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ithaka
Ithaka.org is a nonprofit organization dedicated to helping individuals navigate the complexities of higher education and career development. Through their website, they provide resources, tools, and expert advice to support individuals in making informed decisions about their educational and professional paths. With a focus on promoting equity and access in education, Ithaka.org aims to empower individuals to achieve their goals and reach their full potential. Whether seeking guidance on choosing a college, finding scholarships, or exploring career options, Ithaka.org is a valuable resource for anyone looking to enhance their educational and professional journey.
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CountryHosted in United States
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Traffic rank#61,474 Site Rank
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Site age27 yrs old
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via LinkedIn
posted_at: 6 days agoschedule_type: Full-timework_from_home: 1
ITHAKA’s mission is to expand access to knowledge and education around the world. Our services — Artstor, JSTOR, Portico, and Ithaka S+R — enable people everywhere to learn, to grow, and to overcome historical barriers to education. In carrying out our mission, as employees we feel a deep responsibility to each other and our well-being, and are committed to building and sustaining a diverse... equitable, and inclusive workplace.
Title
Senior
ITHAKA’s mission is to expand access to knowledge and education around the world. Our services — Artstor, JSTOR, Portico, and Ithaka S+R — enable people everywhere to learn, to grow, and to overcome historical barriers to education. In carrying out our mission, as employees we feel a deep responsibility to each other and our well-being, and are committed to building and sustaining a diverse... equitable, and inclusive workplace.
Title
Senior Manager for Digital Humanities Resources Outreach
Work Location
New York, NY; Ann Arbor, MI; Remote
Experience Level
Mid-Senior
The Role
ITHAKA is seeking a tech savvy and teamwork-oriented higher education professional to be our Outreach subject matter expert for ITHAKA’s emerging technologies that serve digital humanities research and instruction within academic libraries. ITHAKA’s mission is to expand access to knowledge and education around the world. Our services—Artstor, JSTOR, Portico, and Ithaka S+R— enable people everywhere to learn, to grow, and to overcome historical barriers to education. ITHAKA Senior Manager for Digital Humanities & Primary Sources, Outreach role provides an opportunity to have a transformative impact on the lives of students, teachers, researchers, and on the scholarly communications landscape more generally.
Responsibilities
As Senior Manager for Digital Humanities Resources Outreach you will be the internal and external subject matter expert responsible for achieving participation goals,helping to drive adoption and usage for new programs and services in the Digital Humanities, focusing on text and data analytics education and support. You will collaborate internally with colleagues to contribute to the ongoing development for the products and services you support as well as provide training and knowledge sharing for those products across the ITHAKA Outreach team.
• Through direct faculty and library outreach, seek opportunities to integrate ITHAKA’s emerging technologies and services into digital humanities programs (through faculty and library outreach), supporting teaching with primary sources, information and data literacy, and text analytics.
• Lead efforts to achieve participation goals for assigned products and services through direct customer activities such as: meetings (virtual, on-site visits, and industry trade shows) for new or at-risk participating institutions; following up on marketing-generated and inbound leads, and supporting the broader Outreach team through reviewing opportunities and internal training for staff.
• Act as the subject matter expert for the Outreach team on products/services as assigned and how they can be used to support digital scholarship and teaching with primary sources.
• Support introduction of assigned new products and services by contributing to beta and trial evaluation programs, collaborating with business owners to provide feedback on business models and validating end-user workflows.
• Collaborate with ITHAKA Marketing, Outreach leadership, and business owners to determine the most effective value proposition for new products and services related to digital humanities; support effective go-to-market (GTM) planning, including the creation of materials to support launch.
• Primary Outreach liaison to the JSTOR Labs team, helping to develop and provide feedback for incubated ideas.
• Develop and maintain a network of relationships with digital humanities library staff, teaching faculty, and other key members of the academic community to stay abreast of important trends and best practices in digital and information literacy.
• Ability to travel is required for this role, expectations in the 20-30% range.
Experience And Skills
• Minimum 5 years of experience in higher education or libraries, either at an academic institution or vendor.
• Demonstrated expertise in digital humanities scholarship and primary source research.
• An advanced degree (MLS, M.A. or PhD in a humanities field) and/or professional experience in teaching and research is a plus.
• Excellent relationship building and communication skills, including the ability to effectively demonstrate digital content and platform tools via webinar and in person workshops.
