Home 
How Blumble Works 
Search Algorithm 
Your Privacy 
About 
Facebook
Twitter
Blog
Most recent job postings at KnowBe4
via LinkedIn
posted_at: 3 days agoschedule_type: Full-timework_from_home: 1
About KnowBe4
KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day...
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years
About KnowBe4
KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day...
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to private parties at theme parks, there is always something exciting happening at KnowBe4.
Remote positions open to the US only.
The Snr. Marketing Events Manager will create and oversee prospective customer events to ensure they are done professionally and provide great value to both attendees and KnowBe4. The primary focus for the individual in this role includes the execution of an annual marketing plan that ensures KnowBe4 is hosting events that actively engage with security professionals, and that those attendees convert into high quality leads. This position would further be responsible for the logistics and managing of marketing events including managing internal team members.
Responsibilities
• Provide genuine input as to the hiring, promoting, disciplining, and firing of subordinate employees
• Manage/oversee the logistics for all in-person trade shows and virtual events, including timelines, venues, booths, vendors, hotels, staffing, and budgets proposal, pre-event logistics/operational details, on-site event management and reconciliation
• Work with international teams to support global events as needed
• Identify and secure staff, speakers, special guests, and/or entertainment for each event
• Coordinate with all internal and external stakeholders to present possible marketing events
• Ensure the Marketing department has detailed information and goals for each event
• Plan event layouts and agendas
• Provide technical and administrative support to the Marketing and booth staff team, attendees, and guests
• Collaborate with Marketing team to promote events pre and post event
• Ensure leads from events are received in a timely manner and and correctly processed and tagged for importing and tracking to sales
• Analyze the success of each event with and propose creative new improvements to the attendees’ experience
• Assist in site selection, contracting and negotiation process
• Assist the Marketing department in meeting Company objectives for lead generation from conferences, events, and trade shows, and virtual events
• Organize and maintain an annual calendar and website page of confirmed marketing events
• Manage the annual event marketing budget
• Order promotional items and maintain inventory
Minimum Qualifications
• Bachelor’s degree or equivalent work experience
• 5+ years experience in event planning
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Excellent time management and organization skills
• Excellent customer support skills
• Working knowledge of other service-oriented roles, including space management, audio/visual, décor and entertainment, signage, housing, and speaker management
• Excellent communicator with high attention to detail
The base pay for this position ranges from $80,000 - $90,000, which will vary depending on how well an applicant's skills and experience align with the job description listed above.
Our Fantastic Benefits
We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please Show more details...
KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day...
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to private parties at theme parks, there is always something exciting happening at KnowBe4.
Remote positions open to the US only.
The Snr. Marketing Events Manager will create and oversee prospective customer events to ensure they are done professionally and provide great value to both attendees and KnowBe4. The primary focus for the individual in this role includes the execution of an annual marketing plan that ensures KnowBe4 is hosting events that actively engage with security professionals, and that those attendees convert into high quality leads. This position would further be responsible for the logistics and managing of marketing events including managing internal team members.
Responsibilities
• Provide genuine input as to the hiring, promoting, disciplining, and firing of subordinate employees
• Manage/oversee the logistics for all in-person trade shows and virtual events, including timelines, venues, booths, vendors, hotels, staffing, and budgets proposal, pre-event logistics/operational details, on-site event management and reconciliation
• Work with international teams to support global events as needed
• Identify and secure staff, speakers, special guests, and/or entertainment for each event
• Coordinate with all internal and external stakeholders to present possible marketing events
• Ensure the Marketing department has detailed information and goals for each event
• Plan event layouts and agendas
• Provide technical and administrative support to the Marketing and booth staff team, attendees, and guests
• Collaborate with Marketing team to promote events pre and post event
• Ensure leads from events are received in a timely manner and and correctly processed and tagged for importing and tracking to sales
• Analyze the success of each event with and propose creative new improvements to the attendees’ experience
• Assist in site selection, contracting and negotiation process
• Assist the Marketing department in meeting Company objectives for lead generation from conferences, events, and trade shows, and virtual events
• Organize and maintain an annual calendar and website page of confirmed marketing events
• Manage the annual event marketing budget
• Order promotional items and maintain inventory
Minimum Qualifications
• Bachelor’s degree or equivalent work experience
• 5+ years experience in event planning
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Excellent time management and organization skills
• Excellent customer support skills
• Working knowledge of other service-oriented roles, including space management, audio/visual, décor and entertainment, signage, housing, and speaker management
• Excellent communicator with high attention to detail
The base pay for this position ranges from $80,000 - $90,000, which will vary depending on how well an applicant's skills and experience align with the job description listed above.
