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Lowe's Questions
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How can I save money at Lowe’s? Answer: There are numerous ways to save money at Lowe’s. Customers can sign up for emails to receive exclusive offers and promotions. Customers can also sign up for a Lowe’s Credit Card to receive 5% off all purchases. Additionally, customers can join Lowe’s MyLowes loyalty program to receive discounts and rewards. MyLowes members can also track their purchases and receive special offers. Customers can also take advantage of seasonal sales and clearance items to save money.
Does Lowe’s offer price match guarantee? Answer: Lowe’s offers a price match guarantee for customers who find a lower price at another local competitor’s store. Customers must present the competitor’s current ad at the time of purchase to receive the price match. The price match guarantee applies to identical items. Lowe’s will not match prices on clearance items, closeout items, or special order items. Additionally, Lowe’s will not match prices of services, installation, delivery, or assembly.
Does Lowe’s offer free shipping? Answer: Lowe’s offers free shipping on orders of $45 or more. The free shipping offer applies to qualifying items purchased online and shipped to addresses within the contiguous United States. The free shipping offer does not include expedited shipping options, or orders shipped to Alaska, Hawaii, or U.S. Territories. Lowe’s also offers free in-store pickup for items purchased online. Customers can select from thousands of items available for in-store pickup.
How do I contact Lowe’s customer service? Answer: Lowe’s customer service team is available to assist customers Monday through Saturday from 8am to 10pm Eastern Time. Customers can contact Lowe’s customer service by calling 1-800-445-6937. Customers can also contact Lowe’s through their website, Lowes.com, by selecting the “Contact Us” option located at the bottom of the homepage. Customers can select the phone, live chat, email, or mail option to contact Lowe’s customer service. There is also a “Live Chat” option available through the Lowe’s website and app. Additionally, customers can contact Lowe’s through their Facebook and Twitter accounts.
Does Lowe’s offer returns? Answer: Lowe’s offers a 30-day return policy for most items purchased at Lowe’s. Customers must provide the original receipt of purchase or packing slip to return the item. Customers must also provide a valid form of identification. Customers will receive a refund in the form of payment used for the purchase. Customers can also return items purchased online to their local Lowe’s store. Customers must provide the original packing slip and valid form of identification to return items purchased online.
Does Lowe’s offer financing? Answer: Lowe’s offers financing options for customers who need help paying for their purchase. Customers can apply for a Lowe’s Credit Card to receive special financing offers. The Lowe’s Credit Card offers promotional financing options for purchases of $299 or more. Customers can also apply for a Lowe’s Project Loan which offers financing options of up to $55,000 and terms of up to 84 months. Lowe’s also offers an extended-payment program which allows customers to pay for their purchase over time.
Does Lowe’s offer appliance repair services? Answer: Lowe’s offers appliance repair services for select brands of appliances. Customers can schedule an appointment online or by calling 1-800-445-6937. Lowe’s technicians are available to service most major home appliances including refrigerators, washers, dryers, ranges, dishwashers, and more. Customers must have a valid receipt of purchase to qualify for the services. Lowe’s technicians are also available to install new appliances and remove old appliances.
Does Lowe’s offer delivery services? Answer: Lowe’s offers delivery services for items purchased online or at a Lowe’s store. Customers can select the delivery option at checkout or by speaking with a Lowe’s associate. Delivery fees vary depending on the size and weight of the item. Delivery fees are also based on the customer’s location. Customers can also select a Lowe’s truck rental to move large items purchased at Lowe’s. Truck rental fees are based on the rental period and rental location.
Does Lowe’s offer military discounts? Answer: Lowe’s proudly offers a 10% military discount as a way to honor those who serve in the United States armed forces. The discount is available to all active duty, reserves, veterans and retirees. The discount is also available to the family members of those who serve or have served in the military. To receive the discount, customers must present a valid form of military identification. The discount can be used in-store or online. Additionally, Lowe’s honors the discount on Memorial Day, Independence Day, and Veterans Day.
Does Lowe’s offer free installation? Answer: Lowe’s offers free installation for certain purchased items. The free installation offer applies to select items such as ceiling fans, water heaters, and select appliances. Customers must meet certain criteria to qualify for the free installation offer. Customers must purchase their item from Lowe’s and have the item professionally installed by a Lowe’s installer. Customers must also provide all necessary tools, materials, and supplies needed for installation.