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https://liveperson.com
LivePerson Automotive
LivePerson Automotive
Local
LivePerson.com is a cutting-edge website that offers innovative digital messaging solutions for businesses. With a focus on enhancing customer interactions, the platform enables companies to effectively engage with their audience in real-time. LivePerson.com's powerful suite of tools includes live chat, chatbots, and messaging apps, empowering businesses to deliver personalized customer experiences and increase customer satisfaction. With advanced AI capabilities, the website also offers intelligent automation solutions to streamline processes and improve operational efficiency. LivePerson.com is a trusted platform used by numerous businesses across various industries to foster meaningful connections and drive business growth in the digital realm.
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EncryptedSite is Encrypted
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CountryHosted in United States
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Latitude\Longitude37.751 / -97.822 Google Map
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Traffic rank#13,996 Site Rank
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Site age26 yrs old
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Site Owner informationWhois info
Website is Safe
Site is blacklisted
Traffic rank
#13,996
#13,996
Site age
26 yrs
26 yrs
Location
United States
United States
Popular Questions for LivePerson Automotive
Newest job postings for LivePerson Automotive
via ZipRecruiter
posted_at: 2 days agoschedule_type: Full-time
LivePerson (NASDAQ:LPSN) is a leading customer engagement company, creating digital experiences powered by Curiously Human AI. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each... month.
You'll be successful at LivePerson if you
LivePerson (NASDAQ:LPSN) is a leading customer engagement company, creating digital experiences powered by Curiously Human AI. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each... month.
You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.
Overview:
We are looking for a technical program manager (TPM) to oversee the planning, executing, and delivery of complex technical projects for LivePerson's largest brands. You will work closely with cross-functional teams to ensure that projects are completed on time, within budget and meet the defined goals and objectives. You will work with stakeholders to define project goals and objectives, develop project plans and schedules, allocate resources, and manage project risks and issues and with different teams within LivePerson to ensure that projects are completed effectively and efficiently. You will play a critical role in ensuring that technical projects are successfully completed, helping LivePerson brands to achieve their business objectives and stay competitive in a rapidly changing technological landscape.
You will:
• Manage service deployments for LivePerson's biggest customers
• Interact with internal, and external stakeholders often requiring judgment and organizational sensitivity
• Develop in-depth technical knowledge of architecture, systems design, infrastructure needs, and component design to support subsequent efforts with similar requirements
• Create and consolidate program timeline and communicate overall program health in a way that all levels of the organization can consume
• Ensure each team understands the overall objectives and timeline, and how their deliverables impact the overall program
• Present issues and risks formally to leadership and vertical tracks
• Work collaboratively and globally with cross-functional peers and senior leaders/stakeholders to program issues and drive mitigation plans
• Challenge organizational processes that do not contribute to value delivery, and illustrate better process alternatives
• Demonstrate ability to interact, negotiate, and influence decisions across multiple tracks and executive leadership
• Establishes and implements processes that foster team collaboration, the exchange of diverse ideas, and transparency.
• Build and maintain integrated project schedules that account for internal/external dependencies, differing project management approaches, and numerous constraints.
• Build strong relationships with key customer stakeholders, executives and sponsors for all assigned brands
• Maintain detailed knowledge and record the details of the customer environment, architecture, and technical roadmap for the LP implementation and the ecosystem in which it operates
• Ensure proactive customer outreach on all levels for operational alignment, including changes, bug fixes, and enhancements.
• Oversee support, product and engineering deliverables according to SLAs and customer needs
• Facilitate customer's business alignment with the LivePerson product roadmap from the technical side, encapsulating integrations through API's and connectors.
