role
The Medical Assistant performs clinical duties such as discussing symptoms and gathering and inputting information into the electronic medical records system, taking vital signs, giving injections, performing diagnostic tests, collecting specimens, drawing blood, sterilizing and cleaning equipment, and maintaining examination rooms at an outpatient care site.
Collaborates closely with Physicians and Nurses. Delivers direct patient care dependent on what active certification allows. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction.
Benefits
We offer tangible and intangible benefits such as medical, dental and vision benefits, 401k with matching, tuition reimbursement, paid vacation and sick time, paid holidays, work-life balance, growth, a positive culture and much more.
Vaccine Policy
Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.
Requirements
• Active Medical Assistant Certification or Registration from the following: **Please note if you are currently not certified, we will require completion of Conviva approved certification program within one year from hire date**
• (NHA) National Healthcareer Association
• (AAMA) American Association of Medical Assistants
• (AMT) American Medical Technologists
• (NAHP) National Association for Health Professionals (does not require MA diploma to take exam)
• (NAHT) National Association of Healthcare Technicians
• (NCCT) National Center for Competency Testing
• (ARMA) American Registry of Medical Assistants
• (AAH) American Allied Health
• (MedCA) Medical Career Assessments
• Experience in a fast pace/high volume environment
• A minimum of six months of experience in clinical role
• Experience with Electronic Medical Records Software
• Basic Computer knowledge to include Experience with MS Outlook
• Must be a team player with excellent communication skills
• Hands-on professional Phlebotomy experience
• Willingness to learn and be cross trained in other roles based on business need
• Must be able to work at the Conviva Care clinic located at 12602 Toepperwein Rd, Suite 100 San Antonio, TX 78233
Preferred Qualifications
• Bilingual; English & Spanish (will update based on your responses)
• Experience with HEDIS
• CPR certification
Work Schedule:
• Monday to Friday 8AM-5PM
• Schedule may change as per center needs
• This role is considered patient facing and is part of Conviva’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB
Scheduled Weekly Hours
40 Show more details...
The Medical Assistant 2 is the first point of contact for patient care. Responsible for administrative duties in addition to patient care. The Medical Assistant 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments...
Responsibilities
About Us
Healthcare isn’t just about health anymore. It’s about caring for family, friends, finances, and personal life goals. It’s about living life fully. At Conviva, a wholly owned subsidiary of Humana, Inc., we want to help people everywhere, including our team members, lead their best lives. We support our team members to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our team members fresh perspective, new insights, and exciting opportunities to enhance their careers. At Conviva, we’re seeking innovative people who want to make positive changes in their lives, the lives of our patients, and the healthcare industry.
The Role
The Medical Assistant performs clinical duties such as discussing symptoms and gathering and inputting information into the electronic medical records system, taking vital signs, giving injections, performing diagnostic tests, collecting specimens, drawing blood, sterilizing and cleaning equipment, and maintaining examination rooms at an outpatient care site.
Collaborates closely with Physicians and Nurses. Delivers direct patient care dependent on what active certification allows. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction.
Benefits
We offer tangible and intangible benefits such as medical, dental and vision benefits, 401k with matching, tuition reimbursement, paid vacation and sick time, paid holidays, work-life balance, growth, a positive culture and much more.
Vaccine Policy
Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.
Requirements
• Active Medical Assistant Certification or Registration from the following: **Please note if you are currently not certified, we will require completion of Conviva approved certification program within one year from hire date**
• (NHA) National Healthcareer Association
• (AAMA) American Association of Medical Assistants
• (AMT) American Medical Technologists
• (NAHP) National Association for Health Professionals (does not require MA diploma to take exam)
• (NAHT) National Association of Healthcare Technicians
• (NCCT) National Center for Competency Testing
• (ARMA) American Registry of Medical Assistants
• (AAH) American Allied Health
• (MedCA) Medical Career Assessments
• Experience in a fast pace/high volume environment
• A minimum of six months of experience in clinical role
• Experience with Electronic Medical Records Software
• Basic Computer knowledge to include Experience with MS Outlook
• Must be a team player with excellent communication skills
• Hands-on professional Phlebotomy experience
• Willingness to learn and be cross trained in other roles based on business need
• Must be able to work at the Conviva Care clinic located at 12602 Toepperwein Rd, Suite 100 San Antonio, TX 78233
Preferred Qualifications
• Bilingual; English & Spanish (will update based on your responses)
• Experience with HEDIS
• CPR certification
Work Schedule:
• Monday to Friday 8AM-5PM
• Schedule may change as per center needs
• This role is considered patient facing and is part of Conviva’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB
