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Most recent job postings at ionos
via Jobs.ionos.de
posted_at: 2 days agoschedule_type: Full-time
Tasks
Overview...
Our newly established US commercial team is looking to hire its first Data Analyst (Marketing). The role enables our success by ideating and implementing data-driven, innovative and effective marketing campaigns, collecting data, processing it and presenting to our marketing colleagues and the wider organization.
We are seeking a talented digital marketing analytics professional to help set up, gather data, and analyze the effectiveness
Tasks
Overview...
Our newly established US commercial team is looking to hire its first Data Analyst (Marketing). The role enables our success by ideating and implementing data-driven, innovative and effective marketing campaigns, collecting data, processing it and presenting to our marketing colleagues and the wider organization.
We are seeking a talented digital marketing analytics professional to help set up, gather data, and analyze the effectiveness and return on investment of digital marketing campaigns.
We offer an international work environment that provides continuous opportunities for growth.
Responsibilities:
• Prepare, evaluate and interpret marketing data from various systems (Adobe Analytics, Google Analytics, DWH) in the form of ad hoc analysis as well regular dashboards
• Examine the success of advertising and on-site performance measures and recommend action plans for optimizing performance
• Propose effective website tags for the collection of data and develop necessary source code; recommend website changes to drive future business
• Assist in the sales planning & forecasting process for the US by providing visualized data against relevant sales KPIs
• Act as a single point of contact for sales performance metrics for the US
• Present findings and conclusions regularly to the immediate team and the wider organization to enable continuous learning
• From time to time, conduct/organize user research including user interviews, field studies, usability testing, and customer calls, analyze feedback from existing and new applications; present findings regularly to key stakeholders along with potential recommendations
Qualifications:
• At least 3 years of work experience in web analytics and measurement applications (such as Adobe Analytics and Google Analytics).
• Strong analytical abilities to analyze customer data, build customer segments and determine if strategies are effective in enhancing the customer experience.
• Basic technical skills and understanding of web markup and scripting languages (HTML, JavaScript)
• Practical experience in using data visualization software (e.g. Power BI, Data Studio & Looker) is a plus
• Proven experience in querying languages such as MySQL and BigQuery
• Practical experience in the hosting industry, experience developing or running websites and or the Cloud and SaaS industries a plus.
• Ability to work effectively with a variety of departments and organizational levels
• Formal education and/or professional training and relevant certifications in data analytics, computer science or related technological field preferred
Physical requirements and Working Conditions
• Sitting or standing for extended periods of time
• Spend extended hours in front of a computer screen
• Ability to travel via air and/or vehicle on an overnight basis, including international travel on an estimated quarterly basis
• Ability to lift objects during travel up to 20 lbs.
• The role is located in downtown Philadelphia, PA and requires at least 3 days on-site per week or on days as designated by management
Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law.
Qualifications Show more details...
Overview...
Our newly established US commercial team is looking to hire its first Data Analyst (Marketing). The role enables our success by ideating and implementing data-driven, innovative and effective marketing campaigns, collecting data, processing it and presenting to our marketing colleagues and the wider organization.
We are seeking a talented digital marketing analytics professional to help set up, gather data, and analyze the effectiveness and return on investment of digital marketing campaigns.
We offer an international work environment that provides continuous opportunities for growth.
Responsibilities:
• Prepare, evaluate and interpret marketing data from various systems (Adobe Analytics, Google Analytics, DWH) in the form of ad hoc analysis as well regular dashboards
• Examine the success of advertising and on-site performance measures and recommend action plans for optimizing performance
• Propose effective website tags for the collection of data and develop necessary source code; recommend website changes to drive future business
• Assist in the sales planning & forecasting process for the US by providing visualized data against relevant sales KPIs
• Act as a single point of contact for sales performance metrics for the US
• Present findings and conclusions regularly to the immediate team and the wider organization to enable continuous learning
• From time to time, conduct/organize user research including user interviews, field studies, usability testing, and customer calls, analyze feedback from existing and new applications; present findings regularly to key stakeholders along with potential recommendations
Qualifications:
• At least 3 years of work experience in web analytics and measurement applications (such as Adobe Analytics and Google Analytics).
• Strong analytical abilities to analyze customer data, build customer segments and determine if strategies are effective in enhancing the customer experience.
• Basic technical skills and understanding of web markup and scripting languages (HTML, JavaScript)
• Practical experience in using data visualization software (e.g. Power BI, Data Studio & Looker) is a plus
• Proven experience in querying languages such as MySQL and BigQuery
• Practical experience in the hosting industry, experience developing or running websites and or the Cloud and SaaS industries a plus.
• Ability to work effectively with a variety of departments and organizational levels
• Formal education and/or professional training and relevant certifications in data analytics, computer science or related technological field preferred
Physical requirements and Working Conditions
• Sitting or standing for extended periods of time
• Spend extended hours in front of a computer screen
• Ability to travel via air and/or vehicle on an overnight basis, including international travel on an estimated quarterly basis
• Ability to lift objects during travel up to 20 lbs.
• The role is located in downtown Philadelphia, PA and requires at least 3 days on-site per week or on days as designated by management
Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law.
Qualifications Show more details...
via CareerBuilder
posted_at: 15 days agoschedule_type: Full-time
• Server Support
• Louisville, KY, USA
• Base + Commission...
• Full Time
• Full Benefits*
• **Then WE want to meet YOU!**
• **100% Remote**
IONOS Inc. (*formerly 1&1 IONOS)* is a subsidiary of United Internet - a profitable, publicly held German company with a market cap of over $8 billion. IONOS's North American headquarters is relocating to Philadelphia PA (presently in the Valley Forge suburb of Chesterbrook). IONOS is known for
• Server Support
• Louisville, KY, USA
• Base + Commission...
• Full Time
• Full Benefits*
• **Then WE want to meet YOU!**
• **100% Remote**
IONOS Inc. (*formerly 1&1 IONOS)* is a subsidiary of United Internet - a profitable, publicly held German company with a market cap of over $8 billion. IONOS's North American headquarters is relocating to Philadelphia PA (presently in the Valley Forge suburb of Chesterbrook). IONOS is known for its comprehensive and affordable online products - its unique business model positions it as a one-stop-shop for web solutions. From domain registration to web hosting, site creation, technical support and cutting-edge technology, IONOS offers users every available resource to easily and affordably create and maintain an optimal online presence.
