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Most recent job postings at Metronet
via LinkedIn
posted_at: 3 days agoschedule_type: Full-time
MetroNet has an immediate opening for a Remote; Business Tech Support Technician!
At MetroNet, our culture is at the heart of everything we do. This is seen in the way we serve our customers, interact with each other, and take care of our company. As one of the fastest growing 100% Fiber-Optic technology companies, we pride ourselves on having an outstanding company culture and work environment... We value work-life harmony and your ability to manage
MetroNet has an immediate opening for a Remote; Business Tech Support Technician!
At MetroNet, our culture is at the heart of everything we do. This is seen in the way we serve our customers, interact with each other, and take care of our company. As one of the fastest growing 100% Fiber-Optic technology companies, we pride ourselves on having an outstanding company culture and work environment... We value work-life harmony and your ability to manage your workload - that’s why this role is 100% remote!
We’re looking for motivated, self-starters to join our team and help us build upon our culture!
Why MetroNet?
We believe that work/life harmony should be easy to achieve. We offer a variety of resources and support needed to bring your full self to work and stay present and committed to the people who matter most - your family.
Total Rewards:
• 80% of Medical premiums paid for by the company
• Company-paid Disability and Life insurance
• EAP (Employee Assistance Program)
• 401(k) company match dollar for dollar up to 6%
• Equipment and resources provided on day one
• Opportunities for advancement
• Professional development programs
• Associate perks and discounts
• Discounted MetroNet service in our serviceable area
• And more!
Job Summary:
The successful Business Tech Support Technician will support business customers with their Internet, Video and Phone services. This position calls on knowledge of telecommunications and technology. This person will respond to technical support requests and perform initial problem identification and analysis of ONTs, Routers, network switches, and STB/DVRs. Business Tech Support Technicians will also be responsible for troubleshooting and assisting customers making changes to complex HPBX phone systems. They will also capture detailed problem analysis and resolution plans in the customer database.
What you will be doing:
• Determine the scope of customer issues in an effective and professional manner
• Effectively resolve customer issues timely
• Properly document all customer interactions
• Represent MetroNet professionally and ethically
• Maintain a high level of customer satisfaction with focus on first call resolution
• Provide ONT troubleshooting, rebuilding, and provisioning
• Complete router troubleshooting and setups
• Provide voice service troubleshooting and reset voicemail passwords
• Educate customers on setting up their customer portal account
What You Need For This Position:
• High School Diploma or GED
• A+ Certification is Preferred
• Experience in Service Specific Troubleshooting Methods
• Responsible, Self-Motivated, Organized, and a Quick Learner
• Analytical/Logical Problem-Solving Skills
• Patient - The Ability to Guide and Teach via the Phone
• Adaptability to Change – Comfortable in a Rapidly Evolving Environment
Find out what it means to love your career and apply now!
MetroNet is an EQUAL OPPORTUNITY EMPLOYER
Pay: $20/hr Show more details...
At MetroNet, our culture is at the heart of everything we do. This is seen in the way we serve our customers, interact with each other, and take care of our company. As one of the fastest growing 100% Fiber-Optic technology companies, we pride ourselves on having an outstanding company culture and work environment... We value work-life harmony and your ability to manage your workload - that’s why this role is 100% remote!
We’re looking for motivated, self-starters to join our team and help us build upon our culture!
Why MetroNet?
We believe that work/life harmony should be easy to achieve. We offer a variety of resources and support needed to bring your full self to work and stay present and committed to the people who matter most - your family.
Total Rewards:
• 80% of Medical premiums paid for by the company
• Company-paid Disability and Life insurance
• EAP (Employee Assistance Program)
• 401(k) company match dollar for dollar up to 6%
• Equipment and resources provided on day one
• Opportunities for advancement
• Professional development programs
• Associate perks and discounts
• Discounted MetroNet service in our serviceable area
• And more!
Job Summary:
The successful Business Tech Support Technician will support business customers with their Internet, Video and Phone services. This position calls on knowledge of telecommunications and technology. This person will respond to technical support requests and perform initial problem identification and analysis of ONTs, Routers, network switches, and STB/DVRs. Business Tech Support Technicians will also be responsible for troubleshooting and assisting customers making changes to complex HPBX phone systems. They will also capture detailed problem analysis and resolution plans in the customer database.
What you will be doing:
• Determine the scope of customer issues in an effective and professional manner
• Effectively resolve customer issues timely
• Properly document all customer interactions
• Represent MetroNet professionally and ethically
• Maintain a high level of customer satisfaction with focus on first call resolution
• Provide ONT troubleshooting, rebuilding, and provisioning
• Complete router troubleshooting and setups
• Provide voice service troubleshooting and reset voicemail passwords
• Educate customers on setting up their customer portal account
What You Need For This Position:
• High School Diploma or GED
• A+ Certification is Preferred
• Experience in Service Specific Troubleshooting Methods
• Responsible, Self-Motivated, Organized, and a Quick Learner
• Analytical/Logical Problem-Solving Skills
• Patient - The Ability to Guide and Teach via the Phone
• Adaptability to Change – Comfortable in a Rapidly Evolving Environment
Find out what it means to love your career and apply now!
MetroNet is an EQUAL OPPORTUNITY EMPLOYER
Pay: $20/hr Show more details...
via ZipRecruiter
posted_at: 18 days agoschedule_type: Full-time
Metronet has an immediate opening for a Network Fiber Technician!
At Metronet, our culture is at the heart of everything we do. This is seen in the way we serve our customers, interact with each other, and take care of our company. As one of the fastest growing 100% Fiber-Optic technology companies, we pride ourselves on having an outstanding company culture and work environment. We value... work-life harmony and your ability to manage your workload.
We’re
Metronet has an immediate opening for a Network Fiber Technician!
At Metronet, our culture is at the heart of everything we do. This is seen in the way we serve our customers, interact with each other, and take care of our company. As one of the fastest growing 100% Fiber-Optic technology companies, we pride ourselves on having an outstanding company culture and work environment. We value... work-life harmony and your ability to manage your workload.
We’re looking for motivated, self-starters to join our team and help us build upon our culture!
Why Metronet?
We believe that work/life harmony should be easy to achieve. We offer a variety of resources and support needed to bring your full self to work and stay present and committed to the people who matter most - your family.
Total Rewards:
• 80% of Medical premiums paid for by the company
• Company-paid Disability and Life insurance
• EAP (Employee Assistance Program)
• 401(k) company match dollar for dollar up to 6%
• Equipment and resources provided on day one
• Opportunities for advancement
• Professional development programs
• Associate perks and discounts
• Discounted MetroNet service in our serviceable area
• And more!
• Job specific perks:
• Paid training at MetroNet University
• Company-paid logo attire/uniform
• Company vehicle and fuel card
• Cell phone allowance
• DOT Certification
• OSHA Certification
• On-Call Pay
Job Summary:
The purpose of the Network Fiber Technician is to be responsible for the terminating, splicing, bonding/grounding, documenting, and testing of all fiber optic cables within the systems fiber optic networks and their related equipment with the end goal of providing maximum operating efficiency.
