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Most recent job postings at jensonusa
via Glassdoor
posted_at: 3 days agoschedule_type: Full-timework_from_home: 1
Gear Advisor (Inside Sales Representative)
Reports To: Assistant Sales Manager...
Hours Required: Full-time, non-exempt
Location: Hybrid Preferred (1-2 days/wk in office) or Remote (CA, OR, MN only)
We are looking for a bike nerd to serve our customers! Solve technical problems, compatibility issues and help our customers build the bike of their dreams.
Company perks include:
• 100% employee coverage for medical
• 3 weeks vacation + 7 Company
Gear Advisor (Inside Sales Representative)
Reports To: Assistant Sales Manager...
Hours Required: Full-time, non-exempt
Location: Hybrid Preferred (1-2 days/wk in office) or Remote (CA, OR, MN only)
We are looking for a bike nerd to serve our customers! Solve technical problems, compatibility issues and help our customers build the bike of their dreams.
Company perks include:
• 100% employee coverage for medical
• 3 weeks vacation + 7 Company Holidays
• Employee Purchase Program get full inventory at cost
• Access to ride the latest releases in new bike technology via our bike demo program
Summary
The Gear Advisor builds strong relationships with customers by providing solutions through consultative selling. This role is the primary link between Jenson USA and its customers.
Essential Responsibilities
• Shows our customer the love at every opportunity!
• Achieves the departments goals through individual accountability and collaboration with team members, demonstrating a highly motivated attitude.
• Remains knowledgeable and up-to-date on industry changes, new products and trends.
• Use sound judgement in competitive situations to gain market share.
• Remains accessible in the phone que, responding to incoming calls to promote sales.
• Manages live chat to promote sales.
• Builds an immediate rapport with customers via phone, chat, email and text.
• Engages with and advises customers to determine the gear (product) that best meets the customers needs.
• Develops long-term relationships with customers through follow-up on current and past orders. Anticipates customers needs and identifies opportunities for up- and cross-selling.
• Keeps detailed notes of customer interactions to ensure appropriate follow up and follow through.
• Responds to customers technical and compatibility questions.
• Resolves order and inventory problems by investigating data and history, identifying alternate means for filling orders, and notifying managers and customers of resolutions.
• Resolves escalated issues via telephone, email, and chat in a way that builds trust.
• Collaborates with the team to achieve monthly, quarterly, and annual sales goals.
• Supports team members in the achievement of individual and team goals.
• Provides guidance and instruction to employees with less bicycle expertise.
Qualifications
The successful candidate should have a strong interest and passion for bicycles, as well as prior sales experience inside the bicycle or lifestyle industry, or expertise from a similar industry that can be applied to the bicycle industry.
• High School Diploma, or GED equivalent.
• A minimum of 3 years of industry or bike shop experience and demonstrated sales experience.
• Self-directed.
• Highly motivated sales attitude.
• Exceptional collaborative and team building skills.
• Strong critical thinking and problem-solving skills.
• Strong written and verbal communication skills.
• Proficient with Microsoft Office. Computer literate to use or learn other software programs.
Desired Knowledge and Skills:
• Extensive knowledge of Road and Mountain Bikes.
• A college degree in a related field.
Compensation:
• $18 per hour + commissions
Skills/Abilities We Look For
• Adaptability - Demonstrates flexibility with change.
• Organization Effectively balances conflicting priorities to manage workflow, ensure completion of essential projects and meets critical deadlines.
• Proactive Anticipation of Needs Utilizes analytical skills and broad understanding of the business to effectively addresses problems and acts to prevent them.
• Communication Listens to understand the needs; speaks with confidence using clear and concise language, produces well thought-out professional correspondence that is free from grammatical and spelling errors.
• Service Oriented Interacts professionally with leaders, customers, vendors and team members. Promptly responds to requests with accuracy and a courteous demeanor.
• Team Player Works as a competent member of the team, willing to support others.
• Computer Familiarity Is proficient in using standard office equipment. Demonstrates advanced proficiency by adapting to new technology and easily acquiring new technical skills.
• Judgement Exhibits sound judgement and the ability to make reasonable decisions in the absence of direction. Swiftly refers problems/issues to the appropriate person when necessary.
• Initiative Works effectively while asking for direction when needed.
We offer a variety of benefits and perks for full-time employees, including:
• Medical, Dental and Vision Insurance
• Flexible Spending Account
• 401(k) Retirement Plan with Employer Matching
• Supplemental Life Insurance
• Employee Purchase Discount Program
• Professional Growth & Development Opportunities
Jenson USA is proud to operate as a drug-free workplace. All new hires must complete a pre-employment drug screen. Jenson USA is committed to Equal Employment Opportunity regardless of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need Show more details...
Reports To: Assistant Sales Manager...
Hours Required: Full-time, non-exempt
Location: Hybrid Preferred (1-2 days/wk in office) or Remote (CA, OR, MN only)
We are looking for a bike nerd to serve our customers! Solve technical problems, compatibility issues and help our customers build the bike of their dreams.
Company perks include:
• 100% employee coverage for medical
• 3 weeks vacation + 7 Company Holidays
• Employee Purchase Program get full inventory at cost
• Access to ride the latest releases in new bike technology via our bike demo program
Summary
The Gear Advisor builds strong relationships with customers by providing solutions through consultative selling. This role is the primary link between Jenson USA and its customers.
Essential Responsibilities
• Shows our customer the love at every opportunity!
• Achieves the departments goals through individual accountability and collaboration with team members, demonstrating a highly motivated attitude.
• Remains knowledgeable and up-to-date on industry changes, new products and trends.
• Use sound judgement in competitive situations to gain market share.
