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Most recent job postings at Ooma
via LinkedIn
posted_at: 3 days agoschedule_type: Full-timework_from_home: 1
Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet... their unique needs. At home, we help our customers
Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet... their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.
Site Reliability Engineer
About the Role:
SREs are innovators who are knowledgeable about the latest technologies and trends. We use a range of tools and technologies to ensure our entire technology portfolio is highly available and delivers an amazing experience for all Ooma customers.
This role is part of an effort to become an international team of SREs to meet the demands of our worldwide customers. Come be a part of this transformation.
If you are an SRE, VOIP engineer, systems administrator, operations engineer, or a Devops engineer with a passion for a challenging and rewarding position in a team of engineers who are driven by operational excellence, then we would like to talk to you.
What You’ll Do:
• Join a team of SREs supporting Ooma’s Office calling platform providing services to customers around the world
• Utilize your large-scale, full-stack application support background to be able to troubleshoot service issues, increase reliability, improve observability, deploy services/features/software updates, and ensure the best experience for Ooma customers
• Become a telephony expert, learning about communications protocols, networking, etc.
• Automating manual steps, deploy software utilizing CI pipelines, evaluate software solutions, implement SRE best practices, etc.
• Serve as escalation path for junior team members
• Assist and lead various other projects to increase service reliability and improve efficiencies
• Mentor the other team how to improve management of applications running on Kubernetes
• Serve our on-call rotation providing 7x24 support for Ooma services
Experience We’re Looking For:
• Production (7x24) support experience in a large environment as a Site Reliability Engineer, DevOps Engineer, Senior Linux System Administrator or VOIP Engineer
• 7+ years Linux administration and troubleshooting experience with emphasis in full-stack, Application Support
• 3 years supporting/migrating production applications to Kubernetes, managing CI pipelines, etc.
• Advanced scripting experience: Python, Ruby, Bash
• Configuration management experience (of a large environment): Ansible, Terraform, Puppet, etc.
• Experience with monitoring best practices using ELK stack, Prometheus, Nagios, or Grafana
• Experience with cloud platforms, such as OCI, AWS, GCP, etc.
• Experience with VOIP (SIP, RTP) optimization, troubleshooting, and security
• DB Administration Experience: CouchDB, Postgres, MySQL, MongoDB
• Team player who thrives in a fast-paced, dynamic environment
• Solid communication skills, both written and verbal
• Bachelor's degree in Engineering/Computer Science or equivalent experience
What We Offer:
Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks .
• Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
• HMO's, a PPO, or HDHP ( including HSA , which Ooma helps fund)
• Income Protection Benefits (Basic Life and AD&D , Short- and Long-term disability)
• Commuter benefits
• 401k & employer match
• Employee Stock Purchase Plan ( ESPP)
• Paid time off, sick days, as well as corporate holidays observed
• Employee Assistance Program
• Life Balance benefits with Travel assistance services and Identity theft and will preparation services
The base salary range for candidates within the San Francisco Bay Area is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).
California Pay Range
$145,000 — $185,000 USD Show more details...
Site Reliability Engineer
About the Role:
SREs are innovators who are knowledgeable about the latest technologies and trends. We use a range of tools and technologies to ensure our entire technology portfolio is highly available and delivers an amazing experience for all Ooma customers.
This role is part of an effort to become an international team of SREs to meet the demands of our worldwide customers. Come be a part of this transformation.
If you are an SRE, VOIP engineer, systems administrator, operations engineer, or a Devops engineer with a passion for a challenging and rewarding position in a team of engineers who are driven by operational excellence, then we would like to talk to you.
What You’ll Do:
• Join a team of SREs supporting Ooma’s Office calling platform providing services to customers around the world
• Utilize your large-scale, full-stack application support background to be able to troubleshoot service issues, increase reliability, improve observability, deploy services/features/software updates, and ensure the best experience for Ooma customers
• Become a telephony expert, learning about communications protocols, networking, etc.
• Automating manual steps, deploy software utilizing CI pipelines, evaluate software solutions, implement SRE best practices, etc.
• Serve as escalation path for junior team members
• Assist and lead various other projects to increase service reliability and improve efficiencies
• Mentor the other team how to improve management of applications running on Kubernetes
• Serve our on-call rotation providing 7x24 support for Ooma services
Experience We’re Looking For:
• Production (7x24) support experience in a large environment as a Site Reliability Engineer, DevOps Engineer, Senior Linux System Administrator or VOIP Engineer
• 7+ years Linux administration and troubleshooting experience with emphasis in full-stack, Application Support
• 3 years supporting/migrating production applications to Kubernetes, managing CI pipelines, etc.
