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Most recent job postings at Nextiva
via LinkedIn
posted_at: 1 day agoschedule_type: Full-timework_from_home: 1
It’s about more than the right fit. We’re looking for the right connection.
At Nextiva, it’s our team members that make Nextiva a great place to work. Nexties are smart, driven, and the best in class at what they do. We’re changing the game in the software industry with the first of its kind, conversation-centric work hub that unifies team collaboration, customer management & engagement in ONE... single application.
Since its founding in
It’s about more than the right fit. We’re looking for the right connection.
At Nextiva, it’s our team members that make Nextiva a great place to work. Nexties are smart, driven, and the best in class at what they do. We’re changing the game in the software industry with the first of its kind, conversation-centric work hub that unifies team collaboration, customer management & engagement in ONE... single application.
Since its founding in 2008, more than 100,000 companies rely on Nextiva for customer and team communication. We believe in the power of strong connections; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other.
Build Amazing - Deliver Amazing - Live Amazing - Be Amazing
Nextiva is looking for a Channel Marketing Manager to join our growing Channel Marketing team. The ideal candidate is passionate, creative, and driven to build, accelerate, and execute strategic marketing plans to recruit new partners, foster brand preference, and promote pipeline generation with strategic partners.
The right candidate has a strong track record in both setting strategy for and successfully executing a multitude of marketing programs including content marketing, virtual & in-persona events. In addition, this person will possess a strong knowledge of working within the agency model and the TSD ecosystem in order to best maximize in-region activities and optimal program performance. Key to success in this role is an ability to manage a complex set of initiatives while ensuring optimal performance as well as a laser focus on delivering Amazing service to our partners.
As a member of Nextiva’s Channel Marketing Team, you will play a key part in driving the performance of Nextiva’s Channel business. This role requires professional communication skills, the ability to think on your feet, and willingness to take calculated risks. If you enjoy thinking critically while also creatively, and working alongside a team that is as passionate about partners as you are, then this is the role for you!
Key Responsibilities
• Build and manage a diverse set of marketing strategies and programs tailored to key strategic partners
• Design, implement and execute integrated marketing programs to grow new logo pipeline
• Ability to drive content strategies and leverage Nextiva’s robust content library to drive channel adoption
• Project management of marketing programs including timelines, vendor management, results, and reporting
• Manage MDF spend and programs where applicable
• Maintain consistent and thorough metrics and tracking around associated marketing initiatives
Qualifications
• Bachelor’s degree in marketing, business, or related field
• 5+ years of experience in Channel Marketing, Agent / TSD Channel preferred
• Clear track record of creating and executing innovative partner marketing campaigns and programs and constantly looks to accelerate successful partner programs
• Results-oriented and able to use data for decision making
• Ability to think strategically while implementing tactically, balancing longer term ambitions with current capacity and demands
• Outstanding written, verbal communication and presentation skills with proven ability to positively position a company and sell opportunities to the partner community
• Exceptional interpersonal skills with the ability to establish positive relationships with team members, colleagues, cross-functional teams, and partners
• Strong decision making and project management skills, and the ability to handle multiple projects simultaneously against competing deadlines
• Knowledge of cloud and CX market a plus
• Willingness to travel up to 25% of the time
Compensation, Rewards & Benefits
The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. Our estimate of the expected hiring range for the position as posted is $82,000 - $128,000. A different level in the job hierarchy may apply to a specific candidate resulting in a different hiring range.
Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.
Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations! 🚀
To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.
In 2022, Nextiva has been recognized by Comparably as the ‘Best Place to Work’ in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.
Additional workplace awards include 2021 LinkedIn Talent Employee Engagement Champion, Comparably’s Best CEO 2021, Best Company Culture 2021 and 2018, Best Company Compensation 2022, 2021 and 2019, and Glassdoor’s 2020 Best Places to Work.
Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS Show more details...
At Nextiva, it’s our team members that make Nextiva a great place to work. Nexties are smart, driven, and the best in class at what they do. We’re changing the game in the software industry with the first of its kind, conversation-centric work hub that unifies team collaboration, customer management & engagement in ONE... single application.
Since its founding in 2008, more than 100,000 companies rely on Nextiva for customer and team communication. We believe in the power of strong connections; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other.
Build Amazing - Deliver Amazing - Live Amazing - Be Amazing
Nextiva is looking for a Channel Marketing Manager to join our growing Channel Marketing team. The ideal candidate is passionate, creative, and driven to build, accelerate, and execute strategic marketing plans to recruit new partners, foster brand preference, and promote pipeline generation with strategic partners.
The right candidate has a strong track record in both setting strategy for and successfully executing a multitude of marketing programs including content marketing, virtual & in-persona events. In addition, this person will possess a strong knowledge of working within the agency model and the TSD ecosystem in order to best maximize in-region activities and optimal program performance. Key to success in this role is an ability to manage a complex set of initiatives while ensuring optimal performance as well as a laser focus on delivering Amazing service to our partners.
As a member of Nextiva’s Channel Marketing Team, you will play a key part in driving the performance of Nextiva’s Channel business. This role requires professional communication skills, the ability to think on your feet, and willingness to take calculated risks. If you enjoy thinking critically while also creatively, and working alongside a team that is as passionate about partners as you are, then this is the role for you!
Key Responsibilities
• Build and manage a diverse set of marketing strategies and programs tailored to key strategic partners
• Design, implement and execute integrated marketing programs to grow new logo pipeline
• Ability to drive content strategies and leverage Nextiva’s robust content library to drive channel adoption
• Project management of marketing programs including timelines, vendor management, results, and reporting
• Manage MDF spend and programs where applicable
• Maintain consistent and thorough metrics and tracking around associated marketing initiatives
Qualifications
• Bachelor’s degree in marketing, business, or related field
• 5+ years of experience in Channel Marketing, Agent / TSD Channel preferred
• Clear track record of creating and executing innovative partner marketing campaigns and programs and constantly looks to accelerate successful partner programs
• Results-oriented and able to use data for decision making
• Ability to think strategically while implementing tactically, balancing longer term ambitions with current capacity and demands
• Outstanding written, verbal communication and presentation skills with proven ability to positively position a company and sell opportunities to the partner community
• Exceptional interpersonal skills with the ability to establish positive relationships with team members, colleagues, cross-functional teams, and partners
• Strong decision making and project management skills, and the ability to handle multiple projects simultaneously against competing deadlines
• Knowledge of cloud and CX market a plus
• Willingness to travel up to 25% of the time
Compensation, Rewards & Benefits
The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. Our estimate of the expected hiring range for the position as posted is $82,000 - $128,000. A different level in the job hierarchy may apply to a specific candidate resulting in a different hiring range.
Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.
Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations! 🚀
To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.
In 2022, Nextiva has been recognized by Comparably as the ‘Best Place to Work’ in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.
Additional workplace awards include 2021 LinkedIn Talent Employee Engagement Champion, Comparably’s Best CEO 2021, Best Company Culture 2021 and 2018, Best Company Compensation 2022, 2021 and 2019, and Glassdoor’s 2020 Best Places to Work.
Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS Show more details...
via Remote Workers
posted_at: 9 days agoschedule_type: Full-timework_from_home: 1
Title: Information Security Engineer I
Location: Remote – US
...
It’s about more than the right fit. We’re looking for the right connection.
At Nextiva, it’s our team members that make Nextiva a great place to work. Nexties are smart, driven, and the best in class at what they do. We’re changing the game in the software industry with the first of its kind, conversation-centric work hub that unifies team collaboration, customer management
Title: Information Security Engineer I
Location: Remote – US
...
It’s about more than the right fit. We’re looking for the right connection.
At Nextiva, it’s our team members that make Nextiva a great place to work. Nexties are smart, driven, and the best in class at what they do. We’re changing the game in the software industry with the first of its kind, conversation-centric work hub that unifies team collaboration, customer management & engagement in ONE single application.
Since its founding in 2008, more than 100,000 companies rely on Nextiva for customer and team communication. We believe in the power of strong connections; connections to our customers with our signature Amazing Service , our products and services, and most importantly, each other.
Build Amazing – Deliver Amazing – Live Amazing – Be Amazing
The Information Security Engineer is responsible for implementation, operation, monitoring and administration of a variety of tools and processes to protect company information in accordance with the Information Security Program and related policies. The engineer conducts Incident Response and investigates and assesses threats and responds to enterprise security events and incidents. The engineer performs vulnerability assessments and supports mitigation efforts across the organization, supports penetration testing, and supports internal and external audit.
Key Responsibilities:
• Establish and maintain strong working relationships with the departments involved with information security (Operations, Development, IT, Legal, Human Resources, and others)
• Participate in the development of Information Security Program policies, processes, procedures, standards, guidelines, and the training of staff.
• Recommend and implement improvements to the effectiveness of the Information Security Program.
• Provide direction to employees according to established policies and management guidelines for system, application and network security.
• Operate, manage, monitor and improve technical security controls across the enterprise, including AV, IDS, vulnerability scanning, WAF, code scanning, web proxies, encryption and audit log monitoring.
• Perform periodic internal security reviews and risk assessments; support internal and external information security audits.
• Manage vulnerability assessment and testing tools to identify security vulnerabilities and weaknesses and ensure consistency and compliance with established standards and security policies.
• Implement custom WAF rules and policies in security tools to mitigate threats and reduce risk. Review reports for anomalies. Take appropriate action to address alerts and report findings.
• Respond to security incidents, conduct root cause analysis of incidents, recommend corrective actions and ensure corrective action completion.
• Document information security monitoring, scanning and testing procedures.
• Keep up to date with the security field, including emerging vulnerabilities.
• Perform other duties to support the technical and operational security of the organization as required.
Qualifications:
Includes required, preferred and percentage of travel, if applicable
• Bachelor’s degree in an IT related field or equivalent experience and 1-3 years of experience in working in IT security, IT systems or network engineering, software development, QA, or a related role.
• Desired certifications one or more of the following: CISSP (Certified Information Systems Security Professional), Certified Information Security Manager (CISM), SSCP (Systems Security Certified Practitioner), CCSP (Certified Cloud Security Professional) or CompTIA Security+.
• Working knowledge of, and experience in, desktop and server environments, including Mac, Windows, and Linux operating systems.
• Experience with IT technologies related to security, including Active Directory Group Policies, LDAP, SSO, SSL, encryption and hashing algorithms, and key management practices.
• Flexibility to work off-hours to support global project teams and maintenance windows.
• Ability to support 24×7 on-call for incident response on a rotating basis.
• Other desired experience:
• Familiarity with GDPR, CCPA, HIPAA or PCI privacy and security requirements and ISO 27001, SOC 2, NIST or CIS 20 frameworks.
• General knowledge of security implications of threats and vulnerabilities related to networks, servers, operating systems, applications, and databases.
• Experience conducting security assessments, technology reviews and application requirements analysis from a security design perspective.
• Experience developing software, scripting and using SQL queries to automate controls, processes and reporting.
• Experience using SIEM and log management tools.
Competencies:
• Strong analytical problem-solving skills and attention to detail.
• Organization, Time Management & Prioritization – Self-starter that focuses on key priorities; plans, organizes, schedules and executes tasks and projects in an efficient and productive manner.
• Ability to form productive relationships across the organization to accomplish information security objectives.
• Ability and willingness to learn all aspects of the information security field.
• Professional verbal and written communication skills in English.
• Expresses ideas using clear, effective and efficient language. Listens patiently and attentively. Adapts to the purpose of communication with appropriate style, substance, detail, confidence and channel. Possess the ability to manage multiple channels of communication simultaneously, phone, email, tickets, and chat.
• Able to assess, document, and prioritize identified security flaws and vulnerabilities based on risk.
Typical Office Environment: Requires extensive sitting with periodic standing and walking. May be required to lift up to 35 pounds unassisted. May be required to lift over 35 pounds using assistive device and/or team lift. Requires significant use of personal computer, phone and general office equipment. Needs adequate visual acuity, ability to grasp and handle objects. Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.
Compensation, Rewards & Benefits:
The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. Our estimate of the expected hiring range for the position as posted is $68,000 – $107,000.
Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.
Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!
>
To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.
In 2022, Nextiva has been recognized by Comparably as the Best Place to Work’ in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.
Additional workplace awards include 2021 LinkedIn Talent Employee Engagement Champion, Comparably’s Best CEO 2021, Best Company Culture 2021 and 2018, Best Company Compensation 2022, 2021 and 2019, and Glassdoor’s 2020 Best Places to Work.
Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.
LI-REMOTE #LI-MS1 Show more details...
