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Most recent job postings at jazzhr
via ZipRecruiter
posted_at: 4 days agoschedule_type: Full-time
JazzHR is searching for a Senior Product Manager with a minimum of 5 years of experience in software product management (preferably in SaaS) to join our team. As the Senior Product Manager, you'll drive discovery efforts to identify customer needs, market opportunities, and the competitive landscape then turn that information into product improvements for our 11,000+ customers.
What you'll... do:
You'll collaborate with cross-functional teams, including
JazzHR is searching for a Senior Product Manager with a minimum of 5 years of experience in software product management (preferably in SaaS) to join our team. As the Senior Product Manager, you'll drive discovery efforts to identify customer needs, market opportunities, and the competitive landscape then turn that information into product improvements for our 11,000+ customers.
What you'll... do:
You'll collaborate with cross-functional teams, including design, engineering, sales, and marketing, to create compelling business cases and prioritize product initiatives based on the most important outcomes. Using data, human-centered design approaches, competitive analysis, and frequent testing of hypotheses, you'll minimize risk and maximize outcomes.
In this role, you'll wear many hats and fill in gaps where necessary to ensure the success of your initiatives. You'll educate others as the SME of multiple product areas, know when to lead, when to contribute, and when to do both.
What you'll bring:
• 5+ years of experience in a software product management role
• Bachelors degree or equivalent experience in computer science, product management, business, or related field
• Experience working with UX and CX functions to deliver delightful features to customers
• Experience leading new features from vague idea to launch multiple times
• A natural sense of curiosity
• Strong leadership skills
• Experience and comfort with balancing competing priorities/making difficult tradeoffs
• Ideally located in Eastern or Central time zones
About JazzHR:
JazzHR has raised the bar in the recruiting software industry, with many of our innovations becoming industry-standard. We’re the first company to put powerful, yet easy-to-use recruiting software in the hands of startups, growing companies, and small businesses from all industries. We're proud of our accomplishments - click here to see more!
About Employ:
Employ empowers organizations of all sizes to overcome their greatest recruiting and talent acquisition challenges. Offering a combination of purpose-built intelligent software technologies, services, and industry expertise, Employ provides businesses of all sizes with powerful solutions for recruiting a diverse workforce. Through its JazzHR, Lever, and Jobvite technologies, and NXTThing RPO services, Employ serves more than 12,000 customers across all industries. For more information, visit www.employinc.com.
JazzHR and Employ are equal opportunity employers. All employment decisions are solely based on business needs, job requirements and individual qualifications without regard to race, gender, religion, ethnicity, age or any other status protected by the laws and regulations where we operate.
Powered by JazzHR
s69zS0rfDj Show more details...
What you'll... do:
You'll collaborate with cross-functional teams, including design, engineering, sales, and marketing, to create compelling business cases and prioritize product initiatives based on the most important outcomes. Using data, human-centered design approaches, competitive analysis, and frequent testing of hypotheses, you'll minimize risk and maximize outcomes.
In this role, you'll wear many hats and fill in gaps where necessary to ensure the success of your initiatives. You'll educate others as the SME of multiple product areas, know when to lead, when to contribute, and when to do both.
What you'll bring:
• 5+ years of experience in a software product management role
• Bachelors degree or equivalent experience in computer science, product management, business, or related field
• Experience working with UX and CX functions to deliver delightful features to customers
• Experience leading new features from vague idea to launch multiple times
• A natural sense of curiosity
• Strong leadership skills
• Experience and comfort with balancing competing priorities/making difficult tradeoffs
• Ideally located in Eastern or Central time zones
About JazzHR:
JazzHR has raised the bar in the recruiting software industry, with many of our innovations becoming industry-standard. We’re the first company to put powerful, yet easy-to-use recruiting software in the hands of startups, growing companies, and small businesses from all industries. We're proud of our accomplishments - click here to see more!
