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Related Questions
What is Lazada?
Answer: Lazada is an e-commerce site founded in 2012, with its headquarters in Southeast Asia. It is the leading online shopping and selling destination in the region, offering a vast variety of products across categories including electronics, fashion, health & beauty, home & living, kids & toys, and groceries & pets. Lazada offers customers the ability to shop from the comfort of their own home, with a secure and easy-to-use website and mobile App. The company also offers an extensive range of payment options, including cash on delivery, credit and debit cards, bank transfers, and more.
How much does it cost to shop on Lazada?
Answer: Shopping on Lazada is free of cost! The company does not charge any fees for customers to use the website or mobile App. However, customers do need to pay for the products they purchase, as well as any applicable taxes or delivery fees. Additionally, customers may be able to get discounts or promotional codes for their purchases, which can help to reduce the total cost.
How can I contact Lazada?
Answer: Customers can contact Lazada’s customer service team through their website, mobile App, or via email. Customers can also reach out to the company through their social media accounts, such as Facebook and Twitter. Additionally, customers can call Lazada’s customer service phone line, which is available in each country.
How can I return a product on Lazada?
Answer: Customers can return products within 14 days of receiving their order. Customers should contact Lazada’s customer service team to initiate the return process. Customers should provide their order details, and select the reason for the return. Customers will then be given instructions on how to return the product. Once the product is received by Lazada, customers will be refunded.
Does Lazada offer any warranty on products?
Answer: Most products sold on Lazada are covered by either the manufacturer’s warranty or Lazada’s own warranty. The duration and terms of the warranty may vary depending on the product and the country. Customers should check the product page for details on the specific product’s warranty. Additionally, customers can contact Lazada’s customer service team for more information.
What countries is Lazada available in?
Answer: Lazada is available in six countries: Indonesia, Malaysia, Philippines, Singapore, Thailand, and Vietnam. The company is continuing to expand into additional countries, such as Myanmar and Brunei. Additionally, Lazada also operates different websites for each country, allowing customers to shop in their own language.
Does Lazada have any loyalty program?
Answer: Yes, Lazada has a loyalty program called LazMall Prime. Customers who join the program can enjoy exclusive benefits such as free shipping, cashback, early access to sales, and more. Additionally, customers can earn points with every purchase, which can be used to redeem rewards. The program is available in all countries where Lazada operates.
What payment methods does Lazada accept?
Answer: Lazada offers a variety of payment methods, including cash on delivery, credit and debit cards, bank transfers, and more. Additionally, customers can also use e-wallets such as PayPal, WeChat Pay, and AliPay to make their payments. For customers in the Philippines, Lazada also accepts Gcash and Paymaya. Most payment methods are available in all countries, although some may not be available in certain countries.
Does Lazada offer free shipping?
Answer: Yes, Lazada does offer free shipping on select products. Customers can check the product page for their order to see if free shipping is available. Additionally, customers in certain countries may also be eligible for free shipping on orders over a certain value. Customers can also use promotional codes to get discounts or free shipping on their orders.
How long does it take for my order to arrive?
Answer: The delivery time of orders varies depending on the country and the delivery method chosen. Generally, orders take 3-5 business days to arrive when using standard delivery. However, customers can opt for express delivery, which usually takes 1-2 business days. Additionally, customers in certain countries can also choose same-day delivery, which will deliver their order on the same day it is placed.