• Advanced scripting experience: Python, Ruby, Bash
• Configuration management experience (of a large environment): Ansible, Terraform, Puppet, etc.
• Experience with monitoring best practices using ELK stack, Prometheus, Nagios, or Grafana
• Experience with cloud platforms, such as OCI, AWS, GCP, etc.
• Experience with VOIP (SIP, RTP) optimization, troubleshooting, and security
• DB Administration Experience: CouchDB, Postgres, MySQL, MongoDB
• Team player who thrives in a fast-paced, dynamic environment
• Solid communication skills, both written and verbal
• Bachelor's degree in Engineering/Computer Science or equivalent experience
What We Offer:
Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks .
• Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
• HMO's, a PPO, or HDHP ( including HSA , which Ooma helps fund)
• Income Protection Benefits (Basic Life and AD&D , Short- and Long-term disability)
• Commuter benefits
• 401k & employer match
• Employee Stock Purchase Plan ( ESPP)
• Paid time off, sick days, as well as corporate holidays observed
• Employee Assistance Program
• Life Balance benefits with Travel assistance services and Identity theft and will preparation services
The base salary range for candidates within the San Francisco Bay Area is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).
California Pay Range
$145,000 — $185,000 USD Show more details...
via LinkedIn
posted_at: 3 days agoschedule_type: Full-timework_from_home: 1
Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet... their unique needs. At home, we help our customers
Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet... their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.
Principal Engineer, LTE
About the Role:
Ooma seeks a seasoned principal engineer with deep networking development, communications, and signal processing expertise and proven work experience in embedded development and communications
What You’ll Do:
• Work closely with carrier partners and third-party partners to build products and solutions.
• Analyze and debug field issues related to device performance and stability, including radio frequency (RF) link performance, reliability, and quality, and propose solutions in collaboration with carrier partners.
• Support existing products by providing bug fixes and expanding functionality.
• Build and support user-space libraries and tools.
• Contribute to overall architecture discussions and be a part of an evolving platform offering enhanced consumer and business communication services.
• Resolve interoperability issues between the various devices and third-party software components.
• Work with field engineering, operations and QA to resolve issues.
• Share expertise and mentor other engineers.
• Collaborate with engineers in CA, and at Ooma's international locations.
Experience We’re Looking For:
• Deep experience in telephony and signal processing. Knowledge of modem protocols and alarm panels is a huge plus.
• Strong problem-solving, good communication and collaboration skills, and a self-starter driven to deliver quality work with minimal supervision.
• Experience with Audio codecs, echo canceler, and voice path technologies.
• Linux kernel knowledge: virtual memory, scheduling, interrupt processing, device drivers.
• Experience with system testing activities like feature validation, test description documentation, test strategy creation, and problem troubleshooting.
• Understanding of 5G concepts such as DL/UL scheduling, LTE power control, beamforming fundamentals, and MIMO.
• Understanding of overall Wireless systems with knowledge of PHY, MAC, RLC, RRC, and PDCP layers. Understanding of 3GPP systems: Core and RAN a plus.
• Experience with test tools, including protocol analyzers, XCAL/QXDM, Wireshark, channel emulators, spectrum analyzers, signal generators, etc.
• Extensive knowledge of hardware platforms & processor architectures and Low-level debugging experience.
• Knowledge of the following kernel subsystems: networking, USB, storage (incl. filesystems)
• Experience in debugging a real HW: JTAG, KGDB
• Experience with NXP solutions: i.MX, Layerscape is nice to have. Experience with UEFI on arm platforms is nice to have.
• Bachelor's degree in EE, Computer Science, or similar fields or equivalent experience.
What We Offer:
Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks .
• Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
• HMO's, a PPO, or HDHP ( including HSA , which Ooma helps fund)
• Income Protection Benefits (Basic Life and AD&D , Short- and Long-term disability)
• Commuter benefits
• 401k & employer match
• Employee Stock Purchase Plan ( ESPP)
• Paid time off, sick days, as well as corporate holidays observed
• Employee Assistance Program
• Life Balance benefits with Travel assistance services and Identity theft and will preparation services Show more details...
Principal Engineer, LTE
About the Role:
Ooma seeks a seasoned principal engineer with deep networking development, communications, and signal processing expertise and proven work experience in embedded development and communications
What You’ll Do:
• Work closely with carrier partners and third-party partners to build products and solutions.