Founded in 1988, IONOS is a global leader among web hosting providers. Internationally, IONOS maintains more than 8 million customer contracts with both consumer and business users and the IONOS group manages over of 19 million domain name worldwide. It also operates 10 highly-secure, green data centers housing more than 90,000 servers.
IONOS has grown since it introduced its distinctive approach to the U.S. market in October of 2003. Since the launch of its complete product line in the US, IONOS has become one of the premiere web hosting companies serving the US market; making it one of the country's top 5 web hosting companies. In September 2008, IONOS opened a state of the art 55,000 square foot data center in Lenexa, Kansas.
• *Job Summary:**
The Server Support Representative primarily supports IONOS customers with dedicated, root, and VPS server products via phone, email and chat. Additional responsibilities of the position include assisting customers with their domains, email, billing, and account management. Server Support Representatives also sell related products and services based on customer need. Potential candidates must possess a basic understanding of web hosting concepts. Full product support training is provided. This position is a 100% REMOTE opportunity and must be filled with a Kentucky resident.
• *Responsibilities:**
• Resolving customer issues via phone, email and chat
• Demonstrating both technical proficiency and effective soft skills in resolving customer issues
• T roubleshooting a wide range of technical and billing concerns and educating customers about our products and processes
• Recommending and selling the right products and services based on customer's business and personal needs
• Effectively managing self to meet departmental goals (including efficiency, productivity, customer satisfaction and sales/revenue) and resolve incoming workload efficiently
• *Qualifications:**
Prior technical support and/or customer service experience preferred
• Strong spoken and written communication skills
• Basic understanding of TCP/IP protocols - HTTP, DNS, FTP, SSH, RDP
• Basic understanding of web hosting software such as IIS and Apache
• Willing to learn and adapt to new technologies in a changing environment Show more details...
• Louisville, KY, USA
• Base + Commission...
• Full Time
• Full Benefits*
• **Then WE want to meet YOU!**
• **100% Remote**
IONOS Inc. (*formerly 1&1 IONOS)* is a subsidiary of United Internet - a profitable, publicly held German company with a market cap of over $8 billion. IONOS's North American headquarters is relocating to Philadelphia PA (presently in the Valley Forge suburb of Chesterbrook). IONOS is known for its comprehensive and affordable online products - its unique business model positions it as a one-stop-shop for web solutions. From domain registration to web hosting, site creation, technical support and cutting-edge technology, IONOS offers users every available resource to easily and affordably create and maintain an optimal online presence.
Founded in 1988, IONOS is a global leader among web hosting providers. Internationally, IONOS maintains more than 8 million customer contracts with both consumer and business users and the IONOS group manages over of 19 million domain name worldwide. It also operates 10 highly-secure, green data centers housing more than 90,000 servers.
IONOS has grown since it introduced its distinctive approach to the U.S. market in October of 2003. Since the launch of its complete product line in the US, IONOS has become one of the premiere web hosting companies serving the US market; making it one of the country's top 5 web hosting companies. In September 2008, IONOS opened a state of the art 55,000 square foot data center in Lenexa, Kansas.
• *Job Summary:**
The Server Support Representative primarily supports IONOS customers with dedicated, root, and VPS server products via phone, email and chat. Additional responsibilities of the position include assisting customers with their domains, email, billing, and account management. Server Support Representatives also sell related products and services based on customer need. Potential candidates must possess a basic understanding of web hosting concepts. Full product support training is provided. This position is a 100% REMOTE opportunity and must be filled with a Kentucky resident.
• *Responsibilities:**
• Resolving customer issues via phone, email and chat
• Demonstrating both technical proficiency and effective soft skills in resolving customer issues
• T roubleshooting a wide range of technical and billing concerns and educating customers about our products and processes
• Recommending and selling the right products and services based on customer's business and personal needs
• Effectively managing self to meet departmental goals (including efficiency, productivity, customer satisfaction and sales/revenue) and resolve incoming workload efficiently
• *Qualifications:**
Prior technical support and/or customer service experience preferred
• Strong spoken and written communication skills
• Basic understanding of TCP/IP protocols - HTTP, DNS, FTP, SSH, RDP
• Basic understanding of web hosting software such as IIS and Apache
• Willing to learn and adapt to new technologies in a changing environment Show more details...
via Jobs.ionos.de
posted_at: 15 days agoschedule_type: Full-time
Tasks
Job Purpose
...
The Data Center Technician ensures that server, storage, network, power, and cooling systems perform optimally within the Data Center rack and stack environment. By maintaining the Data Center this role would prevent loss of data, damage to equipment, and ensure the 5 9’s principal (99.999% uptime environment). Our data center maintains several work shifts and this position is anticipated to primarily work 7:00 AM – 3:30
Tasks
Job Purpose
...
The Data Center Technician ensures that server, storage, network, power, and cooling systems perform optimally within the Data Center rack and stack environment. By maintaining the Data Center this role would prevent loss of data, damage to equipment, and ensure the 5 9’s principal (99.999% uptime environment). Our data center maintains several work shifts and this position is anticipated to primarily work 7:00 AM – 3:30 PM .
Responsibilities:
• Preparation, assembly and installation of racks, servers, storages and network equipment
• Diagnostics of servers, storages and network equipment in both lab and production environments, including repairs by swapping of chassis or small parts (HDD, RAM, CPU, RAID Controller, etc.)
• Installation and documentation of cabling for network connectivity (Ethernet, Fiber)
• Provide assistance to Data Center Provisioning, Data Center Infrastructure, and Network Engineering as needed
• Maintain safety and security protocols, and clean work environments within the Data Center
• Escort sub-contractors/vendors as needed
• Asset tracking of inventory using internal tools for all hardware installed in the Data Center
• Identify assets within the RMA period and provide them to Provisioning for replacement
• Ensure that proper power and cooling to all I.T. equipment is provided by the installation of PDU’s, blanking plates, sealing floor tiles, and cold aisle containment zones
• Collaboration with domestic and international customers or support teams to ensure clear communication via internal ticketing systems
• Maintain SLA’s for ticket resolutions to deliver fast solutions to our customers
• Local and domestic travel to maintain equipment colocation(s)
• Potential international travel for support and training
• Working shifts in a 24/7 environment in a rotational schedule including nights, holidays, weekends, and on-call, with punctual attendance and attentiveness to the schedule
• Contribute to internal knowledgebase to maintain up-to-date documentation
• Change management including defragmenting racks, IT equipment moves, and planned events
• Assist with other duties assigned by Data Center Service Team Leader or Head of Operations
Required Qualifications:
• High school diploma, GED, or equivalent work experience
• 1-2 years of experience working in an IT role with an emphasis on hardware and/or infrastructure.
