Most recent job postings at Jetpack
via Salary.com schedule_type: Full-time
Jetpack Shipping is a leader in private label fulfillment. It is our mission to provide effortless on-demand private label products while fixating on providing a transparent customer experience. We drive operational excellence into our processes and capabilities while continuously creating growth for our employees, partners, and consumers. We are always on the lookout for like minded individuals... to add to our ever growing staff. We are looking Jetpack Shipping is a leader in private label fulfillment. It is our mission to provide effortless on-demand private label products while fixating on providing a transparent customer experience. We drive operational excellence into our processes and capabilities while continuously creating growth for our employees, partners, and consumers. We are always on the lookout for like minded individuals... to add to our ever growing staff.

We are looking for a Warehouse Associate to help organize our storage areas and maintain our inventory. The main duties revolve around moving material around the facility as needed. As a Warehouse Associate, you’ll monitor inventory and communicate any shortages. You should have great attention to detail to maintain accurate records. Some physical strength is required since you may often need to lift packages by hand. If you’re reliable and fast on your feet, we’d like to meet you.

This is for a first shift position.

Responsibilities:
• Pull raw materials from inventory at the discretion of the manufacturing department
• Ensure raw materials are properly put away at the end of the shift
• Perform cycle counts
• Prepare reports
• Check daily returns
• Correct inventory discrepancies
• Implement process improvement initiatives
• Maintain consistent and acceptable productivity, and quality standards
• Support and maintain an orderly and clean work environment through continuous cleaning efforts
• Support other departments in the warehouse as business dictates
• Prioritize and handle multiple tasks and independent projects in a timely manner with minimal supervision
• Maintain flexibility in work schedule to best support business needs
• Unload and put away all raw material deliveries
• Take trash and cardboard waste to the appropriate compactor
• Load finished goods into transfer trailer
• Other duties as assigned

Abilities/Skills/Knowledge Requirements:
• Minimum of two (2) years manufacturing or warehouse experience;
• Good basic math skills and knowledge of how to read a tape measure;
• Basic computer skills;
• Skill in organizing work, taking initiative, setting priorities, and sound decision making; and
• Possess logic, problem solving, and troubleshooting skills.
• Tow motor certification is a plus.

Job Type: Full-time

Pay: From $14.50 per hour

Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:
• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Ability to commute/relocate:
• Akron, OH: Reliably commute or planning to relocate before starting work (Required)

Education:
• High school or equivalent (Preferred)

Experience:
• Shipping & receiving: 1 year (Preferred)
• Warehouse experience: 1 year (Preferred)
• Forklift: 1 year (Preferred)

Shift availability:
• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location
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via Salary.com schedule_type: Full-time
JetPack Shipping is a leader in private label fulfillment. It is our mission to provide effortless on-demand private label products while fixating on providing a transparent customer experience. We drive operational excellence into our processes and capabilities while continuously creating growth for our employees, partners, and consumers. We are always on the lookout for like minded individuals... to add to our ever growing staff. Summary: The JetPack Shipping is a leader in private label fulfillment. It is our mission to provide effortless on-demand private label products while fixating on providing a transparent customer experience. We drive operational excellence into our processes and capabilities while continuously creating growth for our employees, partners, and consumers. We are always on the lookout for like minded individuals... to add to our ever growing staff.

Summary:

The Material Handler/Forklift Operator will transport materials, supplies, and finished products to designated locations. Material Handler/Forklift Operator will be required to complete a tow motor/forklift certification within 90 days of hire. The shift runs from 7am to 3:30pm Monday through Friday

Responsibilities:
• Load and unload inventory from loading docks, delivery trucks, storage areas, and production areas.
• Operate various machinery to handle materials and inventory.
• Transport product between floors / warehouses
• Transport completed orders between floors / warehouses
• Transport raw materials between floors / warehouses
• Replenish product as needed
• Work closely with Inventory Control to ensure accurate inventory
• Reports when defective goods are found in the inventory.
• Keeps the inventory areas tidy and clean.
• Follows all existing company policies and procedures.
• Other duties as assigned.

