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https://muscleandstrength.com
Muscle & Strength
Most recent job postings at Muscle & Strength
via Salary.com
schedule_type: Full-time
HOURS
Mon-Fri - 3pm to 11pm or 5pm to 11pm - some weekends...
POSITION SUMMARY
Customer Service Representatives are responsible for responding to customer questions, complaints, suggestions and comments via telephone, email and our various social media platforms. Customers contact Muscle & Strength regarding a wide variety of issues ranging from order tracking to general information about fitness. To respond to customers effectively, Customer Service
HOURS
Mon-Fri - 3pm to 11pm or 5pm to 11pm - some weekends...
POSITION SUMMARY
Customer Service Representatives are responsible for responding to customer questions, complaints, suggestions and comments via telephone, email and our various social media platforms. Customers contact Muscle & Strength regarding a wide variety of issues ranging from order tracking to general information about fitness. To respond to customers effectively, Customer Service Reps need to be knowledgeable about the products sold on the website and about fitness, workout programs, healthy eating and supplementation. Being able to multi-task, prioritize and work effectively under pressure are essential requirements for this position. It also requires excellent communication skills, not just so that Customer Service Representatives are able to effectively converse with customers over a variety of mediums, but also because the position involves good communication with other Muscle & Strength team members both within and outside of the Customer Service Team.
ESSENTIAL DUTIES/RESPONSIBILITIES
· Fielding and responding appropriating to incoming telephone calls from customers, members of the public, and colleagues from associated businesses who contact our Customer Relations department
· Monitoring of the customer service email inbox. Respond to emails appropriately and promptly with proper and appropriate grammar as they are representing the M&S brand
· Monitoring and responding to customer interactions on social media platforms such as Facebook, Twitter and Instagram
· Responding to customers and members of the public who contact Muscle & Strength via any other medium including mail and fax or in person
· Investigates and solves customers’ problems
· Handles product exchanges, returns and refunds
· Keep up-to-date with changes to Muscle & Strength’s products and resources to advise customers
· Ensure accurate record keeping of discussions/correspondence with customers
SUPERVISORY RESPONSIBILITIES
N/A
QUALIFICATIONS
· High School Diploma or equivalent is required
· Excellent English language skills required. Proficient Spanish language skills a plus
· Knowledge of workout programs and nutritional supplementation a distinct advantage
· A background in areas such as personal training or participation in competitive bodybuilding/fitness is a definite advantage
· A willingness to learn about the products we sell through our online store absolutely essential
· Previous customer service experience (of 6 months or more) is preferred although a high level of enthusiasm for the job and demonstrated passion for fitness may compensate for lack of experience
· Exceptional communication and verbal skills
· Good computer skills and a willingness to learn the systems and software we use
· Excellent multitasking and follow up skills
· Ability to work independently and as part of a team
· A general interest in fitness strongly preferred
WORK ENVIRONMENT AND PHYSICAL DEMANDS
· The requirements of the job include the ability and willingness to remain stationary (seated) at a desk, constantly operating a computer (typing/using a mouse/looking at a monitor), for extended periods of time up to 90% of the full work shift.
· The ability to use a telephone/headset, whilst simultaneously using a computer, to interact with callers; and the ability and willingness to work in a busy environment with a high level of noise.
· The person in this position needs to occasionally move about inside the office and warehouse and frequently communicates with customers and other employees so must be able to exchange accurate information in these situations.
· This job operates in a professional office environment where the use of standard office equipment such as computers, phones, and filing cabinets is required.
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
Shift:
• Evening shift
Weekly day range:
• Monday to Friday
• Weekend availability
Ability to commute/relocate:
• Columbia, SC 29209: Reliably commute or planning to relocate before starting work (Required)
Education:
• High school or equivalent (Required)
Experience:
• English: 1 year (Required)
• Customer service: 1 year (Preferred)
Work Location: One location Show more details...
Mon-Fri - 3pm to 11pm or 5pm to 11pm - some weekends...
