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What is OnTrac's commitment to sustainable practices? A9: OnTrac acknowledges its responsibility to the environment and is committed to implementing sustainable practices. The company actively seeks ways to reduce its carbon footprint, optimize fuel efficiency, and apply environmentally friendly initiatives. By employing eco-friendly vehicles, implementing efficient routing techniques, and promoting recycling programs internally, OnTrac aims to minimize its impact on the environment and operate as a socially responsible entity.
How can I contact OnTrac for inquiries or support? A10: For any inquiries or support, customers can contact OnTrac through various channels. The company's website provides detailed contact information, including phone numbers and email addresses specific to different departments. OnTrac's customer service representatives are available to assist with any questions or concerns, ensuring prompt and satisfactory resolutions.
What is OnTrac and what services does it provide? A1: OnTrac is a premier regional package delivery company in the United States. It specializes in time-sensitive shipments, providing reliable and efficient delivery services to businesses and individuals across eight western states. OnTrac offers a wide array of shipping solutions, including next-day, two-day, and customized delivery options to meet the unique needs of its customers.
How does OnTrac differentiate itself from other shipping carriers? A2: OnTrac sets itself apart from other shipping carriers through its focus on regional delivery. By concentrating its operations within the western states, OnTrac can provide faster transit times, more personalized service, and cost-effective solutions compared to national carriers. Its extensive local knowledge, efficient routing, and strong industry partnerships enable OnTrac to consistently deliver packages with speed and accuracy.
What types of industries does OnTrac serve? A3: OnTrac serves a wide range of industries, including e-commerce, retail, healthcare, technology, and more. Its flexible delivery options cater to the specific needs of businesses across various sectors, ensuring timely and reliable shipments to meet customers' expectations. OnTrac's expertise in serving diverse industries positions it as a trusted partner for companies seeking dependable regional shipping solutions.
Can OnTrac handle large or heavy shipments? A5: Absolutely! OnTrac has the capability to handle large or heavy shipments, accommodating various size and weight requirements. With its fleet of specialized vehicles, dedicated logistics experts, and strategic partnerships, OnTrac ensures that even bulky or oversized items can be shipped efficiently and securely within its regional network.
Does OnTrac offer insurance options for shipments? A7: Yes, OnTrac offers shipping insurance options to provide peace of mind and protect customers' valuable packages. These insurance options are designed to cover the cost of lost, damaged, or stolen items during transit. By choosing appropriate insurance coverage, customers can have added security and financial protection for their shipments.
What is OnTrac's approach to customer service? A6: OnTrac prides itself on exceptional customer service. With a team of experienced professionals, OnTrac aims to provide personalized, responsive, and reliable assistance to all customers. Whether it's resolving inquiries, addressing concerns, or offering tailored shipping solutions, OnTrac goes above and beyond to deliver a positive and satisfactory experience to its clientele.
How does OnTrac ensure the security of packages during transit? A8: OnTrac prioritizes the safety and security of packages throughout the delivery process. It employs advanced tracking technologies, tamper-evident packaging solutions, and strict handling protocols to minimize the risk of damage, theft, or loss. Additionally, OnTrac continuously invests in training its staff on secure handling practices, ensuring that every package is treated with utmost care and delivered securely.
Does OnTrac provide tracking and delivery confirmation for packages? A4: Yes, OnTrac offers advanced tracking and delivery confirmation services for packages. Customers can conveniently track their shipments in real-time via the OnTrac website, using tracking numbers provided by the sender. This feature provides transparency and peace of mind, allowing customers to stay informed about their package's progress and estimated delivery time.
Popular Questions
What carrier is OnTrac? OnTrac is a regional parcel carrier within California, Arizona, Nevada, Oregon, Washington, Utah and Colorado, oferring both ground and overnight delivery service.
Is OnTrac through USPS? Western regional parcel carrier OnTrac today launched a delivery service in conjunction with the U.S. Postal Service (USPS) that offers large-volume retailers a fourth major business-to-consumer option in a region covering 70 million consumers.
Can I see exactly where my OnTrac package is? Parcel Monitor for OnTrac allows you to track all your packages with just their tracking number! Standard and Express deliveries can all be tracked with Parcel Monitor.
How long does OnTrac take to deliver? Don't forget that OnTrac works hard to deliver your parcels on time, which means they could be delivered the next day or within 2 days.
Why does OnTrac deliver so late? Packages may be delivered later than the end of the business day for the end of day deliveries due to the volume of parcels. OnTrac will attempt to deliver your package within the day, which means it may be late in the evening. Otherwise, it would be rescheduled for delivery the following day.
Is OnTrac really that bad? OnTrac has a consumer rating of 1.11 stars from 859 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about OnTrac most frequently mention customer service, front door and next day problems. OnTrac ranks 239th among Shipping sites.
Does OnTrac actually deliver? We deliver to every address in California, and the major metropolitan areas of Arizona, Nevada, Oregon, Washington, Utah, Colorado and Idaho.
What carrier does OnTrac use? The service, called "DirectPost," allows OnTrac to collect parcels from retailers and inject them deep into the postal network, which consists of more than 2,000 facilities in OnTrac's service area. USPS will then deliver the parcels the so-called last mile to their final destinations.
How do I talk to a real person at OnTrac? Technical Support Software Support can also be reached at 877.225. 6837, Monday-Friday, from 8am to 6pm PST.
How do I contact OnTrac delivery? For more information about OnTrac Messenger and our full line of services, click here or call 888.334. 5001.
Is OnTrac same as USPS? For the past five years, OnTrac has partnered with USPS on a last-mile offering. However, OnTrac has only made the service available to parcel consolidators, firms that aggregate shipments from retailers and have used the carrier's intraregional distribution network to bring packages to USPS.
How do I talk to an agent at OnTrac? Software Support can also be reached at 877.225.6837, Monday-Friday, from 8am to 6pm PST.
What is the phone number for OnTrac pickup? On-Call Pickup Service If you do not ship on a regular basis, call 800.334. 5000 when you need to arrange a pickup.
What happens if you miss OnTrac delivery? Second Delivery Attempt the Following Business Day Whenever a recipient location is not open upon our first delivery attempt and a second delivery attempt the same day is not possible, OnTrac will attempt to deliver the package the following business day at no additional charge.
What shipping company is OnTrac? Express Messenger Systems, Inc. OnTrac started in 1991 as California Overnight. It was a division of its now 60-year old parent company Express Messenger Systems, Inc.
Does OnTrac use UPS or USPS? Western regional parcel carrier OnTrac today launched a delivery service in conjunction with the U.S. Postal Service (USPS) that offers large-volume retailers a fourth major business-to-consumer option in a region covering 70 million consumers.
How does OnTrac shipping work? OnTrac Ground Ground shipments are delivered by end of day. The delivery time will vary based on a route's other service commitments. OnTrac cannot schedule a specific delivery time window for day-definite deliveries. *Delivery times and transit days will vary.
Where does OnTrac leave packages? We ship all items in boxes. If you opted for USPS delivery, your mail carrier will deliver the package to your mailbox or door. If you selected UPS, or Ontrac, the driver will leave the package at your door. Q.
Can I pickup from OnTrac? OnTrac offers you the option to schedule a pickup for packages weighing up to 150 pounds. Please review our Packaging Guidelines and use WebOnTrac to generate individual labels for each package. Packages that are oversized or require special handling may incur additional surcharges.
What states does OnTrac service? OnTrac services every ZIP Code in California, and the metro areas of Arizona, Nevada, Oregon, Washington, Utah, Colorado and Idaho. Delivery times and transit days vary based on the delivery ZIP Code.