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Most recent job postings at keap
via Upwork
posted_at: 11 hours agoschedule_type: Contractorsalary: 15–30 an hourwork_from_home: 1
We are looking for an experienced Infusionsoft/Keap specialist to help us optimize our current CRM and marketing automation system. The ideal candidate will have a proven track record of successfully managing CRM automation and campaign management using Keap.
As the successful candidate, you will be responsible for analyzing our current system, identifying areas for improvement and implementing... changes to optimize our marketing campaigns.
1.
We are looking for an experienced Infusionsoft/Keap specialist to help us optimize our current CRM and marketing automation system. The ideal candidate will have a proven track record of successfully managing CRM automation and campaign management using Keap.
As the successful candidate, you will be responsible for analyzing our current system, identifying areas for improvement and implementing... changes to optimize our marketing campaigns.
1. Ensuring all our tags and payments are integrated with our new site.
2. Ensuring we have a clean list.
3. Understanding how it can work better for us.
4. Should we use it for all things such as my day? Appointments? Emails to go from there rather than Gmail.
5. Check all our tags and templates.
6. A good clean up and overview of how we can use it much better
To be considered for this position, you should have extensive experience with Keap marketing automation, campaign management, and CRM automation. Additionally, you should have a strong understanding of how to optimize campaigns to increase engagement, conversions, and ROI.
To apply for this position, please submit a proposal detailing how you can help us optimize our current Keap marketing automation system. Please include links to past completed projects that showcase your expertise in this area Show more details...
As the successful candidate, you will be responsible for analyzing our current system, identifying areas for improvement and implementing... changes to optimize our marketing campaigns.
1. Ensuring all our tags and payments are integrated with our new site.
2. Ensuring we have a clean list.
3. Understanding how it can work better for us.
4. Should we use it for all things such as my day? Appointments? Emails to go from there rather than Gmail.
5. Check all our tags and templates.
6. A good clean up and overview of how we can use it much better
To be considered for this position, you should have extensive experience with Keap marketing automation, campaign management, and CRM automation. Additionally, you should have a strong understanding of how to optimize campaigns to increase engagement, conversions, and ROI.
To apply for this position, please submit a proposal detailing how you can help us optimize our current Keap marketing automation system. Please include links to past completed projects that showcase your expertise in this area Show more details...
via Upwork
posted_at: 8 hours agoschedule_type: Contractorsalary: 35–75 an hourwork_from_home: 1
We are looking for a Keap (InfusionSoft) Consultant to working with us on a short-term project. The ideal candidate should have experience in email automation, campaign management, email campaign setup, email marketing, email design, Keap marketing, lead generation, marketing automation, and marketing strategy.
As a consultant, your role will be to advise and guide us on how to optimize our... email marketing campaigns, improve lead generation, and
We are looking for a Keap (InfusionSoft) Consultant to working with us on a short-term project. The ideal candidate should have experience in email automation, campaign management, email campaign setup, email marketing, email design, Keap marketing, lead generation, marketing automation, and marketing strategy.
As a consultant, your role will be to advise and guide us on how to optimize our... email marketing campaigns, improve lead generation, and increase conversions. You will be responsible for developing and implementing email automation workflows, setting up email campaigns, designing visually appealing emails, and creating marketing strategies that align with our business goals.
To be considered for this role, we require candidates to submit a proposal outlining their experience and how they can help with the project. Please include links to past completed projects that showcase your skills in Keap (InfusionSoft) and email marketing.
We are looking forward to hearing from you and potentially working with you on this exciting project Show more details...
As a consultant, your role will be to advise and guide us on how to optimize our... email marketing campaigns, improve lead generation, and increase conversions. You will be responsible for developing and implementing email automation workflows, setting up email campaigns, designing visually appealing emails, and creating marketing strategies that align with our business goals.
To be considered for this role, we require candidates to submit a proposal outlining their experience and how they can help with the project. Please include links to past completed projects that showcase your skills in Keap (InfusionSoft) and email marketing.
We are looking forward to hearing from you and potentially working with you on this exciting project Show more details...
via LinkedIn
posted_at: 7 days agoschedule_type: Full-time
About Keap
Keap is the leading Sales & Marketing Automation platform for serious small businesses. We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business. Keap’s vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies... With tens of thousands of customers and over a
About Keap
Keap is the leading Sales & Marketing Automation platform for serious small businesses. We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business. Keap’s vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies... With tens of thousands of customers and over a hundred thousand users, we are just scratching the surface of our vision.
Overview
As a Sr Product Designer - Mobile at Keap, you will seek to deeply understand the needs of our customers and the problems to solve. You lead with a strong design vision, yet know how to facilitate and draw the best ideas from teammates. You execute quickly, embrace change, and work through ambiguity to create clarity.
You will be a thought leader and change agent for simplifying the lives of small business owners and employees through great experience design. You have a passion for creating clean, easy-to-use and user-centered product experiences, and know how to be a key part of an interdisciplinary team.
Finally, you embrace feedback, have a desire to learn from others, and constantly look for ways to improve and grow.
Product Design at Keap
The Product Design and Experience (PDX) team at Keap is responsible for leveraging product design, content design, and UX research to solve important problems that will help our customers grow their businesses. We use workshops, design sprints, research, and design expertise as tools to help us achieve our objectives and deliver the right solutions.
What You’ll Be Doing...
• Work collaboratively with Product Managers, Engineers, and other Product Designers to create and develop end-to-end desktop and mobile-responsive experiences that deliver on customer and business outcomes
• Using agile methodologies, assist Product Managers to create user story criteria, groom work, and ready designs for development
• Lead and participate in customer research to test and validate designs and discover new insights while leveraging solid analytics and experimentation frameworks to make data-driven decisions
• Efficiently deliver compelling UX visions, visual design, UI specifications, wireframes, and prototypes while strictly applying and improving the patterns in our design system
• Be a storyteller; articulate complex visions through simple, elegant means and connect design rationale to how the solution solves the problem and delivers customer benefit
• Collaborate with other designers and peers by actively researching and sharing design best practices and trends, giving and soliciting feedback, and proactively working across disciplines to elevate the customer experience
• Work in close collaboration with Product Design leadership to inform and improve design processes
• Take advice and learn from experienced team members and stay up to date with new technologies, industry and design best practices, trends, and demonstrate a passion for learning
• Seek to understand first with an ability to fall in love with the problem, not the solution
• Connect with customers at an emotional level and develop solutions that exceed expectations
• Hold yourself and others accountable to delivering on their commitments
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Your Experience Should Include...