Our Fantastic Benefits
We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please Show more details...
via The Muse
posted_at: 10 days agoschedule_type: Full-time
About KnowBe4
KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day...
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years
About KnowBe4
KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day...
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to private parties at theme parks, there is always something exciting happening at KnowBe4.
Clearwater positions open to candidates located in greater Tampa Bay area.
The Sales Development Representative will act as pre-sales support and is responsible for reaching out to prospects, qualifying them and passing interested prospects to the sales teams. This position must research potential customers, connect with and educate prospects on our product offerings, and qualify the leads before passing them to the direct sales teams. The primary focus will be to turn leads into qualified opportunities by partnering with marketing and sales to create and execute on program and inbound lead generation campaigns. The individual in this role will be expected to track all relevant information regarding qualification and lead management activity in Salesforce.com.
Responsibilities:
• Reach out via phone and/or email to cold prospects and get them interested in a KnowBe4 product
• Develop and execute on a strong prospecting plan of attack, including email and call scripts
• Gauge the interest of prospects to qualify them as potential customers
• Follow up all IQL (Information qualified leads) by contacting them and getting them interested in a KnowBe4 demo and identify key contacts for the sales team to follow up
• Pass the leads to the Enterprise or SMB sales team depending on the size of the company
• Provide in depth information to the ENT and SMB reps to enable the most qualified and productive demos
• Map global customer accounts identifying key contacts in each region
• Collaborate with sales and marketing team members on strategic sales approach
• Ensure successful follow through of sales cycle by maintaining accurate activity and lead qualification information in Salesforce.com
Minimum Requirements:
• Previous SDR experience
• Familiarity with standard concepts, practices and procedures within the IT Security Field a plus
• Experience with Gmail and Google Docs
• Experience with MS Office
• Previous experience selling into LATAM IT markets
• Excellent verbal and written communications
• Fluent (conversational) in Spanish
• Good computer skills
• Friendly phone voice
• “Pleasantly persistent” as it can take multiple tries to reach a prospect
• Ability to leave a message and sound interested
• Must be highly organized and results-oriented
Our Fantastic Benefits
We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please Show more details...
KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day...
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to private parties at theme parks, there is always something exciting happening at KnowBe4.
Clearwater positions open to candidates located in greater Tampa Bay area.
The Sales Development Representative will act as pre-sales support and is responsible for reaching out to prospects, qualifying them and passing interested prospects to the sales teams. This position must research potential customers, connect with and educate prospects on our product offerings, and qualify the leads before passing them to the direct sales teams. The primary focus will be to turn leads into qualified opportunities by partnering with marketing and sales to create and execute on program and inbound lead generation campaigns. The individual in this role will be expected to track all relevant information regarding qualification and lead management activity in Salesforce.com.
Responsibilities:
• Reach out via phone and/or email to cold prospects and get them interested in a KnowBe4 product
• Develop and execute on a strong prospecting plan of attack, including email and call scripts
• Gauge the interest of prospects to qualify them as potential customers
• Follow up all IQL (Information qualified leads) by contacting them and getting them interested in a KnowBe4 demo and identify key contacts for the sales team to follow up
• Pass the leads to the Enterprise or SMB sales team depending on the size of the company
• Provide in depth information to the ENT and SMB reps to enable the most qualified and productive demos
• Map global customer accounts identifying key contacts in each region
• Collaborate with sales and marketing team members on strategic sales approach
• Ensure successful follow through of sales cycle by maintaining accurate activity and lead qualification information in Salesforce.com
Minimum Requirements:
• Previous SDR experience
• Familiarity with standard concepts, practices and procedures within the IT Security Field a plus
• Experience with Gmail and Google Docs
• Experience with MS Office
• Previous experience selling into LATAM IT markets
• Excellent verbal and written communications
• Fluent (conversational) in Spanish
• Good computer skills
• Friendly phone voice
• “Pleasantly persistent” as it can take multiple tries to reach a prospect
• Ability to leave a message and sound interested
• Must be highly organized and results-oriented
Our Fantastic Benefits
We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please Show more details...
via Built In
posted_at: 24 days agoschedule_type: Full-timesalary: 95K–105K a yearwork_from_home: 1
About KnowBe4
KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day...