• Lead regular operational and business reviews with the brands
• Actively participate in periodic internal account meetings and reviews, collaborating with the account executives, professional services, success management
• Build and drive wellness and special event readiness plans
You have:
• 3+ years of Technical Program Management for a SaaS/CCaaS or web engagement company, supporting Fortune 500 customers
• Experience working with technical management teams to develop systems, solutions, and products
• Experience establishing work relationships across multi-disciplinary teams and multiple partners in different time zones
• Experience in driving business alignment across multiple teams and stakeholders
• Ability to work with multiple stakeholders and cross-organizational efforts with a number of different virtual teams concurrently
• Experience with Salesforce, Smartsheets, Jira, and PowerBI
• Familiarity with cloud technologies and PaaS
• Ability to work under pressure and tight deadlines
• Proven track record of maintaining the status of projects, coordinating project prioritization, and ROI analysis
• Experience with Account Management and build strong relationships with customers and stakeholders
• Ability to work flexible hours, including holidays, nights, and weekends as and when needed for crisis management of the top accounts
• Discipline to conduct on-call duties as required by the business
• Available to travel to additional customer sites as required
• Bachelor's degree in the relevant field or equivalent experience
• PMP certification
Benefits:
The salary range for this role will be between $110,000 to $130,000. Final compensation will be determined by a variety of factors, including your location, and your experience, education, and/or certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. The compensation package also includes the following benefits, which may be updated from time to time:
• Health: medical, mental, dental, and vision
• Time away: PTO and holidays
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement, native AI learning
• Additional: 24/7 access to professional counselors, voluntary ins. coverage, exclusive perks and discounts
#LI-Remote
Why you'll love working here:
Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces. At LivePerson, the option to work remotely has helped shape who we are today: a collective of innovators and industry leaders working toward the same vision. While we maintain hubs in NY and Seattle as well as WeWork locations across the globe, our employees choose the environments that work best for them from anywhere in North America.
Belonging at LivePerson:
At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection Show more details...
You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.
Overview:
We are looking for a technical program manager (TPM) to oversee the planning, executing, and delivery of complex technical projects for LivePerson's largest brands. You will work closely with cross-functional teams to ensure that projects are completed on time, within budget and meet the defined goals and objectives. You will work with stakeholders to define project goals and objectives, develop project plans and schedules, allocate resources, and manage project risks and issues and with different teams within LivePerson to ensure that projects are completed effectively and efficiently. You will play a critical role in ensuring that technical projects are successfully completed, helping LivePerson brands to achieve their business objectives and stay competitive in a rapidly changing technological landscape.
You will:
• Manage service deployments for LivePerson's biggest customers
• Interact with internal, and external stakeholders often requiring judgment and organizational sensitivity
• Develop in-depth technical knowledge of architecture, systems design, infrastructure needs, and component design to support subsequent efforts with similar requirements
• Create and consolidate program timeline and communicate overall program health in a way that all levels of the organization can consume
• Ensure each team understands the overall objectives and timeline, and how their deliverables impact the overall program
• Present issues and risks formally to leadership and vertical tracks
• Work collaboratively and globally with cross-functional peers and senior leaders/stakeholders to program issues and drive mitigation plans
• Challenge organizational processes that do not contribute to value delivery, and illustrate better process alternatives
• Demonstrate ability to interact, negotiate, and influence decisions across multiple tracks and executive leadership
• Establishes and implements processes that foster team collaboration, the exchange of diverse ideas, and transparency.
• Build and maintain integrated project schedules that account for internal/external dependencies, differing project management approaches, and numerous constraints.
• Build strong relationships with key customer stakeholders, executives and sponsors for all assigned brands
• Maintain detailed knowledge and record the details of the customer environment, architecture, and technical roadmap for the LP implementation and the ecosystem in which it operates
• Ensure proactive customer outreach on all levels for operational alignment, including changes, bug fixes, and enhancements.
• Oversee support, product and engineering deliverables according to SLAs and customer needs
• Facilitate customer's business alignment with the LivePerson product roadmap from the technical side, encapsulating integrations through API's and connectors.