What you will be doing:
• Perform all setup, testing and maintenance required for Customer Premise Equipment (CPE) installation of Plain Old Telephone Service (POTS), DSL and Networking services
• Install and maintain CPE Local Area Networks (LAN) and WiFi networks
• Install and maintain network interface devices (NID) and Optical Network Terminals (ONT)
• Perform skilled troubleshooting from the Main Distribution Frame (MDF) to the demarcation point including CPE
• Respond to trouble tickets within acceptable company timeframe standards
• Install Outside Plant (OSP) facilities according to engineered work orders or service orders
• Perform routine preventive maintenance and major repairs to distribution systems
• Perform cable/fiber testing and splicing
• Locate fiber optic cabling
• Record and report all record changes immediately
• Complete inventory replenish requests as needed
• Ability to be professional with customers and fellow associates
• Meet key performance metrics
• Physical ability to work in various conditions including, but not limited to adverse weather conditions
• Physical ability to work from a kneeling or standing position for long periods of time
• Physical ability to climb ladders with proper equipment up to 25 feet
• Able to lift and carry loads of up to 75lbs including ladder
• Ability to work with basic hand tools and other specialized equipment with training
• Operate and maintain company vehicle/equipment safely and professionally including a Department of Transportation (DOT) certified bucket truck and trailer
• Perform on-call rotation duties after regular business hours as needed
• Available to work overtime when deemed necessary, may include holidays and weekends
• Available to travel for training as needed
• Ability to work other duties as assigned
What You Need For This Position:
• High School Diploma or General Education Degree (GED)
• Strong work ethic
• Willingness to work with a team
• Ability to work independent from direct supervision
• One to two years in the telecommunications industry or related experience
• Some trade school training is desired
Find out what it means to love your career and apply now!
MetroNet is an EQUAL OPPORTUNITY EMPLOYER
#LI - SL1 Show more details...
At Metronet, our culture is at the heart of everything we do. This is seen in the way we serve our customers, interact with each other, and take care of our company. As one of the fastest growing 100% Fiber-Optic technology companies, we pride ourselves on having an outstanding company culture and work environment. We value... work-life harmony and your ability to manage your workload.
We’re looking for motivated, self-starters to join our team and help us build upon our culture!
Why Metronet?
We believe that work/life harmony should be easy to achieve. We offer a variety of resources and support needed to bring your full self to work and stay present and committed to the people who matter most - your family.
Total Rewards:
• 80% of Medical premiums paid for by the company
• Company-paid Disability and Life insurance
• EAP (Employee Assistance Program)
• 401(k) company match dollar for dollar up to 6%
• Equipment and resources provided on day one
• Opportunities for advancement
• Professional development programs
• Associate perks and discounts
• Discounted MetroNet service in our serviceable area
• And more!
• Job specific perks:
• Paid training at MetroNet University
• Company-paid logo attire/uniform
• Company vehicle and fuel card
• Cell phone allowance
• DOT Certification
• OSHA Certification
• On-Call Pay
Job Summary:
The purpose of the Network Fiber Technician is to be responsible for the terminating, splicing, bonding/grounding, documenting, and testing of all fiber optic cables within the systems fiber optic networks and their related equipment with the end goal of providing maximum operating efficiency.
What you will be doing:
• Perform all setup, testing and maintenance required for Customer Premise Equipment (CPE) installation of Plain Old Telephone Service (POTS), DSL and Networking services
• Install and maintain CPE Local Area Networks (LAN) and WiFi networks
• Install and maintain network interface devices (NID) and Optical Network Terminals (ONT)
• Perform skilled troubleshooting from the Main Distribution Frame (MDF) to the demarcation point including CPE
• Respond to trouble tickets within acceptable company timeframe standards
• Install Outside Plant (OSP) facilities according to engineered work orders or service orders
• Perform routine preventive maintenance and major repairs to distribution systems
• Perform cable/fiber testing and splicing
• Locate fiber optic cabling
• Record and report all record changes immediately
• Complete inventory replenish requests as needed
• Ability to be professional with customers and fellow associates
• Meet key performance metrics
• Physical ability to work in various conditions including, but not limited to adverse weather conditions
• Physical ability to work from a kneeling or standing position for long periods of time
• Physical ability to climb ladders with proper equipment up to 25 feet
• Able to lift and carry loads of up to 75lbs including ladder
• Ability to work with basic hand tools and other specialized equipment with training
• Operate and maintain company vehicle/equipment safely and professionally including a Department of Transportation (DOT) certified bucket truck and trailer
• Perform on-call rotation duties after regular business hours as needed
• Available to work overtime when deemed necessary, may include holidays and weekends
• Available to travel for training as needed
• Ability to work other duties as assigned
What You Need For This Position:
• High School Diploma or General Education Degree (GED)
• Strong work ethic
• Willingness to work with a team
• Ability to work independent from direct supervision
• One to two years in the telecommunications industry or related experience
• Some trade school training is desired
Find out what it means to love your career and apply now!
MetroNet is an EQUAL OPPORTUNITY EMPLOYER
#LI - SL1 Show more details...
via LinkedIn
posted_at: 1 day agoschedule_type: Full-time
Supply Chain Manager - Metronet Supply
POSITION SUMMARY...
As Supply Chain Manager you will oversee, plan, monitor and manage teams supporting the Supply Chain. This position will ensure departmental and support personnel are focused on continuous improvement of processes. The Supply Chain Manager will also promote alignment by understanding and communicating customer needs and requirements throughout the organization. You will develop, optimize,
Supply Chain Manager - Metronet Supply
POSITION SUMMARY...
As Supply Chain Manager you will oversee, plan, monitor and manage teams supporting the Supply Chain. This position will ensure departmental and support personnel are focused on continuous improvement of processes. The Supply Chain Manager will also promote alignment by understanding and communicating customer needs and requirements throughout the organization. You will develop, optimize, and coordinate warehousing and distribution for warehouses in the growing Metronet Supply footprint. You must possess accurate and precise attention to detail to manage daily operations, logistics personnel, and logistics systems.
ESSENTIAL JOB FUNCTIONS MAY INCLUDE:
• Oversee, plan, monitor and manage teams supporting the Supply Chain and Warehousing teams
• Assist Evansville Warehouse operations and other cross-functional team members
• Ensure departmental and support personnel are focused on continuous improvement of processes
• Communicate to senior management Supply Chain and service issues with short- and long-term recommendations on resolution.
• Train, coach, and evaluate remote warehouse team
• Implement new strategies and initiatives
• Manages hourly employees through Supervisors in manufacturing, distribution, or office environments
• Maintain daily contact with your direct reports and understand current warehouse state every day
• Use remote solutions such as video conferencing to maintain contact regularly.
• Resolve daily Supply Chain issues
• Analyze, resolve, or escalate inventory issues for correct inventory levels in remote warehouses
• Assure remote workers check out inventory on a regular basis
• Review and analyze budgets, expenditures, and operations in remote cities
• Determine improvements in remote warehousing
• Provide leadership to help team develop skills and meet goals
• Develop and document standard operating procedures
• Implement new strategies and initiatives
• Travel up to 70% to Metronet Warehouse’s supporting onsite teams and associates
• Train, coach, and evaluate logistical team
• Assist logistics coordinator, warehouse specialists, and other team members
• All other duties as assigned
JOB QUALIFICATIONS AND REQUIREMENTS:
• Bachelor’s degree in Business, Supply Chain Management, or related field
• +5 years’ experience in logistics and warehousing to include warehouse layout, design, and TMS/WMS applications.
• Documented experience in a leadership position within a warehouse operation
• Proven leadership skills with remote team that encourage, build, and develop
• Proficient computer skills, including Microsoft Office Suite
• Excellent verbal and written communication skills including ability to coach and correct
• Six Sigma / Lean experience preferred
• Valid driver’s license
• Ability to lift up to 50 pounds
Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran
Salary Range: $70-80k/yr Show more details...