• Analyze and debug field issues related to device performance and stability, including radio frequency (RF) link performance, reliability, and quality, and propose solutions in collaboration with carrier partners.
• Support existing products by providing bug fixes and expanding functionality.
• Build and support user-space libraries and tools.
• Contribute to overall architecture discussions and be a part of an evolving platform offering enhanced consumer and business communication services.
• Resolve interoperability issues between the various devices and third-party software components.
• Work with field engineering, operations and QA to resolve issues.
• Share expertise and mentor other engineers.
• Collaborate with engineers in CA, and at Ooma's international locations.
Experience We’re Looking For:
• Deep experience in telephony and signal processing. Knowledge of modem protocols and alarm panels is a huge plus.
• Strong problem-solving, good communication and collaboration skills, and a self-starter driven to deliver quality work with minimal supervision.
• Experience with Audio codecs, echo canceler, and voice path technologies.
• Linux kernel knowledge: virtual memory, scheduling, interrupt processing, device drivers.
• Experience with system testing activities like feature validation, test description documentation, test strategy creation, and problem troubleshooting.
• Understanding of 5G concepts such as DL/UL scheduling, LTE power control, beamforming fundamentals, and MIMO.
• Understanding of overall Wireless systems with knowledge of PHY, MAC, RLC, RRC, and PDCP layers. Understanding of 3GPP systems: Core and RAN a plus.
• Experience with test tools, including protocol analyzers, XCAL/QXDM, Wireshark, channel emulators, spectrum analyzers, signal generators, etc.
• Extensive knowledge of hardware platforms & processor architectures and Low-level debugging experience.
• Knowledge of the following kernel subsystems: networking, USB, storage (incl. filesystems)
• Experience in debugging a real HW: JTAG, KGDB
• Experience with NXP solutions: i.MX, Layerscape is nice to have. Experience with UEFI on arm platforms is nice to have.
• Bachelor's degree in EE, Computer Science, or similar fields or equivalent experience.
What We Offer:
Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks .
• Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
• HMO's, a PPO, or HDHP ( including HSA , which Ooma helps fund)
• Income Protection Benefits (Basic Life and AD&D , Short- and Long-term disability)
• Commuter benefits
• 401k & employer match
• Employee Stock Purchase Plan ( ESPP)
• Paid time off, sick days, as well as corporate holidays observed
• Employee Assistance Program
• Life Balance benefits with Travel assistance services and Identity theft and will preparation services Show more details...
via LinkedIn
posted_at: 3 days agoschedule_type: Full-timework_from_home: 1
Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet... their unique needs. At home, we help our customers
Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet... their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.
Senior Technical Program Manager (Telephony & Device Software)
About the Role:
Ooma seeks an experienced and highly motivated Telephony and Device Software Program Manager to lead and drive the development of cutting-edge communications solutions. As a key team member, you will play a pivotal role in overseeing the end-to-end program management, ensuring the successful delivery of telephony features on our devices. The ideal candidate will have a strong background in embedded systems, telephony, and device software and exceptional program management skills..
What You’ll Do:
• Lead the planning, execution, and delivery of embedded telephony and device software projects from conception to release.
• Collaborate with cross-functional teams, including hardware, firmware, networking and software engineers, quality assurance, and product managers, to define program goals and deliverables.
• Develop comprehensive project plans and schedules, ensuring alignment with organizational objectives.
• Monitor project progress, identify potential risks, and implement effective mitigation strategies to ensure timely and high-quality deliverables.
• Coordinate and prioritize tasks across multiple development teams to meet project milestones.
• Install the product and regularly test new features and reproduce issues.
• Establish and maintain strong relationships with internal and external stakeholders, including vendors and partners.
• Communicate project status, milestones, and risks to key stakeholders regularly.
• Possess a deep understanding of embedded systems, telephony protocols, and device software development.
• Work closely with technical teams to provide guidance, remove obstacles, and ensure the successful integration of telephony features into embedded devices.
• Implement and enforce quality assurance processes to guarantee the reliability and performance of embedded telephony features.
• Collaborate with QA teams to develop testing strategies and ensure software meets or exceeds defined standards.
Experience We’re Looking For:
• 5+ years of experience in program management, specifically in embedded systems and telephony software development.
• Technical background with a solid understanding of embedded systems, telephony protocols (e.g., SIP, RTP, Messaging), and device software development.
• Experience working with cross-functional teams and managing projects with embedded software components.
• Ability to install and configure the products and do some basic feature and issue reproduction testing.
• Software QA or development background preferred.
• Excellent written and verbal communication skills.
• Bachelor's or Master's degree in Computer Science, Electrical Engineering, or a related field.