Location: Remote – US
...
It’s about more than the right fit. We’re looking for the right connection.
At Nextiva, it’s our team members that make Nextiva a great place to work. Nexties are smart, driven, and the best in class at what they do. We’re changing the game in the software industry with the first of its kind, conversation-centric work hub that unifies team collaboration, customer management & engagement in ONE single application.
Since its founding in 2008, more than 100,000 companies rely on Nextiva for customer and team communication. We believe in the power of strong connections; connections to our customers with our signature Amazing Service , our products and services, and most importantly, each other.
Build Amazing – Deliver Amazing – Live Amazing – Be Amazing
The Information Security Engineer is responsible for implementation, operation, monitoring and administration of a variety of tools and processes to protect company information in accordance with the Information Security Program and related policies. The engineer conducts Incident Response and investigates and assesses threats and responds to enterprise security events and incidents. The engineer performs vulnerability assessments and supports mitigation efforts across the organization, supports penetration testing, and supports internal and external audit.
Key Responsibilities:
• Establish and maintain strong working relationships with the departments involved with information security (Operations, Development, IT, Legal, Human Resources, and others)
• Participate in the development of Information Security Program policies, processes, procedures, standards, guidelines, and the training of staff.
• Recommend and implement improvements to the effectiveness of the Information Security Program.
• Provide direction to employees according to established policies and management guidelines for system, application and network security.
• Operate, manage, monitor and improve technical security controls across the enterprise, including AV, IDS, vulnerability scanning, WAF, code scanning, web proxies, encryption and audit log monitoring.
• Perform periodic internal security reviews and risk assessments; support internal and external information security audits.
• Manage vulnerability assessment and testing tools to identify security vulnerabilities and weaknesses and ensure consistency and compliance with established standards and security policies.
• Implement custom WAF rules and policies in security tools to mitigate threats and reduce risk. Review reports for anomalies. Take appropriate action to address alerts and report findings.
• Respond to security incidents, conduct root cause analysis of incidents, recommend corrective actions and ensure corrective action completion.
• Document information security monitoring, scanning and testing procedures.
• Keep up to date with the security field, including emerging vulnerabilities.
• Perform other duties to support the technical and operational security of the organization as required.
Qualifications:
Includes required, preferred and percentage of travel, if applicable
• Bachelor’s degree in an IT related field or equivalent experience and 1-3 years of experience in working in IT security, IT systems or network engineering, software development, QA, or a related role.
• Desired certifications one or more of the following: CISSP (Certified Information Systems Security Professional), Certified Information Security Manager (CISM), SSCP (Systems Security Certified Practitioner), CCSP (Certified Cloud Security Professional) or CompTIA Security+.
• Working knowledge of, and experience in, desktop and server environments, including Mac, Windows, and Linux operating systems.
• Experience with IT technologies related to security, including Active Directory Group Policies, LDAP, SSO, SSL, encryption and hashing algorithms, and key management practices.
• Flexibility to work off-hours to support global project teams and maintenance windows.
• Ability to support 24×7 on-call for incident response on a rotating basis.
• Other desired experience:
• Familiarity with GDPR, CCPA, HIPAA or PCI privacy and security requirements and ISO 27001, SOC 2, NIST or CIS 20 frameworks.
• General knowledge of security implications of threats and vulnerabilities related to networks, servers, operating systems, applications, and databases.
• Experience conducting security assessments, technology reviews and application requirements analysis from a security design perspective.
• Experience developing software, scripting and using SQL queries to automate controls, processes and reporting.
• Experience using SIEM and log management tools.
Competencies:
• Strong analytical problem-solving skills and attention to detail.
• Organization, Time Management & Prioritization – Self-starter that focuses on key priorities; plans, organizes, schedules and executes tasks and projects in an efficient and productive manner.
• Ability to form productive relationships across the organization to accomplish information security objectives.
• Ability and willingness to learn all aspects of the information security field.
• Professional verbal and written communication skills in English.
• Expresses ideas using clear, effective and efficient language. Listens patiently and attentively. Adapts to the purpose of communication with appropriate style, substance, detail, confidence and channel. Possess the ability to manage multiple channels of communication simultaneously, phone, email, tickets, and chat.
• Able to assess, document, and prioritize identified security flaws and vulnerabilities based on risk.
Typical Office Environment: Requires extensive sitting with periodic standing and walking. May be required to lift up to 35 pounds unassisted. May be required to lift over 35 pounds using assistive device and/or team lift. Requires significant use of personal computer, phone and general office equipment. Needs adequate visual acuity, ability to grasp and handle objects. Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.
Compensation, Rewards & Benefits:
The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. Our estimate of the expected hiring range for the position as posted is $68,000 – $107,000.
Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.
Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!
>
To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.
In 2022, Nextiva has been recognized by Comparably as the Best Place to Work’ in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.
Additional workplace awards include 2021 LinkedIn Talent Employee Engagement Champion, Comparably’s Best CEO 2021, Best Company Culture 2021 and 2018, Best Company Compensation 2022, 2021 and 2019, and Glassdoor’s 2020 Best Places to Work.
Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.
LI-REMOTE #LI-MS1 Show more details...
via LinkedIn
posted_at: 3 days agoschedule_type: Full-timework_from_home: 1
It’s about more than the right fit. We’re looking for the right connection.
At Nextiva, it’s our team members that make Nextiva a great place to work. Nexties are smart, driven, and the best in class at what they do. We’re changing the game in the software industry with the first of its kind, conversation-centric work hub that unifies team collaboration, customer management & engagement in ONE... single application.
Since its founding in
It’s about more than the right fit. We’re looking for the right connection.
At Nextiva, it’s our team members that make Nextiva a great place to work. Nexties are smart, driven, and the best in class at what they do. We’re changing the game in the software industry with the first of its kind, conversation-centric work hub that unifies team collaboration, customer management & engagement in ONE... single application.
Since its founding in 2008, more than 100,000 companies rely on Nextiva for customer and team communication. We believe in the power of strong connections; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other.
Build Amazing - Deliver Amazing - Live Amazing - Be Amazing
Nextiva is seeking a Regional Partner Manager to join our organization. The primary function of a Regional Partner Manager at Nextiva is to build trust and drive sustainable partner relationships with our top transacting partners, both existing and new. This level of intimate management enables us to help our partners grow by working with them on business planning for the short and long term.