POSITION SUMMARY...
As Supply Chain Manager you will oversee, plan, monitor and manage teams supporting the Supply Chain. This position will ensure departmental and support personnel are focused on continuous improvement of processes. The Supply Chain Manager will also promote alignment by understanding and communicating customer needs and requirements throughout the organization. You will develop, optimize, and coordinate warehousing and distribution for warehouses in the growing Metronet Supply footprint. You must possess accurate and precise attention to detail to manage daily operations, logistics personnel, and logistics systems.
ESSENTIAL JOB FUNCTIONS MAY INCLUDE:
• Oversee, plan, monitor and manage teams supporting the Supply Chain and Warehousing teams
• Assist Evansville Warehouse operations and other cross-functional team members
• Ensure departmental and support personnel are focused on continuous improvement of processes
• Communicate to senior management Supply Chain and service issues with short- and long-term recommendations on resolution.
• Train, coach, and evaluate remote warehouse team
• Implement new strategies and initiatives
• Manages hourly employees through Supervisors in manufacturing, distribution, or office environments
• Maintain daily contact with your direct reports and understand current warehouse state every day
• Use remote solutions such as video conferencing to maintain contact regularly.
• Resolve daily Supply Chain issues
• Analyze, resolve, or escalate inventory issues for correct inventory levels in remote warehouses
• Assure remote workers check out inventory on a regular basis
• Review and analyze budgets, expenditures, and operations in remote cities
• Determine improvements in remote warehousing
• Provide leadership to help team develop skills and meet goals
• Develop and document standard operating procedures
• Implement new strategies and initiatives
• Travel up to 70% to Metronet Warehouse’s supporting onsite teams and associates
• Train, coach, and evaluate logistical team
• Assist logistics coordinator, warehouse specialists, and other team members
• All other duties as assigned
JOB QUALIFICATIONS AND REQUIREMENTS:
• Bachelor’s degree in Business, Supply Chain Management, or related field
• +5 years’ experience in logistics and warehousing to include warehouse layout, design, and TMS/WMS applications.
• Documented experience in a leadership position within a warehouse operation
• Proven leadership skills with remote team that encourage, build, and develop
• Proficient computer skills, including Microsoft Office Suite
• Excellent verbal and written communication skills including ability to coach and correct
• Six Sigma / Lean experience preferred
• Valid driver’s license
• Ability to lift up to 50 pounds
Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran
Salary Range: $70-80k/yr Show more details...
via MetroNet - Talentify
posted_at: 26 days agoschedule_type: Full-timework_from_home: 1
Love Your Mondays again!
Sales Support Associate...
Reporting directly to the Sales Support Lead, the Sales Support Associate will deliver excellent customer service for all sales channels across the Metronet footprint. This individual will work with internal and external sales professionals to ensure their success by offering assistance and guidance based on the needs of their customers. The Sales Support Associate will also work directly with
Love Your Mondays again!
Sales Support Associate...
Reporting directly to the Sales Support Lead, the Sales Support Associate will deliver excellent customer service for all sales channels across the Metronet footprint. This individual will work with internal and external sales professionals to ensure their success by offering assistance and guidance based on the needs of their customers. The Sales Support Associate will also work directly with Metronet customers on assigned tasks with a priority of improving the customer experience. Seeking an individual who enjoys a fast-paced environment and can work independently.
ESSENTIAL JOB FUNCTIONS:
• Assist and guide all Sales Associates (Retail, Door-to-Door, Reseller, MDU, etc.), while networking with other key department to ensure a streamlined operation is maintained.
• Assist with Reseller Partner Processes and Implementation, while supporting sales scheduling efforts (New Sales, Pre-Sales, Rescheduling) for all Sales Channels
• Advise associates and customers using Metronet’s products and services
• Effective in retention efforts and processes
• Maintain Personal Quotas, Customer Satisfaction Goals, and Availability Rates as assigned by Sales Support Supervisor
• Communicate courteously with customers and fellow associates
• Maintain accurate records of discussions or correspondence with customers and associates
• Produce written information for customers, often involving the use of computer packages and software
• Maintain a working knowledge of Metronet’s products and offers, competitors and progress of new-market builds
• Perform other duties as assigned
JOB QUALIFICATIONS AND REQUIREMENTS:
• High School degree or equivalent
• Communication skills that allow you to inform, help and mentor associates clearly and to liaise effectively with other professionals, vendors, and cross-functional associates
• Listening skills, to understand exactly what customers require
• Problem-solving skills
• Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations
• Creative thinking, to be able to come up with new ideas to improve sales support techniques, strategy, and customer service standards
• An ability to work well under pressure
• Available to work non-traditional hours when deemed necessary
What we offer
An opportunity to fuel your passions. We offer full benefits package, Health, Vision, Dental with competitive pay and aggressive 401k match up to 6%. You will have an opportunity to put your brand on paper and leave your mark on the Telecomm industry as we continue to grow rapidly!
Metro net is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran
Join us and find out what it means to love your career!
At Metronet, we are the nation’s largest independently own 100% Fiber Optic company founded in the Midwest. We are customer-focused and provide cutting-edge fiber optic communication services, including fiber internet and full-featured Fiber Phone. We have been growing communities since 2005 and have built networks in more than 300 communities across 16 states.
We are proudly recognized as a Top Diversity Employer by Diversity Jobs in 2022. We believe in our people by growing their talent, offering career paths, advancement opportunities and skill development.
#LI-AR1 Show more details...
Sales Support Associate...
Reporting directly to the Sales Support Lead, the Sales Support Associate will deliver excellent customer service for all sales channels across the Metronet footprint. This individual will work with internal and external sales professionals to ensure their success by offering assistance and guidance based on the needs of their customers. The Sales Support Associate will also work directly with Metronet customers on assigned tasks with a priority of improving the customer experience. Seeking an individual who enjoys a fast-paced environment and can work independently.
ESSENTIAL JOB FUNCTIONS:
• Assist and guide all Sales Associates (Retail, Door-to-Door, Reseller, MDU, etc.), while networking with other key department to ensure a streamlined operation is maintained.
• Assist with Reseller Partner Processes and Implementation, while supporting sales scheduling efforts (New Sales, Pre-Sales, Rescheduling) for all Sales Channels
• Advise associates and customers using Metronet’s products and services
• Effective in retention efforts and processes
• Maintain Personal Quotas, Customer Satisfaction Goals, and Availability Rates as assigned by Sales Support Supervisor
• Communicate courteously with customers and fellow associates
• Maintain accurate records of discussions or correspondence with customers and associates
• Produce written information for customers, often involving the use of computer packages and software
• Maintain a working knowledge of Metronet’s products and offers, competitors and progress of new-market builds
• Perform other duties as assigned
JOB QUALIFICATIONS AND REQUIREMENTS:
• High School degree or equivalent
• Communication skills that allow you to inform, help and mentor associates clearly and to liaise effectively with other professionals, vendors, and cross-functional associates
• Listening skills, to understand exactly what customers require
• Problem-solving skills
• Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations
• Creative thinking, to be able to come up with new ideas to improve sales support techniques, strategy, and customer service standards
• An ability to work well under pressure
• Available to work non-traditional hours when deemed necessary
What we offer
An opportunity to fuel your passions. We offer full benefits package, Health, Vision, Dental with competitive pay and aggressive 401k match up to 6%. You will have an opportunity to put your brand on paper and leave your mark on the Telecomm industry as we continue to grow rapidly!
Metro net is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran
Join us and find out what it means to love your career!
