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schedule_type: Full-timework_from_home: 1
We are looking for a talented professional, anywhere in North America, to join IPVM, the world’s leading physical security technology research firm. In this role, you will immediately make an impact as IPVM’s first Customer Success Manager.
The ideal candidate will have strong communication skills and the drive to accurately and critically analyze the strengths and weaknesses of IPVM’s Research... Service. This is not a customer support or
We are looking for a talented professional, anywhere in North America, to join IPVM, the world’s leading physical security technology research firm. In this role, you will immediately make an impact as IPVM’s first Customer Success Manager.
The ideal candidate will have strong communication skills and the drive to accurately and critically analyze the strengths and weaknesses of IPVM’s Research... Service. This is not a customer support or sales position.
This individual will be assertive and proactive in guiding customers to research that addresses their organization’s needs and giving proper context. Your responsibilities will be to identify customer goals of Research Service post sale, manage custom research processes from customer requests, determine things that specific research customers found most valuable, identify what products customers will be making decisions on in the next 12 months, and understand what customers need beyond what they are asking.
IPVM's company culture is focused on testing and research. IPVM does not have a sales and marketing culture where the focus is on having fun and closing deals. Instead, IPVM has a technology and engineering culture, where we are serious and dedicated to providing accurate and detailed information about the security industry through research, testing, and analysis.
Remote Job: This position is a US-based remote role and we are looking for the best fit of the above requirements. We encourage all those who think they may be a fit to apply.
Role Responsibilities:
• Proactive outreach to existing customers of IPVM Research Service over email and set up phone calls to discover unmet needs and upcoming purchase decisions in their organization for security technology products
• Develop & document onboarding process for IPVM Research Service
• Identify automation opportunities to streamline operations and reduce manual action for common requests or recurring actions
• Identify areas of friction and suggest improvement to remove or reduce customer interaction with IPVM friction
• Work on opportunities for upsells in the form of additional seats or new research of security technology products & companies
• Work with marketing on key messages to incorporate into marketing collateral from existing customers
• Work with marketing on developing customer success stories that tell a story of the challenge they faced and how our research helped them in qualitative and quantitative means
3+ years of customer success experience and a bachelor’s degree or higher is required. Experience working with physical security end users (ie Global Physical Security Directors and similar) and System Integrators is recommended.
At IPVM, you will work alongside some of the best and brightest in the industry (including alumni from Columbia, Dartmouth, Yale, Harvard, UPenn, West Point, NYU, and more) and join us in the fight for ethical use of physical security technology.
About IPVM
IPVM is the world's leading resource on physical security technology, providing news, reviews, training, and independent test results on access control, alarm systems, cameras, recorders, VMS and more.
IPVM collaborates with major news publications, including BBC, Reuters, The New York Times, Los Angeles Times, The Washington Post, The Wall Street Journal, Forbes, CNN, Bloomberg, Financial Times, Foreign Policy, The Intercept, Fast Company, and PCMag.
IPVM was also recently profiled by The Atlantic. https://www.theatlantic.com/international/archive/2022/09/ipvm-journalism-research-chinese-surveillance-technology/671593 Show more details...
The ideal candidate will have strong communication skills and the drive to accurately and critically analyze the strengths and weaknesses of IPVM’s Research... Service. This is not a customer support or sales position.
This individual will be assertive and proactive in guiding customers to research that addresses their organization’s needs and giving proper context. Your responsibilities will be to identify customer goals of Research Service post sale, manage custom research processes from customer requests, determine things that specific research customers found most valuable, identify what products customers will be making decisions on in the next 12 months, and understand what customers need beyond what they are asking.
IPVM's company culture is focused on testing and research. IPVM does not have a sales and marketing culture where the focus is on having fun and closing deals. Instead, IPVM has a technology and engineering culture, where we are serious and dedicated to providing accurate and detailed information about the security industry through research, testing, and analysis.
Remote Job: This position is a US-based remote role and we are looking for the best fit of the above requirements. We encourage all those who think they may be a fit to apply.
Role Responsibilities:
• Proactive outreach to existing customers of IPVM Research Service over email and set up phone calls to discover unmet needs and upcoming purchase decisions in their organization for security technology products
• Develop & document onboarding process for IPVM Research Service
• Identify automation opportunities to streamline operations and reduce manual action for common requests or recurring actions
• Identify areas of friction and suggest improvement to remove or reduce customer interaction with IPVM friction
• Work on opportunities for upsells in the form of additional seats or new research of security technology products & companies
• Work with marketing on key messages to incorporate into marketing collateral from existing customers
• Work with marketing on developing customer success stories that tell a story of the challenge they faced and how our research helped them in qualitative and quantitative means
3+ years of customer success experience and a bachelor’s degree or higher is required. Experience working with physical security end users (ie Global Physical Security Directors and similar) and System Integrators is recommended.
At IPVM, you will work alongside some of the best and brightest in the industry (including alumni from Columbia, Dartmouth, Yale, Harvard, UPenn, West Point, NYU, and more) and join us in the fight for ethical use of physical security technology.
About IPVM
IPVM is the world's leading resource on physical security technology, providing news, reviews, training, and independent test results on access control, alarm systems, cameras, recorders, VMS and more.
IPVM collaborates with major news publications, including BBC, Reuters, The New York Times, Los Angeles Times, The Washington Post, The Wall Street Journal, Forbes, CNN, Bloomberg, Financial Times, Foreign Policy, The Intercept, Fast Company, and PCMag.
IPVM was also recently profiled by The Atlantic. https://www.theatlantic.com/international/archive/2022/09/ipvm-journalism-research-chinese-surveillance-technology/671593 Show more details...
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