Most recent job postings at Infor
via LinkedIn posted_at: 3 days agoschedule_type: Internship
Infor is looking for a summer intern that will contributing to implementing architectural designs that address specific business needs for enterprise level ERP software that supports corporate initiatives. A Day In The Life Typically Includes... • Working with an architect, ensure architectural design work is completed on-time and adheres to the established specifications and standards • Identify and recommend new technologies, industry trends, Infor is looking for a summer intern that will contributing to implementing architectural designs that address specific business needs for enterprise level ERP software that supports corporate initiatives.

A Day In The Life Typically Includes...
• Working with an architect, ensure architectural design work is completed on-time and adheres to the established specifications and standards
• Identify and recommend new technologies, industry trends, and best practices, which should be incorporated into the policies & roadmap. Implement their development and initial application use cases
• Ensure architecture designs consider functionality, cost, performance, scalability, reusability, and extensibility
• Work with development teams to implement and deploy the architecture
• Provide assistance on projects, including help to Solution Architects, Systems Analysts, Application Developers, and other Enterprise Architects to facilitate the delivery of solutions that meet business objectives in a cost-efficient manner
• Analyze and troubleshoot architecture related issues in a timely fashion
• May prepare schedules or proposals

Required Skills
• Ideally working towards a bachelor's degree in computer science
• Knowledge of Java, HTML5, etc
• Strong understanding of information processing principles and practices
• Good knowledge of applicable data privacy practices and laws

Preferred Qualifications
• Training on enterprise level Java development, HTML 5, XML, IBM i and DB/2 for i, ILE RPG/CL, model driven architectures and code generators

This position is remote (Dallas, TX. St. Paul, MN, Alpharetta, GA)

About Infor

Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions and that one size does not fit all.

We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.

For more information visit www.infor.com

At Infor we value your privacy that’s why we created a policy that you can read here.

Infor Values

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.

We have a relentless commitment to a culture based on a business philosophy called Principle Based Management™ (PBM™). Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Equal Opportunity Employer, including disability and protected veteran status. This employer uses E-Verify. Please visit the following website for additional information: www.kochcareers.com/doc/Everify.pdf
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via CareerBuilder posted_at: 4 days agoschedule_type: Full-time
Description & Requirements We are seeking a Full Stack Java Developer to join our growing CloudSuite Distribution organization. Infor CloudSuite Distribution is a powerful enterprise solution that focuses on Supply Chain Automation, Customer Service, Inventory Management, and Warehouse Logistics. You would be joining a dynamic, fast-paced, cross-functional team composed of business analysts... developers, architects, product owners and quality assurance Description & Requirements

We are seeking a Full Stack Java Developer to join our growing CloudSuite Distribution organization. Infor CloudSuite Distribution is a powerful enterprise solution that focuses on Supply Chain Automation, Customer Service, Inventory Management, and Warehouse Logistics. You would be joining a dynamic, fast-paced, cross-functional team composed of business analysts... developers, architects, product owners and quality assurance analysts delivering a portfolio of world-class products. We offer an Agile environment in which you can work on challenging problems that that will keep you engaged and learning all the time.

A Day in The Life Typically Includes:
• Designing and implementing Java-based applications
• Work as part of a dynamic Agile team to develop and deliver our enterprise scheduling solution
• Implementing business requirements for enhancements to the product by aligning application design with business goals
• Debugging and resolving technical problems that arise
• Maintain the quality of the code base by fixing bugs that arise by working with both the QA and customer support teams.
• Exercises judgment within generally defined procedures, practices, and policies in selecting methods and techniques for obtaining solutions.
Required skills:
• Bachelor's degree in Computer Science or technical certification with equivalent work experience
• Experience in agile development
• Work or project experience using Java
• Experience building Java EE applications
• Familiarity with Object-Oriented Design (OOD)
Preferred Qualifications:
• Knowledge of popular Java frameworks such as Spring MVC
• Experience with SQL nice to have
• Experience with database structures and statistical analyses
• User interface design experience nice to have
• Industry experience in distribution
• Experience in a public cloud like AWS/Azure and related certification (e.g. AWS, GCP, Azure) is a plus

About Infor

Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions and that one size does not fit all.

