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https://onemainfinancial.com
OneMain Financial
Most recent job postings at OneMain Financial
via LinkedIn
posted_at: 2 days agoschedule_type: Full-time
PUT YOUR CAREER IN MOTION AS A CONSUMER LOAN SALES SPECIALIST
At OneMain, Consumer Loan Sales Specialists empower customers – listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. Consumer Loan Sales Specialist will learn the lending and servicing business at OneMain allowing them to grow their career...
Full Time and Part-time hours (20-30 per week) are available and vary based upon the
PUT YOUR CAREER IN MOTION AS A CONSUMER LOAN SALES SPECIALIST
At OneMain, Consumer Loan Sales Specialists empower customers – listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. Consumer Loan Sales Specialist will learn the lending and servicing business at OneMain allowing them to grow their career...
Full Time and Part-time hours (20-30 per week) are available and vary based upon the needs of the branch.
IN THE ROLE
• Deliver results related to individual and branch sales goals as well as customer expectations
• Develop new relationships – and maintain existing relationships - working with customers throughout the loan process and loan life cycle
• Present financial solutions, based on customer needs, that meet their goals
• Present customers with optional insurance products
• Educate customers on the terms and conditions of their loan to ensure a clear understanding
• Partner with local businesses to seek out and develop new customers
• Learn how to utilize credit underwriting techniques and sales tools
• Manage the life cycle of the loan, including collections activities, complying with all laws and regulations
Requirements
• HS Diploma/GED
• Must be able to travel locally for business development purposes
Preferred Requirements
• Sales, Collections or Customer Service experience
• Bilingual - Spanish
Who We Are
A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other team member benefits include:
• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date)
• Paid sick leave as determined by state or local ordinance, prorated based on start date
• Paid holidays (7 days per year, based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
In our 1,400 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be -- in person, by phone and online.
At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.
Key Word Tags
Sales, Collections, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee Show more details...
At OneMain, Consumer Loan Sales Specialists empower customers – listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. Consumer Loan Sales Specialist will learn the lending and servicing business at OneMain allowing them to grow their career...
Full Time and Part-time hours (20-30 per week) are available and vary based upon the needs of the branch.
IN THE ROLE
• Deliver results related to individual and branch sales goals as well as customer expectations
• Develop new relationships – and maintain existing relationships - working with customers throughout the loan process and loan life cycle
• Present financial solutions, based on customer needs, that meet their goals
• Present customers with optional insurance products
• Educate customers on the terms and conditions of their loan to ensure a clear understanding
• Partner with local businesses to seek out and develop new customers
• Learn how to utilize credit underwriting techniques and sales tools
• Manage the life cycle of the loan, including collections activities, complying with all laws and regulations
Requirements
• HS Diploma/GED
• Must be able to travel locally for business development purposes
Preferred Requirements
• Sales, Collections or Customer Service experience
• Bilingual - Spanish
Who We Are
A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other team member benefits include:
• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date)
• Paid sick leave as determined by state or local ordinance, prorated based on start date
• Paid holidays (7 days per year, based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
In our 1,400 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be -- in person, by phone and online.
At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.
Key Word Tags
Sales, Collections, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee Show more details...
via CareerBuilder
posted_at: 23 days agoschedule_type: Full-time
PUT YOUR CAREER IN MOTION AS A CONSUMER LOAN SALES SPECIALIST
At OneMain, Consumer Loan Sales Specialists empower customers listening to their needs and providing access to friendly, fast and affordable financing for lifes expenses. Consumer Loan Sales Specialist will learn the lending and servicing business at OneMain allowing them to grow their career...
When starting your career with OneMain, you have the potential to earn an annual salary plus
PUT YOUR CAREER IN MOTION AS A CONSUMER LOAN SALES SPECIALIST
At OneMain, Consumer Loan Sales Specialists empower customers listening to their needs and providing access to friendly, fast and affordable financing for lifes expenses. Consumer Loan Sales Specialist will learn the lending and servicing business at OneMain allowing them to grow their career...
When starting your career with OneMain, you have the potential to earn an annual salary plus incentives. You will also have access to robust training programs and opportunities to advance your career to leadership roles, such as Branch Manager and District Manager. Other benefits for team members include competitive pay, sales-drive incentive programs, medical, dental, 401(k), paid time-off, paid volunteer time, tuition reimbursement and more.
IN THE ROLE
Deliver results related to individual and branch sales goals as well as customer expectations
Develop new relationships and maintain existing relationships - working with customers throughout the loan process and loan life cycle
Present financial solutions, based on customer needs, that meet their goals
Present customers with optional insurance products
Educate customers on the terms and conditions of their loan to ensure a clear understanding
Partner with local businesses to seek out and develop new customers
Learn how to utilize credit underwriting techniques and sales tools
Manage the life cycle of the loan, including collections activities, complying with all laws and regulations
REQUIREMENTS
HS Diploma/GED
Must be able to travel locally for business development purposes
PREFERRED REQUIREMENTS
Sales or Customer Service experience
Bilingual (Spanish)
OneMain Financial is the countrys largest lending-exclusive financial company. With nearly 1,600 branches across 44 states, we proudly offer safe, affordable and transparent installment loans to millions of hard-working people. Our customers turn to us to meet important financial needs, including debt consolidation, medical expenses, household bills, home improvements and auto purchases.OneMainis constantly innovating to serve customers when, where and how they want. Our steadfastcommitment to doing the right thing extends to our customers, our employees and the communities where we live and work a mission that hasnt changed for more than 100 years.
Key Word Tags
Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee
by Jobble Show more details...
At OneMain, Consumer Loan Sales Specialists empower customers listening to their needs and providing access to friendly, fast and affordable financing for lifes expenses. Consumer Loan Sales Specialist will learn the lending and servicing business at OneMain allowing them to grow their career...
When starting your career with OneMain, you have the potential to earn an annual salary plus incentives. You will also have access to robust training programs and opportunities to advance your career to leadership roles, such as Branch Manager and District Manager. Other benefits for team members include competitive pay, sales-drive incentive programs, medical, dental, 401(k), paid time-off, paid volunteer time, tuition reimbursement and more.
