Most recent job postings at Mendeley
via Mendeley schedule_type: Full-time
Come Join one of Westchester's Top Health Networks Full and Part Time Opportunities in Harrison, NY... Scarsdale Medical Group Scarsdale Medical Group (SMG) is a multispecialty practice that has been serving Westchester County and the surrounding Hudson Valley area with high-quality, individualized care since 1957. Along with our partnerhip with White Plains Hospital, we are also able to benefit the communities and patients we jointly serve. It Come Join one of Westchester's Top Health Networks

Full and Part Time Opportunities in Harrison, NY...

Scarsdale Medical Group

Scarsdale Medical Group (SMG) is a multispecialty practice that has been serving Westchester County and the surrounding Hudson Valley area with high-quality, individualized care since 1957. Along with our partnerhip with White Plains Hospital, we are also able to benefit the communities and patients we jointly serve. It ensures our patients have the full spectrum of their healthcare needs met in a convenient, efficient manner.

This very successful and well-known practice is now welcoming candidates interested in joining our Dermatology Department. The ideal candidates must have experience in a mix of general, surgical and cosmetic dermatology and a capacity to provide comprehensive, individualized care in a compassionate and professional manner.

Position Qualifications:
• Medical Degree from an Accredited University New York Medical License Board Eligible/ Board Certified in Dermatology Excellent communication and interpersonal skills Seasoned Dermatologist and new graduates are encouraged to apply.

Benefits
• Competitive Salaries & world class benefits Medical/Dental/Vision 403(b) and 457(b) Allowances for CME and Dues FSA Wellness programs Work/life balance

For immediate consideration and to learn more, please send your CV to: JoAnne Carrier. E-mail: jcarrier@wphospital.org

HARRISON, NY - Harrison is one of the best places in New York to live, coming in at the No. 193 spot in Niche.com's 2022 rankings. The survey was based on public schools, crime rates, cost of living and family-friendly amenities.Harrison is famous for being the home of several exclusive country clubs and prestigious golf courses, including the Westchester Country Club which hosts the famous annual Westchester Classic Golf tournament.

We are an Equal Opportunity Employer commited to diversity and inclusion in the workplace
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via Mendeley posted_at: 3 days agoschedule_type: Full-time
Responsibilities for this Position Contractor Program Security Officer (CPSO ... Job ID: 2023-58950 USA-AZ-Scottsdale Required Clearance: TS/SCI Posted Date: 2/28/2023 Category: Security Employment Type: Full Time Hiring Company: General Dynamics Mission Systems, Inc. Basic Qualifications Bachelors degree in Administration of Justice, Criminal Justice, Law Enforcement or related field or the equivalent is required plus a minimum of 2 years relevant Responsibilities for this Position
Contractor Program Security Officer (CPSO
...
Job ID: 2023-58950
USA-AZ-Scottsdale
Required Clearance: TS/SCI
Posted Date: 2/28/2023
Category: Security
Employment Type: Full Time
Hiring Company: General Dynamics Mission Systems, Inc.

Basic Qualifications

Bachelors degree in Administration of Justice, Criminal Justice, Law Enforcement or related field or the equivalent is required plus a minimum of 2 years relevant experience; or Master's degree. General Dynamics experience is strongly preferred.

CLEARANCE REQUIREMENTS:
Department of Defense TS/SCI security clearance is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.

Responsibilities for this Position

As CPSO for the Security Organization, youll be a member of a cross functional team responsible for Security aspects on programs.

We encourage you to apply if you have any of these preferred skills or experiences:
• Ability to solve problems of vary levels of complexity.
• Ability to excel in a fast-paced work environment in a variety of program areas.
• Strong organizational skills and attention to detail.

