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Most recent job postings at natwestgroup
via NatWest Group Careers
schedule_type: Full-time
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements of the role. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department and the business.
The NatWest Markets Client Services team is accountable for improving our customer experience... and control environment through oversight of the processes
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements of the role. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department and the business.
The NatWest Markets Client Services team is accountable for improving our customer experience... and control environment through oversight of the processes impacting customers across the Client Lifecycle. The team is part of our First Line of Defense, directly interacting with business, clients and global execution teams to ensure sound operation of Financial Crime and other Client Lifecycle Controls. NatWest Markets has created an opportunity for an organized and detail-oriented person to learn the skills that will help deliver these outcomes.
Your role
Do you enjoy working on a collaborative team to provide strong customer service to both internal and external clients in a well-controlled environment? Are you motivated to contribute to the team and company culture in a valuable way?
This opportunity will focus on these areas of accountability:
Broker-Dealer Client Operations Control Processes:
• Own a variety of daily, monthly and quarterly control processes as part of client operations supervision framework
• Manage client communication as an output of control these control processes, remedial activities, returned statements, etc.
Financial Crime and Supervision Control Operation:
• Understand NatWest Markets Customer Due Diligence requirements and related procedures
• Assess customer files and provide sign-off, escalating with justification to team leads when necessary (e.g., related to High Risk clients, requirement waivers, escalations, PEP declassifications, etc.)
• Support individual supervisory controls designed to oversee activities performed by our global support teams, or to ensure key control points during the client lifecycle are operating effectively
• Work with global execution teams and central Control leads to refine processes and improve procedure documentation
Support of other Client Operations responsibilities
• Manage new account and static data changes for high touch FX micropay customer, building relationships with Sales and India Settlements Operations staff to ensure smooth delivery
• Support customer data setups specific to our US business or related to global end of day trading
Your experience
• Attention to detail, strong work ethic, good humor and enthusiasm for tackling complex challenges
• Ability to drive multiple projects simultaneously, with effective resolution of competing priorities
• Advanced technical skills using Microsoft Office
• Willingness to seek input from team members and to appropriately manage escalations
• Preferred: familiarity with CDD, KYC and Financial Crime standards along with 1 year experience in investment banking operations, compliance or law
• FINRA Series 99 eligible
The expected base annual salary range for this position is $55,000 - $70,000 at the start of employment. This is not a guarantee of compensation. The exact compensation is determined on an individualized basis and may vary based on skills, experience, training licensure, certifications and location. In addition to base salary, our total rewards package also includes eligibility for an annual discretionary bonus; medical, dental, and vision plans; life and disability insurance; employee wellness programs; retirement and savings plans with potential employer contributions; generous paid time off policy, parental leave and tuition reimbursement.
It is the policy of NatWest Markets Securities Inc. and its parent, affiliates and/or subsidiaries to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, sex, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws. Equal Opportunity Employer -Disabled/Veteran – review "EEO Is The Law", “EEO is the law- Supplement” & “Pay Transparency Provision” posters here Show more details...
The NatWest Markets Client Services team is accountable for improving our customer experience... and control environment through oversight of the processes impacting customers across the Client Lifecycle. The team is part of our First Line of Defense, directly interacting with business, clients and global execution teams to ensure sound operation of Financial Crime and other Client Lifecycle Controls. NatWest Markets has created an opportunity for an organized and detail-oriented person to learn the skills that will help deliver these outcomes.
Your role
Do you enjoy working on a collaborative team to provide strong customer service to both internal and external clients in a well-controlled environment? Are you motivated to contribute to the team and company culture in a valuable way?
This opportunity will focus on these areas of accountability:
Broker-Dealer Client Operations Control Processes:
• Own a variety of daily, monthly and quarterly control processes as part of client operations supervision framework
• Manage client communication as an output of control these control processes, remedial activities, returned statements, etc.
Financial Crime and Supervision Control Operation:
• Understand NatWest Markets Customer Due Diligence requirements and related procedures
• Assess customer files and provide sign-off, escalating with justification to team leads when necessary (e.g., related to High Risk clients, requirement waivers, escalations, PEP declassifications, etc.)
