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Most recent job postings at maximus
via LinkedIn
posted_at: 15 hours agoschedule_type: Full-timework_from_home: 1
Requirements
Description & Requirements...
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of
Requirements
Description & Requirements...
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.
Essential Duties and Responsibilities:
• Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
• Track and document all inquiries using the applicable systems.
• Complete associated tasks according to the established guidelines.
• Meet Quality Assurance (QA) and other key performance metrics.
• Facilitate the fulfillment of caller requests for materials via mail, email, or download.
• Transfer/refer consumers to appropriate entities according to the established guidelines.
• Escalate calls or issues to the appropriate designated staff for resolution as needed.
• Facilitate translation services for non-English speaking callers according to procedures.
• Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Minimum Requirements
Minimum Requirements:
• High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status Show more details...
Description & Requirements...
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.
Essential Duties and Responsibilities:
• Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
• Track and document all inquiries using the applicable systems.
• Complete associated tasks according to the established guidelines.
• Meet Quality Assurance (QA) and other key performance metrics.
• Facilitate the fulfillment of caller requests for materials via mail, email, or download.
• Transfer/refer consumers to appropriate entities according to the established guidelines.
• Escalate calls or issues to the appropriate designated staff for resolution as needed.
• Facilitate translation services for non-English speaking callers according to procedures.
• Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Minimum Requirements
Minimum Requirements:
• High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status Show more details...
via LinkedIn
posted_at: 21 hours agoschedule_type: Full-timework_from_home: 1
Requirements
Description & Requirements...
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of
Requirements
Description & Requirements...
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.
Essential Duties and Responsibilities: - Identify and determine business requirements and define processes, including clarification on any requirement discrepancies. - Understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals. - Extract, tabulate, and analyze data to support program activity and assist management with decision making. - Review and edit requirements, specifications, business processes and recommendations related to new processes, functionalities, and/or proposed solutions. - Process all Production Support Requests by receiving defect reports and cross-referencing the defect with the business requirements. Minimum Requirements: - Bachelor's degree in related field. - 3-5 years of relevant professional experience required. - Equivalent combination of education and experience considered in lieu of degree
Maximus is looking for a Business Analyst that Understands business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals.
• Applicant should have at minimum 5C public trust clearance
• Must have defaulted student Loan experience
• Must reside in the U.S
• Must be a U.S. citizen
• Must be able to pass a criminal background check
• Must not be delinquent or in default on any federal student loans
• Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance
• Final suitability determination is the sole discretion of the Department of Education.
EEO Statement
EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We?re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation shall be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation Show more details...
Description & Requirements...
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.
Essential Duties and Responsibilities: - Identify and determine business requirements and define processes, including clarification on any requirement discrepancies. - Understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals. - Extract, tabulate, and analyze data to support program activity and assist management with decision making. - Review and edit requirements, specifications, business processes and recommendations related to new processes, functionalities, and/or proposed solutions. - Process all Production Support Requests by receiving defect reports and cross-referencing the defect with the business requirements. Minimum Requirements: - Bachelor's degree in related field. - 3-5 years of relevant professional experience required. - Equivalent combination of education and experience considered in lieu of degree
Maximus is looking for a Business Analyst that Understands business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals.
• Applicant should have at minimum 5C public trust clearance
• Must have defaulted student Loan experience
• Must reside in the U.S
• Must be a U.S. citizen
• Must be able to pass a criminal background check
• Must not be delinquent or in default on any federal student loans
• Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance
• Final suitability determination is the sole discretion of the Department of Education.
EEO Statement
EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We?re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation shall be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation Show more details...
via LinkedIn
posted_at: 21 hours agoschedule_type: Full-timework_from_home: 1
Requirements
Description & Requirements...
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of
Requirements
Description & Requirements...
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.