• A+ or Network+ Certification or equivalent work experience
• Demonstrate strong spoken and written communication skills
• Prior experience utilizing different hardware brands including, HP, Dell, EMC, Supermicro, IBM, Seagate, etc.
• General knowledge of Windows and Linux operating systems and office suites (Word, Excel, etc.)
• Must have a valid driver’s license and be able to travel to other locations in the Kansas City area using company-provided transportation to our local colocation(s)
Preferred Qualifications:
• Teamwork experience in a 24/7 rotational shift work environment
Physical Requirements and Working Conditions
• The ability to perform the essential responsibilities of this job in the Lenexa office on a hybrid basis (or more as needed to perform essential responsibilities
• The ability to use a computer and telephone for extended periods of time to communicate, create, and access information verbally and digitally
• The ability to lift up to 50 lbs of computer or related equipment
• The ability to climb and stand on a ladder as needed
• The ability to use hands and fingers to manipulate computer equipment with fine detail
• The ability to stand/bend/stretch/reach/kneel/crawl. Etc. as needed
• The ability to regularly sit or stand for extended periods of time.
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This job description is subject to change, but remains in effect until superseded or canceled in writing by the Company.
Qualifications Show more details...
Job Purpose
...
The Data Center Technician ensures that server, storage, network, power, and cooling systems perform optimally within the Data Center rack and stack environment. By maintaining the Data Center this role would prevent loss of data, damage to equipment, and ensure the 5 9’s principal (99.999% uptime environment). Our data center maintains several work shifts and this position is anticipated to primarily work 7:00 AM – 3:30 PM .
Responsibilities:
• Preparation, assembly and installation of racks, servers, storages and network equipment
• Diagnostics of servers, storages and network equipment in both lab and production environments, including repairs by swapping of chassis or small parts (HDD, RAM, CPU, RAID Controller, etc.)
• Installation and documentation of cabling for network connectivity (Ethernet, Fiber)
• Provide assistance to Data Center Provisioning, Data Center Infrastructure, and Network Engineering as needed
• Maintain safety and security protocols, and clean work environments within the Data Center
• Escort sub-contractors/vendors as needed
• Asset tracking of inventory using internal tools for all hardware installed in the Data Center
• Identify assets within the RMA period and provide them to Provisioning for replacement
• Ensure that proper power and cooling to all I.T. equipment is provided by the installation of PDU’s, blanking plates, sealing floor tiles, and cold aisle containment zones
• Collaboration with domestic and international customers or support teams to ensure clear communication via internal ticketing systems
• Maintain SLA’s for ticket resolutions to deliver fast solutions to our customers
• Local and domestic travel to maintain equipment colocation(s)
• Potential international travel for support and training
• Working shifts in a 24/7 environment in a rotational schedule including nights, holidays, weekends, and on-call, with punctual attendance and attentiveness to the schedule
• Contribute to internal knowledgebase to maintain up-to-date documentation
• Change management including defragmenting racks, IT equipment moves, and planned events
• Assist with other duties assigned by Data Center Service Team Leader or Head of Operations
Required Qualifications:
• High school diploma, GED, or equivalent work experience
• 1-2 years of experience working in an IT role with an emphasis on hardware and/or infrastructure.
• A+ or Network+ Certification or equivalent work experience
• Demonstrate strong spoken and written communication skills
• Prior experience utilizing different hardware brands including, HP, Dell, EMC, Supermicro, IBM, Seagate, etc.
• General knowledge of Windows and Linux operating systems and office suites (Word, Excel, etc.)
• Must have a valid driver’s license and be able to travel to other locations in the Kansas City area using company-provided transportation to our local colocation(s)
Preferred Qualifications:
• Teamwork experience in a 24/7 rotational shift work environment
Physical Requirements and Working Conditions
• The ability to perform the essential responsibilities of this job in the Lenexa office on a hybrid basis (or more as needed to perform essential responsibilities
• The ability to use a computer and telephone for extended periods of time to communicate, create, and access information verbally and digitally
• The ability to lift up to 50 lbs of computer or related equipment
• The ability to climb and stand on a ladder as needed
• The ability to use hands and fingers to manipulate computer equipment with fine detail
• The ability to stand/bend/stretch/reach/kneel/crawl. Etc. as needed
• The ability to regularly sit or stand for extended periods of time.
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This job description is subject to change, but remains in effect until superseded or canceled in writing by the Company.
Qualifications Show more details...
via Jobs.ionos.de
posted_at: 15 days agoschedule_type: Full-time
Tasks
Overview...
Our newly established US commercial team is looking to hire a Front End Engineer who will continuously improve metrics in the onboarding user journeys in our digital product. In that capacity, you will work closely with the other members of the commercial team in the US and counterparts in our European markets to gather successful initiatives, implement tests and roll out successes.
Our mission is to help small businesses and
Tasks
Overview...
Our newly established US commercial team is looking to hire a Front End Engineer who will continuously improve metrics in the onboarding user journeys in our digital product. In that capacity, you will work closely with the other members of the commercial team in the US and counterparts in our European markets to gather successful initiatives, implement tests and roll out successes.
Our mission is to help small businesses and individuals build and expand their professional online presences. In this role you will be responsible for the design, development, documentation, debugging and support of the onboarding user interface.
We offer a challenging and exciting position in an international company with good development opportunities.
Responsibilities:
• Work on projects as part of the newly established cross-functional team as part of which you will set up and run tests in our digital user journeys with the goal of driving incrementality in our KPIs
• Familiarize yourself with our code base and environments and successfully work within our matrix organization to develop experiments and support implementation for both web and mobile applications.
• Participate in the ideation and roadmapping, as well as prioritization processes for new initiatives. Then own the development process including concept development, testing, and go-live
Qualifications:
• 3-5 years of experience in frontend development
• Proven experience with JavaScript frameworks (React, Vue, Angular etc.)