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years
About KnowBe4
KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day...
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to private parties at theme parks, there is always something exciting happening at KnowBe4.
Remote positions open to the US only.
The Analytics Engineer sits at the intersection of Data Analytics and Data Engineering, and is responsible for bringing robust, efficient, and integrated data models and products to life. This role owns the data transformation layer - making sure data is ingested, transformed, scheduled, and ready to be used for analytics. The successful Analytics Engineer speaks the language of business teams and technical teams and is able to blend business acumen with technical expertise and transition between business strategy and data development.
Responsibilities:
• Writes high engineering quality SQL and Python based transformations running in cloud data warehouses (in ELT fashion)
• Serves as the responsible individual for major sections of the Enterprise Dimensional Model through model design, code development, reviews, pairing, and training to deliver optimal and scalable database designs and queries
Requirements:
• BS or equivalent plus 3 years experience
• MS/Ph.D. or equivalent plus no experience
• Assemble huge, complex data sets in order to suit business needs
• Knowledge of ETL data pipelines, structures, and data sets, as well as how to develop and optimize them
• Design and document core data model used by downstream analysts and business users
• Advanced knowledge in SQL and Python programming
• Ability to design and maintain data models to support analysis and visualization
• Understanding of software engineering best practices including version control, continuous integration, etc
• Identify, develop, and implement internal process improvements, including automating manual processes, improving data delivery, and, if necessary, re-designing infrastructure to increase scalability
• Working knowledge of Snowflake and dbt is a bonus
The base pay for this position ranges from $95,000 - $105,000, which will vary depending on how well an applicant's skills and experience align with the job description listed above.
Our Fantastic Benefits
We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please Show more details...
KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day...
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to private parties at theme parks, there is always something exciting happening at KnowBe4.
Remote positions open to the US only.
The Analytics Engineer sits at the intersection of Data Analytics and Data Engineering, and is responsible for bringing robust, efficient, and integrated data models and products to life. This role owns the data transformation layer - making sure data is ingested, transformed, scheduled, and ready to be used for analytics. The successful Analytics Engineer speaks the language of business teams and technical teams and is able to blend business acumen with technical expertise and transition between business strategy and data development.
Responsibilities:
• Writes high engineering quality SQL and Python based transformations running in cloud data warehouses (in ELT fashion)
• Serves as the responsible individual for major sections of the Enterprise Dimensional Model through model design, code development, reviews, pairing, and training to deliver optimal and scalable database designs and queries
Requirements:
• BS or equivalent plus 3 years experience
• MS/Ph.D. or equivalent plus no experience
• Assemble huge, complex data sets in order to suit business needs
• Knowledge of ETL data pipelines, structures, and data sets, as well as how to develop and optimize them
• Design and document core data model used by downstream analysts and business users
• Advanced knowledge in SQL and Python programming
• Ability to design and maintain data models to support analysis and visualization
• Understanding of software engineering best practices including version control, continuous integration, etc
• Identify, develop, and implement internal process improvements, including automating manual processes, improving data delivery, and, if necessary, re-designing infrastructure to increase scalability
• Working knowledge of Snowflake and dbt is a bonus
The base pay for this position ranges from $95,000 - $105,000, which will vary depending on how well an applicant's skills and experience align with the job description listed above.
Our Fantastic Benefits
We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please Show more details...
via Built In
schedule_type: Full-timesalary: 50K–115K a yearwork_from_home: 1
About KnowBe4
KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day...
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years
About KnowBe4
KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day...
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to private parties at theme parks, there is always something exciting happening at KnowBe4.
Remote positions open to the US only.
The Pricing Specialist (Channel TT/SMB) is responsible for coordinating with Channel CSM’s and customers to provide pricing quotes for renewals, add-ons, and upsells and then successfully and efficiently close those opportunities.
Responsibilities:
• Manage all opportunities within assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities
• Coordinate with Channel CSM’s to strategize on renewals, add-ons and upsells for their customers to maximize bookings
• Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities
• Negotiate with customers on opportunities to prevent churn and secure optimal terms
• Employ pricing strategies that meet the Company’s standards, policies, and procedures
• Generate pricing quotes for renewals, add-ons, and upsells
• Manage your assigned 30, 60, and 90 day opportunity pipeline, weekly and daily forecasts and meet regularly with Customer Success Regional Director to review.
