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Most recent job postings at mydish
via Englewood, CO - Geebo
posted_at: 3 days agoschedule_type: Full-timesalary: 20–28 an hour
Job Description The corporate Customer Experience Operations (CXO) team is devoted to supporting thousands of talented agents and frontline workers in delivering the industry's best products and solutions to our customers. Whether it's designing the ideal customer experience across brands, analyzing agent performance or developing comprehensive trainings for our representatives, our corporate CXO... team is constantly refining our best-in-class service.
Job Description The corporate Customer Experience Operations (CXO) team is devoted to supporting thousands of talented agents and frontline workers in delivering the industry's best products and solutions to our customers. Whether it's designing the ideal customer experience across brands, analyzing agent performance or developing comprehensive trainings for our representatives, our corporate CXO... team is constantly refining our best-in-class service. It's why we've earned the J.D. Power accolade of being #1 in Overall Customer Service four years in a row. The Digital Customer Experience team works within the Customer Experience Operations (CXO) department to provide effortless and engaging digital self-serve support experiences to keep our customers connected and entertained. We accomplish our mission through various customer-facing digital channels, including mobile apps, websites, automated phone systems IVR , and chatbots. We're looking for a Communications & Education Manager to lead a team of Digital Product Managers responsible for providing educational and promotional support of DISH's existing customer website (mydish.com) and transactional communications (email, SMS, push notifications). This position will ensure continuous process improvement for the digital experience by providing leadership, direction, and motivation to the workforce. This impactful role leads a team who elicit vision, scope, and requirements for the existing customer digital engagement experiences. As an integral stakeholder in supporting our customer base, you'll solve customer issues and support the community through informative and empathetic communications. In this role, you'll be expected to drive the content strategy by developing guides that show customers how to effectively use our product features, writing instructions on resolving potential issues, and helping users stay connected and entertained. You'll assist stakeholders in responding quickly to demands in a fast-paced environment while maintaining a long-term strategy for content consistency, discoverability, and readability. Primary responsibilities are:
Managing Vision and Purpose:
Develops a clear vision and partners with the business to formulate the strategic roadmap of the product, with particular focus on optimizing all functional areas of the product to build a memorable customer experience Developing Direct Reports and Others:
Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept development moves; takes on those who need help and further development Managing and Measuring Work:
Analyzes customer digital interaction and behavioral data to understand and prioritize pain points and opportunities; collaborates on enterprise-level efforts with business partners, design, and development teams to deliver new features and enhancements on a regular cadence; sets and meets performance goals Dealing with Ambiguity:
Copes with constant change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty; learns quickly when facing new problems; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything Communication:
Serving as a point of contact for teams to ensure all parties are kept up-to-date and actions remain in synergy, as well as communicating with executives to keep the project aligned with their goals and expectations A successful Communications & Education Manager will have the following:
Bachelor's Degree from four-year College or university AND 2 years supervisory/management experience. Equivalent combination of education and experience is satisfactory Ability to thrive in a fast-paced and highly dynamic environment Ability to think critically and apply strong analytical skills Sufficient technical knowledge to be able to communicate clearly and collaborate effectively with IT partners (including but not limited to Agile development methodologies, HTML/CSS, React) Experience influencing and driving strategic, cross-functional initiatives within large organizations Exceptional drafting and writing abilities; executive level communication skills (written and presentation) Compensation:
$76,300.00/Year - $109,000.00/Year From versatile health perks to new career opportunities, check out our benefits on our careers website . Employment is contingent on Successful completion of a pre-employment screen, which may include a drug test.
Salary Range:
$80K -- $150K
Minimum Qualification
Communications & PREstimated Salary: $20 to $28 per hour based on qualifications Show more details...
Managing Vision and Purpose:
Develops a clear vision and partners with the business to formulate the strategic roadmap of the product, with particular focus on optimizing all functional areas of the product to build a memorable customer experience Developing Direct Reports and Others:
Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept development moves; takes on those who need help and further development Managing and Measuring Work:
Analyzes customer digital interaction and behavioral data to understand and prioritize pain points and opportunities; collaborates on enterprise-level efforts with business partners, design, and development teams to deliver new features and enhancements on a regular cadence; sets and meets performance goals Dealing with Ambiguity:
Copes with constant change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty; learns quickly when facing new problems; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything Communication:
Serving as a point of contact for teams to ensure all parties are kept up-to-date and actions remain in synergy, as well as communicating with executives to keep the project aligned with their goals and expectations A successful Communications & Education Manager will have the following:
Bachelor's Degree from four-year College or university AND 2 years supervisory/management experience. Equivalent combination of education and experience is satisfactory Ability to thrive in a fast-paced and highly dynamic environment Ability to think critically and apply strong analytical skills Sufficient technical knowledge to be able to communicate clearly and collaborate effectively with IT partners (including but not limited to Agile development methodologies, HTML/CSS, React) Experience influencing and driving strategic, cross-functional initiatives within large organizations Exceptional drafting and writing abilities; executive level communication skills (written and presentation) Compensation:
$76,300.00/Year - $109,000.00/Year From versatile health perks to new career opportunities, check out our benefits on our careers website . Employment is contingent on Successful completion of a pre-employment screen, which may include a drug test.
Salary Range:
$80K -- $150K
Minimum Qualification
Communications & PREstimated Salary: $20 to $28 per hour based on qualifications Show more details...
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