Most recent job postings at militarycac
via Salary.com posted_at: 4 days agoschedule_type: Full-time and Part-time
Back-up CAC Operators needed to support our full-time staff when not available. Role perfect for a Retiree/Veteran/Military Spouse/College Student needing to maintain a flexible schedule. The CAC Operator will support the National Ground Intelligence Center (NGIC) Visitors Center. The Operator verifies and issues CAC cards to active duty military, Reserve and National Guard members, US Government DoD Civilian employees, DoD contractors and other Back-up CAC Operators needed to support our full-time staff when not available. Role perfect for a Retiree/Veteran/Military Spouse/College Student needing to maintain a flexible schedule.

The CAC Operator will support the National Ground Intelligence Center (NGIC) Visitors Center. The Operator verifies and issues CAC cards to active duty military, Reserve and National Guard members, US Government DoD Civilian employees, DoD contractors and other eligible recipients; Process DEERS applications, sponsor verifications and special privilege letters; Review and verify documents for data input and update the DEERS and RAPIDS database systems; Coordinate with other military organizations to authenticate and validate requests for CAC identification cards and DEERS and RAPIDS enrollment, as well as determine eligibility for service-related entitlements, benefits, and privileges; Review facts obtained to determine courses of action necessary to resolve cases, acknowledge receipt of inquiries... and conduct research on correspondence and reports of previous inquiries and cases; Initiate action to verify service member's current status and location, and compose responses to the military as to the final actions taken with regard to their respective individual cases.

Duties and Responsibilities:
• Provide exceptional customer service to active duty military, Reserve and National Guard members, and military retirees, family members, civilians, and contractors. Assist customers; provide advice on eligibility requirements, and process applications to determine eligibility.
• Perform all functions required to issue ID cards and CAC issuance-related tasks to include researching/reviewing source documents, verifying eligibility, and discussing entitlements.
• ID issuance through verification of the recipient’s eligibility shall be performed with a 100 percent degree of accuracy.
• Take appointments via telephone and email request through the generic ID card email account, if applicable, or manage the DMDC centralized ID card appointment scheduler. Update the on-line calendar daily to reflect new appointments and provide same day replies to requestors.
• Manage the accountability and control the issuance of military ID cards and CAC for Active component military, National Guard and Reserve Members, military retirees, family members/dependents and other eligible recipients.
• Research and reconcile DEERS information based on inquiries. Updates DEERS/RAPIDS within one hour of approval and responds to inquiries not later than one business day following the inquiry. Follow-up and resolve discrepancies not later than two business days following notification.
• Understand and interpret Department of Defense Instructions (DoDI) 1000-13 and DoDI 1000.13 Volumes 1 thru 3.

General Requirements
• H.S. Diploma, required, Bachelor’s Degree, preferred.
• 2 years previous CAC Operator experience, preferred.
• Must be a U.S. Citizen and have a favorable National Agency Check with Inquires (NACI).
• Personnel must speak, read, and comprehend English to the extent that they can read and understand printed regulations, detailed written orders, operating procedures, training instructions and materials.
• Must undergo a pre-employment criminal background check, and favorable FBI fingerprint check prior to operating or having access to DEERS/RAPIDS equipment.
• Must become certified as a Verifying Official.
• Must successfully complete Site Security Manager (SSM)/Alternate Site Security Manager (ASSM) training, and serve in that capacity.
• Proficient with Microsoft Office.

MSTI is a Service-Disabled Veteran-Owned Small Business located in Fairfax, Virginia. Our ISO-based Service Delivery processes enables us to deliver consistently optimal services and solutions to Federal and Department of Defense customers nationwide. Over the past 30 years we have established a track record of superior performance in serving the needs of our customers and within budget.

Our mission is to increase the client’s productivity by providing effective and efficient services in Information Technology Solutions and Management Solutions with the highest quality and at the best value to our customers.

Our vision is to be recognized as a provider of quality services and professional excellence, and to exceed our customer expectations.