What sets you apart:
• Prior experience as a CPSO
• Knowledgeable of ICDs, JSIG, TEMPEST and SAP directives and Program Security requirements
• Willing to work extended hours, in a fast paced, deadline driven environment in a variety of program areas
• Experience with Classification Marking and Document Reviews
• Strong presentation skills

Our Commitment to You:
• An exciting career path with opportunities for continuous learning and development.
• Research oriented work, alongside award winning teams developing practical solutions for our nations security
• Flexible schedules with every other Friday off work, if desired (9/80 schedule)
• Competitive benefits, including 401k matching, flex time off, paid parental leave, healthcare benefits, health & wellness programs, employee resource and social groups, and more
• See more at gdmissionsystems.com/careers/why-work-for-us/benefits

Workplace Options:

This position is fully on-site.

While on-site, you will be a part of the Scottsdale team.

Company Overview

At General Dynamics Mission Systems, we rise to the challenge each day to ensure the safety of those that lead, serve, and protect the world we live in. We do this by making the worlds most advanced defense platforms even smarter. Our engineers redefine whats possible and our manufacturing team brings it to life, building the brains behind the brawn on submarines, ships, combat vehicles, aircraft, satellites, and other advanced systems.

We pride ourselves in being a great place to work with this shared sense of purpose, committed to a diverse and exciting employee experience that drives innovation and creates a community where all feel welcome and a part of something amazing.

We offer highly competitive benefits and a flexible work environment where contributions are recognized and rewarded. To see more about our benefits, visit https://gdmissionsystems.com/careers/why-work-for-us/benefits

General Dynamics is an Equal Opportunity/Affirmative Action Employer that is committed to hiring a diverse and talented workforce. EOE/Disability/Veteran

PI206950601
Job Category
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via Mendeley posted_at: 15 days agoschedule_type: Full-time
Columbia University's Mortimer B. Zuckerman Mind Brain Behavior Institute brings together world-class scientists across academic disciplines conducting pioneering research to transform our understanding of how the brain works – and gives rise to mind and behavior. The Institute fosters a collaborative and inclusive environment across 50+ labs, advancing insights into human health by exploring how... the brain develops, performs, endures and recovers. At Columbia University's Mortimer B. Zuckerman Mind Brain Behavior Institute brings together world-class scientists across academic disciplines conducting pioneering research to transform our understanding of how the brain works – and gives rise to mind and behavior. The Institute fosters a collaborative and inclusive environment across 50+ labs, advancing insights into human health by exploring how... the brain develops, performs, endures and recovers.

At the Zuckerman Institute, we are committed to becoming a more inclusive, equitable, and diverse place of scientific discovery and supporting a culture of respect. Promoting diversity in science will help drive the transformative science (http://academic.oup.com/jid/article/220/Supplement\_2/S33/5552350) that can change the world.

Situated in the Jerome L. Greene Science Center on Columbia’s Manhattanville campus, the state-of-the-art building offers an environment where the highest level of scholarly scientific research takes place on a daily basis, with the benefit of being located in the heart of New York, one of the world’s most vibrant and culturally rich cities.

The Hillman Lab in the Zuckerman Institute at Columbia University develops and applies advanced

optical imaging and microscopy techniques to study the structure and function of the brain across

species. We are seeking an Associate Research Scientist (ARS) to play a central role in this research

program. The ideal candidate will have expertise in advanced imaging, including the development and

use of microscopy techniques, expertise in hardware, software, computers, and troubleshooting. The

ideal candidate will also have expertise in performing research that utilizes microscopy technologies

including but not limited to studying the functional circuits in the brains of a range of living organisms,

as well as the brain’s structural organization and connectivity. The successful candidate will also have

strong people skills including a willingness to supervise and mentor trainees, manage their time and

have strong motivation and drive for scientific research.

Minimum Qualifications:

MD, Ph.D., or doctorate in a related field of science or engineering.

Preferred:

Strong candidates will have an aptitude for interdisciplinary work and at least 2 years of research

experience with increasing levels of independence.