• Experience with REST apis, Git/Github, CSS preprocessors and Bootstrap required
• Ability to work collaboratively in a global, cross functional team
• Excellent verbal and written communication skills
• Formal education and/or professional training and relevant certifications in computer science or related technological field preferred
Physical requirements and Working Conditions
• Sitting or standing for extended periods of time
• Spend extended hours in front of a computer screen
• Ability to travel via air and/or vehicle on an overnight basis, including international travel on an estimated quarterly basis
• Ability to lift objects during travel up to 20 lbs.
• The role is located in downtown Philadelphia, PA and requires at least 3 days on-site per week or on days as designated by management
Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law.
Qualifications Show more details...
Overview...
Our newly established US commercial team is looking to hire a Front End Engineer who will continuously improve metrics in the onboarding user journeys in our digital product. In that capacity, you will work closely with the other members of the commercial team in the US and counterparts in our European markets to gather successful initiatives, implement tests and roll out successes.
Our mission is to help small businesses and individuals build and expand their professional online presences. In this role you will be responsible for the design, development, documentation, debugging and support of the onboarding user interface.
We offer a challenging and exciting position in an international company with good development opportunities.
Responsibilities:
• Work on projects as part of the newly established cross-functional team as part of which you will set up and run tests in our digital user journeys with the goal of driving incrementality in our KPIs
• Familiarize yourself with our code base and environments and successfully work within our matrix organization to develop experiments and support implementation for both web and mobile applications.
• Participate in the ideation and roadmapping, as well as prioritization processes for new initiatives. Then own the development process including concept development, testing, and go-live
Qualifications:
• 3-5 years of experience in frontend development
• Proven experience with JavaScript frameworks (React, Vue, Angular etc.)
• Experience with REST apis, Git/Github, CSS preprocessors and Bootstrap required
• Ability to work collaboratively in a global, cross functional team
• Excellent verbal and written communication skills
• Formal education and/or professional training and relevant certifications in computer science or related technological field preferred
Physical requirements and Working Conditions
• Sitting or standing for extended periods of time
• Spend extended hours in front of a computer screen
• Ability to travel via air and/or vehicle on an overnight basis, including international travel on an estimated quarterly basis
• Ability to lift objects during travel up to 20 lbs.
• The role is located in downtown Philadelphia, PA and requires at least 3 days on-site per week or on days as designated by management
Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law.
Qualifications Show more details...
via Jobs.ionos.de
posted_at: 15 days agoschedule_type: Full-time
Tasks
Overview
...
Our newly established US commercial team is looking to hire a Growth Manager for the US market. This role will be responsible for development and implementation of domestic growth- and product marketing strategies that generate incremental revenue and profit in our new customer acquisition loops. You will work closely with both the global marketing team and local commercial team operations management to achieve company goals and
Tasks
Overview
...
Our newly established US commercial team is looking to hire a Growth Manager for the US market. This role will be responsible for development and implementation of domestic growth- and product marketing strategies that generate incremental revenue and profit in our new customer acquisition loops. You will work closely with both the global marketing team and local commercial team operations management to achieve company goals and strengthen market presence in the US.
We offer an international work environment that provides continuous opportunities for growth.
Responsibilities:
• In collaboration with the US Commercial General Manager who brings 15+ years of start-up, scale-up, IPO and M&A experience, you will, develop and execute marketing and product growth strategies and implement them with the goal of driving revenue growth and customer engagement
• Use data-driven insights to ideate, implement and analyze growth tactics that drive incrementality in customer acquisition and retention
• Analyze the US market and identify opportunities and trends to make informed marketing decisions
• Test and implement industry best practices, as well as successful experiments from other markets in the US markets.
• Collaborate with analytics and growth marketing teams from other markets to transfer knowledge to the US.
• Build and maintain relationships with partners, agencies, and influencers to build a sustainable growth setup
• Continuously measure and analyze marketing performance to make adjustments and improve the effectiveness of initiatives
• Keep abreast of competitor products and services and provide feedback to IONOS Product Development teams
Qualifications:
• 5+ years of proven professional experience in marketing and product-led growth, preferably in the US market in an eCommerce or DTC context. Subscription experience is a plus.
• Big plus if you have had roles as an intrapreneur in a larger organization where you developed a new concept from the ground up. Or if you have started as, for example, an analyst and have successfully managed to grow into a product management role. We are looking for non-linear career paths that bring outside-of-the-box-thinking and a strong drive to get things done. The opportunity is to turn our challenger brand into a top-3-brand in the US.
• Strong knowledge of digital marketing, including social media, content marketing, and search engine marketing. Preferably, the successful candidate has hands-on experience run campaigns in various platforms. Huge plus if you have extensive UGC-marketing experience or have taken applicable Reforge classes.
• Experience in developing and implementing marketing strategies and campaigns
• Strong analytical skills and experience in interpreting marketing data and metrics
• Excellent verbal and written communication skills, particularly if you can prove that you have been excelling in a matrix organization by motivating and engaging stakeholders.
• Ability to think both strategically and tactically
• Ability to work independently and results-orientated
• Formal education and/or professional training and relevant certifications in marketing, business administration, or a related field preferred
Physical requirements and Working Conditions
• Sitting or standing for extended periods of time
• Spend extended hours in front of a computer screen
• Ability to travel via air and/or vehicle on an overnight basis, including international travel on an estimated quarterly basis
• Ability to lift objects during travel up to 20 lbs.
• The role is located in downtown Philadelphia, PA and requires at least 3 days on-site per week or on days as designated by management
Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law.
Qualifications Show more details...
Overview
...
Our newly established US commercial team is looking to hire a Growth Manager for the US market. This role will be responsible for development and implementation of domestic growth- and product marketing strategies that generate incremental revenue and profit in our new customer acquisition loops. You will work closely with both the global marketing team and local commercial team operations management to achieve company goals and strengthen market presence in the US.
We offer an international work environment that provides continuous opportunities for growth.
Responsibilities:
• In collaboration with the US Commercial General Manager who brings 15+ years of start-up, scale-up, IPO and M&A experience, you will, develop and execute marketing and product growth strategies and implement them with the goal of driving revenue growth and customer engagement
• Use data-driven insights to ideate, implement and analyze growth tactics that drive incrementality in customer acquisition and retention
• Analyze the US market and identify opportunities and trends to make informed marketing decisions
• Test and implement industry best practices, as well as successful experiments from other markets in the US markets.