• A strong design portfolio of work demonstrating your process from user journeys to final product, and provides examples of your visual and interactive design skills
• 5+ years of experience designing web, native mobile, and mobile-responsive applications
• Understands and applies best practices, methods, and processes for visual design, interaction design, and information architecture
• Understands research methodologies and best practices and when to appropriately apply research and usability testing as part of the design process
• Expert level in your favorite design tool (Figma, Sketch, or related design tool)
• Organized, self-directed, efficient, and able to manage multiple and complex projects in a timely manner
• Effective at collaborating, negotiating, communicating, and presenting
• Ability to organize and lead workshops that produce actionable outcomes
• Experience working in an agile environment and applying rapid experimentation methods
• A foundational understanding of how responsive web and mobile app development works. Bonus: You can write some HTML and/or CSS yourself
• A degree in Design, Industrial Design, Human-Computer Interaction, or equivalent experience preferred
Bonus points if you…
• You have a passion for helping small businesses succeed
• You have a true understanding of what “fast-paced” really means and you embrace it
• You have a knack for using storytelling to invoke confidence in stakeholders and motivate teams
• You’re experienced working in a SaaS environment on a product team
At Keap, we celebrate diversity and inclusion to benefit our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status.
Keap’s corporate office is located at 1260 South Spectrum Blvd. Chandler AZ 85286.
Legal authorization to work in the U.S. is required. Keap will not sponsor new candidates for employment visas, now or in the future, for this job opening.
Any candidate who misrepresents their identity and/or skills may be subject to civil damages, penalties, and criminal prosecution.
California Employee Privacy Notice: https://keap.com/legal/cepn Show more details...
Keap is the leading Sales & Marketing Automation platform for serious small businesses. We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business. Keap’s vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies... With tens of thousands of customers and over a hundred thousand users, we are just scratching the surface of our vision.
Overview
As a Sr Product Designer - Mobile at Keap, you will seek to deeply understand the needs of our customers and the problems to solve. You lead with a strong design vision, yet know how to facilitate and draw the best ideas from teammates. You execute quickly, embrace change, and work through ambiguity to create clarity.
You will be a thought leader and change agent for simplifying the lives of small business owners and employees through great experience design. You have a passion for creating clean, easy-to-use and user-centered product experiences, and know how to be a key part of an interdisciplinary team.
Finally, you embrace feedback, have a desire to learn from others, and constantly look for ways to improve and grow.
Product Design at Keap
The Product Design and Experience (PDX) team at Keap is responsible for leveraging product design, content design, and UX research to solve important problems that will help our customers grow their businesses. We use workshops, design sprints, research, and design expertise as tools to help us achieve our objectives and deliver the right solutions.
What You’ll Be Doing...
• Work collaboratively with Product Managers, Engineers, and other Product Designers to create and develop end-to-end desktop and mobile-responsive experiences that deliver on customer and business outcomes
• Using agile methodologies, assist Product Managers to create user story criteria, groom work, and ready designs for development
• Lead and participate in customer research to test and validate designs and discover new insights while leveraging solid analytics and experimentation frameworks to make data-driven decisions
• Efficiently deliver compelling UX visions, visual design, UI specifications, wireframes, and prototypes while strictly applying and improving the patterns in our design system
• Be a storyteller; articulate complex visions through simple, elegant means and connect design rationale to how the solution solves the problem and delivers customer benefit
• Collaborate with other designers and peers by actively researching and sharing design best practices and trends, giving and soliciting feedback, and proactively working across disciplines to elevate the customer experience
• Work in close collaboration with Product Design leadership to inform and improve design processes
• Take advice and learn from experienced team members and stay up to date with new technologies, industry and design best practices, trends, and demonstrate a passion for learning
• Seek to understand first with an ability to fall in love with the problem, not the solution
• Connect with customers at an emotional level and develop solutions that exceed expectations
• Hold yourself and others accountable to delivering on their commitments
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Your Experience Should Include...
• A strong design portfolio of work demonstrating your process from user journeys to final product, and provides examples of your visual and interactive design skills
• 5+ years of experience designing web, native mobile, and mobile-responsive applications
• Understands and applies best practices, methods, and processes for visual design, interaction design, and information architecture
• Understands research methodologies and best practices and when to appropriately apply research and usability testing as part of the design process
• Expert level in your favorite design tool (Figma, Sketch, or related design tool)
• Organized, self-directed, efficient, and able to manage multiple and complex projects in a timely manner
• Effective at collaborating, negotiating, communicating, and presenting
• Ability to organize and lead workshops that produce actionable outcomes
• Experience working in an agile environment and applying rapid experimentation methods
• A foundational understanding of how responsive web and mobile app development works. Bonus: You can write some HTML and/or CSS yourself
• A degree in Design, Industrial Design, Human-Computer Interaction, or equivalent experience preferred
Bonus points if you…
• You have a passion for helping small businesses succeed
• You have a true understanding of what “fast-paced” really means and you embrace it
• You have a knack for using storytelling to invoke confidence in stakeholders and motivate teams
• You’re experienced working in a SaaS environment on a product team
At Keap, we celebrate diversity and inclusion to benefit our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status.
Keap’s corporate office is located at 1260 South Spectrum Blvd. Chandler AZ 85286.
Legal authorization to work in the U.S. is required. Keap will not sponsor new candidates for employment visas, now or in the future, for this job opening.
Any candidate who misrepresents their identity and/or skills may be subject to civil damages, penalties, and criminal prosecution.
California Employee Privacy Notice: https://keap.com/legal/cepn Show more details...
via CareerBuilder
posted_at: 14 days agoschedule_type: Full-time
About Keap
Keap liberates and empowers entrepreneurs to strengthen families, communities, and economies. Our leading Sales and Marketing Automation platform is built on 20 years of experience working with over 200,000 entrepreneurs to grow sales and save time in the process. We're growing fast and have big goals...
See how your unique perspectives and experiences contribute to achieving those goals
Overview
As a Regional Partner Manager, you are
About Keap
Keap liberates and empowers entrepreneurs to strengthen families, communities, and economies. Our leading Sales and Marketing Automation platform is built on 20 years of experience working with over 200,000 entrepreneurs to grow sales and save time in the process. We're growing fast and have big goals...