Columbia University is an Equal Opportunity Employer / Disability / Veteran

Pay Transparency Disclosure

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting
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via Mendeley posted_at: 15 days agoschedule_type: Full-time
Dynamics CRM Developer - $135k - Remote This client works in FinTech as a payment provider and are looking for a D365 CE Devleoper to implement and upgrade their system. In this position you will create plug-ins, customizations and configurations. This person will be expected to one day manage a team that works on the CRM... The ideal candidate for this position has: • 5+ years of experience in Dynamics CRM • Object-oriented programming and Dynamics CRM Developer - $135k - Remote

This client works in FinTech as a payment provider and are looking for a D365 CE Devleoper to implement and upgrade their system. In this position you will create plug-ins, customizations and configurations. This person will be expected to one day manage a team that works on the CRM...

The ideal candidate for this position has:
• 5+ years of experience in Dynamics CRM
• Object-oriented programming and design experience
• Experience in a SCRUM and Agile environment
• Expert knowledge of Power Platform
• In depth knowledge of C#.NET and Canvas and Model Driven applications

This position is offering an incredible benefits package, including but not limited to:
• Generous PTO
• Health, dental & vision insurance
• Competitive salary - $135k
• Remote
• Bonus

To apply please send resumes to Isaac Heatley at I.heatley@nigelfrank.com or call 347-783-6527. Interviews happening daily!

Nigel Frank International is the global leader for Microsoft Dynamics recruitment, advertising more Dynamics CRM jobs than any other agency. We deal with both Microsoft Partners & End Users throughout North America. By specializing solely in placing candidates in the Microsoft Dynamics market I have built relationships with most of the key employers in North America and have an unrivalled understanding of where the best opportunities and Dynamics CRM jobs are.

I understand the need for discretion and would welcome the opportunity to speak to any Microsoft Dynamics CRM candidates that are considering a new career or job either now or in the future. Confidentiality is of course guaranteed. For information on the Microsoft Dynamics market and some of the opportunities and Dynamics CRM jobs that are available I can be contacted on 347 783 6527. Please see www.nigelfrank.com for more fantastic Microsoft Dynamics opportunities!

Nigel Frank International Inc. is acting as an Employment Agency in relation to this vacancy
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via Mendeley posted_at: 5 days agoschedule_type: Full-time
• Assistant Vice President of Research Technology* Baylor University invites nominations and applications for the position of Assistant Vice President for Research Technology... Reporting to the Associate Vice President CIO/CISO, the AVPRT leads a team charged with supporting the enabling research technology for faculty researchers. This centralized effort includes managing secure data services, the research technology software catalog, high performance • Assistant Vice President of Research Technology*

Baylor University invites nominations and applications for the position of Assistant Vice President for Research Technology...

Reporting to the Associate Vice President CIO/CISO, the AVPRT leads a team charged with supporting the enabling research technology for faculty researchers. This centralized effort includes managing secure data services, the research technology software catalog, high performance computing and other specialized research technology requests. The AVPRT will educate the campus on research technology capabilities, processes and strategic initiatives, providing pathways for faculty researchers to meet their technology needs and educating faculty on standard software and services that can provide rapid solutions for their research needs. The AVPRT will also advise leadership of resource capacity and potential needs for research computing. This will be done while building and maintaining strong working relationships with university stakeholders broadly, alongside a sharp focus on faculty researchers.

Baylor University is a private Christian University and a nationally ranked Research 1 institution. The University provides a vibrant campus community for more than 20,000 students by blending interdisciplinary research with an international reputation for educational excellence and a faculty commitment to teaching and scholarship. Chartered in 1845 by the Republic of Texas through the efforts of Baptist pioneers, Baylor is the oldest continually operating University in Texas. Located in Waco, Baylor welcomes students from all 50 states and more than 90 countries to study a broad range of degrees among its 12 nationally recognized academic divisions.

Waco sits along the Brazos River and is conveniently located in between Dallas, Austin, and Houston. With a metro population of more than 245,000, Wacoans come from diverse backgrounds and represent myriad cultures, religions, and identities. The vibrant city is filled with distinct districts, each home to shops, restaurants, and attractions with unique characteristics.