We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.

For more information visit www.infor.com

Infor Values:

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies-such as value creation, integrity, responsibility, free speech, and toleration-we encourage one another to take initiative and to challenge the status quo.

We have a relentless commitment to a culture based on a business philosophy called Principle Based Management™ (PBM™). Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Equal Opportunity Employer, including disability and protected veteran status. This employer uses E-Verify. Please visit the following website for additional information: www.kochcareers.com/doc/Everify.pdf
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via CareerBuilder posted_at: 5 days agoschedule_type: Internship
Description & Requirements As Infor continues its journey as the only industry specific ERP, we are seeking a Product Management Intern for the 2023 Summer Program who will own projects analyzing pricing, security roles and SKU's of various modules that constitute Infor Services Cloudsuite. The intern will also assist in other areas of product management including discussions with internal... stakeholders on process improvements around requirements Description & Requirements
As Infor continues its journey as the only industry specific ERP, we are seeking a Product Management Intern for the 2023 Summer Program who will own projects analyzing pricing, security roles and SKU's of various modules that constitute Infor Services Cloudsuite. The intern will also assist in other areas of product management including discussions with internal... stakeholders on process improvements around requirements and modules. This is a great opportunity to work on a cross-functional team in a dynamic environment where you will gain experience working on exciting projects, helping to refine strategy and tactics for a top ERP software company.

A Day in The Life Typically Includes:
• Guide the development of new features and modules from the ground up
• Bridge technology and business parts of Infor products
• Review design specifications, product documentation, and collateral
• Communicate product strategy and functionality
• Ensure successful product releases based on corporate priorities and obtain product feedback
• Focus on excellent User Interface Design
Required skills:
• Currently enrolled in a degree program in Business, Engineering, Data Analytics, or a similar field
• Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship
Preferred Qualifications:
• Previous experience or coursework in finance/economics, supply chain management, data analysis, UX/UI, or similar
• Knowledge of product management and agile development software like JIRA, Confluence, or Aha!
• Previous experience with process improvement methodologies like Lean, SixSigma, or Game Theory

About Infor

Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions and that one size does not fit all.

We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.

For more information visit www.infor.com

Infor Values:

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies-such as value creation, integrity, responsibility, free speech, and toleration-we encourage one another to take initiative and to challenge the status quo.

We have a relentless commitment to a culture based on a business philosophy called Principle Based Management™ (PBM™). Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Equal Opportunity Employer, including disability and protected veteran status. This employer uses E-Verify. Please visit the following website for additional information: www.kochcareers.com/doc/Everify.pdf
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via Salary.com posted_at: 8 days agoschedule_type: Full-time
The staff accountant position will be responsible for month-end closing entries and reconciliations within the Consolidations team and handling day-to-day interactions with other departments, subsidiaries, affiliates, and the finance & accounting team to ensure internal customer questions are handled timely and efficiently. A Day in The Life Typically Includes... • Maintain proper support and backup for the General Ledger Reconciliations. • Consolidate The staff accountant position will be responsible for month-end closing entries and reconciliations within the Consolidations team and handling day-to-day interactions with other departments, subsidiaries, affiliates, and the finance & accounting team to ensure internal customer questions are handled timely and efficiently.