Abilities/Skills/Knowledge Requirements:
• Forklift Certification a plus
• Good communication and organizational skills
• Shows the ability to work well under pressure.
• Strong organization skills with attention to detail
• Packaging and material handling experience
• Basic math skills
• Ability to stand and walk for long periods, climb ladders, reach overhead and lift up to 30 to 50 lbs frequently

Job Type: Full-time

Pay: From $14.50 per hour

Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:
• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Ability to commute/relocate:
• Tallmadge, OH 44278: Reliably commute or planning to relocate before starting work (Required)

Experience:
• Warehouse experience: 1 year (Preferred)

License/Certification:
• Forklift Certification (Preferred)

Work Location: One location
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via Salary.com posted_at: 19 days agoschedule_type: Full-time
Jetpack Shipping is looking for Order Picker/Packers. High volume pick, pack and ship environment. We have multiple openings for direct hire employment. The shifts run from 7am to 3:30pm Monday through Friday. We also have Saturday work available when needed. Voluntary overtime is offered when available. We are seeking employees with previous experience, reliable, good work history and those who... bring a positive attitude every day. Advancement Jetpack Shipping is looking for Order Picker/Packers. High volume pick, pack and ship environment. We have multiple openings for direct hire employment. The shifts run from 7am to 3:30pm Monday through Friday. We also have Saturday work available when needed. Voluntary overtime is offered when available. We are seeking employees with previous experience, reliable, good work history and those who... bring a positive attitude every day. Advancement opportunities are available for those who are dedicated, results driven, and show a strong work ethic.

Summary:

The Order Picker/Packer will prepare orders for shipping. They will utilize requisitions and order sheets to pick a wide variety of items, place and arrange items in containers and bins following specific instructions. The picker/packer will check containers for damage, and confirm correct items and quantities are selected. They will pack orders and prepare them for shipping.

Responsibilities:
• Pulls and packs products based on daily orders.
• Meets specifics of customer orders in a timely manner.
• Keeps products separated, organized and in good rotation.
• Monitors product quality frequently, reporting problems to mitigate safety issues.
• Operates various pieces of equipment (i.e. Bendi, Palletizer, Dolly Loader, Pallet Wrapper, Forklift, and Electrical Pallet Jacks).
• Reports any mechanical problems.
• Utilizes continuous improvement mindset and assists in identifying opportunities to improve processes.
• Follows good manufacturing practices and required work safe practices.
• Maintains a clean, sanitary, and safe work area.
• Other duties as assigned.

Abilities/Skills/Knowledge Requirements:
• High school diploma, GED, or equivalent
• 6 months retail or customer service experience preferred
• Familiarity with Radio Frequency (RF) equipment preferred

Job Type: Full-time

Pay: From $14.50 per hour

Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:
• 1 year

Schedule:
• 8 hour shift
• Overtime
• Weekend availability

Ability to commute/relocate:
• Tallmadge, OH 44278: Reliably commute or planning to relocate before starting work (Preferred)

Experience:
• Customer service: 1 year (Preferred)

Shift availability:
• Day Shift (Preferred)

Work Location: One location
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via Salary.com posted_at: 19 days agoschedule_type: Full-timework_from_home: 1
Call Center Representative Summary... Call Center Representatives are in charge of answering customer calls, listening to their concerns and solving problems. They handle both inbound and outbound phone conversations with clients to make sure everyone quickly gets the help they need. Responsibilities: • Handle customer inquiries and complaints • Retaining existing customer monthly memberships • Provide information about the products and services • Call Center Representative

Summary...

Call Center Representatives are in charge of answering customer calls, listening to their concerns and solving problems. They handle both inbound and outbound phone conversations with clients to make sure everyone quickly gets the help they need.

Responsibilities:
• Handle customer inquiries and complaints
• Retaining existing customer monthly memberships
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

Abilities/Skills/Knowledge Requirements:
• Previous experience in customer service, sales, or other related fields
• Previous work from home experience
• Ability to build rapport with customers
• Ability to multitask and quickly adapt and learn new programs
• Positive and professional demeanor
• Excellent verbal communication skills
• Availability to work Saturday's- required for the position

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:
• On-the-job training

Experience level:
• 1 year

Shift:
• 8 hour shift
• Day shift

Weekly day range:
• Monday to Friday

Work setting:
• In-person
• Office

Ability to commute/relocate:
• Tallmadge, OH 44278: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location
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via Salary.com schedule_type: Full-time
JetPack Shipping is a leader in private label fulfillment. It is our mission to provide effortless on-demand private label products while fixating on providing a transparent customer experience. We drive operational excellence into our processes and capabilities while continuously creating growth for our employees, partners, and consumers. We are always on the lookout for like minded individuals... to add to our ever growing staff. Reporting to the JetPack Shipping is a leader in private label fulfillment. It is our mission to provide effortless on-demand private label products while fixating on providing a transparent customer experience. We drive operational excellence into our processes and capabilities while continuously creating growth for our employees, partners, and consumers. We are always on the lookout for like minded individuals... to add to our ever growing staff.