• Lead regular operational and business reviews with the brands
• Actively participate in periodic internal account meetings and reviews, collaborating with the account executives, professional services, success management
• Build and drive wellness and special event readiness plans
You have:
• 3+ years of Technical Program Management for a SaaS/CCaaS or web engagement company, supporting Fortune 500 customers
• Experience working with technical management teams to develop systems, solutions, and products
• Experience establishing work relationships across multi-disciplinary teams and multiple partners in different time zones
• Experience in driving business alignment across multiple teams and stakeholders
• Ability to work with multiple stakeholders and cross-organizational efforts with a number of different virtual teams concurrently
• Experience with Salesforce, Smartsheets, Jira, and PowerBI
• Familiarity with cloud technologies and PaaS
• Ability to work under pressure and tight deadlines
• Proven track record of maintaining the status of projects, coordinating project prioritization, and ROI analysis
• Experience with Account Management and build strong relationships with customers and stakeholders
• Ability to work flexible hours, including holidays, nights, and weekends as and when needed for crisis management of the top accounts
• Discipline to conduct on-call duties as required by the business
• Available to travel to additional customer sites as required
• Bachelor's degree in the relevant field or equivalent experience
• PMP certification
Benefits:
The salary range for this role will be between $110,000 to $130,000. Final compensation will be determined by a variety of factors, including your location, and your experience, education, and/or certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. The compensation package also includes the following benefits, which may be updated from time to time:
• Health: medical, mental, dental, and vision
• Time away: PTO and holidays
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement, native AI learning
• Additional: 24/7 access to professional counselors, voluntary ins. coverage, exclusive perks and discounts
#LI-Remote
Why you'll love working here:
Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces. At LivePerson, the option to work remotely has helped shape who we are today: a collective of innovators and industry leaders working toward the same vision. While we maintain hubs in NY and Seattle as well as WeWork locations across the globe, our employees choose the environments that work best for them from anywhere in North America.
Belonging at LivePerson:
At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection Show more details...
via ZipRecruiter
posted_at: 2 days agoschedule_type: Full-timework_from_home: 1
LivePerson (NASDAQ:LPSN) is a leading customer engagement company, creating digital experiences powered by Curiously Human AI. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each... month.
You'll be successful at LivePerson if you
LivePerson (NASDAQ:LPSN) is a leading customer engagement company, creating digital experiences powered by Curiously Human AI. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each... month.
You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.
Overview:
Reporting to the Manager, Business Systems, you work with our billing, collections and revenue team as systems administrator for Zuora Billing and Revenue.
You will:
• Be a project manager, conceptualizing, planning, executing tests, training users and documenting training materials.
• Manage month-end close and daily requests for Zuora Billing and Revenue.
• Work as systems administrator within business systems team to assist business teams (billing and revenue) to get issues resolved.
• Create process flow documentation and assistance with user training.
• Use technological solutions and analyze both business and technical demands from a company perspective.
You have:
• 5+ years of increasing responsibility in terms of any applicable professional experience of Zuora Billing and Revenue.
• Bachelor's degree in business administration or IT or equivalent degree.
• Demonstrated experience with system development life cycle, the dynamic of application development, and IT practices and methods.
Benefits:
The salary range for this role will be between $125,000 - $140,000. Final compensation will be determined by a variety of factors, including your location, and your experience, education, and certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. The compensation package also includes the following benefits, which may be updated from time to time:
• Health: medical, mental, dental, and vision
• Time away: Discretionary PTO and 11 public holidays
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement, native AI learning
• Additional: 24/7 access to professional counselors, voluntary ins. coverage, exclusive perks and discounts
• #LI-Remote
Why you'll love working here:
Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces. At LivePerson, the option to work remotely has helped shape who we are today: a collective of innovators and industry leaders working toward the same vision. While we maintain hubs in NY and Seattle as well as WeWork locations across the globe, our employees choose the environments that work best for them from anywhere in North America.