At Metronet, we are the nation’s largest independently own 100% Fiber Optic company founded in the Midwest. We are customer-focused and provide cutting-edge fiber optic communication services, including fiber internet and full-featured Fiber Phone. We have been growing communities since 2005 and have built networks in more than 300 communities across 16 states.
We are proudly recognized as a Top Diversity Employer by Diversity Jobs in 2022. We believe in our people by growing their talent, offering career paths, advancement opportunities and skill development.
#LI-AR1 Show more details...
via Built In
posted_at: 16 days agoschedule_type: Full-time
Love Your Mondays again!
Senior Business Account Executive...
The Senior Business Account Executive is an office-based position with travel to and around the assigned territory on a daily basis and is responsible for all the sales functions. This includes forecasting, soliciting, and securing orders from potential and existing business customers. Provides customer service and prepares periodic reports as required.
ESSENTIAL JOB FUNCTIONS:
• Secures
Love Your Mondays again!
Senior Business Account Executive...
The Senior Business Account Executive is an office-based position with travel to and around the assigned territory on a daily basis and is responsible for all the sales functions. This includes forecasting, soliciting, and securing orders from potential and existing business customers. Provides customer service and prepares periodic reports as required.
ESSENTIAL JOB FUNCTIONS:
• Secures orders from existing and potential customers by means of visiting the customer facility or contacting by phone
• Secures opportunities to quote on customer requirements
• Follows up (by phone or visit) on quotations submitted to customers
• Establishes professional customer relationships with appropriate customer personnel (purchasing, engineering, manufacturing, quality assurance, management or other key personnel)
• Submits weekly activity/call reports concerning customer-related activities for quotes, orders and problems concerning customer relationships
• Performs all assigned duties in the assigned sales territory
• Provides lost business reports on a weekly basis
• Provides a territory sales forecast on a monthly basis
• Spends at least 85% of time working and visiting customers or potential customers
• Performs assigned duties with minimum personal supervision
• The position may require travel to other Metronet markets to solicit and secure orders from potential or existing customers. At any given time, duties may change to insure that the goals of Metronet are met
JOB QUALIFICATIONS AND REQUIREMENTS:
• 1-2 years B2B sales experience
• Track record of success in sales
• A desire for an uncapped earning potential in a 75% commission structure
• Must complete and pass all courses offered by Metronet or pass proficiency tests
• Knowledge of principles and methods involved in showing, prompting, and selling products or services, which include marketing strategies, tactics, product demonstrations, and sales techniques
• Technical or telecommunications background a plus
What we offer
An opportunity to fuel your passions. We offer full benefits package, Health, Vision, Dental with competitive pay and aggressive 401k match up to 6%. You will have an opportunity to put your brand on paper and leave your mark on the Telecomm industry as we continue to grow rapidly!
Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran
Join us and find out what it means to love your career!
At Metronet, we are the nation's largest independently own 100% Fiber Optic company founded in the Midwest. We are customer-focused and provide cutting-edge fiber optic communication services, including fiber internet and full-featured Fiber Phone. We have been growing communities since 2005 and have built networks in more than 300 communities across 16 states.
We are proudly recognized as a Top Diversity Employer by Diversity Jobs in 2022. We believe in our people by growing their talent, offering career paths, advancement opportunities and skill development.
#LI-AR1 Show more details...
Senior Business Account Executive...
The Senior Business Account Executive is an office-based position with travel to and around the assigned territory on a daily basis and is responsible for all the sales functions. This includes forecasting, soliciting, and securing orders from potential and existing business customers. Provides customer service and prepares periodic reports as required.
ESSENTIAL JOB FUNCTIONS:
• Secures orders from existing and potential customers by means of visiting the customer facility or contacting by phone
• Secures opportunities to quote on customer requirements
• Follows up (by phone or visit) on quotations submitted to customers
• Establishes professional customer relationships with appropriate customer personnel (purchasing, engineering, manufacturing, quality assurance, management or other key personnel)
• Submits weekly activity/call reports concerning customer-related activities for quotes, orders and problems concerning customer relationships
• Performs all assigned duties in the assigned sales territory
• Provides lost business reports on a weekly basis
• Provides a territory sales forecast on a monthly basis
• Spends at least 85% of time working and visiting customers or potential customers
• Performs assigned duties with minimum personal supervision
• The position may require travel to other Metronet markets to solicit and secure orders from potential or existing customers. At any given time, duties may change to insure that the goals of Metronet are met
JOB QUALIFICATIONS AND REQUIREMENTS:
• 1-2 years B2B sales experience
• Track record of success in sales
• A desire for an uncapped earning potential in a 75% commission structure
• Must complete and pass all courses offered by Metronet or pass proficiency tests
• Knowledge of principles and methods involved in showing, prompting, and selling products or services, which include marketing strategies, tactics, product demonstrations, and sales techniques
• Technical or telecommunications background a plus
What we offer
An opportunity to fuel your passions. We offer full benefits package, Health, Vision, Dental with competitive pay and aggressive 401k match up to 6%. You will have an opportunity to put your brand on paper and leave your mark on the Telecomm industry as we continue to grow rapidly!
Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran
Join us and find out what it means to love your career!
At Metronet, we are the nation's largest independently own 100% Fiber Optic company founded in the Midwest. We are customer-focused and provide cutting-edge fiber optic communication services, including fiber internet and full-featured Fiber Phone. We have been growing communities since 2005 and have built networks in more than 300 communities across 16 states.
We are proudly recognized as a Top Diversity Employer by Diversity Jobs in 2022. We believe in our people by growing their talent, offering career paths, advancement opportunities and skill development.
#LI-AR1 Show more details...
via ZipRecruiter
posted_at: 28 days agoschedule_type: Full-time
MetroNet is looking for you! MetroNet has an immediate opening for an energetic; Directional Drilling Operator in Lawrence, IN!
At MetroNet, we pride ourselves on providing cutting-edge technology combined with outstanding customer care. We are a fast-growing telecommunication company, offering 100% fiber-optic technology. MetroNet specializes in fiber to the premise TV, voice and internet... services that provide our customers with some of the fastest
MetroNet is looking for you! MetroNet has an immediate opening for an energetic; Directional Drilling Operator in Lawrence, IN!
At MetroNet, we pride ourselves on providing cutting-edge technology combined with outstanding customer care. We are a fast-growing telecommunication company, offering 100% fiber-optic technology. MetroNet specializes in fiber to the premise TV, voice and internet... services that provide our customers with some of the fastest internet speeds in the world. Recognized for being one of the Best Places to Work in 2020 by Glassdoor. We are committed to revolutionizing the industry by enhancing the overall customer experience and optimizing the talent of our valued associates.
We’re looking for tech-savvy, innovative thinkers to join our team and help us create what’s next!
What is in it for you?
• Competitive total compensation package
• 80% of Medical premiums paid for by company
• Company paid Disability and Life insurance
• 401(k) company match and 100% vested from the day you are eligible to contribute to the plan.
• Discounted MetroNet service in our serviceable area
• Cell phone allowance
• Locally owned, friendly, fun atmosphere
Job Summary:
The Directional Drilling Operator position is a Driller that can drill and install conduit, pull in cable and install handholes, flower pots, pedestals and row signs. In addition, the Driller will be expected to undertake a lead role in the field for all drilling, conduit installation, cable pulling and other installation and network repair work as required. Other duties, responsibilities, and qualifications may be required and/or assigned. This position requires field work which may include overtime, weekends, holidays and off hours and work in inclement weather.