• Collaborate with analytics and growth marketing teams from other markets to transfer knowledge to the US.
• Build and maintain relationships with partners, agencies, and influencers to build a sustainable growth setup
• Continuously measure and analyze marketing performance to make adjustments and improve the effectiveness of initiatives
• Keep abreast of competitor products and services and provide feedback to IONOS Product Development teams
Qualifications:
• 5+ years of proven professional experience in marketing and product-led growth, preferably in the US market in an eCommerce or DTC context. Subscription experience is a plus.
• Big plus if you have had roles as an intrapreneur in a larger organization where you developed a new concept from the ground up. Or if you have started as, for example, an analyst and have successfully managed to grow into a product management role. We are looking for non-linear career paths that bring outside-of-the-box-thinking and a strong drive to get things done. The opportunity is to turn our challenger brand into a top-3-brand in the US.
• Strong knowledge of digital marketing, including social media, content marketing, and search engine marketing. Preferably, the successful candidate has hands-on experience run campaigns in various platforms. Huge plus if you have extensive UGC-marketing experience or have taken applicable Reforge classes.
• Experience in developing and implementing marketing strategies and campaigns
• Strong analytical skills and experience in interpreting marketing data and metrics
• Excellent verbal and written communication skills, particularly if you can prove that you have been excelling in a matrix organization by motivating and engaging stakeholders.
• Ability to think both strategically and tactically
• Ability to work independently and results-orientated
• Formal education and/or professional training and relevant certifications in marketing, business administration, or a related field preferred
Physical requirements and Working Conditions
• Sitting or standing for extended periods of time
• Spend extended hours in front of a computer screen
• Ability to travel via air and/or vehicle on an overnight basis, including international travel on an estimated quarterly basis
• Ability to lift objects during travel up to 20 lbs.
• The role is located in downtown Philadelphia, PA and requires at least 3 days on-site per week or on days as designated by management
Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law.
Qualifications Show more details...
via Jobs.ionos.de
posted_at: 13 days agoschedule_type: Full-time
Tasks
Join Us as Head of Cloud Sales - Unleash Your Entrepreneurial Spirit...
Are you ready to join a pioneer in web hosting and cloud technology and help us achieve significant market share in the cloud sales landscape in the US market? At IONOS, we're not just a hosting provider – we're Europe’s leading cloud company, publicly listed since 2023 and consider ourselves disruptors and innovators. In the US, we’re a challenger brand and as a
Tasks
Join Us as Head of Cloud Sales - Unleash Your Entrepreneurial Spirit...
Are you ready to join a pioneer in web hosting and cloud technology and help us achieve significant market share in the cloud sales landscape in the US market? At IONOS, we're not just a hosting provider – we're Europe’s leading cloud company, publicly listed since 2023 and consider ourselves disruptors and innovators. In the US, we’re a challenger brand and as a result we see boundless opportunities where others see limits. We're on a mission to empower businesses with cutting-edge cloud solutions and redefine what's possible in the digital world.
About Us:
At IONOS, we're not content with the status quo. We're pioneers in the global hosting industry, offering a diverse array of products and services, from advanced IaaS to groundbreaking PaaS solutions. Our passion lies in helping B2B customers thrive through state-of-the-art technologies and revolutionary products.
Your Role:
As the Head of Cloud Sales for our US market, you'll lead an existing, dynamic team in selling our innovative cloud and hosting products to medium-sized businesses, agencies and MSPs. The particular market opportunity we’re going after requires someone who thinks on their feet, takes action and is able to develop strategy and generate momentum around a plan of action.
We're not just looking for a manager – we want a leader who is as comfortable speaking in front of a client business, as well as motivating our sales organization and shaping it into a powerhouse.
What you'll do:
• Spearhead the strategic development of our sales and account management division, driving continuous growth and maximizing sales potential.
• Identify and cultivate new customer and agency relationships while nurturing existing partnerships to ensure exceptional customer satisfaction.
• Serve as the primary liaison between stakeholders throughout the sales process, including high-level negotiations with C-suite executives facilitate seamless communication and alignment; leverage experience and insight to close deals and foster partnerships.
• Champion best-in-class customer care, consistently exceeding expectations and setting industry benchmarks.
• Innovate workflows and processes, continuously refining our approach to sales and customer engagement.
• Collaborate closely with cross-functional teams to develop tailored product strategies and execute impactful sales campaigns.
• Conduct regular sales analyses and market evaluations, staying ahead of the curve with competition insights and industry trends.
• Guide, coach, and develop a team of sales, account management and technical consulting staff as a high performing cohesive business development unit.
• Represent IONOS at meetings, fairs, and conferences showcasing our leadership in cloud and hosting solutions.
What You Bring:
• 7-10 years of groundbreaking experience in B2B marketing, sales, and account management.
• Proven track record of leadership and staff development, with at least 3 years of experience leading high-performing teams to success.
• Deep technical expertise in web design, e-commerce, web hosting, server, and cloud technology
• Excellent presentation skills, coupled with a flair for presenting to and engaging diverse audiences of all sizes in various settings; represent IONOS at a wide variety of events
• Entrepreneurial mindset with a passion for exploring emerging technologies and driving innovation.
• Hands on experience in content management systems (CMS), website creation and/or server/cloud backup.
• Strong customer-centric approach with a blend of sales acumen and service excellence
• Proficiency in Google Suite of office productivity tools preferred
• A plus is experience collaborating with agencies, web professionals, or software developers, and a relevant bachelor's degree or higher.
Physical Requirements and Working Conditions:
• Flexibility to travel approximately 10-20% of the time, including overnight trips.
• Ability to lift objects up to 20 lbs. during travel, etc.
• Comfortable working hybrid (3Xweek) from our Philadelphia office
Equal Opportunity Employer:
At IONOS, we celebrate diversity and are committed to creating an inclusive environment where everyone can thrive. We don't discriminate based on any protected status – we're all about talent, passion, and making a difference.
Ready to Redefine Cloud Sales?
If you're a self-starter with a hunger for innovation and a drive to transform the industry, we want to hear from you! Join us at IONOS and let's embark on this exciting journey together. The sky's not the limit – it's just the beginning.
Qualifications Show more details...