• Support individual supervisory controls designed to oversee activities performed by our global support teams, or to ensure key control points during the client lifecycle are operating effectively
• Work with global execution teams and central Control leads to refine processes and improve procedure documentation
Support of other Client Operations responsibilities
• Manage new account and static data changes for high touch FX micropay customer, building relationships with Sales and India Settlements Operations staff to ensure smooth delivery
• Support customer data setups specific to our US business or related to global end of day trading
Your experience
• Attention to detail, strong work ethic, good humor and enthusiasm for tackling complex challenges
• Ability to drive multiple projects simultaneously, with effective resolution of competing priorities
• Advanced technical skills using Microsoft Office
• Willingness to seek input from team members and to appropriately manage escalations
• Preferred: familiarity with CDD, KYC and Financial Crime standards along with 1 year experience in investment banking operations, compliance or law
• FINRA Series 99 eligible
The expected base annual salary range for this position is $55,000 - $70,000 at the start of employment. This is not a guarantee of compensation. The exact compensation is determined on an individualized basis and may vary based on skills, experience, training licensure, certifications and location. In addition to base salary, our total rewards package also includes eligibility for an annual discretionary bonus; medical, dental, and vision plans; life and disability insurance; employee wellness programs; retirement and savings plans with potential employer contributions; generous paid time off policy, parental leave and tuition reimbursement.
It is the policy of NatWest Markets Securities Inc. and its parent, affiliates and/or subsidiaries to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, sex, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws. Equal Opportunity Employer -Disabled/Veteran – review "EEO Is The Law", “EEO is the law- Supplement” & “Pay Transparency Provision” posters here Show more details...
via Glassdoor
schedule_type: Full-timesalary: 68K–90K a year
Technology Service & Relationship Management, Technology
Application Support...
Closing date for applications: 16/03/2024
Stamford, United States
Permanent
Full Time
#R-00226251
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in the United States and as such all normal working days must be carried out in the United
Technology Service & Relationship Management, Technology
Application Support...
Closing date for applications: 16/03/2024
Stamford, United States
Permanent
Full Time
#R-00226251
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in the United States and as such all normal working days must be carried out in the United States.
Job description
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements of the role. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department and the business.
Purpose of role
This role exists within US Production Service Management team to provide production support for various front office applications including technical analysis and associated solutions to ensure production stability for the business as per agreed Service Level Expectations (SLE) or requirements.
What does the role do:
• Responsible for supporting in-house trading applications and flows to external ECNs to cover trade life-cycle, trade capture, intraday risk management and PnL.
• Knowledge in modernization technologies, such as data analytics and blockchain technology. A strong understanding of these technologies and their practical applications in enhancing business processes and innovation is highly desirable.
• Proficiency in Python programming and its various libraries, with the ability to develop efficient and scalable solutions. Familiarity and capability in using python for tasks related to data analysis, scripting, software development, or automation are highly valued.
• Provide front line technical support to front office business users to resolve issues with trading applications and any business-related information quality.
• Provide support during core market hours as part of team Rota covering early/late starts with potential for weekend support on rotational basis.
• Acting as a representative of the user community and work with the development team to prioritize BAU support issues requiring a fix or enhancement for future releases.
Role Requirements:
• Strong interpersonal skills.
• Outstanding teamwork and communication skills.
• Keen interest in developing technical and domain knowledge.
• Strong presentation and interpersonal skills and ability to work as part of a team.
• Desire and ability to work in an entrepreneurial environment within the structure of a large global bank.
• Willingness to learn and motivated attitude.
Qualification: Bachelor’s Degree in Computer Science or related field
The expected base annual salary range for this position is $68,000 - $90,000 at the start of employment. This is not a guarantee of compensation. The exact compensation is determined on an individualized basis and may vary based on skills, experience, training licensure, certifications and location. In addition to base salary, our total rewards package also includes eligibility for an annual discretionary bonus; medical, dental, and vision plans; life and disability insurance; employee wellness programs; retirement and savings plans with potential employer contributions; generous paid time off policy, parental leave and tuition reimbursement.
It is the policy of NatWest Markets Securities Inc. and its parent, affiliates and/or subsidiaries to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, sex, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws. Equal Opportunity Employer -Disabled/Veteran – review "EEO Is The Law", “EEO is the law- Supplement” & “Pay Transparency Provision” posters here Show more details...
Application Support...