Essential Duties and Responsibilities: - Ensure program operations comply with all applicable requirements of the contract, as well as state and federal regulations. - Ensure established goals and objectives support the overall project strategies. - Oversee all project administrative operations including budget, financial controls, and human resources. - Plan, develop, and schedule priorities for achieving operational and performance goals. - Review management, productivity, and financial reports and studies to ensure program objectives are met. - Participate in internal audits, research studies, forecasts, and modeling exercises to support project direction and guidance. - Manage operational managers, including monitoring performance, providing mentoring, and professional development guidance. - Capture and maintain resource assignments and utilization across the enterprise to proactively assess and align staffing levels. - Work with internal leadership to facilitate and define priorities including establishing milestones, realistic schedule and securing resources across all strategic initiatives. - Ensure comprehensive management of defined initiatives that include monitoring of the budget, schedule, resource availability, and organizational alignment. - Guide and support RFIs, RFPs and RFQs, response development including writing to management approaches, whitepapers, and concept development. Minimum Requirements: - Bachelor's degree in related field required. - 12-15 years of professional experience in a related field required.
The CX Market Lead - Civilian is a key leader within the Maximus Federal Total Experience Solutions and Services Team and reports directly to the VP of Total Experience Solutions and Services. In this role, you will work in partnership with Maximus Federal Civilian market leaders and teams that support existing Maximus Civilian accounts. The CX Market Lead -Civilian will support CX strategy development within a well-defined portfolio of current Maximus programs, as well as within targeted markets for expansion within the Federal Civilian market.
The CX Market Lead - Civilian will collaborate with Civilian market leaders and teams to develop strategies to support growth opportunities in the federal civilian market by supporting customer engagements, understanding customer challenges and priorities, and developing customer-focused strategies that align to their agency missions, service modernization and improvement initiatives, and experience improvement goals.
As the CX Market Lead - Civilian, you will:
• Be responsible for evolving and strengthening the Total Experience Solutions and Services capabilities within Maximus Civilian programs.
• Be responsible for the integration of CX growth initiatives with Maximus Federal Civilian Market Lead and teams.
• Be a thought leader representing Maximus in the business discipline of customer experience including governance, customer understanding, insights and measurement, innovation and modernization, and strategy development.
• Be responsible for senior-level engagement and growing our relationships with Federal government customers, industry partners, and technology integrators to support the development of CX strategy and market penetration.
• Develop CX marketing position, communications, client, and industry messaging, thought leadership and market relevant points of view in collaboration with Maximus Federal Market Leads and Federal marketing team. Represent Maximus at industry and Federal government events.
• Collaborate with Federal Civilian Market Lead and Federal Civilian teams to contribute to their campaign roadmaps, business plans, and associated pipelines for growth, market expansion and maturity in CX.
• Establish a strong presence in the Federal Government CX space, responsible for identifying, positioning, influencing, and shaping future opportunities and recompetes, subject matter expert and executive capture resource support.
• Improve the quality and depth of our CX market and competitive intelligence to influence and enhance positioning on targeted opportunities.
• Cultivate relationships and work across functional areas in Maximus Federal including business development and capture, solutions and technology, new markets, and operations and delivery teams.
• Continue to develop and implement Federal-wide CX initiatives, evolving the CX culture across Maximus.
• Advise Maximus Federal programs on the state of CX in the federal government to position Maximus.
• Support new business capture strategies and execution to enhance win probability by enabling and infusing intentional CX best practices into proposals and solutioning.
• Demonstrate subject matter and domain expertise and keep abreast with new and emerging technologies and trends. Bring innovative ideas and solutions to new and existing contracts.
Education and Requirements
• Bachelor's degree from an accredited college or university required, preferred field of study in government, business administration or public policy.
• Knowledge of Federal government procurement practices and budget life cycle.
• At least 10 years of related leadership experience in the business process services, contact center, digital services, and/or customer experience space.
• At least 5 years of experience conducting consulting, management, and capture activities in the Federal government Civilian sector.
• Knowledge of business and technology solutions that Federal government purchases.
• Stand out communications skills and high energy level.
• Proven ability to work as an individual and as part of a multidisciplinary team and proven experience in identifying, shaping, and driving new business.
• Strong problem solving and critical thinking skills.
• Ability to set priorities, focus on details and motivate internal and external teams to deliver agreed-upon goals.
• Existing relationships with relevant industry and partners, Administration, and Federal Civilian government agencies required.
• Ability to travel MD, DC, VA federal and industry CX and technology events with occasional travel to select meetings and conferences representing Maximus.
EEO Statement
EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We?re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances Show more details...
Description & Requirements...
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.