Join Us as Head of Cloud Sales - Unleash Your Entrepreneurial Spirit...
Are you ready to join a pioneer in web hosting and cloud technology and help us achieve significant market share in the cloud sales landscape in the US market? At IONOS, we're not just a hosting provider – we're Europe’s leading cloud company, publicly listed since 2023 and consider ourselves disruptors and innovators. In the US, we’re a challenger brand and as a result we see boundless opportunities where others see limits. We're on a mission to empower businesses with cutting-edge cloud solutions and redefine what's possible in the digital world.
About Us:
At IONOS, we're not content with the status quo. We're pioneers in the global hosting industry, offering a diverse array of products and services, from advanced IaaS to groundbreaking PaaS solutions. Our passion lies in helping B2B customers thrive through state-of-the-art technologies and revolutionary products.
Your Role:
As the Head of Cloud Sales for our US market, you'll lead an existing, dynamic team in selling our innovative cloud and hosting products to medium-sized businesses, agencies and MSPs. The particular market opportunity we’re going after requires someone who thinks on their feet, takes action and is able to develop strategy and generate momentum around a plan of action.
We're not just looking for a manager – we want a leader who is as comfortable speaking in front of a client business, as well as motivating our sales organization and shaping it into a powerhouse.
What you'll do:
• Spearhead the strategic development of our sales and account management division, driving continuous growth and maximizing sales potential.
• Identify and cultivate new customer and agency relationships while nurturing existing partnerships to ensure exceptional customer satisfaction.
• Serve as the primary liaison between stakeholders throughout the sales process, including high-level negotiations with C-suite executives facilitate seamless communication and alignment; leverage experience and insight to close deals and foster partnerships.
• Champion best-in-class customer care, consistently exceeding expectations and setting industry benchmarks.
• Innovate workflows and processes, continuously refining our approach to sales and customer engagement.
• Collaborate closely with cross-functional teams to develop tailored product strategies and execute impactful sales campaigns.
• Conduct regular sales analyses and market evaluations, staying ahead of the curve with competition insights and industry trends.
• Guide, coach, and develop a team of sales, account management and technical consulting staff as a high performing cohesive business development unit.
• Represent IONOS at meetings, fairs, and conferences showcasing our leadership in cloud and hosting solutions.
What You Bring:
• 7-10 years of groundbreaking experience in B2B marketing, sales, and account management.
• Proven track record of leadership and staff development, with at least 3 years of experience leading high-performing teams to success.
• Deep technical expertise in web design, e-commerce, web hosting, server, and cloud technology
• Excellent presentation skills, coupled with a flair for presenting to and engaging diverse audiences of all sizes in various settings; represent IONOS at a wide variety of events
• Entrepreneurial mindset with a passion for exploring emerging technologies and driving innovation.
• Hands on experience in content management systems (CMS), website creation and/or server/cloud backup.
• Strong customer-centric approach with a blend of sales acumen and service excellence
• Proficiency in Google Suite of office productivity tools preferred
• A plus is experience collaborating with agencies, web professionals, or software developers, and a relevant bachelor's degree or higher.
Physical Requirements and Working Conditions:
• Flexibility to travel approximately 10-20% of the time, including overnight trips.
• Ability to lift objects up to 20 lbs. during travel, etc.
• Comfortable working hybrid (3Xweek) from our Philadelphia office
Equal Opportunity Employer:
At IONOS, we celebrate diversity and are committed to creating an inclusive environment where everyone can thrive. We don't discriminate based on any protected status – we're all about talent, passion, and making a difference.
Ready to Redefine Cloud Sales?
If you're a self-starter with a hunger for innovation and a drive to transform the industry, we want to hear from you! Join us at IONOS and let's embark on this exciting journey together. The sky's not the limit – it's just the beginning.
Qualifications Show more details...
via Salary.com
posted_at: 28 days agoschedule_type: Full-time
Job Summary:
The Technical Customer Service Representative primarily supports IONOS customers with their drag-and-drop website builders through inbound phone calls and email. Additional responsibilities of the position include assisting customers with their domains, email, e-commerce packages, and various marketing tools associated with the website builder. Technical Customer Service... Representatives also sell these products, assist with billing
Job Summary:
The Technical Customer Service Representative primarily supports IONOS customers with their drag-and-drop website builders through inbound phone calls and email. Additional responsibilities of the position include assisting customers with their domains, email, e-commerce packages, and various marketing tools associated with the website builder. Technical Customer Service... Representatives also sell these products, assist with billing issues, and cancel packages as necessary.
Specific Responsibilities:
• Resolving customer issues via phone, email and chat
• Troubleshooting a wide range of technical and billing concerns and educating customers about our products and processes
• Demonstrating both technical proficiency and effective soft skills in resolving customer issues
• Recommending and selling the right products and services based on customer's business and personal needs
• Effectively managing queues to meet departmental goals and resolve incoming workload efficiently
Required Qualifications:
• High School Diploma or equivalent
• 1-2 years of customer service experience either in contact center, retail, or related field
• Strong written and spoken communication skills
• Ability to adapt to changing products and processes
• Ability to process and document phone calls, chats and emails efficiently
• Ability to project a positive and helpful attitude to customers and colleagues
• Strong technical skills and familiarity with terminology (training will be provided for specific IONOS products)
Preferred Qualifications:
• Experience providing technical support to customers
• Experience with website construction and/or the website hosting industry
Physical Requirements and Working Conditions:
• The ability to perform the essential responsibilities of this job in our Philadelphia office on a hybrid basis.
• The ability to use a computer and telephone for extended periods of time to communicate, create, and access information.
• The ability to regularly sit or stand for extended periods of time
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This job description is subject to change, but remains in effect until superseded in writing by the Company.
Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law Show more details...
The Technical Customer Service Representative primarily supports IONOS customers with their drag-and-drop website builders through inbound phone calls and email. Additional responsibilities of the position include assisting customers with their domains, email, e-commerce packages, and various marketing tools associated with the website builder. Technical Customer Service... Representatives also sell these products, assist with billing issues, and cancel packages as necessary.