• Remains accessible in the phone que, responding to incoming calls to promote sales.
• Manages live chat to promote sales.
• Builds an immediate rapport with customers via phone, chat, email and text.
• Engages with and advises customers to determine the gear (product) that best meets the customers needs.
• Develops long-term relationships with customers through follow-up on current and past orders. Anticipates customers needs and identifies opportunities for up- and cross-selling.
• Keeps detailed notes of customer interactions to ensure appropriate follow up and follow through.
• Responds to customers technical and compatibility questions.
• Resolves order and inventory problems by investigating data and history, identifying alternate means for filling orders, and notifying managers and customers of resolutions.
• Resolves escalated issues via telephone, email, and chat in a way that builds trust.
• Collaborates with the team to achieve monthly, quarterly, and annual sales goals.
• Supports team members in the achievement of individual and team goals.
• Provides guidance and instruction to employees with less bicycle expertise.
Qualifications
The successful candidate should have a strong interest and passion for bicycles, as well as prior sales experience inside the bicycle or lifestyle industry, or expertise from a similar industry that can be applied to the bicycle industry.
• High School Diploma, or GED equivalent.
• A minimum of 3 years of industry or bike shop experience and demonstrated sales experience.
• Self-directed.
• Highly motivated sales attitude.
• Exceptional collaborative and team building skills.
• Strong critical thinking and problem-solving skills.
• Strong written and verbal communication skills.
• Proficient with Microsoft Office. Computer literate to use or learn other software programs.
Desired Knowledge and Skills:
• Extensive knowledge of Road and Mountain Bikes.
• A college degree in a related field.
Compensation:
• $18 per hour + commissions
Skills/Abilities We Look For
• Adaptability - Demonstrates flexibility with change.
• Organization Effectively balances conflicting priorities to manage workflow, ensure completion of essential projects and meets critical deadlines.
• Proactive Anticipation of Needs Utilizes analytical skills and broad understanding of the business to effectively addresses problems and acts to prevent them.
• Communication Listens to understand the needs; speaks with confidence using clear and concise language, produces well thought-out professional correspondence that is free from grammatical and spelling errors.
• Service Oriented Interacts professionally with leaders, customers, vendors and team members. Promptly responds to requests with accuracy and a courteous demeanor.
• Team Player Works as a competent member of the team, willing to support others.
• Computer Familiarity Is proficient in using standard office equipment. Demonstrates advanced proficiency by adapting to new technology and easily acquiring new technical skills.
• Judgement Exhibits sound judgement and the ability to make reasonable decisions in the absence of direction. Swiftly refers problems/issues to the appropriate person when necessary.
• Initiative Works effectively while asking for direction when needed.
We offer a variety of benefits and perks for full-time employees, including:
• Medical, Dental and Vision Insurance
• Flexible Spending Account
• 401(k) Retirement Plan with Employer Matching
• Supplemental Life Insurance
• Employee Purchase Discount Program
• Professional Growth & Development Opportunities
Jenson USA is proud to operate as a drug-free workplace. All new hires must complete a pre-employment drug screen. Jenson USA is committed to Equal Employment Opportunity regardless of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need Show more details...
via Glassdoor
posted_at: 26 days agoschedule_type: Part-time
Store Associate I | Job Description
Reports To: Retail Assistant Manager...
Hours Required: Part Time
Department: Retail
Location: Corona Retail Store
Jenson USA is an e-commerce cycling retail business. Our purpose is to inspire people to Ride, Experience, and Explore.
We bring our culture to life through our values.
We are focused on a vision to grow beyond our limitations.
Summary
Our Retail Team is a primary link between Jenson USA and
Store Associate I | Job Description
Reports To: Retail Assistant Manager...
Hours Required: Part Time
Department: Retail
Location: Corona Retail Store
Jenson USA is an e-commerce cycling retail business. Our purpose is to inspire people to Ride, Experience, and Explore.
We bring our culture to life through our values.
We are focused on a vision to grow beyond our limitations.
Summary
Our Retail Team is a primary link between Jenson USA and our customers. Applicants for this position should have a strong interest and passion for bicycles, as well as prior sales experience inside the bicycle or lifestyle industry or expertise from a similar industry that can be applied to the bicycle industry. Ideal candidates will have experience and training in suggestive selling and solution-based selling, and be adept at fostering ongoing relationships with customers. Jenson USA maintains retail-focused operating hours; Saturday/Sunday work may be regularly scheduled.
Essential Duties and Responsibilities
• Provides Jenson USA customers with exceptional customer service through selling product and meeting customer needs (Core Value#1 Customers are Everything. Show them the love!).
• Demonstrates a true passion for cycling and stay informed on the latest cycling products, technology, and market trends.
• Problem solves customer inquiries by investigating problems, developing solutions, ensuring customer satisfaction.
• Answers incoming customer inquiries through chat, email, and phone.
• Possesses the skills to assist customers with basic level technical capabilities (flat tire repair, operate quick release, etc.).
• Oversees day to day operations of the Corona store.
• Ensures a clean and inviting shopping experience for Corona store customers.
• Assists in the coordination of store marketing events.
• Ability to lift, push, and pull up to 50 pounds.
• Ability to work an 8-hour shift on feet.
• Other duties and special projects as the business needs require.
Qualifications
• High School Diploma or GED equivalent
• Cycling background and passion
• Strong verbal and written communication skills
• Energetic, enthusiastic, positive attitude, and committed
• Tech savvy skills include Microsoft Office and POS system
• The ability to work under pressure
• Results oriented with the ability to prioritize and handle multiple tasks
Preferred Qualifications
• 1-2 years of sales experience
• Bicycle Mechanic trade school
• Prior Bike Shop Experience
Skills/Abilities
• Adaptability - Demonstrates flexibility with change.