Essential Duties and Responsibilities: - Ensure program operations comply with all applicable requirements of the contract, as well as state and federal regulations. - Ensure established goals and objectives support the overall project strategies. - Oversee all project administrative operations including budget, financial controls, and human resources. - Plan, develop, and schedule priorities for achieving operational and performance goals. - Review management, productivity, and financial reports and studies to ensure program objectives are met. - Participate in internal audits, research studies, forecasts, and modeling exercises to support project direction and guidance. - Manage operational managers, including monitoring performance, providing mentoring, and professional development guidance. - Capture and maintain resource assignments and utilization across the enterprise to proactively assess and align staffing levels. - Work with internal leadership to facilitate and define priorities including establishing milestones, realistic schedule and securing resources across all strategic initiatives. - Ensure comprehensive management of defined initiatives that include monitoring of the budget, schedule, resource availability, and organizational alignment. - Guide and support RFIs, RFPs and RFQs, response development including writing to management approaches, whitepapers, and concept development. Minimum Requirements: - Bachelor's degree in related field required. - 12-15 years of professional experience in a related field required.
The CX Market Lead - Civilian is a key leader within the Maximus Federal Total Experience Solutions and Services Team and reports directly to the VP of Total Experience Solutions and Services. In this role, you will work in partnership with Maximus Federal Civilian market leaders and teams that support existing Maximus Civilian accounts. The CX Market Lead -Civilian will support CX strategy development within a well-defined portfolio of current Maximus programs, as well as within targeted markets for expansion within the Federal Civilian market.
The CX Market Lead - Civilian will collaborate with Civilian market leaders and teams to develop strategies to support growth opportunities in the federal civilian market by supporting customer engagements, understanding customer challenges and priorities, and developing customer-focused strategies that align to their agency missions, service modernization and improvement initiatives, and experience improvement goals.
As the CX Market Lead - Civilian, you will:
• Be responsible for evolving and strengthening the Total Experience Solutions and Services capabilities within Maximus Civilian programs.
• Be responsible for the integration of CX growth initiatives with Maximus Federal Civilian Market Lead and teams.
• Be a thought leader representing Maximus in the business discipline of customer experience including governance, customer understanding, insights and measurement, innovation and modernization, and strategy development.
• Be responsible for senior-level engagement and growing our relationships with Federal government customers, industry partners, and technology integrators to support the development of CX strategy and market penetration.
• Develop CX marketing position, communications, client, and industry messaging, thought leadership and market relevant points of view in collaboration with Maximus Federal Market Leads and Federal marketing team. Represent Maximus at industry and Federal government events.
• Collaborate with Federal Civilian Market Lead and Federal Civilian teams to contribute to their campaign roadmaps, business plans, and associated pipelines for growth, market expansion and maturity in CX.
• Establish a strong presence in the Federal Government CX space, responsible for identifying, positioning, influencing, and shaping future opportunities and recompetes, subject matter expert and executive capture resource support.
• Improve the quality and depth of our CX market and competitive intelligence to influence and enhance positioning on targeted opportunities.
• Cultivate relationships and work across functional areas in Maximus Federal including business development and capture, solutions and technology, new markets, and operations and delivery teams.
• Continue to develop and implement Federal-wide CX initiatives, evolving the CX culture across Maximus.
• Advise Maximus Federal programs on the state of CX in the federal government to position Maximus.
• Support new business capture strategies and execution to enhance win probability by enabling and infusing intentional CX best practices into proposals and solutioning.
• Demonstrate subject matter and domain expertise and keep abreast with new and emerging technologies and trends. Bring innovative ideas and solutions to new and existing contracts.
Education and Requirements
• Bachelor's degree from an accredited college or university required, preferred field of study in government, business administration or public policy.
• Knowledge of Federal government procurement practices and budget life cycle.
• At least 10 years of related leadership experience in the business process services, contact center, digital services, and/or customer experience space.
• At least 5 years of experience conducting consulting, management, and capture activities in the Federal government Civilian sector.
• Knowledge of business and technology solutions that Federal government purchases.
• Stand out communications skills and high energy level.
• Proven ability to work as an individual and as part of a multidisciplinary team and proven experience in identifying, shaping, and driving new business.
• Strong problem solving and critical thinking skills.
• Ability to set priorities, focus on details and motivate internal and external teams to deliver agreed-upon goals.
• Existing relationships with relevant industry and partners, Administration, and Federal Civilian government agencies required.