What We Offer:
Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks .
• Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
• HMO's, a PPO, or HDHP ( including HSA , which Ooma helps fund)
• Income Protection Benefits (Basic Life and AD&D , Short- and Long-term disability)
• Commuter benefits
• 401k & employer match
• Employee Stock Purchase Plan ( ESPP)
• Paid time off, sick days, as well as corporate holidays observed
• Employee Assistance Program
• Life Balance benefits with Travel assistance services and Identity theft and will preparation services Show more details...
Senior Technical Program Manager (Telephony & Device Software)
About the Role:
Ooma seeks an experienced and highly motivated Telephony and Device Software Program Manager to lead and drive the development of cutting-edge communications solutions. As a key team member, you will play a pivotal role in overseeing the end-to-end program management, ensuring the successful delivery of telephony features on our devices. The ideal candidate will have a strong background in embedded systems, telephony, and device software and exceptional program management skills..
What You’ll Do:
• Lead the planning, execution, and delivery of embedded telephony and device software projects from conception to release.
• Collaborate with cross-functional teams, including hardware, firmware, networking and software engineers, quality assurance, and product managers, to define program goals and deliverables.
• Develop comprehensive project plans and schedules, ensuring alignment with organizational objectives.
• Monitor project progress, identify potential risks, and implement effective mitigation strategies to ensure timely and high-quality deliverables.
• Coordinate and prioritize tasks across multiple development teams to meet project milestones.
• Install the product and regularly test new features and reproduce issues.
• Establish and maintain strong relationships with internal and external stakeholders, including vendors and partners.
• Communicate project status, milestones, and risks to key stakeholders regularly.
• Possess a deep understanding of embedded systems, telephony protocols, and device software development.
• Work closely with technical teams to provide guidance, remove obstacles, and ensure the successful integration of telephony features into embedded devices.
• Implement and enforce quality assurance processes to guarantee the reliability and performance of embedded telephony features.
• Collaborate with QA teams to develop testing strategies and ensure software meets or exceeds defined standards.
Experience We’re Looking For:
• 5+ years of experience in program management, specifically in embedded systems and telephony software development.
• Technical background with a solid understanding of embedded systems, telephony protocols (e.g., SIP, RTP, Messaging), and device software development.
• Experience working with cross-functional teams and managing projects with embedded software components.
• Ability to install and configure the products and do some basic feature and issue reproduction testing.
• Software QA or development background preferred.
• Excellent written and verbal communication skills.
• Bachelor's or Master's degree in Computer Science, Electrical Engineering, or a related field.
What We Offer:
Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks .
• Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
• HMO's, a PPO, or HDHP ( including HSA , which Ooma helps fund)
• Income Protection Benefits (Basic Life and AD&D , Short- and Long-term disability)
• Commuter benefits
• 401k & employer match
• Employee Stock Purchase Plan ( ESPP)
• Paid time off, sick days, as well as corporate holidays observed
• Employee Assistance Program
• Life Balance benefits with Travel assistance services and Identity theft and will preparation services Show more details...
via Tech:NYC Job Board
schedule_type: Full-timework_from_home: 1
Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet... their unique needs. At home, we help our customers
Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet... their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.
Director, Strategic Sales
About the Role:
We are seeking a highly experienced and motivated Director, Strategic Sales, to build out a new team of Strategic Account Executives who will be aligned to vertical markets such as Retail, Technology, Financial Services, Large Multinational Enterprises, Large Healthcare, REITs, FED/SLED. In this role, you will be responsible for leading a team and driving revenue growth through the acquisition and retention of large-scale enterprise clients.
The ideal candidate will have a strong background in enterprise sales, exceptional leadership skills, and an executive presence.
What You’ll Do:
• Passionately lead, drive and deliver the vision and mission for the Strategic Enterprise vertical business
• Lead and manage a team of strategic enterprise account executives, providing guidance, coaching, and support to maximize their performance and achieve sales targets
• Develop and execute strategic plans to identify and pursue new business opportunities, focusing on large-scale enterprise clients
• Foster strong relationships with key stakeholders, executives, and decision-makers within client organizations to drive successful partnerships and expand business opportunities
• Collaborate closely with cross-functional teams, including marketing, product, and customer success, to ensure alignment and maximize customer satisfaction
• Drive revenue growth through the acquisition of new enterprise clients, utilizing a consultative sales approach
• Provide strategic executive leadership for sales forecasting, vertical assignments, sales mentorship, and commission planning
• Stay up-to-date with industry trends, market dynamics, and competitive landscape to identify new opportunities and maintain a competitive edge
• Collaborate with senior leadership to develop sales strategies, set goals, and track key performance metrics to measure team and individual success
Experience We’re Looking For:
• Bachelor's degree in business, marketing, or a related field. MBA or equivalent degree is a plus.