• Ability to work well as a team member; a willingness to actively participate in team projects and share ideas.
• Strong attention to detail and a keen eye for accuracy.
• Ability to perform with minimal supervision and to prioritize diverse work assignments.
• Committed to our organizational values of belonging, evidence, speed, teamwork, and trust
• Comfortable working with data (via tools such as Tableau) to extract learnings, make decisions, and demonstrate evidence.
• Familiarity working with the standard Microsoft office suite (including intermediate Excel skills) and working in a CRM (such as Salesforce).
Compensation & Benefits
At ITHAKA we believe in openness and equity. Part of living those values is our commitment to clarity about salary ranges, so candidates know what to expect. The starting salary for this position ranges from $86,184 to $107,730 per year. Starting pay may vary with job-related knowledge, skills, and experience. Our total compensation package for benefits-eligible employees includes employer-paid medical, dental, and vision plans, an employer-paid 10% retirement contribution, paid parental and caregiver leave, 22 days of paid time off, 11 paid holidays, up to 12 sick days, gym reimbursement, and more.
,
Work for ITHAKA
We are committed to our organizational values of belonging, evidence, speed, teamwork, and trust. We take inclusion seriously. Belonging is one of our core values, and it shows in our vibrant culture. People from a wide range of backgrounds work at ITHAKA, and we believe that unique perspectives help us realize new insights and build better solutions.
We want to work with people who are passionate about ideas like these and who wish to contribute their perspectives and talents to ITHAKA’s mission. We enthusiastically welcome applications from people of all underrepresented backgrounds and credentials. We want to hear your story and include your perspective in the transformative work we aim to do.
Learn more about Working at ITHAKA.
Apply Now:
Candidates may apply by submitting an application online through our career site, if you have any questions about your application, please contact us at careers@ithaka.org. ITHAKA is committed to providing reasonable accommodations, if there’s anything we can do to accommodate any portion of the application or hiring process, please contact us at accommodations@ithaka.org.
We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants receive consideration for employment without regard to race, color, sex, national origin, gender identity, sexual orientation, age, religion, domestic violence victim status, veteran status, disability, history of disability or perceived disability, or other status protected by law. We invite you to read our Equal Employment Opportunity and Affirmative Action Statement Show more details...
Title
Senior Manager for Digital Humanities Resources Outreach
Work Location
New York, NY; Ann Arbor, MI; Remote
Experience Level
Mid-Senior
The Role
ITHAKA is seeking a tech savvy and teamwork-oriented higher education professional to be our Outreach subject matter expert for ITHAKA’s emerging technologies that serve digital humanities research and instruction within academic libraries. ITHAKA’s mission is to expand access to knowledge and education around the world. Our services—Artstor, JSTOR, Portico, and Ithaka S+R— enable people everywhere to learn, to grow, and to overcome historical barriers to education. ITHAKA Senior Manager for Digital Humanities & Primary Sources, Outreach role provides an opportunity to have a transformative impact on the lives of students, teachers, researchers, and on the scholarly communications landscape more generally.
Responsibilities
As Senior Manager for Digital Humanities Resources Outreach you will be the internal and external subject matter expert responsible for achieving participation goals,helping to drive adoption and usage for new programs and services in the Digital Humanities, focusing on text and data analytics education and support. You will collaborate internally with colleagues to contribute to the ongoing development for the products and services you support as well as provide training and knowledge sharing for those products across the ITHAKA Outreach team.
• Through direct faculty and library outreach, seek opportunities to integrate ITHAKA’s emerging technologies and services into digital humanities programs (through faculty and library outreach), supporting teaching with primary sources, information and data literacy, and text analytics.
• Lead efforts to achieve participation goals for assigned products and services through direct customer activities such as: meetings (virtual, on-site visits, and industry trade shows) for new or at-risk participating institutions; following up on marketing-generated and inbound leads, and supporting the broader Outreach team through reviewing opportunities and internal training for staff.
• Act as the subject matter expert for the Outreach team on products/services as assigned and how they can be used to support digital scholarship and teaching with primary sources.
• Support introduction of assigned new products and services by contributing to beta and trial evaluation programs, collaborating with business owners to provide feedback on business models and validating end-user workflows.