• Organization Effectively manages time and the workspace. Balances conflicting priorities to manage workflow, ensure completion of essential projects and meets critical deadlines.
• Proactive Anticipation of Needs Addresses problems and acts to prevent them. Utilizes analytical skills and broad understanding of the business to effectively interpret needs.
• Communication Listens to understand the needs; speaks with confidence using clear and concise language, produces well thought-out professional correspondence that is free from grammatical and spelling errors.
• Service Oriented Interacts professionally with leaders, clients, vendors and team members. Promptly responds to requests with accuracy and a courteous demeanor.
• Team Player Works as a competent member of the team, willing to provide back-up support for others.
• Computer/Technical Savvy Is proficient in using standard office equipment. Demonstrates advanced proficiency by adapting to new technology and easily acquiring new technical skills.
• Judgement Exhibits sound judgement and the ability to make reasonable decisions in the absence of direction. Swiftly refers problems/issues to the appropriate person when necessary.
• Initiative Works effectively while asking for direction when needed.
Compensation
• The Retail Sales Associate I position starts at $16.00 plus commission
Benefits
We offer a variety of benefits and perks for employees and their family, with the freedom to choose the plans that best fit their everyday life.
• Employee Purchase Discount Program and Pro Deals
• Company Celebrations and Social Hours
• Vendor & Service Clinics
• Professional Growth & Development Opportunities Show more details...
Reports To: Retail Assistant Manager...
Hours Required: Part Time
Department: Retail
Location: Corona Retail Store
Jenson USA is an e-commerce cycling retail business. Our purpose is to inspire people to Ride, Experience, and Explore.
We bring our culture to life through our values.
We are focused on a vision to grow beyond our limitations.
Summary
Our Retail Team is a primary link between Jenson USA and our customers. Applicants for this position should have a strong interest and passion for bicycles, as well as prior sales experience inside the bicycle or lifestyle industry or expertise from a similar industry that can be applied to the bicycle industry. Ideal candidates will have experience and training in suggestive selling and solution-based selling, and be adept at fostering ongoing relationships with customers. Jenson USA maintains retail-focused operating hours; Saturday/Sunday work may be regularly scheduled.
Essential Duties and Responsibilities
• Provides Jenson USA customers with exceptional customer service through selling product and meeting customer needs (Core Value#1 Customers are Everything. Show them the love!).
• Demonstrates a true passion for cycling and stay informed on the latest cycling products, technology, and market trends.
• Problem solves customer inquiries by investigating problems, developing solutions, ensuring customer satisfaction.
• Answers incoming customer inquiries through chat, email, and phone.
• Possesses the skills to assist customers with basic level technical capabilities (flat tire repair, operate quick release, etc.).
• Oversees day to day operations of the Corona store.
• Ensures a clean and inviting shopping experience for Corona store customers.
• Assists in the coordination of store marketing events.
• Ability to lift, push, and pull up to 50 pounds.
• Ability to work an 8-hour shift on feet.
• Other duties and special projects as the business needs require.
Qualifications
• High School Diploma or GED equivalent
• Cycling background and passion
• Strong verbal and written communication skills
• Energetic, enthusiastic, positive attitude, and committed
• Tech savvy skills include Microsoft Office and POS system
• The ability to work under pressure
• Results oriented with the ability to prioritize and handle multiple tasks
Preferred Qualifications
• 1-2 years of sales experience
• Bicycle Mechanic trade school
• Prior Bike Shop Experience
Skills/Abilities
• Adaptability - Demonstrates flexibility with change.
• Organization Effectively manages time and the workspace. Balances conflicting priorities to manage workflow, ensure completion of essential projects and meets critical deadlines.
• Proactive Anticipation of Needs Addresses problems and acts to prevent them. Utilizes analytical skills and broad understanding of the business to effectively interpret needs.
• Communication Listens to understand the needs; speaks with confidence using clear and concise language, produces well thought-out professional correspondence that is free from grammatical and spelling errors.
• Service Oriented Interacts professionally with leaders, clients, vendors and team members. Promptly responds to requests with accuracy and a courteous demeanor.
• Team Player Works as a competent member of the team, willing to provide back-up support for others.
• Computer/Technical Savvy Is proficient in using standard office equipment. Demonstrates advanced proficiency by adapting to new technology and easily acquiring new technical skills.
• Judgement Exhibits sound judgement and the ability to make reasonable decisions in the absence of direction. Swiftly refers problems/issues to the appropriate person when necessary.
• Initiative Works effectively while asking for direction when needed.
Compensation
• The Retail Sales Associate I position starts at $16.00 plus commission
Benefits
We offer a variety of benefits and perks for employees and their family, with the freedom to choose the plans that best fit their everyday life.
• Employee Purchase Discount Program and Pro Deals
• Company Celebrations and Social Hours
• Vendor & Service Clinics
• Professional Growth & Development Opportunities Show more details...
via Glassdoor
posted_at: 10 days agoschedule_type: Full-time
Warehouse Associate Outbound
Reports To: Outbound Supervisor...
Hours Required: Full-Time
Department: Logistics
Jenson USA is an omni-channel cycling business whose core purpose is to
Inspire People to Ride, Experience, and Explore!
Summary
The Warehouse Associate has the important role of filling our customers orders. The individual in this role must have ambition and a passion for ensuring that customers receive a superior, same-day shipping
Warehouse Associate Outbound
Reports To: Outbound Supervisor...
Hours Required: Full-Time
Department: Logistics
Jenson USA is an omni-channel cycling business whose core purpose is to
Inspire People to Ride, Experience, and Explore!