• Thoroughly and accurately complete the 6 month deal sheets in Salesforce for each opportunity
• Meet and exceed bookings targets and quotas
• Maintain impeccable administration of your opportunities in the Company’s CRM
Qualifications:
• Associate’s Degree or equivalent work experience and education preferred
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Previous sales or negotiation experience
• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Experience with Salesforce or other CRM preferred
• Strong verbal and written communications
• Excellent time management and organization skills
• Superior customer service skills
• Strong collaborative and team work skills
• Ability to build rapport with customers via phone, email and video conferencing
• Ability to work with minimal supervision
The compensation for this position ranges from $50,000-$115,000 including base, bonuses and commissions. For more details, click here http://www.knowbe4.com/careers/know-your-pay/customer-success
Our Fantastic Benefits
We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please Show more details...
KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day...
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to private parties at theme parks, there is always something exciting happening at KnowBe4.
Remote positions open to the US only.
The Pricing Specialist (Channel TT/SMB) is responsible for coordinating with Channel CSM’s and customers to provide pricing quotes for renewals, add-ons, and upsells and then successfully and efficiently close those opportunities.
Responsibilities:
• Manage all opportunities within assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities
• Coordinate with Channel CSM’s to strategize on renewals, add-ons and upsells for their customers to maximize bookings
• Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities
• Negotiate with customers on opportunities to prevent churn and secure optimal terms
• Employ pricing strategies that meet the Company’s standards, policies, and procedures
• Generate pricing quotes for renewals, add-ons, and upsells
• Manage your assigned 30, 60, and 90 day opportunity pipeline, weekly and daily forecasts and meet regularly with Customer Success Regional Director to review.
• Thoroughly and accurately complete the 6 month deal sheets in Salesforce for each opportunity
• Meet and exceed bookings targets and quotas
• Maintain impeccable administration of your opportunities in the Company’s CRM
Qualifications:
• Associate’s Degree or equivalent work experience and education preferred
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Previous sales or negotiation experience
• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Experience with Salesforce or other CRM preferred
• Strong verbal and written communications
• Excellent time management and organization skills
• Superior customer service skills
• Strong collaborative and team work skills
• Ability to build rapport with customers via phone, email and video conferencing
• Ability to work with minimal supervision
The compensation for this position ranges from $50,000-$115,000 including base, bonuses and commissions. For more details, click here http://www.knowbe4.com/careers/know-your-pay/customer-success
Our Fantastic Benefits
We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please Show more details...
via BeBee
posted_at: 4 days agoschedule_type: Full-time
Do it right the first time. Do it fast. Have fun while you do it.
KnowBe4 , the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every... day.
Our Award-Winning Culture
Get a behind-the-scenes
Do it right the first time. Do it fast. Have fun while you do it.
KnowBe4 , the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every... day.
Our Award-Winning Culture
Get a behind-the-scenes look at KnowBe4's award winning culture and see inside our headquarters. We have ranked a best place to work for women, millennials, and in technology nationwide by Fortune Magazine for three years in a row as well as #1 or #2 in The Tampa Bay Top Workplaces Survey for the last six years.
What Will You Find At KnowBe4? RADICAL TRANSPARENCY
+ EXTREME OWNERSHIP
+ A CULTURE OF CELEBRATION
+ WORLD-CLASS TRAINING AND PROFESSIONAL DEVELOPMENT
+ DIVERSITY, INCLUSION AND BELONGING
+ GLOBAL EXPOSURE
+ See what the Knowsters have to say about KnowBe4. KB4
Current Employee - Advanced Support Technician
I have been working at KnowBe4 full-time
Pros
Great Company to work for
Cons
A lot of new changes
Open Positions
View By Location
View By Department
Account Executive (Hybrid)
Clearwater, Florida, United States
Clearwater, Florida, United States
Accounts Receivable Analyst (German language required) (Remote/Hybrid) (Position located in Berlin, Germany)
Berlin, Germany
Advanced Support Technician
Clearwater, Florida, United States
Remote
Clearwater, Florida, United States
Remote
Remote
Channel Account Manager (Fluent in Dutch) (Position Located in Utrecht, Netherlands) Channel Account Manager (Fluent in German) (Located in Germany)
Berlin, Germany
Channel Account Manager (Fluent in Italian) (Position Located in Utrecht, Netherlands Show more details...