• Collaborate with ITHAKA Marketing, Outreach leadership, and business owners to determine the most effective value proposition for new products and services related to digital humanities; support effective go-to-market (GTM) planning, including the creation of materials to support launch.
• Primary Outreach liaison to the JSTOR Labs team, helping to develop and provide feedback for incubated ideas.
• Develop and maintain a network of relationships with digital humanities library staff, teaching faculty, and other key members of the academic community to stay abreast of important trends and best practices in digital and information literacy.
• Ability to travel is required for this role, expectations in the 20-30% range.
Experience And Skills
• Minimum 5 years of experience in higher education or libraries, either at an academic institution or vendor.
• Demonstrated expertise in digital humanities scholarship and primary source research.
• An advanced degree (MLS, M.A. or PhD in a humanities field) and/or professional experience in teaching and research is a plus.
• Excellent relationship building and communication skills, including the ability to effectively demonstrate digital content and platform tools via webinar and in person workshops.
• Ability to work well as a team member; a willingness to actively participate in team projects and share ideas.
• Strong attention to detail and a keen eye for accuracy.
• Ability to perform with minimal supervision and to prioritize diverse work assignments.
• Committed to our organizational values of belonging, evidence, speed, teamwork, and trust
• Comfortable working with data (via tools such as Tableau) to extract learnings, make decisions, and demonstrate evidence.
• Familiarity working with the standard Microsoft office suite (including intermediate Excel skills) and working in a CRM (such as Salesforce).
Compensation & Benefits
At ITHAKA we believe in openness and equity. Part of living those values is our commitment to clarity about salary ranges, so candidates know what to expect. The starting salary for this position ranges from $86,184 to $107,730 per year. Starting pay may vary with job-related knowledge, skills, and experience. Our total compensation package for benefits-eligible employees includes employer-paid medical, dental, and vision plans, an employer-paid 10% retirement contribution, paid parental and caregiver leave, 22 days of paid time off, 11 paid holidays, up to 12 sick days, gym reimbursement, and more.
,
Work for ITHAKA
We are committed to our organizational values of belonging, evidence, speed, teamwork, and trust. We take inclusion seriously. Belonging is one of our core values, and it shows in our vibrant culture. People from a wide range of backgrounds work at ITHAKA, and we believe that unique perspectives help us realize new insights and build better solutions.
We want to work with people who are passionate about ideas like these and who wish to contribute their perspectives and talents to ITHAKA’s mission. We enthusiastically welcome applications from people of all underrepresented backgrounds and credentials. We want to hear your story and include your perspective in the transformative work we aim to do.
Learn more about Working at ITHAKA.
Apply Now:
Candidates may apply by submitting an application online through our career site, if you have any questions about your application, please contact us at careers@ithaka.org. ITHAKA is committed to providing reasonable accommodations, if there’s anything we can do to accommodate any portion of the application or hiring process, please contact us at accommodations@ithaka.org.
We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants receive consideration for employment without regard to race, color, sex, national origin, gender identity, sexual orientation, age, religion, domestic violence victim status, veteran status, disability, history of disability or perceived disability, or other status protected by law. We invite you to read our Equal Employment Opportunity and Affirmative Action Statement Show more details...
via LinkedIn
posted_at: 8 days agoschedule_type: Full-timework_from_home: 1
ITHAKA’s mission is to expand access to knowledge and education around the world. Our services — Artstor, JSTOR, Portico, and Ithaka S+R — enable people everywhere to learn, to grow, and to overcome historical barriers to education. In carrying out our mission, as employees we feel a deep responsibility to each other and our well-being, and are committed to building and sustaining a diverse... equitable, and inclusive workplace.
Work Location:
ITHAKA’s mission is to expand access to knowledge and education around the world. Our services — Artstor, JSTOR, Portico, and Ithaka S+R — enable people everywhere to learn, to grow, and to overcome historical barriers to education. In carrying out our mission, as employees we feel a deep responsibility to each other and our well-being, and are committed to building and sustaining a diverse... equitable, and inclusive workplace.
Work Location: Ann Arbor, New York, Remote
Experience Level: Mid - Senior Level
The Role
ITHAKA is looking for a Business Systems Analyst with extensive experience in marketing technology to configure, administer, and support ITHAKA’s marketing technology stack. In this role, you will translate our marketing vision into technical implementations that enable us to deliver on organizational objectives and allow us to measure the impact of our efforts.