IN THE ROLE
Deliver results related to individual and branch sales goals as well as customer expectations
Develop new relationships and maintain existing relationships - working with customers throughout the loan process and loan life cycle
Present financial solutions, based on customer needs, that meet their goals
Present customers with optional insurance products
Educate customers on the terms and conditions of their loan to ensure a clear understanding
Partner with local businesses to seek out and develop new customers
Learn how to utilize credit underwriting techniques and sales tools
Manage the life cycle of the loan, including collections activities, complying with all laws and regulations
REQUIREMENTS
HS Diploma/GED
Must be able to travel locally for business development purposes
PREFERRED REQUIREMENTS
Sales or Customer Service experience
Bilingual (Spanish)
OneMain Financial is the countrys largest lending-exclusive financial company. With nearly 1,600 branches across 44 states, we proudly offer safe, affordable and transparent installment loans to millions of hard-working people. Our customers turn to us to meet important financial needs, including debt consolidation, medical expenses, household bills, home improvements and auto purchases.OneMainis constantly innovating to serve customers when, where and how they want. Our steadfastcommitment to doing the right thing extends to our customers, our employees and the communities where we live and work a mission that hasnt changed for more than 100 years.
Key Word Tags
Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee
by Jobble Show more details...
via Jooble
posted_at: 8 days agoschedule_type: Full-time
Operations Support Representative page is loaded Operations Support Representative
Apply locations Evansville, IN time type Full time posted on Posted Yesterday job requisition id R2211-34417
...
OneMain Financial is the country’s largest lending-exclusive financial company. With nearly 1,600 branches across 44 states, we proudly offer safe, affordable and transparent installment loans to millions of hard-working people. Our customers turn to us
Operations Support Representative page is loaded Operations Support Representative
Apply locations Evansville, IN time type Full time posted on Posted Yesterday job requisition id R2211-34417
...
OneMain Financial is the country’s largest lending-exclusive financial company. With nearly 1,600 branches across 44 states, we proudly offer safe, affordable and transparent installment loans to millions of hard-working people. Our customers turn to us to meet important financial needs, including debt consolidation, medical expenses, household bills, home improvements and auto purchases. OneMain is constantly innovating to serve customers when, where and how they want by investing in our technical digital capabilities. Our steadfast commitment to doing the right thing extends to our customers, our employees and the communities where we live and work – a mission that hasn’t changed for more than 100 years.
We are currently seeking an Operations Support Representative to work in our Centralized Payment Processing department in our Evansville corporate office.
Primary responsibilities include:
· Processing customer payments and returned bank items, including system rejects
· Processing lockbox exception items
· Processing payment related inquiries, account adjustments, refunds and corrections
· Balancing batches of payments
· Completing remote bank deposits
· Ensuring tasks are completed in a timely and accurate manner
Required Skills and Qualifications:
· High school diploma or GED w/ 1-year bank teller, accounting, or bookkeeping experience
· Financial Services and Lending background a plus
· Proficiency with a 10-key calculator
· Ability to work well under pressure and meet goals in a fast-paced environment
· Proficiency with basic Microsoft Office applications
Benefits and Compensation:
At OneMain, we understand that for our team members to be their best, they need the right opportunities and benefits. Our comprehensive benefits package for full-time and some part-time employees includes health and well-being options for team members and dependents, up to 4% matching 401(k), tuition reimbursement, continuing education, incentive pay, paid time off, paid volunteer time and more. OneMain offers an excellent compensation package including a competitive base pay with additional incentives and bonuses.
OneMain prides itself on internal growth opportunities through training and development as well as career growth opportunities through internal promotions. Take the first step toward a challenging and rewarding career at OneMain and apply today!
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identify, national origin, age, marital status, protected veteran status, or disability status.
About Us
OneMain Financial is the country's largest lending-exclusive financial company, a trusted name in lending for over 100 years. Since 2005 alone, we have looked beyond customers credit scores to lend more than $152 billion to 16.2 million people looking for simple, affordable loans. With branches across 44 states, we're proud partners of the families and communities we serve. They turn to us to help meet important financial needs, including debt consolidation, medical expenses, household bills and auto purchases. It's all about doing the right thing – a mission that hasn't changed for more than 100 years Show more details...
Apply locations Evansville, IN time type Full time posted on Posted Yesterday job requisition id R2211-34417
...
OneMain Financial is the country’s largest lending-exclusive financial company. With nearly 1,600 branches across 44 states, we proudly offer safe, affordable and transparent installment loans to millions of hard-working people. Our customers turn to us to meet important financial needs, including debt consolidation, medical expenses, household bills, home improvements and auto purchases. OneMain is constantly innovating to serve customers when, where and how they want by investing in our technical digital capabilities. Our steadfast commitment to doing the right thing extends to our customers, our employees and the communities where we live and work – a mission that hasn’t changed for more than 100 years.
We are currently seeking an Operations Support Representative to work in our Centralized Payment Processing department in our Evansville corporate office.
Primary responsibilities include:
· Processing customer payments and returned bank items, including system rejects
· Processing lockbox exception items
· Processing payment related inquiries, account adjustments, refunds and corrections
· Balancing batches of payments
· Completing remote bank deposits
· Ensuring tasks are completed in a timely and accurate manner
Required Skills and Qualifications:
· High school diploma or GED w/ 1-year bank teller, accounting, or bookkeeping experience
· Financial Services and Lending background a plus
· Proficiency with a 10-key calculator
· Ability to work well under pressure and meet goals in a fast-paced environment
· Proficiency with basic Microsoft Office applications
Benefits and Compensation:
At OneMain, we understand that for our team members to be their best, they need the right opportunities and benefits. Our comprehensive benefits package for full-time and some part-time employees includes health and well-being options for team members and dependents, up to 4% matching 401(k), tuition reimbursement, continuing education, incentive pay, paid time off, paid volunteer time and more. OneMain offers an excellent compensation package including a competitive base pay with additional incentives and bonuses.