Successful candidates will possess:
• A Master's degree (computer science preferred) and five years of experience
• The capacity to enable research technology at an R1 university
• Knowledge of implementing data security plans and meeting grant requirements
• Knowledge of current and emerging research technologies
• A passion for exceeding customer expectations and an ability to anticipate technology needs
• An active Christian or Jewish faith
• Additional desired competencies in:
• Collaborative leadership
• Project management (faculty project experience preferred)
• Problem solving and analytical acumen
• Priority setting and time management
• Customer service

The Search Profile, with additional information about Baylor University, the opportunities

for the AVPRT, and instructions for application, may be found at:

[https://www.agbsearch.com/searches/assistant-vice-president-of-research-...(https://www.agbsearch.com/searches/assistant-vice-president-of-research-...)
• Nominations and Applications*
• The application deadline for best consideration is March 24, 2023. *The search will remain open until the appointment is made.

Candidates are requested to submit the following:
• A resume
• A letter of interest
• The contact information for five references (to be contacted with candidate's permission at a later date).

Application materials should be sent to: [BaylorAVPRT@agbsearch.com](mailto:BaylorBusiness@agbsearch.com)

Nominations and expressions of interest in the Business Officer position are encouraged. Please direct them to [BaylorAVPRT@agbsearch.com](mailto:BaylorBusiness@agbsearch.com) or to the AGB search consultants listed below:
• Dr. Margaret "Peggy" Plympton, Principal* - margaret.plympton@agbsearch.com / (484) 554-4542
• Dr. Jerome "Jerry" Gilbert, Executive Search Consultant* - jerry.gilbert@agbsearch.com / (662) 769-1021

Baylor University is a private not-for-profit university affiliated with the Baptist General Convention of Texas. As an Affirmative Action/Equal Opportunity employer, Baylor is committed to compliance with all applicable anti-discrimination laws, including those regarding age, race, color, sex, national origin, military service, genetic information, and disability. Baylor's commitment to equal opportunity and respect of others does not undermine the validity and effect of the constitutional and statutory protections for its religious liberty, including, without limitation, the religious organization exemption under Title VII of the Civil Rights Act of 1964, the religious exemption to Title IX of the Education Amendments of 1972, and the Free Exercise Clause of the First Amendment to the United States Constitution, among others. Baylor encourages women, minorities, veterans, and individuals with disabilities to apply.

EEO/M/F/Vets/Disabled
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via Mendeley posted_at: 4 days agoschedule_type: Full-time
Dean of the Library UMass Dartmouth, a thriving public research university and critical engine of social mobility located on Massachusetts' Southcoast, invites nominations and applications for the position of Dean of the Library. Reporting directly to Provost and Vice Chancellor for Academic Affairs Hanchen Huang, the Dean is a critical partner in, and facilitator of, the intensive intellectual... engagement that characterizes relationships between Dean of the Library

UMass Dartmouth, a thriving public research university and critical engine of social mobility located on Massachusetts' Southcoast, invites nominations and applications for the position of Dean of the Library. Reporting directly to Provost and Vice Chancellor for Academic Affairs Hanchen Huang, the Dean is a critical partner in, and facilitator of, the intensive intellectual... engagement that characterizes relationships between students and faculty at the University. In collaboration with a team of 21 talented and dedicated Library staff and faculty, the Dean will have a tremendous opportunity to build even further upon the Library's exceptionally service- and innovation-oriented culture.

The UMass Dartmouth Library has a long history of being a leader in the adoption of new library technologies and innovative programming, and the Dean will be tasked with reinvigorating this legacy. The Dean will lead an inclusive process of developing and implementing a comprehensive strategic vision for the future of the Library, in terms of how its physical spaces on campus are used, its central role in student and faculty knowledge creation, and its relationship to the fast-changing world of information management. Diversity, equity, and inclusion in all forms are core values for UMass Dartmouth and the Library, and the Dean will bring a deep commitment to and demonstrated track record in these areas.