Belonging at LivePerson:
At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection Show more details...
You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.
Overview:
Reporting to the Manager, Business Systems, you work with our billing, collections and revenue team as systems administrator for Zuora Billing and Revenue.
You will:
• Be a project manager, conceptualizing, planning, executing tests, training users and documenting training materials.
• Manage month-end close and daily requests for Zuora Billing and Revenue.
• Work as systems administrator within business systems team to assist business teams (billing and revenue) to get issues resolved.
• Create process flow documentation and assistance with user training.
• Use technological solutions and analyze both business and technical demands from a company perspective.
You have:
• 5+ years of increasing responsibility in terms of any applicable professional experience of Zuora Billing and Revenue.
• Bachelor's degree in business administration or IT or equivalent degree.
• Demonstrated experience with system development life cycle, the dynamic of application development, and IT practices and methods.
Benefits:
The salary range for this role will be between $125,000 - $140,000. Final compensation will be determined by a variety of factors, including your location, and your experience, education, and certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. The compensation package also includes the following benefits, which may be updated from time to time:
• Health: medical, mental, dental, and vision
• Time away: Discretionary PTO and 11 public holidays
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement, native AI learning
• Additional: 24/7 access to professional counselors, voluntary ins. coverage, exclusive perks and discounts
• #LI-Remote
Why you'll love working here:
Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces. At LivePerson, the option to work remotely has helped shape who we are today: a collective of innovators and industry leaders working toward the same vision. While we maintain hubs in NY and Seattle as well as WeWork locations across the globe, our employees choose the environments that work best for them from anywhere in North America.
Belonging at LivePerson:
At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection Show more details...
via Greenhouse
schedule_type: Full-time
LivePerson (NASDAQ:LPSN) is a leading customer engagement company, creating digital experiences powered by Curiously Human AI. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each... month.
You'll be successful at LivePerson if you
LivePerson (NASDAQ:LPSN) is a leading customer engagement company, creating digital experiences powered by Curiously Human AI. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each... month.
You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.
Overview:
As a Senior NetDevOps Engineer you will be working with Network/Tools engineering and network operations teams to create solutions to reduce network affecting incidents, improve speed and accuracy of changes, reduce manual work and also enhance network tool visibility. You will document the existing standards and develop designs to improve the efficiency of the automation solutions across all 6 global data centers and extending into hybrid cloud workloads. You will be a hands-on technician who will work in a diverse team as an integrated organizational partner, to architect, build and sustain a highly available global network, while developing cutting edge multi cloud solutions. You will collaborate with every team member in a system of lifecycle to build and promote the strategic goals and operational needs that shape the network requirements. You will share your expertise during the planning of acquisition, installation, configuration and maintenance of the network infrastructure components. From resolving interoperability issues across platforms, to supporting acquisition and deployment of solutions and services, you will be challenged in all areas of your current experience here at LivePerson. You will be a part of LivePerson's Digital and Privacy transformation success story.
You will report to the Director, Network DevOps
You will:
• Collect feedback and requirements from design and technical staff
• Plan and estimate projects in agile development environment
• Create conceptual diagrams, visual mock-ups, and manage detailed user interface specifications
• Conduct code reviews and automated usability & functional UI testing
• Support on-call rotation as needed
• Collaborate with teams to reduce MTTR or production incidents through automated healing mechanisms and curating health indicators. Troubleshoot issues in real-time as part of incident response.
• Operate in a 7x24 operational environment (working in shifts)
• Handle stressful situations with a level headed approach
• Excellent verbal and writing skills (English)
• Multitask, respond quickly to multiple problems, and follows established procedures to implement solutions.
• Collaborate with technical teams and cloud vendors to define best practice adoption of cloud technology and deliver solutions
You have:
• Have 5+ years of experience with protocols such as TCP/IP, BGP and OSPF
• Experience with Agile environments and REST and SOAP API integrations
• Experience with Ansible deployments and creating ansible playbooks
• Experience coding automation tests in a web application environment
• Exposure to RestAPI, web applications testing like SoapUI, Postman, etc.