About Employ:
Employ empowers organizations of all sizes to overcome their greatest recruiting and talent acquisition challenges. Offering a combination of purpose-built intelligent software technologies, services, and industry expertise, Employ provides businesses of all sizes with powerful solutions for recruiting a diverse workforce. Through its JazzHR, Lever, and Jobvite technologies, and NXTThing RPO services, Employ serves more than 12,000 customers across all industries. For more information, visit www.employinc.com.
JazzHR and Employ are equal opportunity employers. All employment decisions are solely based on business needs, job requirements and individual qualifications without regard to race, gender, religion, ethnicity, age or any other status protected by the laws and regulations where we operate.
Powered by JazzHR
s69zS0rfDj Show more details...
via WANE Jobs
posted_at: 5 days agoschedule_type: Full-time
The Position:
JazzHR is seeking a Customer Support Specialist to join our team. Customer Support Specialists are high-energy, dynamic communicators who can problem solve over the phone, through email and via chat with ease. You'll be comfortable in a SaaS environment assisting customers to navigate our software, often collaborating with other internal teams to ensure a white glove customer... experience.
What you'll be doing:
• Provide over-the-top,
The Position:
JazzHR is seeking a Customer Support Specialist to join our team. Customer Support Specialists are high-energy, dynamic communicators who can problem solve over the phone, through email and via chat with ease. You'll be comfortable in a SaaS environment assisting customers to navigate our software, often collaborating with other internal teams to ensure a white glove customer... experience.
What you'll be doing:
• Provide over-the-top, "white glove", concierge-level service to JazzHR customers - interacting with customers at all levels
• Answer software questions and resolve technical issues daily via telephone, email, chat, and/or remote access
• Research technical issues, error codes & software bugs in a timely manner and follow up directly with the customer offering recommendations, action plans and troubleshooting instructions
• Escalate cases when customer satisfaction comes into question
• Ensure compliance with standards, methodologies, and techniques
• Works as part of a high-performance support team to help optimize user experience within a SaaS environment
• Provide customer training via screen sharing to answer inquiries about JazzHR features and functionality
• Maintain customer loyalty by communicating with empathy, integrity and accountability
• Assist with other key projects as needed
What you'll bring:
• 1+ years experience in customer service, technical support or software support
• 1+ years experience providing direct SaaS support preferred
• Ability to quickly learn the JazzHR platform and effectively troubleshoot customer problems
• Proven desire and passion to provide top-notch service to all customers
• Ability to empathize with customers and convey confidence
• Dependable and proficient attention to detail
• Exceptional written (chat and email) and verbal communication skills
• Excellent multi-tasking skills - you may be handling multiple chats/emails/calls at once
• Ability to work in a team environment and communicate with the team on a regular basis
• Ability to work independently and be resourceful
• An availability that allows you to work a rotating schedule Monday through Friday from either 8 am to 5 pm or 9 am to 6 pm.
About JazzHR:
JazzHR has raised the bar in the recruiting software industry, with many of our innovations becoming industry-standard. We're the first company to put powerful, yet easy-to-use recruiting software in the hands of startups, growing companies, and small businesses from all industries. We're proud of our accomplishments - click here to see more!
About Employ:
Employ empowers organizations of all sizes to overcome their greatest recruiting and talent acquisition challenges. Offering a combination of purpose-built intelligent software technologies, services, and industry expertise, Employ provides businesses of all sizes with powerful solutions for recruiting a diverse workforce. Through its JazzHR, Lever, and Jobvite technologies, and NXTThing RPO services, Employ serves more than 12,000 customers across all industries. For more information, visit .
JazzHR and Employ are equal opportunity employers. All employment decisions are solely based on business needs, job requirements and individual qualifications without regard to race, gender, religion, ethnicity, age or any other status protected by the laws and regulations where we operate.
Powered by JazzHR
PI Show more details...
JazzHR is seeking a Customer Support Specialist to join our team. Customer Support Specialists are high-energy, dynamic communicators who can problem solve over the phone, through email and via chat with ease. You'll be comfortable in a SaaS environment assisting customers to navigate our software, often collaborating with other internal teams to ensure a white glove customer... experience.