As a Business Systems Analyst, you will lead and enable continuous improvement and operational excellence within Marketing and throughout the organization. You will collaborate with colleagues, external consultants, and vendors to ensure our systems are well integrated and optimized to meet our evolving business needs. This role calls for a collaborator and a team player who can bridge communication gaps and create alignment between teams and departments. You will be responsible for creating an environment in which everyone can do their best work without being distracted or delayed by problems with tools or processes.
This is a full-time position reporting to the Senior Manager, Marketing Enablement with a dotted line to the Manager, Operational Excellence Enablement.
Responsibilities
• As Marketing systems owner, provide timely user support for our marketing technology systems (CRM, MAP, and integrated marketing channel systems) and ensure we meet or exceed related Service Level Agreements (SLAs).
• Manage the implementation and adoption of new marketing technologies, from gathering requirements and evaluation through implementation, integration, and training.
• Serve as product evangelist and super-user for the marketing technology stack.
• Continuously evaluate the marketing technology stack and identify optimizations and opportunities for automation and efficiency.
• Enable consistent, reliable access to marketing and CRM data for evidence-based decision-making.
• Ensure our marketing technology stack aligns with best practices for data privacy and compliance.
• Serve as a Marketing representative on cross-functional projects, coordinating contributions to on-time, in-scope, and on-budget deliverables.
• Own and maintain strong, productive relationships with outside vendors and implementation partners.
• Use systems thinking to workshop process problems, research and identify solutions, document requirements, and effectively manage risks.
• Approach work initiatives with an operational excellence mindset—showing curiosity, challenging the status quo, and questioning established processes or assumptions.
• Foster a culture that embraces and reinforces ITHAKA’s core values of belonging, evidence, teamwork, trust, and speed.
Qualifications
• At least 3 years of experience in information technology, marketing, business administration or a related field; bachelor's degree or equivalent in a related field; or a combination.
• At least 3 years of experience with implementation, administration, and/or optimization of marketing technology, especially marketing automation, customer relationship management (CRM), and content management systems (CMS).
• General expertise with a wide variety of software used in marketing.
• Proven analytical skills driven by curiosity, evidence-based decision-making, and a willingness to experiment with new technologies and methodologies.
• Demonstrated record of successful systems and process improvements and continuous on-time execution toward deliverables or milestones.
• Ability to work effectively with subject matter experts, senior leaders, and business users/stakeholders to build consensus, inspire teams, and lead effectively through influence rather than authority.
• Patient, supportive, transparent, and customer-focused communicator.
• Ability to work independently and as part of a team to complete tasks and projects with varying priorities and effort levels.
Preferred Skills
• At least one year of relevant solution development, testing, and implementation in Pardot and Salesforce.
• Verifiable Pardot Specialist Certification.
• Familiarity with lean, agile, and traditional project management methodologies.
• Experience with Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs).
• Proficiency with relevant tools such as Monday.com, JIRA, and Tableau.
Compensation & Benefits
At ITHAKA we believe in openness and equity. Part of living those values is our commitment to clarity about salary, so candidates know what to expect. The pay range for this position is ($82,000 - $95,000) per year. Base pay may vary with job-related knowledge, skills, experience, market location, and geography. Our total compensation package includes a no-cost health insurance premium option, an employer-funded retirement plan, and a generous paid time off program for all benefits-eligible staff.
Work for ITHAKA
We are committed to our organizational values of belonging, evidence, speed, teamwork, and trust. We take inclusion seriously. Belonging is one of our core values, and it shows in our vibrant culture. People from a wide range of backgrounds work at ITHAKA, and we believe that unique perspectives help us realize new insights and build better solutions.
We want to work with people who are passionate about ideas like these and who wish to contribute their perspectives and talents to ITHAKA’s mission. We enthusiastically welcome applications from people of all underrepresented backgrounds and credentials. We want to hear your story and include your perspective in the transformative work we aim to do.
Learn more about Working at ITHAKA.
Apply Now:
Candidates may apply by submitting an application online through our career site, if you have any questions about your application, please contact us at careers@ithaka.org. ITHAKA is committed to providing reasonable accommodations, if there’s anything we can do to accommodate any portion of the application or hiring process, please contact us at accommodations@ithaka.org.