The Regional Partner Manager works with their partners to actively co-sell on Nextiva value (demo / competitive positioning) They help the partner grow by effectively leveraging internal resources and utilizing a data driven approach to drive business outcomes. They are responsible for managing all aspects of the Nextiva experience with Partners and are goaled on revenue growth and other important metrics for those assigned relationships.
The Regional Partner Manager will be well versed in the hosted communication, contact center, and collaboration market and will be fluent in their understanding of the company’s portfolio of solutions and services, to help position managed partners to WIN WITH NEXTIVA.
The Regional Partner Manager must exhibit several key abilities, including, but not limited to: background selling solutions-based technology solutions (preferably in the hosted VoIP space and Ccaas), effective channel recruitment strategies, conducting virtual and in-person sales calls, and have a proven experience of the through-partner sales motion (economics, scale, GTM, etc).
Key Responsibilities
• Manage an assigned set of Nextiva Channel Partners or Master Agents to effectively sell the company’s products or services to new and current accounts.
• Grow the sales of Partners from existing base and expand our reach with new partners.
• Build a business plan with each partner detailing mutually agreed upon partnership expectations, including how to promote Nextiva products and services to accelerate time to transaction
• Facilitate our partners success through effective management and support of their preferred sales motion; Partner-Led, Co-Selling and Agent Referral.
• Establish expectations accordingly for the partner role and how Nextiva will support
• Work closely with Inside Partner Managers, Product Development/Marketing, Sales Engineering, Training, Direct Sales, and Product teams to ensure all territory support are outlined to drive maximum revenue
• Ensure weekly, monthly, and quarterly forecasts are on track to meet and exceed territory revenue targets set in the quarterly sales objective
• Ownership of partner management meeting cadence, delivering effective relationship management RoB’s (rhythm of business) connections which ensure partnership alignment and if necessary, opportunities to pivot, which will ensure a positive partner experience
• Identifies and resolves channel partner issues/problems by providing appropriate resources and/or materials to address problem/issue.
Qualifications
• Organizational skill to prioritize, follow-up, and meet deadlines Proven experience driving jointly developed demand-gen activities.
• Demonstrated track record of managing and growing a territory of existing and new partners.
• Proven success in driving partner business growth through effective business planning and jointly developed demand gen activities.
• Maintain and manage a robust sales funnel, which ensures meeting or exceeding revenue expectations.
• Develop and execute a comprehensive sales and channel development plan focused on growing and expanding partner base.
• Highly skilled at attracting, training, coaching, motivating, and retaining a successful group of channel partners.
• Ability to identify and prioritize opportunities and accurately forecast commitments.
• Ability to communicate effectively and present to all organizational levels in small and large groups.
• UCaaS/SaaS/CcaaS Product Portfolio and market knowledge.
• Intermediate understanding of company financial measures, telecommunications industry, and indirect sales model.
• Quickly establish internal and external productive working relationships and promote effective teamwork.
• Successful sales experience with Channel go-to-market motions including Partner Led, Co-Selling and Agent Referrals.
Job Specific Competencies
Drives Results: Consistently achieves results, even under tough circumstances.
Ensures Accountability: Holds self and others accountable to meet commitments.
Creativity: creates new and better ways for the customer to be successful
Builds Networks: effective at building formal and informal relationships inside and outside of the organization.
Persuades: uses compelling arguments to gain the support and commitment of others
Collaborates: builds partnerships and works collaboratively with others to meet shared objectives
Coachability: Actively seeks ways to grow and be challenged, open to constructive feedback and willing to learn from mistakes.
Change Agility: ability to adapt to changes in roles and responsibilities.
Action-Oriented: takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.
Plans & Aligns: plans and prioritizes work to meet commitments aligned with goals.
Manages Complexity: strong analytical thinker able to makes sense of complex information to effectively manage all aspects of the business.
Travel: approximately 50%
Rewards & Benefits
Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.
So, why Nextiva?
Nextiva is a trailblazer in the Voice over IP (VoIP) and Unified Communications as a Service (UCaaS) industries. We’re outpacing our competitors, and it’s an exciting time to join our team. If you’re looking to join a fast-paced tech company with massive potential, Nextiva is the place for you. Our 1,000+ team members worldwide embrace our promise of Amazing Service. We’re passionate about upholding our energetic culture of forward-thinking, caring, and simplicity. Nextiva seeks diverse individuals who share our values and vision to help take us to the next level. Nextiva provides an impressive benefits package and has a resilient company culture. Glassdoor named us one of the Best Places to Work in 2020 nationwide. Employees rate Nextiva a 4.9/5 on Comparably, and we’ve earned many more accolades along the way.
Help us redefine the future of business communications. Apply today!
Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.
, #Central Show more details...
At Nextiva, it’s our team members that make Nextiva a great place to work. Nexties are smart, driven, and the best in class at what they do. We’re changing the game in the software industry with the first of its kind, conversation-centric work hub that unifies team collaboration, customer management & engagement in ONE... single application.
Since its founding in 2008, more than 100,000 companies rely on Nextiva for customer and team communication. We believe in the power of strong connections; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other.
Build Amazing - Deliver Amazing - Live Amazing - Be Amazing
Nextiva is seeking a Regional Partner Manager to join our organization. The primary function of a Regional Partner Manager at Nextiva is to build trust and drive sustainable partner relationships with our top transacting partners, both existing and new. This level of intimate management enables us to help our partners grow by working with them on business planning for the short and long term.
The Regional Partner Manager works with their partners to actively co-sell on Nextiva value (demo / competitive positioning) They help the partner grow by effectively leveraging internal resources and utilizing a data driven approach to drive business outcomes. They are responsible for managing all aspects of the Nextiva experience with Partners and are goaled on revenue growth and other important metrics for those assigned relationships.
The Regional Partner Manager will be well versed in the hosted communication, contact center, and collaboration market and will be fluent in their understanding of the company’s portfolio of solutions and services, to help position managed partners to WIN WITH NEXTIVA.
The Regional Partner Manager must exhibit several key abilities, including, but not limited to: background selling solutions-based technology solutions (preferably in the hosted VoIP space and Ccaas), effective channel recruitment strategies, conducting virtual and in-person sales calls, and have a proven experience of the through-partner sales motion (economics, scale, GTM, etc).