• Ability to travel MD, DC, VA federal and industry CX and technology events with occasional travel to select meetings and conferences representing Maximus.
EEO Statement
EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We?re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances Show more details...
via LinkedIn
posted_at: 21 hours agoschedule_type: Full-timework_from_home: 1
Requirements
Description & Requirements...
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of
Requirements
Description & Requirements...
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.
Essential Duties and Responsibilities: - Collaborate with project managers on various initiatives and projects to track progress and provide support as necessary. - Support leadership in ensuring that the project is delivered to specifications, is on time, and within budget. - Work closely with management and work groups to create and maintain work plan documents. - Track the status and due dates of projects. - Manage relationships with project staff responsible for projects. - Produce regular weekly and monthly status reports that could include; work plan status, target dates, budget, resource capacity, and other reports as needed. - Facilitate regular meetings and reviews. - Adhere to contract requirements and comply with all corporate policies and procedures. Minimum Requirements: - Bachelor's degree in related field. - 7-10 years of relevant professional experience required. - Equivalent combination of education and experience considered in lieu of degree.
This role is responsible for delivering consulting project activities (including system implementation/modernization) for medium to long-term engagements requiring varied interpersonal and technical skills. ?
Additional Minimum Requirements:
• Child Welfare Modernization Systems experience required.
EEO Statement
EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We?re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances Show more details...
Description & Requirements...
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.
Essential Duties and Responsibilities: - Collaborate with project managers on various initiatives and projects to track progress and provide support as necessary. - Support leadership in ensuring that the project is delivered to specifications, is on time, and within budget. - Work closely with management and work groups to create and maintain work plan documents. - Track the status and due dates of projects. - Manage relationships with project staff responsible for projects. - Produce regular weekly and monthly status reports that could include; work plan status, target dates, budget, resource capacity, and other reports as needed. - Facilitate regular meetings and reviews. - Adhere to contract requirements and comply with all corporate policies and procedures. Minimum Requirements: - Bachelor's degree in related field. - 7-10 years of relevant professional experience required. - Equivalent combination of education and experience considered in lieu of degree.
This role is responsible for delivering consulting project activities (including system implementation/modernization) for medium to long-term engagements requiring varied interpersonal and technical skills. ?
Additional Minimum Requirements:
• Child Welfare Modernization Systems experience required.
EEO Statement
EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We?re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances Show more details...
via LinkedIn
posted_at: 2 days agoschedule_type: Full-timework_from_home: 1
Requirements
Description & Requirements...
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of
Requirements
Description & Requirements...
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com .
Reporting to the Manager, Workforce Optimization (WFO), the Analyst works closely with Workforce Management (WFM) staff, contact center management and operations/project management to develop demand forecasts, analyze drivers of performance and develop capacity plans that meets project performance goals.
Essential Duties and Responsibilities:
• Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
• Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
• Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
• Develop operational production plans to efficiently allocate staff resources against workload.
• Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities. Plan and execute analysis – often interrogating data and other information to perform root cause analysis and develop an impact assessment.
• Develop knowledge of daily operations and collaborate with supervisors, managers and front-line staff to uncover operational problems as they occur and formulate solutions and improvement opportunities.
Minimum Requirements
Minimum Requirements:
• Bachelor's Degree
• 3-5 years of experience
• Experience with conducting and interpreting mathematical or statistical studies.
• Exceptional proficiency in Microsoft Office applications, specifically Excel.
• Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
#HODivInt
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status Show more details...
Description & Requirements...
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com .
Reporting to the Manager, Workforce Optimization (WFO), the Analyst works closely with Workforce Management (WFM) staff, contact center management and operations/project management to develop demand forecasts, analyze drivers of performance and develop capacity plans that meets project performance goals.
Essential Duties and Responsibilities:
• Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
• Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
• Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
• Develop operational production plans to efficiently allocate staff resources against workload.
• Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities. Plan and execute analysis – often interrogating data and other information to perform root cause analysis and develop an impact assessment.
• Develop knowledge of daily operations and collaborate with supervisors, managers and front-line staff to uncover operational problems as they occur and formulate solutions and improvement opportunities.
Minimum Requirements
Minimum Requirements:
• Bachelor's Degree
• 3-5 years of experience
• Experience with conducting and interpreting mathematical or statistical studies.