Scheduled Weekly Hours
40 Show more details...
via Humana Careers
posted_at: 3 days agoschedule_type: Full-time
Description
The Supervisor, Care Management leads teams of nurses and behavior health professionals responsible for care management. The Supervisor, Care Management works within thorough, prescribed guidelines and procedures; uses independent judgment requiring analysis of variable factors to solve basic problems; collaborates with management and top professionals/specialists in selection of... methods, techniques, and analytical approach.
Responsibilities
The
Description
The Supervisor, Care Management leads teams of nurses and behavior health professionals responsible for care management. The Supervisor, Care Management works within thorough, prescribed guidelines and procedures; uses independent judgment requiring analysis of variable factors to solve basic problems; collaborates with management and top professionals/specialists in selection of... methods, techniques, and analytical approach.
Responsibilities
The Supervisor, Care Management oversees the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. Decisions are typically are related to schedule, plans and daily operations. Performs escalated or more complex work of a similar nature, and supervises a group of typically support and technical associates; coordinates and provides day-to-day oversight to associates. Ensures consistency in execution across team. Holds team members accountable for following established policies.
Required Qualifications
• Current RN license
• 3 or more years of professional experience
• Prior supervisory experience with ability to provide mentorship and coaching as needed
• Proven ability to work independently and demonstrate critical thinking skills
• Exceptional communication and interpersonal skills
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• Able to demonstrate proficiency with Microsoft Office Products
Preferred Qualifications
• BSN or Bachelor's degree in a related field
• Health Plan experience
• Prior Medicare / Medicaid experience
• Previous experience in utilization management, quality management or performance improvement
• Call center or triage experience
• Bilingual
Additional Information
Scheduled Weekly Hours
40 Show more details...
The Supervisor, Care Management leads teams of nurses and behavior health professionals responsible for care management. The Supervisor, Care Management works within thorough, prescribed guidelines and procedures; uses independent judgment requiring analysis of variable factors to solve basic problems; collaborates with management and top professionals/specialists in selection of... methods, techniques, and analytical approach.
Responsibilities
The Supervisor, Care Management oversees the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. Decisions are typically are related to schedule, plans and daily operations. Performs escalated or more complex work of a similar nature, and supervises a group of typically support and technical associates; coordinates and provides day-to-day oversight to associates. Ensures consistency in execution across team. Holds team members accountable for following established policies.
Required Qualifications
• Current RN license
• 3 or more years of professional experience
• Prior supervisory experience with ability to provide mentorship and coaching as needed
• Proven ability to work independently and demonstrate critical thinking skills
• Exceptional communication and interpersonal skills
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• Able to demonstrate proficiency with Microsoft Office Products
Preferred Qualifications
• BSN or Bachelor's degree in a related field
• Health Plan experience
• Prior Medicare / Medicaid experience
• Previous experience in utilization management, quality management or performance improvement
• Call center or triage experience
• Bilingual
Additional Information
Scheduled Weekly Hours
40 Show more details...
via Humana Careers
posted_at: 3 days agoschedule_type: Full-time
Description
The Medical Assistant is the first point of contact for patient care. Responsible for administrative duties in addition to patient care. The Medical Assistant performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills...
Responsibilities
The Medical Assistant performs clinical duties such as discussing symptoms and gathering and inputting
Description
The Medical Assistant is the first point of contact for patient care. Responsible for administrative duties in addition to patient care. The Medical Assistant performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills...