Established in 1895, UMass Dartmouth has evolved from its textile roots into a comprehensive, nationally ranked research university that offers an array of highly regarded undergraduate and graduate programs in the liberal arts and sciences, business, engineering, nursing and health sciences, and the visual and performing arts. The University also includes the only public law school in Massachusetts, a School of Marine Science and Technology offering graduate degrees, and a newly launched Honors College. Ranked second in Massachusetts for social mobility, UMass Dartmouth is proud to serve as an important engine of opportunity for a diverse and talented student body.

The ideal candidate to become the Dean of the Library will hold an ALA-accredited degree or an international equivalent, or an advanced degree in a relevant field, as well as demonstrate effective leadership and management experience within an academic library setting.

To view the full position profile, please visit Storbeck Search's [website](https://diversifiedsearchgroup.com/search/umass-dartmouth-dean-of-the-li...).

For best consideration, please send all nominations and applications to:
• Matthew Bunting, Managing Director*
• Alyssa Perez, Senior Associate*
• Storbeck Search*

[UMassDartmouthLibraryDean@storbecksearch.com](mailto:UMassDartmouthLibraryDean@storbecksearch.com)

It is the policy of UMass Dartmouth not to discriminate against any applicant for admission or employment, or against any employee, or in any educational programs, on the basis of race, color, religion, national origin, age, veteran status, disability, sex, or sexual orientation
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via Mendeley schedule_type: Full-time
Overview: CiraConnect provides world-class cloud-based software and on-demand “back-office” shared services (SaaS) for self-managed community associations, professional community association management companies and residential real estate developers servicing the needs of homeowner associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts and... large master planned communities. CiraConnect maintains Overview:

CiraConnect provides world-class cloud-based software and on-demand “back-office” shared services (SaaS) for self-managed community associations, professional community association management companies and residential real estate developers servicing the needs of homeowner associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts and... large master planned communities. CiraConnect maintains an in-house software development team that places a premium on integrated software solutions and business process automation as tools to enable our employees to better service our clients and increase their job satisfaction.

Responsibilities:

This is not a remote position

The Desktop Support position is responsible for interacting directly with employees via a ticketing system and calling users back to assist with issues. To be considered you must be self-motivated, pleasantly aggressive, and have high personal ethics. You must be able to develop professional and personal relationships with co-workers and end-users, and you must be a positive and people-oriented person with excellent oral and written English communication skills. Attention to details is a must.

· Install drivers / hardware

· New user set ups (set up new login profiles, printers, shortcuts, mapped drives, etc.)

· Hardware support (desktops, laptops, printers, etc.)

· 1st and 2nd level troubleshooting

· Assist with higher level tasks when needed

Qualifications:

· 2+ years of desktop support experience

· Intermediate knowledge of networking (wired and wireless)

· Office apps (documents, spreadsheets primarily)

· Desktop Support knowledge within a corporate environment (domains, DNS, etc)

· 1st to 2nd level troubleshooting skills (some issues will require more than basic PC knowledge)

· Great attention to details

· Willing to learn new tasks / skills

· Good written AND verbal communication skills

· Pleasant personality and ability to clearly communicate with people.

· Must be able to succeed in a dynamic team environment and be open to overtime when necessary

This position requires the successful completion of a background investigation and/or drug screen.

Benefits Summary

· Health / Dental / Vision Insurance

· Life / Disability Insurance

· 401(k) Program

Compensation: $50,000-$65,000/yr

Full Benefits Offered
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via Mendeley schedule_type: Full-time
Essential Functions: Attends to customer issues through telephone, walk-up, or ticketing system; troubleshoots and provides solutions to common issues on the first call as often as possible Concisely and accurately captures issue detail and symptom history... Identifies, coordinates, and follows up with specialist resources need to resolve more complex problems Monitors progress of issue resolution and escalates delays as identified Contributes Essential Functions: Attends to customer issues through telephone, walk-up, or ticketing system; troubleshoots and provides solutions to common issues on the first call as often as possible

Concisely and accurately captures issue detail and symptom history...