• Exceptional proficiency in Microsoft Office applications, specifically Excel.
• Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
#HODivInt
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status Show more details...
via LinkedIn
posted_at: 21 hours agoschedule_type: Full-timework_from_home: 1
Requirements
Description & Requirements...
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of
Requirements
Description & Requirements...
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.
Essential Duties and Responsibilities: - Create marketing materials, such as sell sheets and presentations, for the purpose of business development for the Division. - Plan and manage activities for TCES participation and exhibits at industry conferences; including overseeing logistics, promotions, and speaking engagements of MAXIMUS senior management. - Create and manage blog posts. - Write?and edit press releases and media alerts. - Create and edit website content. - Support public relations efforts, including working daily with PR firm on crisis management and brand awareness campaigns. - Devise and implement strategies for ?thought leadership? webinar and podcast series, including marketing efforts and content creation. - Manage social media efforts, such as Twitter, LinkedIn, Facebook, Instagram, and YouTube. - Manage interactions with analyst firms, including briefings and managing research, such as vendor briefings and inquiry calls. Minimum Requirements: - Manages, perhaps through subordinate supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing. - In some instances this manager may be responsible for a functional area and not have any subordinate employees. - Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends. - Follows processes and operational policies in selecting methods and techniques for obtaining solutions. - Acts as advisor to subordinate(s) to meet schedules and/or resolve problems. - Develops and administers schedules, performance requirements; may have budget responsibilities. - Frequently interacts with subordinate employees, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company. - Often must lead a cooperative effort among members of a project team. - Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. - Provides guidance to subordinates within the latitude of established company policies. Recommends changes to policies and establishes procedures that affect immediate organization(s).
We are seeking a talented and versatile individual to join our team as a Digital Manager. This role is pivotal in shaping our brand voice and visual identity across various channels, including marketing communications, campaigns, programs, blogs, social media, and website. The ideal candidate will have a passion for crafting compelling narratives, a keen eye for design, and proficiency in Adobe Photoshop, InDesign, Illustrator, and PowerPoint.
This is a remote position with the need to occasionally attend meetings and/or events in the Tyson Corners, VA / Washington DC area. The selected candidate must live in this geographical area.
Responsibilities:
Content Creation
• Develop engaging and persuasive written content for marketing communications, campaigns, blogs, social media, and website.
• Collaborate with cross-functional teams to gather information and insights to create impactful content.
Copywriting
• Craft clear, concise, and compelling copy that aligns with the brand voice and resonates with the target audience(s).
• Ensure consistency in messaging across all platforms and campaigns.
Content Strategy
• Contribute to the development of content strategies for marketing initiatives, ensuring alignment with business objectives.
• Stay abreast of industry trends and competitor activities to enhance content relevance.
Visual Design
• Create visually stunning designs for marketing materials, digital and social media ads, ensuring a cohesive and appealing brand aesthetic.
• Utilize Adobe Photoshop, InDesign, Illustrator, and PowerPoint to produce high-quality visual assets.
Brand Consistency
• Maintain and uphold brand guidelines, ensuring all content and designs align with the brand identity.
• Collaborate with the marketing team to evolve and enhance the brand as needed.
Collaboration
• Work closely with marketing, communication, and design teams to brainstorm ideas, provide creative input, and contribute to the overall creative process.
Multitasking:
• Manage multiple projects simultaneously, meeting deadlines and delivering high-quality work.
Qualifications:
• Bachelor's degree in Marketing, Communications, Design, or related field.
• 5-7 years Federal experience preferred
• Proven experience in creative writing, copywriting, and visual design for marketing purposes.
• Proficiency in Adobe Photoshop, InDesign, Illustrator, and PowerPoint.
• Strong portfolio showcasing writing samples and design projects.
• Exceptional creativity and attention to detail.
• Excellent communication and collaboration skills.
If you are passionate about storytelling, possess a keen sense of design, and thrive in a dynamic and creative environment, we invite you to apply for this exciting opportunity. Join us in shaping the narrative and visual representation of our brand as we continue to grow and innovate in the market.
#tech
#techjobs
#hotjobs
EEO Statement
EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We?re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances Show more details...
Description & Requirements...
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.