A Day in The Life Typically Includes...
• Maintain proper support and backup for the General Ledger Reconciliations.
• Consolidate Goodwill, Intangibles, Debt, AFDA and Lease Liability rollforwards.
• Prepare FX analysis of affiliate notes balances and ensure accuracy over our revaluation entries and processes.
• Prepare and analyze quarterly Cumulative Translation Adjustments (CTA)
• Assist in the monthly forecast and annual budget.
• Assist in the preparation of audit documents.
• Assist and lead in various ad-hoc projects for new reporting requirements or as needed from other departments.
• Liaison with various global shared service centers including accounting, tax and treasury, intercompany, and legal groups as well as our parent company and external auditors.
• Assisting our financial reporting team as needed with an integral role in the monthly closing process.
• Identify accounting problems, research possible solutions, and summarize conclusions to present to Manager.
• Offer suggestions for efficiencies within our procedures to improve function, review time, and close time.

What You Will Need:

Basic Qualifications:
• BS in Accounting required.
• 2 or more years of relevant work experience.
• Advanced level of Excel proficiency required.
• Able to work under the pressure of deadlines with multiple priorities for multiple managers.
• Initiative to research, and present findings, issues & recommendations to management.

What Will Put You Ahead?

Preferred Qualifications:
• Preferred experience for this position includes familiarity with:
• Reporting on multiple entities, countries, and currencies.
• Understanding of loan amortization schedules.
• Foreign currency and understanding of translation versus remeasurement.

Location: Hybrid, US (Alpharetta, GA 1-3 days in the office)

About Infor

Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions and that one size does not fit all. We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion. For more information visit www.infor.com

Infor Values:

Our Guiding Principles set the
standard for how we work with one another. They define who we are as an
organization and guide everything we do. By applying the same shared values
that unleash prosperity in free societies-such as value creation, integrity, responsibility,
free speech, and toleration-we encourage one another to take initiative and to
challenge the status quo.

We have a relentless commitment to a
culture based on a business philosophy called (PBM). Informed
by the principles that allow a free and open society to flourish, PBM prepares
individuals to innovate, improve, and transform while fostering a healthy,
growing organization that creates long-term value for its clients and
supporters and fulfillment for its employees.

Equal Opportunity Employer, including disability and protected
veteran status. This employer uses E-Verify. Please visit the
following website for additional information
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via LinkedIn posted_at: 4 days agoschedule_type: Full-timework_from_home: 1
The Sr Cloud Operations Engineer is a key member of the Infor Cloud Operations team, responsible for operations of Infor’s Cloud Suite solution in the Amazon AWS (Commercial and/or GovCloud region(s)). The role is responsible for the solution’s operations and continuously evolve the solution to meet contract service level agreements and operational efficiencies. The system engineer is also... required to understand AWS technologies as well as The Sr Cloud Operations Engineer is a key member of the Infor Cloud Operations team, responsible for operations of Infor’s Cloud Suite solution in the Amazon AWS (Commercial and/or GovCloud region(s)). The role is responsible for the solution’s operations and continuously evolve the solution to meet contract service level agreements and operational efficiencies. The system engineer is also... required to understand AWS technologies as well as have system-level understanding of complex information system topologies.

A Day In The Life Typically Includes
• Work with Developers, QA, and support to address compliance, security, and customer issues
• Monitor systems for performance and system outages
• Deploy new software and infrastructure automation as part of the software lifecycle
• Maintain documentation for Cloud Operations tasks
• Create and Maintain change management records

Required Skills
• Experience as operator of production environments in large application deployments adhering to best practices like ITIL V3
• Experience automating enterprise-class applications or cloud topologies
• Experience with designs consuming cloud services/technologies, specifically on AWS (CloudFormation, EC2, EBS, ELB, KMS, IAM, STS, CloudWatch, S3, VPC, security groups)
• Experience on server platforms specifically Windows 2019 and Linux flavors is required
• Experience with OS security involving Active Directory, Windows networking, Group Policies, DNS, PKI & Certificates
• Experience writing Python and Windows Powershell
• Experience with compliance, management, and monitoring products like Splunk, TrendMicro, Grafana, and Nessus

Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship.