• Proven track record of success in strategic enterprise sales, with a focus on acquiring and growing large-scale accounts
• Strong leadership and people management skills, with the ability to motivate and inspire a team to achieve exceptional results
• Executive presence and excellent communication and presentation skills, with the ability to engage and influence key stakeholders at all levels
• Extensive experience in developing and executing strategic sales plans, including pipeline management, forecasting, and revenue generation
• In-depth knowledge of enterprise sales methodologies, account management, and customer relationship management (CRM) systems
• Analytical mindset and the ability to leverage data and insights to drive informed decision-making and optimize sales performance
• Exceptional negotiation and closing skills, with a demonstrated ability to navigate complex sales cycles and win high-value contracts
• Strong business acumen and the ability to understand and articulate the value proposition of products and services to enterprise clients
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities
What We Offer:
Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.
• Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
• HMO's, a PPO, or HDHP (including HSA, which Ooma helps fund)
• Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
• Commuter benefits
• 401k & employer match
• Employee Stock Purchase Plan (ESPP)
• Paid time off, sick days, as well as corporate holidays observed
• Employee Assistance Program
• Life Balance benefits with Travel assistance services and Identity theft and will preparation services #LI-CC1 Show more details...
Director, Strategic Sales
About the Role:
We are seeking a highly experienced and motivated Director, Strategic Sales, to build out a new team of Strategic Account Executives who will be aligned to vertical markets such as Retail, Technology, Financial Services, Large Multinational Enterprises, Large Healthcare, REITs, FED/SLED. In this role, you will be responsible for leading a team and driving revenue growth through the acquisition and retention of large-scale enterprise clients.
The ideal candidate will have a strong background in enterprise sales, exceptional leadership skills, and an executive presence.
What You’ll Do:
• Passionately lead, drive and deliver the vision and mission for the Strategic Enterprise vertical business
• Lead and manage a team of strategic enterprise account executives, providing guidance, coaching, and support to maximize their performance and achieve sales targets
• Develop and execute strategic plans to identify and pursue new business opportunities, focusing on large-scale enterprise clients
• Foster strong relationships with key stakeholders, executives, and decision-makers within client organizations to drive successful partnerships and expand business opportunities
• Collaborate closely with cross-functional teams, including marketing, product, and customer success, to ensure alignment and maximize customer satisfaction
• Drive revenue growth through the acquisition of new enterprise clients, utilizing a consultative sales approach
• Provide strategic executive leadership for sales forecasting, vertical assignments, sales mentorship, and commission planning
• Stay up-to-date with industry trends, market dynamics, and competitive landscape to identify new opportunities and maintain a competitive edge
• Collaborate with senior leadership to develop sales strategies, set goals, and track key performance metrics to measure team and individual success
Experience We’re Looking For:
• Bachelor's degree in business, marketing, or a related field. MBA or equivalent degree is a plus.
• Proven track record of success in strategic enterprise sales, with a focus on acquiring and growing large-scale accounts
• Strong leadership and people management skills, with the ability to motivate and inspire a team to achieve exceptional results
• Executive presence and excellent communication and presentation skills, with the ability to engage and influence key stakeholders at all levels
• Extensive experience in developing and executing strategic sales plans, including pipeline management, forecasting, and revenue generation
• In-depth knowledge of enterprise sales methodologies, account management, and customer relationship management (CRM) systems
• Analytical mindset and the ability to leverage data and insights to drive informed decision-making and optimize sales performance
• Exceptional negotiation and closing skills, with a demonstrated ability to navigate complex sales cycles and win high-value contracts
• Strong business acumen and the ability to understand and articulate the value proposition of products and services to enterprise clients
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities
What We Offer:
Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.
• Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
• HMO's, a PPO, or HDHP (including HSA, which Ooma helps fund)
• Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
• Commuter benefits
• 401k & employer match
• Employee Stock Purchase Plan (ESPP)
• Paid time off, sick days, as well as corporate holidays observed
• Employee Assistance Program
• Life Balance benefits with Travel assistance services and Identity theft and will preparation services #LI-CC1 Show more details...
via Greenhouse
schedule_type: Full-time
Manager, Commissions
About the Role...