Essential Duties and Responsibilities: - Create marketing materials, such as sell sheets and presentations, for the purpose of business development for the Division. - Plan and manage activities for TCES participation and exhibits at industry conferences; including overseeing logistics, promotions, and speaking engagements of MAXIMUS senior management. - Create and manage blog posts. - Write?and edit press releases and media alerts. - Create and edit website content. - Support public relations efforts, including working daily with PR firm on crisis management and brand awareness campaigns. - Devise and implement strategies for ?thought leadership? webinar and podcast series, including marketing efforts and content creation. - Manage social media efforts, such as Twitter, LinkedIn, Facebook, Instagram, and YouTube. - Manage interactions with analyst firms, including briefings and managing research, such as vendor briefings and inquiry calls. Minimum Requirements: - Manages, perhaps through subordinate supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing. - In some instances this manager may be responsible for a functional area and not have any subordinate employees. - Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends. - Follows processes and operational policies in selecting methods and techniques for obtaining solutions. - Acts as advisor to subordinate(s) to meet schedules and/or resolve problems. - Develops and administers schedules, performance requirements; may have budget responsibilities. - Frequently interacts with subordinate employees, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company. - Often must lead a cooperative effort among members of a project team. - Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. - Provides guidance to subordinates within the latitude of established company policies. Recommends changes to policies and establishes procedures that affect immediate organization(s).
We are seeking a talented and versatile individual to join our team as a Digital Manager. This role is pivotal in shaping our brand voice and visual identity across various channels, including marketing communications, campaigns, programs, blogs, social media, and website. The ideal candidate will have a passion for crafting compelling narratives, a keen eye for design, and proficiency in Adobe Photoshop, InDesign, Illustrator, and PowerPoint.
This is a remote position with the need to occasionally attend meetings and/or events in the Tyson Corners, VA / Washington DC area. The selected candidate must live in this geographical area.
Responsibilities:
Content Creation
• Develop engaging and persuasive written content for marketing communications, campaigns, blogs, social media, and website.
• Collaborate with cross-functional teams to gather information and insights to create impactful content.
Copywriting
• Craft clear, concise, and compelling copy that aligns with the brand voice and resonates with the target audience(s).
• Ensure consistency in messaging across all platforms and campaigns.
Content Strategy
• Contribute to the development of content strategies for marketing initiatives, ensuring alignment with business objectives.
• Stay abreast of industry trends and competitor activities to enhance content relevance.
Visual Design
• Create visually stunning designs for marketing materials, digital and social media ads, ensuring a cohesive and appealing brand aesthetic.
• Utilize Adobe Photoshop, InDesign, Illustrator, and PowerPoint to produce high-quality visual assets.
Brand Consistency
• Maintain and uphold brand guidelines, ensuring all content and designs align with the brand identity.
• Collaborate with the marketing team to evolve and enhance the brand as needed.
Collaboration
• Work closely with marketing, communication, and design teams to brainstorm ideas, provide creative input, and contribute to the overall creative process.
Multitasking:
• Manage multiple projects simultaneously, meeting deadlines and delivering high-quality work.
Qualifications:
• Bachelor's degree in Marketing, Communications, Design, or related field.
• 5-7 years Federal experience preferred
• Proven experience in creative writing, copywriting, and visual design for marketing purposes.
• Proficiency in Adobe Photoshop, InDesign, Illustrator, and PowerPoint.
• Strong portfolio showcasing writing samples and design projects.
• Exceptional creativity and attention to detail.
• Excellent communication and collaboration skills.
If you are passionate about storytelling, possess a keen sense of design, and thrive in a dynamic and creative environment, we invite you to apply for this exciting opportunity. Join us in shaping the narrative and visual representation of our brand as we continue to grow and innovate in the market.
#tech
#techjobs
#hotjobs
EEO Statement
EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We?re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances Show more details...
via LinkedIn
posted_at: 3 days agoschedule_type: Full-timework_from_home: 1
Requirements
Description & Requirements...
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of
Requirements
Description & Requirements...
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.