See how your unique perspectives and experiences contribute to achieving those goals
Overview
As a Regional Partner Manager, you are strategic and collaborative; you set vision and drive results. You are known for smashing your goals! You are a super communicator and can successfully build rapport, relating to all kinds of people all over the world!
The assigned regional territories will be the Southwest United States and Latin America.
Ideally, candidates will live in or near their territory, or in or near Keap's corporate headquarters in Phoenix/Chandler, AZ.
The Work
• Deliver Territory Quota (MRR and New Customer App Sales)
• Partner Participation - % of partners to plan
• Partner Participation - % of deals to plan
• Partner Participation - # of partners developed (Core and Elite)
Daily Execution Excellence
To achieve your objectives, you will:
• Conduct business annual planning with partner: drive and assist with revenue growth, new customer growth, and employee count
• Assist partners with business building planning: business modeling, structure modeling, product offerings, go to market strategy and leverage points
• Plan and execute marketing strategies with partners: lead generation, funnel models and messaging,
• Provide sales strategies and training to partners: product training, partner sales rep training, sales positioning, proactive selling/ sell to serve coaching, call recording/coaching, pipeline management coaching and accountability
• Speak to and train a variety of audiences: stage/tradeshow selling events with partner, partner rep product and sales training, recruitment events and assisting with selection and recruitment of new partners for territory
Metrics for Success
• A successful Regional Partner Manager feels comfortable using these metrics as a measure of their success:
• Regional Market Share (New Customers)
• Regional Revenue Growth (Total MRR)
• Average Selling Price within region (Unit Average / ASP)
• Regional new customer and revenue retention (customer retention)
• Regional Product Influence / Advocacy (Partner Count)
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Travel
The ability to be able to travel in the territory and as needed, 25%
Your experience should include...
• 5+ years of consultative sales experience/channel sales (required)
• Conversational Spanish (preferred)
• An excellent track record of exceeding quota
• Sound knowledge of the Keap products as well as the competitive landscape
• Experience closing complex sales cycles in a consultative manner, including prospecting and cold calling/outbound skills
• Demonstrated ability to manage a book of clients and progress them through bottom of funnel activities, Path to Core
• The ability to speak publicly, public speaking skills
• Ability to build strong customer relationships and deliver customer-centric solutions
• Demonstrates the ability to communicate effectively, build networks, and gain trust of others through honesty and authenticity
• Relates comfortably with diverse groups of people and can adapt approach in real time to match the shifting demands of different situations
• Actively seeks opportunities for self-development
• Action-oriented and consistent in driving results, even under tough circumstances
• An "owner mentality"- you will find innovative and creative ways to achieve ambitious goals. You will never give up, never give in
• Need to be able to navigate within an acceptable degree of ambiguity and change, able to work comfortably with ambiguity
• Can make sound judgment calls with minimal direction and instruction
At Keap, we celebrate diversity and inclusion to benefit our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status.
Keap's corporate office is located at 1260 South Spectrum Blvd. Chandler AZ 85286.
Legal authorization to work in the U.S. is required. Keap will not sponsor new candidates for employment visas, now or in the future, for this job opening.
Any candidate who misrepresents their identity and/or skills may be subject to civil damages, penalties, and criminal prosecution.
#LI-SL2 Show more details...
Keap liberates and empowers entrepreneurs to strengthen families, communities, and economies. Our leading Sales and Marketing Automation platform is built on 20 years of experience working with over 200,000 entrepreneurs to grow sales and save time in the process. We're growing fast and have big goals...
See how your unique perspectives and experiences contribute to achieving those goals
Overview
As a Regional Partner Manager, you are strategic and collaborative; you set vision and drive results. You are known for smashing your goals! You are a super communicator and can successfully build rapport, relating to all kinds of people all over the world!
The assigned regional territories will be the Southwest United States and Latin America.
Ideally, candidates will live in or near their territory, or in or near Keap's corporate headquarters in Phoenix/Chandler, AZ.
The Work
• Deliver Territory Quota (MRR and New Customer App Sales)
• Partner Participation - % of partners to plan
• Partner Participation - % of deals to plan
• Partner Participation - # of partners developed (Core and Elite)
Daily Execution Excellence
To achieve your objectives, you will:
• Conduct business annual planning with partner: drive and assist with revenue growth, new customer growth, and employee count
• Assist partners with business building planning: business modeling, structure modeling, product offerings, go to market strategy and leverage points
• Plan and execute marketing strategies with partners: lead generation, funnel models and messaging,
• Provide sales strategies and training to partners: product training, partner sales rep training, sales positioning, proactive selling/ sell to serve coaching, call recording/coaching, pipeline management coaching and accountability
• Speak to and train a variety of audiences: stage/tradeshow selling events with partner, partner rep product and sales training, recruitment events and assisting with selection and recruitment of new partners for territory
Metrics for Success
• A successful Regional Partner Manager feels comfortable using these metrics as a measure of their success:
• Regional Market Share (New Customers)
• Regional Revenue Growth (Total MRR)
• Average Selling Price within region (Unit Average / ASP)
• Regional new customer and revenue retention (customer retention)
• Regional Product Influence / Advocacy (Partner Count)
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Travel
The ability to be able to travel in the territory and as needed, 25%
Your experience should include...
• 5+ years of consultative sales experience/channel sales (required)
• Conversational Spanish (preferred)
• An excellent track record of exceeding quota
• Sound knowledge of the Keap products as well as the competitive landscape
• Experience closing complex sales cycles in a consultative manner, including prospecting and cold calling/outbound skills
• Demonstrated ability to manage a book of clients and progress them through bottom of funnel activities, Path to Core
• The ability to speak publicly, public speaking skills
• Ability to build strong customer relationships and deliver customer-centric solutions
• Demonstrates the ability to communicate effectively, build networks, and gain trust of others through honesty and authenticity
• Relates comfortably with diverse groups of people and can adapt approach in real time to match the shifting demands of different situations
• Actively seeks opportunities for self-development
• Action-oriented and consistent in driving results, even under tough circumstances
• An "owner mentality"- you will find innovative and creative ways to achieve ambitious goals. You will never give up, never give in
• Need to be able to navigate within an acceptable degree of ambiguity and change, able to work comfortably with ambiguity
• Can make sound judgment calls with minimal direction and instruction
At Keap, we celebrate diversity and inclusion to benefit our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status.