What you'll be doing:
• Provide over-the-top, "white glove", concierge-level service to JazzHR customers - interacting with customers at all levels
• Answer software questions and resolve technical issues daily via telephone, email, chat, and/or remote access
• Research technical issues, error codes & software bugs in a timely manner and follow up directly with the customer offering recommendations, action plans and troubleshooting instructions
• Escalate cases when customer satisfaction comes into question
• Ensure compliance with standards, methodologies, and techniques
• Works as part of a high-performance support team to help optimize user experience within a SaaS environment
• Provide customer training via screen sharing to answer inquiries about JazzHR features and functionality
• Maintain customer loyalty by communicating with empathy, integrity and accountability
• Assist with other key projects as needed
What you'll bring:
• 1+ years experience in customer service, technical support or software support
• 1+ years experience providing direct SaaS support preferred
• Ability to quickly learn the JazzHR platform and effectively troubleshoot customer problems
• Proven desire and passion to provide top-notch service to all customers
• Ability to empathize with customers and convey confidence
• Dependable and proficient attention to detail
• Exceptional written (chat and email) and verbal communication skills
• Excellent multi-tasking skills - you may be handling multiple chats/emails/calls at once
• Ability to work in a team environment and communicate with the team on a regular basis
• Ability to work independently and be resourceful
• An availability that allows you to work a rotating schedule Monday through Friday from either 8 am to 5 pm or 9 am to 6 pm.
About JazzHR:
JazzHR has raised the bar in the recruiting software industry, with many of our innovations becoming industry-standard. We're the first company to put powerful, yet easy-to-use recruiting software in the hands of startups, growing companies, and small businesses from all industries. We're proud of our accomplishments - click here to see more!
About Employ:
Employ empowers organizations of all sizes to overcome their greatest recruiting and talent acquisition challenges. Offering a combination of purpose-built intelligent software technologies, services, and industry expertise, Employ provides businesses of all sizes with powerful solutions for recruiting a diverse workforce. Through its JazzHR, Lever, and Jobvite technologies, and NXTThing RPO services, Employ serves more than 12,000 customers across all industries. For more information, visit .
JazzHR and Employ are equal opportunity employers. All employment decisions are solely based on business needs, job requirements and individual qualifications without regard to race, gender, religion, ethnicity, age or any other status protected by the laws and regulations where we operate.
Powered by JazzHR
PI Show more details...
via Nation Job
schedule_type: Full-time
Business Development Representatives (BDRs) are pivotal to the success of our organization. You are the face of JazzHR, delivering results through evangelizing our award-winning platform and getting would-be customers excited to learn more. Your role revolves around fueling the Sales Team with qualified opportunities. Your success is driven by your ability to research, qualify and nurture leads... in the early stages of their relationship with JazzHR.
What
Business Development Representatives (BDRs) are pivotal to the success of our organization. You are the face of JazzHR, delivering results through evangelizing our award-winning platform and getting would-be customers excited to learn more. Your role revolves around fueling the Sales Team with qualified opportunities. Your success is driven by your ability to research, qualify and nurture leads... in the early stages of their relationship with JazzHR.
What you'll be doing:
• Drive organizational success by conducting outbound sales and marketing activities
• Spearhead research, cold calling, pipeline development, and contacting prospects
• Learn more about our prospective customers through hosting discovery calls to document and organize their needs
• Deliver compelling, brief demonstrations of JazzHR
• Leverage Salesforce (SFDC) to ensure efficient lead management
• Fully document your activities in SFDC
• Develop new business contacts to stimulate sales pipelines
• Work closely with Sales and Marketing teams to speed up sales cycles
• Deliver exceptional results as a part of a team and independently
What you'll bring:
• 2-year post-secondary degree in business or a related field (Preferred)
• Excellent written and oral communication skills
• Be a positive, self-starter and have a desire to exceed expectations at every opportunity
• Strong organization skills with a focus on even the smallest detail
• Prior experience in phone sales strongly preferred
• You must be tenacious, unflappable, and relentless in your desire to deliver results
• Strong decision making/problem-solving skills are a MUST
This role is based in Waltham, MA and not eligible for telecommuting. Qualified candidates must be able to work onsite in our office each day.