KnowBe4 , the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every... day.
Our Award-Winning Culture
Get a behind-the-scenes look at KnowBe4's award winning culture and see inside our headquarters. We have ranked a best place to work for women, millennials, and in technology nationwide by Fortune Magazine for three years in a row as well as #1 or #2 in The Tampa Bay Top Workplaces Survey for the last six years.
What Will You Find At KnowBe4? RADICAL TRANSPARENCY
+ EXTREME OWNERSHIP
+ A CULTURE OF CELEBRATION
+ WORLD-CLASS TRAINING AND PROFESSIONAL DEVELOPMENT
+ DIVERSITY, INCLUSION AND BELONGING
+ GLOBAL EXPOSURE
+ See what the Knowsters have to say about KnowBe4. KB4
Current Employee - Advanced Support Technician
I have been working at KnowBe4 full-time
Pros
Great Company to work for
Cons
A lot of new changes
Open Positions
View By Location
View By Department
Account Executive (Hybrid)
Clearwater, Florida, United States
Clearwater, Florida, United States
Accounts Receivable Analyst (German language required) (Remote/Hybrid) (Position located in Berlin, Germany)
Berlin, Germany
Advanced Support Technician
Clearwater, Florida, United States
Remote
Clearwater, Florida, United States
Remote
Remote
Channel Account Manager (Fluent in Dutch) (Position Located in Utrecht, Netherlands) Channel Account Manager (Fluent in German) (Located in Germany)
Berlin, Germany
Channel Account Manager (Fluent in Italian) (Position Located in Utrecht, Netherlands Show more details...
via Greenhouse
schedule_type: Full-time
Remote positions open to the US only.
The Accounts Receivable Specialist is responsible for responding to client inquiries in regards to billing and other clerical tasks related to the maintenance of accounts receivable records...
Responsibilities:
• Maintain accurate customer and billing records
• Investigate and respond to customer inquiries about their accounts
• Research and resolve payment discrepancies
• Process credit card payments
Remote positions open to the US only.
The Accounts Receivable Specialist is responsible for responding to client inquiries in regards to billing and other clerical tasks related to the maintenance of accounts receivable records...
Responsibilities:
• Maintain accurate customer and billing records
• Investigate and respond to customer inquiries about their accounts
• Research and resolve payment discrepancies
• Process credit card payments and maintains credit card records on file up to date
• Assist with month-end closing activities
• Assist Cash Accountant with research of any and all over/duplicate/short payments and starts paperwork if refund is necessary
• Upload Tax Certificates
• Handle all Consultant Deal referral fee requests
• Handle all Vendor Form Requests
• Handle all Request via Payment Portals
• Support Order Management with invoicing
• Manage Collection Process
Requirements:
• Bachelor’s Degree in Accounting is preferred or field experience
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Strong verbal and written communications in English (and regional language, if applicable, is preferred)
• Excellent time management and organization skills
The base pay for this position ranges from $38,000 - $40,000, which will vary depending on how well an applicant's skills and experience align with the job description listed above Show more details...
The Accounts Receivable Specialist is responsible for responding to client inquiries in regards to billing and other clerical tasks related to the maintenance of accounts receivable records...
Responsibilities:
• Maintain accurate customer and billing records
• Investigate and respond to customer inquiries about their accounts
• Research and resolve payment discrepancies
• Process credit card payments and maintains credit card records on file up to date
• Assist with month-end closing activities
• Assist Cash Accountant with research of any and all over/duplicate/short payments and starts paperwork if refund is necessary
• Upload Tax Certificates
• Handle all Consultant Deal referral fee requests
• Handle all Vendor Form Requests
• Handle all Request via Payment Portals
• Support Order Management with invoicing
• Manage Collection Process
Requirements:
• Bachelor’s Degree in Accounting is preferred or field experience
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Strong verbal and written communications in English (and regional language, if applicable, is preferred)
• Excellent time management and organization skills
The base pay for this position ranges from $38,000 - $40,000, which will vary depending on how well an applicant's skills and experience align with the job description listed above Show more details...
via The Muse
schedule_type: Full-time
About KnowBe4
KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day...
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years
About KnowBe4
KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day...
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to private parties at theme parks, there is always something exciting happening at KnowBe4.