Keap's corporate office is located at 1260 South Spectrum Blvd. Chandler AZ 85286.
Legal authorization to work in the U.S. is required. Keap will not sponsor new candidates for employment visas, now or in the future, for this job opening.
Any candidate who misrepresents their identity and/or skills may be subject to civil damages, penalties, and criminal prosecution.
#LI-SL2 Show more details...
via Uvaro
schedule_type: Full-time
About Keap
Keap is the leading Sales & Marketing Automation platform for serious small businesses. We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business. Keap’s vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies... With tens of thousands of customers and over a
About Keap
Keap is the leading Sales & Marketing Automation platform for serious small businesses. We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business. Keap’s vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies... With tens of thousands of customers and over a hundred thousand users, we are just scratching the surface of our vision.
The Role
Our Customer Success Managers are critical to maintaining the relationship with our customers … they serve in finding customized solutions that best fits the needs of each customer…
This is a flexible work model (remote Monday, Wednesday & Friday and in the office on Tuesday & Thursday).
All employees must be within a commutable distance of our corporate office in Chandler, AZ.
Keap’s corporate office is located at 1260 South Spectrum Blvd. Chandler AZ 85286.
The Work
• Drive Customer Success by maintaining the department standards for customer usage
• Customer Retention (monthly cancel percent of 63% or lower or churn below 2.5%)
• Expand AMRR of the existing customer base by managing revenue wisely and finding opportunities for growth. This includes standards of excellence regarding Credit/ Refunds and billing reductions.
Daily Execution Excellence
• Increase customer retention through review and assessment of their business goals and monitor progress and offer recommendations based on results
• Ensure the highest customer satisfaction and return on their investment in our product while enhancing their experience
• Define business objectives for the customer and develop a strategic direction for success
• Act as point-of-contact for customers, advocating for their interests and giving voice to their feedback
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
What you’ll need to have:
• Proficient knowledge of Keap products and features
• Can speak to Lifecycle Marketing to increase adoption
• Can build collaborative relationships with customers
• Communicate clear written and verbal messages
• Assist in assessing risks, benefits, and considerations of alternatives
• Encourage a customer-focused mentality
• Can easily share project status updates at any given time
• Contribute positively to team dynamics
• Manage change within the immediate team and support larger change efforts
• Identify barriers to effective collaboration and escalate issues if unable to resolve
Your experience should include...
• 2+ years of sales and marketing experience OR small business coaching experience
• Experience managing a large client load or book of business
• Ability to demonstrate strong business insights
• Experience working with small businesses or have a small business background
• Knowledge of CRM technologies and methodologies
• Project management experience a plus
• Bachelor Degree preferred
At Keap, we celebrate diversity and inclusion to benefit our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status.
Legal authorization to work in the U.S. is required. Keap will not sponsor new candidates for employment visas, now or in the future, for this job opening.
Any candidate who misrepresents their identity and/or skills may be subject to civil damages, penalties, and criminal prosecution.
#LI-AM1 Show more details...
Keap is the leading Sales & Marketing Automation platform for serious small businesses. We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business. Keap’s vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies... With tens of thousands of customers and over a hundred thousand users, we are just scratching the surface of our vision.
The Role
Our Customer Success Managers are critical to maintaining the relationship with our customers … they serve in finding customized solutions that best fits the needs of each customer…
This is a flexible work model (remote Monday, Wednesday & Friday and in the office on Tuesday & Thursday).
All employees must be within a commutable distance of our corporate office in Chandler, AZ.
Keap’s corporate office is located at 1260 South Spectrum Blvd. Chandler AZ 85286.
The Work
• Drive Customer Success by maintaining the department standards for customer usage
• Customer Retention (monthly cancel percent of 63% or lower or churn below 2.5%)
• Expand AMRR of the existing customer base by managing revenue wisely and finding opportunities for growth. This includes standards of excellence regarding Credit/ Refunds and billing reductions.
Daily Execution Excellence
• Increase customer retention through review and assessment of their business goals and monitor progress and offer recommendations based on results
• Ensure the highest customer satisfaction and return on their investment in our product while enhancing their experience
• Define business objectives for the customer and develop a strategic direction for success
• Act as point-of-contact for customers, advocating for their interests and giving voice to their feedback
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
What you’ll need to have:
• Proficient knowledge of Keap products and features
• Can speak to Lifecycle Marketing to increase adoption
• Can build collaborative relationships with customers
• Communicate clear written and verbal messages
• Assist in assessing risks, benefits, and considerations of alternatives
• Encourage a customer-focused mentality
• Can easily share project status updates at any given time
• Contribute positively to team dynamics
• Manage change within the immediate team and support larger change efforts
• Identify barriers to effective collaboration and escalate issues if unable to resolve
Your experience should include...
• 2+ years of sales and marketing experience OR small business coaching experience
• Experience managing a large client load or book of business
• Ability to demonstrate strong business insights
• Experience working with small businesses or have a small business background
• Knowledge of CRM technologies and methodologies
• Project management experience a plus
• Bachelor Degree preferred
At Keap, we celebrate diversity and inclusion to benefit our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status.
Legal authorization to work in the U.S. is required. Keap will not sponsor new candidates for employment visas, now or in the future, for this job opening.
Any candidate who misrepresents their identity and/or skills may be subject to civil damages, penalties, and criminal prosecution.
#LI-AM1 Show more details...
via Ladders
schedule_type: Full-timesalary: 80K–100K a year
About Keap
Keap is the leading Sales & Marketing Automation platform for serious small businesses. We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business. Keap’s vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies... With tens of thousands of customers and over a
About Keap
Keap is the leading Sales & Marketing Automation platform for serious small businesses. We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business. Keap’s vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies... With tens of thousands of customers and over a hundred thousand users, we are just scratching the surface of our vision.
Overview
We are the Product Development team and we’re looking for a frontend software engineer to work with us at the forefront of building and running highly-scalable services.We are working on establishing best practices around the design, development, testing, deployment, and operation of Front End User Experiences at Keap. We are at the center of a major strategic transformation building a product family based on a common platform and design libraries. Our engineers ensure projects are completed and properly documented according to specifications and timelines and test for cross-browser, cross-platform, and/or cross-device compatibility, and site QA. It is an exciting place to be during an exciting time at Keap. There are many opportunities to get involved, become an expert, and begin teaching others as you help pave the road to Infusionsoft’s future.