About JazzHR:
Since 2009, JazzHR has raised the bar in the recruiting software industry, with many of our innovations becoming industry-standard. Were the first company to put powerful, yet easy-to-use recruiting software in the hands of startups, growing companies, and small businesses from all industries.
Were called JazzHR because we feel its a powerful metaphor for the way our software breaks the rules of our industry. Jazz music doesnt fit into a box. Jazz fans dont fit in a box. Our company certainly doesnt fit in a box, either! We're in constant pursuit of improvement. We're always developing new tools, features, and integrations to help over 7,000 businesses that trust us to help them recruit and grow their businesses.
JazzHR has offices in Pittsburgh, PA and Waltham, MA. Most recently, our team was named "Company of the Year" by the Golden Bridge Awards, a Leader in G2's Fall 2019 Reports and part of the Pittsburgh Business Times' 2019 "Fast 50" List. JazzHR was also included on the Inc 5000 list of Fastest Growing Companies for the third year, chosen for TrustRadius's 2019 Top Rated Award and named a 2019 "Rising Star" by the ADP Marketplace. We're proud of our accomplishments - click here to see more!
Our team is at the center of everything we do. If you want to contribute to a growing organization, be challenged, and see the results of your efforts, apply to one of our open positions today!
JazzHR is an equal opportunity employer. All employment decisions are solely based on business needs, job requirements and individual qualifications without regard to race, gender, religion, ethnicity, age or any other status protected by the laws and regulations where we operate.
Powered by JazzHR
PI143523102 Show more details...
What you'll be doing:
• Drive organizational success by conducting outbound sales and marketing activities
• Spearhead research, cold calling, pipeline development, and contacting prospects
• Learn more about our prospective customers through hosting discovery calls to document and organize their needs
• Deliver compelling, brief demonstrations of JazzHR
• Leverage Salesforce (SFDC) to ensure efficient lead management
• Fully document your activities in SFDC
• Develop new business contacts to stimulate sales pipelines
• Work closely with Sales and Marketing teams to speed up sales cycles
• Deliver exceptional results as a part of a team and independently
What you'll bring:
• 2-year post-secondary degree in business or a related field (Preferred)
• Excellent written and oral communication skills
• Be a positive, self-starter and have a desire to exceed expectations at every opportunity
• Strong organization skills with a focus on even the smallest detail
• Prior experience in phone sales strongly preferred
• You must be tenacious, unflappable, and relentless in your desire to deliver results
• Strong decision making/problem-solving skills are a MUST
This role is based in Waltham, MA and not eligible for telecommuting. Qualified candidates must be able to work onsite in our office each day.
About JazzHR:
Since 2009, JazzHR has raised the bar in the recruiting software industry, with many of our innovations becoming industry-standard. Were the first company to put powerful, yet easy-to-use recruiting software in the hands of startups, growing companies, and small businesses from all industries.
Were called JazzHR because we feel its a powerful metaphor for the way our software breaks the rules of our industry. Jazz music doesnt fit into a box. Jazz fans dont fit in a box. Our company certainly doesnt fit in a box, either! We're in constant pursuit of improvement. We're always developing new tools, features, and integrations to help over 7,000 businesses that trust us to help them recruit and grow their businesses.
JazzHR has offices in Pittsburgh, PA and Waltham, MA. Most recently, our team was named "Company of the Year" by the Golden Bridge Awards, a Leader in G2's Fall 2019 Reports and part of the Pittsburgh Business Times' 2019 "Fast 50" List. JazzHR was also included on the Inc 5000 list of Fastest Growing Companies for the third year, chosen for TrustRadius's 2019 Top Rated Award and named a 2019 "Rising Star" by the ADP Marketplace. We're proud of our accomplishments - click here to see more!
Our team is at the center of everything we do. If you want to contribute to a growing organization, be challenged, and see the results of your efforts, apply to one of our open positions today!
JazzHR is an equal opportunity employer. All employment decisions are solely based on business needs, job requirements and individual qualifications without regard to race, gender, religion, ethnicity, age or any other status protected by the laws and regulations where we operate.