Travel will be required depending on the needs of business.
What you will be doing:
• Responsible for crew, vehicles, equipment materials and crew production
• Openly share knowledge with other company departments
• Accurately complete progress forms, project activity reports and all other documentation pertaining to work assignments
• Safely work in streets and alleys as well as other work conditions including manholes, ditches and other excavations
• Operate crew vehicles, drilling equipment, vactron equipment, various equipment and conduit trailers, backhoe/mini-excavator, core drilling equipment and other tools and equipment normally used in horizontal directional drilling activities.
• Potholing
• Familiar with proper safety equipment and instruct new trainees in the proper use of the equipment and installation per the design
• Follows OSHA, NESC, and Metronet safety regulations and precautions when completing assigned work
What You Need For This Position:
• High school diploma or the equivalent is required. HDD training is desirable
• Minimum of 4 years as a driller
• CDL or ability to obtain a CDL is desirable
• Safe work history
• Ability to read and interpret OSP maps and designs
• Knowledge of NESC, OSHA, and related state and local codes
• Ability to use a laptop or tablet to send and receive e-mail and complete production reports etc.
• Strong planning, organizational, and follow up skills
• Good analytical and communication skills, sound judgment, and the ability to work effectively with multiple department staffs
• Ability to recognize priority issues and escalate accordingly
• Ability to learn new processes and procedures
• A drive to win as part of a team
• Passion for your work and the mission of the company
If you have a strong desire to impact, the success of our organization by ensuring we continue to attract and retain committed professionals, please apply today!
MetroNet is an EQUAL OPPORTUNITY EMPLOYER
#ZR Show more details...
At MetroNet, we pride ourselves on providing cutting-edge technology combined with outstanding customer care. We are a fast-growing telecommunication company, offering 100% fiber-optic technology. MetroNet specializes in fiber to the premise TV, voice and internet... services that provide our customers with some of the fastest internet speeds in the world. Recognized for being one of the Best Places to Work in 2020 by Glassdoor. We are committed to revolutionizing the industry by enhancing the overall customer experience and optimizing the talent of our valued associates.
We’re looking for tech-savvy, innovative thinkers to join our team and help us create what’s next!
What is in it for you?
• Competitive total compensation package
• 80% of Medical premiums paid for by company
• Company paid Disability and Life insurance
• 401(k) company match and 100% vested from the day you are eligible to contribute to the plan.
• Discounted MetroNet service in our serviceable area
• Cell phone allowance
• Locally owned, friendly, fun atmosphere
Job Summary:
The Directional Drilling Operator position is a Driller that can drill and install conduit, pull in cable and install handholes, flower pots, pedestals and row signs. In addition, the Driller will be expected to undertake a lead role in the field for all drilling, conduit installation, cable pulling and other installation and network repair work as required. Other duties, responsibilities, and qualifications may be required and/or assigned. This position requires field work which may include overtime, weekends, holidays and off hours and work in inclement weather.
Travel will be required depending on the needs of business.
What you will be doing:
• Responsible for crew, vehicles, equipment materials and crew production
• Openly share knowledge with other company departments
• Accurately complete progress forms, project activity reports and all other documentation pertaining to work assignments
• Safely work in streets and alleys as well as other work conditions including manholes, ditches and other excavations
• Operate crew vehicles, drilling equipment, vactron equipment, various equipment and conduit trailers, backhoe/mini-excavator, core drilling equipment and other tools and equipment normally used in horizontal directional drilling activities.
• Potholing
• Familiar with proper safety equipment and instruct new trainees in the proper use of the equipment and installation per the design
• Follows OSHA, NESC, and Metronet safety regulations and precautions when completing assigned work
What You Need For This Position:
• High school diploma or the equivalent is required. HDD training is desirable
• Minimum of 4 years as a driller
• CDL or ability to obtain a CDL is desirable
• Safe work history
• Ability to read and interpret OSP maps and designs
• Knowledge of NESC, OSHA, and related state and local codes
• Ability to use a laptop or tablet to send and receive e-mail and complete production reports etc.
• Strong planning, organizational, and follow up skills
• Good analytical and communication skills, sound judgment, and the ability to work effectively with multiple department staffs
• Ability to recognize priority issues and escalate accordingly
• Ability to learn new processes and procedures
• A drive to win as part of a team
• Passion for your work and the mission of the company
If you have a strong desire to impact, the success of our organization by ensuring we continue to attract and retain committed professionals, please apply today!
MetroNet is an EQUAL OPPORTUNITY EMPLOYER
#ZR Show more details...
via LinkedIn
posted_at: 19 days agoschedule_type: Full-time
Love Your Mondays again!
Service Delivery Project Manager...
Our Field Operations Project Manager is the overall customer support owner and project manager for the lifecycle of an MDU and/or commercial project. This means that you are responsible for maintaining long term affiliations with all of Metronet’s appropriate customer contacts in order to deliver a VIP level of customer support. A successful candidate would have strong written and verbal
Love Your Mondays again!
Service Delivery Project Manager...
Our Field Operations Project Manager is the overall customer support owner and project manager for the lifecycle of an MDU and/or commercial project. This means that you are responsible for maintaining long term affiliations with all of Metronet’s appropriate customer contacts in order to deliver a VIP level of customer support. A successful candidate would have strong written and verbal communications, have an exceptional level of customer service experience with external and internal stakeholders, as well as have a strong attention to detail and organization.
ESSENTIAL JOB FUNCTIONS:
• Overall responsibility for delivery of MetroNet’s service including order acceptance, service installation, and billing activation.
• Execute and manage a project plan, and facilitate communication with all team leads, groups, and members throughout the entire service delivery process and insure time lines and due dates are met by all parties.
• Own first level escalations, coordinate resolutions, and establish effective communication between stakeholders for post-escalation review
• Act as liaison between customer and required internal departments to ensure constant, effective service installation status as customer requires
• Fully understand the Terms and Conditions of each executed customer agreement supported while effectively and successfully managing the customer lifecycle to mitigate contractual risks
• Responsible for equipment procurement for customer installation projects
• Continually review and evolve processes used to track, oversee, and organize customer interactions
• Document lessons learned and implement best practices
• Interface with the MetroNet team to provide and obtain relevant information as required
• Other duties as assigned
JOB QUALIFICATIONS AND REQUIREMENTS:
• Bachelor’s degree preferred or equivalent work experience, Highschool or GED required
• 2 years’ experience in Project Management, Customer Services, or related field
• Demonstrated ability to build rapport, and develop/maintain strong relationships with internal/external partners
• Detailed and diligent data entry skills and attention to detail
• Improves performance impact through personal growth in knowledge and expertise
• Work consistently within established timelines to ensure strict compliance with all applicable deadlines
• Ability to work well independently and as part of a dynamic team environment required
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Proficiency with MS Office Suite
• Proven work experience in a similar role
• Excellent communication skills
• Ability to adapt to change
What We Offer
An opportunity to fuel your passions. We offer full benefits package, Health, Vision, Dental with competitive pay and aggressive 401k match up to 6%. You will have an opportunity to put your brand on paper and leave your mark on the Telecomm industry as we continue to grow rapidly!
Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran
Join us and find out what it means to love your career!
At Metronet, we are the nation’s largest independently own 100% Fiber Optic company founded in the Midwest. We are customer-focused and provide cutting-edge fiber optic communication services, including fiber internet and full-featured Fiber Phone. We have been growing communities since 2005 and have built networks in more than 250 cities across 16 states.