Essential Duties and Responsibilities: - Support leadership in ensuring the project is delivered to specifications, on time, and within budget. - Develop initiative strategies for provider capacity building such as evaluating business models, creating training, recruitment, events participation, outreach approach, and support activities. - Work closely with management and work groups to create and maintain work plan documents. - Track the status and due dates of projects. - Manage relationships with project staff responsible for projects. - Produce regular weekly and monthly status reports, work plan status, target dates, budget, resource capacity and other, as well as, ad hoc reports as needed. - Collaborate with project managers on various initiatives and projects to track progress and provide support as necessary. - Create and maintain management plans and other deliverables. - Facilitate regular meetings and reviews. - Evaluate employee performance and recommend employees' needs and development opportunities to leadership. - Adhere to contract requirements and comply with all corporate policies and procedures. - Perform other duties as assigned by management. Minimum Requirements: - Bachelor's degree with 5-7 years of experience consulting within designated function. - Advanced degree preferred. - Develop solutions to highly complex problems which require a high degree of ingenuity and innovation. - Ensure solutions are consistent with organization objectives. - Solutions may serve as precedent for future decisions. - Develop advanced concepts, techniques, and standards requiring a high level of interpersonal and technical skills. - Develop new applications based on professional principles and theories. - Viewed as expert in field within the organization.
Delivers consulting project activities for medium to long-term engagements requiring varied interpersonal and technical skills.
EEO Statement
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation Show more details...
Description & Requirements...
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.
Essential Duties and Responsibilities: - Support leadership in ensuring the project is delivered to specifications, on time, and within budget. - Develop initiative strategies for provider capacity building such as evaluating business models, creating training, recruitment, events participation, outreach approach, and support activities. - Work closely with management and work groups to create and maintain work plan documents. - Track the status and due dates of projects. - Manage relationships with project staff responsible for projects. - Produce regular weekly and monthly status reports, work plan status, target dates, budget, resource capacity and other, as well as, ad hoc reports as needed. - Collaborate with project managers on various initiatives and projects to track progress and provide support as necessary. - Create and maintain management plans and other deliverables. - Facilitate regular meetings and reviews. - Evaluate employee performance and recommend employees' needs and development opportunities to leadership. - Adhere to contract requirements and comply with all corporate policies and procedures. - Perform other duties as assigned by management. Minimum Requirements: - Bachelor's degree with 5-7 years of experience consulting within designated function. - Advanced degree preferred. - Develop solutions to highly complex problems which require a high degree of ingenuity and innovation. - Ensure solutions are consistent with organization objectives. - Solutions may serve as precedent for future decisions. - Develop advanced concepts, techniques, and standards requiring a high level of interpersonal and technical skills. - Develop new applications based on professional principles and theories. - Viewed as expert in field within the organization.
Delivers consulting project activities for medium to long-term engagements requiring varied interpersonal and technical skills.
EEO Statement
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation Show more details...
via LinkedIn
posted_at: 17 days agoschedule_type: Full-timework_from_home: 1
Requirements
Description & Requirements...
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of
Requirements
Description & Requirements...
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.
Essential Duties and Responsibilities:
• Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
• Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
• Develop work schedules and assign duties to direct report personnel to ensure efficiency
• Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
• Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
• Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
• Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
• Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports’ quality performance and trending call types, and providing coaching on a regular basis
• Participate in meetings and recommend changes to policies and procedures
• Assume leadership responsibility for departmental tasks and call center activities as required
• Support and enforce call center expectations
• Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
• Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
• Maintain a high level of confidentiality while performing all work tasks
• Perform other duties as assigned by leadership.
Minimum Requirements
Minimum Requirements:
• Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
• Minimum of two (2) years of experience in a call center environment preferred.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances Show more details...
Description & Requirements...
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.
Essential Duties and Responsibilities:
• Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
• Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
• Develop work schedules and assign duties to direct report personnel to ensure efficiency
• Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
• Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
• Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
• Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
• Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports’ quality performance and trending call types, and providing coaching on a regular basis
• Participate in meetings and recommend changes to policies and procedures
• Assume leadership responsibility for departmental tasks and call center activities as required
• Support and enforce call center expectations
• Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
• Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
• Maintain a high level of confidentiality while performing all work tasks
• Perform other duties as assigned by leadership.
