IDC.com is a comprehensive online resource for information technology professionals. It offers a wide range of content and services, including news and analysis of global IT trends, research and forecasts on the IT market, specialized resources for technology users and buyers, and an online marketplace for vendors to showcase their products and services. IDC.com also offers subscription services for additional research, reports, and consulting services. The site's mission is to provide IT professionals with the insights and guidance they need to make critical decisions about their technology investments.
theladders.comHighest paying job titles at International Data Corporation include Chief Marketing Officer (CMO), Senior Account Executive, and IT Infrastructure Manager
idc.comWords our employees most frequently use to describe working at IDC include Innovative, Friendly, Entrepreneurial, and Supportive.
Was this review helpful? I loved it there, very nice. Granted I was an intern but my managers and co workers were beyond friendly.indeed.comInternational Data Corp was a temporary job that I was able to work from home. It was a piece meal job that paid me per items entered on my home computer.
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EncryptedSite is Encrypted
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CountryHosted in United States
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CityAshburn, Virginia
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Latitude\Longitude39.0481 / -77.4728 Google Map
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Traffic rank#3,000 Site Rank
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Site age27 yrs old
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Site Owner informationWhois info
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Founded1964
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HeadquartersFramingham
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PresidentCrawford Del Prete
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Parent organizationInternational Data Group
#3,000
27 yrs
United States
•... Participate in EUC Field Service transition activies
• Assit and be part of Knowledge gatherting and documentation from External Customers and/or Incumbents
• Analysis of Service provision and resourcing based on SLA's, Assets, Call Volumes, Site criticality and customer requirements.
• Due Diligence with customer prior to RFP & BAFO submissions.
• Attend Customer agreed locations to collect all customer processes relating to current delivery of Services around EUC & Field Services.
• Create Process Document of current service for the customer and Partner.
• Work closely with our Third Party Partner
• Understanding of Desk side Support duties and process
• Strong understanding of Break-Fix, Service Requests, IMAC, Incident, Problem, Configuration management and processes within ITIL.
• Active management and coordiantion of workload in the region
• Review of open and assigned tickets as directed by the tower lead
• Assist delivery lead in revewing and verifying vendor invoices of hardware assets
• Strong understanding and skills in SLA, KPI Management KNOWLEDGE:Should have knowledge on Service Desk operation and toolsGood knowledge of ticketing tools (preferably Service Now)Understand Service Desk Ticket concepts in Categorization, Priorities, Work Flows for all different types of calls such as Break-Fix, IMAC, Service Request, Problem, Change Management etc. Should have knowledge on MS Office and Teams Intermediate level knowledge of SCCM / Desktop Central, Intune, Printer Configuration, Imaging Machines, Triaging Breakfix issuesTaking ownership of issues through to resolution on all appropriate requests. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. TECHNICAL SKILLS:Good understanding of End User Computing IT infrastructure Devices to enable understanding of process and requirements - Desktops, Laptops, Printers, Handhelds, Smartphone etc. Good understanding of skills in Microsoft Windows & MAC desktop operating systems and business productivity applications ie Office. Again this is to enable understanding of process and requirements when assessing and collecting process requirements and relaying them. Effective communication in English mandatory, any local languages or one of European Language is favorable.BUSINESS SKILLS:Ability to interact with customers so as to ensure that the service is polite, efficient and responsive Knowledge of in outsourcing and managed servicesHighly proactive solution driven approach Desktop Support Show more details...
The analyst be covering the following on semi-annual basis for the IT Services tracker, including
• Quarterly desk research on companies in the software and cloud services market. including data modeling and validation with companies
• Manage and coordinate research deadlines with IDC’s analysts in various country offices worldwide.
• Preparation of custom deliverables for clients
• Support for client inquiries
• Running, testing, evaluating, and maintaining internal tools
• Preparation and maintenance of internal tools for data gathering and forecasting
• Identify automation areas for internal tools and processes.
In addition, the analyst needs to support any consulting projects related to IT Services and contributing to report series on various topics related to IT services.
• Strong data management and analysing skill
• Strong writing skill on overall market
• Understanding of overall IT services market
• Experience in IT industry will be an advantage
• Client management skill
• Strong interviewing skills
• Strong logical thinkin
• Strong interest in research
• Enthusiastic in learning new business strategy
• Able to probe questions/ has inquisitorial talent
• Good listener Show more details...
Location: Burlington MA...
Job description:
• Ensure Safe and Compliant production of DNA Plasmid and associated intermediates
• Oversee the hiring, training, development, retention, coaching, and overall performance of staff for execution of manufacturing operations
• Provide on-the-floor coaching of the manufacturing team in execution of the process, troubleshooting, cGMPs, and safety practices
• Escalate and drive resolution to issues that may impact operational safety, product quality, or ability to produce
• Work with process SMEs to develop batch records, SOPs and training materials
• Ensure the training of staff and adherence to established procedures
• Establish and maintain a Quality Culture within your team
• Closely partner with QA peers for rapid disposition of batches, including ensuring timely batch record, protocol, and log reviews, deviation investigation support, etc.
• Own the investigation and CAPA implementation for Human Performance deviations
• Own and drive best-in-class shift handover practices (in partnership with the supervisors on either side of your schedule)
• Play a key role in leading ops readiness for new product introductions and technology transfers
• Maintain a flexible schedule based on the demands of production
• Monitor the achievement of business and financial goals, rapidly escalate when critical issues arise that impact our ability to meet those goals
• Collaborate cross-functionally with Technical SMEs (MS&T, PD, Process Eng), Facilities, Validation, Supply Chain, QA, and QC in order to meet business goals
Experience required:
• Requires BS in a relevant science or engineering discipline plus 5 years’ experience in a biotechnology manufacturing/quality/development environment; or an MS with 2-5 years’ experience; or 10 years professional experience with 5 years’ being in a biotechnology manufacturing/quality/development environment.
• Previous Supervisory / Leadership experience is required
• Thorough knowledge and understanding of cGMPs
• Ability to lift 50 lbs
Best Regards,
Vivek Kumar
IDC Technologies, Inc
Job Types: Full-time, Part-time, Contract, Temporary
Salary: $100.00 - $120.00 per year
Benefits:
• 401(k)
• Dental insurance
• Life insurance
• Paid time off
• Vision insurance
Schedule:
• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
Ability to commute/relocate:
• Burlington, MA 01803: Reliably commute or planning to relocate before starting work (Required)
Experience:
• Manufacturing (Required)
Shift availability:
• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)
Work Location: One location Show more details...