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Most recent job postings at marcuscorp
via SkillHero
posted_at: 1 month agoschedule_type: Part-time
Maintenance
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via SkillHero
posted_at: 13 days agoschedule_type: Part-time
Maintenance
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via Ladders
posted_at: 10 days agoschedule_type: Full-timesalary: 90,913–131,319 a year
Do you consider yourself a "busy body"? Find yourself always thinking about the way things work? Our engineers are always on the move & this position provides oversight of our Engineering Department. It helps to ensure that all building and equipment remains in good repair with a minimum of down time by overseeing and assisting with day-to-day maintenance and preventative maintenance of the... hotel. This integral part of Hilton Milwaukee's leadership
Do you consider yourself a "busy body"? Find yourself always thinking about the way things work? Our engineers are always on the move & this position provides oversight of our Engineering Department. It helps to ensure that all building and equipment remains in good repair with a minimum of down time by overseeing and assisting with day-to-day maintenance and preventative maintenance of the... hotel. This integral part of Hilton Milwaukee's leadership team will also serve on the Executive Committee.
Are you driven to work for the most recognized name in the hospitality industry? If you strive to grow your career at the largest hotel in the downtown area, the Hilton Milwaukee City Center is the place for you. Our property and brand pride itself on continuous innovation through our approach to world-class service, upscale amenities and superior style.
What will you be doing?
• Supervise, direct, and inspect the Engineers, Painters and Carpenter on a daily basis to insure their work productivity and quality meets standards and deadlines.
• Complete weekly work schedule for the department.
• Process daily payroll edits/reports in a timely manner.
• Counsel and discipline associates as needed.
• Conduct performance appraisals for associates to include skills testing of Engineers.
• Responsible for coordination and roll-out of projects as directed.
• Interact as needed with guests, contractors, vendors, peers and corporate executives.
• Assists department staff with all of their tasks as needed to include trouble shooting, regular maintenance and repairs.
• Conduct regular inspections via walk-thrus of public areas, back of the house areas, guest rooms and exterior areas.
• Ensure compliance to collective bargaining agreement as applicable for Engineers and Painters.
• Assist Building Superintendent with creation of budget to include capital items. Assumes responsibility with Building Superintendent to insure departmental spending and payroll remains within budgeted guidelines.
• Act in capacity of Manager On Duty, Lobby Ambassador and any other management capacity as assigned.
• Any other duties as assigned.
What do you bring to the role?
• Must be able to read and interpret documents including: Blueprints/Schematics, Procedural manuals, Budgets/Financial Statements, OSHA standards such as LockOut/TagOut, MSDS, etc.
• Possess the ability to troubleshoot, repair and/or maintain:
• Physical building to include all FF&E
• A/C and refrigeration equipment
• Electrical systems
• Mechanical equipment (i.e. motors, starters, pumps, fans, etc.)
• Plumbing and drains
• Pneumatic and electronic systems and controls
• Fire Alarm and Life Safety equipment
• Possess excellent interpersonal and communication skills
• Ability to work independently or as a team.
• Analytical skills in order to be able to assess and identify problems and then implement solutions.
• Represent the company in a courteous and well-groomed manner.
• Must be able to use and understand hand and power tools.
• Must have computer proficiency.
• Requires prior supervisory and/or management experience in a similar environment.
Benefits & Perks!
Along with being a Marcus Hotels & Resorts associate, you will receive amazing benefits!
• Free meal each shift
• Room discounts at Marcus Hotels & Resorts properties and Hilton properties
• Discounts at Marcus Hotels & Resorts cafes, bars, restaurants and lounges - not to mention, great deals on golfing, skiing and spa
• Free parking
• "Two for one" movie theater coupons at Marcus Theatres
• Ability to grow your career, and transfer from one property to another while maintaining your service with the company
• Paid time off
• Annual wage increases
• Holiday, jury duty and bereavement pay
• Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
• Recognition programs
Hilton Milwaukee City Center is an Equal Opportunity Employer Show more details...
Are you driven to work for the most recognized name in the hospitality industry? If you strive to grow your career at the largest hotel in the downtown area, the Hilton Milwaukee City Center is the place for you. Our property and brand pride itself on continuous innovation through our approach to world-class service, upscale amenities and superior style.
What will you be doing?
• Supervise, direct, and inspect the Engineers, Painters and Carpenter on a daily basis to insure their work productivity and quality meets standards and deadlines.
• Complete weekly work schedule for the department.
• Process daily payroll edits/reports in a timely manner.
• Counsel and discipline associates as needed.
• Conduct performance appraisals for associates to include skills testing of Engineers.
• Responsible for coordination and roll-out of projects as directed.
• Interact as needed with guests, contractors, vendors, peers and corporate executives.
• Assists department staff with all of their tasks as needed to include trouble shooting, regular maintenance and repairs.
• Conduct regular inspections via walk-thrus of public areas, back of the house areas, guest rooms and exterior areas.
• Ensure compliance to collective bargaining agreement as applicable for Engineers and Painters.
• Assist Building Superintendent with creation of budget to include capital items. Assumes responsibility with Building Superintendent to insure departmental spending and payroll remains within budgeted guidelines.
• Act in capacity of Manager On Duty, Lobby Ambassador and any other management capacity as assigned.
• Any other duties as assigned.
What do you bring to the role?
• Must be able to read and interpret documents including: Blueprints/Schematics, Procedural manuals, Budgets/Financial Statements, OSHA standards such as LockOut/TagOut, MSDS, etc.
• Possess the ability to troubleshoot, repair and/or maintain:
• Physical building to include all FF&E
• A/C and refrigeration equipment
• Electrical systems
• Mechanical equipment (i.e. motors, starters, pumps, fans, etc.)
• Plumbing and drains
• Pneumatic and electronic systems and controls
• Fire Alarm and Life Safety equipment
• Possess excellent interpersonal and communication skills
• Ability to work independently or as a team.
• Analytical skills in order to be able to assess and identify problems and then implement solutions.
• Represent the company in a courteous and well-groomed manner.
• Must be able to use and understand hand and power tools.
• Must have computer proficiency.
• Requires prior supervisory and/or management experience in a similar environment.
Benefits & Perks!
Along with being a Marcus Hotels & Resorts associate, you will receive amazing benefits!