Responsibilities
The Medical Assistant performs clinical duties such as discussing symptoms and gathering and inputting information into the electronic medical records system, taking vital signs, giving injections, performing diagnostic tests, collecting specimens, drawing blood, sterilizing and cleaning equipment, and maintaining examination rooms at an outpatient care site. Collaborates closely with Physicians and Nurses. Delivers direct patient care dependent on what active certification allows. Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.
Required Qualifications
• 1 - 3 years of Medical Assistant experience in 'back-office' direct patient care
• Applicable State licensure in field of study (RMA/ CMA)
• Current CPR certification
• Less than 2 years of leadership experience
• This role is considered patient facing and is part of Humana/Senior Bridge's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
• Must be a team player with excellent communication skills
• Experience in a fast pace/high volume environment
• Experience with MS Outlook
• Basic Computer knowledge
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
• High School Diploma or GED
• Bilingual
• Hands-on professional Phlebotomy experience
• Experience with Electronic Medical Records
• Experience with HEDIS
• Active Medical Assistant Certification or Registration from the following: American Association of Medical Assistant (AAMA), National Healthcareer Association, American Registry of Medical Assistants, National Association for Health Professionals, and/or American Medical Technologist
• Rad tech license ( AART)
Additional Information
• This role is considered patient facing and is part of Humana/Senior Bridge's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
• Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters.
• Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.
Alert
CenterWell, is a subsidiary of Humana, values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website.
Scheduled Weekly Hours
40 Show more details...
The Medical Assistant is the first point of contact for patient care. Responsible for administrative duties in addition to patient care. The Medical Assistant performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills...
Responsibilities
The Medical Assistant performs clinical duties such as discussing symptoms and gathering and inputting information into the electronic medical records system, taking vital signs, giving injections, performing diagnostic tests, collecting specimens, drawing blood, sterilizing and cleaning equipment, and maintaining examination rooms at an outpatient care site. Collaborates closely with Physicians and Nurses. Delivers direct patient care dependent on what active certification allows. Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.
Required Qualifications
• 1 - 3 years of Medical Assistant experience in 'back-office' direct patient care
• Applicable State licensure in field of study (RMA/ CMA)
• Current CPR certification
• Less than 2 years of leadership experience
• This role is considered patient facing and is part of Humana/Senior Bridge's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
• Must be a team player with excellent communication skills
• Experience in a fast pace/high volume environment
• Experience with MS Outlook
• Basic Computer knowledge
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
• High School Diploma or GED
• Bilingual
• Hands-on professional Phlebotomy experience
• Experience with Electronic Medical Records
• Experience with HEDIS
• Active Medical Assistant Certification or Registration from the following: American Association of Medical Assistant (AAMA), National Healthcareer Association, American Registry of Medical Assistants, National Association for Health Professionals, and/or American Medical Technologist
• Rad tech license ( AART)
Additional Information
• This role is considered patient facing and is part of Humana/Senior Bridge's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
• Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters.
• Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.
Alert
CenterWell, is a subsidiary of Humana, values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website.
Scheduled Weekly Hours
40 Show more details...
via Humana Careers
posted_at: 3 days agoschedule_type: Full-time
Description
Healthcare isn’t just about health anymore. It’s about caring for family, friends, finances, and personal life goals. It’s about living life fully. At Conviva, a wholly-owned subsidiary of Humana, Inc., we want to help people everywhere, including our team members, lead their best lives. We support our team members to be happier, healthier, and more productive in their professional... and personal lives. We encourage our people
Description
Healthcare isn’t just about health anymore. It’s about caring for family, friends, finances, and personal life goals. It’s about living life fully. At Conviva, a wholly-owned subsidiary of Humana, Inc., we want to help people everywhere, including our team members, lead their best lives. We support our team members to be happier, healthier, and more productive in their professional... and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our team members fresh perspective, new insights, and exciting opportunities to enhance their careers. At Conviva, we’re seeking innovative people who want to make positive changes in their lives, the lives of our patients, and the healthcare industry as a whole.