Closing date for applications: 16/03/2024
Stamford, United States
Permanent
Full Time
#R-00226251
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in the United States and as such all normal working days must be carried out in the United States.
Job description
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements of the role. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department and the business.
Purpose of role
This role exists within US Production Service Management team to provide production support for various front office applications including technical analysis and associated solutions to ensure production stability for the business as per agreed Service Level Expectations (SLE) or requirements.
What does the role do:
• Responsible for supporting in-house trading applications and flows to external ECNs to cover trade life-cycle, trade capture, intraday risk management and PnL.
• Knowledge in modernization technologies, such as data analytics and blockchain technology. A strong understanding of these technologies and their practical applications in enhancing business processes and innovation is highly desirable.
• Proficiency in Python programming and its various libraries, with the ability to develop efficient and scalable solutions. Familiarity and capability in using python for tasks related to data analysis, scripting, software development, or automation are highly valued.
• Provide front line technical support to front office business users to resolve issues with trading applications and any business-related information quality.
• Provide support during core market hours as part of team Rota covering early/late starts with potential for weekend support on rotational basis.
• Acting as a representative of the user community and work with the development team to prioritize BAU support issues requiring a fix or enhancement for future releases.
Role Requirements:
• Strong interpersonal skills.
• Outstanding teamwork and communication skills.
• Keen interest in developing technical and domain knowledge.
• Strong presentation and interpersonal skills and ability to work as part of a team.
• Desire and ability to work in an entrepreneurial environment within the structure of a large global bank.
• Willingness to learn and motivated attitude.
Qualification: Bachelor’s Degree in Computer Science or related field
The expected base annual salary range for this position is $68,000 - $90,000 at the start of employment. This is not a guarantee of compensation. The exact compensation is determined on an individualized basis and may vary based on skills, experience, training licensure, certifications and location. In addition to base salary, our total rewards package also includes eligibility for an annual discretionary bonus; medical, dental, and vision plans; life and disability insurance; employee wellness programs; retirement and savings plans with potential employer contributions; generous paid time off policy, parental leave and tuition reimbursement.
It is the policy of NatWest Markets Securities Inc. and its parent, affiliates and/or subsidiaries to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, sex, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws. Equal Opportunity Employer -Disabled/Veteran – review "EEO Is The Law", “EEO is the law- Supplement” & “Pay Transparency Provision” posters here Show more details...
via Wall Street Friends Job Board
schedule_type: Part-time
Join us as a Customer Service - Personal Banker in South Uist
• You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
• We’ll look to you to proactively find ways to continually enhance our customer banking experience...
• We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training
What you'll do
As the
Join us as a Customer Service - Personal Banker in South Uist
• You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
• We’ll look to you to proactively find ways to continually enhance our customer banking experience...
• We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training
What you'll do
As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
Day-to-day, you’ll be:
• Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
• Completing general banking requests such as payments, balance enquires and transfers
• Helping customers to understand the different ways they can bank with us and the range of services we can offer
• Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience
The skills you’ll need
To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.
You’ll also need:
• A passion for customer service and strong attention to detail
• The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
• Strong interpersonal skills and the ability to work well as part of a team
• The commitment to develop new skills and responsibilities
What else you need to know
We’re here for our customers when it’s most convenient for them so you’ll need to work flexibly.
Hours
• Part time – 27 hours per week
• Permanent
• You’ll typically be working during branch opening hours 9am - 5pm Monday to Friday and rotational Saturdays, working hours will be discussed at interview
You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready and have mastered your current role, we’ll help take your career to the next level.
This role is not eligible for Skilled Worker Visa sponsorship so applicants must have an alternative form of right to work in the UK.
How we’ll reward you
Salary: £23,400 per year (pro rata for hours worked)
You’ll join on a competitive salary of £23,400 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme. You'll have a generous holiday entitlement of 33 days. (pro rata for hours worked) – you may be required to work Bank Holidays. Visit our reward and benefits page for more information on the benefit packages we offer.
Hours
27
Job Posting Closing Date:
Job Posting Closing Date is not yet published Show more details...
• You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
• We’ll look to you to proactively find ways to continually enhance our customer banking experience...