As the Manager, Commissions, you will play a critical role in overseeing and managing our commission accounting processes. You will be responsible for ensuring accurate and timely commission calculations, reviewing commission transactions, and leading a team of commission analysts. The ideal candidate will have 3-5 years of management experience in a similar role and a strong understanding of commission accounting
Manager, Commissions
About the Role...
As the Manager, Commissions, you will play a critical role in overseeing and managing our commission accounting processes. You will be responsible for ensuring accurate and timely commission calculations, reviewing commission transactions, and leading a team of commission analysts. The ideal candidate will have 3-5 years of management experience in a similar role and a strong understanding of commission accounting practices.
What You’ll Do:
• Commission Management: Manage and administer the commission calculation and payment process for sales and other eligible personnel
• Team Leadership: Lead and mentor a small team of commission analysts, providing guidance, training, and support to ensure the team's success
• Review and Validation: Review and validate commission calculations and transactions to ensure accuracy and compliance with company policies and industry regulations
• Process Improvement: Continuously identify and implement process improvements to streamline commission accounting procedures and enhance efficiency
• Reporting: Generate and distribute commission reports to sales teams and management, providing insights and analysis on commission performance
• Accounting and Audit: Ensure the correct accounting of the commission costs and compliance with all SOX related requirements
• Communication: Collaborate with cross-functional teams, including Sales, HR, and Accounting, to resolve commission-related issues and discrepancies
• Documentation: Maintain accurate records and documentation of commission calculations, adjustments, and approvals
• Performance Metrics: Develop and track key performance metrics to measure the effectiveness and accuracy of the commission accounting process
• Ad Hoc Projects: Participate in special projects related to commissions, such as system upgrades and process automation
Experience We’re Looking For:
• 5-7 years of experience in commission accounting, with at least 3 years in a management or supervisory role; public company experience is a must
• Bachelor's degree in Accounting
• Strong knowledge of commission accounting principles
• Excellent analytical and problem-solving skills
• Well-versed in commission software and advanced Excel skills required; strong systems experience with Netsuite or similar accounting system
• Detail-oriented with a high degree of accuracy
• Strong communication and leadership skills
• Ability to work effectively in a fast-paced, dynamic environment
• Exceptional organizational and time management abilities
• *This is a hybrid role that is required to be onsite in our Sunnyvale, CA office weekly on Mondays and Tuesdays.
What We Offer:
Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.
• Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
• HMO's, a PPO, or HDHP (including HSA, which Ooma helps fund)
• Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
• Commuter benefits
• 401k & employer match
• Employee Stock Purchase Plan (ESPP)
• Paid time off, sick days, as well as corporate holidays observed
• Employee Assistance Program
• Life Balance benefits with Travel assistance services and Identity theft and will preparation services #LI-CC1 Show more details...
About the Role...
As the Manager, Commissions, you will play a critical role in overseeing and managing our commission accounting processes. You will be responsible for ensuring accurate and timely commission calculations, reviewing commission transactions, and leading a team of commission analysts. The ideal candidate will have 3-5 years of management experience in a similar role and a strong understanding of commission accounting practices.
What You’ll Do:
• Commission Management: Manage and administer the commission calculation and payment process for sales and other eligible personnel
• Team Leadership: Lead and mentor a small team of commission analysts, providing guidance, training, and support to ensure the team's success
• Review and Validation: Review and validate commission calculations and transactions to ensure accuracy and compliance with company policies and industry regulations
• Process Improvement: Continuously identify and implement process improvements to streamline commission accounting procedures and enhance efficiency
• Reporting: Generate and distribute commission reports to sales teams and management, providing insights and analysis on commission performance
• Accounting and Audit: Ensure the correct accounting of the commission costs and compliance with all SOX related requirements
• Communication: Collaborate with cross-functional teams, including Sales, HR, and Accounting, to resolve commission-related issues and discrepancies
• Documentation: Maintain accurate records and documentation of commission calculations, adjustments, and approvals
• Performance Metrics: Develop and track key performance metrics to measure the effectiveness and accuracy of the commission accounting process
• Ad Hoc Projects: Participate in special projects related to commissions, such as system upgrades and process automation
Experience We’re Looking For:
• 5-7 years of experience in commission accounting, with at least 3 years in a management or supervisory role; public company experience is a must
• Bachelor's degree in Accounting
• Strong knowledge of commission accounting principles
• Excellent analytical and problem-solving skills
• Well-versed in commission software and advanced Excel skills required; strong systems experience with Netsuite or similar accounting system
• Detail-oriented with a high degree of accuracy
• Strong communication and leadership skills
• Ability to work effectively in a fast-paced, dynamic environment
• Exceptional organizational and time management abilities
• *This is a hybrid role that is required to be onsite in our Sunnyvale, CA office weekly on Mondays and Tuesdays.