• Free meal each shift
• Room discounts at Marcus Hotels & Resorts properties and Hilton properties
• Discounts at Marcus Hotels & Resorts cafes, bars, restaurants and lounges - not to mention, great deals on golfing, skiing and spa
• Free parking
• "Two for one" movie theater coupons at Marcus Theatres
• Ability to grow your career, and transfer from one property to another while maintaining your service with the company
• Paid time off
• Annual wage increases
• Holiday, jury duty and bereavement pay
• Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
• Recognition programs
Hilton Milwaukee City Center is an Equal Opportunity Employer Show more details...
via Ladders
posted_at: 8 days agoschedule_type: Full-timesalary: 86,732–130,099 a year
Broad Description of Duties:
The General Manager is responsible for managing all associates as well as all aspects of operation of their theatre location with a goal of achieving revenue, sales/marketing, cost control, quality measurement, staffing, associate development, and guest satisfaction results...
This position reports to the District Director.
Essential Functions/Job Duties:
Revenue / Expense Management
1. Maintains revenue, and payroll
Broad Description of Duties:
The General Manager is responsible for managing all associates as well as all aspects of operation of their theatre location with a goal of achieving revenue, sales/marketing, cost control, quality measurement, staffing, associate development, and guest satisfaction results...
This position reports to the District Director.
Essential Functions/Job Duties:
Revenue / Expense Management
1. Maintains revenue, and payroll expenses, other expenses and profit margins within the budgeted parameters. Implements appropriate action and contingency plans when the property falls below the established budget parameters.
2. Provides each guest a quality movie going experience in accordance with Company standards.
3. Sets structures and strategies to maximize revenues and gain share through review of competitor and market conditions.
4. Adheres to budget guidelines and develops systems to control costs and improve profitability. Is responsible for explanation of all revenue and expense variances.
5. Works with District Director on major repairs and replacement costs and assists with writing capital improvement proposals. Prepares annual capital expenditure report. Complies with allocated budgets and justifies variances. Receives authorization for non-routine expenses.
6. Assures that all orders are within the budgeted or adjusted budgeted parameters to include adjusting of inventories up or down to accommodate the business needs.
Sales / Marketing
1. Monitors competitors within the district for industry trends, standards, activities and practices and takes appropriate action where required.
2. Promotes and supports company sponsored guest and associate recognition programs.
3. Promotes Marcus Theatres Corporation Brand and helps create Brand awareness.
Quality Guidelines
1. Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audits, and inspection scores.
2. Monitors and ensures effective performance of maintenance and concession staff through frequent discussions and inspections.
3. Maintains and administers safety and security of guests and associates, including OSHA compliance, General Liability, and Workers' Compensation reporting requirements. Complies with all federal and state guidelines.
4. Ensures that all areas of the theatre are within company standards, including quality, service, cleanliness, safety, security, and maintenance programs. Provides concise and informative property evaluations using a consistent measure of the theatre's performance in relation to observations both positive and negative.
5. Investigates and ensures corrective actions are in place for all theatre deficiencies found via internal/external auditors, property walk-throughs, guest or associate complaints, etc.
6. Ensures that improvements are made to enhance curb appeal, approach, lobby presentation and auditorium experience.
Staff Development
1. Recruits, selects, and retains a quality staff. Maintains turnover at acceptable levels. Mentors associates regarding their growth and development.
2. Trains and develops associates regarding policies, practices and procedures. Mentors associates regarding their growth and development to include providing leadership, praise, and encouragement.
3. Conducts performance appraisals, disciplinary actions, counseling, and discharge of associates.
4. Informs District Director on a timely basis of any operational or personnel problems at the theatre.
5. Networks and recruits for personnel as needed.
Administration
1. Maintains associate records to comply with all Human Resources and Payroll guidelines and procedures. Ensures timely submission of all associate documentation into Kronos system and to Human Resources Department.
2. Schedules associates and maintains payroll within budget.
3. Maintains regular communications with film bookers to monitor movie bookings.
4. Processes daily and end of period reports. Processes accounts payable and payroll. Assures accurate accounting of property funds, including cash drawer, bank deposit, and change, checks, credit cards, and petty cash.
5. Administers the Radiant sales system for the theatre with Level 1 access to functions. Manager is responsible for the control and distribution of passwords to the system for all users and assigning the correct level of access according to job classification. (Box office and concession = Level 2, assistant manager= level 3) Also responsible for the timely removal of passwords from the system for separated associates.
6. Inventories and orders supplies.
7. Performs job duties of any position with the theatre as necessary.
• The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.
Job Requirements:
• Possess strong interpersonal, verbal, and written communication skills, problem identification and problem solving skills;
• Willing and motivated to learn new skills, tasks, and software systems to meet the changing demands of the industry;
• Previous related management experience in all areas of theatres operation with a minimum of 5-8 years of overall theatre management (industry) experience;
• Minimum of two (2) years as a manager in a full service (table service with full bar) restaurant or Theatre operation with F&B amenities;
• Ability to manage industry based "high" attendance tier theatre with multiple F&B options, including in-theatre dining experience;
• Represent the company in a professional manner;
• Must complete field and classroom training programs;
• Good computer skills and familiarity with Microsoft Word, Excel and Access, e-mail, web access as well as operate office equipment;
• Ability to obtain Serve Safe Certification
• Must be willing to travel up to 25%;
• Flexibility to work varied shifts to include days and nights, weekends and holidays;
• Extensive knowledge of food preparation and storing guideline standards as directed by Marcus practices and legal requirements
Physical Requirements:
While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is required to stand, and/or walk occasionally. The employee must occasionally lift and/or move up to 40 lbs. Specific vision abilities required by this job include close vision and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.
Work is performed in an office and theatre environment. The noise level is usually moderate to high with an occasional loud environment. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Required:
• BA/BS degree or combination of education and/or equivalent experience
Marcus Theatres is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination in our hiring and employment practices in accordance with all applicable laws Show more details...
The General Manager is responsible for managing all associates as well as all aspects of operation of their theatre location with a goal of achieving revenue, sales/marketing, cost control, quality measurement, staffing, associate development, and guest satisfaction results...
This position reports to the District Director.
Essential Functions/Job Duties:
Revenue / Expense Management
1. Maintains revenue, and payroll expenses, other expenses and profit margins within the budgeted parameters. Implements appropriate action and contingency plans when the property falls below the established budget parameters.
2. Provides each guest a quality movie going experience in accordance with Company standards.
3. Sets structures and strategies to maximize revenues and gain share through review of competitor and market conditions.
4. Adheres to budget guidelines and develops systems to control costs and improve profitability. Is responsible for explanation of all revenue and expense variances.
5. Works with District Director on major repairs and replacement costs and assists with writing capital improvement proposals. Prepares annual capital expenditure report. Complies with allocated budgets and justifies variances. Receives authorization for non-routine expenses.
6. Assures that all orders are within the budgeted or adjusted budgeted parameters to include adjusting of inventories up or down to accommodate the business needs.