What you’ll be doing...
We are working on establishing best practices around the design, development, testing, deployment, and operation of Front End User Experiences at Keap. We are at the center of a major strategic transformation building a product family based on a common platform and design libraries. Our engineers ensure projects are completed and properly documented according to specifications and timelines and test for cross-browser, cross-platform, and/or cross-device compatibility, and site QA. It is an exciting place to be during an exciting time at Keap There are many opportunities to get involved, become an expert, and begin teaching others as you help pave the road to Infusionsoft’s future.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Your experience should include...
• 4+ years of software engineering experience
• BS in Computer Science or related, or relevant experience
• Advanced coding skills and programming knowledge
• Experience with component driven architectures with at least one of the JavaScript framework such as Vue, React, etc
• Advanced knowledge of one of the testing frameworks such as Mocha, Jest, etc.
• Advanced secure coding best practices
• Knowledge of frontend build tools
• Must proactively research best practices in development, keep up with online trends, and strive to find new/inventive techniquesYou’ll hit the ground running if you also possess...
• Work experience with: Git/GitHub, Webpack, JIRA, Confluence, CircleCI
• Experience developing under Agile, SCRUM or similar iterative unified processes
• GitHub / Stackoverflow profile demonstrating contributions to open source or personal projects.
• Previous work at fast growth company or in an entrepreneurial environment
Bonus points if you…
• Previous work at fast growth company or in an entrepreneurial environment.
• Work experience with: Git/GitHub, Webpack, JIRA, Confluence, CircleCI
• Experience developing under Agile, SCRUM or similar iterative unified processes
• GitHub / Stackoverflow profile demonstrating contributions to open source or personal projects
Our Technology
We are using the following technologies, but experience in these specific technologies is not required. We are looking for people that are always learning and enjoy that process.
• JavaScript
• Vue
• Git/Github
• React
• HTML
• CSS/Sass
At Keap, we celebrate diversity and inclusion to benefit our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status.
Keap’s corporate office is located at 1260 South Spectrum Blvd. Chandler AZ 85286.
Legal authorization to work in the U.S. is required. Keap will not sponsor new candidates for employment visas, now or in the future, for this job opening.
Any candidate who misrepresents their identity and/or skills may be subject to civil damages, penalties, and criminal prosecution.
#LI-AM1 Show more details...
Keap is the leading Sales & Marketing Automation platform for serious small businesses. We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business. Keap’s vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies... With tens of thousands of customers and over a hundred thousand users, we are just scratching the surface of our vision.
Overview
We are the Product Development team and we’re looking for a frontend software engineer to work with us at the forefront of building and running highly-scalable services.We are working on establishing best practices around the design, development, testing, deployment, and operation of Front End User Experiences at Keap. We are at the center of a major strategic transformation building a product family based on a common platform and design libraries. Our engineers ensure projects are completed and properly documented according to specifications and timelines and test for cross-browser, cross-platform, and/or cross-device compatibility, and site QA. It is an exciting place to be during an exciting time at Keap. There are many opportunities to get involved, become an expert, and begin teaching others as you help pave the road to Infusionsoft’s future.
What you’ll be doing...
We are working on establishing best practices around the design, development, testing, deployment, and operation of Front End User Experiences at Keap. We are at the center of a major strategic transformation building a product family based on a common platform and design libraries. Our engineers ensure projects are completed and properly documented according to specifications and timelines and test for cross-browser, cross-platform, and/or cross-device compatibility, and site QA. It is an exciting place to be during an exciting time at Keap There are many opportunities to get involved, become an expert, and begin teaching others as you help pave the road to Infusionsoft’s future.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Your experience should include...
• 4+ years of software engineering experience
• BS in Computer Science or related, or relevant experience
• Advanced coding skills and programming knowledge
• Experience with component driven architectures with at least one of the JavaScript framework such as Vue, React, etc
• Advanced knowledge of one of the testing frameworks such as Mocha, Jest, etc.
• Advanced secure coding best practices
• Knowledge of frontend build tools
• Must proactively research best practices in development, keep up with online trends, and strive to find new/inventive techniquesYou’ll hit the ground running if you also possess...
• Work experience with: Git/GitHub, Webpack, JIRA, Confluence, CircleCI
• Experience developing under Agile, SCRUM or similar iterative unified processes
• GitHub / Stackoverflow profile demonstrating contributions to open source or personal projects.
• Previous work at fast growth company or in an entrepreneurial environment
Bonus points if you…
• Previous work at fast growth company or in an entrepreneurial environment.
• Work experience with: Git/GitHub, Webpack, JIRA, Confluence, CircleCI
• Experience developing under Agile, SCRUM or similar iterative unified processes
• GitHub / Stackoverflow profile demonstrating contributions to open source or personal projects
Our Technology
We are using the following technologies, but experience in these specific technologies is not required. We are looking for people that are always learning and enjoy that process.
• JavaScript
• Vue
• Git/Github
• React
• HTML
• CSS/Sass
At Keap, we celebrate diversity and inclusion to benefit our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status.
Keap’s corporate office is located at 1260 South Spectrum Blvd. Chandler AZ 85286.
Legal authorization to work in the U.S. is required. Keap will not sponsor new candidates for employment visas, now or in the future, for this job opening.
Any candidate who misrepresents their identity and/or skills may be subject to civil damages, penalties, and criminal prosecution.
#LI-AM1 Show more details...
via Salary.com
posted_at: 28 days agoschedule_type: Full-time
About Keap
Keap is the leading Sales & Marketing Automation platform for serious small businesses. We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business. Keap’s vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies... With tens of thousands of customers and over a
About Keap
Keap is the leading Sales & Marketing Automation platform for serious small businesses. We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business. Keap’s vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies... With tens of thousands of customers and over a hundred thousand users, we are just scratching the surface of our vision.
Overview
We are the Software Engineering team and we build amazing experiences for our users. Do you have experience leading a team of engineers? Are you looking for new challenges, autonomy over your ideas, and a place where you can provide immediate impact? As a Software Engineering Manager, you will be responsible for the process of building and delivering Keap products to our customers. You will be working with very talented, skilled and passionate developers, testers and product managers that create products to help small businesses succeed
The Work
• Deliver and solve on Product and Platform initiatives
• Improve engineering and operational excellence
• Multiply talent on software engineering teams
What you’ll be doing...