Responsibilities
Must Be Bilingual in English and Spanish
Conviva is seeking a dedicated, compassionate and cheerful BILINGUAL Front Desk Receptionist who is interested in being part of a team that focuses on excellent service to others.
The Front Desk Receptionist operates a switchboard or multi-line phone and maintains long distance call logs. Takes and distributes accurate messages. Greets visitors and determines the nature of their visit, issues visitor passes and maintains visitor logs, alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee. Responds to routine inquiries from internal or external sources such as the organization's location, hours of operation, phone numbers, and/or email address. Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages.
Center Address: Conviva Care Center North Miami Beach, 1648 NE 163rd St, North Miami Beach, FL 33162
Essential Functions
• Answer phone calls utilizing a multi‐line telephone system.
• Ensure accurate and timely processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff.
• Ensure thorough records are maintained by documenting discussion, messages and actions taken to process inquiries.
• Resolve patient issues through independent problem solving and with a goal of first call.
Required Qualifications
• Must be Bilingual English (read, write & speak) and Spanish (speak).
• Experience in EMR systems such as E-Clinical Works, Epic, Athena Health, and/or NextGen.
• Experience in a medical office or healthcare setting utilizing a computer-based practice management software system.
• Ability to handle high call volume and multi‐task while providing an exceptional customer experience.
• Strong organizational, written and verbal communication skills.
• Ability to remain calm and helpful even when dealing with upset customers
• Foster teamwork and partnerships with cross‐functional departments to resolve issues and improve customer experience.
• Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook.
Preferred Qualifications
• High school diploma or equivalent
• Experience in a highly customer service-oriented environment.
• Knowledge of and strict adherence to HIPAA
Working Hours: Monday - Friday, 8AM - 5PM
Alert
Conviva, a subsidiary of Humana, values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website.
Interview Format
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.
If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Modern Hire interview. In this interview, you will receive a set of interview questions over your phone and you will provide recorded or text message responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.
Benefits
Being a part of the Conviva team gives you: We offer tangible and intangible benefits such as medical, dental and vision benefits, 401k, tuition reimbursement, vacation, paid holidays, work-life balance, growth, a positive and fun culture and much more.
Additional Information:
Associates are required to be fully COVID vaccinated, including booster, or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home.
If progressed to offer, candidates will be required to:
• Provide proof of full vaccination, including booster OR
• Provide proof of applicable exemption including any required supporting documentation. Medical, religious, and state exemptions will be available,
#LI-MM1
#LI-Onsite
Scheduled Weekly Hours
40 Show more details...
Healthcare isn’t just about health anymore. It’s about caring for family, friends, finances, and personal life goals. It’s about living life fully. At Conviva, a wholly-owned subsidiary of Humana, Inc., we want to help people everywhere, including our team members, lead their best lives. We support our team members to be happier, healthier, and more productive in their professional... and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our team members fresh perspective, new insights, and exciting opportunities to enhance their careers. At Conviva, we’re seeking innovative people who want to make positive changes in their lives, the lives of our patients, and the healthcare industry as a whole.
Responsibilities
Must Be Bilingual in English and Spanish
Conviva is seeking a dedicated, compassionate and cheerful BILINGUAL Front Desk Receptionist who is interested in being part of a team that focuses on excellent service to others.
The Front Desk Receptionist operates a switchboard or multi-line phone and maintains long distance call logs. Takes and distributes accurate messages. Greets visitors and determines the nature of their visit, issues visitor passes and maintains visitor logs, alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee. Responds to routine inquiries from internal or external sources such as the organization's location, hours of operation, phone numbers, and/or email address. Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages.
Center Address: Conviva Care Center North Miami Beach, 1648 NE 163rd St, North Miami Beach, FL 33162
Essential Functions
• Answer phone calls utilizing a multi‐line telephone system.
• Ensure accurate and timely processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff.
• Ensure thorough records are maintained by documenting discussion, messages and actions taken to process inquiries.
• Resolve patient issues through independent problem solving and with a goal of first call.