OneMain prides itself on internal growth opportunities through training and development as well as career growth opportunities through internal promotions. Take the first step toward a challenging and rewarding career at OneMain and apply today!
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identify, national origin, age, marital status, protected veteran status, or disability status.
About Us
OneMain Financial is the country's largest lending-exclusive financial company, a trusted name in lending for over 100 years. Since 2005 alone, we have looked beyond customers credit scores to lend more than $152 billion to 16.2 million people looking for simple, affordable loans. With branches across 44 states, we're proud partners of the families and communities we serve. They turn to us to help meet important financial needs, including debt consolidation, medical expenses, household bills and auto purchases. It's all about doing the right thing – a mission that hasn't changed for more than 100 years Show more details...
via BeBee
posted_at: 5 days agoschedule_type: Full-time
PUT YOUR CAREER IN MOTION AS A BRANCH COLLECTIONS SPECIALIST
At OneMain, the Branch Collections Specialist contacts customers to help them succeed in resolving their financial obligations by arranging for repayment or settlement of account balances. Branch Collections Specialists focus on our existing customers who have long-term relationships with OneMain...
IN THE ROLE
• Responsible for high volume collections activities to achieve delinquency
PUT YOUR CAREER IN MOTION AS A BRANCH COLLECTIONS SPECIALIST
At OneMain, the Branch Collections Specialist contacts customers to help them succeed in resolving their financial obligations by arranging for repayment or settlement of account balances. Branch Collections Specialists focus on our existing customers who have long-term relationships with OneMain...
IN THE ROLE
• Responsible for high volume collections activities to achieve delinquency goals for an assigned branch
• Work with customers in a consultative manner, negotiating (including renewing the loan) to resolve account matters
• Commitment to excellent customer service with the ability to prioritize and manage multiple responsibilities
• Ability to overcome objections and utilize strong negotiation skills to resolve customer delinquencies
REQUIREMENTS
• HS Diploma/GED
PREFERRED REQUIREMENTS
• Collections or Customer Service experience
• Bilingual (language requirement per need)
WHO WE ARE
A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other team member benefits include:
· Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
· Up to 4% matching 401(k)
· Employee Stock Purchase Plan (10% share discount)
· Tuition reimbursement
· Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date)
· Paid sick leave as determined by state or local ordinance, prorated based on start date
• Paid holidays (7 days per year, based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
In our 1,400 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be -- in person, by phone and online.
At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.
KEY WORD TAGS
Collections, Delinquency, Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Finance, Full-time, Career, Benefits, Customer Experience, Financial Representative, Credit Show more details...
At OneMain, the Branch Collections Specialist contacts customers to help them succeed in resolving their financial obligations by arranging for repayment or settlement of account balances. Branch Collections Specialists focus on our existing customers who have long-term relationships with OneMain...
IN THE ROLE
• Responsible for high volume collections activities to achieve delinquency goals for an assigned branch
• Work with customers in a consultative manner, negotiating (including renewing the loan) to resolve account matters
• Commitment to excellent customer service with the ability to prioritize and manage multiple responsibilities
• Ability to overcome objections and utilize strong negotiation skills to resolve customer delinquencies
REQUIREMENTS
• HS Diploma/GED
PREFERRED REQUIREMENTS
• Collections or Customer Service experience
• Bilingual (language requirement per need)
WHO WE ARE
A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other team member benefits include:
· Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
· Up to 4% matching 401(k)
· Employee Stock Purchase Plan (10% share discount)
· Tuition reimbursement
· Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date)
· Paid sick leave as determined by state or local ordinance, prorated based on start date
• Paid holidays (7 days per year, based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
In our 1,400 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be -- in person, by phone and online.
At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.
KEY WORD TAGS
Collections, Delinquency, Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Finance, Full-time, Career, Benefits, Customer Experience, Financial Representative, Credit Show more details...
via Talentify
posted_at: 5 days agoschedule_type: Full-timework_from_home: 1
The Senior Analyst in the Data Protection and Governance team will help define technical and business requirements for data protection solutions as well as develop business processes and policies related to controlling access to data. This includes helping to identify, understand and protect OMF’s most critical data throughout the data lifecycle. Responsibilities range from identifying high value... assets to developing data classification schemes,
The Senior Analyst in the Data Protection and Governance team will help define technical and business requirements for data protection solutions as well as develop business processes and policies related to controlling access to data. This includes helping to identify, understand and protect OMF’s most critical data throughout the data lifecycle. Responsibilities range from identifying high value... assets to developing data classification schemes, standards and guidelines and implementing processes and technologies to provide leading data protection capabilities.
The Data Protection and Governance team will implement and advise on multiple data protection products and solutions, including not limited to:
• Enterprise data loss prevention
• Data discovery
• Data classification
• Digital rights management
• Cloud data loss prevention / cloud access security brokers
• Tokenization
• File and database encryption
Skills And Attributes For Success
• Consistently deliver quality services. Monitor progress, manage risk, and ensure key stakeholders are kept informed about progress and expected outcomes. Stay abreast of current business and industry trends relevant to OMF’s business.
• Establish relationships with personnel at appropriate levels.
• Demonstrate in-depth technical capabilities and professional knowledge. Demonstrate ability to assimilate to new knowledge.
• Possess good business acumen.
To qualify for the role, you must have
• Bachelor's degree and approximately 4 years of related work experience
• Knowledge of general security concepts and methods such as vulnerability assessments, data classification, privacy assessments, incident response, security policy creation, enterprise security strategies, architectures, and governance.
• Demonstrated experience in three or more of the following areas:
• Data leakage/content monitoring and filtering
• Secure messaging/email encryption
• Mobile device security
• Disk, file, device, and database encryption
• Key management/Public Key Infrastructure (PKI)
• Data classification and privacy policies
• Digital Rights Management (DRM)
• Logging, monitoring, and security event management
• Secure information storage
Ideally, you’ll also have
• Experience in process definition, workflow design and process mapping
• Excellent interpersonal, written/verbal communication and ability to operate with minimal direct oversight
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
Location: Hybrid schedule. Some travel required. Candidates can live within 2 hours driving of the following locations:
• Baltimore, MD
Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:
• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date)
• Paid sick leave as determined by state or local ordinance, prorated based on start date
• Paid holidays (7 days per year, based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)
#LI-EK1
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identify, national origin, age, marital status, protected veteran status, or disability status Show more details...