Reporting to the Production Supervisor, Creams and Oils Mixers are responsible for efficient and safe machine operations, producing high quality products. Associate Mixers must maintain a safe and clean working environment by complying with procedures, rules, and regulations. Must be able to work effectively in a team-based environment, set priorities to meet deadlines, handle multiple tasks, and make decisions under pressure.

Responsibilities
• Mix and blend ingredients for batches;
• Weigh quantities of materials for use in the manufacturing processes;
• Place loose or packaged material on scales and add or remove portions of the material to obtain specified weight;
• Read work order or formula to determine types and quantities of materials to weigh and procedure to be followed for the manufacturing process;
• Record the weight of materials used for production records, and maintain a perpetual inventory of materials used and on hand by recording and marking drums;
• Dump materials in prescribed sequence into vat, hopper, or mixing pot;
• Monitor and log time and temperature as specified on the Batch ticket;
• Start the machine and observe operation to detect malfunctions of the machine;
• Transfer weighed materials to production or storage areas;
• Record information such as weight, type of product, date, and batch number of products produced;
• Inspect materials, products, and containers at each step of the manufacturing process;
• Disassemble equipment, clean and sanitize;
• Clean and Sanitize mixing room for the next product;
• Other duties as assigned.

Requirements:
• High School Diploma or GED preferred
• Willing and eagerness to learn
• Strong work ethic
• Comfortable utilizing a computer
• Ability to lift up to 50 lbs to shoulder height frequently throughout shift

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:
• 8 hour shift
• Monday to Friday

Experience:
• Manufacturing: 1 year (Preferred)

Work Location: One location
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via Salary.com schedule_type: Full-time
JetPack Shipping is a leader in private label fulfillment. It is our mission to provide effortless on-demand private label products while fixating on providing a transparent customer experience. We drive operational excellence into our processes and capabilities while continuously creating growth for our employees, partners, and consumers. We are always on the lookout for like minded individuals... to add to our ever growing staff. We are looking JetPack Shipping is a leader in private label fulfillment. It is our mission to provide effortless on-demand private label products while fixating on providing a transparent customer experience. We drive operational excellence into our processes and capabilities while continuously creating growth for our employees, partners, and consumers. We are always on the lookout for like minded individuals... to add to our ever growing staff.

We are looking for a Compounder/Mixer for our first shift (6am-2pm) and second shift (2pm-10pm). A compounder/mixer works to mix or otherwise combine ingredients to create nutritional supplements based on preset formulas. Your duties include sourcing materials, weighing each element, batching correctly, and ensuring the proper ratios in the final product. This is an entry-level position; no experience necessary.

Responsibilities:
• Pour raw materials into tank
• Measure raw materials
• Monitor mixing process
• Test/quality assurance of tank materials
• Cleaning all equipment , tanks, and vessels as needed.
• Observe and follow safety procedures and S.O.P’s set by the company.
• Transfer finished product into drums, and totes to complete orders.
• Weigh ingredients for batching.
• Make sure all ingredients returned to inventory have weights and are cleaned.
• Set up and monitor all mixing tanks, vessels, and mixers.
• Obtain and understand all documentation for batching products.
• Operate all equipment including tanks, mixers, scales, meters, pump, etc.
• Complete all paperwork and batch documentation in a timely manner.
• Communicate with production when batches are complete and ready to fill.
• Other duties as assigned

Abilities/Skills/Knowledge Requirements:
• High School Diploma, preferred
• Willing and eagerness to learn
• Strong work ethic
• Comfortable utilizing a computer
• Ability to lift up to 75 lbs to shoulder height frequently throughout shift

The more you learn, the more you earn!

Job Type: Full-time

Pay: $15.00 - $15.75 per hour

Benefits:
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:
• 8 hour shift
• Day shift
• Monday to Friday
• Night shift

Ability to commute/relocate:
• Akron, OH 44301: Reliably commute or planning to relocate before starting work (Required)

Education:
• High school or equivalent (Preferred)

Work Location: One location
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via Salary.com posted_at: 19 days agoschedule_type: Full-time
Inventory Control Specialist Summary... The Inventory Control Specialist has the primary responsibility of increasing and maintaining company profitability by maintaining accurate inventory levels; the candidate also ensures that optimal inventory is present and ready for use. The employee will report to the Warehouse Supervisor as well as any Lead/Supervisor/Manager on shift at the time of their tasks. They will need to work closely with the drivers Inventory Control Specialist

Summary...