Key Responsibilities
• Manage an assigned set of Nextiva Channel Partners or Master Agents to effectively sell the company’s products or services to new and current accounts.
• Grow the sales of Partners from existing base and expand our reach with new partners.
• Build a business plan with each partner detailing mutually agreed upon partnership expectations, including how to promote Nextiva products and services to accelerate time to transaction
• Facilitate our partners success through effective management and support of their preferred sales motion; Partner-Led, Co-Selling and Agent Referral.
• Establish expectations accordingly for the partner role and how Nextiva will support
• Work closely with Inside Partner Managers, Product Development/Marketing, Sales Engineering, Training, Direct Sales, and Product teams to ensure all territory support are outlined to drive maximum revenue
• Ensure weekly, monthly, and quarterly forecasts are on track to meet and exceed territory revenue targets set in the quarterly sales objective
• Ownership of partner management meeting cadence, delivering effective relationship management RoB’s (rhythm of business) connections which ensure partnership alignment and if necessary, opportunities to pivot, which will ensure a positive partner experience
• Identifies and resolves channel partner issues/problems by providing appropriate resources and/or materials to address problem/issue.
Qualifications
• Organizational skill to prioritize, follow-up, and meet deadlines Proven experience driving jointly developed demand-gen activities.
• Demonstrated track record of managing and growing a territory of existing and new partners.
• Proven success in driving partner business growth through effective business planning and jointly developed demand gen activities.
• Maintain and manage a robust sales funnel, which ensures meeting or exceeding revenue expectations.
• Develop and execute a comprehensive sales and channel development plan focused on growing and expanding partner base.
• Highly skilled at attracting, training, coaching, motivating, and retaining a successful group of channel partners.
• Ability to identify and prioritize opportunities and accurately forecast commitments.
• Ability to communicate effectively and present to all organizational levels in small and large groups.
• UCaaS/SaaS/CcaaS Product Portfolio and market knowledge.
• Intermediate understanding of company financial measures, telecommunications industry, and indirect sales model.
• Quickly establish internal and external productive working relationships and promote effective teamwork.
• Successful sales experience with Channel go-to-market motions including Partner Led, Co-Selling and Agent Referrals.
Job Specific Competencies
Drives Results: Consistently achieves results, even under tough circumstances.
Ensures Accountability: Holds self and others accountable to meet commitments.
Creativity: creates new and better ways for the customer to be successful
Builds Networks: effective at building formal and informal relationships inside and outside of the organization.
Persuades: uses compelling arguments to gain the support and commitment of others
Collaborates: builds partnerships and works collaboratively with others to meet shared objectives
Coachability: Actively seeks ways to grow and be challenged, open to constructive feedback and willing to learn from mistakes.
Change Agility: ability to adapt to changes in roles and responsibilities.
Action-Oriented: takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.
Plans & Aligns: plans and prioritizes work to meet commitments aligned with goals.
Manages Complexity: strong analytical thinker able to makes sense of complex information to effectively manage all aspects of the business.
Travel: approximately 50%
Rewards & Benefits
Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.
So, why Nextiva?
Nextiva is a trailblazer in the Voice over IP (VoIP) and Unified Communications as a Service (UCaaS) industries. We’re outpacing our competitors, and it’s an exciting time to join our team. If you’re looking to join a fast-paced tech company with massive potential, Nextiva is the place for you. Our 1,000+ team members worldwide embrace our promise of Amazing Service. We’re passionate about upholding our energetic culture of forward-thinking, caring, and simplicity. Nextiva seeks diverse individuals who share our values and vision to help take us to the next level. Nextiva provides an impressive benefits package and has a resilient company culture. Glassdoor named us one of the Best Places to Work in 2020 nationwide. Employees rate Nextiva a 4.9/5 on Comparably, and we’ve earned many more accolades along the way.
Help us redefine the future of business communications. Apply today!
Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.
, #Central Show more details...
via Jooble
posted_at: 17 days agoschedule_type: Full-time
It’s about more than the right fit. We’re looking for the right connection.
At Nextiva, it’s our team members that make Nextiva a great place to work. Nexties are smart, driven, and the best in class at what they do. We’re changing the game in the software industry with the first of its kind, conversation-centric work hub that unifies team collaboration, customer management & engagement in ONE... single application.
Since its founding in
It’s about more than the right fit. We’re looking for the right connection.
At Nextiva, it’s our team members that make Nextiva a great place to work. Nexties are smart, driven, and the best in class at what they do. We’re changing the game in the software industry with the first of its kind, conversation-centric work hub that unifies team collaboration, customer management & engagement in ONE... single application.
Since its founding in 2008, more than 100,000 companies rely on Nextiva for customer and team communication. We believe in the power of strong connections; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other.
Build Amazing - Deliver Amazing - Live Amazing - Be Amazing
Nextiva’s Head of Pricing and Monetization Strategy will lead and drive our pricing, packaging and monetization business plans. This position requires strong capabilities in both strategy — thought leadership, analytical prowess, data-driven thinking, creativity — and execution — leadership and conviction, ability to build process and drive to outcomes, and caring deeply about results. You will lead quantitative and qualitative research with customers and of competitors to support the pricing and monetization strategy and build a framework to measure effectiveness of the pricing model. This is an exciting opportunity to transform Nextiva’s pricing strategy. You will directly impact Nextiva’s trajectory and business success and have the opportunity to build the pricing, packaging and monetization organization for our future growth.
Using pricing strategies, the leader will drive how we use price as a strategic tool to acquire customers and grow revenue at explosive rates. This includes how we develop customer acquisition models, bundle features and create product packages, expand markets, and use our platform and pricing to expand relationships with our customers. Working with partners in technology, marketing, and sales, the Head of Pricing Strategy will drive data decision-making that drives growth and improves revenue and profit at multiples of industry growth. This role reports directly to the Vice President of Product Marketing and Pricing.
Key Responsibilities:
• Lead the end-to-end development of Nextiva’s pricing and packaging strategy through data analysis and modeling, experimentation and research
• Drive momentum for these solutions with executive and senior leadership
• Generate market insights, drive competitive analysis, and build and leverage quantitative models in support of pricing and packaging recommendations
• Optimize product portfolio by creating effective strategies & programs to increase customer acquisition and cross-sell/up-sell
• Build the framework for testing and measuring the effectiveness of our pricing and packaging decisions, to evolve and iterate on our strategy
• Oversee and optimize pricing operations through technologies and process transformation.