• We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training
What you'll do
As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
Day-to-day, you’ll be:
• Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
• Completing general banking requests such as payments, balance enquires and transfers
• Helping customers to understand the different ways they can bank with us and the range of services we can offer
• Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience
The skills you’ll need
To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.
You’ll also need:
• A passion for customer service and strong attention to detail
• The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
• Strong interpersonal skills and the ability to work well as part of a team
• The commitment to develop new skills and responsibilities
What else you need to know
We’re here for our customers when it’s most convenient for them so you’ll need to work flexibly.
Hours
• Part time – 27 hours per week
• Permanent
• You’ll typically be working during branch opening hours 9am - 5pm Monday to Friday and rotational Saturdays, working hours will be discussed at interview
You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready and have mastered your current role, we’ll help take your career to the next level.
This role is not eligible for Skilled Worker Visa sponsorship so applicants must have an alternative form of right to work in the UK.
How we’ll reward you
Salary: £23,400 per year (pro rata for hours worked)
You’ll join on a competitive salary of £23,400 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme. You'll have a generous holiday entitlement of 33 days. (pro rata for hours worked) – you may be required to work Bank Holidays. Visit our reward and benefits page for more information on the benefit packages we offer.
Hours
27
Job Posting Closing Date:
Job Posting Closing Date is not yet published Show more details...
via Learn4Good
posted_at: 3 days agoschedule_type: Full-time
Join us as a Governance Manager
• If you can demonstrate a broad understanding of our Group structure, businesses, and the key issues they face, you could make a real impact as a Governance Manager
• You’ll be responsible for making sure that good governance practice is followed, and that effective policies, procedures and processes are in place to support this...
• Expect to grow your network and gain significant exposure both for you and
Join us as a Governance Manager
• If you can demonstrate a broad understanding of our Group structure, businesses, and the key issues they face, you could make a real impact as a Governance Manager
• You’ll be responsible for making sure that good governance practice is followed, and that effective policies, procedures and processes are in place to support this...
• Expect to grow your network and gain significant exposure both for you and your work, as you enhance the clarity, visibility, coordination and effectiveness of governance practices across Nat West Group
What you'll do
As a Governance Manager, you’ll effectively provide a foundation for high-performance by ensuring that robust governance is in place across our organisation. You’ll work closely with key stakeholders, Executives and Board members to make sure they have the understanding, motivation, and means to fulfil their governance responsibilities, and that they do so too.
Your other key responsibilities will include:
• Managing non executive directors, including recruitment, onboarding and induction as well as meeting management
• Managing non executive director visits to jurisdictions in which RBS International operates
• Making sure that statutory records are maintained and filed on time
• Taking minutes, drafting papers, and providing briefings for Board and committee members
• Supporting governance-related projects such Board and committee evaluations and industry consultations
The skills you'll need
To make an impact with us, you’ll need an excellent understanding of our Group structure, our businesses, and the challenges that they face.
An awareness of the Companies Act and UK Corporate Governance Code as well as a Chartered Governance Institute qualification, or part qualification, would be preferred.
You’ll also bring:
• Excellent communication and collaboration skills
• The ability to build great working relationships with senior stakeholders and executives
• A proven ability to manage highly confidential information in a discreet, professional manner
• The ability to manage multiple tasks, anticipate problems and react quickly to changing priorities
#J-18808-Ljbffr Show more details...
• If you can demonstrate a broad understanding of our Group structure, businesses, and the key issues they face, you could make a real impact as a Governance Manager
• You’ll be responsible for making sure that good governance practice is followed, and that effective policies, procedures and processes are in place to support this...
• Expect to grow your network and gain significant exposure both for you and your work, as you enhance the clarity, visibility, coordination and effectiveness of governance practices across Nat West Group
What you'll do
As a Governance Manager, you’ll effectively provide a foundation for high-performance by ensuring that robust governance is in place across our organisation. You’ll work closely with key stakeholders, Executives and Board members to make sure they have the understanding, motivation, and means to fulfil their governance responsibilities, and that they do so too.
Your other key responsibilities will include:
• Managing non executive directors, including recruitment, onboarding and induction as well as meeting management
• Managing non executive director visits to jurisdictions in which RBS International operates
• Making sure that statutory records are maintained and filed on time
• Taking minutes, drafting papers, and providing briefings for Board and committee members
• Supporting governance-related projects such Board and committee evaluations and industry consultations
The skills you'll need
To make an impact with us, you’ll need an excellent understanding of our Group structure, our businesses, and the challenges that they face.