Sales / Marketing
1. Monitors competitors within the district for industry trends, standards, activities and practices and takes appropriate action where required.
2. Promotes and supports company sponsored guest and associate recognition programs.
3. Promotes Marcus Theatres Corporation Brand and helps create Brand awareness.
Quality Guidelines
1. Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audits, and inspection scores.
2. Monitors and ensures effective performance of maintenance and concession staff through frequent discussions and inspections.
3. Maintains and administers safety and security of guests and associates, including OSHA compliance, General Liability, and Workers' Compensation reporting requirements. Complies with all federal and state guidelines.
4. Ensures that all areas of the theatre are within company standards, including quality, service, cleanliness, safety, security, and maintenance programs. Provides concise and informative property evaluations using a consistent measure of the theatre's performance in relation to observations both positive and negative.
5. Investigates and ensures corrective actions are in place for all theatre deficiencies found via internal/external auditors, property walk-throughs, guest or associate complaints, etc.
6. Ensures that improvements are made to enhance curb appeal, approach, lobby presentation and auditorium experience.
Staff Development
1. Recruits, selects, and retains a quality staff. Maintains turnover at acceptable levels. Mentors associates regarding their growth and development.
2. Trains and develops associates regarding policies, practices and procedures. Mentors associates regarding their growth and development to include providing leadership, praise, and encouragement.
3. Conducts performance appraisals, disciplinary actions, counseling, and discharge of associates.
4. Informs District Director on a timely basis of any operational or personnel problems at the theatre.
5. Networks and recruits for personnel as needed.
Administration
1. Maintains associate records to comply with all Human Resources and Payroll guidelines and procedures. Ensures timely submission of all associate documentation into Kronos system and to Human Resources Department.
2. Schedules associates and maintains payroll within budget.
3. Maintains regular communications with film bookers to monitor movie bookings.
4. Processes daily and end of period reports. Processes accounts payable and payroll. Assures accurate accounting of property funds, including cash drawer, bank deposit, and change, checks, credit cards, and petty cash.
5. Administers the Radiant sales system for the theatre with Level 1 access to functions. Manager is responsible for the control and distribution of passwords to the system for all users and assigning the correct level of access according to job classification. (Box office and concession = Level 2, assistant manager= level 3) Also responsible for the timely removal of passwords from the system for separated associates.
6. Inventories and orders supplies.
7. Performs job duties of any position with the theatre as necessary.
• The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.
Job Requirements:
• Possess strong interpersonal, verbal, and written communication skills, problem identification and problem solving skills;
• Willing and motivated to learn new skills, tasks, and software systems to meet the changing demands of the industry;
• Previous related management experience in all areas of theatres operation with a minimum of 5-8 years of overall theatre management (industry) experience;
• Minimum of two (2) years as a manager in a full service (table service with full bar) restaurant or Theatre operation with F&B amenities;
• Ability to manage industry based "high" attendance tier theatre with multiple F&B options, including in-theatre dining experience;
• Represent the company in a professional manner;
• Must complete field and classroom training programs;
• Good computer skills and familiarity with Microsoft Word, Excel and Access, e-mail, web access as well as operate office equipment;
• Ability to obtain Serve Safe Certification
• Must be willing to travel up to 25%;
• Flexibility to work varied shifts to include days and nights, weekends and holidays;
• Extensive knowledge of food preparation and storing guideline standards as directed by Marcus practices and legal requirements
Physical Requirements:
While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is required to stand, and/or walk occasionally. The employee must occasionally lift and/or move up to 40 lbs. Specific vision abilities required by this job include close vision and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.
Work is performed in an office and theatre environment. The noise level is usually moderate to high with an occasional loud environment. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Required:
• BA/BS degree or combination of education and/or equivalent experience
Marcus Theatres is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination in our hiring and employment practices in accordance with all applicable laws Show more details...
via Ladders
schedule_type: Full-timesalary: 162,623–271,039 a year
We are currently on the lookout for an experienced, driven Chief Financial Officer who will not only guide our accounting and finance teams but will be an active participant in the further growth of our division. Marcus Hotels & Resorts (NYSE: MCS) has more than 60 years of expertise in hotel development, management, turnarounds, and historic renovations with a diverse portfolio that spans the... United States. The first hotel in the Marcus Hotels
We are currently on the lookout for an experienced, driven Chief Financial Officer who will not only guide our accounting and finance teams but will be an active participant in the further growth of our division. Marcus Hotels & Resorts (NYSE: MCS) has more than 60 years of expertise in hotel development, management, turnarounds, and historic renovations with a diverse portfolio that spans the... United States. The first hotel in the Marcus Hotels & Resorts portfolio was Milwaukee's iconic Pfister Hotel, purchased by Ben Marcus in 1962 and restored to its original grandeur. Marcus has grown to 15 hotels and resorts totaling 5,000 guest rooms including premium branded properties by the world's largest hospitality companies such as Hilton, Marriott, and IHG, upscale resorts, and a collection of unique independent hotels.
What you will be doing:
• Serve as a strategic advisor to the President and other Executive Leadership Team members;
• Develop and execute financial strategies aligned with Marcus Hotels & Resorts' short & long-term objectives including financial planning, budgeting, forecasting, and financial risk management;
• Serve as a key relationship manager to outside stakeholders including third-party owners, investment partners, lenders, auditors, and regulatory authorities presenting in a collaborative, and respectful manner;
• In collaboration with Chief Investment Officer, lead Marcus Hotels & Resorts' capital management initiatives including debt and equity financing for new hotel investments and acquisitions, capital expenditures, and other ancillary investment initiatives;
• In collaboration with colleagues, prepare and present investment recommendations and supporting analysis to Marcus' Investment Committee;
• Oversee the preparation of all financial analysis and related support for new investments and support the development of execution strategy;
• Oversee the preparation of accurate and timely financial reporting and provide forward-looking recommendations to the Executive Leadership Team, the President, and the senior management of Marcus Corporation. Provide insightful, detailed quarterly business updates to Marcus' Board of Directors;
• Maintain best practice financial controls to ensure compliance with internal systems, accounting standards, and regulatory requirements;
• Manage all aspects of the financial planning and analysis function to provide real-time/actionable insights into the business;
• Provide leadership and guidance to the finance and accounting teams fostering a culture of accountability, openness, and respect to attract and retain a high-performance group.