To obtain the MSTI Vision we recognize our employees as our first customers and treat them as such. We strive to create an environment where our employees enjoy working together and through teamwork, we share our expertise to bring the best of MSTI to our clients. In turn, our employees deliver the highest quality of service to the client and we share in the value we create through equity ownership and profit participation.

Application Instructions: Interested parties should register on the MSTI website: www.msti-net.com. Once on the website, click on “Careers” tab at the top of the page, and then click on the position desired. When you apply for this position, you will be asked to register in ‘ADP Workforce Now’ by entering your email and a password (not character specific). You will be directed to a profile page where you’ll enter your information and be able to upload a cover letter and resume. By registering on the MSTI website, you will be able to apply for additional positions in the future without completing the registration process twice. If you are selected for an interview, you will be notified within 30 days. If you are not contacted within 30 days, you were not selected for an interview and we thank you for your time.

Management Support Technology, Inc. is an Equal Opportunity Employer/Veteran/Disabled
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via ZipRecruiter posted_at: 6 days agoschedule_type: Full-time
Job Summary Hyperion Biotechnology is seeking a Program Manager to oversee daily operations in support of the US Army's Human Resource Command DEERS/RAPIDS/CAC/ID/PKI Support Services at military facilities across the United States and OCONUS locations... Responsibilities/Tasks • Manage daily operations of program • Provide reports and attend government review meetings • Train new employees on processes • Manage personnel and workload to Job Summary

Hyperion Biotechnology is seeking a Program Manager to oversee daily operations in support of the US Army's Human Resource Command DEERS/RAPIDS/CAC/ID/PKI Support Services at military facilities across the United States and OCONUS locations...

Responsibilities/Tasks
• Manage daily operations of program
• Provide reports and attend government review meetings
• Train new employees on processes
• Manage personnel and workload to ensure all tasks are met

Minimum Requirements
• Experience in managing large-scale Government projects of similar size and scope
• Experience managing multiple personnel across multiple locations
• Experience in DEERS/RAPIDS CAC customer service programs desired
• Experienced with Government policies and procedures
• Must possess good analytical skills, time management skills, and be an independent thinker
• Must be a U.S. citizen
• Must be able to obtain a favorable government security/background clearance
• Must speak, read, and comprehend English to read and understand printed regulations, detailed written orders, operating procedures, training instructions and other materials to perform assigned duties.

Hyperion is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, age, disability, or any other basis prohibited by federal, state, or local law. You may self-identify on a voluntary basis.

No question on this application is intended to secure information to be used for such discrimination. The company is required by federal regulations to report information as requested on the form. Your contribution of this information is completely voluntary and in no way affects the decision regarding your employment opportunity. The information you provide is strictly confidential.

Job Posted by ApplicantPro
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via Adzuna posted_at: 6 days agoschedule_type: Full-time
Job Summary Hyperion Biotechnology is seeking a Program Manager to oversee daily operations in support of the US Army's Human Resource Command DEERS/RAPIDS/CAC/ID/PKI Support Services at military facilities across the United States and OCONUS locations... Responsibilities/Tasks • Manage daily operations of program • Provide reports and attend government review meetings • Train new employees on processes • Manage personnel and workload to Job Summary

Hyperion Biotechnology is seeking a Program Manager to oversee daily operations in support of the US Army's Human Resource Command DEERS/RAPIDS/CAC/ID/PKI Support Services at military facilities across the United States and OCONUS locations...

Responsibilities/Tasks
• Manage daily operations of program
• Provide reports and attend government review meetings
• Train new employees on processes
• Manage personnel and workload to ensure all tasks are met

Minimum Requirements
• Experience in managing large-scale Government projects of similar size and scope
• Experience managing multiple personnel across multiple locations
• Experience in DEERS/RAPIDS CAC customer service programs desired
• Experienced with Government policies and procedures
• Must possess good analytical skills, time management skills, and be an independent thinker
• Must be a U.S. citizen
• Must be able to obtain a favorable government security/background clearance
• Must speak, read, and comprehend English to read and understand printed regulations, detailed written orders, operating procedures, training instructions and other materials to perform assigned duties.