Preferred Qualifications
• Formal large-scale production experience is a huge plus
• Formal experience working in a FedRamp-controlled environment

Remote (St. Paul, Minnesota; Alpharetta, Georgia or Dallas Texas)

About Infor

Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions and that one size does not fit all.

We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.

For more information visit www.infor.com

Infor Values

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.

We have a relentless commitment to a culture based on a business philosophy called Principle Based Management™ (PBM™). Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Equal Opportunity Employer, including disability and protected veteran status. This employer uses E-Verify. Please visit the following website for additional information: www.kochcareers.com/doc/Everify.pdf
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via LinkedIn posted_at: 4 days agoschedule_type: Full-time
The Accounting Analyst position will be responsible for month-end closing entries and reconciliations within the Consolidations team and handling day-to-day interactions with other departments, subsidiaries, affiliates, and the finance & accounting team to ensure internal customer questions are handled timely and efficiently. A Day In The Life Typically Includes... • Maintain proper support and backup for the General Ledger Reconciliations. • The Accounting Analyst position will be responsible for month-end closing entries and reconciliations within the Consolidations team and handling day-to-day interactions with other departments, subsidiaries, affiliates, and the finance & accounting team to ensure internal customer questions are handled timely and efficiently.

A Day In The Life Typically Includes...
• Maintain proper support and backup for the General Ledger Reconciliations.
• Consolidate Goodwill, Intangibles, Debt, AFDA and Lease Liability rollforwards.
• Prepare FX analysis of affiliate notes balances and ensure accuracy over our revaluation entries and processes.
• Prepare and analyze quarterly Cumulative Translation Adjustments (CTA)
• Assist in the monthly forecast and annual budget.
• Assist in the preparation of audit documents.
• Assist and lead in various ad-hoc projects for new reporting requirements or as needed from other departments.
• Liaison with various global shared service centers including accounting, tax and treasury, intercompany, and legal groups as well as our parent company and external auditors.
• Assisting our financial reporting team as needed with an integral role in the monthly closing process.
• Identify accounting problems, research possible solutions, and summarize conclusions to present to Manager.
• Offer suggestions for efficiencies within our procedures to improve function, review time, and close time.

Basic Qualifications

What You Will Need:
• BS in Accounting required.
• 2 or more years of relevant work experience.
• Advanced level of Excel proficiency required.
• Able to work under the pressure of deadlines with multiple priorities for multiple managers.
• Initiative to research, and present findings, issues & recommendations to management.

What Will Put You Ahead?

Preferred Qualifications
• Preferred experience for this position includes familiarity with:
• Reporting on multiple entities, countries, and currencies.
• Understanding of loan amortization schedules.
• Foreign currency and understanding of translation versus remeasurement.

Location: Hybrid, US (Alpharetta, GA 1-3 days in the office)

About Infor

Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions and that one size does not fit all. We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion. For more information visit www.infor.com

Infor Values

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.

We have a relentless commitment to a culture based on a business philosophy called Principle Based Management™ (PBM™). Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Equal Opportunity Employer, including disability and protected veteran status. This employer uses E-Verify. Please visit the following website for additional information: www.kochcareers.com/doc/Everify.pdf
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via LinkedIn posted_at: 6 days agoschedule_type: Internshipwork_from_home: 1
This Intern position supports the GTM and Industry Strategy team by providing program support and research. This full or part-time internship position will be focusing on researching and collecting data on sales and marketing initiatives, and whitespace analysis. Create and editing presentations for sales. A Day In The Life Typically Includes... • Support sales Go To Market Initiatives • Prepare and edit presentations • Research and collect This Intern position supports the GTM and Industry Strategy team by providing program support and research. This full or part-time internship position will be focusing on researching and collecting data on sales and marketing initiatives, and whitespace analysis. Create and editing presentations for sales.

