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via Salary.com
schedule_type: Full-timework_from_home: 1
Jairayn is a fast-growing consulting start-up searching for flexible go-getters who welcome the challenges of a growing business. We’re specifically looking for a customer success specialist who will roll up their sleeves and lead from the trenches. As a key member of the leadership team, the specialist will help craft our customer-success strategies, building strong relationships with customers... and collaborating with cross-functional leaders
Jairayn is a fast-growing consulting start-up searching for flexible go-getters who welcome the challenges of a growing business. We’re specifically looking for a customer success specialist who will roll up their sleeves and lead from the trenches. As a key member of the leadership team, the specialist will help craft our customer-success strategies, building strong relationships with customers... and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences. The ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships. To succeed in this role, the candidate should have relevant digital or advertising experience and a track record of analyzing and optimizing campaigns.
Objectives of this role
• Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction
• Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services
• Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team
• Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings
• Maintain existing customer-success metrics and data as directed
Responsibilities
• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both
• Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals
• Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables
• Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings
• Prepare documentation or visuals of campaign performance for client; analyze trends in CSAT and NPS scores to identify areas for improvement
• Work with sales and marketing teams to boost customer referrals and develop case studies
Required skills and qualifications
• Three to five years of experience in communications, marketing, sales, account management, or customer success
• Strong skills in verbal and written communications, strategic planning, and project management
• Analytical and process-oriented mindset
• Ability to work effectively across multiple departments in a deadline-driven environment
• Active team player, self-starter, and multitasker who can quickly adjust priorities
Preferred skills and qualifications
• Bachelor’s degree or equivalent
• Knowledge of Salesforce and project management tools
• Experience in event planning Show more details...
Objectives of this role
• Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction
• Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services
• Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team
• Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings
• Maintain existing customer-success metrics and data as directed
Responsibilities
• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both
• Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals
• Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables
• Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings
• Prepare documentation or visuals of campaign performance for client; analyze trends in CSAT and NPS scores to identify areas for improvement
• Work with sales and marketing teams to boost customer referrals and develop case studies
Required skills and qualifications
• Three to five years of experience in communications, marketing, sales, account management, or customer success
• Strong skills in verbal and written communications, strategic planning, and project management
• Analytical and process-oriented mindset
• Ability to work effectively across multiple departments in a deadline-driven environment
• Active team player, self-starter, and multitasker who can quickly adjust priorities
Preferred skills and qualifications
• Bachelor’s degree or equivalent
• Knowledge of Salesforce and project management tools
• Experience in event planning Show more details...
via Salary.com
posted_at: 24 days agoschedule_type: Full-time
Figure Engineering of Lorton, VA is looking to hire a full-time Operations and Business Segment Lead with a background in small business administration. Do you have exceptional organizational skills? Are you passionate about helping people and looking for an opportunity to advance your career? Would you like to join an innovative company that values the contributions of its employees? If so... please read on!
This position earns a competitive salaried
Figure Engineering of Lorton, VA is looking to hire a full-time Operations and Business Segment Lead with a background in small business administration. Do you have exceptional organizational skills? Are you passionate about helping people and looking for an opportunity to advance your career? Would you like to join an innovative company that values the contributions of its employees? If so... please read on!
This position earns a competitive salaried rate of $60,000 , depending on skills and experience, with opportunities for performance bonuses. Our employees receive great perks, including spins on the "Wheel of Win" for exceeding expectations, as well as regular team outings to places like Fairwinds Brewing, Top Golf, and the Escape Room. If this sounds like the right small company opportunity for you, apply today!
ABOUT FIGURE ENGINEERING
Figure Engineering is a trusted cross-functional, problem-solving company delivering tailored, customized solutions centered around automation and materials as well as environmental, health, and safety (EHS). We strive to provide novel mission capabilities, reduce process costs as well as throughput times, and improve safety. As an advanced sustainment technology company, we develop maintenance, repair, and overhaul (MRO) solutions for the aerospace and defense industries. Our goal is to be our customer's force multiplier by freeing resources to help them achieve their highest level of contribution.
At Figure, we hire for character first and expect each individual to be a key contributor in their area of expertise. Our corporate structure is a collaborative hierarchy, meaning the subject matter expert for a particular area leads and makes decisions for that part of a project regardless of education, experience, or title. Our team has a great deal of trust in one another, which helps create a supportive work environment that encourages everyone to put forth their best effort.
A DAY IN THE LIFE OF AN OPERATIONS AND BUSINESS SEGMENT LEAD
In this role, you are essential in keeping the operations of our aerospace engineering and manufacturing company running smoothly. Without you, we would miss critical deadlines and would be unable to fulfill the contracts that we have with our clients. Using your exceptional organizational, problem-solving, multitasking skills, you regularly challenge yourself to make sure every "i" is dotted and every "t" crossed. Your hard work directly influences our team's ability - and morale - to perform at our best! Your ability to anticipate others' needs and stay a step or two ahead us creates an enjoyable work environment for all! Additionally, you will be the face and voice of our company to many customers and vendors, and you will help create and publish promotional materials for social media and conferences.