We are proudly recognized as a Top Diversity Employer by Diversity Jobs in 2022. We believe in our people by growing their talent, offering career paths, advancement opportunities and skill development.
Salary Range: $55 - $60k/yr Show more details...
Service Delivery Project Manager...
Our Field Operations Project Manager is the overall customer support owner and project manager for the lifecycle of an MDU and/or commercial project. This means that you are responsible for maintaining long term affiliations with all of Metronet’s appropriate customer contacts in order to deliver a VIP level of customer support. A successful candidate would have strong written and verbal communications, have an exceptional level of customer service experience with external and internal stakeholders, as well as have a strong attention to detail and organization.
ESSENTIAL JOB FUNCTIONS:
• Overall responsibility for delivery of MetroNet’s service including order acceptance, service installation, and billing activation.
• Execute and manage a project plan, and facilitate communication with all team leads, groups, and members throughout the entire service delivery process and insure time lines and due dates are met by all parties.
• Own first level escalations, coordinate resolutions, and establish effective communication between stakeholders for post-escalation review
• Act as liaison between customer and required internal departments to ensure constant, effective service installation status as customer requires
• Fully understand the Terms and Conditions of each executed customer agreement supported while effectively and successfully managing the customer lifecycle to mitigate contractual risks
• Responsible for equipment procurement for customer installation projects
• Continually review and evolve processes used to track, oversee, and organize customer interactions
• Document lessons learned and implement best practices
• Interface with the MetroNet team to provide and obtain relevant information as required
• Other duties as assigned
JOB QUALIFICATIONS AND REQUIREMENTS:
• Bachelor’s degree preferred or equivalent work experience, Highschool or GED required
• 2 years’ experience in Project Management, Customer Services, or related field
• Demonstrated ability to build rapport, and develop/maintain strong relationships with internal/external partners
• Detailed and diligent data entry skills and attention to detail
• Improves performance impact through personal growth in knowledge and expertise
• Work consistently within established timelines to ensure strict compliance with all applicable deadlines
• Ability to work well independently and as part of a dynamic team environment required
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Proficiency with MS Office Suite
• Proven work experience in a similar role
• Excellent communication skills
• Ability to adapt to change
What We Offer
An opportunity to fuel your passions. We offer full benefits package, Health, Vision, Dental with competitive pay and aggressive 401k match up to 6%. You will have an opportunity to put your brand on paper and leave your mark on the Telecomm industry as we continue to grow rapidly!
Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran
Join us and find out what it means to love your career!
At Metronet, we are the nation’s largest independently own 100% Fiber Optic company founded in the Midwest. We are customer-focused and provide cutting-edge fiber optic communication services, including fiber internet and full-featured Fiber Phone. We have been growing communities since 2005 and have built networks in more than 250 cities across 16 states.
We are proudly recognized as a Top Diversity Employer by Diversity Jobs in 2022. We believe in our people by growing their talent, offering career paths, advancement opportunities and skill development.
Salary Range: $55 - $60k/yr Show more details...
via LinkedIn
posted_at: 12 days agoschedule_type: Full-time
Metronet has an immediate opening for an energetic; OSP Field Supervisor in St. Joseph, MO!
At Metronet, we pride ourselves on providing cutting-edge technology combined with outstanding customer care. We are a fast-growing telecommunication company, offering 100% fiber-optic technology. Metronet specializes in fiber to the premise TV, voice and internet services that provide our customers with... some of the fastest internet speeds in the world.
Metronet has an immediate opening for an energetic; OSP Field Supervisor in St. Joseph, MO!
At Metronet, we pride ourselves on providing cutting-edge technology combined with outstanding customer care. We are a fast-growing telecommunication company, offering 100% fiber-optic technology. Metronet specializes in fiber to the premise TV, voice and internet services that provide our customers with... some of the fastest internet speeds in the world. We are committed to revolutionizing the industry by enhancing the overall customer experience and optimizing the talent of our valued associates.
We’re looking for tech-savvy, innovative thinkers to join our team and help us create what’s next!
What is in it for you?
• Competitive total compensation package
• 80% of Medical premiums paid for by company
• Company paid Disability and Life insurance
• 401(k) company match and 100% vested on day 1
• Discounted Metronet service in our serviceable area
• Cell phone allowance
• Locally owned, friendly, fun atmosphere
Job Summary:
Accurate and safe construction of Metronet’s network to our standards is vital to our success. Metronet’s OSP Field Supervisor is on the frontline. They are the boots-on-the-ground for Metronet. The OSP Field Supervisor ensures construction is built safely and to the required standards and specifications.
One of Metronet’s values is delighting the community in which we work. We realize our future customers come from those neighborhoods where we are doing construction. It is therefore important for the OSP Field Supervisor to respond quickly to neighborhood complaints and actively work to resolve the issues.
An OSP Field Supervisor will find themselves in many various roles throughout a typical day. They need to have skills, experience and behavioral traits that are necessary for their role as an inspector, an investigator, a leader and manager of aerial and or underground construction crews, an ambassador on behalf of Metronet to resolve complaints within the community, and other various roles.
What you will be doing:
• Maintain understanding of our specifications, standard practices, and safety
• Conduct walkouts and inspects aerial fiber cable placement on poles and splice points as well as the underground placement of conduit and handholes for quality and correct installation as per Metronet’s technical specifications and/or construction specifications.
• Approve all unitized completed aerial work done to Metronet’s standards
• Manage the OSP Construction Tracker
• Monitor the approved budget for each of their assigned work orders
• Respond to utility strikes, conducts investigation, completes documentation of said strike within 24 hours. Conducts retraining of the contractor or terminates them if necessary
• Conduct a weekly audit for each contractor of their safety, construction, and quality practices
• Identify contractor training needs and arranges for the contractor to get the training
• Ensure aerial line contractors have a weekly safety and communications tailgate meeting with their employees and will assist the contractor in scheduling periodic damage prevention tailgates safety meetings in the language which the employees are most fluent
What You Need For This Position:
• A High School Diploma or general education degree (GED); or three (3) to five (5) years related experience and/or training; or equivalent combination of education and experience.
• Must be detailed oriented and excellent organizational skills
• Related quality control and/or outside aerial plant construction experience
• Ability to work independently with minimal supervision in a deadline-driven environment
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Works well under pressure
• Ability walking long distances, and potentially uneven and/or less than ideal ground conditions each day with contractors
• Capable working in all temperatures, climate and weather conditions maintaining safe work zone practices
• Must have excellent communications and diplomacy skills
• Committed to and driven by quality and safety
• Ability to distinguish between general audience information and confidential information and to maintain confidentiality at all times.
• Ability to manage multiple tasks at the same time and recognize which tasks are more urgent or require more attention
• Must have and maintain a valid driver license and a clean driving record (no DUIs or serious traffic violations).
If you have a strong desire to impact, the success of our organization by ensuring we continue to attract and retain committed professionals, please apply today!
Metronet is an EQUAL OPPORTUNITY EMPLOYER Show more details...
At Metronet, we pride ourselves on providing cutting-edge technology combined with outstanding customer care. We are a fast-growing telecommunication company, offering 100% fiber-optic technology. Metronet specializes in fiber to the premise TV, voice and internet services that provide our customers with... some of the fastest internet speeds in the world. We are committed to revolutionizing the industry by enhancing the overall customer experience and optimizing the talent of our valued associates.
We’re looking for tech-savvy, innovative thinkers to join our team and help us create what’s next!
What is in it for you?