POSITION SUMMARY
Customer Service Representatives are responsible for responding to customer questions, complaints, suggestions and comments via telephone, email and our various social media platforms. Customers contact Muscle & Strength regarding a wide variety of issues ranging from order tracking to general information about fitness. To respond to customers effectively, Customer Service Reps need to be knowledgeable about the products sold on the website and about fitness, workout programs, healthy eating and supplementation. Being able to multi-task, prioritize and work effectively under pressure are essential requirements for this position. It also requires excellent communication skills, not just so that Customer Service Representatives are able to effectively converse with customers over a variety of mediums, but also because the position involves good communication with other Muscle & Strength team members both within and outside of the Customer Service Team.
ESSENTIAL DUTIES/RESPONSIBILITIES
· Fielding and responding appropriating to incoming telephone calls from customers, members of the public, and colleagues from associated businesses who contact our Customer Relations department
· Monitoring of the customer service email inbox. Respond to emails appropriately and promptly with proper and appropriate grammar as they are representing the M&S brand
· Monitoring and responding to customer interactions on social media platforms such as Facebook, Twitter and Instagram
· Responding to customers and members of the public who contact Muscle & Strength via any other medium including mail and fax or in person
· Investigates and solves customers’ problems
· Handles product exchanges, returns and refunds
· Keep up-to-date with changes to Muscle & Strength’s products and resources to advise customers
· Ensure accurate record keeping of discussions/correspondence with customers
SUPERVISORY RESPONSIBILITIES
N/A
QUALIFICATIONS
· High School Diploma or equivalent is required
· Excellent English language skills required. Proficient Spanish language skills a plus
· Knowledge of workout programs and nutritional supplementation a distinct advantage
· A background in areas such as personal training or participation in competitive bodybuilding/fitness is a definite advantage
· A willingness to learn about the products we sell through our online store absolutely essential
· Previous customer service experience (of 6 months or more) is preferred although a high level of enthusiasm for the job and demonstrated passion for fitness may compensate for lack of experience
· Exceptional communication and verbal skills
· Good computer skills and a willingness to learn the systems and software we use
· Excellent multitasking and follow up skills
· Ability to work independently and as part of a team
· A general interest in fitness strongly preferred
WORK ENVIRONMENT AND PHYSICAL DEMANDS
· The requirements of the job include the ability and willingness to remain stationary (seated) at a desk, constantly operating a computer (typing/using a mouse/looking at a monitor), for extended periods of time up to 90% of the full work shift.
· The ability to use a telephone/headset, whilst simultaneously using a computer, to interact with callers; and the ability and willingness to work in a busy environment with a high level of noise.
· The person in this position needs to occasionally move about inside the office and warehouse and frequently communicates with customers and other employees so must be able to exchange accurate information in these situations.
· This job operates in a professional office environment where the use of standard office equipment such as computers, phones, and filing cabinets is required.
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
Shift:
• Evening shift
Weekly day range:
• Monday to Friday
• Weekend availability
Ability to commute/relocate:
• Columbia, SC 29209: Reliably commute or planning to relocate before starting work (Required)
Education:
• High school or equivalent (Required)
Experience:
• English: 1 year (Required)
• Customer service: 1 year (Preferred)
Work Location: One location Show more details...
via Indeed
posted_at: 10 days agoschedule_type: Full-timesalary: 13.50–16.00 an hour
What we offer you:
● Competitive pay...
● Advancement opportunities (we always promote from within!)
● Positive team environment & management support
● Paid training and development
● Free products + generous employee discount
● Associate referral bonus program
Job Overview
Shipping Associates are responsible for ensuring that customer’s orders are picked accurately, packed professionally and ready for shipping in a timely manner.
What we offer you:
● Competitive pay...
● Advancement opportunities (we always promote from within!)