Powered by JazzHR
PI143523102 Show more details...
via Adzuna
schedule_type: Full-time
JazzHR is seeking a Senior Customer Support Specialist to join our team. Successful candidates are high-energy, dynamic communicators who can problem solve over the phone, through email, and via chat with ease. You will provide post-sales SaaS product support to JazzHR end-user customers. You will utilize your root cause analysis skills to diagnose & solve technical issues while working... cross-functionally with engineering as needed. Senior Support
JazzHR is seeking a Senior Customer Support Specialist to join our team. Successful candidates are high-energy, dynamic communicators who can problem solve over the phone, through email, and via chat with ease. You will provide post-sales SaaS product support to JazzHR end-user customers. You will utilize your root cause analysis skills to diagnose & solve technical issues while working... cross-functionally with engineering as needed. Senior Support team members provide timely solutions to customers in a professional manner and regularly handle customer ticket escalations from tier-two support.
What you'll be doing:
• Works as part of a high-performance support team to help optimize user experience within a SaaS environment while providing white-glove customer service
• Analyze customer technical issues to identify solutions, workarounds, or product bugs
• Serve as a resource for tier one and tier two team members for escalations and assist to resolve challenging cases
• Identify opportunities for improving processes and knowledge across the Support Team, taking the initiative to create documentation and communicate changes with the team
• Participate in unique cases and projects, working to better our relationships with high-priority customers
• Provide peer reviews for product bug ticket submissions from support to engineering
• Ensure compliance with standards, methodologies, and techniques
• Provide customer & colleague training via screen sharing to answer inquiries about JazzHR features and functionality
• Doling cases throughout the day in an equitable and thoughtful method
• Conduct assigned training for new team members
• Maintain customer loyalty by communicating with empathy, integrity, and accountability
• Assist with other key projects as needed
What you'll bring:
• 3+ years’ experience in a SaaS B2B Support role
• 2+ years’ experience troubleshooting API errors, integration bugs, and other complex technical issues
• Deep technical knowledge and technical support with a strong customer focus
• Ability to quickly learn the JazzHR platform and effectively troubleshoot customer problems
• Proven ability to turn around escalated customer situations, bringing in other teams as needed
• Ability to empathize with customers and convey confidence
• Dependable and proficient attention to detail
• Exceptional written (chat and email) and verbal communication skills
• Excellent multi-tasking skills - you may be handling multiple chats/emails/calls at once
• Experience training others and mentoring newer members of a support team
• Ability to work independently and be resourceful.
• Availability that allows you to work a rotating schedule Monday through Friday from either 8 am to 5 pm or 9 am to 6 pm EST.
About JazzHR:
JazzHR has raised the bar in the recruiting software industry, with many of our innovations becoming industry standard. We’re the first company to put powerful, yet easy-to-use recruiting software in the hands of startups, growing companies, and small businesses from all industries. We're proud of our accomplishments -
About Employ:
Employ empowers organizations of all sizes to overcome their greatest recruiting and talent acquisition challenges. Offering a combination of purpose-built intelligent software technologies, services, and industry expertise, Employ provides businesses of all sizes with powerful solutions for recruiting a diverse workforce. Through its JazzHR, Lever, Jobvite technologies, and NXTThing RPO services, Employ serves more than 12,000 customers across all industries. For more information, visit www.employinc.com.
JazzHR and Employ are equal-opportunity employers. All employment decisions are solely based on business needs, job requirements, and individual qualifications without regard to race, gender, religion, ethnicity, age or any other status protected by the laws and regulations where we operate.
About JazzHR:
JazzHR has raised the bar in the recruiting software industry, with many of our innovations becoming industry-standard. We’re the first company to put powerful, yet easy-to-use recruiting software in the hands of startups, growing companies, and small businesses from all industries. We're proud of our accomplishments - click here to see more!