Specific Responsibilities:
• Resolving customer issues via phone, email and chat
• Troubleshooting a wide range of technical and billing concerns and educating customers about our products and processes
• Demonstrating both technical proficiency and effective soft skills in resolving customer issues
• Recommending and selling the right products and services based on customer's business and personal needs
• Effectively managing queues to meet departmental goals and resolve incoming workload efficiently
Required Qualifications:
• High School Diploma or equivalent
• 1-2 years of customer service experience either in contact center, retail, or related field
• Strong written and spoken communication skills
• Ability to adapt to changing products and processes
• Ability to process and document phone calls, chats and emails efficiently
• Ability to project a positive and helpful attitude to customers and colleagues
• Strong technical skills and familiarity with terminology (training will be provided for specific IONOS products)
Preferred Qualifications:
• Experience providing technical support to customers
• Experience with website construction and/or the website hosting industry
Physical Requirements and Working Conditions:
• The ability to perform the essential responsibilities of this job in our Philadelphia office on a hybrid basis.
• The ability to use a computer and telephone for extended periods of time to communicate, create, and access information.
• The ability to regularly sit or stand for extended periods of time
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This job description is subject to change, but remains in effect until superseded in writing by the Company.
Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law Show more details...
via Jobs.ionos.de
posted_at: 2 days agoschedule_type: Full-time
Tasks
Job Purpose
...
In this role you will function as a specialist in de-escalation, customer facing processes and policies, and back-end billing operations. Work both independently, and interdepartmentally as needed to achieve optimal customer satisfaction. Process complex and high-profile customer issues, increases customer satisfaction, and decreases multiple contact cases. Handle executive escalations, which include, but are not limited to,
Tasks
Job Purpose
...
In this role you will function as a specialist in de-escalation, customer facing processes and policies, and back-end billing operations. Work both independently, and interdepartmentally as needed to achieve optimal customer satisfaction. Process complex and high-profile customer issues, increases customer satisfaction, and decreases multiple contact cases. Handle executive escalations, which include, but are not limited to, complaints to executive board members, the Better Business Bureau, the Attorney General and other consumer protection organizations, as well as media, social media and legal threats, often acting as a liaison between our company and outside organizations. Identify complaint trends, defects, and process/policy issues, and provide recommended solutions in order to improve our products, services, and the overall customer experience.
Responsibilities:
• Manage executive level escalations, as well as organic escalations within customer care, with a high level of customer satisfaction through email, phone, internal chat, and social media platforms
• Adeptly apply professional communication skills, showing empathy when appropriate, and clearly communicating technical processes both verbally and in writing.
• De-escalate difficult customer situations via phone or email
• Work jointly with other departments, management, and remote colleagues to develop and provide creative, effective solutions when resolving escalated customer issues
• Employ active listening and thorough case research to make informed decisions
• Learn and utilize necessary case management and web tools to complete tasks
• Research and resolve advanced and back-end billing issues.
• Utilize knowledge of IONOS products and services, reasoning and compromise, for positive issue and/or conflict resolution.
• Analyze customer issues, as well as IONOS' products, policies and procedures to identify root causes for issues
• Make analysis-based suggestions for product, policy, and procedure improvements as well as defect elimination
• Address and resolve back-end issues including, but not limited to, chargeback disputes, collections discrepancies, bankruptcy filings, credit card de-authorization requests, wire payments, and creating billing process tickets.
• Maintain a positive image of IONOS' as a company and its' Customer Care organization by managing potentially difficult and evolving situations clearly, courteously and professionally.
• Balance multiple issues in a fast paced environment and manage changing priorities.
Required Qualifications:
• High school diploma or equivalent.
• At least one (1) year experience within the company and at least three (3) years of customer service experience.
• Demonstrated strong spoken and written communication skills.
• Proficient in word processing, spreadsheet and presentation software. IONOS currently uses G-Suite (Docs, Sheets, Slides)
• Experience working in a high volume setting while maintaining attention to detail.
• Prior experience providing customer service via telephone and email.
• Adept in customer service skills such as active listening, conflict management, de-escalation, professional speaking and writing
• General understanding of web hosting, using online interfaces, email, service loss or server downtime, social media platforms, etc
• Ability to learn and maintain intimate knowledge of IONOS' products and services.
• Experience in various Social Media platforms
Preferred Qualifications:
• Prior experience in "second level" or "escalated" customer conflict resolution.
• Expertise in customer service processes and escalations.
• Experience in web hosting technologies, domains, networking, or server use/support
• Prior experience utilizing creative writing in a professional setting.
• SAP experience
Physical Requirements and Working Conditions:
• The ability to perform the essential responsibilities of this job in our Philadelphia office on a hybrid basis.
• The ability to use a computer and telephone for extended periods of time to communicate, create, and access information.
• The ability to regularly sit or stand for extended periods of time
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This job description is subject to change, but remains in effect until superseded in writing by the Company.
Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law.
Qualifications Show more details...
Job Purpose
...
In this role you will function as a specialist in de-escalation, customer facing processes and policies, and back-end billing operations. Work both independently, and interdepartmentally as needed to achieve optimal customer satisfaction. Process complex and high-profile customer issues, increases customer satisfaction, and decreases multiple contact cases. Handle executive escalations, which include, but are not limited to, complaints to executive board members, the Better Business Bureau, the Attorney General and other consumer protection organizations, as well as media, social media and legal threats, often acting as a liaison between our company and outside organizations. Identify complaint trends, defects, and process/policy issues, and provide recommended solutions in order to improve our products, services, and the overall customer experience.
Responsibilities:
• Manage executive level escalations, as well as organic escalations within customer care, with a high level of customer satisfaction through email, phone, internal chat, and social media platforms
• Adeptly apply professional communication skills, showing empathy when appropriate, and clearly communicating technical processes both verbally and in writing.
• De-escalate difficult customer situations via phone or email
• Work jointly with other departments, management, and remote colleagues to develop and provide creative, effective solutions when resolving escalated customer issues
• Employ active listening and thorough case research to make informed decisions
• Learn and utilize necessary case management and web tools to complete tasks
• Research and resolve advanced and back-end billing issues.
• Utilize knowledge of IONOS products and services, reasoning and compromise, for positive issue and/or conflict resolution.
• Analyze customer issues, as well as IONOS' products, policies and procedures to identify root causes for issues
• Make analysis-based suggestions for product, policy, and procedure improvements as well as defect elimination
• Address and resolve back-end issues including, but not limited to, chargeback disputes, collections discrepancies, bankruptcy filings, credit card de-authorization requests, wire payments, and creating billing process tickets.