What We Offer:
Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.
• Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
• HMO's, a PPO, or HDHP (including HSA, which Ooma helps fund)
• Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
• Commuter benefits
• 401k & employer match
• Employee Stock Purchase Plan (ESPP)
• Paid time off, sick days, as well as corporate holidays observed
• Employee Assistance Program
• Life Balance benefits with Travel assistance services and Identity theft and will preparation services #LI-CC1 Show more details...
via ZipRecruiter
posted_at: 14 days agoschedule_type: Full-timesalary: 20–21 an hour
Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet... their unique needs. At home, we help our customers
Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet... their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.
Customer Support Representative
About the Role:
Ooma offers consumer and business products that provide low-cost U.S. and Canadian services. The role of the Customer Support Representative is a technical support position in a high-volume, fast-paced VoIP technical contact center. The incumbent will be responsible for handling customer cases by troubleshooting advanced/complex hardware and software issues while providing a best-in-class customer experience. Responsibilities include all facets of the day-to-day operational execution from handling inbound calls into the queue or calling back on open issues from Support tickets. Customer communication mediums include the telephone channel, email and chat-based interactions.
• *This is an onsite position at our Boca Raton, FL office. Hours will vary Monday through Friday.
What You'll Do:
• Provide a best-in-class customer experience and frontline troubleshooting and Customer Care in Ooma's tiered support model, while satisfying the customers' needs.
• Go the extra mile to follow up with customers, ensuring issues are resolved and customers are satisfied in a timely manner.
• Diagnose network, router or connectivity issues to help improve Quality of Service for calls.
• Apply troubleshooting techniques to resolve VOIP problems by utilizing CRM tools and reviewing logs.
• Monitor telecommunication services that include our carriers, our telephony servers, etc.
• Provide root cause analysis of new issues and provide detailed analysis for our engineering teams.
• Provide customer updates on status of open issues or confirmation when issues are resolved.
• Apply expert knowledge of Ooma's services, VOIP technology and networking hardware and software.
• Identify bugs and possible service impairments based on call trends and customer feedback.
• Test newly fixed bugs prior to deployment by the engineering team.
Experience We're Looking For:
• Customer-focused aptitude, highly organized and results oriented.
• Ability to work efficiently in a highly demanding, team-oriented and fast paced environment.
• Experience driving continuous improvement in a complex, product support role for a company known for its focus on customer service.
• Ability to communicate and empathize with all levels of customers including executives, external customers and engineers.
• Experience working very closely with technical teams to drive software or hardware improvements based on customer impact/feedback.
• Excellent punctuality and attendance record is a must.
• Any networking, IT or telecommunications certification is a plus.
• Familiar with Customer Relationship Management software, RightNow a plus.
• Spanish language skills strongly preferred.
• Background with VOIP technology and terminology and/or experience working with telecommunications and/or networking products desired but not required.
• BA/BS degree preferred, preferably in a technical discipline.
What We Offer:
Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.
• Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
• HMO's, a PPO, or HDHP (including HSA, which Ooma helps fund)
• Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
• Commuter benefits
• 401k & employer match
• Employee Stock Purchase Plan (ESPP)
• Paid time off, sick days, as well as corporate holidays observed
• Employee Assistance Program
• Life Balance benefits with Travel assistance services and Identity theft and will preparation services
Pay Range is $20-$21 per hr
#LI-CE1 Show more details...
Customer Support Representative
About the Role:
Ooma offers consumer and business products that provide low-cost U.S. and Canadian services. The role of the Customer Support Representative is a technical support position in a high-volume, fast-paced VoIP technical contact center. The incumbent will be responsible for handling customer cases by troubleshooting advanced/complex hardware and software issues while providing a best-in-class customer experience. Responsibilities include all facets of the day-to-day operational execution from handling inbound calls into the queue or calling back on open issues from Support tickets. Customer communication mediums include the telephone channel, email and chat-based interactions.
• *This is an onsite position at our Boca Raton, FL office. Hours will vary Monday through Friday.
What You'll Do:
• Provide a best-in-class customer experience and frontline troubleshooting and Customer Care in Ooma's tiered support model, while satisfying the customers' needs.
• Go the extra mile to follow up with customers, ensuring issues are resolved and customers are satisfied in a timely manner.
• Diagnose network, router or connectivity issues to help improve Quality of Service for calls.