About Employ:
Employ empowers organizations of all sizes to overcome their greatest recruiting and talent acquisition challenges. Offering a combination of purpose-built intelligent software technologies, services, and industry expertise, Employ provides businesses of all sizes with powerful solutions for recruiting a diverse workforce. Through its JazzHR, Lever, and Jobvite technologies, and NXTThing RPO services, Employ serves more than 12,000 customers across all industries. For more information, visit www.employinc.com.
JazzHR and Employ are equal opportunity employers. All employment decisions are solely based on business needs, job requirements and individual qualifications without regard to race, gender, religion, ethnicity, age or any other status protected by the laws and regulations where we operate.
Powered by JazzHR Show more details...
What you'll be doing:
• Works as part of a high-performance support team to help optimize user experience within a SaaS environment while providing white-glove customer service
• Analyze customer technical issues to identify solutions, workarounds, or product bugs
• Serve as a resource for tier one and tier two team members for escalations and assist to resolve challenging cases
• Identify opportunities for improving processes and knowledge across the Support Team, taking the initiative to create documentation and communicate changes with the team
• Participate in unique cases and projects, working to better our relationships with high-priority customers
• Provide peer reviews for product bug ticket submissions from support to engineering
• Ensure compliance with standards, methodologies, and techniques
• Provide customer & colleague training via screen sharing to answer inquiries about JazzHR features and functionality
• Doling cases throughout the day in an equitable and thoughtful method
• Conduct assigned training for new team members
• Maintain customer loyalty by communicating with empathy, integrity, and accountability
• Assist with other key projects as needed
What you'll bring:
• 3+ years’ experience in a SaaS B2B Support role
• 2+ years’ experience troubleshooting API errors, integration bugs, and other complex technical issues
• Deep technical knowledge and technical support with a strong customer focus
• Ability to quickly learn the JazzHR platform and effectively troubleshoot customer problems
• Proven ability to turn around escalated customer situations, bringing in other teams as needed
• Ability to empathize with customers and convey confidence
• Dependable and proficient attention to detail
• Exceptional written (chat and email) and verbal communication skills
• Excellent multi-tasking skills - you may be handling multiple chats/emails/calls at once
• Experience training others and mentoring newer members of a support team
• Ability to work independently and be resourceful.
• Availability that allows you to work a rotating schedule Monday through Friday from either 8 am to 5 pm or 9 am to 6 pm EST.
About JazzHR:
JazzHR has raised the bar in the recruiting software industry, with many of our innovations becoming industry standard. We’re the first company to put powerful, yet easy-to-use recruiting software in the hands of startups, growing companies, and small businesses from all industries. We're proud of our accomplishments -
About Employ:
Employ empowers organizations of all sizes to overcome their greatest recruiting and talent acquisition challenges. Offering a combination of purpose-built intelligent software technologies, services, and industry expertise, Employ provides businesses of all sizes with powerful solutions for recruiting a diverse workforce. Through its JazzHR, Lever, Jobvite technologies, and NXTThing RPO services, Employ serves more than 12,000 customers across all industries. For more information, visit www.employinc.com.
JazzHR and Employ are equal-opportunity employers. All employment decisions are solely based on business needs, job requirements, and individual qualifications without regard to race, gender, religion, ethnicity, age or any other status protected by the laws and regulations where we operate.
About JazzHR:
JazzHR has raised the bar in the recruiting software industry, with many of our innovations becoming industry-standard. We’re the first company to put powerful, yet easy-to-use recruiting software in the hands of startups, growing companies, and small businesses from all industries. We're proud of our accomplishments - click here to see more!
About Employ:
Employ empowers organizations of all sizes to overcome their greatest recruiting and talent acquisition challenges. Offering a combination of purpose-built intelligent software technologies, services, and industry expertise, Employ provides businesses of all sizes with powerful solutions for recruiting a diverse workforce. Through its JazzHR, Lever, and Jobvite technologies, and NXTThing RPO services, Employ serves more than 12,000 customers across all industries. For more information, visit www.employinc.com.
JazzHR and Employ are equal opportunity employers. All employment decisions are solely based on business needs, job requirements and individual qualifications without regard to race, gender, religion, ethnicity, age or any other status protected by the laws and regulations where we operate.
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