• Competitive total compensation package
• 80% of Medical premiums paid for by company
• Company paid Disability and Life insurance
• 401(k) company match and 100% vested on day 1
• Discounted Metronet service in our serviceable area
• Cell phone allowance
• Locally owned, friendly, fun atmosphere
Job Summary:
Accurate and safe construction of Metronet’s network to our standards is vital to our success. Metronet’s OSP Field Supervisor is on the frontline. They are the boots-on-the-ground for Metronet. The OSP Field Supervisor ensures construction is built safely and to the required standards and specifications.
One of Metronet’s values is delighting the community in which we work. We realize our future customers come from those neighborhoods where we are doing construction. It is therefore important for the OSP Field Supervisor to respond quickly to neighborhood complaints and actively work to resolve the issues.
An OSP Field Supervisor will find themselves in many various roles throughout a typical day. They need to have skills, experience and behavioral traits that are necessary for their role as an inspector, an investigator, a leader and manager of aerial and or underground construction crews, an ambassador on behalf of Metronet to resolve complaints within the community, and other various roles.
What you will be doing:
• Maintain understanding of our specifications, standard practices, and safety
• Conduct walkouts and inspects aerial fiber cable placement on poles and splice points as well as the underground placement of conduit and handholes for quality and correct installation as per Metronet’s technical specifications and/or construction specifications.
• Approve all unitized completed aerial work done to Metronet’s standards
• Manage the OSP Construction Tracker
• Monitor the approved budget for each of their assigned work orders
• Respond to utility strikes, conducts investigation, completes documentation of said strike within 24 hours. Conducts retraining of the contractor or terminates them if necessary
• Conduct a weekly audit for each contractor of their safety, construction, and quality practices
• Identify contractor training needs and arranges for the contractor to get the training
• Ensure aerial line contractors have a weekly safety and communications tailgate meeting with their employees and will assist the contractor in scheduling periodic damage prevention tailgates safety meetings in the language which the employees are most fluent
What You Need For This Position:
• A High School Diploma or general education degree (GED); or three (3) to five (5) years related experience and/or training; or equivalent combination of education and experience.
• Must be detailed oriented and excellent organizational skills
• Related quality control and/or outside aerial plant construction experience
• Ability to work independently with minimal supervision in a deadline-driven environment
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Works well under pressure
• Ability walking long distances, and potentially uneven and/or less than ideal ground conditions each day with contractors
• Capable working in all temperatures, climate and weather conditions maintaining safe work zone practices
• Must have excellent communications and diplomacy skills
• Committed to and driven by quality and safety
• Ability to distinguish between general audience information and confidential information and to maintain confidentiality at all times.
• Ability to manage multiple tasks at the same time and recognize which tasks are more urgent or require more attention
• Must have and maintain a valid driver license and a clean driving record (no DUIs or serious traffic violations).
If you have a strong desire to impact, the success of our organization by ensuring we continue to attract and retain committed professionals, please apply today!
Metronet is an EQUAL OPPORTUNITY EMPLOYER Show more details...
via LinkedIn
posted_at: 10 days agoschedule_type: Full-time
Love Your Mondays again!
Project Manager...
The Project Manager will be to provide revenue-based and operational support for a growing, carrier-class IP infrastructure deployed throughout a multi-state network. This position is responsible for leading a variety of programs and initiatives that fall within the Network Operations organization. This person will work with multiple teams and outside organizations to drive results and completion of initiatives.
ESSENTIAL
Love Your Mondays again!
Project Manager...
The Project Manager will be to provide revenue-based and operational support for a growing, carrier-class IP infrastructure deployed throughout a multi-state network. This position is responsible for leading a variety of programs and initiatives that fall within the Network Operations organization. This person will work with multiple teams and outside organizations to drive results and completion of initiatives.
ESSENTIAL JOB FUNCTIONS:
• Lead initiatives that fall within the Network Engineering team but require coordination with other organizations across the company.
• Project manage a variety of tasks and initiatives throughout the life cycle.
• Metric management and provided support/follow-up to make sure tasks stay on track for completion.
• Manage multiple deadlines.
• Communicate project status effectively and proactively to engineering support staff and other outside teams.
• Manage multiple tasks and present updates/readouts to leadership.
• Identify opportunities to reduce cost and time within processes.
• Process documentation – help to facilitate documenting processes and procedures within the Network Engineering organization.
• All other duties as assigned.
JOB QUALIFICATIONS AND REQUIREMENTS:
• 4-year bachelor’s degree desired but will consider all relevant experience and appropriate certifications in lieu of completed degree.
• Minimum 2 years’ experience in leading a multitask environment.
• Basic understanding of networking technology.
• Proficiency with Microsoft Office products including Word, Excel and PowerPoint required.
• Proficiency with Microsoft Project, Visio, and Atlassian Jira and Confluence desired.
• Ability to communicate effectively and professionally in person, by email and phone.
• Ability to effectively manage and lead multiple projects and tasks.
• Ability to quickly problem solve and provide solutions.
• Strong attention to detail with ability to evaluate and analyze information quickly.
• Ability to operate at both the tactical and strategic levels.
• Dependable, self-motivated, and able to take action with minimal direction.
• Ability to thrive in a dynamic environment with minimal supervision (highly self-sufficient).
What We Offer
An opportunity to fuel your passions. We offer full benefits package, Health, Vision, Dental with competitive pay and aggressive 401k match up to 6%. You will have an opportunity to put your brand on paper and leave your mark on the Telecom industry as we continue to grow rapidly!
Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran
Join us and find out what it means to love your career!
At Metronet, we are the nation’s largest independently own 100% Fiber Optic company founded in the Midwest. We are customer-focused and provide cutting-edge fiber optic communication services, including fiber internet and full-featured Fiber Phone. We have been growing communities since 2005 and have built networks in more than 250 cities across 16 states.
We are proudly recognized as a Top Diversity Employer by Diversity Jobs in 2022. We believe in our people by growing their talent, offering career paths, advancement opportunities and skill development Show more details...
Project Manager...
The Project Manager will be to provide revenue-based and operational support for a growing, carrier-class IP infrastructure deployed throughout a multi-state network. This position is responsible for leading a variety of programs and initiatives that fall within the Network Operations organization. This person will work with multiple teams and outside organizations to drive results and completion of initiatives.
ESSENTIAL JOB FUNCTIONS:
• Lead initiatives that fall within the Network Engineering team but require coordination with other organizations across the company.
• Project manage a variety of tasks and initiatives throughout the life cycle.
• Metric management and provided support/follow-up to make sure tasks stay on track for completion.
• Manage multiple deadlines.
• Communicate project status effectively and proactively to engineering support staff and other outside teams.
• Manage multiple tasks and present updates/readouts to leadership.
• Identify opportunities to reduce cost and time within processes.
• Process documentation – help to facilitate documenting processes and procedures within the Network Engineering organization.
• All other duties as assigned.
JOB QUALIFICATIONS AND REQUIREMENTS:
• 4-year bachelor’s degree desired but will consider all relevant experience and appropriate certifications in lieu of completed degree.
• Minimum 2 years’ experience in leading a multitask environment.
• Basic understanding of networking technology.
• Proficiency with Microsoft Office products including Word, Excel and PowerPoint required.
• Proficiency with Microsoft Project, Visio, and Atlassian Jira and Confluence desired.
• Ability to communicate effectively and professionally in person, by email and phone.
• Ability to effectively manage and lead multiple projects and tasks.
• Ability to quickly problem solve and provide solutions.
• Strong attention to detail with ability to evaluate and analyze information quickly.