• Create a promotions and offers strategy that ladders up to the company's commercial and GTM strategy
• Lead the execution and implementation of strategic decisions and day to day monetization operations
• Develop operational strategy and roadmap for key capability needs and gaps aligned to commercial and product outcomes
• Learning from various industries and models to apply create methodology to pricing
• Drive and lead pricing-related activities over the product life cycle, including establishing pricing strategies, list prices, and discount levels
• Develop and present analytical insights related to pricing and monetization
• Establish essential metrics, assess the performance of pricing strategies for goals, and recommend changes to improve financial performance
• Monitor market trends that may improve topline and/or bottom-line outcomes
• Help develop recommendations related to Ideal Customer Profiles and target markets
• Work with Sales leadership to ensure agreement of price and packaging with market needs
• Use quantitative and qualitative methods to analyze competitor pricing, market share and margins, and track customer engagement to gain a complete picture of effective pricing strategies
Qualifications:
• 5+ years of experience leading pricing and packaging strategy and execution at a companywide or business unit-level
• 10+ years of experience in technology, with at least 5 years of experience at a modern, B2B SaaS company
• Excellent strategic planning and execution skills and ability to manage multiple projects & priorities
• Strong problem solving and data analysis capabilities, proficient in statistical analysis & financial modeling
• Proven experience driving results on executive level decisions and actions on pricing and monetization strategies
• Bachelor’s in Business Administration, Finance, Economics, Mathematics, Marketing or related discipline. Advanced degree in a related area preferred
• Strong leadership and excellent written / verbal communications to work with senior executives across various functions and groups
• High aptitude to learn quickly, provide critical thinking on new and unknown tasks, and works well under pressure with appropriate attention to detail
• Deep understanding of Economics principles that relate to pricing, packaging, and monetization
• Ability to influence and lead teams, with a track record for building talented teams in high-growth, fast-paced environments
• Experience with Enterprise Agreements and deal structuring for optimization
Compensation, Rewards & Benefits:
The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. Our estimate of the expected hiring range for the position as posted is $140,000 - $197,000. A different level in the job hierarchy may apply to a specific candidate resulting in a different hiring range.
Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.
To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.
In 2022, Nextiva has been recognized by Comparably as the ‘Best Place to Work’ in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.
Additional workplace awards include 2021 LinkedIn Talent Employee Engagement Champion, Comparably’s Best CEO 2021, Best Company Culture 2021 and 2018, Best Company Compensation 2022, 2021 and 2019, and Glassdoor’s 2020 Best Places to Work.
Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.
#LI-REMOTE
#LI-MS1 Show more details...
At Nextiva, it’s our team members that make Nextiva a great place to work. Nexties are smart, driven, and the best in class at what they do. We’re changing the game in the software industry with the first of its kind, conversation-centric work hub that unifies team collaboration, customer management & engagement in ONE... single application.
Since its founding in 2008, more than 100,000 companies rely on Nextiva for customer and team communication. We believe in the power of strong connections; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other.
Build Amazing - Deliver Amazing - Live Amazing - Be Amazing
Nextiva’s Head of Pricing and Monetization Strategy will lead and drive our pricing, packaging and monetization business plans. This position requires strong capabilities in both strategy — thought leadership, analytical prowess, data-driven thinking, creativity — and execution — leadership and conviction, ability to build process and drive to outcomes, and caring deeply about results. You will lead quantitative and qualitative research with customers and of competitors to support the pricing and monetization strategy and build a framework to measure effectiveness of the pricing model. This is an exciting opportunity to transform Nextiva’s pricing strategy. You will directly impact Nextiva’s trajectory and business success and have the opportunity to build the pricing, packaging and monetization organization for our future growth.
Using pricing strategies, the leader will drive how we use price as a strategic tool to acquire customers and grow revenue at explosive rates. This includes how we develop customer acquisition models, bundle features and create product packages, expand markets, and use our platform and pricing to expand relationships with our customers. Working with partners in technology, marketing, and sales, the Head of Pricing Strategy will drive data decision-making that drives growth and improves revenue and profit at multiples of industry growth. This role reports directly to the Vice President of Product Marketing and Pricing.
Key Responsibilities:
• Lead the end-to-end development of Nextiva’s pricing and packaging strategy through data analysis and modeling, experimentation and research
• Drive momentum for these solutions with executive and senior leadership
• Generate market insights, drive competitive analysis, and build and leverage quantitative models in support of pricing and packaging recommendations
• Optimize product portfolio by creating effective strategies & programs to increase customer acquisition and cross-sell/up-sell
• Build the framework for testing and measuring the effectiveness of our pricing and packaging decisions, to evolve and iterate on our strategy
• Oversee and optimize pricing operations through technologies and process transformation.
• Create a promotions and offers strategy that ladders up to the company's commercial and GTM strategy
• Lead the execution and implementation of strategic decisions and day to day monetization operations
• Develop operational strategy and roadmap for key capability needs and gaps aligned to commercial and product outcomes
• Learning from various industries and models to apply create methodology to pricing
• Drive and lead pricing-related activities over the product life cycle, including establishing pricing strategies, list prices, and discount levels
• Develop and present analytical insights related to pricing and monetization
• Establish essential metrics, assess the performance of pricing strategies for goals, and recommend changes to improve financial performance
• Monitor market trends that may improve topline and/or bottom-line outcomes
• Help develop recommendations related to Ideal Customer Profiles and target markets
• Work with Sales leadership to ensure agreement of price and packaging with market needs
• Use quantitative and qualitative methods to analyze competitor pricing, market share and margins, and track customer engagement to gain a complete picture of effective pricing strategies
Qualifications:
• 5+ years of experience leading pricing and packaging strategy and execution at a companywide or business unit-level
• 10+ years of experience in technology, with at least 5 years of experience at a modern, B2B SaaS company
• Excellent strategic planning and execution skills and ability to manage multiple projects & priorities
• Strong problem solving and data analysis capabilities, proficient in statistical analysis & financial modeling
• Proven experience driving results on executive level decisions and actions on pricing and monetization strategies
• Bachelor’s in Business Administration, Finance, Economics, Mathematics, Marketing or related discipline. Advanced degree in a related area preferred
• Strong leadership and excellent written / verbal communications to work with senior executives across various functions and groups
• High aptitude to learn quickly, provide critical thinking on new and unknown tasks, and works well under pressure with appropriate attention to detail
• Deep understanding of Economics principles that relate to pricing, packaging, and monetization
• Ability to influence and lead teams, with a track record for building talented teams in high-growth, fast-paced environments
• Experience with Enterprise Agreements and deal structuring for optimization
Compensation, Rewards & Benefits:
The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. Our estimate of the expected hiring range for the position as posted is $140,000 - $197,000. A different level in the job hierarchy may apply to a specific candidate resulting in a different hiring range.
Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.
To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.
In 2022, Nextiva has been recognized by Comparably as the ‘Best Place to Work’ in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.
Additional workplace awards include 2021 LinkedIn Talent Employee Engagement Champion, Comparably’s Best CEO 2021, Best Company Culture 2021 and 2018, Best Company Compensation 2022, 2021 and 2019, and Glassdoor’s 2020 Best Places to Work.
Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.
#LI-REMOTE
#LI-MS1 Show more details...
via Indeed
posted_at: 1 month agoschedule_type: Full-timework_from_home: 1
It's about more than the right fit. We're looking for the right connection.
At Nextiva, it's our team members that make Nextiva a great place to work. Nexties are smart, driven, and the best in class at what they do. We're changing the game in the software industry with the first of its kind, conversation-centric work hub that unifies team collaboration, customer management & engagement in ONE... single application.
Since its founding in 2008, more
It's about more than the right fit. We're looking for the right connection.
At Nextiva, it's our team members that make Nextiva a great place to work. Nexties are smart, driven, and the best in class at what they do. We're changing the game in the software industry with the first of its kind, conversation-centric work hub that unifies team collaboration, customer management & engagement in ONE... single application.
Since its founding in 2008, more than 100,000 companies rely on Nextiva for customer and team communication. We believe in the power of strong connections; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other.
Build Amazing - Deliver Amazing - Live Amazing - Be Amazing
Nextiva is looking for a Senior UCaaS Engineer for our maintenance group. This Engineer should be well versed in VoIP and next generation Unified Communications architecture of BroadWorks TAS.
This role requires a high degree of experience specifically in the aspects of maintenance and troubleshooting. While also holding a high degree of understanding of cross-team collaboration, consulting, installation, scaling, architecture, capacity planning, and integration of multi-vendor technologies.
The candidate must have in-depth experience troubleshooting SIP related call flow issues, API's, including deep understanding core systems, backend feature sets, redundancy, media types, and routing and translations. The candidate must be self-driven, highly motivated, have a sharp eye and attention for detail, respond quickly when needed, a has sound decision making skills.
Key Responsibilities:
• Maintain, evaluate and trouble-shoot production systems for optimized service delivery
• Maintenance, upgrades, lifecycle management, integration, testing, deployment and monitoring of all core telephony and Unified Communications technologies
• Architecture, design, capacity planning, performance management, and growth strategies of core and multi-vendor solutions
• Lead role large projects and integration of multivendor technologies and solutions
• Incident resolution
• Build, maintain, and promote strong technical documentation
• Normal business hours and after hours/on call responsibilities
• Technical liaison to product development, engineering, support, and executive level staff
• Tier 4 support for Tier 1, 2, and 3: including On-Boarding, Sales Engineering, and Development
Qualifications:
• At least 7+ years' experience in geo-redundant architecture, deployment, maintenance, and troubleshooting of BroadSoft BroadWorks technologies (R19 SP1 or higher)
• BroadSoft Certified Network Engineer – Professional and or Specialist preferred
• Well practiced in routine BroadWorks server maintenance procedures
• Advanced knowledge in SIP messaging including isolation of issue to core, SBC, carrier, and or customer premise
• Strong knowledge of Unified Communications including WebRTC, Collaborate, soft clients, architecture, and 3rd party integration
• Strong understanding of OCI-P and XSI-Actions/Events as it pertains to provisioning, 3rd party integrations, and client interactions
• Strong systems and service reliability engineering including capacity planning, performance, and life cycle management
• Strong scripting language knowledge, preferably shell, Perl, SQL, and Python/PHP
• Good understanding of Linux administration and virtualized environments
• Versed in database administration enough to quantify data, create reports, and as a general tool for troubleshooting
• Solid understanding of network engineering including SIP NAT traversal and firewall
• Demonstrate sound judgment in problem solving, identification, troubleshooting and solutions
• Strong analytical and organizational skills, with attention to detail
• Demonstrate strong verbal and written communication skills
• Ability to multitask, prioritizing multiple objectives and initiatives
• Able to work in a team environment and with a diverse group
• Able to mentor junior engineers and provide guidance and oversight on projects
• Remote employees travel to headquarters up to 2 weeks annually
Competencies:
• Organization, Time Management & Prioritization – Focuses on key priorities; plans, organizes, schedules and executes on tasks and projects in an efficient and productive manner.
• Solutions-oriented – Leverages tools and resources around them; scopes out what is needed for each assignment or work activity, while identifying and making appropriate use of people and other organizational resources/tools that can be leveraged.
• Communication Skills – Expresses themselves using clear, effective and efficient language. Listen patiently and attentively. Adapts to the purpose of the communication with appropriate style, substance, detail, confidence and channel. Possess the ability to manage multiple channels of communication simultaneously; phone, email, tickets, and chat.
• Product & Position Knowledge – Displays specialized and/or in-depth skills, knowledge or judgment and can confidently bring to bear domain knowledge and experience.
• Documentation – Clearly organizes and presents documentation to communicate engineering principles, procedures, processes, and visuals using software tools; web-based collaboration diagrams, text editors, presentation, and configuration repositories.
• Core Technology and Industry Knowledge – Ability to analyze and document core architecture against systems engineering best practices, with advanced problem isolation and analysis on system platforms, as well as strong abilities to implement new features and external vendor solutions.
• Hands on experience with routine server maintenance for but not limited to BroadWorks servers systems.
• Experience working with BroadWorks, with knowledge in SBC's, A/V Conferencing, Voice Messaging, Call Recording, Unified Communications, Contact and Call Center solutions, CDR's, Monitoring, Fraud, and SSO solutions.
• Understanding of API interfaces and protocols including OCI, RADIUS, SAML, SIP, SIPRec, SMS, TCP/IP, XMPP/Chat, and XSI.