Identifies, coordinates, and follows up with specialist resources need to resolve more complex problems

Monitors progress of issue resolution and escalates delays as identified

Contributes to the development and maintenance of a knowledgebase of frequently asked questions, troubleshooting instructions and how-to steps

Thoroughly documents issue resolution and communicates back to customer

Maintains individual knowledge of enterprise systems, software, hardware, network and cyber security standards and policies

Works closely and in parallel with the systems and desktop engineering staff, application support staff and application vendors to analyze & troubleshoot and update or upgrade new and existing desktop and network applications at Health System.

Escalates identified patterns and network related problems to appropriate technical staff (Problem Management)

Mentors junior level technical staff for issues beyond their skill level or when having difficulty resolving technical issues

Provides motivational influence in orientation of new staff defining exceptional technical and customer service expectations

Job Type: Contract

Salary: $20.00 - $25.00 per hour

Schedule:
• 8 hour shift

Ability to commute/relocate:
• Akron, OH 44304: Reliably commute or planning to relocate before starting work (Required)

Experience:
• Active Directory: 2 years (Required)
• IT service management: 1 year (Preferred)
• Healthcare: 1 year (Required)

Work Location: One location
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via Mendeley schedule_type: Full-time
Hi Hope you are doing good... Pl find the job description below and kindly let me know your availability for this position. Job Title: Desk Side Support Location: Geismar, LA Mode: Contract/ Fulltime Is remote option available during COVID : - NO (Onsite required from Day 1) Key Accountabilities: Support End User Technology Needs • Respond to employee various technology needs in person or via email, phone, instant messenger, or screen share Hi

Hope you are doing good...

Pl find the job description below and kindly let me know your availability for this position.

Job Title: Desk Side Support

Location: Geismar, LA

Mode: Contract/ Fulltime

Is remote option available during COVID : - NO (Onsite required from Day 1)

Key Accountabilities:

Support End User Technology Needs

• Respond to employee various technology needs in person or via email, phone, instant messenger, or screen share software to provide support for windows hardware, operating systems, applications, printers, video conference system, etc.

• Use ServiceDesk management system and other means to respond to user support requests

User Administration

• Onboard new users by creating all new user account information including, but not limited to Active Directory, Enterprise Resource Planning (ERP) systems, phone system, video conference, intranet, etc.

• Assist with Sarbanes Oxley documentation gathering activities

• Maintain asset management system

New User Computer Deployment

• Responsible for executing PC setup and desktop image deployment for all new users

• Maintain and execute PC deployment imaging system

• Install PC hardware peripherals and phone handsets

• Install printer hardware and drivers as needed

• Train users as needed

• Install software packages as needed

JOB QUALIFICATIONS:

Education Required:

2 year associates degree – Information Technology related degree and 2+ years related work experience

OR

4 year bachelor’s degree – Information Technology/Computer Science/Computer Engineering related degree preferred

OR

4+ years Information Technology related work experience

Skills Required:

• Strong verbal and written communication skills

• Advanced desktop support - client side or remote

• Build and deploy/setup computers and work stations

• Ability to maintain desktop deployment methods or imaging software

• Install and configure host-based antivirus software

• Desktop – Windows 10 installation, support, patching, and troubleshooting

• Ability to modify system registry

• Support of Office 2013, 2016, 2019, Chrome, IE 11, MS Edge

• Troubleshoot network printers

• Active Directory understanding - client side

• Demonstrated experience providing support with remote tools

• Install and troubleshoot 3rd party applications on the desktop

• Ability to install and update device drivers

• Preferred skills or knowledge:

• Experience training/mentoring junior technicians

• JD Edwards support experience

• Oracle Transportation Management support experience

• SQL database administration network skills relating to Ethernet switch configuration