We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants receive consideration for employment without regard to race, color, sex, national origin, gender identity, sexual orientation, age, religion, domestic violence victim status, veteran status, disability, history of disability or perceived disability, or other status protected by law. We invite you to read our Equal Employment Opportunity and Affirmative Action Statement Show more details...
Work Location: Ann Arbor, New York, Remote
Experience Level: Mid - Senior Level
The Role
ITHAKA is looking for a Business Systems Analyst with extensive experience in marketing technology to configure, administer, and support ITHAKA’s marketing technology stack. In this role, you will translate our marketing vision into technical implementations that enable us to deliver on organizational objectives and allow us to measure the impact of our efforts.
As a Business Systems Analyst, you will lead and enable continuous improvement and operational excellence within Marketing and throughout the organization. You will collaborate with colleagues, external consultants, and vendors to ensure our systems are well integrated and optimized to meet our evolving business needs. This role calls for a collaborator and a team player who can bridge communication gaps and create alignment between teams and departments. You will be responsible for creating an environment in which everyone can do their best work without being distracted or delayed by problems with tools or processes.
This is a full-time position reporting to the Senior Manager, Marketing Enablement with a dotted line to the Manager, Operational Excellence Enablement.
Responsibilities
• As Marketing systems owner, provide timely user support for our marketing technology systems (CRM, MAP, and integrated marketing channel systems) and ensure we meet or exceed related Service Level Agreements (SLAs).
• Manage the implementation and adoption of new marketing technologies, from gathering requirements and evaluation through implementation, integration, and training.
• Serve as product evangelist and super-user for the marketing technology stack.
• Continuously evaluate the marketing technology stack and identify optimizations and opportunities for automation and efficiency.
• Enable consistent, reliable access to marketing and CRM data for evidence-based decision-making.
• Ensure our marketing technology stack aligns with best practices for data privacy and compliance.
• Serve as a Marketing representative on cross-functional projects, coordinating contributions to on-time, in-scope, and on-budget deliverables.
• Own and maintain strong, productive relationships with outside vendors and implementation partners.
• Use systems thinking to workshop process problems, research and identify solutions, document requirements, and effectively manage risks.
• Approach work initiatives with an operational excellence mindset—showing curiosity, challenging the status quo, and questioning established processes or assumptions.
• Foster a culture that embraces and reinforces ITHAKA’s core values of belonging, evidence, teamwork, trust, and speed.
Qualifications
• At least 3 years of experience in information technology, marketing, business administration or a related field; bachelor's degree or equivalent in a related field; or a combination.
• At least 3 years of experience with implementation, administration, and/or optimization of marketing technology, especially marketing automation, customer relationship management (CRM), and content management systems (CMS).
• General expertise with a wide variety of software used in marketing.
• Proven analytical skills driven by curiosity, evidence-based decision-making, and a willingness to experiment with new technologies and methodologies.
• Demonstrated record of successful systems and process improvements and continuous on-time execution toward deliverables or milestones.
• Ability to work effectively with subject matter experts, senior leaders, and business users/stakeholders to build consensus, inspire teams, and lead effectively through influence rather than authority.
• Patient, supportive, transparent, and customer-focused communicator.
• Ability to work independently and as part of a team to complete tasks and projects with varying priorities and effort levels.
Preferred Skills
• At least one year of relevant solution development, testing, and implementation in Pardot and Salesforce.
• Verifiable Pardot Specialist Certification.
• Familiarity with lean, agile, and traditional project management methodologies.
• Experience with Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs).
• Proficiency with relevant tools such as Monday.com, JIRA, and Tableau.
Compensation & Benefits
At ITHAKA we believe in openness and equity. Part of living those values is our commitment to clarity about salary, so candidates know what to expect. The pay range for this position is ($82,000 - $95,000) per year. Base pay may vary with job-related knowledge, skills, experience, market location, and geography. Our total compensation package includes a no-cost health insurance premium option, an employer-funded retirement plan, and a generous paid time off program for all benefits-eligible staff.
Work for ITHAKA
We are committed to our organizational values of belonging, evidence, speed, teamwork, and trust. We take inclusion seriously. Belonging is one of our core values, and it shows in our vibrant culture. People from a wide range of backgrounds work at ITHAKA, and we believe that unique perspectives help us realize new insights and build better solutions.