What we are looking for:
• Bachelor's degree in Finance, Accounting, Business Administration, or related field. MBA or CPA strongly preferred;
• 10+ years of experience in a senior financial leadership role within the leisure and hospitality industry with significant experience in the negotiation and execution of investment transactions including both hotel acquisitions and divestitures;
• Superior communication and interpersonal skills, with the ability to interact up and down the organizational chart;
• Strong FP&A and underwriting experience;
• In-depth knowledge of financial principles, accounting standards, and financial regulations;
• Experience in guiding property accounting strategies for a multi-unit hospitality portfolio company with complex assets and investment structures;
• Familiar with a variety of current financial tools and software within the hospitality sector and has leveraged these systems for reporting and operational effectiveness;
• This role will be based in our corporate office, candidates must be willing to reside in the greater Milwaukee area.
Preferred Qualities:
• Entrepreneurial at heart
• Highly detail-oriented and strong work ethic
• Performance and results-driven attitude
• Strategic thinker and visionary
• Collaborative and cross-functional leader
• Confident and self-motivated
• Inspiring and motivating
• A true servant leader
• Committed to service excellence in every way
Note: This document describes the general nature and level of work required. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
Marcus Hotels & Resorts is an Equal Opportunity Employer Show more details...
What you will be doing:
• Serve as a strategic advisor to the President and other Executive Leadership Team members;
• Develop and execute financial strategies aligned with Marcus Hotels & Resorts' short & long-term objectives including financial planning, budgeting, forecasting, and financial risk management;
• Serve as a key relationship manager to outside stakeholders including third-party owners, investment partners, lenders, auditors, and regulatory authorities presenting in a collaborative, and respectful manner;
• In collaboration with Chief Investment Officer, lead Marcus Hotels & Resorts' capital management initiatives including debt and equity financing for new hotel investments and acquisitions, capital expenditures, and other ancillary investment initiatives;
• In collaboration with colleagues, prepare and present investment recommendations and supporting analysis to Marcus' Investment Committee;
• Oversee the preparation of all financial analysis and related support for new investments and support the development of execution strategy;
• Oversee the preparation of accurate and timely financial reporting and provide forward-looking recommendations to the Executive Leadership Team, the President, and the senior management of Marcus Corporation. Provide insightful, detailed quarterly business updates to Marcus' Board of Directors;
• Maintain best practice financial controls to ensure compliance with internal systems, accounting standards, and regulatory requirements;
• Manage all aspects of the financial planning and analysis function to provide real-time/actionable insights into the business;
• Provide leadership and guidance to the finance and accounting teams fostering a culture of accountability, openness, and respect to attract and retain a high-performance group.
What we are looking for:
• Bachelor's degree in Finance, Accounting, Business Administration, or related field. MBA or CPA strongly preferred;
• 10+ years of experience in a senior financial leadership role within the leisure and hospitality industry with significant experience in the negotiation and execution of investment transactions including both hotel acquisitions and divestitures;
• Superior communication and interpersonal skills, with the ability to interact up and down the organizational chart;
• Strong FP&A and underwriting experience;
• In-depth knowledge of financial principles, accounting standards, and financial regulations;
• Experience in guiding property accounting strategies for a multi-unit hospitality portfolio company with complex assets and investment structures;
• Familiar with a variety of current financial tools and software within the hospitality sector and has leveraged these systems for reporting and operational effectiveness;
• This role will be based in our corporate office, candidates must be willing to reside in the greater Milwaukee area.
Preferred Qualities:
• Entrepreneurial at heart
• Highly detail-oriented and strong work ethic
• Performance and results-driven attitude
• Strategic thinker and visionary
• Collaborative and cross-functional leader
• Confident and self-motivated
• Inspiring and motivating
• A true servant leader
• Committed to service excellence in every way
Note: This document describes the general nature and level of work required. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
Marcus Hotels & Resorts is an Equal Opportunity Employer Show more details...
via Ladders
posted_at: 17 days agoschedule_type: Full-timesalary: 90,913–121,217 a year
The Marcus Corporation, based out of Milwaukee, is a leader in the entertainment and lodging industries with significant company-owned real estate assets in 19 states. Here at Marcus, we celebrate more than 87 years of providing customers, clients and guests with Magical Marcus experiences and have been recognized by Forbes Magazine as one of America's most trusted companies.
As a Senior... Security Analyst, you will play a pivotal role in protecting
The Marcus Corporation, based out of Milwaukee, is a leader in the entertainment and lodging industries with significant company-owned real estate assets in 19 states. Here at Marcus, we celebrate more than 87 years of providing customers, clients and guests with Magical Marcus experiences and have been recognized by Forbes Magazine as one of America's most trusted companies.
As a Senior... Security Analyst, you will play a pivotal role in protecting The Marcus Corporation from cyber threats and vulnerabilities. Leveraging your extensive experience in cybersecurity, you will be responsible for all aspects of security operations, including analyzing, monitoring, and responding to security incidents and implementing proactive measures to mitigate risks. Additionally, you will collaborate with cross-functional teams to develop and implement security controls, procedures, and best practices.
What you will be doing:
• Manage all aspects of daily security operations and serve as the primary escalation point. Key functions to include:
• Ensure accurate configuration and alert settings in all security and log management systems such as SIEM, FIM, AV, EDR, WAF, ESG, patch management, asset inventory, and other third-party systems
• Monitor and investigate security incidents, conduct forensic analysis when necessary, and ensure appropriate response and resolution in a timely manner
• Develop and maintain documentation, including monitoring standards, daily procedures, runbooks, and incident response plan
• Provide technology recommendations
• Generate monthly reporting and statistics of program effectiveness
• Provide after-hours and escalation support
• Conduct regular vulnerability assessments to identify vulnerabilities within the infrastructure and potential misconfigurations
• Develop remediation plans and coordinate with applicable teams
• Stay current with the latest trends, threats, and technologies in information security, and provide recommendations for enhancements to the company's security posture
• Coordinate the annual attack and penetration tests performed by a third party and manage the remediation efforts
• Design and manage the deployment of security controls, technologies, and countermeasures to prevent and mitigate security incidents
• Analyze metrics around utilization and capacity and recommend changes as necessary
• Provide guidance and support to business units in implementing security controls and best practices
• Assist the business in achieving compliance certifications (SOX, PCI). This will include quarterly internal-audit functions
• Ensure compliance with applicable laws, regulations, and industry standards
• Develop and deliver security awareness and training programs to educate employees on security policies, procedures, and best practices
• Maintain internal incident response procedures and serve as the incident response lead
• Manage internal audits of security tools and supporting systems, ensuring timely completion and accuracy
• Train staff on information security procedures
• Participate and leverage resources available within industry groups such as the RH-ISAC or NATO
What we are looking for:
• Excellent knowledge of the following:
• PCI and SOX requirements are a must
• Frameworks such as CIS, NIST CSF
• Proven experience (5+ years) within Information Security or Security Operations
• Demonstrated knowledge of security technologies, including firewalls, intrusion detection/prevention systems, SIEM, endpoint protection, AV, and vulnerability management tools
• Experience managing all aspects of a Security Operations Center (SOC), including incident response, threat hunting, and security monitoring
• Familiarity with cloud security concepts and technologies (e.g. AWS, Azure)
• Strong problem-solving and analytical abilities, with a keen attention to detail
• Excellent communication skills, with the ability to collaborate effectively with stakeholders at all levels of the organization
• Must be strong at working as part of a team and independently as required
• Ability to prioritize workload based on business needs
• Ability to travel and attend relevant security conferences and trainings
As part of being a Marcus Corporation associate, you will receive amazing benefits including:
• Discounts at Marcus Hotels & Resorts properties for hotel rooms, cafes, and restaurants - not to mention, great deals on golf, ski and spa
• Movie discounts at Marcus Theatres
• 401k match
• Health dental and vision insurance, company-paid life insurance, employee assistance program
• Ability to grow your career
• And more!