• Ability to operate at both the tactical and strategic levels.
• Dependable, self-motivated, and able to take action with minimal direction.
• Ability to thrive in a dynamic environment with minimal supervision (highly self-sufficient).
What We Offer
An opportunity to fuel your passions. We offer full benefits package, Health, Vision, Dental with competitive pay and aggressive 401k match up to 6%. You will have an opportunity to put your brand on paper and leave your mark on the Telecom industry as we continue to grow rapidly!
Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran
Join us and find out what it means to love your career!
At Metronet, we are the nation’s largest independently own 100% Fiber Optic company founded in the Midwest. We are customer-focused and provide cutting-edge fiber optic communication services, including fiber internet and full-featured Fiber Phone. We have been growing communities since 2005 and have built networks in more than 250 cities across 16 states.
We are proudly recognized as a Top Diversity Employer by Diversity Jobs in 2022. We believe in our people by growing their talent, offering career paths, advancement opportunities and skill development Show more details...
via LinkedIn
posted_at: 12 days agoschedule_type: Full-time
Love Your Mondays again!
Business Tech Support Supervisor...
As a member of our Business Tech Support leadership team, the Business Tech Support Supervisor will provide daily guidance and support to members of our Business Tech Support team. It is this team that is the voice of Metronet to our Business customers when they are having technical issues with their internet or phone services. This is a working supervisor position where you will be actively
Love Your Mondays again!
Business Tech Support Supervisor...
As a member of our Business Tech Support leadership team, the Business Tech Support Supervisor will provide daily guidance and support to members of our Business Tech Support team. It is this team that is the voice of Metronet to our Business customers when they are having technical issues with their internet or phone services. This is a working supervisor position where you will be actively involved in not only the day-to-day processes but also the hiring, training, and coaching of Associates. You will also be responsible for assisting the Manager/Director with Associate development, analysis, and implementation of departmental initiatives.
ESSENTIAL JOB FUNCTIONS:
• Participate in the selection, hiring, and career development of Tech Support Agents.
• Assist with capacity planning and scheduling for Tech Support Agents.
• Resolve customer complaints and follow up on chronic and unresolved customer issues.
• Provide feedback and coaching for Tech Support Agents.
• Help establish and maintain a standard for customer interactions and troubleshooting processes.
• Manage both the productivity and quality of work down to the individual associate level.
• Assure that all Tech Support Agents exhibit a customer friendly attitude promoting Metronet’s commitment “to serve with passion” and deliver an excellent customer experience.
• Communicate and reinforce performance expectations and policies for Tech Support Agents.
• Provide assistance to and communication with other departments and escalation points relevant to the troubleshooting and resolution of customer issues.
• Assist with troubleshooting and resolving customer issues.
• Communicate and assist in troubleshooting issues with software and systems necessary for Tech Support Agents.
• Lead team meetings and provide direction to the department.
• Promote and maintain a culture of continuous improvement.
• Elevate and sustain associate morale in the Tech Support Department.
• Set an example of fierce commitment to customer satisfaction.
• Represent Metronet professionally and ethically to both internal and external customers.
JOB QUALIFICATIONS AND REQUIREMENTS:
• High School Diploma or GED; bachelor’s degree preferred.
• Leadership experience in a call center or technical environment
• Excellent verbal and written communication
• Ability to utilize Microsoft Word, Excel and PowerPoint.
• Experience in Service Specific Troubleshooting Methods
• Responsible, Self-Motivated, Organized, and a Quick Learner
• Analytical/Logical Problem-Solving Skills
• Patient - The Ability to Guide and Teach via the Phone
• Adaptability to Change – Comfortable in a Rapidly Evolving Environment
What We Offer
An opportunity to fuel your passions. We offer full benefits package, Health, Vision, Dental with competitive pay and aggressive 401k match up to 6%. You will have an opportunity to put your brand on paper and leave your mark on the Telecomm industry as we continue to grow rapidly!
Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran
Join us and find out what it means to love your career!
At Metronet, we are the nation’s largest independently own 100% Fiber Optic company founded in the Midwest. We are customer-focused and provide cutting-edge fiber optic communication services, including fiber internet and full-featured Fiber Phone. We have been growing communities since 2005 and have built networks in more than 250 cities across 16 states.
We are proudly recognized as a Top Diversity Employer by Diversity Jobs in 2022. We believe in our people by growing their talent, offering career paths, advancement opportunities and skill development.
Pay Range - $45,000 - $50,000/yr Show more details...
Business Tech Support Supervisor...
As a member of our Business Tech Support leadership team, the Business Tech Support Supervisor will provide daily guidance and support to members of our Business Tech Support team. It is this team that is the voice of Metronet to our Business customers when they are having technical issues with their internet or phone services. This is a working supervisor position where you will be actively involved in not only the day-to-day processes but also the hiring, training, and coaching of Associates. You will also be responsible for assisting the Manager/Director with Associate development, analysis, and implementation of departmental initiatives.
ESSENTIAL JOB FUNCTIONS:
• Participate in the selection, hiring, and career development of Tech Support Agents.
• Assist with capacity planning and scheduling for Tech Support Agents.
• Resolve customer complaints and follow up on chronic and unresolved customer issues.
• Provide feedback and coaching for Tech Support Agents.
• Help establish and maintain a standard for customer interactions and troubleshooting processes.
• Manage both the productivity and quality of work down to the individual associate level.
• Assure that all Tech Support Agents exhibit a customer friendly attitude promoting Metronet’s commitment “to serve with passion” and deliver an excellent customer experience.
• Communicate and reinforce performance expectations and policies for Tech Support Agents.
• Provide assistance to and communication with other departments and escalation points relevant to the troubleshooting and resolution of customer issues.
• Assist with troubleshooting and resolving customer issues.
• Communicate and assist in troubleshooting issues with software and systems necessary for Tech Support Agents.
• Lead team meetings and provide direction to the department.
• Promote and maintain a culture of continuous improvement.
• Elevate and sustain associate morale in the Tech Support Department.
• Set an example of fierce commitment to customer satisfaction.
• Represent Metronet professionally and ethically to both internal and external customers.
JOB QUALIFICATIONS AND REQUIREMENTS:
• High School Diploma or GED; bachelor’s degree preferred.
• Leadership experience in a call center or technical environment
• Excellent verbal and written communication
• Ability to utilize Microsoft Word, Excel and PowerPoint.
• Experience in Service Specific Troubleshooting Methods
• Responsible, Self-Motivated, Organized, and a Quick Learner
• Analytical/Logical Problem-Solving Skills
• Patient - The Ability to Guide and Teach via the Phone
• Adaptability to Change – Comfortable in a Rapidly Evolving Environment
What We Offer
An opportunity to fuel your passions. We offer full benefits package, Health, Vision, Dental with competitive pay and aggressive 401k match up to 6%. You will have an opportunity to put your brand on paper and leave your mark on the Telecomm industry as we continue to grow rapidly!
Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran
Join us and find out what it means to love your career!
At Metronet, we are the nation’s largest independently own 100% Fiber Optic company founded in the Midwest. We are customer-focused and provide cutting-edge fiber optic communication services, including fiber internet and full-featured Fiber Phone. We have been growing communities since 2005 and have built networks in more than 250 cities across 16 states.
We are proudly recognized as a Top Diversity Employer by Diversity Jobs in 2022. We believe in our people by growing their talent, offering career paths, advancement opportunities and skill development.
Pay Range - $45,000 - $50,000/yr Show more details...
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