We want to work with people who are passionate about ideas like these and who wish to contribute their perspectives and talents to ITHAKA’s mission. We enthusiastically welcome applications from people of all underrepresented backgrounds and credentials. We want to hear your story and include your perspective in the transformative work we aim to do.
Learn more about Working at ITHAKA.
Apply Now:
Candidates may apply by submitting an application online through our career site, if you have any questions about your application, please contact us at careers@ithaka.org. ITHAKA is committed to providing reasonable accommodations, if there’s anything we can do to accommodate any portion of the application or hiring process, please contact us at accommodations@ithaka.org.
We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants receive consideration for employment without regard to race, color, sex, national origin, gender identity, sexual orientation, age, religion, domestic violence victim status, veteran status, disability, history of disability or perceived disability, or other status protected by law. We invite you to read our Equal Employment Opportunity and Affirmative Action Statement Show more details...
via LinkedIn
posted_at: 3 days agoschedule_type: Full-timework_from_home: 1
ITHAKA’s mission is to expand access to knowledge and education around the world. Our services — Artstor, JSTOR, Portico, and Ithaka S+R — enable people everywhere to learn, to grow, and to overcome historical barriers to education. In carrying out our mission, as employees we feel a deep responsibility to each other and our well-being, and are committed to building and sustaining a diverse... equitable, and inclusive workplace.
Location
Remote,
ITHAKA’s mission is to expand access to knowledge and education around the world. Our services — Artstor, JSTOR, Portico, and Ithaka S+R — enable people everywhere to learn, to grow, and to overcome historical barriers to education. In carrying out our mission, as employees we feel a deep responsibility to each other and our well-being, and are committed to building and sustaining a diverse... equitable, and inclusive workplace.
Location
Remote, New York, Ann Arbor, or Princeton
The Role
As Senior Business Systems Analyst, you will play a key role within the Business Systems team at ITHAKA. This includes working closely cross-functionally with leadership, colleagues, implementation partners and vendors as we transform our lead-to-cash capabilities. You will use keen business process understanding, appreciation for simplicity and quality, critical thinking, and a bit of elbow grease to craft holistic solutions that meet business and technology objectives while furthering ITHAKA’s goals.
You will be part of the core team that handles designing, building and maintaining the Salesforce (SFDC) platform and related technologies. Your initial priorities will focus on deploying Salesforce to the organization which will be instrumental in informing our future direction and success. More generally, you will be a crucial part of a dynamic, energized, and agile team; delivering leading edge solutions that are used by our business teams to advance our mission but also to process millions of dollars in business transactions each month.
You will also serve as a product owner of the Salesforce platform, particularly CRM and CPQ. You will be responsible for both the strategic aspects and the ongoing operational aspects of the platform. You will be responsible for creating an environment in which everyone can do their best work without being distracted or delayed by problems with tools, processes, or strategy. Some examples of critical internal systems that you will partner with others to deliver value include Marketing, Sales, CRM, CPQ, Billing, ERP, Customer Support, and Contract Management.
This is a full-time position reporting to the Head of Business Systems with a dotted line to the Manager, Operational Excellence Enablement.
Responsibilities
• System ownership - drive system enhancement efforts to deliver value to the users through requirements elicitation, configuration, administration, development and application support.
• Relationships - Build and maintain effective relationships both internally with colleagues and externally with partners/vendors.
• Strategic – develop and be accountable for a vision, strategy, and roadmap to transform our lead-to-cash capabilities.
• Mentorship - develop the skills of other staff around you so that you can address gaps and spread the workload.
• Process Optimization - Analyze process problems and provide end-to-end support for solution development, working closely with business analysts and program managers.
• Business Analysis - Use systems thinking to workshop process problems, identify solutions, document requirements, and effectively manage risks.
• User Support - provide timely user support for Salesforce and ensure we meet or exceed related Service Level Agreements (SLAs).
• Project Management/Leadership - Propose, champion, and deliver on projects to optimize business processes, especially cross-functional and cross-service processes.
• Documentation - Create, maintain, and deliver high-quality, effective end-user and admin training and documentation.
• Metrics - Select, implement, and examine insightful metrics to derive a strategy and course of action for operational excellence in business operations, process governance, and performance against SLAs.