The Data Protection and Governance team will implement and advise on multiple data protection products and solutions, including not limited to:
• Enterprise data loss prevention
• Data discovery
• Data classification
• Digital rights management
• Cloud data loss prevention / cloud access security brokers
• Tokenization
• File and database encryption
Skills And Attributes For Success
• Consistently deliver quality services. Monitor progress, manage risk, and ensure key stakeholders are kept informed about progress and expected outcomes. Stay abreast of current business and industry trends relevant to OMF’s business.
• Establish relationships with personnel at appropriate levels.
• Demonstrate in-depth technical capabilities and professional knowledge. Demonstrate ability to assimilate to new knowledge.
• Possess good business acumen.
To qualify for the role, you must have
• Bachelor's degree and approximately 4 years of related work experience
• Knowledge of general security concepts and methods such as vulnerability assessments, data classification, privacy assessments, incident response, security policy creation, enterprise security strategies, architectures, and governance.
• Demonstrated experience in three or more of the following areas:
• Data leakage/content monitoring and filtering
• Secure messaging/email encryption
• Mobile device security
• Disk, file, device, and database encryption
• Key management/Public Key Infrastructure (PKI)
• Data classification and privacy policies
• Digital Rights Management (DRM)
• Logging, monitoring, and security event management
• Secure information storage
Ideally, you’ll also have
• Experience in process definition, workflow design and process mapping
• Excellent interpersonal, written/verbal communication and ability to operate with minimal direct oversight
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
Location: Hybrid schedule. Some travel required. Candidates can live within 2 hours driving of the following locations:
• Baltimore, MD
Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:
• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date)
• Paid sick leave as determined by state or local ordinance, prorated based on start date
• Paid holidays (7 days per year, based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)
#LI-EK1
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identify, national origin, age, marital status, protected veteran status, or disability status Show more details...
via Workday
posted_at: 18 days agoschedule_type: Full-timework_from_home: 1
PUT YOUR CAREER IN MOTION AS A BRANCH MANAGER As a OneMain Branch Manager, you will create an outstanding environment—a place where people enjoy coming to work and making a positive impact in the community. You will lead by example, empowering their team to offer loan products that meet our customers’ needs. Your success will be based on your teams’ performance. You will be a coach training the team to achieve financial goals in a responsible
PUT YOUR CAREER IN MOTION AS A BRANCH MANAGER As a OneMain Branch Manager, you will create an outstanding environment—a place where people enjoy coming to work and making a positive impact in the community. You will lead by example, empowering their team to offer loan products that meet our customers’ needs. Your success will be based on your teams’ performance. You will be a coach training the team to achieve financial goals in a responsible manner. IN THE ROLE Build an environment that is customer focused, ensuring all options are presented to for review in the lending process Manage collection activities including consulting with customers on loan payments for past due accounts Attract and develop high-quality and diverse talent Coaches team members by providing actionable feedback and empower career growth Drive branch performance by motivating team members while maintaining compliance with all policies and applicable laws Uses strategic thinking to prioritize and resolve issues... as they arise with speed and consistency Must be able to travel locally for business development purposes REQUIREMENTS HS Diploma/GED Leadership experience with coaching and leading a team Proven experience with meeting sales goals Ability to obtain insurance licensing within 6 months of start date where required PREFERRED REQUIREMENTS College degree or experience with underwriting, credit decision, or related financial industry experience WHO WE ARE A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other team member benefits include: · Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances · Up to 4% matching 401(k) · Employee Stock Purchase Plan (10% share discount) · Tuition reimbursement · Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date) · Paid sick leave as determined by state or local ordinance, prorated based on start date Paid holidays (7 days per year, based on start date) Paid volunteer time (3 days per year, prorated based on start date) OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. In our 1,400 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be -- in person, by phone and online. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain. KEY WORD TAGS Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, Financial Sales, Management Development, Finance, Full-time, Career, Benefits, Customer Experience, Financial Representative, Credit, Leadership OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identify, national origin, age, marital status, protected veteran status, or disability status. OneMain Financial is the country's largest lending-exclusive financial company, a trusted name in lending for over 100 years. Since 2005 alone, we have looked beyond customers credit scores to lend more than $152 billion to 16.2 million people looking for simple, affordable loans. With branches across 44 states, we're proud partners of the families and communities we serve. They turn to us to help meet important financial needs, including debt consolidation, medical expenses, household bills and auto purchases. It's all about doing the right thing – a mission that hasn't changed for more than 100 years
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via Jooble
posted_at: 5 days agoschedule_type: Full-time
Put your career in Motion as a Customer care advocate
At OneMain, Customer CARE Advocates empower customers – understanding customer needs and providing solutions. Customer CARE Advocates will learn the core functionalities of our business at OneMain allowing them to grow their career...
A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career with access to a variety of robust training
Put your career in Motion as a Customer care advocate
At OneMain, Customer CARE Advocates empower customers – understanding customer needs and providing solutions. Customer CARE Advocates will learn the core functionalities of our business at OneMain allowing them to grow their career...
A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career with access to a variety of robust training programs and opportunities to advance toward leadership roles. Other team member benefits include competitive pay, variable incentives tied to business performance, flexible work environment, medical, dental, vision, 401(k), paid time off, paid volunteer time, tuition reimbursement and more.