• Experience with SDLC
• Experience working with CI/CD tools including GIT, TeamCity or Jenkins
• Experience modeling network configuration in JSON, YAML or YANG
• Proficient in firewall management and automation tools such as Firemon, Tufin, AlgoSec
• Working knowledge of JavaScript, AJAX and JavaScript frameworks
• Extensive experience with current day on prem and cloud based networking technologies (LAN, WAN, firewall, SDWAN, BGP, DNS, load balancing, VPN, etc)
• Experience working with Open-Source software and libraries
• Experienced in troubleshooting via tools and scripts
• Experience with deploying IaaS, PaaS or SaaS
• Experience with Docker containers and Kubernetes
• Experience with cloud infrastructure such as Compute, Network, Storage and Backup
• Knowledge of API design and Object-oriented principles
• Experience building sophisticated and highly automated infrastructure
• Prior success in automating a real-world production environment
• Experienced with application pipelines for containerized and legacy applications running in the cloud and on-premises
• Strong knowledge in Networking OSI model and networking protocols
• Strong scripting skills such as PowerShell, Python, Bash, Ruby, Perl, etc
• Awareness and use of security technologies in networking development
• Strong experience with Kubernetes and Docker
• Strong experience deploying and managing applications to public cloud systems
• 5+ year on NOC/Monitoring environment - Advantage
• Advanced practical Linux and Windows systems administrative skill in cloud and virtualized environments - Advantage
• Strong ASP.NET, JavaScript and C# programming skills
• Experience with configuration management tools like Chef, puppet, Salt or Ansible in production environments
• Understanding of Service-Oriented Engineering (SOA and REST)
• Must be able to guide/mentor junior staff
• Interpersonal skills to work with service owners and other departments
• Working with Monitoring tools (Zabbix, Kibana, Kentik, AppDynamics, Nagios, etc) - Advantage
• Relevant courses and certifications (CCNA, CCNP, etc) - Advantage
Benefits:
The salary range for this role will be between $140000 to $160000. Final compensation will be determined by a variety of factors, including but not limited to, your location, and your skills, experience, education, and/or certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. The compensation package also includes the following benefits, which may be updated from time to time:
• Health: medical, mental, dental, and vision
• Time away: vacation, dependent care, holidays, wellness days, and more
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement, native AI learning
• Additional: WFH support, 24/7 access to professional counselors, voluntary ins. coverage, exclusive perks and discounts
• #LI-Remote
Why you'll love working here:
Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces. At LivePerson, the option to work remotely has helped shape who we are today: a collective of innovators and industry leaders working toward the same vision. While we maintain hubs in NY and Seattle as well as WeWork locations across the globe, our employees choose the environments that work best for them from anywhere in North America.
Belonging at LivePerson:
At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection Show more details...
You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.
Overview:
As a Senior NetDevOps Engineer you will be working with Network/Tools engineering and network operations teams to create solutions to reduce network affecting incidents, improve speed and accuracy of changes, reduce manual work and also enhance network tool visibility. You will document the existing standards and develop designs to improve the efficiency of the automation solutions across all 6 global data centers and extending into hybrid cloud workloads. You will be a hands-on technician who will work in a diverse team as an integrated organizational partner, to architect, build and sustain a highly available global network, while developing cutting edge multi cloud solutions. You will collaborate with every team member in a system of lifecycle to build and promote the strategic goals and operational needs that shape the network requirements. You will share your expertise during the planning of acquisition, installation, configuration and maintenance of the network infrastructure components. From resolving interoperability issues across platforms, to supporting acquisition and deployment of solutions and services, you will be challenged in all areas of your current experience here at LivePerson. You will be a part of LivePerson's Digital and Privacy transformation success story.