Marcus Corporation is an Equal Opportunity Employer Show more details...
As a Senior... Security Analyst, you will play a pivotal role in protecting The Marcus Corporation from cyber threats and vulnerabilities. Leveraging your extensive experience in cybersecurity, you will be responsible for all aspects of security operations, including analyzing, monitoring, and responding to security incidents and implementing proactive measures to mitigate risks. Additionally, you will collaborate with cross-functional teams to develop and implement security controls, procedures, and best practices.
What you will be doing:
• Manage all aspects of daily security operations and serve as the primary escalation point. Key functions to include:
• Ensure accurate configuration and alert settings in all security and log management systems such as SIEM, FIM, AV, EDR, WAF, ESG, patch management, asset inventory, and other third-party systems
• Monitor and investigate security incidents, conduct forensic analysis when necessary, and ensure appropriate response and resolution in a timely manner
• Develop and maintain documentation, including monitoring standards, daily procedures, runbooks, and incident response plan
• Provide technology recommendations
• Generate monthly reporting and statistics of program effectiveness
• Provide after-hours and escalation support
• Conduct regular vulnerability assessments to identify vulnerabilities within the infrastructure and potential misconfigurations
• Develop remediation plans and coordinate with applicable teams
• Stay current with the latest trends, threats, and technologies in information security, and provide recommendations for enhancements to the company's security posture
• Coordinate the annual attack and penetration tests performed by a third party and manage the remediation efforts
• Design and manage the deployment of security controls, technologies, and countermeasures to prevent and mitigate security incidents
• Analyze metrics around utilization and capacity and recommend changes as necessary
• Provide guidance and support to business units in implementing security controls and best practices
• Assist the business in achieving compliance certifications (SOX, PCI). This will include quarterly internal-audit functions
• Ensure compliance with applicable laws, regulations, and industry standards
• Develop and deliver security awareness and training programs to educate employees on security policies, procedures, and best practices
• Maintain internal incident response procedures and serve as the incident response lead
• Manage internal audits of security tools and supporting systems, ensuring timely completion and accuracy
• Train staff on information security procedures
• Participate and leverage resources available within industry groups such as the RH-ISAC or NATO
What we are looking for:
• Excellent knowledge of the following:
• PCI and SOX requirements are a must
• Frameworks such as CIS, NIST CSF
• Proven experience (5+ years) within Information Security or Security Operations
• Demonstrated knowledge of security technologies, including firewalls, intrusion detection/prevention systems, SIEM, endpoint protection, AV, and vulnerability management tools
• Experience managing all aspects of a Security Operations Center (SOC), including incident response, threat hunting, and security monitoring
• Familiarity with cloud security concepts and technologies (e.g. AWS, Azure)
• Strong problem-solving and analytical abilities, with a keen attention to detail
• Excellent communication skills, with the ability to collaborate effectively with stakeholders at all levels of the organization
• Must be strong at working as part of a team and independently as required
• Ability to prioritize workload based on business needs
• Ability to travel and attend relevant security conferences and trainings
As part of being a Marcus Corporation associate, you will receive amazing benefits including:
• Discounts at Marcus Hotels & Resorts properties for hotel rooms, cafes, and restaurants - not to mention, great deals on golf, ski and spa
• Movie discounts at Marcus Theatres
• 401k match
• Health dental and vision insurance, company-paid life insurance, employee assistance program
• Ability to grow your career
• And more!
Marcus Corporation is an Equal Opportunity Employer Show more details...
via Ladders
schedule_type: Full-timesalary: 86,732–130,099 a year
POSITION PURPOSE:
• Responsible for the overall operational function of the Rooms and Food and Beverage Departments at the Hilton Madison Monona Terrace
• Ensure superior customer service, Sales/Revenue and the Catering Office, achieve maximum profits, and ensure the highest quality of product through effective cleanliness and maintenance program in all areas of responsibility...
• Will operate the departments according to the strategic plan
•
POSITION PURPOSE:
• Responsible for the overall operational function of the Rooms and Food and Beverage Departments at the Hilton Madison Monona Terrace
• Ensure superior customer service, Sales/Revenue and the Catering Office, achieve maximum profits, and ensure the highest quality of product through effective cleanliness and maintenance program in all areas of responsibility...
• Will operate the departments according to the strategic plan
• Responsible for being in compliance with Preferred Standards, specifications and employee relations
• Act as General Manager during his/her absence
ESSENTIAL FUNCTIONS:
• Directing and coordinating the activities of all assigned personnel and departmental responsibilities.
• Maintaining a high quality hotel image through effective housekeeping and sanitation in the operation.
• Maintaining knowledge of local competition and current industry trends.
• Maintaining an appropriate level of community and public affairs involvement.
• Implementing and supporting hotel policies and procedures.
• Maintaining fair wage and salary administration in the department in accordance with policy.
• Assessing and reviewing the job performance of subordinates and maintaining records of assigned associates according to policy.
• Interfacing department and self with other departments of the hotel ensuring a harmonious working relationship.
• Operating in compliance with all local, state, and federal laws and government regulations, communicating effectively within and between departments, ensuring good safety practices of associates, understanding and actively participating in the hotels emergency action plans, security and loss prevention.
• Achieving and/or exceeding budgeted sales, operating within budgeted guidelines by maintaining effective controls, and developing and forecasting accurate and aggressive long and short range financial objectives.
• Ability to develop subordinates to enhance advancement in the hotel and corporation.
• Direct and monitor all corporate marketing programs.
• Responsible for development and execution of capital planning and proposals.
• Member of the Executive Operating Committee of the hotel.
• Personally address all guest complaints within specified timelines.
• All other duties as assigned.