The Customer CARE Advocate is eligible for a $1,500 sign on bonus*
IN THE ROLE
• Responding to calls utilizing an inbound and outbound dialer, with focus on quality and first call resolution
• OneMain website support, including technology assistance, password resets and a multitude of customer support activities, including payment arrangements, addressing customer concerns when they receive a declined notification
• Handling customer complaints, branch issues, delinquency levels and refunds
• Multiple portfolio servicing, including cash advances, convenience checks and settlements
• Work with clients in a consultative manner in accordance with all applicable laws, policies, and procedures
• Negotiate with customers to resolve account matters
• Maintain and notate all appropriate information and documentation on customer accounts
• Lien releases paid out processing, questions regarding closed or resolved accounts
• Work together as both team member and individual contributor in a goal-oriented environment to meet individual and team targets
• Maintain compliance with FDCPA (Fair Debt Collection Practices Act), all state and federal regulations concerning telephone servicing
• Customer Communication through digital channels, including web chat, text, and phone communication, while successfully navigating systems to provide accurate and timely customer responses
Requirements
• HS Diploma/GED
Preferred Requirements
• 2-4 years’ Call Center experience preferred
• Proven track record and demonstrated ability to listen and offer appropriate products or services and customer solutions
• Demonstrated customer service skills
• Excellent and engaging communication skills
• Ability to thrive in a fast-paced team environment and work in several systems simultaneously
• Ability to quickly analyze challenging problems / situations and provide solutions
• Bilingual English / Spanish skills a plus, but not required
WHO WE ARE
OneMain Financial is the country’s largest lending-exclusive financial company, a trusted name in lending for over 100 years. Since 2005 alone, we have looked beyond customers credit scores to lend more than $152 billion to 16.2 million people looking for simple, affordable loans.
With branches across 44 states, we're proud partners of the families and communities we serve. They turn to us to help meet important financial needs, including debt consolidation, medical expenses, household bills and auto purchases. It’s all about doing the right thing – a mission that hasn’t changed for more than 100 years.
Key Word Tags
Customer Service, Customer Care, Call Center, Remote, Hybrid, New Grad, Newly Graduated, Entry level , Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee
• Sign on bonus of $1500 will be paid in 1 installment after 90 days of employment. Team member must be active at the time of the payout. Part Time positions: Sign on bonus will be prorated based upon the scheduled biweekly hours. Not applicable to current OneMain team members.
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identify, national origin, age, marital status, protected veteran status, or disability status Show more details...
At OneMain, Customer CARE Advocates empower customers – understanding customer needs and providing solutions. Customer CARE Advocates will learn the core functionalities of our business at OneMain allowing them to grow their career...
A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career with access to a variety of robust training programs and opportunities to advance toward leadership roles. Other team member benefits include competitive pay, variable incentives tied to business performance, flexible work environment, medical, dental, vision, 401(k), paid time off, paid volunteer time, tuition reimbursement and more.
The Customer CARE Advocate is eligible for a $1,500 sign on bonus*
IN THE ROLE
• Responding to calls utilizing an inbound and outbound dialer, with focus on quality and first call resolution
• OneMain website support, including technology assistance, password resets and a multitude of customer support activities, including payment arrangements, addressing customer concerns when they receive a declined notification
• Handling customer complaints, branch issues, delinquency levels and refunds
• Multiple portfolio servicing, including cash advances, convenience checks and settlements
• Work with clients in a consultative manner in accordance with all applicable laws, policies, and procedures
• Negotiate with customers to resolve account matters
• Maintain and notate all appropriate information and documentation on customer accounts
• Lien releases paid out processing, questions regarding closed or resolved accounts
• Work together as both team member and individual contributor in a goal-oriented environment to meet individual and team targets
• Maintain compliance with FDCPA (Fair Debt Collection Practices Act), all state and federal regulations concerning telephone servicing
• Customer Communication through digital channels, including web chat, text, and phone communication, while successfully navigating systems to provide accurate and timely customer responses
Requirements
• HS Diploma/GED
Preferred Requirements
• 2-4 years’ Call Center experience preferred
• Proven track record and demonstrated ability to listen and offer appropriate products or services and customer solutions
• Demonstrated customer service skills
• Excellent and engaging communication skills
• Ability to thrive in a fast-paced team environment and work in several systems simultaneously
• Ability to quickly analyze challenging problems / situations and provide solutions
• Bilingual English / Spanish skills a plus, but not required
WHO WE ARE
OneMain Financial is the country’s largest lending-exclusive financial company, a trusted name in lending for over 100 years. Since 2005 alone, we have looked beyond customers credit scores to lend more than $152 billion to 16.2 million people looking for simple, affordable loans.
With branches across 44 states, we're proud partners of the families and communities we serve. They turn to us to help meet important financial needs, including debt consolidation, medical expenses, household bills and auto purchases. It’s all about doing the right thing – a mission that hasn’t changed for more than 100 years.
Key Word Tags
Customer Service, Customer Care, Call Center, Remote, Hybrid, New Grad, Newly Graduated, Entry level , Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee
• Sign on bonus of $1500 will be paid in 1 installment after 90 days of employment. Team member must be active at the time of the payout. Part Time positions: Sign on bonus will be prorated based upon the scheduled biweekly hours. Not applicable to current OneMain team members.
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identify, national origin, age, marital status, protected veteran status, or disability status Show more details...
via Jooble
posted_at: 6 days agoschedule_type: Full-time
We are currently seeking a Lead Analyst to join our Portfolio Analytics team in Wilmington, DE. This role will have the exciting opportunity to learn and drive significant business results through data mining, process development, reporting and analytics. The position will need to work with various partners, including marketing, digital, central and branches to understand reporting needs, and be... able to build processes using SQL Server Management
We are currently seeking a Lead Analyst to join our Portfolio Analytics team in Wilmington, DE. This role will have the exciting opportunity to learn and drive significant business results through data mining, process development, reporting and analytics. The position will need to work with various partners, including marketing, digital, central and branches to understand reporting needs, and be... able to build processes using SQL Server Management Studio, SSIS and Visual Studio to provide the partners the necessary reporting to drive the business or make critical business decisions.
In the Role
The successful candidate will expand their competencies and grow their business and industry acumen, as well as demonstrate the ability to work on complex processes or projects across the end-to-end project cycle. They will gain knowledge to suggest new answers to old questions and continue experimenting with new technology to find better ways to provide information delivery throughout the company. In addition, this candidate will need to demonstrate an ability to partner with the leadership team and develop solutions that are executable and meaningful in practice.