The Inventory Control Specialist has the primary responsibility of increasing and maintaining company profitability by maintaining accurate inventory levels; the candidate also ensures that optimal inventory is present and ready for use. The employee will report to the Warehouse Supervisor as well as any Lead/Supervisor/Manager on shift at the time of their tasks. They will need to work closely with the drivers on both shifts. This position comes with a shift differential of .75 cents

Responsibilities:
• Identifies and optimizes common inventory items.
• Works with other teams including sales, shipping and purchasing.
• Ensures that inventory counts are completed regularly and in a timely manner.
• Audits the facility’s inventory on a regular basis and provides reports to management.
• Trains other employees in cycle counting and inventory control.
• Reports when defective goods are found in the inventory.
• Keeps the inventory areas tidy and clean.
• Keeps up with changing technologies, such as computer software.
• Follows all existing company policies and procedures.
• Other duties as assigned.

Abilities/Skills/Knowledge Requirements:
• Shows the ability to work well under pressure.
• Possesses effective written and verbal communication skills; displays reading comprehension skills.
• Exhibits the ability to work well with others and maintain organization between cross-related departments.
• Displays the ability to multitask and handle multiple issues at the same time.
• Ability to stand and walk for long periods, climb ladders, reach overhead and lift up to 30 to 50 lbs frequently
• Attention to detail
• Must become certified for use on forklifts and Order Pickers

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:
• 8 hour shift
• Evening shift
• Monday to Friday

Ability to commute/relocate:
• Tallmadge, OH 44278: Reliably commute or planning to relocate before starting work (Required)

Experience:
• Inventory control: 1 year (Preferred)

Work Location: One location
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via Salary.com schedule_type: Full-time
Research and Development Administrative Assistant Summary... The Research and Development Administrative Assistant is responsible for day-to-day operations of the R&D department. They ensure that product documents are created correctly and passed through the correct internal processes. Responsibilities: • Maintains documentation including progress tracking and test records of products. • Administrative organization of formulas and other R&D Research and Development Administrative Assistant

Summary...

The Research and Development Administrative Assistant is responsible for day-to-day operations of the R&D department. They ensure that product documents are created correctly and passed through the correct internal processes.

Responsibilities:
• Maintains documentation including progress tracking and test records of products.
• Administrative organization of formulas and other R&D documents.
• Builds and maintains a positive working relationship with co-workers on the team and cross functionally.
• Tracking information in spreadsheets and following up where necessary.
• Ability to communicate with clients and co-workers both verbally and written.
• Ability to work in detail and keep accurate records.
• Performs other duties as necessary.

Skills/Additional requirements:
• Excellent verbal and written communication skills.
• Skilled with computers and has the ability to input and retrieve data and learn new systems.
• Basic math skills are a plus.
• High attention to detail and superior organizational skills.
• Takes initiative and can multitask.

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:
• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:
• 8 hour shift
• Monday to Friday

Ability to commute/relocate:
• Akron, OH 44301: Reliably commute or planning to relocate before starting work (Required)

Education:
• High school or equivalent (Preferred)

Work Location: One location
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via CareerBuilder posted_at: 19 days agoschedule_type: Full-time
Jetpack Workflow is currently looking for its next Customer Support & Success Specialist. In this role, the candidate will be an expert with our SaaS products, being a part of the Customer Support & Success team. This team embodies our company's value of service. The primary focus of this role is to provide positive one-contact resolutions to customer inquiries. This is accomplished by answering... questions and resolving customer challenges quickly Jetpack Workflow is currently looking for its next Customer Support & Success Specialist. In this role, the candidate will be an expert with our SaaS products, being a part of the Customer Support & Success team. This team embodies our company's value of service. The primary focus of this role is to provide positive one-contact resolutions to customer inquiries. This is accomplished by answering... questions and resolving customer challenges quickly and efficiently, to improve Jetpack Workflow's overall customer experience and retention.

The Customer Support and Success Specialist will also be responsible for customer onboarding, team training, assisting with preliminary lead qualification, helping with our free trial experience, upgrades & user expansions. In addition this role assists with the overall success of customers using Jetpack Workflow's cloud-based applications. These customers are traditionally in the accounting, bookkeeping, tax, and financial industries.

Who you are:

You are a natural relationship builder

You love learning new tech

You work well independently and collaboratively

You love using your expertise to teach, coach, share, and selflessly help others succeed.