You will report to the Director, Network DevOps
You will:
• Collect feedback and requirements from design and technical staff
• Plan and estimate projects in agile development environment
• Create conceptual diagrams, visual mock-ups, and manage detailed user interface specifications
• Conduct code reviews and automated usability & functional UI testing
• Support on-call rotation as needed
• Collaborate with teams to reduce MTTR or production incidents through automated healing mechanisms and curating health indicators. Troubleshoot issues in real-time as part of incident response.
• Operate in a 7x24 operational environment (working in shifts)
• Handle stressful situations with a level headed approach
• Excellent verbal and writing skills (English)
• Multitask, respond quickly to multiple problems, and follows established procedures to implement solutions.
• Collaborate with technical teams and cloud vendors to define best practice adoption of cloud technology and deliver solutions
You have:
• Have 5+ years of experience with protocols such as TCP/IP, BGP and OSPF
• Experience with Agile environments and REST and SOAP API integrations
• Experience with Ansible deployments and creating ansible playbooks
• Experience coding automation tests in a web application environment
• Exposure to RestAPI, web applications testing like SoapUI, Postman, etc.
• Experience with SDLC
• Experience working with CI/CD tools including GIT, TeamCity or Jenkins
• Experience modeling network configuration in JSON, YAML or YANG
• Proficient in firewall management and automation tools such as Firemon, Tufin, AlgoSec
• Working knowledge of JavaScript, AJAX and JavaScript frameworks
• Extensive experience with current day on prem and cloud based networking technologies (LAN, WAN, firewall, SDWAN, BGP, DNS, load balancing, VPN, etc)
• Experience working with Open-Source software and libraries
• Experienced in troubleshooting via tools and scripts
• Experience with deploying IaaS, PaaS or SaaS
• Experience with Docker containers and Kubernetes
• Experience with cloud infrastructure such as Compute, Network, Storage and Backup
• Knowledge of API design and Object-oriented principles
• Experience building sophisticated and highly automated infrastructure
• Prior success in automating a real-world production environment
• Experienced with application pipelines for containerized and legacy applications running in the cloud and on-premises
• Strong knowledge in Networking OSI model and networking protocols
• Strong scripting skills such as PowerShell, Python, Bash, Ruby, Perl, etc
• Awareness and use of security technologies in networking development
• Strong experience with Kubernetes and Docker
• Strong experience deploying and managing applications to public cloud systems
• 5+ year on NOC/Monitoring environment - Advantage
• Advanced practical Linux and Windows systems administrative skill in cloud and virtualized environments - Advantage
• Strong ASP.NET, JavaScript and C# programming skills
• Experience with configuration management tools like Chef, puppet, Salt or Ansible in production environments
• Understanding of Service-Oriented Engineering (SOA and REST)
• Must be able to guide/mentor junior staff
• Interpersonal skills to work with service owners and other departments
• Working with Monitoring tools (Zabbix, Kibana, Kentik, AppDynamics, Nagios, etc) - Advantage
• Relevant courses and certifications (CCNA, CCNP, etc) - Advantage
Benefits:
The salary range for this role will be between $140000 to $160000. Final compensation will be determined by a variety of factors, including but not limited to, your location, and your skills, experience, education, and/or certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. The compensation package also includes the following benefits, which may be updated from time to time:
• Health: medical, mental, dental, and vision
• Time away: vacation, dependent care, holidays, wellness days, and more
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement, native AI learning
• Additional: WFH support, 24/7 access to professional counselors, voluntary ins. coverage, exclusive perks and discounts
• #LI-Remote
Why you'll love working here:
Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces. At LivePerson, the option to work remotely has helped shape who we are today: a collective of innovators and industry leaders working toward the same vision. While we maintain hubs in NY and Seattle as well as WeWork locations across the globe, our employees choose the environments that work best for them from anywhere in North America.
Belonging at LivePerson:
At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection Show more details...
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