An awareness of the Companies Act and UK Corporate Governance Code as well as a Chartered Governance Institute qualification, or part qualification, would be preferred.
You’ll also bring:
• Excellent communication and collaboration skills
• The ability to build great working relationships with senior stakeholders and executives
• A proven ability to manage highly confidential information in a discreet, professional manner
• The ability to manage multiple tasks, anticipate problems and react quickly to changing priorities
#J-18808-Ljbffr Show more details...
via Dr. Pugen
posted_at: 30 days agoschedule_type: Full-time
NatWest Group is now hiring Customer Service Team Manager in Newcastle-under-Lyme. View job listing details and apply now. Our people work differently depending on their jobs and needs From home working to job sharing visit the remote and flexible working page on our website to find out more This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom Join us as a Customer Service Team Manager
NatWest Group is now hiring Customer Service Team Manager in Newcastle-under-Lyme. View job listing details and apply now. Our people work differently depending on their jobs and needs From home working to job sharing visit the remote and flexible working page on our website to find out more This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom Join us as a Customer Service Team Manager This is an opportunity to make a positive impact to our customers and colleagues Youll be leading and motivating a team to deliver successful customer and business outcomes Along with developing your existing people management skills youll be well positioned to advance your career in this fast-paced role What youll do As a Customer Service Team Manager youll be delivering successful customer and business outcomes by making sure that your unit is efficiently planned Well look to you to focus on optimising capacity and managing operational... escalations disputes and risks Youll be working to really understand what our customers need by actively reviewing performance targets and helping the team to identify trends and address areas of improvement Well look to you to understand and drive the performance of your team and deliver improvements in productivity efficiency and service performance by coaching inspiring and developing your people Your responsibilities will include Leading process re-engineering and automation initiatives collaborating with our support functions to do so Ensuring the engagement and development of colleagues making sure that a plan in place for training and accreditation Making sure that service levels are achieved using resources optimally and reducing costs where possible Helping to maintain up-to-date process documents contributing to the definition of performance targets measurement and the reporting of critical MI to enable the right decision making Delivering cost effective measures within the team and contributing to simplifying the organisation The skills youll need Were looking for someone with good people management skills with the ability to successfully engage and motivate teams to success Alongside this youll have an understanding of people processes and policies Well also expect you to have the ability to review processes with an analytical mind-set and maintain a focus on continuous improvement Youll also need Good experience of working in a financial services environment with knowledge of the industry and its customers Knowledge of our products processes and banking systems An understanding of risk compliance and legal issues in different jurisdictions Youll join on a competitive salary starting at 32100 to 34500 based on experience and in addition youll receive a contribution to help you save for retirement You will have a generous holiday entitlement of 28 days pro rata for hours worked Visit our reward and benefits page for more information on the benefit packages we offer Work life balance is really important within our team culture We follow our Hybrid ways of working which means youll be given the flexibility to work from home most of the time with occasional office working when required at a minimum of 2 days per month If you need any adjustments to support your application such as information in alternative formats or special requirements to access our buildings or if youre eligible under the Disability Confident Scheme please contact us and well do everything we can to help
Show more details...