As a Regional Account Manager in the SMB space, you will be responsible for a full cycle sales role from prospecting to close. You will run online demos of the KnowBe4’s Security Awareness Training Platform and close net new business. Prospective clients will consist of small and mid-sized businesses.
Responsibilities:
• Prospect and build a consistent pipeline while using a consultative approach to close deals on a monthly basis
• Close new business at or above quota
• Build relationships and rapport with clients using a bottom up approach
• Be able to build a book of business by utilizing hunting skill sets with Salesforce and some warm leads provided to you
Minimum Qualifications:
• Proven track record of being a results driven top performer
• Ability to exceed monthly revenue targets consistently
• Experience managing an individual sales quotas and upkeep of prospect pipeline
• Experience in selling a SaaS or IT related product is a plus
• Evidence of success in a remote position where you've shown effective time management
• Be able to work effectively both in a team office environment and remote
Our Fantastic Benefits
We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please Show more details...
KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day...
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to private parties at theme parks, there is always something exciting happening at KnowBe4.
As a Regional Account Manager in the SMB space, you will be responsible for a full cycle sales role from prospecting to close. You will run online demos of the KnowBe4’s Security Awareness Training Platform and close net new business. Prospective clients will consist of small and mid-sized businesses.
Responsibilities:
• Prospect and build a consistent pipeline while using a consultative approach to close deals on a monthly basis
• Close new business at or above quota
• Build relationships and rapport with clients using a bottom up approach
• Be able to build a book of business by utilizing hunting skill sets with Salesforce and some warm leads provided to you
Minimum Qualifications:
• Proven track record of being a results driven top performer
• Ability to exceed monthly revenue targets consistently
• Experience managing an individual sales quotas and upkeep of prospect pipeline
• Experience in selling a SaaS or IT related product is a plus
• Evidence of success in a remote position where you've shown effective time management
• Be able to work effectively both in a team office environment and remote
Our Fantastic Benefits
We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please Show more details...
via The Muse
posted_at: 18 days agoschedule_type: Full-time
About KnowBe4
KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day...
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years
About KnowBe4
KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day...
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to private parties at theme parks, there is always something exciting happening at KnowBe4.
Clearwater positions open to candidates located in greater Tampa Bay area.
The Legal Coordinator is responsible for providing general administrative support to the Legal Department with the main focus on supporting the Commercial Transactions Team.
Responsibilities:
• Maintain email flow for Legal Department’s various inboxes with a focus on sales and procurement related requests and respond to emails accordingly or delegate to the correct recipient(s)
• Provide administrative support to the Commercial Transactions Team with a strong focus on accuracy and speed
• Maintain a list of pending customer and vendor contracts and update status as needed
• Coordinate with the Legal Operations Manager – International on commercial transactions matters
• Obtain signatures and distribute signed agreements
• Review and approve purchase orders
• Correspond with sales representatives and other internal personnel regarding various legal matters or queries and escalate as needed
• Follow up on outstanding contracts with sales reps and internal personnel, customers, and outside legal departments
• Maintain an organized filing system of paper and electronic documents in Google Drive
• Organize and maintain contracts and legal files (both hard and digital)
Minimum Qualifications:
• High School diploma or GED required; secondary education preferred
• Minimum of 1 year of legal support experience
• Minimum of 3 years of advanced administrative/office support, including data entry
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Strong verbal and written communications
• Strong attention to detail
• Exceptional time management and organization skills
Our Fantastic Benefits
We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please Show more details...
KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day...
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to private parties at theme parks, there is always something exciting happening at KnowBe4.
Clearwater positions open to candidates located in greater Tampa Bay area.
The Legal Coordinator is responsible for providing general administrative support to the Legal Department with the main focus on supporting the Commercial Transactions Team.
Responsibilities:
• Maintain email flow for Legal Department’s various inboxes with a focus on sales and procurement related requests and respond to emails accordingly or delegate to the correct recipient(s)
• Provide administrative support to the Commercial Transactions Team with a strong focus on accuracy and speed
• Maintain a list of pending customer and vendor contracts and update status as needed
• Coordinate with the Legal Operations Manager – International on commercial transactions matters
• Obtain signatures and distribute signed agreements
• Review and approve purchase orders
• Correspond with sales representatives and other internal personnel regarding various legal matters or queries and escalate as needed
• Follow up on outstanding contracts with sales reps and internal personnel, customers, and outside legal departments
• Maintain an organized filing system of paper and electronic documents in Google Drive
• Organize and maintain contracts and legal files (both hard and digital)
Minimum Qualifications:
• High School diploma or GED required; secondary education preferred
• Minimum of 1 year of legal support experience
• Minimum of 3 years of advanced administrative/office support, including data entry
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Strong verbal and written communications
• Strong attention to detail
• Exceptional time management and organization skills
Our Fantastic Benefits
We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please Show more details...
via Simplify
posted_at: 19 days agoschedule_type: Full-time
About KnowBe4
KnowBe4, the provider of the world’s largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day...