A Day In The Life Typically Includes...
• Support sales Go To Market Initiatives
• Prepare and edit presentations
• Research and collect data for product micro-vertical initiatives in Hospitality industry as outlined by management.
• Research Infor competitors within various micro-verticals.
• Complete a whitespace analysis from various data sources.
• Prepare reports on results of research and data analysis to include presentations

Required Skills
• Skilled in the creation of PowerPoint presentations
• Ability to convert old PDF files into PowerPoint

Preferred Qualifications
• Familiarity or interest in graphic design

This position is remote (Dallas, TX, Alpharetta, GA, St. Paul, MN)

About Infor

Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions and that one size does not fit all.

We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.

For more information visit www.infor.com

At Infor we value your privacy that’s why we created a policy that you can read here.

Infor Values

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.

We have a relentless commitment to a culture based on a business philosophy called Principle Based Management™ (PBM™). Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Equal Opportunity Employer, including disability and protected veteran status. This employer uses E-Verify. Please visit the following website for additional information: www.kochcareers.com/doc/Everify.pdf
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via Jora posted_at: 4 days agoschedule_type: Full-time
Contributes to and implements architectural designs and that address specific business needs for enterprise level ERP software and that supports corporate initiatives. A Day in The Life Typically Includes... • Ensure architectural design work is completed on-time and adheres to the established specifications and standards • Identify and recommend new technologies, industry trends, and best practices, which should be incorporated into the policies Contributes to and implements architectural designs and that address specific business needs for enterprise level ERP software and that supports corporate initiatives.

A Day in The Life Typically Includes...
• Ensure architectural design work is completed on-time and adheres to the established specifications and standards
• Identify and recommend new technologies, industry trends, and best practices, which should be incorporated into the policies & roadmap. Implement their development and initial application use cases
• Ensure architecture designs consider functionality, cost, performance, scalability, reusability, and extensibility
• Facilitates the architecture processes, including the reporting and oversight of architecture deployment
• Provide technical guidance for projects, including consulting with project teams to ensure the appropriate architectural options are used. Provide architectural expertise and assistance to Solution Architects, Systems Analysts, Application Developers, and other Enterprise Architects, to facilitate the delivery of solutions that meet business objectives in a cost-efficient manner
• Analyze and troubleshoot architecture related issues in a timely fashion
• May prepare schedules or proposals

Required skills:
• Experience in a software architect position developing large-scale applications
• Experience with developing technology strategies
• Proven experience in systems design and development
• Strong understanding of information processing principles and practices
• Solid grounding in core enterprise applications, including ERP and international financial software for multiple languages, multiple countries and companies.
• Working technical knowledge of integration strategies, including web services
• Hands-on experience with application development tools, and a solid understanding of application development best practices
• Prior experience with software evaluation principles and practice
• Knowledge of applicable data privacy practices and laws

Preferred Qualifications:
• Prior experience with enterprise level Java development, HTML 5, XML, IBM i and DB/2 for i, ILE RPG/CL, model driven architectures and code generators
• Prior experience with the proprietary Infor Development Framework (IDF)
• Exceptional analytical, conceptual, and problem-solving abilities

About Infor

Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions and that one size does not fit all.

We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.

For more information visit www.infor.com
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via Jora posted_at: 4 days agoschedule_type: Full-time
The Senior Finance Consultant plays a key role in assisting our customers with the implementation of the Infor Financials & Supply Management finance modules. This includes General Ledger, Accounts Payable, Accounts Receivable, Assets, and Cash Management. The implementation consultant leads all phases of the project execution including requirements gathering, solution design, application... configuration, system testing, education, and adoption. A The Senior Finance Consultant plays a key role in assisting our customers with the implementation of the Infor Financials & Supply Management finance modules. This includes General Ledger, Accounts Payable, Accounts Receivable, Assets, and Cash Management. The implementation consultant leads all phases of the project execution including requirements gathering, solution design, application... configuration, system testing, education, and adoption.

A Day in The Life Typically Includes:

• Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.