Minimum Requirements
Minimum Requirements:
• Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
• Minimum of two (2) years of experience in a call center environment preferred.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances Show more details...
via Media Bistro
posted_at: 3 days agoschedule_type: Full-time
Description & RequirementsSince 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy,
Description & RequirementsSince 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.Essential Duties and Responsibilities: - Research, gather and synthesize scientific and policy information translating that information into understandable, audience appropriate communication products. - Understand, interpret, identify and... select appropriate and scientifically accurate and understandable images and graphics to enhance communication products on a regular basis usable by a variety of audiences. - Provide written and oral communications to support the client in relaying clear, concise, and understandable information to various target audiences. - Develop and edit audience-appropriate reports, news articles, technical publications, brochures, periodicals, speeches, audio-visual materials, profiles, feature stories and Q & As for online, social media and printed content. - Write, coordinate and upload stories, videos, and pictures to government websites and social media sites including Facebook, Twitter and Instagram accounts. - Collaborate with other departments to ensure internal communications are accessible and meet corporate brand standards. - Test to ensure accessibility solutions are effective and successful. - Create and publish documentations, manuals, and additional forms of publications. - Oversee complex team and department projects and processes; coach, review, and delegate work to lower level professionals. Minimum Requirements: - Bachelor's degree in related field. - 7-10 years of relevant professional experience.At Maximus, we are growing our digital team to better serve our organization and our clients in the government, health, and human services space. We believe that great outcomes define our success. We like to turn bold ideas into delightful solutions. We use methodologies grounded in design thinking, lean, and agile to help solve complicated problems in a cost effective, rapid and precise manner.As part of the digital creative agency, the Digital Content Lead will play a pivotal role in transforming complex government benefits programs and improving the total experience across all communication channels, with a specific focus on conducting content audits, arranging content plans, and applying plain language principles.Essential Duties and Responsibilities:-?Collaborate with our clients to plan and develop content for multi-channel digital campaigns for government programs.?Write campaign content across all relevant platforms and channels. This includes writing for web, mobile, video, email, SMS, chat, call scripts, IVR, and print materials.?Develop and manage client editorial guidelines for tone and style, and ensure they are followed.?Perform content audits and gap analyses to assess how well existing content is performing and determine what type of content is missing.?Manage planning, delivery, and quality of content and writing projects to meet business requirements for individual projects.?Research, gather, and synthesize health and human services program information and convert information into clear, concise, understandable, audience-appropriate communication products.?Review and edit project deliverables to ensure they apply plain language best practices, are consistent throughout, are free of grammar and spelling errors, and are at desired reading level.?Evaluate content effectiveness, develop content improvement strategies, and oversee projects with multiple content contributors.?Leverage research, personas, journey maps, and data to plan and develop content strategies and information architecture for websites and other digital products to meet client goals and end user needs.?Create and maintain content strategy documents, information architecture diagrams, content matrices, content roadmaps, and web content style guides.?Produce and refine content that is primed for search engine visibility and aligns with contemporary SEO guidelines.?Coach, review, and delegate the work of professionals who support the project.?Support several clients or project teams simultaneously in a fast-paced environment.?Independently create project case studies, publications, marketing materials, and presentations.?Review processes and procedures, identifying opportunities for improvement, change management?Attention to detail; results-driven; demonstrated success in meeting deadlines and ability to work under high pressure situations?Build relationships and grow trust with clients, stakeholders, other departments, and digital team.Minimum Requirements:?Bachelor's degree in related field.?7-10 years of relevant professional experience.?The Digital Content Lead will be able to work hybrid out of the Princeton office location at least three (3) days per week.Additional Qualifications:?A portfolio demonstrating digital-first campaign experience is required.?Experience in (or knowledge of) health and human services programs required.?Experience with government clients is preferred.?Experience in technical writing and/or plain language writing and editing to plan, direct, design, and edit content is preferred.?Experience designing, planning, and delivering content projects using digital writing and editing best practices required (e.g., websites, mobile apps, web chat, etc.) required.?Knowledge of web content and development processes, best practices, and emerging trends.?Experience with cutting edge content management software and/or tools to maintain/search written print and digital program materials?Experience with Adobe Creative Suite and Adobe Experience Manager is required.?Experience working with Agile teams is preferred.?Experience developing search-optimized content is preferred.?Proficient in Microsoft O365.#techjobs #dice #LI-MS1 #HighlightedJobs0227x #HighlightedJobs0227li #HighlightedJobs0305X #HighlightedJobs0305LIEEO StatementEEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We?re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.Pay TransparencyMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.#J-18808-Ljbffr
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