Required Qualifications
• Must be Bilingual English (read, write & speak) and Spanish (speak).
• Experience in EMR systems such as E-Clinical Works, Epic, Athena Health, and/or NextGen.
• Experience in a medical office or healthcare setting utilizing a computer-based practice management software system.
• Ability to handle high call volume and multi‐task while providing an exceptional customer experience.
• Strong organizational, written and verbal communication skills.
• Ability to remain calm and helpful even when dealing with upset customers
• Foster teamwork and partnerships with cross‐functional departments to resolve issues and improve customer experience.
• Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook.
Preferred Qualifications
• High school diploma or equivalent
• Experience in a highly customer service-oriented environment.
• Knowledge of and strict adherence to HIPAA
Working Hours: Monday - Friday, 8AM - 5PM
Alert
Conviva, a subsidiary of Humana, values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website.
Interview Format
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.
If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Modern Hire interview. In this interview, you will receive a set of interview questions over your phone and you will provide recorded or text message responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.
Benefits
Being a part of the Conviva team gives you: We offer tangible and intangible benefits such as medical, dental and vision benefits, 401k, tuition reimbursement, vacation, paid holidays, work-life balance, growth, a positive and fun culture and much more.
Additional Information:
Associates are required to be fully COVID vaccinated, including booster, or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home.
If progressed to offer, candidates will be required to:
• Provide proof of full vaccination, including booster OR
• Provide proof of applicable exemption including any required supporting documentation. Medical, religious, and state exemptions will be available,
#LI-MM1
#LI-Onsite
Scheduled Weekly Hours
40 Show more details...
via Humana Careers
posted_at: 4 days agoschedule_type: Full-time
Description
Healthcare isn’t just about health anymore. It’s about caring for family, friends, finances, and personal life goals. It’s about living life fully. At Conviva, we want to help people everywhere, including our associates, lead their best lives. We support our associates to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to... build relationships that inspire, support, and
Description
Healthcare isn’t just about health anymore. It’s about caring for family, friends, finances, and personal life goals. It’s about living life fully. At Conviva, we want to help people everywhere, including our associates, lead their best lives. We support our associates to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to... build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our associates fresh perspective, new insights, and exciting opportunities to grow their careers. At Conviva, we’re seeking innovative people who want to make positive changes in their lives, the lives of our members, and the healthcare industry as a whole.
The Medical Assistant is the first point of contact for patient care. Responsible for administrative duties in addition to patient care. The Medical Assistant performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.
Responsibilities
The Medical Assistant performs clinical duties such as discussing symptoms and gathering and inputting information into the electronic medical records system, taking vital signs, giving injections, performing diagnostic tests, collecting specimens, drawing blood, sterilizing and cleaning equipment, and maintaining examination rooms at an outpatient care site. Collaborates closely with Physicians and Nurses. Delivers direct patient care dependent on what active certification allows. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
Medical Assistant Job Functions:
• Prepares the examination room for the patient
• Performs EKGs and PFTs
• Taking patient vital signs and recording vitals in medical chart
• Draws blood for elderly patients
• Assist Doctor
• Scheduling appointments for patients as well as registration
• Verifies patient information by interviewing patients; reviewing and/or recording medical history; confirming purpose of visit or treatment.
Required Qualifications:
• 1 – 3 years of Medical Assistant experience in 'back-office' direct patient care
• NOTE: This is a Float Medical Assistant position. Your home office will be Plantation, but twice a month, you will be asked to help in 2 different Conviva Clinics in Pembroke Pines.
• This role is considered patient facing and is part of Humana/Senior Bridge's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
• Must be a team player with excellent communication skills
• Experience in a fast paced/high volume environment
• Experience with MS Outlook
• Basic Computer knowledge
Preferred Qualifications:
• Hands-on professional Phlebotomy experience
• Bilingual in English and Spanish is preferred
• Experience with Electronic Medical Records
• Experience with HEDIS
• Active Medical Assistant Certification or Registration from the following: American Association of Medical Assistant (AAMA), National Healthcareer Association, American Registry of Medical Assistants, National Association for Health Professionals, and/or American Medical Technologist
Schedule: Monday – Friday 8:00 AM to 5:00 PM
NOTE: This is a Float Medical Assistant position. Your home office will be Plantation, but twice a month, you will be asked to help in 2 different Conviva Clinics in Pembroke Pines.