QUALIFICATIONS
• 5 years of experience in a small business environment
• Proficiency in common computer applications, including MS Office and Adobe
• Experience with purchasing, receiving, human resources, and record keeping
• Preference given to those with additional experience in basic accounting, policy writing and maintenance, and public relations
Are you a self-starter who knows how to get the job done? Do you have excellent verbal and written communication skills? Can you balance multiple tasks while demonstrating good time management? Do you work well as part of a team? Are you an expert problem solver with strong analytical thinking skills? If so, you might just be perfect for this position with our aerospace engineering company!
READY TO JOIN OUR TECHNOLOGY TEAM?
We understand your time is valuable, so we have a very quick and easy application process. If you feel that you would be right for this job in aerospace engineering and manufacturing, please fill out our initial 5-minute, mobile-friendly application. We look forward to meeting you!
Location: 22079 Show more details...
This position earns a competitive salaried rate of $60,000 , depending on skills and experience, with opportunities for performance bonuses. Our employees receive great perks, including spins on the "Wheel of Win" for exceeding expectations, as well as regular team outings to places like Fairwinds Brewing, Top Golf, and the Escape Room. If this sounds like the right small company opportunity for you, apply today!
ABOUT FIGURE ENGINEERING
Figure Engineering is a trusted cross-functional, problem-solving company delivering tailored, customized solutions centered around automation and materials as well as environmental, health, and safety (EHS). We strive to provide novel mission capabilities, reduce process costs as well as throughput times, and improve safety. As an advanced sustainment technology company, we develop maintenance, repair, and overhaul (MRO) solutions for the aerospace and defense industries. Our goal is to be our customer's force multiplier by freeing resources to help them achieve their highest level of contribution.
At Figure, we hire for character first and expect each individual to be a key contributor in their area of expertise. Our corporate structure is a collaborative hierarchy, meaning the subject matter expert for a particular area leads and makes decisions for that part of a project regardless of education, experience, or title. Our team has a great deal of trust in one another, which helps create a supportive work environment that encourages everyone to put forth their best effort.
A DAY IN THE LIFE OF AN OPERATIONS AND BUSINESS SEGMENT LEAD
In this role, you are essential in keeping the operations of our aerospace engineering and manufacturing company running smoothly. Without you, we would miss critical deadlines and would be unable to fulfill the contracts that we have with our clients. Using your exceptional organizational, problem-solving, multitasking skills, you regularly challenge yourself to make sure every "i" is dotted and every "t" crossed. Your hard work directly influences our team's ability - and morale - to perform at our best! Your ability to anticipate others' needs and stay a step or two ahead us creates an enjoyable work environment for all! Additionally, you will be the face and voice of our company to many customers and vendors, and you will help create and publish promotional materials for social media and conferences.
QUALIFICATIONS
• 5 years of experience in a small business environment
• Proficiency in common computer applications, including MS Office and Adobe
• Experience with purchasing, receiving, human resources, and record keeping
• Preference given to those with additional experience in basic accounting, policy writing and maintenance, and public relations
Are you a self-starter who knows how to get the job done? Do you have excellent verbal and written communication skills? Can you balance multiple tasks while demonstrating good time management? Do you work well as part of a team? Are you an expert problem solver with strong analytical thinking skills? If so, you might just be perfect for this position with our aerospace engineering company!
READY TO JOIN OUR TECHNOLOGY TEAM?
We understand your time is valuable, so we have a very quick and easy application process. If you feel that you would be right for this job in aerospace engineering and manufacturing, please fill out our initial 5-minute, mobile-friendly application. We look forward to meeting you!
Location: 22079 Show more details...
via Salary.com
schedule_type: Full-time
CMAZ66327 – SBA New Business Development Officer – Phoenix, AZ or Southwest US
Our client is a regional $1B plus bank that is seeking a New Business Development Officer in Phoenix, Arizona or anywhere in the Southwest United States to prospect SBA loans. This individual will be able to do 7a, 504, and USDA loans. Typical size of credits are $500,000 to $2.5 million but the bank can do larger... deals. The ideal candidate will have 5 plus years
CMAZ66327 – SBA New Business Development Officer – Phoenix, AZ or Southwest US
Our client is a regional $1B plus bank that is seeking a New Business Development Officer in Phoenix, Arizona or anywhere in the Southwest United States to prospect SBA loans. This individual will be able to do 7a, 504, and USDA loans. Typical size of credits are $500,000 to $2.5 million but the bank can do larger... deals. The ideal candidate will have 5 plus years of SBA lending experience and a proven track record of $10 million in new business a year would be the goal. Although they will have credit analysis support, an understanding of credit is required. This individual will be working remotely out of their home or possibly hybrid. This is a great opportunity with a fantastic compensation plan. For more information, please call Jay Adams at (402) 934-3307 or send an email to: jadams@adams-inc.com Show more details...
Our client is a regional $1B plus bank that is seeking a New Business Development Officer in Phoenix, Arizona or anywhere in the Southwest United States to prospect SBA loans. This individual will be able to do 7a, 504, and USDA loans. Typical size of credits are $500,000 to $2.5 million but the bank can do larger... deals. The ideal candidate will have 5 plus years of SBA lending experience and a proven track record of $10 million in new business a year would be the goal. Although they will have credit analysis support, an understanding of credit is required. This individual will be working remotely out of their home or possibly hybrid. This is a great opportunity with a fantastic compensation plan. For more information, please call Jay Adams at (402) 934-3307 or send an email to: jadams@adams-inc.com Show more details...
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