• Provide leadership and guidance to coach and motivate the team to achieve optimum performance. Monitor and conduct performance management reviews of direct reports
• Work collaboratively with senior leadership and cross-functional development teams to define, solve, develop, and refine requirements and features of customer facing software products.
• Contribute to and influence conversations regarding priority.
• Ensure successful and on-time delivery of software that meets commitments from design through to release.
• Develop project plans specifying goals, staffing and scheduling. Identify risks, contingency plans and allocation of resources.
• Participation and enthusiasm in recruiting the best engineers for your team.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Your experience should include...
Expertise
If you can execute the work, you can do the job. That being said, we realize we likely need someone who has:
• Experience managing multiple small engineering teams
• Minimum of 4 yrs of experience as developer and >3 years as a people manager.
• Ability to manage communications with numerous stakeholders
• Experience with Agile Methodologies. ShapeUp experience is a plus.
Bonus points if you…
• Usage of Jira or comparable issue tracking system
• Experience planning and prioritizing multiple projects with multiple stakeholders
• Ability to coach and mentor engineering team members in their career paths.
• Project Management experience
At Keap, we celebrate diversity and inclusion to benefit our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status.
Keap’s corporate office is located at 1260 South Spectrum Blvd. Chandler AZ 85286.
Legal authorization to work in the U.S. is required. Keap will not sponsor new candidates for employment visas, now or in the future, for this job opening.
Any candidate who misrepresents their identity and/or skills may be subject to civil damages, penalties, and criminal prosecution.
California Employee Privacy Notice: https://keap.com/legal/cepn
LI-AM1 Show more details...
Keap is the leading Sales & Marketing Automation platform for serious small businesses. We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business. Keap’s vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies... With tens of thousands of customers and over a hundred thousand users, we are just scratching the surface of our vision.
Overview
We are the Software Engineering team and we build amazing experiences for our users. Do you have experience leading a team of engineers? Are you looking for new challenges, autonomy over your ideas, and a place where you can provide immediate impact? As a Software Engineering Manager, you will be responsible for the process of building and delivering Keap products to our customers. You will be working with very talented, skilled and passionate developers, testers and product managers that create products to help small businesses succeed
The Work
• Deliver and solve on Product and Platform initiatives
• Improve engineering and operational excellence
• Multiply talent on software engineering teams
What you’ll be doing...
• Provide leadership and guidance to coach and motivate the team to achieve optimum performance. Monitor and conduct performance management reviews of direct reports
• Work collaboratively with senior leadership and cross-functional development teams to define, solve, develop, and refine requirements and features of customer facing software products.
• Contribute to and influence conversations regarding priority.
• Ensure successful and on-time delivery of software that meets commitments from design through to release.
• Develop project plans specifying goals, staffing and scheduling. Identify risks, contingency plans and allocation of resources.
• Participation and enthusiasm in recruiting the best engineers for your team.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Your experience should include...
Expertise
If you can execute the work, you can do the job. That being said, we realize we likely need someone who has:
• Experience managing multiple small engineering teams
• Minimum of 4 yrs of experience as developer and >3 years as a people manager.
• Ability to manage communications with numerous stakeholders
• Experience with Agile Methodologies. ShapeUp experience is a plus.
Bonus points if you…
• Usage of Jira or comparable issue tracking system
• Experience planning and prioritizing multiple projects with multiple stakeholders
• Ability to coach and mentor engineering team members in their career paths.
• Project Management experience
At Keap, we celebrate diversity and inclusion to benefit our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status.
Keap’s corporate office is located at 1260 South Spectrum Blvd. Chandler AZ 85286.
Legal authorization to work in the U.S. is required. Keap will not sponsor new candidates for employment visas, now or in the future, for this job opening.
Any candidate who misrepresents their identity and/or skills may be subject to civil damages, penalties, and criminal prosecution.
California Employee Privacy Notice: https://keap.com/legal/cepn
LI-AM1 Show more details...
via Salary.com
schedule_type: Full-time
About Keap
Keap is the leading Sales & Marketing Automation platform for serious small businesses. We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business. Keap’s vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies... With tens of thousands of customers and over a
About Keap
Keap is the leading Sales & Marketing Automation platform for serious small businesses. We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business. Keap’s vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies... With tens of thousands of customers and over a hundred thousand users, we are just scratching the surface of our vision.
Overview
Aat Keap and we’re searching for a Product Manager/Agile Product Owner. Ideally, you will be an early adopter of technology and ideas, a dedicated team player, a relentless researcher, and a passionate miner of customer feedback. We are building delightful yet powerful experiences – you will energize and fuel this development with the data and customer connections you cultivate. In order to accomplish the goals we’ve set, we need someone who will strike the perfect balance between energy, thoroughness, and precise execution with room for iteration. Are you up for the challenge?
What you’ll be doing...
• Help continuously grow and refine the understanding of the competitive landscape with thorough and thoughtful analysis of competitors, existing and emerging.
• Drive qualitative and quantitative customer feedback by coordinating interviews, design reviews, and surveys.
• Translate learnings into incremental user stories for an engineering team to execute.
• Ensure product enhancements are communicated effectively, internally and externally, using a variety of media, and following cross-department standards
• Personally acquire and strengthen Product Management skills and practices, for career growth
Daily Duties
• Manage backlog, priority, and execution for a product feature team, creating high-functioning team dynamics, including standups, grooming, demos, and retrospectives
• Always stay on top of competitors; develop and maintain standards for competitive analysis documentation.
• Help strengthen cross-functional relationships with the engineering, sales, marketing, and support teams by providing in-depth internal documentation and facilitating communication
• Help foster a product culture of testing and learning by coordinating customer reviews, interviews, surveys, etc., and organizing feedback.
• Gracefully accept feedback from stakeholders and maintain flexibility as product requirements and priorities evolve.
• Work closely with Product Managers and leaders to review and analyze customer feedback
• Understand and assist in the measurement and documentation of product success metrics.
• Assist in preparations for product launch, coordinating product documentation, working closely with the cross-departmental launch team
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Your experience should include...