Summary
The Warehouse Associate has the important role of filling our customers orders. The individual in this role must have ambition and a passion for ensuring that customers receive a superior, same-day shipping experience.
Essential Responsibilities
• Processes orders by picking, packing, manifesting, loading, unloading, cleaning and kitting.
• Meets or exceeds productivity standards for efficiency, accuracy and quality on a consistent basis.
• Completes other warehouse functions as needed that may include receiving and processing freight, putting stock away, down stocking, cycle counting, etc.
• Maintains all work areas, warehouse tools and supplies in an efficient and organized manner.
• Provides an environment of support and teamwork to achieve common goals for all Jenson USA departments.
• Abides by safety policies and regulations.
• Communicates effectively.
• Provides support and helps develop new procedures and processes related to the operations departments.
• Brings energy, enthusiasm, a positive attitude, and commitment to the role.
Benefits
We offer a variety of benefits and perks for full-time employees, including:
• Medical, Dental and Vision Insurance
• Flexible Spending Account
• 401(k) Retirement Plan with Employer Matching
• Supplemental Life Insurance
• Employee Purchase Discount Program
• Professional Growth & Development Opportunities
Qualifications
• High school diploma or equivalent
• Ability to stand and/or walk for an 8-hour shift
• Ability to lift/move 20 lbs. regularly throughout shift
• Prior warehouse experience is preferred
• Prior bike shop experience or bicycle mechanic trade school a plus
Skills/Abilities We Look For
• Adaptability - Demonstrates flexibility with change.
• Organization Effectively balances conflicting priorities to manage workflow, ensure completion of essential projects and meets critical deadlines.
• Proactive Anticipation of Needs Utilizes analytical skills and broad understanding of the business to effectively addresses problems and acts to prevent them.
• Communication Listens to understand the needs; speaks with confidence using clear and concise language, produces well thought-out professional correspondence that is free from grammatical and spelling errors.
• Service Oriented Interacts professionally with leaders, customers, vendors and team members. Promptly responds to requests with accuracy and a courteous demeanor.
• Team Player Works as a competent member of the team, willing to support others.
• Computer/Technical Savvy Is proficient in using standard office equipment. Demonstrates advanced proficiency by adapting to new technology and easily acquiring new technical skills.
• Judgement Exhibits sound judgement and the ability to make reasonable decisions in the absence of direction. Swiftly refers problems/issues to the appropriate person when necessary.
• Initiative Works effectively while asking for direction when needed.
Jenson USA is proud to operate as a drug-free workplace. All new hires must complete a pre-employment drug screen. Jenson USA is committed to Equal Employment Opportunity regardless of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need Show more details...
Reports To: Outbound Supervisor...
Hours Required: Full-Time
Department: Logistics
Jenson USA is an omni-channel cycling business whose core purpose is to
Inspire People to Ride, Experience, and Explore!
Summary
The Warehouse Associate has the important role of filling our customers orders. The individual in this role must have ambition and a passion for ensuring that customers receive a superior, same-day shipping experience.
Essential Responsibilities
• Processes orders by picking, packing, manifesting, loading, unloading, cleaning and kitting.
• Meets or exceeds productivity standards for efficiency, accuracy and quality on a consistent basis.
• Completes other warehouse functions as needed that may include receiving and processing freight, putting stock away, down stocking, cycle counting, etc.
• Maintains all work areas, warehouse tools and supplies in an efficient and organized manner.
• Provides an environment of support and teamwork to achieve common goals for all Jenson USA departments.
• Abides by safety policies and regulations.
• Communicates effectively.
• Provides support and helps develop new procedures and processes related to the operations departments.
• Brings energy, enthusiasm, a positive attitude, and commitment to the role.
Benefits
We offer a variety of benefits and perks for full-time employees, including:
• Medical, Dental and Vision Insurance
• Flexible Spending Account
• 401(k) Retirement Plan with Employer Matching
• Supplemental Life Insurance
• Employee Purchase Discount Program
• Professional Growth & Development Opportunities
Qualifications
• High school diploma or equivalent
• Ability to stand and/or walk for an 8-hour shift
• Ability to lift/move 20 lbs. regularly throughout shift
• Prior warehouse experience is preferred
• Prior bike shop experience or bicycle mechanic trade school a plus
Skills/Abilities We Look For
• Adaptability - Demonstrates flexibility with change.
• Organization Effectively balances conflicting priorities to manage workflow, ensure completion of essential projects and meets critical deadlines.
• Proactive Anticipation of Needs Utilizes analytical skills and broad understanding of the business to effectively addresses problems and acts to prevent them.
• Communication Listens to understand the needs; speaks with confidence using clear and concise language, produces well thought-out professional correspondence that is free from grammatical and spelling errors.
• Service Oriented Interacts professionally with leaders, customers, vendors and team members. Promptly responds to requests with accuracy and a courteous demeanor.
• Team Player Works as a competent member of the team, willing to support others.
• Computer/Technical Savvy Is proficient in using standard office equipment. Demonstrates advanced proficiency by adapting to new technology and easily acquiring new technical skills.
• Judgement Exhibits sound judgement and the ability to make reasonable decisions in the absence of direction. Swiftly refers problems/issues to the appropriate person when necessary.
• Initiative Works effectively while asking for direction when needed.
Jenson USA is proud to operate as a drug-free workplace. All new hires must complete a pre-employment drug screen. Jenson USA is committed to Equal Employment Opportunity regardless of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need Show more details...
via Glassdoor
posted_at: 11 days agoschedule_type: Full-time
Bicycle Mechanic | Job Description
Reports To: Retail Sales Manager...