• PowerShell knowledge or experience

• Network skills relating to firewall and VPN configuration

• VMware and virtualization technologies

• Experience with backup systems and software

• Ability to troubleshoot wireless network problems – client side

• ITIL knowledge and certifications

Thanks & Regards,

Aravindh

Technical Recruiter
• S2S SOFT LLC*

Direct: +1 (phone number removed)

Office: +1 (phone number removed)

Fax: (phone number removed)

7567 Amador Valley Blvd #111, Dublin, CA, 94568

Disclaimer:

You received this message in response to your interest in such jobs or your past interaction with our company. If you have received this email in error or prefer not to receive such emails in the future, lease reply with “REMOVE” in the subject line. All remove requests will be honored ASAP. We sincerely apologize for any inconvenience caused.

Job Types: Contract, Full-time

Salary: From $55,000.00 per year

Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:
• 8 hour shift
• Monday to Friday

Ability to commute/relocate:
• Geismar, LA 70734: Reliably commute or planning to relocate before starting work (Required)

Experience:
• Desktop support: 1 year (Preferred)
• iOS: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location
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via Mendeley schedule_type: Full-time
Job Description JOB SUMMARY... Provide basic desktop support on a variety of issues through identification, research, and resolution of technical problems. Manage assigned helpdesk tickets and phone calls using best practices, excellent communications skills and IT department procedures to perform technical support. Review and complete assigned tickets within established Service Level Agreements (SLA). Promote excellent customer relations in every Job Description

JOB SUMMARY...

Provide basic desktop support on a variety of issues through identification, research, and resolution of technical problems. Manage assigned helpdesk tickets and phone calls using best practices, excellent communications skills and IT department procedures to perform technical support. Review and complete assigned tickets within established Service Level Agreements (SLA). Promote excellent customer relations in every customer transaction, contact and communication.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience.

Perform general technical support and troubleshooting of desktop systems hardware and software, local telephony, truck systems, printers, multi-function printers, scanners, video conferencing systems, mobile devices and other technologies as defined and required.

Investigate system issues and provide solutions using specific product knowledge, system tools and established methods and procedures. Document solutions and maintain helpdesk ticket information and transactions as required and within established SLA.

Work with desktop engineering to refine desktop configurations. Plan, test and implement new or revised desktop solutions.

Work with the team to resolve low level hardware and software issues.

Resolve basic problems, provide remote assistance, document and manage tickets as call load dictates and within defined SLA.

Participate in desktop, peripheral, building moves, additions, support and other projects as defined and required.

Work with Desktop Engineering to maintain accurate hardware and software inventories.

Complete assigned project task of low to medium complexity resulting in successful, on time, high quality deliverables.

Perform other duties as assigned.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Technical understanding of the Internet, URLs, and email. Experience with common enterprise infrastructure protocols and services including LAN/WAN, Active Directory, DNS, DHCP, VPN, networking and Voice over IP

Proficiency with using Windows 10, Mac OSX, Apple iOS, and Android mobile operating systems

Proficiency with Microsoft Office applications and WebEx Tools

PC hardware, IP Phones, Video conferencing, & physical network connectivity

Telecommunications principles

Usage of MECM (SCCM) and Cherwell Ticketing

Symantec Antivirus, SEP, and VIP software

Bitlocker Encryption

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

Ability to write reports, business correspondence, and procedure manuals

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

A valid driver’s license as well as a good driving record

Ability to work with small components and wiring

Required Education

Associate’s degree. College technical school degree or equivalent work experience is required

Minimum A+ or Net+ or one higher technical certification

Required Related Work Experience and Number of Years

1 year of Desktop support experience

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

CompTIA A+ is a plus

Preferred Education

Computer Science or MIS Technical Certification

WORKING CONDITIONS

Office environment

Travel may be required to remote area locations as required

PHYSICAL AND MENTAL REQUIREMENTS

Physical Requirements

Ability to lift up to 50 lbs
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