POSITION REQUIREMENTS:
• Minimum of five years previous experience in the hotel industry in a leadership position, Food and Beverage and/or Rooms Division. i.e. Food and Beverage Director or Rooms Director.
• Must be able to read and understand various financial statements and work with them to provide solutions to various problems.
FOOD & BEVERAGE
• Providing the highest quality in food, beverage, and service in all Food and Beverage outlets.
• Maintaining existing programs, and developing new programs ensuring the highest possible quality of food and service.
• Maximizing sales potential through aggressive marketing of each hotel Food and Beverage outlet.
• Achieving budgeted sales and maximum profitability.
• Securing all Food and Beverage property and inventories.
• Conducting regular departmental meetings efficiently and in a timely manner.
• Maintaining warm, hospitable guest relations in all guest contact, and positive associate relations in a supportive environment.
• Increasing guest satisfaction ratings, to ensure Net Promoter results are above brand standard in all departments, prompt, courteous, and proper service, and surveying guest comment cards to correct situations immediately.
ROOMS
• Organizes and conducts pre-shift and departmental meetings to disseminate pertinent information.
• Performs daily room inspections and public areas with Housekeeping manager and Chief Engineer & FOM.
• Manage and motivate all Rooms Division Managers with daily supervision to include staffing, training, discipline, scheduling, and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction and quality of cleanliness and service standards.
• Maximizing sales through aggressive use of yield management and to up-sell at the desk to attain maximum average rate.
• Achieve budgeted occupancy and average rate and maximize sales.
• Maintain a high quality image through effective housekeeping by means of improved professional and efficient service standards.
• Securing all rooms property, equipment and inventories.
• Maintaining and updating Property Management System.
• Communicating all maintenance and repair needs to appropriate individuals.
• Developing, implementing and maintaining new techniques and products to maximize the profitable operation of the Housekeeping and Laundry (if applicable) Department(s).
• Preparing reports and attending meetings with the management staff to anticipate the business expected and the resulting demands that will be placed on the hotel to include:
Occupancy forecasts
Expected arrivals/departures
House count
Room Rate structure
Pre check in
Equal Opportunity Employer Show more details...
• Responsible for the overall operational function of the Rooms and Food and Beverage Departments at the Hilton Madison Monona Terrace
• Ensure superior customer service, Sales/Revenue and the Catering Office, achieve maximum profits, and ensure the highest quality of product through effective cleanliness and maintenance program in all areas of responsibility...
• Will operate the departments according to the strategic plan
• Responsible for being in compliance with Preferred Standards, specifications and employee relations
• Act as General Manager during his/her absence
ESSENTIAL FUNCTIONS:
• Directing and coordinating the activities of all assigned personnel and departmental responsibilities.
• Maintaining a high quality hotel image through effective housekeeping and sanitation in the operation.
• Maintaining knowledge of local competition and current industry trends.
• Maintaining an appropriate level of community and public affairs involvement.
• Implementing and supporting hotel policies and procedures.
• Maintaining fair wage and salary administration in the department in accordance with policy.
• Assessing and reviewing the job performance of subordinates and maintaining records of assigned associates according to policy.
• Interfacing department and self with other departments of the hotel ensuring a harmonious working relationship.
• Operating in compliance with all local, state, and federal laws and government regulations, communicating effectively within and between departments, ensuring good safety practices of associates, understanding and actively participating in the hotels emergency action plans, security and loss prevention.
• Achieving and/or exceeding budgeted sales, operating within budgeted guidelines by maintaining effective controls, and developing and forecasting accurate and aggressive long and short range financial objectives.
• Ability to develop subordinates to enhance advancement in the hotel and corporation.
• Direct and monitor all corporate marketing programs.
• Responsible for development and execution of capital planning and proposals.
• Member of the Executive Operating Committee of the hotel.
• Personally address all guest complaints within specified timelines.
• All other duties as assigned.
POSITION REQUIREMENTS:
• Minimum of five years previous experience in the hotel industry in a leadership position, Food and Beverage and/or Rooms Division. i.e. Food and Beverage Director or Rooms Director.
• Must be able to read and understand various financial statements and work with them to provide solutions to various problems.
FOOD & BEVERAGE
• Providing the highest quality in food, beverage, and service in all Food and Beverage outlets.
• Maintaining existing programs, and developing new programs ensuring the highest possible quality of food and service.
• Maximizing sales potential through aggressive marketing of each hotel Food and Beverage outlet.
• Achieving budgeted sales and maximum profitability.
• Securing all Food and Beverage property and inventories.
• Conducting regular departmental meetings efficiently and in a timely manner.
• Maintaining warm, hospitable guest relations in all guest contact, and positive associate relations in a supportive environment.
• Increasing guest satisfaction ratings, to ensure Net Promoter results are above brand standard in all departments, prompt, courteous, and proper service, and surveying guest comment cards to correct situations immediately.
ROOMS
• Organizes and conducts pre-shift and departmental meetings to disseminate pertinent information.
• Performs daily room inspections and public areas with Housekeeping manager and Chief Engineer & FOM.
• Manage and motivate all Rooms Division Managers with daily supervision to include staffing, training, discipline, scheduling, and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction and quality of cleanliness and service standards.
• Maximizing sales through aggressive use of yield management and to up-sell at the desk to attain maximum average rate.
• Achieve budgeted occupancy and average rate and maximize sales.
• Maintain a high quality image through effective housekeeping by means of improved professional and efficient service standards.
• Securing all rooms property, equipment and inventories.
• Maintaining and updating Property Management System.
• Communicating all maintenance and repair needs to appropriate individuals.
• Developing, implementing and maintaining new techniques and products to maximize the profitable operation of the Housekeeping and Laundry (if applicable) Department(s).
• Preparing reports and attending meetings with the management staff to anticipate the business expected and the resulting demands that will be placed on the hotel to include:
Occupancy forecasts
Expected arrivals/departures
House count
Room Rate structure
Pre check in
Equal Opportunity Employer Show more details...
via Ladders
schedule_type: Full-timesalary: 97,574–140,940 a year
Marcus Hotels & Resorts is seeking a Director of Engineering to be part of our team as we expand our portfolio. Our newest addition, The Lofton Hotel, is a downtown Minneapolis, full-service, $15M revenue property that is the first hotel in the Tapestry Collection by Hilton in Minnesota.
Purpose of Position: Repair and maintain hotel equipment and building systems to provide a safe and... comfortable environment for guests and employees. Direct and
Marcus Hotels & Resorts is seeking a Director of Engineering to be part of our team as we expand our portfolio. Our newest addition, The Lofton Hotel, is a downtown Minneapolis, full-service, $15M revenue property that is the first hotel in the Tapestry Collection by Hilton in Minnesota.