Hours Required: Full Time, Weekends Required
Department: Corona Retail Store
Jenson USA is an e-commerce cycling business whose core purpose is to
Inspire People to Ride, Experience, and Explore!
Summary
The Bicycle Mechanic position is a front of house role for candidates who enjoy customer service interaction while expanding their knowledge of bicycle mechanics. A successful
Bicycle Mechanic | Job Description
Reports To: Retail Sales Manager...
Hours Required: Full Time, Weekends Required
Department: Corona Retail Store
Jenson USA is an e-commerce cycling business whose core purpose is to
Inspire People to Ride, Experience, and Explore!
Summary
The Bicycle Mechanic position is a front of house role for candidates who enjoy customer service interaction while expanding their knowledge of bicycle mechanics. A successful candidate will possess a background in the bicycle industry and retail experience. Grow your bike industry career at Jenson USA with leadership that cares about your professional development.
Candidates will be expected to continually expand their knowledge of the day-to-day processes including keying transactions, processing returns and exchanges, and handling escalated issues. Additionally, candidates will be expected to practice the Companys core values in their day-to-day role.
Essential Responsibilities
• Interact and identify customer needs; advise customers on component upgrades, repairs for their bicycles, and new apparel and merchandise.
• Apply technical knowledge of repairs on mountain and road bikes, suspension rebuilds, disc brake bleeds, frame upbuild, cable routing, pressing in brackets, and overhauls.
• Estimate cost and timeline of customer repairs for efficient service.
• Operate store Point of Sale (POS) System.
• Answer incoming phone calls and respond to incoming customer emails.
• Prepare the retail store for normal operations at opening time (lights, signage, setup PCs, store cleanliness, etc.), end-of-day closing procedures, and general store duties.
• Assist with the setup and teardown of marketing events at the retail store location (movie premieres, vendor presentations, etc.).
• Contribute to an environment of support and teamwork to achieve company goals.
Qualifications
• High school diploma or GED equivalent
• One to two years of experience as a bicycle mechanic, technician, or builder in a retail or shop environment
• Avid cycler and advocate in your local community
• Strong verbal and written communication ability
• Ability to work in various software systems with strong capability using Microsoft Suite of programs
Compensation - This is a non-exempt/hourly position starting at $18.
Skills/Abilities We Look For
• Adaptability - Demonstrates flexibility with change.
• Organization Effectively balances conflicting priorities to manage workflow, ensure completion of essential projects and meets critical deadlines.
• Proactive Anticipation of Needs Utilizes analytical skills and broad understanding of the business to effectively addresses problems and acts to prevent them.
• Communication Listens to understand the needs; speaks with confidence using clear and concise language, produces well thought-out professional correspondence that is free from grammatical and spelling errors.
• Service Oriented Interacts professionally with leaders, customers, vendors and team members. Promptly responds to requests with accuracy and a courteous demeanor.
• Team Player Works as a competent member of the team, willing to support others.
• Computer/Technical Savvy Is proficient in using standard office equipment. Demonstrates advanced proficiency by adapting to new technology and easily acquiring new technical skills.
• Judgement Exhibits sound judgement and the ability to make reasonable decisions in the absence of direction. Swiftly refers problems/issues to the appropriate person when necessary.
• Initiative Works effectively while asking for direction when needed.
Benefits
We offer a variety of benefits and perks for full-time employees, including:
• Medical, Dental and Vision Insurance
• Flexible Spending Account
• 401(k) Retirement Plan with Employer Matching
• Supplemental Life Insurance
• Employee Purchase Discount Program - Access to Over 30,000 Items at a Great Discount
• Access to a Fleet of Demo Bikes
• Professional Growth & Development Opportunities
Jenson USA is proud to operate as a drug-free workplace. All new hires must complete a pre-employment drug screen. Jenson USA is committed to Equal Employment Opportunity regardless of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need Show more details...
Reports To: Retail Sales Manager...
Hours Required: Full Time, Weekends Required
Department: Corona Retail Store
Jenson USA is an e-commerce cycling business whose core purpose is to
Inspire People to Ride, Experience, and Explore!
Summary
The Bicycle Mechanic position is a front of house role for candidates who enjoy customer service interaction while expanding their knowledge of bicycle mechanics. A successful candidate will possess a background in the bicycle industry and retail experience. Grow your bike industry career at Jenson USA with leadership that cares about your professional development.
Candidates will be expected to continually expand their knowledge of the day-to-day processes including keying transactions, processing returns and exchanges, and handling escalated issues. Additionally, candidates will be expected to practice the Companys core values in their day-to-day role.
Essential Responsibilities
• Interact and identify customer needs; advise customers on component upgrades, repairs for their bicycles, and new apparel and merchandise.
• Apply technical knowledge of repairs on mountain and road bikes, suspension rebuilds, disc brake bleeds, frame upbuild, cable routing, pressing in brackets, and overhauls.
• Estimate cost and timeline of customer repairs for efficient service.
• Operate store Point of Sale (POS) System.
• Answer incoming phone calls and respond to incoming customer emails.
• Prepare the retail store for normal operations at opening time (lights, signage, setup PCs, store cleanliness, etc.), end-of-day closing procedures, and general store duties.
• Assist with the setup and teardown of marketing events at the retail store location (movie premieres, vendor presentations, etc.).
• Contribute to an environment of support and teamwork to achieve company goals.
Qualifications
• High school diploma or GED equivalent
• One to two years of experience as a bicycle mechanic, technician, or builder in a retail or shop environment
• Avid cycler and advocate in your local community
• Strong verbal and written communication ability
• Ability to work in various software systems with strong capability using Microsoft Suite of programs
Compensation - This is a non-exempt/hourly position starting at $18.
Skills/Abilities We Look For
• Adaptability - Demonstrates flexibility with change.