You have a sense of urgency, are conscientious, and have strong attention to detail and it's important to you to get things done, the right way.

You thrive when you have a variety of tasks, projects, and challenges

You have excellent written, verbal, and interpersonal communication skills with exceptional organizational skills.

You effectively present information (live and or video) and respond to questions, and objections from customers, owners, executives

You are naturally curious and a continuous learner

What you will do:
• Cultivate customer relationships as a trusted advisor in a professional consultative & courteous manner
• Take ownership of first-line, one-call resolutions via phone, chat, and email
• Achieves assigned goals for metrics via phone, zoom, live chat & email; first response times, time to close conversations, customer interaction scores & satisfaction, retention (churn), expansions, upgrades, and renewals by focusing on maximizing the customer experience with every touchpoint.
• Elegantly assist disruptive or upset customers ensuring that every experience is positive
• Provides knowledgeable insight into the products, assisting customers in need, by proactively identifying problems, and finding solutions in real time.
• Is an advocate for both customers and the company in identifying issues and promoting improvements (processes, product features, etc).
• Creating/updating processes to ensure the customer's overall happiness (quick effective responses, problem-solving, billing, coupons, updating communication materials, onboarding files/process, Jetpack university courses, product integrations, etc)
• Manages billing and refunds according to the company guidelines
• Increases revenue by adding user seat count with existing customers along with upgrading service packages (product tiers) and/or subscription plans
• Works on various special projects as requested.
• Analyzes data and reporting to improve productivity, processes, and responsiveness to customers
Mindset you will bring:
• A Passion for problem-solving
• Ambition & a high level of motivation to help customers succeed
• A willingness to contribute ideas, where the best idea wins out.
• Create a positive, upbeat, and encouraging environment
• Patience & empathy
• Someone who can live out our core values of
• Leave it better than you found it
• Stay on target
• Default to action
• And serve your team and customers with humility

Requirements
• 1-2 years experience with a software company in customer support and or success role (SaaS preferred)
• Bachelor's degree in Business, Marketing, or related field; and/or equivalent work experience.
• Technical background and understanding of software solutions and principles preferred
• Ability to speak clearly and concisely, also write reports & professional business correspondence.
While this position is remote, we strongly prefer candidates who are located in the US Eastern or US Central time zone. We are unable to sponsor work visas at this time.

Bonus points:
• Proficient with the following applications; Intercom, Stripe, and Hubspot
Benefits
• 3% 401K match
• Generous health + dental coverage
• PTO
• Remote Only
• Home Office Stipend (setup, new mac, etc)
• Monthly Internet Stipend
• Disability Insurance
• Voluntary Life Insurance

Who we are:

Jetpack Workflow is a remote, B2B SaaS company that focuses on building delightful products that solve painful problems. After talking with hundreds of customers, we launched Jetpack Workflow in 2016 with the goal of helping accounting firms never miss a deadline. Since then we have gone on to serve thousands of customers, became an Inc5000 company, and transitioned to a remote company in the middle of Covid. Fast forward to 2023 and we're gearing up to have the biggest product release in our company's history. We're looking for the right Customer Support & Success Specialist to work with our team to help bring it to market (and we don't need VC dollars to get it launched
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via Monster schedule_type: Full-time
Overview: Every day, there are moments when students need certain products delivered to them right away. Jetpack solves this problem by giving student Jetpackers really cool backpacks stocked with clutch products that help with annoying sicknesses, all-nighters, workouts, snack cravings & more ... As a campus Jetpacker, all you'll have to do is go about your normal daily routine. If someone nearby needs a product you have in your Jetpack (we stock Overview:
Every day, there are moments when students need certain products delivered to them right away. Jetpack solves this problem by giving student Jetpackers really cool backpacks stocked with clutch products that help with annoying sicknesses, all-nighters, workouts, snack cravings & more
...
As a campus Jetpacker, all you'll have to do is go about your normal daily routine. If someone nearby needs a product you have in your Jetpack (we stock these products for you), then you'll get a notification on your phone. You can then choose to meet with the student to deliver the product & save their day! After the seamless transaction, you'll receive cash that will be directly deposited into your account. You'll make money for every order you fulfill. It's that simple! Jetpack is the perfect way to earn the extra cash you need for food, textbooks or outings!

Company Introduction:
We're a peer-to-peer delivery service that makes the most needed products on college campuses available to students in just a few minutes! Students simply hop on our mobile platform, tell us what they need, and get it in minutes
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