Purpose of Position: Repair and maintain hotel equipment and building systems to provide a safe and... comfortable environment for guests and employees. Direct and oversee the implementation of all safety and security programs for the purpose of providing protection of all persons and property at the hotel.
Responsibilities:
• Directs and inspects all engineering, painting and carpentry work on a daily basis to insure work productivity and quality meets standards and deadlines.
• Completes weekly work schedule for department.
• Processes daily payroll edits/reports in a timely manner.
• Establish and maintain effective associate relations.
• Counsels and disciplines associates as needed in a timely and fair manner with HR involvement.
• Conducts performance appraisals for associates to include skills testing of Engineers.
• Responsible for coordination and roll-out of projects as directed.
• Interacts as needed with guests, contractors, vendors, peers and corporate executives.
• Assists department staff with all of their tasks as needed to include trouble shooting, regular maintenance and repairs.
• Conducts regular inspections via walk-through of public areas, back of the house areas, guest rooms and exterior areas.
• Create budget to include capital items.
• Assumes responsibility to insure departmental spending and payroll remains within budgeted guidelines.
• Maintain associate Locker/Lock inventory
• Ensures associates are fully trained in hotels Fire, Safety, Security, and Environmental plans.
• Schedules, coaches, and counsels Engineering associates.
• Investigates any unlawful acts (internal/external).
• Conducts departmental meetings.
• Chairperson of Safety Team and meetings.
• Maintains Emergency Procedures.
• Assist security officers with their duties.
• Make recommendations to his/her supervisor regarding improved methods and procedures so as to have a positive impact on guest/associate satisfaction.
Requirements:
• Must be able to read and interpret documents to include: Blueprints/Schematics, Procedural manuals, Budgets/Financial Statements, OSHA standards such as LockOut/TagOut, SDS, etc.
• Possess ability to troubleshoot, repair and/or maintain:
• Physical building to include all FF&E
• A/C and refrigeration equipment
• Electrical systems
• Mechanical equipment (i.e. motors, starters, pumps, fans, etc.)
• Plumbing and drains
• Pneumatic and electronic systems and controls
• Fire Alarm and Life Safety equipment
• Possess excellent interpersonal and communication skills.
• Ability to work independently or as a team.
• Analytical skills in order to be able to assess and identify problems and then implement solutions.
• Represent the company in a courteous and well-groomed manner.
• Must be able to use and understand hand and power tools.
• Must have computer proficiency.
• Requires prior supervisory and/or management experience in a similar environment.
• CPR / First Aid training required.
We offer the following great benefits:
• Free employee meal
• Room discounts at Hilton and Marcus Hotels & Resorts properties
• Employee referral bonus program
For each position, we require a stable work history verified by a background check, a positive attitude, a willingness to be a team player, and the ability to work weekends and holidays.
Marcus Hotels & Resorts is an Equal Opportunity Employer Show more details...
Purpose of Position: Repair and maintain hotel equipment and building systems to provide a safe and... comfortable environment for guests and employees. Direct and oversee the implementation of all safety and security programs for the purpose of providing protection of all persons and property at the hotel.
Responsibilities:
• Directs and inspects all engineering, painting and carpentry work on a daily basis to insure work productivity and quality meets standards and deadlines.
• Completes weekly work schedule for department.
• Processes daily payroll edits/reports in a timely manner.
• Establish and maintain effective associate relations.
• Counsels and disciplines associates as needed in a timely and fair manner with HR involvement.
• Conducts performance appraisals for associates to include skills testing of Engineers.
• Responsible for coordination and roll-out of projects as directed.
• Interacts as needed with guests, contractors, vendors, peers and corporate executives.
• Assists department staff with all of their tasks as needed to include trouble shooting, regular maintenance and repairs.
• Conducts regular inspections via walk-through of public areas, back of the house areas, guest rooms and exterior areas.
• Create budget to include capital items.
• Assumes responsibility to insure departmental spending and payroll remains within budgeted guidelines.
• Maintain associate Locker/Lock inventory
• Ensures associates are fully trained in hotels Fire, Safety, Security, and Environmental plans.
• Schedules, coaches, and counsels Engineering associates.
• Investigates any unlawful acts (internal/external).
• Conducts departmental meetings.
• Chairperson of Safety Team and meetings.
• Maintains Emergency Procedures.
• Assist security officers with their duties.
• Make recommendations to his/her supervisor regarding improved methods and procedures so as to have a positive impact on guest/associate satisfaction.
Requirements:
• Must be able to read and interpret documents to include: Blueprints/Schematics, Procedural manuals, Budgets/Financial Statements, OSHA standards such as LockOut/TagOut, SDS, etc.
• Possess ability to troubleshoot, repair and/or maintain:
• Physical building to include all FF&E
• A/C and refrigeration equipment
• Electrical systems
• Mechanical equipment (i.e. motors, starters, pumps, fans, etc.)
• Plumbing and drains
• Pneumatic and electronic systems and controls
• Fire Alarm and Life Safety equipment
• Possess excellent interpersonal and communication skills.
• Ability to work independently or as a team.
• Analytical skills in order to be able to assess and identify problems and then implement solutions.
• Represent the company in a courteous and well-groomed manner.
• Must be able to use and understand hand and power tools.
• Must have computer proficiency.
• Requires prior supervisory and/or management experience in a similar environment.
• CPR / First Aid training required.
We offer the following great benefits:
• Free employee meal
• Room discounts at Hilton and Marcus Hotels & Resorts properties
• Employee referral bonus program
For each position, we require a stable work history verified by a background check, a positive attitude, a willingness to be a team player, and the ability to work weekends and holidays.
Marcus Hotels & Resorts is an Equal Opportunity Employer Show more details...
via Ladders
schedule_type: Full-timesalary: 80,811–121,217 a year
We're on the lookout for a dynamic, driven individual to step into the role of General Manager at the vibrant AC Hotel by Marriott Downtown Chicago. As a pioneer in Marriott's launch of the AC Hotel brand in America, this exceptional destination, located just a stone's throw from the iconic Magnificent Mile, boasts 224 rooms and a track record of service excellence. Part of Milwaukee based Marcus... Hotels & Resorts, this opportunity not only promises
We're on the lookout for a dynamic, driven individual to step into the role of General Manager at the vibrant AC Hotel by Marriott Downtown Chicago. As a pioneer in Marriott's launch of the AC Hotel brand in America, this exceptional destination, located just a stone's throw from the iconic Magnificent Mile, boasts 224 rooms and a track record of service excellence. Part of Milwaukee based Marcus... Hotels & Resorts, this opportunity not only promises to guide the future triumphs of the AC Hotel Chicago, but also provides a pathway for personal career success and advancement within our esteemed company.