• 3 years of Product Management experience, or relevant education experience that demonstrates the desired skillset
• CSM or CSPO qualification
• Facilitating Agile Scrum Ceremonies
• Strong proactive communication skills and an ability to work collaboratively are critical
• Ability to negotiate without being adversarial
• Exemplary organization skills, helping to coordinate multiple channels of feedback across multiple customer groups
• Empathy for the customer experience, as well as data analysis, to contribute to departmental decision-making
• Superb written and oral communication skills
• Experience working and thriving in a fast-moving environment
• Top-notch listening skills; ability to look beyond what a customer says and understand what they need
• Ability to work productively by engaging others across departments and aligning communications and documentation
• Skill at researching companies and products, organizing data from diverse sources into actionable insights and comparisons
Bonus points if you…
• You know what “fast-paced” really means and you embrace it.
• You strike the perfect balance between motivation, creation, and precise execution with room for iteration.
• You never say “That’s not my job” or “I didn’t sign up for that”.
• You are a problem-solver and embrace constant change
• You never stop learning
At Keap, we celebrate diversity and inclusion to benefit our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status.
Keap’s corporate office is located at 1260 South Spectrum Blvd. Chandler AZ 85286.
Legal authorization to work in the U.S. is required. Keap will not sponsor new candidates for employment visas, now or in the future, for this job opening.
Any candidate who misrepresents their identity and/or skills may be subject to civil damages, penalties, and criminal prosecution.
#LI-AM1 Show more details...
Keap is the leading Sales & Marketing Automation platform for serious small businesses. We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business. Keap’s vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies... With tens of thousands of customers and over a hundred thousand users, we are just scratching the surface of our vision.
Overview
Aat Keap and we’re searching for a Product Manager/Agile Product Owner. Ideally, you will be an early adopter of technology and ideas, a dedicated team player, a relentless researcher, and a passionate miner of customer feedback. We are building delightful yet powerful experiences – you will energize and fuel this development with the data and customer connections you cultivate. In order to accomplish the goals we’ve set, we need someone who will strike the perfect balance between energy, thoroughness, and precise execution with room for iteration. Are you up for the challenge?
What you’ll be doing...
• Help continuously grow and refine the understanding of the competitive landscape with thorough and thoughtful analysis of competitors, existing and emerging.
• Drive qualitative and quantitative customer feedback by coordinating interviews, design reviews, and surveys.
• Translate learnings into incremental user stories for an engineering team to execute.
• Ensure product enhancements are communicated effectively, internally and externally, using a variety of media, and following cross-department standards
• Personally acquire and strengthen Product Management skills and practices, for career growth
Daily Duties
• Manage backlog, priority, and execution for a product feature team, creating high-functioning team dynamics, including standups, grooming, demos, and retrospectives
• Always stay on top of competitors; develop and maintain standards for competitive analysis documentation.
• Help strengthen cross-functional relationships with the engineering, sales, marketing, and support teams by providing in-depth internal documentation and facilitating communication
• Help foster a product culture of testing and learning by coordinating customer reviews, interviews, surveys, etc., and organizing feedback.
• Gracefully accept feedback from stakeholders and maintain flexibility as product requirements and priorities evolve.
• Work closely with Product Managers and leaders to review and analyze customer feedback
• Understand and assist in the measurement and documentation of product success metrics.
• Assist in preparations for product launch, coordinating product documentation, working closely with the cross-departmental launch team
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Your experience should include...
• 3 years of Product Management experience, or relevant education experience that demonstrates the desired skillset
• CSM or CSPO qualification
• Facilitating Agile Scrum Ceremonies
• Strong proactive communication skills and an ability to work collaboratively are critical
• Ability to negotiate without being adversarial
• Exemplary organization skills, helping to coordinate multiple channels of feedback across multiple customer groups
• Empathy for the customer experience, as well as data analysis, to contribute to departmental decision-making
• Superb written and oral communication skills
• Experience working and thriving in a fast-moving environment
• Top-notch listening skills; ability to look beyond what a customer says and understand what they need
• Ability to work productively by engaging others across departments and aligning communications and documentation
• Skill at researching companies and products, organizing data from diverse sources into actionable insights and comparisons
Bonus points if you…
• You know what “fast-paced” really means and you embrace it.
• You strike the perfect balance between motivation, creation, and precise execution with room for iteration.
• You never say “That’s not my job” or “I didn’t sign up for that”.
• You are a problem-solver and embrace constant change
• You never stop learning
At Keap, we celebrate diversity and inclusion to benefit our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status.
Keap’s corporate office is located at 1260 South Spectrum Blvd. Chandler AZ 85286.
Legal authorization to work in the U.S. is required. Keap will not sponsor new candidates for employment visas, now or in the future, for this job opening.
Any candidate who misrepresents their identity and/or skills may be subject to civil damages, penalties, and criminal prosecution.
#LI-AM1 Show more details...
via Ladders
schedule_type: Full-timesalary: 250K–500K a year
Keap is the leading Sales & Marketing Automation platform for serious small businesses. We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business. Keap’s vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies. With tens... of thousands of customers and over a hundred thousand
Keap is the leading Sales & Marketing Automation platform for serious small businesses. We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business. Keap’s vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies. With tens... of thousands of customers and over a hundred thousand users, we are just scratching the surface of our vision.
The VP of Customer Success will be the senior-most customer leader, responsible for orchestrating a customer experience that creates raving fans of Keap. The VP of Customer Success will lead strategically, working across the company to cultivate deep customer empathy and ensure we deliver our brand promise. This leader will develop and lead a passionate and talented Customer Success Organization, full of Keapers who listen to, care for and serve our customers. This leader must set the vision for Keap’s Customer Success organization and must empower the team to deliver amazing customer experiences. This position will partner cross-functionally to drive customer success, retention, and overall operational excellence. The VP of Customer Success will be a member of the executive team and will report directly to the CEO.
What You'll Be Doing...
• Coordinate with all other functions to drive customer success and retention, deliver a great customer experience and create raving fans: Collaborate with Marketing, Sales, Product, and all back office functions to ensure we practice Lifecycle Automation with OUR customers at Keap.
• Build a high-performing, highly engaged Customer Success team: Set the vision for a high-performing Customer Success organization. Drive Keap’s Leadership Model and Core Values. Build strong relationships with cross-functional partners in Marketing, Sales, Product, and all back office functions.
• Ensure consistency and quality of the Support and CSM functions: These two major functions of Customer Success must run effectively to deliver a great customer experience, but your work goes far beyond these functions.