via Dr. Pugen
posted_at: 28 days agoschedule_type: Full-time and Part-time
NatWest is now hiring Customer Service Representative in Southend-on-Sea. View job listing details and apply now. Our people work differently depending on their jobs and needs From home working to job sharing visit the remote and flexible working page on our website to find out more This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom Join us as a Customer Service Representative Youll
NatWest is now hiring Customer Service Representative in Southend-on-Sea. View job listing details and apply now. Our people work differently depending on their jobs and needs From home working to job sharing visit the remote and flexible working page on our website to find out more This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom Join us as a Customer Service Representative Youll be the first point of support for our personal banking customers in one of our telephony banking teams Well look to you to deliver excellent service to our customers keeping their needs and financial goals in mind at all times Youll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them Well support your personal development with training to achieve the industry recognised Foundation Certificate in Responsible Banking within the first two years Once you... have demonstrated competence in the job role you will have the opportunity to spend up to 60 of time working from home the other 40 will be office based so you can connect and learn with your colleagues Working from home kit can be provided This is a Part Time role working 24 or 26 hours per week based on your preference Working here Were here for our customers whatever the time of day or night so youll need to be flexible Your hours will be from 0930am to 1400pm or 0930am to 1430pm Monday Tuesday Thursday and Friday Youll work every Saturday between 0830am to 1430pm You must be fully flexible and able to commit to the full range of hours Bank Holiday working is a feature of this role Well discuss your hours in more detail with you during your interview stage Youll enjoy a comprehensive training programme and on-going coaching and support to enhance your development When youre ready well help take your career to the next level How well reward you Salary From 23625 per year pro rata for hours worked Youll join on a competitive salary starting from 23625 and in addition youll receive a contribution to help you save for retirement You can choose from a range of protection healthcare or lifestyle benefits through Natwest Group Benefits our fully flexible reward programme You will have a generous holiday entitlement of 33 days pro rata for hours worked you may be required to work bank holidays Visit our rewards and benefits page for more information on the benefits packages we offer What youll do In this role youll be applying your customer service expertise when dealing with and referring customer queries Whether its carrying out day-to-day banking transactions like paying bills or helping our customers identify products and services that are right for them youll be on the other end of the phone to take their calls As a Customer Service Representative well count on you to let our customers know their options when banking with us so they can make informed choices Youll be helping our customers by Making a positive impact on every customer call efficiently and effectively having the right conversations to meet their needs Problem solving and building excellent relationships over the telephone and providing a friendly timely and professional service Building real connections with them and being dedicated to finding the rights solution to meet their needs Improving processes and procedures to maximise customer satisfaction and efficiency Maintaining a detailed knowledge of financial products and services to help resolve complex customer queries The skills youll need This is a customer led role so previous experience working in a customer service role is ideal Telephony experience is an advantage but not essential Dedication and passion for helping customers is vital Youll be a real people person with excellent listening and communication skills Were also looking for you to demonstrate The determination to go the extra mile for our customers every day to provide that truly personal service The ability to achieve quality results while maintaining high levels of detail Strong keyboard skills and the ability to multitask allowing you to navigate different systems and process information while talking to customers Good organisational skills and an enthusiasm to keep learning and developing new skills If you need any adjustments to support your application such as information in alternative formats or special requirements to access our buildings or if youre eligible under the Disability Confident Scheme please contact us and well do everything we can to help
Show more details...
via Dr. Pugen
schedule_type: Full-time
NatWest Group is now hiring Customer Service Operations Analyst in Anti-Money Laundering in Manchester. View job listing details and apply now. Our people work differently depending on their jobs and needs From home working to job sharing visit the remote and flexible working page on our website to find out more This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom Join us as a Customer
NatWest Group is now hiring Customer Service Operations Analyst in Anti-Money Laundering in Manchester. View job listing details and apply now. Our people work differently depending on their jobs and needs From home working to job sharing visit the remote and flexible working page on our website to find out more This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom Join us as a Customer Service amp Operations Analyst in Anti-Money Laundering Working with a supportive and collaborative team youll be helping us with anti-money laundering AML activities In this telephony role youll be investigating queries supporting business processes and procedures and understanding the needs of our customers and the business This role offers great career development opportunities with relevant training programmes and exposure for you and your work What youll do Joining a specialist AML team youll be working together to deliver the most... successful outcomes for the business and our customers Youll respond to customer queries which can be received through inbound and outbound phone calls ensuring you accurately collect all information needed to respond on time and to a high standard As you continue to develop in your role youll also support others in your team by sharing your knowledge Day-to-day youll be Accurately investigating customer queries raising with relevant parties and escalating where needed Making sure processing is performed accurately and within an agreed turn-around time Participating in initiatives that help improve our customer service processes and procedures Reviewing processing errors and logging customer complaints Providing additional support to customers who are exiting the Bank The skills youll need Youll need to be able to work accurately to deadlines and with high levels of attention to detail Well also be looking for you to demonstrate An interest in the financial services industry and our customers Good written and spoken communication skills What else you need to know Youll need to be flexible and able to commit to working an alternate week shift pattern Monday to Friday 830am- 430pm1000am-600pm We offer a Hybrid way of working where youll be based in our Manchester office for a minimum of 2 days per week with the rest of your time working from home Working from home equipment will be provided Start date will be 29122022 1st in office day 03012023 Youll enjoy a comprehensive structured training programme and on-going coaching and support to enhance your development How well reward you 22410 per year pro rata for hours worked Youll join on a competitive salary of 22410 and in addition youll receive a contribution to help you save for retirement You can choose from a range of protection healthcare or lifestyle benefits through NatWest Group Benefits our fully flexible reward programme Youll have a generous holiday entitlement of 33 days Pro rata for hours worked you may be required to work bank holidays Visit our reward and benefits page for more information on the benefit packages we offer If you need any adjustments to support your application such as information in alternative formats or special requirements to access our buildings or if youre eligible under the Disability Confident Scheme please contact us and well do everything we can to help
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schedule_type: Full-timesalary: 60K–80K a year
Position: NatWest Group 2023 Hiring Freshers as Quality Analyst
Location: Town of Maine
Nat West Group Recruitment Drive for 2023 Freshers...