Hyperion is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, age, disability, or any other basis prohibited by federal, state, or local law. You may self-identify on a voluntary basis.

No question on this application is intended to secure information to be used for such discrimination. The company is required by federal regulations to report information as requested on the form. Your contribution of this information is completely voluntary and in no way affects the decision regarding your employment opportunity. The information you provide is strictly confidential.

Job Posted by ApplicantPro
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via Magellan Health schedule_type: Full-time
Provides professional military personnel support services to the U.S. Navy’s Identification Card Administration (ICA) program at Navy installations designated as Defense Enrollment Eligibility Reporting System (DEERS) and Real-time Automated Personnel Identification System (RAPIDS) sites. • Serves as ID Card/Common Access Card (CAC) customer service specialist trained and certified by the Defense... Manpower Data Center (DMDC). • Delivers ID Provides professional military personnel support services to the U.S. Navy’s Identification Card Administration (ICA) program at Navy installations designated as Defense Enrollment Eligibility Reporting System (DEERS) and Real-time Automated Personnel Identification System (RAPIDS) sites.
• Serves as ID Card/Common Access Card (CAC) customer service specialist trained and certified by the Defense... Manpower Data Center (DMDC).
• Delivers ID Card services to all personnel assigned to support customer commands, other military service personnel, retirees and their dependents, and contractors verified through the Trusted Associate Sponsorship System (TASS).
• Performs as a Verifying Official (VO) on DEERS/RAPIDS terminal and ensures inputted data for accuracy and correctness.
• Verifies the identity and eligibility of authorized DoD beneficiaries, issues DoD Identification Cards and performs DEERS updates in accordance with DoD regulations and AFI 36-3026.
• Issues and strictly controls Armed Forces identification and privilege cards for all eligible personnel, (i.e., active duty military, retired military, 100% Disabled American Veteran (DAV) and respective dependents and verified contractors.
• Operates and maintains RAPIDS workstations, processes CACs, assists customers with questions concerning identification card eligibility, application requirements and DEERS, and answers telephone inquiries.
• Accomplishes DEERS enrollment and updates for all eligible beneficiaries, reconciles erroneous DEERS information, performs PIN resets, verifying and updating PKI certificates, and provides other ICA services as necessary.
• May also be certified by DMDC as Site Security Manager (SSM) with responsibility for the safekeeping, storing, and accountability of the CAC and related consumable materials.
• Maintains RAPIDS equipment within the physical parameters and configurations established at the time of installation.
• Performs “User Maintenance on RAPIDS equipment.

Other Job Requirements

Responsibilities
High School diploma or equivalent.
1+ years’ experience in a Customer Service environment.
HR background in one of the following disciplines: Military Pay, Military Personnel, Travel Claims or Navy Transportation.
Substitutions for HR background can be from similar experience gained in either the private sector or other Federal Agency.
Proficient in both oral and written communication to communicate effectively and explain complex actions regarding military entitlements, allowances and collections.
Working knowledge of Microsoft Office Products, i.e. Word, Excel, Power Point.
Working knowledge of standard office equipment such as computers, electric typewriters, copiers, fax machines, scanners and other office automation systems.
Must be U.S. citizen and possess favorably adjudicated Tier 3 (NACLC) security investigation.

General Job Information

Title
ID Card Specialist, Navy ICA

Grade
WDN_ICA_PAII

Work Experience - Required
Customer Service

Work Experience - Preferred

Education - Required
GED, High School

Education - Preferred

License and Certifications - Required

License and Certifications - Preferred

This is a Service Contract Act (SCA) covered position. The pay rate and health and welfare allowance are specified in the applicable wage determination agreement.

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures
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