• Conduct business process survey to determine all client process and data needs to address in project scope

• Design solution to align client business needs with standard FSM application capabilities and best approach for gaps

• Build/configure solution based on design, using iterations of prototypes and testing to validate

• Participate in planning and execution of data conversions

• Perform thorough system testing

• Act as subject matter expert for applications to support Project Manager, technical resources, and other members of project team

Required skills:

• Experience playing key role in full life cycle implementations

• Ability to consult with external customers and build effective relationships

• Ability to learn and master new technologies

• Functional knowledge related to product focus (eg, strong working knowledge of Financials--GL, AP, AR)

Preferred Qualifications:

• Bachelor’s degree in finance and/or business-related field or equivalent experience

• Proven experience implementing ERP technology solutions to finance customers

• Infor FSM/Lawson S3 experience highly desired

• Public Sector Industry experience highly desired

Remote (Dallas, TX; St. Paul, MN; and Alpharetta, GA)

About Infor

Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions and that one size does not fit all.

We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.

For more information visit www.infor.com
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via Salary.com schedule_type: Full-time
Infor Job Posting Infor is the third largest provider of enterprise applications and services, helping 70,000 customers in 194 countries improve operations, drive growth and quickly adapt to changes in business demands. Infor offers deep industry-specific applications and suites, engineered for speed, using ground-breaking technology that delivers a rich user experience, and flexible deployment... options that give customers a choice to run their Infor Job Posting

Infor is the third largest provider of enterprise applications and services, helping 70,000 customers in 194 countries improve operations, drive growth and quickly adapt to changes in business demands. Infor offers deep industry-specific applications and suites, engineered for speed, using ground-breaking technology that delivers a rich user experience, and flexible deployment... options that give customers a choice to run their businesses in the cloud, on-premises or both. For additional information, visit www.infor.com .

JOB POSITION: Product Support Analyst

JOB LOCATION: Nashua, NH

JOB SUMMARY:

This position will provide responsive, quality support to Infor customers and partners, documenting this support in department's call tracking system. Use knowledge-based tools to diagnose, research and resolve technical issues.

JOB RESPONSIBILITIES:
• Provide courteous customer service in an accurate and timely manner in accordance with existing procedures.
• Provide product support by responding to incidents, interpreting queries and problems, examining data, error logs, and utilizing all available support material and tools to successfully resolve the problem.
• Develop and maintain effective customer communications by managing the customers’ expectations through use of negotiation, persuasion, diplomacy and clear communication, ensuring customer satisfaction and customer retention.
• Provide application support to customer accounts for Infor products, specifically for the Infor Restaurant Point of Sale products.

Required Skills :
• Advanced problem solving and analytic skills.
• Ability to work as a self-starter researching both problem and solutions from available documentation and resources.
• Good writing and editing skills; excellent communication skills.
• Strong interpersonal and customer service/orientation skills.
• Strong organizational skills required to insure most effective and timely delivery of service to clients.
• Able to both multi-task and manage priorities effectively.
• Solid PC skills with knowledge of various software applications used for testing, troubleshooting and call logging.
• Base of knowledge of the Windows and Linux operating systems and their associated tools and file structure.
• Basic working knowledge of the SQL query language.
• Strong knowledge of computer system networking topologies, troubleshooting and tools.
• Strong command of the English language to effectively articulate complex ideas.

preferred skills & KNOWLEDGE:
• Technology Help Desk experience or field service equivalent
• Base knowledge of Windows operating system and file system
• Base knowledge of UNIX or Linux operating system
• Familiarity with computer POS technology

Equal Opportunity Employer : All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status or any other characteristic protected by law applicable to the state in which you work.

In compliance with the ADA Amendments Act (ADAAA), should you have a disability and would like to request an accommodation in order to apply for a currently open position with Infor, please call (678) 319-8000 or email us at ADAAA@infor.com
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