● Positive team environment & management support
● Paid training and development
● Free products + generous employee discount
● Associate referral bonus program
Job Overview
Shipping Associates are responsible for ensuring that customer’s orders are picked accurately, packed professionally and ready for shipping in a timely manner. The effective fulfillment of customer orders requires that Shipping Associates work as part of a team to complete all of the necessary functions associated with the smooth operation of the Muscle & Strength warehouse. Ideal candidates must be good communicators and able to work independently and as part of a team. Attention to detail, initiative and organization are essential for this position.
Duties & Responsibilities
● Accurate picking of orders with use of handheld RF Scanners
● Quality checking pick cycles for accuracy
● Maintain a clean and organized working environment
● Print shipping labels using shipping software
● Work within performance requirements
● Load pallets with completed orders according to company set standards
Knowledge, Skills, & Abilities
● Intentional self-starter who takes initiative and proactively seeks out value-add opportunities
● High level of attention to detail and accuracy
● Ability to work in a fast-past atmosphere and meet performance goals
● Able to work independently without supervision
● Eager to learn new skills and expand knowledge
● Able to lift up to 60lbs
● Work in a non climate controlled area
Preferred Qualifications
● 2+ years warehouse experience
● Knowledge of sports nutrition products
Minimum Qualifications
● At least 1 year warehouse experience
● High school GED or equivalent
● Able to use a pallet jack
● Must be eighteen years of age or older
About Muscle & Strength
Millions of people from around the world visit Muscle & Strength every month to find information, tools and products to help them achieve their health & fitness goals.
We’re a unique business that blends commerce and content to provide people with the tools for fitness success. Our vision is to inspire, educate and motivate people. We partner with some of the best fitness experts, athletes and brands to make this happen.
Our headquarters is located in Columbia, SC. From here we ship supplements and fitness gear to over 200 countries.
Job Types: Full-time, Part-time
Pay: $13.50 - $16.00 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance
Schedule:
• Day shift
• Evening shift
Ability to commute/relocate:
• Columbia, SC 29209: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person Show more details...
● Competitive pay...
● Advancement opportunities (we always promote from within!)
● Positive team environment & management support
● Paid training and development
● Free products + generous employee discount
● Associate referral bonus program
Job Overview
Shipping Associates are responsible for ensuring that customer’s orders are picked accurately, packed professionally and ready for shipping in a timely manner. The effective fulfillment of customer orders requires that Shipping Associates work as part of a team to complete all of the necessary functions associated with the smooth operation of the Muscle & Strength warehouse. Ideal candidates must be good communicators and able to work independently and as part of a team. Attention to detail, initiative and organization are essential for this position.
Duties & Responsibilities
● Accurate picking of orders with use of handheld RF Scanners
● Quality checking pick cycles for accuracy
● Maintain a clean and organized working environment
● Print shipping labels using shipping software
● Work within performance requirements
● Load pallets with completed orders according to company set standards
Knowledge, Skills, & Abilities
● Intentional self-starter who takes initiative and proactively seeks out value-add opportunities
● High level of attention to detail and accuracy
● Ability to work in a fast-past atmosphere and meet performance goals
● Able to work independently without supervision
● Eager to learn new skills and expand knowledge
● Able to lift up to 60lbs
● Work in a non climate controlled area
Preferred Qualifications
● 2+ years warehouse experience
● Knowledge of sports nutrition products
Minimum Qualifications
● At least 1 year warehouse experience
● High school GED or equivalent
● Able to use a pallet jack
● Must be eighteen years of age or older
About Muscle & Strength
Millions of people from around the world visit Muscle & Strength every month to find information, tools and products to help them achieve their health & fitness goals.
We’re a unique business that blends commerce and content to provide people with the tools for fitness success. Our vision is to inspire, educate and motivate people. We partner with some of the best fitness experts, athletes and brands to make this happen.
Our headquarters is located in Columbia, SC. From here we ship supplements and fitness gear to over 200 countries.
Job Types: Full-time, Part-time
Pay: $13.50 - $16.00 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance
Schedule:
• Day shift
• Evening shift
Ability to commute/relocate:
• Columbia, SC 29209: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person Show more details...
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