Responsibilities
• Build, test, evaluate, and maintain robust data analysis and MIS reporting for management to make timely, informed decisions
• Working closely with various internal business units to develop and prepare timely and accurate reporting and analysis
• Provide support/expertise to business units related to existing/new reporting requests
• Design, develop, implement, and manage production processes
• Analyzing results of operations and performance based on environmental factors and changing business conditions
• Actively look for ways to improve upon existing reporting/processes to increase effectiveness and efficiency to reporting and processes
• Create and maintain ongoing performance management routines with senior operations leaders
• Understand the data environment to appropriately prioritize and set expectations for key reporting, and analytical priorities
• Effectively prioritize competing initiatives across direct reports; translate strategic priorities into individual/team initiatives and manage expectations
Requirements
Bachelor’s Degree (Graduate a plus) in a quantitative discipline, such as Engineering, Statistics, Economics, Data Analytics or Computer Science and 3-4+ years of experience in complex, data-driven problem solving. Master’s or PHD degrees may offset experience.
• Strong SQL, SSMS, Visual Studio and Excel skills; experience with multiple types of relational databases and/or querying languages is a plus
• Innovative and capable of developing a highly analytical approach to solving problems
• Lending or consumer finance industry experience preferred
Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-time employees with:
• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date)
• Paid sick leave as determined by state or local ordinance, prorated based on start date
• Paid holidays (7 days per year, based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identify, national origin, age, marital status, protected veteran status, or disability status.
OneMain Financial is the country's largest lending-exclusive financial company, a trusted name in lending for over 100 years. Since 2005 alone, we have looked beyond customers credit scores to lend more than $152 billion to 16.2 million people looking for simple, affordable loans. With branches across 44 states, we're proud partners of the families and communities we serve. They turn to us to help meet important financial needs, including debt consolidation, medical expenses, household bills and auto purchases. It's all about doing the right thing – a mission that hasn't changed for more than 100 years Show more details...
In the Role
The successful candidate will expand their competencies and grow their business and industry acumen, as well as demonstrate the ability to work on complex processes or projects across the end-to-end project cycle. They will gain knowledge to suggest new answers to old questions and continue experimenting with new technology to find better ways to provide information delivery throughout the company. In addition, this candidate will need to demonstrate an ability to partner with the leadership team and develop solutions that are executable and meaningful in practice.
Responsibilities
• Build, test, evaluate, and maintain robust data analysis and MIS reporting for management to make timely, informed decisions
• Working closely with various internal business units to develop and prepare timely and accurate reporting and analysis
• Provide support/expertise to business units related to existing/new reporting requests
• Design, develop, implement, and manage production processes
• Analyzing results of operations and performance based on environmental factors and changing business conditions
• Actively look for ways to improve upon existing reporting/processes to increase effectiveness and efficiency to reporting and processes
• Create and maintain ongoing performance management routines with senior operations leaders
• Understand the data environment to appropriately prioritize and set expectations for key reporting, and analytical priorities
• Effectively prioritize competing initiatives across direct reports; translate strategic priorities into individual/team initiatives and manage expectations
Requirements
Bachelor’s Degree (Graduate a plus) in a quantitative discipline, such as Engineering, Statistics, Economics, Data Analytics or Computer Science and 3-4+ years of experience in complex, data-driven problem solving. Master’s or PHD degrees may offset experience.
• Strong SQL, SSMS, Visual Studio and Excel skills; experience with multiple types of relational databases and/or querying languages is a plus
• Innovative and capable of developing a highly analytical approach to solving problems
• Lending or consumer finance industry experience preferred
Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-time employees with:
• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date)
• Paid sick leave as determined by state or local ordinance, prorated based on start date
• Paid holidays (7 days per year, based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identify, national origin, age, marital status, protected veteran status, or disability status.
OneMain Financial is the country's largest lending-exclusive financial company, a trusted name in lending for over 100 years. Since 2005 alone, we have looked beyond customers credit scores to lend more than $152 billion to 16.2 million people looking for simple, affordable loans. With branches across 44 states, we're proud partners of the families and communities we serve. They turn to us to help meet important financial needs, including debt consolidation, medical expenses, household bills and auto purchases. It's all about doing the right thing – a mission that hasn't changed for more than 100 years Show more details...
via BeBee
posted_at: 6 days agoschedule_type: Full-time
The Technology Incident Management Analyst Lead will report into the Operational Excellence team and will provide Level 2 Incident Management support across a variety of applications. This role will be responsible to diagnose production incidents, improve time to resolve and prevent incidents. This role will require cross-functional coordination and will focus on the entire end-to-end customer... experience to reduce/prevent negative customer impacts,
The Technology Incident Management Analyst Lead will report into the Operational Excellence team and will provide Level 2 Incident Management support across a variety of applications. This role will be responsible to diagnose production incidents, improve time to resolve and prevent incidents. This role will require cross-functional coordination and will focus on the entire end-to-end customer... experience to reduce/prevent negative customer impacts, save revenue, reduce cost, and improve customer satisfaction.
This is a Hybrid role you will be expected to be in the downtown Charlotte office two days a week on Tuesday and Thursday.
Responsibilities
• Document Standard Operating Procedures (SOPs) in the Knowledge Base for diagnosing and resolving application errors using error logs, error messages and error scenarios. Cover the customer experience end to end.
• Proactively monitors front end, mobile apps and back end applications and service. Interprets and disseminates the information to a variety of audiences, including support teams and internal leadership.
• Quickly responds to incident alerts and support calls. Identifies, and coordinates with teams that are critical to the event's resolution.
• Follow SOPs to diagnose and resolve. This may include steps for reviewing logs, analyzing dashboards and monitoring tools, executing queries, assessing system performance, etc.
• Execute automated runbooks if applicable
• Triage to Level 3 for more complex issues, including application teams, infrastructure teams, network teams. Partner with Helpdesk teams for input and understanding impact.