• Organization Effectively balances conflicting priorities to manage workflow, ensure completion of essential projects and meets critical deadlines.
• Proactive Anticipation of Needs Utilizes analytical skills and broad understanding of the business to effectively addresses problems and acts to prevent them.
• Communication Listens to understand the needs; speaks with confidence using clear and concise language, produces well thought-out professional correspondence that is free from grammatical and spelling errors.
• Service Oriented Interacts professionally with leaders, customers, vendors and team members. Promptly responds to requests with accuracy and a courteous demeanor.
• Team Player Works as a competent member of the team, willing to support others.
• Computer/Technical Savvy Is proficient in using standard office equipment. Demonstrates advanced proficiency by adapting to new technology and easily acquiring new technical skills.
• Judgement Exhibits sound judgement and the ability to make reasonable decisions in the absence of direction. Swiftly refers problems/issues to the appropriate person when necessary.
• Initiative Works effectively while asking for direction when needed.
Benefits
We offer a variety of benefits and perks for full-time employees, including:
• Medical, Dental and Vision Insurance
• Flexible Spending Account
• 401(k) Retirement Plan with Employer Matching
• Supplemental Life Insurance
• Employee Purchase Discount Program - Access to Over 30,000 Items at a Great Discount
• Access to a Fleet of Demo Bikes
• Professional Growth & Development Opportunities
Jenson USA is proud to operate as a drug-free workplace. All new hires must complete a pre-employment drug screen. Jenson USA is committed to Equal Employment Opportunity regardless of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need Show more details...
via Glassdoor
posted_at: 15 days agoschedule_type: Full-timesalary: 17–20 an hour
Title: Inbound Warehouse Associate
Department: Warehouse...
Reports To: Inbound Lead
Hours Required: Full-time, Non-Exempt
Schedule: Monday-Friday, 5am or 6am start, OT when needed
Location: Riverside Headquarters
Jenson USA is an e-commerce cycling retail business. Our purpose is to inspire people to Ride, Experience, and Explore.
We bring our culture to life through our values.
We are focused on a vision to grow beyond our limitations.
Compensation
Title: Inbound Warehouse Associate
Department: Warehouse...
Reports To: Inbound Lead
Hours Required: Full-time, Non-Exempt
Schedule: Monday-Friday, 5am or 6am start, OT when needed
Location: Riverside Headquarters
Jenson USA is an e-commerce cycling retail business. Our purpose is to inspire people to Ride, Experience, and Explore.
We bring our culture to life through our values.
We are focused on a vision to grow beyond our limitations.
Compensation and Benefits
• $17 - $20 per hour
• Company perks include:
• 100% employee coverage for medical
• 3 weeks vacation
• 7 paid holidays
• Employee Purchase Program get full inventory at cost
• Professional growth & development opportunities
Summary
Efficiently and accurately coordinates, prioritizes and receives purchase orders daily. Actively supports the functions of inventory, inventory discrepancies, and maintains bin prioritization system. Maintains and promotes a high level of accuracy and productivity.
Essential Duties and Responsibilities
• Verify, count, and assign UPC codes to inbound products.
• Bin (stock) inbound products once received.
• Bin location assignment, maintenance and optimization.
• Restock Go-Backs.
• Solve problem picks.
• Support picking, packing, down stocking, double clicks, and manifesting.
• Find and correct inventory discrepancies occurring on daily basis (not during cycle count)..
• Provide an environment of support and teamwork to achieve common goals.
• Complete other duties as assigned.
Preferred Qualifications
• High School diploma or equivalent
• Strong organizational skills.
• Ability to multi-task
• Ability to stand for an 8-hour shift
• Ability to lift/push/pull 30-70lbs
Skills/Abilities
• Adaptability - Demonstrates flexibility with change.
• Organization Effectively manages time and the workspace. Balances conflicting priorities to manage workflow, ensure completion of essential projects and meets critical deadlines.
• Proactive Anticipation of Needs Addresses problems and acts to prevent them. Utilizes analytical skills and broad understanding of the business to effectively interpret needs.
• Communication Listens to understand the needs; speaks with confidence using clear and concise language, produces well thought-out professional correspondence that is free from grammatical and spelling errors.
• Service Oriented Interacts professionally with leaders, clients, vendors and team members. Promptly responds to requests with accuracy and a courteous demeanor.
• Team Player Works as a competent member of the team, willing to provide back-up support for others.
• Computer/Technical Ability Is proficient in using standard office equipment. Demonstrates advanced proficiency by adapting to new technology and easily acquiring new technical skills.
• Judgement Exhibits sound judgement and the ability to make reasonable decisions in the absence of direction. Swiftly refers problems/issues to the appropriate person when necessary.
• Initiative Works effectively while asking for direction when needed.
Benefits
We offer a variety of benefits and perks for full-time employees, including:
• 100% Covered Employee Medical Coverage
• Dental and Vision Insurance
• 3 Weeks of Paid Time Off
• 7 Paid Holidays
• Flexible Spending Account
• 401(k) Retirement Plan with Employer Matching
• Supplemental Life Insurance
• Employee Purchase Discount Program
• Professional Growth & Development Opportunities
Jenson USA is proud to operate as a drug-free workplace. All new hires must complete a pre-employment drug screen and background check.
Jenson USA is committed to Equal Employment Opportunity regardless of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need Show more details...
Department: Warehouse...
Reports To: Inbound Lead
Hours Required: Full-time, Non-Exempt
Schedule: Monday-Friday, 5am or 6am start, OT when needed
Location: Riverside Headquarters
Jenson USA is an e-commerce cycling retail business. Our purpose is to inspire people to Ride, Experience, and Explore.