• Culture - Foster a culture that embraces and reinforces ITHAKA’s core values of belonging, evidence, teamwork, trust, and speed.
Experience And Skills
• System ownership - Proven recent experience designing and supporting large scale, technically complex solutions on Salesforce especially, implementing the Customer Relationship Management (CRM), CPQ and associated ecosystem.
• System Capabilities - Proficiency with capabilities of Salesforce Sales Cloud, CPQ and associated ecosystem.
• Strategic – Experience playing a strategic/product owner role for Salesforce platform and an in-depth knowledge of CRM strategy and Salesforce’s best practices.
• Business process – Deep knowledge of B2B sales, marketing, and support processes and experience delivering process improvements in those areas.
• Learning - Motivated to learn and apply new technologies and methodologies quickly and identify when more upskilling is needed.
• Communication - You are able to explain complex systems and technical topics in a clear, concise way to others who may have minimal technical knowledge using oral, written, and visual presentations. You are a patient, supportive, transparent, and customer-focused communicator.
• Agile team – experience working with an agile dev team on customization/extension work.
• Influence - Ability to build consensus, inspire teams, and lead effectively through influence rather than authority.
Preferred Skills
• Certified in one or more of the following: Admin Super Set, Business Analyst, CPQ Specialist.
• Experience with SQL
• Experience with a scripting/programming language e.g. Javascript, Python or Apex
• Experience with a Salesforce tech stack that includes Pardot and Revenue Cloud.
Compensation & Benefits
At ITHAKA we believe in openness and equity. Part of living those values is our commitment to clarity about salary, so candidates know what to expect. The pay range for this position is ($90,592 - $113,250) per year. Base pay may vary with job-related knowledge, skills, experience, market location, and geography. Our total compensation package includes a no-cost health insurance premium option, an employer-funded retirement plan, and a generous paid time off program for all benefits-eligible staff.
, , #IND123, #IND456
Work for ITHAKA
We are committed to our organizational values of belonging, evidence, speed, teamwork, and trust. We take inclusion seriously. Belonging is one of our core values, and it shows in our vibrant culture. People from a wide range of backgrounds work at ITHAKA, and we believe that unique perspectives help us realize new insights and build better solutions.
We want to work with people who are passionate about ideas like these and who wish to contribute their perspectives and talents to ITHAKA’s mission. We enthusiastically welcome applications from people of all underrepresented backgrounds and credentials. We want to hear your story and include your perspective in the transformative work we aim to do.
Learn more about Working at ITHAKA.
Apply Now:
Candidates may apply by submitting an application online through our career site, if you have any questions about your application, please contact us at careers@ithaka.org. ITHAKA is committed to providing reasonable accommodations, if there’s anything we can do to accommodate any portion of the application or hiring process, please contact us at accommodations@ithaka.org.
We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants receive consideration for employment without regard to race, color, sex, national origin, gender identity, sexual orientation, age, religion, domestic violence victim status, veteran status, disability, history of disability or perceived disability, or other status protected by law. We invite you to read our Equal Employment Opportunity and Affirmative Action Statement Show more details...
Location
Remote, New York, Ann Arbor, or Princeton
The Role
As Senior Business Systems Analyst, you will play a key role within the Business Systems team at ITHAKA. This includes working closely cross-functionally with leadership, colleagues, implementation partners and vendors as we transform our lead-to-cash capabilities. You will use keen business process understanding, appreciation for simplicity and quality, critical thinking, and a bit of elbow grease to craft holistic solutions that meet business and technology objectives while furthering ITHAKA’s goals.
You will be part of the core team that handles designing, building and maintaining the Salesforce (SFDC) platform and related technologies. Your initial priorities will focus on deploying Salesforce to the organization which will be instrumental in informing our future direction and success. More generally, you will be a crucial part of a dynamic, energized, and agile team; delivering leading edge solutions that are used by our business teams to advance our mission but also to process millions of dollars in business transactions each month.
You will also serve as a product owner of the Salesforce platform, particularly CRM and CPQ. You will be responsible for both the strategic aspects and the ongoing operational aspects of the platform. You will be responsible for creating an environment in which everyone can do their best work without being distracted or delayed by problems with tools, processes, or strategy. Some examples of critical internal systems that you will partner with others to deliver value include Marketing, Sales, CRM, CPQ, Billing, ERP, Customer Support, and Contract Management.