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four
About KnowBe4
KnowBe4, the provider of the world’s largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day...
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we’ve earned numerous other prestigious awards, including Glassdoor’s Best Places To Work.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to private parties at theme parks, there is always something exciting happening at KnowBe4.
Clearwater positions open to candidates located in greater Tampa Bay area.
The Product Community Manager is committed to the success of the KnowBe4 Community. The individual in this role will create and moderate content and complete various community management tasks to engage and excite our customer base and grow our online community.
Responsibilities:
• Creating and moderating content to promote an engaging user community
• Provide guidance and knowledge about the community and community software to community contributors across KnowBe4
• Remind members about events, contests, or product updates, such as new feature releases or betas
• Promote KnowBe4 goals and initiatives through the KnowBe4 Community
• Coordinate, delegate, or provide timely responses to community posts
• Submit technical support tickets and delegate feature requests on behalf of community members
• Manage private groups for specialized topics, such as product betas or regional customer groups
• Stay up to date with all product features in order to better serve community members
• Build relationships with community members, resulting in highly engaged users
• Support the Lead Community Manager with strategic efforts for defining the KnowBe4 Community strategy
Minimum Qualifications:
• College degree preferred but not required
• Experience with managing an online customer community, preferably in the software industry, or equivalent relevant experience
• Experience in customer support/success, content creation, marketing, public relations, project management, or social media strategy preferred
• Excellent communication skills (written and verbal)
• Project management and organizational skills
• Passion for solving problems
• Passion for KnowBe4’s mission and vision
• Excellent customer service skills
• Tech-savvy
• Fast learner, picks up concepts quickly
• Self-motivated, takes initiative
Our Fantastic Benefits
We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please Show more details...
KnowBe4, the provider of the world’s largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day...
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we’ve earned numerous other prestigious awards, including Glassdoor’s Best Places To Work.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to private parties at theme parks, there is always something exciting happening at KnowBe4.
Clearwater positions open to candidates located in greater Tampa Bay area.
The Product Community Manager is committed to the success of the KnowBe4 Community. The individual in this role will create and moderate content and complete various community management tasks to engage and excite our customer base and grow our online community.
Responsibilities:
• Creating and moderating content to promote an engaging user community
• Provide guidance and knowledge about the community and community software to community contributors across KnowBe4
• Remind members about events, contests, or product updates, such as new feature releases or betas
• Promote KnowBe4 goals and initiatives through the KnowBe4 Community
• Coordinate, delegate, or provide timely responses to community posts
• Submit technical support tickets and delegate feature requests on behalf of community members
• Manage private groups for specialized topics, such as product betas or regional customer groups
• Stay up to date with all product features in order to better serve community members
• Build relationships with community members, resulting in highly engaged users
• Support the Lead Community Manager with strategic efforts for defining the KnowBe4 Community strategy
Minimum Qualifications:
• College degree preferred but not required
• Experience with managing an online customer community, preferably in the software industry, or equivalent relevant experience
• Experience in customer support/success, content creation, marketing, public relations, project management, or social media strategy preferred
• Excellent communication skills (written and verbal)
• Project management and organizational skills
• Passion for solving problems
• Passion for KnowBe4’s mission and vision
• Excellent customer service skills
• Tech-savvy
• Fast learner, picks up concepts quickly
• Self-motivated, takes initiative
Our Fantastic Benefits
We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please Show more details...
via The Muse
posted_at: 23 days agoschedule_type: Full-time
About KnowBe4
KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day...
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years
About KnowBe4
KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day...
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to private parties at theme parks, there is always something exciting happening at KnowBe4.
Clearwater positions open to candidates located in greater Tampa Bay area.