• Participate in Post Incident Review (PIR) meetings to identify how we could have avoided the incident to begin with, how we could diagnose faster, how we could resolve faster. Help the Problem Management team identify action items.
• Accurately capture details for all incident tickets
• Respond to all Priority 4 incidents, resolve or triage to Level 3
• Brainstorm how to prevent outages & incidents
• Review past incident & problem tickets
• Analyze system performance trends
• Identify recurring incidents
• Determine what actions technology needs to take for prevention
• Partner with Level 3 application support
• Update AppDynamics
• Provide requirements to Level 3 for additional logging, runbooks, validation scripts
• Streamline and manage escalation process to engage Level 3
• Engage with application development teams to understand new features that are planned, provide requirements on behalf of incident management, learn about new technologies and features, ensure the Level 2 team is prepared to support.
• Review planned changes/releases with potential application impact, ask questions, identify any concerns to protect applications.
• Report on incident related metrics for all applications
• Partner with Monitoring Analysts, SREs and Level 1 to assess & improve logging/monitoring/alerting
• Provide input toward continuous improvement and maturity including automation, communications, incident processes, measuring value, tooling.
• Note: Coding is not required for all Level 2 team members. However, a subset of team members with a developer skillset will have opportunities to help develop automation. This includes automated runbooks, validation scripts, monitoring capabilities, bug fixes.
Requirements:
• Bachelor's degree in Computer Science, Information Technology, or Related field
• Minimum experience of 2 years working in a Technology organization
• Hands on experience with Firebase, AWS services ex; Cloud-watch logs, dashboard, dynamo DB, SQS, SNS etc
• Strong communication skills with the ability to capture and articulate technical and non-technical details.
• Strong problem solver with an analytical mindset and ability to grasp complex topics
• Understanding of application stacks and technologies
• Intermediate experience with Microsoft Office (Visio, Excel, Word, PowerPoint, Outlook)
• Ability to multi-task with multiple priorities
• Proven ability to establish and maintain positive customer and team member relationships
• Ability to understand system logs, application performance dashboards & monitors. Ability to query data and execute commands.
Nice To Have:
• ITIL training certification or extensive experience with Incident Management
• Application development background or Systems Administration experience
• Hands on experience configuring and utilizing AppDynamics or other monitoring tools to help identify and diagnose application issues
Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:
• Health and wellbeing options for team members and their dependents
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Continuing education
• Bonus eligible
• Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date)
• Paid holidays (7 days per year, based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)
• And more
#LI-DWB Show more details...
This is a Hybrid role you will be expected to be in the downtown Charlotte office two days a week on Tuesday and Thursday.
Responsibilities
• Document Standard Operating Procedures (SOPs) in the Knowledge Base for diagnosing and resolving application errors using error logs, error messages and error scenarios. Cover the customer experience end to end.
• Proactively monitors front end, mobile apps and back end applications and service. Interprets and disseminates the information to a variety of audiences, including support teams and internal leadership.
• Quickly responds to incident alerts and support calls. Identifies, and coordinates with teams that are critical to the event's resolution.
• Follow SOPs to diagnose and resolve. This may include steps for reviewing logs, analyzing dashboards and monitoring tools, executing queries, assessing system performance, etc.
• Execute automated runbooks if applicable
• Triage to Level 3 for more complex issues, including application teams, infrastructure teams, network teams. Partner with Helpdesk teams for input and understanding impact.
• Participate in Post Incident Review (PIR) meetings to identify how we could have avoided the incident to begin with, how we could diagnose faster, how we could resolve faster. Help the Problem Management team identify action items.
• Accurately capture details for all incident tickets
• Respond to all Priority 4 incidents, resolve or triage to Level 3
• Brainstorm how to prevent outages & incidents
• Review past incident & problem tickets
• Analyze system performance trends
• Identify recurring incidents
• Determine what actions technology needs to take for prevention
• Partner with Level 3 application support
• Update AppDynamics
• Provide requirements to Level 3 for additional logging, runbooks, validation scripts
• Streamline and manage escalation process to engage Level 3
• Engage with application development teams to understand new features that are planned, provide requirements on behalf of incident management, learn about new technologies and features, ensure the Level 2 team is prepared to support.
• Review planned changes/releases with potential application impact, ask questions, identify any concerns to protect applications.
• Report on incident related metrics for all applications
• Partner with Monitoring Analysts, SREs and Level 1 to assess & improve logging/monitoring/alerting
• Provide input toward continuous improvement and maturity including automation, communications, incident processes, measuring value, tooling.
• Note: Coding is not required for all Level 2 team members. However, a subset of team members with a developer skillset will have opportunities to help develop automation. This includes automated runbooks, validation scripts, monitoring capabilities, bug fixes.
Requirements:
• Bachelor's degree in Computer Science, Information Technology, or Related field
• Minimum experience of 2 years working in a Technology organization
• Hands on experience with Firebase, AWS services ex; Cloud-watch logs, dashboard, dynamo DB, SQS, SNS etc
• Strong communication skills with the ability to capture and articulate technical and non-technical details.
• Strong problem solver with an analytical mindset and ability to grasp complex topics
• Understanding of application stacks and technologies
• Intermediate experience with Microsoft Office (Visio, Excel, Word, PowerPoint, Outlook)
• Ability to multi-task with multiple priorities
• Proven ability to establish and maintain positive customer and team member relationships
• Ability to understand system logs, application performance dashboards & monitors. Ability to query data and execute commands.