Being a part of the Conviva team gives you: We offer tangible and intangible benefits such as medical, dental and vision benefits, 401k, tuition reimbursement, vacation, paid holidays, work-life balance, growth, a positive and fun culture and much more.
Alert:
Conviva, a subsidiary of Humana, values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website.
Please Note
Associates are required to be fully COVID vaccinated, including booster, or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home.
If progressed to offer, candidates will be required to:
• Provide proof of full vaccination, including booster OR
• Provide proof of applicable exemption including any required supporting documentation
Medical, religious, and state exemptions will be available.
Scheduled Weekly Hours
40 Show more details...
Healthcare isn’t just about health anymore. It’s about caring for family, friends, finances, and personal life goals. It’s about living life fully. At Conviva, we want to help people everywhere, including our associates, lead their best lives. We support our associates to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to... build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our associates fresh perspective, new insights, and exciting opportunities to grow their careers. At Conviva, we’re seeking innovative people who want to make positive changes in their lives, the lives of our members, and the healthcare industry as a whole.
The Medical Assistant is the first point of contact for patient care. Responsible for administrative duties in addition to patient care. The Medical Assistant performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.
Responsibilities
The Medical Assistant performs clinical duties such as discussing symptoms and gathering and inputting information into the electronic medical records system, taking vital signs, giving injections, performing diagnostic tests, collecting specimens, drawing blood, sterilizing and cleaning equipment, and maintaining examination rooms at an outpatient care site. Collaborates closely with Physicians and Nurses. Delivers direct patient care dependent on what active certification allows. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
Medical Assistant Job Functions:
• Prepares the examination room for the patient
• Performs EKGs and PFTs
• Taking patient vital signs and recording vitals in medical chart
• Draws blood for elderly patients
• Assist Doctor
• Scheduling appointments for patients as well as registration
• Verifies patient information by interviewing patients; reviewing and/or recording medical history; confirming purpose of visit or treatment.
Required Qualifications:
• 1 – 3 years of Medical Assistant experience in 'back-office' direct patient care
• NOTE: This is a Float Medical Assistant position. Your home office will be Plantation, but twice a month, you will be asked to help in 2 different Conviva Clinics in Pembroke Pines.
• This role is considered patient facing and is part of Humana/Senior Bridge's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
• Must be a team player with excellent communication skills
• Experience in a fast paced/high volume environment
• Experience with MS Outlook
• Basic Computer knowledge
Preferred Qualifications:
• Hands-on professional Phlebotomy experience
• Bilingual in English and Spanish is preferred
• Experience with Electronic Medical Records
• Experience with HEDIS
• Active Medical Assistant Certification or Registration from the following: American Association of Medical Assistant (AAMA), National Healthcareer Association, American Registry of Medical Assistants, National Association for Health Professionals, and/or American Medical Technologist
Schedule: Monday – Friday 8:00 AM to 5:00 PM
NOTE: This is a Float Medical Assistant position. Your home office will be Plantation, but twice a month, you will be asked to help in 2 different Conviva Clinics in Pembroke Pines.
Being a part of the Conviva team gives you: We offer tangible and intangible benefits such as medical, dental and vision benefits, 401k, tuition reimbursement, vacation, paid holidays, work-life balance, growth, a positive and fun culture and much more.
Alert:
Conviva, a subsidiary of Humana, values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website.
Please Note
Associates are required to be fully COVID vaccinated, including booster, or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home.
If progressed to offer, candidates will be required to:
• Provide proof of full vaccination, including booster OR
• Provide proof of applicable exemption including any required supporting documentation
Medical, religious, and state exemptions will be available.
Scheduled Weekly Hours
40 Show more details...
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