We bring our culture to life through our values.
We are focused on a vision to grow beyond our limitations.
Compensation and Benefits
• $17 - $20 per hour
• Company perks include:
• 100% employee coverage for medical
• 3 weeks vacation
• 7 paid holidays
• Employee Purchase Program get full inventory at cost
• Professional growth & development opportunities
Summary
Efficiently and accurately coordinates, prioritizes and receives purchase orders daily. Actively supports the functions of inventory, inventory discrepancies, and maintains bin prioritization system. Maintains and promotes a high level of accuracy and productivity.
Essential Duties and Responsibilities
• Verify, count, and assign UPC codes to inbound products.
• Bin (stock) inbound products once received.
• Bin location assignment, maintenance and optimization.
• Restock Go-Backs.
• Solve problem picks.
• Support picking, packing, down stocking, double clicks, and manifesting.
• Find and correct inventory discrepancies occurring on daily basis (not during cycle count)..
• Provide an environment of support and teamwork to achieve common goals.
• Complete other duties as assigned.
Preferred Qualifications
• High School diploma or equivalent
• Strong organizational skills.
• Ability to multi-task
• Ability to stand for an 8-hour shift
• Ability to lift/push/pull 30-70lbs
Skills/Abilities
• Adaptability - Demonstrates flexibility with change.
• Organization Effectively manages time and the workspace. Balances conflicting priorities to manage workflow, ensure completion of essential projects and meets critical deadlines.
• Proactive Anticipation of Needs Addresses problems and acts to prevent them. Utilizes analytical skills and broad understanding of the business to effectively interpret needs.
• Communication Listens to understand the needs; speaks with confidence using clear and concise language, produces well thought-out professional correspondence that is free from grammatical and spelling errors.
• Service Oriented Interacts professionally with leaders, clients, vendors and team members. Promptly responds to requests with accuracy and a courteous demeanor.
• Team Player Works as a competent member of the team, willing to provide back-up support for others.
• Computer/Technical Ability Is proficient in using standard office equipment. Demonstrates advanced proficiency by adapting to new technology and easily acquiring new technical skills.
• Judgement Exhibits sound judgement and the ability to make reasonable decisions in the absence of direction. Swiftly refers problems/issues to the appropriate person when necessary.
• Initiative Works effectively while asking for direction when needed.
Benefits
We offer a variety of benefits and perks for full-time employees, including:
• 100% Covered Employee Medical Coverage
• Dental and Vision Insurance
• 3 Weeks of Paid Time Off
• 7 Paid Holidays
• Flexible Spending Account
• 401(k) Retirement Plan with Employer Matching
• Supplemental Life Insurance
• Employee Purchase Discount Program
• Professional Growth & Development Opportunities
Jenson USA is proud to operate as a drug-free workplace. All new hires must complete a pre-employment drug screen and background check.
Jenson USA is committed to Equal Employment Opportunity regardless of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need Show more details...
via Paycomonline.net
schedule_type: Full-time
Job Details
Job Location: Riverside HQ - Riverside, CA...
Position Type: Full Time
Salary Range: Undisclosed
Description
Title: Will Call Lead
Department: Sales & Customer Service | Retail
Reports To: Retail Sales Manager
Hours Required: Full-time, Non-Exempt
Schedule: Weekends Required
Location: HQ | 1615 Eastridge Ave. Riverside, CA 92507
Jenson USA is an e-commerce cycling retail business. Our purpose is to inspire people to Ride, Experience,
Job Details
Job Location: Riverside HQ - Riverside, CA...
Position Type: Full Time
Salary Range: Undisclosed
Description
Title: Will Call Lead
Department: Sales & Customer Service | Retail
Reports To: Retail Sales Manager
Hours Required: Full-time, Non-Exempt
Schedule: Weekends Required
Location: HQ | 1615 Eastridge Ave. Riverside, CA 92507
Jenson USA is an e-commerce cycling retail business. Our purpose is to inspire people to Ride, Experience, and Explore.
We bring our culture to life through our values.
We are focused on a vision to grow beyond our limitations.
Summary
Our Retail Team is a primary link between Jenson USA and our customers. This position ensures professional, accurate and timely processing of will-call orders. This role is customer-facing at the will-call desk and handles the transactional side of the will call process. Ideal candidates will have experience in the bicycle industry or a strong passion for cycling. This associate picks orders, solves customer inquiries, fosters relationships with customers and supports the Customer Service team as needed. Jenson USA maintains retail-focused operating hours; Saturday/Sunday work may be regularly scheduled.
Essential Duties and Responsibilities
• Provides Jenson USA customers with exceptional customer service through fulfilling orders and meeting customer needs (Core Value#1 Customers are Everything. Show them the love!).
• Demonstrates a true passion for cycling and stay informed on the latest cycling products, technology, and market trends.
• Pick all will call orders for customer pick up.
• Handles escalated customer support issues that arise in the Will-Call Center.
• Handles start/end of day procedures (cash count, physical security, alarm, etc)
• Maintain locker and will call area cleanliness, functionality and report any issues.
• Problem solve customer inquiries by investigating problems, developing solutions, ensuring customer satisfaction.
• Completes inventory transactions and movements with a high level of accuracy.
• Responds to incoming customer email and telephone customer support on an as-needed basis.
• Prepares the Will Call area for normal operations and handle the End of Day procedures.
• Promotes a team environment by collaborating with teammates to meet customer expectations.
• Problem solve customer inquiries by investigating problems, developing solutions, ensuring customer satisfaction.
• Handles visitor badges and guest sign in / out process
• Ability to lift, push, and pull up to 50 pounds.
• Other duties as assigned.