Nice To Have:
• ITIL training certification or extensive experience with Incident Management
• Application development background or Systems Administration experience
• Hands on experience configuring and utilizing AppDynamics or other monitoring tools to help identify and diagnose application issues
Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:
• Health and wellbeing options for team members and their dependents
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Continuing education
• Bonus eligible
• Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date)
• Paid holidays (7 days per year, based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)
• And more
#LI-DWB Show more details...
via Workday
posted_at: 3 days agoschedule_type: Full-timework_from_home: 1
OneMain Financial (OMF) is seeking a Vice President, Senior Managing Director (SMD) of Productivity Engineering to lead our ongoing technology transformation. The SMD is responsible for establishing the strategy and overseeing the implementation of core software engineering capabilities necessary to deliver world-class software products. Productivity Engineering domains include Development... methodologies, DevOps, development tooling, environment
OneMain Financial (OMF) is seeking a Vice President, Senior Managing Director (SMD) of Productivity Engineering to lead our ongoing technology transformation. The SMD is responsible for establishing the strategy and overseeing the implementation of core software engineering capabilities necessary to deliver world-class software products. Productivity Engineering domains include Development... methodologies, DevOps, development tooling, environment coordination, and Quality (Assurance, Engineering and Control). The Productivity Engineering organization is responsible for the selection, customization (maturing), application, operation of tooling, skills, and methods leveraged by the product development organization. Productivity Engineering provides platforms and enabling services to product development teams. Product development teams are directly supported by Productivity Engineering professionals – as matrixed resources—and are integral to those teams for development commitments. The is a Hybrid role you should be willing to be in our beautiful downtown Baltimore office at least once a week to collaborate with other OneMain technology leaders. RESPONSIBILITIES AND DUTIES: Establish the Productivity Engineering organization and its objectives and key results (OKRs). Work with senior leadership to align Productivity Engineering OKRs to business roadmaps and corresponding OKRs. Oversee business cases and financial management for Productivity Engineering domains. Define execution strategy for the overall Productivity Engineering organization. Work closely with executive OMF leadership to establish Productivity Engineering services and capabilities which drive product delivery for OMF customers. Lead as the executive subject matter expert for Productivity Engineering domains. Set the bar for service-based creativity in the product organization, driving continuous innovation. Work with executive leadership to drive OMF business objectives, serve the OMF customers, through Productivity Engineering platforms and services which enable realization of world-class OMF software products. Accountable for the performance of VPs for each Productivity Engineering domain, as well as the performance of each Productivity Engineering organization. Define, communicate, and improve key metrics which focus on and demonstrate advancement against Productivity Engineering OKRs. Define, socialize, and champion Productivity Engineering capabilities that fuel modernization, cloud-based products, and 3rd party integrations which support OMF customer needs and drive toward OMF business strategy. Within Productivity Engineering, foster and drive a culture of improvement and innovation, focused on quality, throughput, and serviceability of OMF customer products. Across product teams, foster adoption of OMF product engineering best practices, as they mature and demonstrate value, driving a culture of innovation, adoption, and collaboration across the product organization. Mature iterative development across the product organization. Evolve Agile, Lean and SCRUM delivery models. Facilitate high-commitment delivery and reduce cycle time by lowering delivery friction through automation of all aspects of the product delivery lifecycle. Establish and mature enterprise DevOps capabilities, aligned to product development needs, and reducing delivery friction. CI/CD, test automation, and strategic use of the pipeline to ensure non-functional requirements. Significant experience in environments management and approaches. Leading cloud-based DevOps experience a must. Lead quality (assurance, engineering, and control) in cloud-based environments. Must be able to drive testing modernization for functional, waterfall development environments, evolving test maturity by identifying and establishing key maturity points to execute quality improvement. Provide technical leadership for transition to cloud-native architectures for OMF products and platforms. QUALIFICATIONS AND EXPERIENCE: Experience in software product delivery organizations, which both deliver and run customer-facing products in operations, with demonstrated progressive leadership growth in all aspects of Productivity Engineering. 10+ years at executive level leading a large, multi-discipline Productivity Engineering organization in Financial Services or other heavily regulated industry information technology organization. At least two prior experiences building, operating, and maturing Productivity Engineering organizations are highly desirable. 10+ years leading development of ground-up platforms and services, along with demonstrated maturing of both. 10+ years of experience leading employee/contractor blended organizations. 10+ years working with SCRUM/Agile/iterative methods. 10+ years of experience selecting and negotiating 3rd party products and services. 5+ years of experience leading an on-prem to cloud-based technology organization transformation. 5+ years of AWS experience in a mature, leading cloud-first organization. Bachelor's Degree computer science, hard sciences, or engineering is preferred, Master's degree is desirable or equivalent professional experience for either degree Must have a network of professionals and organizational associations that can be leveraged for hiring key assets for advancing Productivity Engineering capabilities, as well as an extensive track record defining job descriptions, recruiting, and hiring demonstrated talent. Significant experience supporting Big Data and data-driven product environments, including data pipelines, data management, and analytics. Experience delivering strategic presentations to C-suite and board leadership, as well as public speaking experience as a technology domain leader. Extensive demonstrated technology organization transformation experience. Must be able to clearly articulate challenges, methods, techniques, successes and failures in driving transformations. Matured engineering tools and capabilities in iterative and lean development methodologies, quality (assurance, engineering, control), and DevOps. Productivity Engineering domain experience supporting both enterprise on-prem-to-cloud migration and cloud-native product development. Supported organizations with multiple lines of business, with systems and products that have both vertical and cross-cutting business aspects. Extensive knowledge and demonstrated track record working with operations, infrastructure, and cyber organizations and teams, in delivering both product development environments as well as supporting customer-facing operational systems. Who we Are OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain. Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: Health and wellbeing options for team members and their dependents Up to 4% matching 401(k) Employee Stock Purchase Plan (10% share discount) Tuition reimbursement Continuing education Bonus eligible Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date) Paid holidays (7 days per year, based on start date) Paid volunteer time (3 days per year, prorated based on start date) And more #LI-DWB OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identify, national origin, age, marital status, protected veteran status, or disability status. OneMain Financial is the country's largest lending-exclusive financial company, a trusted name in lending for over 100 years. Since 2005 alone, we have looked beyond customers credit scores to lend more than $152 billion to 16.2 million people looking for simple, affordable loans. With branches across 44 states, we're proud partners of the families and communities we serve. They turn to us to help meet important financial needs, including debt consolidation, medical expenses, household bills and auto purchases. It's all about doing the right thing – a mission that hasn't changed for more than 100 years
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