• Experience working with Java applications on Linux servers including the ability to interpret performance parameters; CPU, Memory/HEAP and IOPS.
• Ability to interpret and write server-side scripting languages including Bash, Perl, Python, and SQL.
Compensation, Rewards & Benefits:
The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. Our estimate of the expected hiring range for the position as posted is $115,600 - $184,900.
Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.
To check out what's going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.
In 2022, Nextiva has been recognized by Comparably as the 'Best Place to Work' in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.
Additional workplace awards include 2021 LinkedIn Talent Employee Engagement Champion, Comparably's Best CEO 2021, Best Company Culture 2021 and 2018, Best Company Compensation 2022, 2021 and 2019, and Glassdoor's 2020 Best Places to Work.
Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.
#LI-REMOTE #LI-MS1 Show more details...
At Nextiva, it's our team members that make Nextiva a great place to work. Nexties are smart, driven, and the best in class at what they do. We're changing the game in the software industry with the first of its kind, conversation-centric work hub that unifies team collaboration, customer management & engagement in ONE... single application.
Since its founding in 2008, more than 100,000 companies rely on Nextiva for customer and team communication. We believe in the power of strong connections; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other.
Build Amazing - Deliver Amazing - Live Amazing - Be Amazing
Nextiva is looking for a Senior UCaaS Engineer for our maintenance group. This Engineer should be well versed in VoIP and next generation Unified Communications architecture of BroadWorks TAS.
This role requires a high degree of experience specifically in the aspects of maintenance and troubleshooting. While also holding a high degree of understanding of cross-team collaboration, consulting, installation, scaling, architecture, capacity planning, and integration of multi-vendor technologies.
The candidate must have in-depth experience troubleshooting SIP related call flow issues, API's, including deep understanding core systems, backend feature sets, redundancy, media types, and routing and translations. The candidate must be self-driven, highly motivated, have a sharp eye and attention for detail, respond quickly when needed, a has sound decision making skills.
Key Responsibilities:
• Maintain, evaluate and trouble-shoot production systems for optimized service delivery
• Maintenance, upgrades, lifecycle management, integration, testing, deployment and monitoring of all core telephony and Unified Communications technologies
• Architecture, design, capacity planning, performance management, and growth strategies of core and multi-vendor solutions
• Lead role large projects and integration of multivendor technologies and solutions
• Incident resolution
• Build, maintain, and promote strong technical documentation
• Normal business hours and after hours/on call responsibilities
• Technical liaison to product development, engineering, support, and executive level staff
• Tier 4 support for Tier 1, 2, and 3: including On-Boarding, Sales Engineering, and Development
Qualifications:
• At least 7+ years' experience in geo-redundant architecture, deployment, maintenance, and troubleshooting of BroadSoft BroadWorks technologies (R19 SP1 or higher)
• BroadSoft Certified Network Engineer – Professional and or Specialist preferred
• Well practiced in routine BroadWorks server maintenance procedures
• Advanced knowledge in SIP messaging including isolation of issue to core, SBC, carrier, and or customer premise
• Strong knowledge of Unified Communications including WebRTC, Collaborate, soft clients, architecture, and 3rd party integration
• Strong understanding of OCI-P and XSI-Actions/Events as it pertains to provisioning, 3rd party integrations, and client interactions
• Strong systems and service reliability engineering including capacity planning, performance, and life cycle management
• Strong scripting language knowledge, preferably shell, Perl, SQL, and Python/PHP
• Good understanding of Linux administration and virtualized environments
• Versed in database administration enough to quantify data, create reports, and as a general tool for troubleshooting
• Solid understanding of network engineering including SIP NAT traversal and firewall
• Demonstrate sound judgment in problem solving, identification, troubleshooting and solutions
• Strong analytical and organizational skills, with attention to detail
• Demonstrate strong verbal and written communication skills
• Ability to multitask, prioritizing multiple objectives and initiatives
• Able to work in a team environment and with a diverse group
• Able to mentor junior engineers and provide guidance and oversight on projects
• Remote employees travel to headquarters up to 2 weeks annually
Competencies:
• Organization, Time Management & Prioritization – Focuses on key priorities; plans, organizes, schedules and executes on tasks and projects in an efficient and productive manner.
• Solutions-oriented – Leverages tools and resources around them; scopes out what is needed for each assignment or work activity, while identifying and making appropriate use of people and other organizational resources/tools that can be leveraged.
• Communication Skills – Expresses themselves using clear, effective and efficient language. Listen patiently and attentively. Adapts to the purpose of the communication with appropriate style, substance, detail, confidence and channel. Possess the ability to manage multiple channels of communication simultaneously; phone, email, tickets, and chat.
• Product & Position Knowledge – Displays specialized and/or in-depth skills, knowledge or judgment and can confidently bring to bear domain knowledge and experience.
• Documentation – Clearly organizes and presents documentation to communicate engineering principles, procedures, processes, and visuals using software tools; web-based collaboration diagrams, text editors, presentation, and configuration repositories.
• Core Technology and Industry Knowledge – Ability to analyze and document core architecture against systems engineering best practices, with advanced problem isolation and analysis on system platforms, as well as strong abilities to implement new features and external vendor solutions.
• Hands on experience with routine server maintenance for but not limited to BroadWorks servers systems.
• Experience working with BroadWorks, with knowledge in SBC's, A/V Conferencing, Voice Messaging, Call Recording, Unified Communications, Contact and Call Center solutions, CDR's, Monitoring, Fraud, and SSO solutions.
• Understanding of API interfaces and protocols including OCI, RADIUS, SAML, SIP, SIPRec, SMS, TCP/IP, XMPP/Chat, and XSI.
• Experience working with Java applications on Linux servers including the ability to interpret performance parameters; CPU, Memory/HEAP and IOPS.
• Ability to interpret and write server-side scripting languages including Bash, Perl, Python, and SQL.
Compensation, Rewards & Benefits:
The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. Our estimate of the expected hiring range for the position as posted is $115,600 - $184,900.
Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.
To check out what's going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.
In 2022, Nextiva has been recognized by Comparably as the 'Best Place to Work' in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.
Additional workplace awards include 2021 LinkedIn Talent Employee Engagement Champion, Comparably's Best CEO 2021, Best Company Culture 2021 and 2018, Best Company Compensation 2022, 2021 and 2019, and Glassdoor's 2020 Best Places to Work.
Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.
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