Interested candidates should possess a results-focused attitude and record of accomplishment in delivering exceptional experiences and operational excellence. Success in this role will be determined by consistently achieving all financial targets, and caring for our most important asset, our associates. Additional measures of one's success will include the property's continued prominence in the community, guest service scores and associate opinion survey results.
What you will be doing:
• Ensure achievement of the property vision through well thought-out strategies, appropriate planning, and actions.
• Create and maintain a customer-focused operation which excels in providing superior guest service and satisfaction.
• Ensure the hotel and its staff actively engage in and support the community to include the GM's involvement as a leader on committees, boards and/or other civic organizations.
• Consistently deliver accurate forecasting and timely adjustments as required in staffing and other cost centers to ensure profit integrity.
• Initiate new programs and revenue generating opportunities in response to evolving market conditions, ownership requests, and/or other factors.
• Actively participate in sales presentations, property tours, and customer meetings to ensure your team consistently exceeds client expectations.
• Closely monitor the recruitment, development, mentorship, and performance management of associates.
• Act as role model of the culture to include effectively defining and integrating culture initiatives into hotel operations.
• Inspire and direct the creation of appropriate programming and initiatives to drive operational and service excellence.
• Oversee associate relations and provide leadership for all staff members.
• Overall financial oversight and support of the accounting function.
• Manage by "walking the hotel" and inspecting guest rooms, public areas, back of house, kitchens, outlets, spa facilities and outside of the property to ensure it maintains a high level of cleanliness and an overall first-class appearance.
• Investigate and ensure corrective actions are in place for all deficiencies found via internal/external audits, property walkthroughs, safety inspections, guest or associate complaints, associate opinion surveys, etc.
• Other duties as assigned.
What we are looking for:
• Team-oriented and people-centric
• Bachelor's degree or equivalent background preferred
• Urban experience (particularly within the downtown Chicago market) preferred
• Exceptional attention to detail
• Proven history of associate engagement, development and success
• Strategic thinker as it relates to business leadership and revenue management
• Proven track record as a brand and industry ambassador within ones market and community
• Proficient at continuously gathering/analyzing competitive market intelligence
• Capable of clearly communicating goals and objectives as well as inspiring hotel associates and leadership team to achieve those goals
• Strong results orientation, i.e., delivering both timely and quality outcomes
• Ability to develop annual business plans/budgets and effectively drive and monitor performance against said plans/budgets
• Strong financial acumen and understanding of P&L statements, property financials, forecasts, capital expenditure requests, etc.
• Honest, trustworthy, discreet and careful with confidential information
• Excellent verbal and written communication skills
• Entrepreneurial savvy with an ability to drive creativity and innovation in others
• Ability to read, write and speak English at a native level
What is in it for you?
• Medical, dental, vision and life insurance offered after one month
• Participation in a matching 401k after one month
• Potential for annual incentives based on property and personal performance
• A generous Paid Time Off (PTO) program
• Standard Hotel Executive privileges
• Discounts at Marcus Hotels & Resorts & Marriott worldwide locations
• Marriott branded training and development
• Opportunity to learn, grow and transfer within Marcus Hotels & Resorts
Who We Are
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60 year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The AC Hotel Chicago and Marcus Hotels & Resorts are Equal Opportunity Employers Show more details...
Interested candidates should possess a results-focused attitude and record of accomplishment in delivering exceptional experiences and operational excellence. Success in this role will be determined by consistently achieving all financial targets, and caring for our most important asset, our associates. Additional measures of one's success will include the property's continued prominence in the community, guest service scores and associate opinion survey results.
What you will be doing:
• Ensure achievement of the property vision through well thought-out strategies, appropriate planning, and actions.
• Create and maintain a customer-focused operation which excels in providing superior guest service and satisfaction.
• Ensure the hotel and its staff actively engage in and support the community to include the GM's involvement as a leader on committees, boards and/or other civic organizations.
• Consistently deliver accurate forecasting and timely adjustments as required in staffing and other cost centers to ensure profit integrity.
• Initiate new programs and revenue generating opportunities in response to evolving market conditions, ownership requests, and/or other factors.
• Actively participate in sales presentations, property tours, and customer meetings to ensure your team consistently exceeds client expectations.
• Closely monitor the recruitment, development, mentorship, and performance management of associates.
• Act as role model of the culture to include effectively defining and integrating culture initiatives into hotel operations.
• Inspire and direct the creation of appropriate programming and initiatives to drive operational and service excellence.
• Oversee associate relations and provide leadership for all staff members.
• Overall financial oversight and support of the accounting function.
• Manage by "walking the hotel" and inspecting guest rooms, public areas, back of house, kitchens, outlets, spa facilities and outside of the property to ensure it maintains a high level of cleanliness and an overall first-class appearance.
• Investigate and ensure corrective actions are in place for all deficiencies found via internal/external audits, property walkthroughs, safety inspections, guest or associate complaints, associate opinion surveys, etc.
• Other duties as assigned.
What we are looking for:
• Team-oriented and people-centric
• Bachelor's degree or equivalent background preferred
• Urban experience (particularly within the downtown Chicago market) preferred
• Exceptional attention to detail
• Proven history of associate engagement, development and success
• Strategic thinker as it relates to business leadership and revenue management
• Proven track record as a brand and industry ambassador within ones market and community
• Proficient at continuously gathering/analyzing competitive market intelligence
• Capable of clearly communicating goals and objectives as well as inspiring hotel associates and leadership team to achieve those goals
• Strong results orientation, i.e., delivering both timely and quality outcomes
• Ability to develop annual business plans/budgets and effectively drive and monitor performance against said plans/budgets
• Strong financial acumen and understanding of P&L statements, property financials, forecasts, capital expenditure requests, etc.
• Honest, trustworthy, discreet and careful with confidential information
• Excellent verbal and written communication skills
• Entrepreneurial savvy with an ability to drive creativity and innovation in others
• Ability to read, write and speak English at a native level
What is in it for you?
• Medical, dental, vision and life insurance offered after one month
• Participation in a matching 401k after one month
• Potential for annual incentives based on property and personal performance
• A generous Paid Time Off (PTO) program
• Standard Hotel Executive privileges
• Discounts at Marcus Hotels & Resorts & Marriott worldwide locations
• Marriott branded training and development
• Opportunity to learn, grow and transfer within Marcus Hotels & Resorts
Who We Are
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60 year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The AC Hotel Chicago and Marcus Hotels & Resorts are Equal Opportunity Employers Show more details...
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