Qualifications
• High school diploma or GED equivalent
• Advocates for cycling in the local community
• Strong written and verbal communication skills
• Must be computer literate (browser, email, office applications)
• Energetic, enthusiastic, positive attitude, and committed
• Passionate, friendly, outgoing, eager-to-learn attitude
• Prior sales experience and training preferred
Skills/Abilities
• Adaptability - Demonstrates flexibility with change.
• Proactive Anticipation of Needs Addresses problems and acts to prevent them. Utilizes analytical skills and broad understanding of the business to effectively interpret needs.
• Communication Listens to understand the needs; speaks with confidence using clear and concise language, produces well thought-out professional correspondence that is free from grammatical and spelling errors.
• Service Oriented Interacts professionally with leaders, clients, vendors and team members. Promptly responds to requests with accuracy and a courteous demeanor.
• Team Player Works as a competent member of the team, willing to provide back-up support for others.
• Computer/Technical Savvy Is proficient in using standard office equipment. Demonstrates advanced proficiency by adapting to new technology and easily acquiring new technical skills.
Compensation
• The Will Call Lead position starts at $19.00 per hour.
Benefits
We offer a variety of benefits and perks for full-time employees, including:
• 100% Covered Employee Medical Coverage
• Dental and Vision Insurance
• 3 Weeks of Paid Time Off
• 7 Paid Holidays
• Flexible Spending Account
• 401(k) Retirement Plan with Employer Matching
• Supplemental Life Insurance
• Employee Purchase Discount Program
• Professional Growth & Development Opportunities
Jenson USA is proud to operate as a drug-free workplace. All new hires must complete a pre-employment drug screen and background check.
Jenson USA is committed to Equal Employment Opportunity regardless of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Rev. 02/08/2023
Qualifications Show more details...
Job Location: Riverside HQ - Riverside, CA...
Position Type: Full Time
Salary Range: Undisclosed
Description
Title: Will Call Lead
Department: Sales & Customer Service | Retail
Reports To: Retail Sales Manager
Hours Required: Full-time, Non-Exempt
Schedule: Weekends Required
Location: HQ | 1615 Eastridge Ave. Riverside, CA 92507
Jenson USA is an e-commerce cycling retail business. Our purpose is to inspire people to Ride, Experience, and Explore.
We bring our culture to life through our values.
We are focused on a vision to grow beyond our limitations.
Summary
Our Retail Team is a primary link between Jenson USA and our customers. This position ensures professional, accurate and timely processing of will-call orders. This role is customer-facing at the will-call desk and handles the transactional side of the will call process. Ideal candidates will have experience in the bicycle industry or a strong passion for cycling. This associate picks orders, solves customer inquiries, fosters relationships with customers and supports the Customer Service team as needed. Jenson USA maintains retail-focused operating hours; Saturday/Sunday work may be regularly scheduled.
Essential Duties and Responsibilities
• Provides Jenson USA customers with exceptional customer service through fulfilling orders and meeting customer needs (Core Value#1 Customers are Everything. Show them the love!).
• Demonstrates a true passion for cycling and stay informed on the latest cycling products, technology, and market trends.
• Pick all will call orders for customer pick up.
• Handles escalated customer support issues that arise in the Will-Call Center.
• Handles start/end of day procedures (cash count, physical security, alarm, etc)
• Maintain locker and will call area cleanliness, functionality and report any issues.
• Problem solve customer inquiries by investigating problems, developing solutions, ensuring customer satisfaction.
• Completes inventory transactions and movements with a high level of accuracy.
• Responds to incoming customer email and telephone customer support on an as-needed basis.
• Prepares the Will Call area for normal operations and handle the End of Day procedures.
• Promotes a team environment by collaborating with teammates to meet customer expectations.
• Problem solve customer inquiries by investigating problems, developing solutions, ensuring customer satisfaction.
• Handles visitor badges and guest sign in / out process
• Ability to lift, push, and pull up to 50 pounds.
• Other duties as assigned.
Qualifications
• High school diploma or GED equivalent
• Advocates for cycling in the local community
• Strong written and verbal communication skills
• Must be computer literate (browser, email, office applications)
• Energetic, enthusiastic, positive attitude, and committed
• Passionate, friendly, outgoing, eager-to-learn attitude
• Prior sales experience and training preferred
Skills/Abilities
• Adaptability - Demonstrates flexibility with change.
• Proactive Anticipation of Needs Addresses problems and acts to prevent them. Utilizes analytical skills and broad understanding of the business to effectively interpret needs.
• Communication Listens to understand the needs; speaks with confidence using clear and concise language, produces well thought-out professional correspondence that is free from grammatical and spelling errors.
• Service Oriented Interacts professionally with leaders, clients, vendors and team members. Promptly responds to requests with accuracy and a courteous demeanor.
• Team Player Works as a competent member of the team, willing to provide back-up support for others.
• Computer/Technical Savvy Is proficient in using standard office equipment. Demonstrates advanced proficiency by adapting to new technology and easily acquiring new technical skills.
Compensation
• The Will Call Lead position starts at $19.00 per hour.
Benefits
We offer a variety of benefits and perks for full-time employees, including:
• 100% Covered Employee Medical Coverage
• Dental and Vision Insurance
• 3 Weeks of Paid Time Off
• 7 Paid Holidays
• Flexible Spending Account
• 401(k) Retirement Plan with Employer Matching
• Supplemental Life Insurance
• Employee Purchase Discount Program
• Professional Growth & Development Opportunities
Jenson USA is proud to operate as a drug-free workplace. All new hires must complete a pre-employment drug screen and background check.
Jenson USA is committed to Equal Employment Opportunity regardless of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Rev. 02/08/2023
Qualifications Show more details...
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