• Direct the customer in clear ways to use Keap every day to achieve the benefits of our brand promise. Promote and sell Success Services along the customer journey to ensure customers achieve success.
• Be an expert in Lifecycle Automation and confidently lead teams to direct customers to the best ways to Collect Leads, Convert Clients and Create Fans in their businesses.
• Communicate effectively to customers and stakeholders. Manage the relationship with your customers and all cross-functional stakeholders. Track and bubble up challenges in the experience or with our product so we can improve both. Report out and escalate challenges proactively to management.
• Lead the executive team and board in matters of Customer Success. Advocate for the customer at every opportunity. Provide insights to executives and the board to help us better serve our customers.
• Work with the CEO and executive team to drive strategy and execution, partnering with team members to achieve the company’s goals.
• Build external relationships with investors and financial partners to garner support and resources for the company’s mission.
• Lead your organization and the company in a way consistent with Keap’s Purpose, Values, Mission, and Leadership Model.
Your Experience Should Include...
• Strong leadership, with demonstrated ability to build bridges and drive cross-functional results
• 10+ years of customer service experience, with responsibility for delivering measurable CS results
• 7+ years in a leadership role; high growth environment preferred in a company of $100-$300m in sales
• A deep connection to entrepreneurial small businesses and passionate for helping them succeed
• Proven ability to put in place strategy, process, and tools to ensure scalability and consistency
• Customer-focused mindset and passion for customer success
• Ability to enroll and drive customer-focused initiatives cross-functionally
• Strong attention to detail and superior organizational skills
• Demonstrated ability to learn quickly
• Exceptional decision-making and problem-solving skills
• Experience creating processes and insuring that processes as executed match process design
• Passion for and experience with quantitative approaches to operations and customer success
• Confidence leading and facilitating change management
• Highly analytical and a strong, effective communicator
• Ability to thrive in a fast-paced, ever-changing environment
• Excellent fit with Keap’s Purpose, Values, and Mission
Bonus Points If You Possess...
• Knowledge of CRM and marketing automation technologies and methodologies or Keap experience
• Bachelor’s degree in Business, or a related area
• Masters in Business Administration or similar
• Experience working with or owning a small business
At Keap, we celebrate diversity and inclusion to benefit our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status, or any legally protected status.
Keap’s corporate office is located at 1260 South Spectrum Blvd. Chandler AZ 85286.
Legal authorization to work in the U.S. is required. Keap will not sponsor new candidates for employment visas, now or in the future, for this job opening.
Any candidate who misrepresents their identity and/or skills may be subject to civil damages, penalties, and criminal prosecution Show more details...
The VP of Customer Success will be the senior-most customer leader, responsible for orchestrating a customer experience that creates raving fans of Keap. The VP of Customer Success will lead strategically, working across the company to cultivate deep customer empathy and ensure we deliver our brand promise. This leader will develop and lead a passionate and talented Customer Success Organization, full of Keapers who listen to, care for and serve our customers. This leader must set the vision for Keap’s Customer Success organization and must empower the team to deliver amazing customer experiences. This position will partner cross-functionally to drive customer success, retention, and overall operational excellence. The VP of Customer Success will be a member of the executive team and will report directly to the CEO.
What You'll Be Doing...
• Coordinate with all other functions to drive customer success and retention, deliver a great customer experience and create raving fans: Collaborate with Marketing, Sales, Product, and all back office functions to ensure we practice Lifecycle Automation with OUR customers at Keap.
• Build a high-performing, highly engaged Customer Success team: Set the vision for a high-performing Customer Success organization. Drive Keap’s Leadership Model and Core Values. Build strong relationships with cross-functional partners in Marketing, Sales, Product, and all back office functions.
• Ensure consistency and quality of the Support and CSM functions: These two major functions of Customer Success must run effectively to deliver a great customer experience, but your work goes far beyond these functions.
• Direct the customer in clear ways to use Keap every day to achieve the benefits of our brand promise. Promote and sell Success Services along the customer journey to ensure customers achieve success.
• Be an expert in Lifecycle Automation and confidently lead teams to direct customers to the best ways to Collect Leads, Convert Clients and Create Fans in their businesses.
• Communicate effectively to customers and stakeholders. Manage the relationship with your customers and all cross-functional stakeholders. Track and bubble up challenges in the experience or with our product so we can improve both. Report out and escalate challenges proactively to management.
• Lead the executive team and board in matters of Customer Success. Advocate for the customer at every opportunity. Provide insights to executives and the board to help us better serve our customers.
• Work with the CEO and executive team to drive strategy and execution, partnering with team members to achieve the company’s goals.
• Build external relationships with investors and financial partners to garner support and resources for the company’s mission.
• Lead your organization and the company in a way consistent with Keap’s Purpose, Values, Mission, and Leadership Model.
Your Experience Should Include...
• Strong leadership, with demonstrated ability to build bridges and drive cross-functional results
• 10+ years of customer service experience, with responsibility for delivering measurable CS results
• 7+ years in a leadership role; high growth environment preferred in a company of $100-$300m in sales
• A deep connection to entrepreneurial small businesses and passionate for helping them succeed
• Proven ability to put in place strategy, process, and tools to ensure scalability and consistency
• Customer-focused mindset and passion for customer success
• Ability to enroll and drive customer-focused initiatives cross-functionally
• Strong attention to detail and superior organizational skills
• Demonstrated ability to learn quickly
• Exceptional decision-making and problem-solving skills
• Experience creating processes and insuring that processes as executed match process design
• Passion for and experience with quantitative approaches to operations and customer success
• Confidence leading and facilitating change management
• Highly analytical and a strong, effective communicator
• Ability to thrive in a fast-paced, ever-changing environment
• Excellent fit with Keap’s Purpose, Values, and Mission
Bonus Points If You Possess...
• Knowledge of CRM and marketing automation technologies and methodologies or Keap experience
• Bachelor’s degree in Business, or a related area
• Masters in Business Administration or similar
• Experience working with or owning a small business
At Keap, we celebrate diversity and inclusion to benefit our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status, or any legally protected status.
Keap’s corporate office is located at 1260 South Spectrum Blvd. Chandler AZ 85286.
Legal authorization to work in the U.S. is required. Keap will not sponsor new candidates for employment visas, now or in the future, for this job opening.
Any candidate who misrepresents their identity and/or skills may be subject to civil damages, penalties, and criminal prosecution Show more details...
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