• Maintain a positive image of IONOS' as a company and its' Customer Care organization by managing potentially difficult and evolving situations clearly, courteously and professionally.
• Balance multiple issues in a fast paced environment and manage changing priorities.
Required Qualifications:
• High school diploma or equivalent.
• At least one (1) year experience within the company and at least three (3) years of customer service experience.
• Demonstrated strong spoken and written communication skills.
• Proficient in word processing, spreadsheet and presentation software. IONOS currently uses G-Suite (Docs, Sheets, Slides)
• Experience working in a high volume setting while maintaining attention to detail.
• Prior experience providing customer service via telephone and email.
• Adept in customer service skills such as active listening, conflict management, de-escalation, professional speaking and writing
• General understanding of web hosting, using online interfaces, email, service loss or server downtime, social media platforms, etc
• Ability to learn and maintain intimate knowledge of IONOS' products and services.
• Experience in various Social Media platforms
Preferred Qualifications:
• Prior experience in "second level" or "escalated" customer conflict resolution.
• Expertise in customer service processes and escalations.
• Experience in web hosting technologies, domains, networking, or server use/support
• Prior experience utilizing creative writing in a professional setting.
• SAP experience
Physical Requirements and Working Conditions:
• The ability to perform the essential responsibilities of this job in our Philadelphia office on a hybrid basis.
• The ability to use a computer and telephone for extended periods of time to communicate, create, and access information.
• The ability to regularly sit or stand for extended periods of time
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This job description is subject to change, but remains in effect until superseded in writing by the Company.
Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law.
Qualifications Show more details...
via Jobs.ionos.de
posted_at: 2 days agoschedule_type: Full-time
Tasks
Overview
...
Our newly established US commercial team is looking to hire a talented and driven Graphic Designer to create and enhance our visual marketing products. Use your experience in graphic design principles to communicate the unique value of IONOS. Enhance the impact of our marketing communications while maintaining the IONOS corporate identity and design standards.
We offer an international work environment that provides continuous
Tasks
Overview
...
Our newly established US commercial team is looking to hire a talented and driven Graphic Designer to create and enhance our visual marketing products. Use your experience in graphic design principles to communicate the unique value of IONOS. Enhance the impact of our marketing communications while maintaining the IONOS corporate identity and design standards.
We offer an international work environment that provides continuous opportunities for growth.
Responsibilities:
• Visual design of holistic digital marketing communications (e.g. static and animated images, video, UGC, website designs, email layouts) from conception to finalization using a variety of applications
• Conceive and generate creative communication pieces and marketing campaigns for the national and international market that meet our performance standards in close cooperation with copywriters and global marketing managers
• Use response data and customer feedback to generate iterative versions of creative and continuously improve marketing performance
• Create digital customer journeys (from landing page to lead magnet) for international marketing campaigns
• Serve as a point person for internal and external parties for all domestic campaigns and represent the US market for global campaigns
• Interact with a variety of domestic and international departments to ensure a consistent brand experience
• Deliver compelling concept presentations to team members, peers and global stakeholders
• Own the workflow from gathering requirements, drafting, presenting and getting approval, incl. sharing out performance and learnings.
Qualifications:
• 2-4 years of professional design experience in an eCommerce business, performance marketing agency, DTC business or comparable professional experience
• Experience with AI-based design content creation (e.g. Jasper.AI, Adobe Firefly, Midjourney) and confident handling of Adobe Creative Cloud programs (incl. Figma) required
• Understanding of visual imagery and typography, paired with high standards of quality and accuracy
• Technical affinity and experience in dealing with content management systems
• Strong project management skills will be essential; knowledge of project management software such as JIRA a plus
• Formal education and/or professional training and relevant certification in communications, marketing, technology or related field preferred.
Physical requirements and Working Conditions
• Sitting or standing for extended periods of time
• Spend extended hours in front of a computer screen
• Ability to travel via air and/or vehicle on an overnight basis, including international travel on an estimated quarterly basis
• Ability to lift objects during travel up to 20 lbs.
• The role is located in downtown Philadelphia, PA and requires at least 3 days on-site per week or on days as designated by management
Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law.
Qualifications Show more details...
Overview
...
Our newly established US commercial team is looking to hire a talented and driven Graphic Designer to create and enhance our visual marketing products. Use your experience in graphic design principles to communicate the unique value of IONOS. Enhance the impact of our marketing communications while maintaining the IONOS corporate identity and design standards.
We offer an international work environment that provides continuous opportunities for growth.
Responsibilities:
• Visual design of holistic digital marketing communications (e.g. static and animated images, video, UGC, website designs, email layouts) from conception to finalization using a variety of applications
• Conceive and generate creative communication pieces and marketing campaigns for the national and international market that meet our performance standards in close cooperation with copywriters and global marketing managers
• Use response data and customer feedback to generate iterative versions of creative and continuously improve marketing performance
• Create digital customer journeys (from landing page to lead magnet) for international marketing campaigns
• Serve as a point person for internal and external parties for all domestic campaigns and represent the US market for global campaigns
• Interact with a variety of domestic and international departments to ensure a consistent brand experience
• Deliver compelling concept presentations to team members, peers and global stakeholders
• Own the workflow from gathering requirements, drafting, presenting and getting approval, incl. sharing out performance and learnings.
Qualifications:
• 2-4 years of professional design experience in an eCommerce business, performance marketing agency, DTC business or comparable professional experience
• Experience with AI-based design content creation (e.g. Jasper.AI, Adobe Firefly, Midjourney) and confident handling of Adobe Creative Cloud programs (incl. Figma) required
• Understanding of visual imagery and typography, paired with high standards of quality and accuracy
• Technical affinity and experience in dealing with content management systems
• Strong project management skills will be essential; knowledge of project management software such as JIRA a plus
• Formal education and/or professional training and relevant certification in communications, marketing, technology or related field preferred.
Physical requirements and Working Conditions
• Sitting or standing for extended periods of time
• Spend extended hours in front of a computer screen
• Ability to travel via air and/or vehicle on an overnight basis, including international travel on an estimated quarterly basis
• Ability to lift objects during travel up to 20 lbs.
• The role is located in downtown Philadelphia, PA and requires at least 3 days on-site per week or on days as designated by management
Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law.
Qualifications Show more details...
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