About Company :
Nat West Group one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these. Learning is also key to our continued
Position: NatWest Group 2023 Hiring Freshers as Quality Analyst
Location: Town of Maine
Nat West Group Recruitment Drive for 2023 Freshers...
About Company :
Nat West Group one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these. Learning is also key to our continued growth as a company in an ever changing and increasingly digital world.
By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence.
Company Full Name :
Nat West Group
Job Role :
Quality Analyst
Degree Needed : BE/BTECH/ ME/MTECH/ MCA
Batch : 2021/2022/2023
Location :
Chennai
Job Description :
Roles and Responsibility :
• Supporting the Quality Manager and the team in executing against the test strategy and quality by determining and advising which tests should be automated at which layer
• Making sure that test plans are adequately covered by test scenarios
• Creating different test and automation suites, such as smoke tests, full regression and progression tests, and end-to-end system regression tests
• Analyzing the results of automated tests
• Providing data to the business and the team that focuses on quality and quality improvement
For More Updates Regrading Analyst Jobs –
Required Qualification and Skills :
• Experience of testing ideas, products, designs, planning and execution
• Experience in functional and non-functional testing such as system, system integration, user, load, volume, stress, security, accessibility, compatibility, penetration and back-out
• An understanding of test management tools such as HP ALM, JIRA, and, Silk
• Demonstrable knowledge of Agile methodologies with experience of working in an Agile team
• A very capable communicator with the ability to communicate complex technical concepts clearly to your peers and management level colleagues
• Good collaboration and stakeholder management skills
How to Apply
For Nat West Group Recruitment Drive 2023 ?
All interested and eligible candidates can apply for this position online via the following link as soon as possible.
#J-18808-Ljbffr Show more details...
Location: Town of Maine
Nat West Group Recruitment Drive for 2023 Freshers...
About Company :
Nat West Group one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these. Learning is also key to our continued growth as a company in an ever changing and increasingly digital world.
By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence.
Company Full Name :
Nat West Group
Job Role :
Quality Analyst
Degree Needed : BE/BTECH/ ME/MTECH/ MCA
Batch : 2021/2022/2023
Location :
Chennai
Job Description :
Roles and Responsibility :
• Supporting the Quality Manager and the team in executing against the test strategy and quality by determining and advising which tests should be automated at which layer
• Making sure that test plans are adequately covered by test scenarios
• Creating different test and automation suites, such as smoke tests, full regression and progression tests, and end-to-end system regression tests
• Analyzing the results of automated tests
• Providing data to the business and the team that focuses on quality and quality improvement
For More Updates Regrading Analyst Jobs –
Required Qualification and Skills :
• Experience of testing ideas, products, designs, planning and execution
• Experience in functional and non-functional testing such as system, system integration, user, load, volume, stress, security, accessibility, compatibility, penetration and back-out
• An understanding of test management tools such as HP ALM, JIRA, and, Silk
• Demonstrable knowledge of Agile methodologies with experience of working in an Agile team
• A very capable communicator with the ability to communicate complex technical concepts clearly to your peers and management level colleagues
• Good collaboration and stakeholder management skills
How to Apply
For Nat West Group Recruitment Drive 2023 ?
All interested and eligible candidates can apply for this position online via the following link as soon as possible.
#J-18808-Ljbffr Show more details...
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