This is a full-time position reporting to the Head of Business Systems with a dotted line to the Manager, Operational Excellence Enablement.
Responsibilities
• System ownership - drive system enhancement efforts to deliver value to the users through requirements elicitation, configuration, administration, development and application support.
• Relationships - Build and maintain effective relationships both internally with colleagues and externally with partners/vendors.
• Strategic – develop and be accountable for a vision, strategy, and roadmap to transform our lead-to-cash capabilities.
• Mentorship - develop the skills of other staff around you so that you can address gaps and spread the workload.
• Process Optimization - Analyze process problems and provide end-to-end support for solution development, working closely with business analysts and program managers.
• Business Analysis - Use systems thinking to workshop process problems, identify solutions, document requirements, and effectively manage risks.
• User Support - provide timely user support for Salesforce and ensure we meet or exceed related Service Level Agreements (SLAs).
• Project Management/Leadership - Propose, champion, and deliver on projects to optimize business processes, especially cross-functional and cross-service processes.
• Documentation - Create, maintain, and deliver high-quality, effective end-user and admin training and documentation.
• Metrics - Select, implement, and examine insightful metrics to derive a strategy and course of action for operational excellence in business operations, process governance, and performance against SLAs.
• Culture - Foster a culture that embraces and reinforces ITHAKA’s core values of belonging, evidence, teamwork, trust, and speed.
Experience And Skills
• System ownership - Proven recent experience designing and supporting large scale, technically complex solutions on Salesforce especially, implementing the Customer Relationship Management (CRM), CPQ and associated ecosystem.
• System Capabilities - Proficiency with capabilities of Salesforce Sales Cloud, CPQ and associated ecosystem.
• Strategic – Experience playing a strategic/product owner role for Salesforce platform and an in-depth knowledge of CRM strategy and Salesforce’s best practices.
• Business process – Deep knowledge of B2B sales, marketing, and support processes and experience delivering process improvements in those areas.
• Learning - Motivated to learn and apply new technologies and methodologies quickly and identify when more upskilling is needed.
• Communication - You are able to explain complex systems and technical topics in a clear, concise way to others who may have minimal technical knowledge using oral, written, and visual presentations. You are a patient, supportive, transparent, and customer-focused communicator.
• Agile team – experience working with an agile dev team on customization/extension work.
• Influence - Ability to build consensus, inspire teams, and lead effectively through influence rather than authority.
Preferred Skills
• Certified in one or more of the following: Admin Super Set, Business Analyst, CPQ Specialist.
• Experience with SQL
• Experience with a scripting/programming language e.g. Javascript, Python or Apex
• Experience with a Salesforce tech stack that includes Pardot and Revenue Cloud.
Compensation & Benefits
At ITHAKA we believe in openness and equity. Part of living those values is our commitment to clarity about salary, so candidates know what to expect. The pay range for this position is ($90,592 - $113,250) per year. Base pay may vary with job-related knowledge, skills, experience, market location, and geography. Our total compensation package includes a no-cost health insurance premium option, an employer-funded retirement plan, and a generous paid time off program for all benefits-eligible staff.
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Work for ITHAKA
We are committed to our organizational values of belonging, evidence, speed, teamwork, and trust. We take inclusion seriously. Belonging is one of our core values, and it shows in our vibrant culture. People from a wide range of backgrounds work at ITHAKA, and we believe that unique perspectives help us realize new insights and build better solutions.
We want to work with people who are passionate about ideas like these and who wish to contribute their perspectives and talents to ITHAKA’s mission. We enthusiastically welcome applications from people of all underrepresented backgrounds and credentials. We want to hear your story and include your perspective in the transformative work we aim to do.
Learn more about Working at ITHAKA.
Apply Now:
Candidates may apply by submitting an application online through our career site, if you have any questions about your application, please contact us at careers@ithaka.org. ITHAKA is committed to providing reasonable accommodations, if there’s anything we can do to accommodate any portion of the application or hiring process, please contact us at accommodations@ithaka.org.
We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants receive consideration for employment without regard to race, color, sex, national origin, gender identity, sexual orientation, age, religion, domestic violence victim status, veteran status, disability, history of disability or perceived disability, or other status protected by law. We invite you to read our Equal Employment Opportunity and Affirmative Action Statement Show more details...
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