The Advanced Support Tech position will work alongside the Customer Success Managers and Sales Representatives to provide customer support for software issues and technical issue resolution. This position will also assist the organization’s customers and/or end-users with troubleshooting issues related to onboarding, the use of the platform and other general KMSAT console problems. This position will be second in line to resolve escalated help-desk tickets that are generally more complex and require more time to resolve than Core Support Techs.
Responsibilities:
• Consult with the organization’s customers or end-users regarding the implementation and configuration of KMSAT console to modify it to suit the customer’s needs
• Resolve customer inquiries by using the tools provided to service the customer quickly, efficiently and thoroughly
• Document problems accurately and succinctly in the appropriate support tools provided.
• Work in conjunction with the Product team to provide feedback or other information needed to enhance KMSAT console
• Communicate directly with clients or end-users to gather details as needed to fully define issues or new requirements
• Work collaboratively with CSM team to quickly resolve customer’s issues
• Investigate and document technical issues and communicate any trends or patterns to the Research & Development team
• Monitor the ticketing queue to prioritize, allocate and ensure timely resolution of issue reports and change requests heavily focused on the KMSAT console
• Apply troubleshooting and problem-solving skills to guide and assist the end-user community on issues related to design, development and deployment of the KMSAT console
• Investigate and document issue reports and communicate findings to development team or clients as required
• Present technical walkthroughs to customers
• Work with the sales reps and CSMs to give demonstrations of the KMSAT console to the customers and/or end-users
• Attend prospect and customer meetings, supporting the KMSAT sales teams as the KMSAT subject matter expert
• Discuss best practices on how to use the KMSAT console to customers and/or end-users
• Provide training to other team members on the KMSAT console
Qualifications
• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Minimum of 1 year experience in similar or related position
• Familiarity with firewall and email protocols is preferred
• Two-year degree preferred
• Excellent verbal and written communications
• Highly organized and result-oriented
• Excellent time management and organization skills
• Can demonstrate technical troubleshooting and analysis ability
• Can demonstrate integrity, accountability, respect and commitment
• Strong collaborative and teamwork skills
• Must be able to work with minimal supervision
Our Fantastic Benefits
We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please Show more details...
KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day...
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to private parties at theme parks, there is always something exciting happening at KnowBe4.
Clearwater positions open to candidates located in greater Tampa Bay area.
The Advanced Support Tech position will work alongside the Customer Success Managers and Sales Representatives to provide customer support for software issues and technical issue resolution. This position will also assist the organization’s customers and/or end-users with troubleshooting issues related to onboarding, the use of the platform and other general KMSAT console problems. This position will be second in line to resolve escalated help-desk tickets that are generally more complex and require more time to resolve than Core Support Techs.
Responsibilities:
• Consult with the organization’s customers or end-users regarding the implementation and configuration of KMSAT console to modify it to suit the customer’s needs
• Resolve customer inquiries by using the tools provided to service the customer quickly, efficiently and thoroughly
• Document problems accurately and succinctly in the appropriate support tools provided.
• Work in conjunction with the Product team to provide feedback or other information needed to enhance KMSAT console
• Communicate directly with clients or end-users to gather details as needed to fully define issues or new requirements
• Work collaboratively with CSM team to quickly resolve customer’s issues
• Investigate and document technical issues and communicate any trends or patterns to the Research & Development team
• Monitor the ticketing queue to prioritize, allocate and ensure timely resolution of issue reports and change requests heavily focused on the KMSAT console
• Apply troubleshooting and problem-solving skills to guide and assist the end-user community on issues related to design, development and deployment of the KMSAT console
• Investigate and document issue reports and communicate findings to development team or clients as required
• Present technical walkthroughs to customers
• Work with the sales reps and CSMs to give demonstrations of the KMSAT console to the customers and/or end-users
• Attend prospect and customer meetings, supporting the KMSAT sales teams as the KMSAT subject matter expert
• Discuss best practices on how to use the KMSAT console to customers and/or end-users
• Provide training to other team members on the KMSAT console
Qualifications
• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Minimum of 1 year experience in similar or related position
• Familiarity with firewall and email protocols is preferred
• Two-year degree preferred
• Excellent verbal and written communications
• Highly organized and result-oriented
• Excellent time management and organization skills
• Can demonstrate technical troubleshooting and analysis ability
• Can demonstrate integrity, accountability, respect and commitment
• Strong collaborative and teamwork skills
• Must be able to work with minimal supervision
Our Fantastic Benefits
We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please Show more details...
Norton safe Web