• Apply troubleshooting techniques to resolve VOIP problems by utilizing CRM tools and reviewing logs.
• Monitor telecommunication services that include our carriers, our telephony servers, etc.
• Provide root cause analysis of new issues and provide detailed analysis for our engineering teams.
• Provide customer updates on status of open issues or confirmation when issues are resolved.
• Apply expert knowledge of Ooma's services, VOIP technology and networking hardware and software.
• Identify bugs and possible service impairments based on call trends and customer feedback.
• Test newly fixed bugs prior to deployment by the engineering team.
Experience We're Looking For:
• Customer-focused aptitude, highly organized and results oriented.
• Ability to work efficiently in a highly demanding, team-oriented and fast paced environment.
• Experience driving continuous improvement in a complex, product support role for a company known for its focus on customer service.
• Ability to communicate and empathize with all levels of customers including executives, external customers and engineers.
• Experience working very closely with technical teams to drive software or hardware improvements based on customer impact/feedback.
• Excellent punctuality and attendance record is a must.
• Any networking, IT or telecommunications certification is a plus.
• Familiar with Customer Relationship Management software, RightNow a plus.
• Spanish language skills strongly preferred.
• Background with VOIP technology and terminology and/or experience working with telecommunications and/or networking products desired but not required.
• BA/BS degree preferred, preferably in a technical discipline.
What We Offer:
Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.
• Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
• HMO's, a PPO, or HDHP (including HSA, which Ooma helps fund)
• Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
• Commuter benefits
• 401k & employer match
• Employee Stock Purchase Plan (ESPP)
• Paid time off, sick days, as well as corporate holidays observed
• Employee Assistance Program
• Life Balance benefits with Travel assistance services and Identity theft and will preparation services
Pay Range is $20-$21 per hr
#LI-CE1 Show more details...
via Greenhouse
schedule_type: Full-time
About the Role:
We are seeking a highly motivated and results-driven Sales Development Representative (SDR) to join our dynamic sales team. As an SDR, you will play a crucial role in driving the growth of Ooma by identifying and qualifying new business opportunities. Your primary responsibility will be to generate and nurture leads, engaging potential customers, and setting up appointments for... our Account Executives. This is a tremendous opportunity
About the Role:
We are seeking a highly motivated and results-driven Sales Development Representative (SDR) to join our dynamic sales team. As an SDR, you will play a crucial role in driving the growth of Ooma by identifying and qualifying new business opportunities. Your primary responsibility will be to generate and nurture leads, engaging potential customers, and setting up appointments for... our Account Executives. This is a tremendous opportunity to get a solid sales foundation at a growing company while making a big impact along the way.
What You’ll Do:
• Utilize various research methods and tools to identify and research potential customers within target markets. Conduct outbound prospecting activities, including cold calling, emailing, and social media outreach, to generate new leads.
• Engage with prospects to understand their business needs and evaluate their fit for our products or services. Conduct thorough qualification processes to identify high-potential leads and prioritize them for further follow-up.
• Collaborate with the Account Executive team to schedule appointments with qualified prospects. Ensure that all relevant information is communicated effectively to the sales executives to maximize their success during meetings.
• Maintain accurate and up-to-date records of all activities and interactions in the CRM system.
• Gather and analyze information to identify potential market opportunities and provide insights to the sales and marketing teams.
• Collaborate with sales executives to refine sales strategies and share feedback on prospect needs and objections.
Experience We’re Looking For:
• 1+ years in sales in a quota carrying position
• Bachelor's degree in business administration, Marketing, or a related field.
• Proven experience in sales, business development, or lead generation roles.
• Excellent communication skills, both written and verbal.
• Strong interpersonal skills with the ability to build rapport and establish relationships.
• Self-motivated and target-driven, with a proactive approach to achieving results.
• Ability to work independently and collaborate effectively within a team environment.
• Familiarity with CRM software(Salesforce) and sales tools.
• Knowledge of the industry and market dynamics relevant to the company's products or services.
What We Offer:
Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.
• Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
• HMO's, a PPO, or HDHP (including HSA, which Ooma helps fund)
• Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
• Commuter benefits
• 401k & employer match
• Employee Stock Purchase Plan (ESPP)
• Paid time off, sick days, as well as corporate holidays observed
• Employee Assistance Program
• Life Balance benefits with Travel assistance services and Identity theft and will preparation services Show more details...
We are seeking a highly motivated and results-driven Sales Development Representative (SDR) to join our dynamic sales team. As an SDR, you will play a crucial role in driving the growth of Ooma by identifying and qualifying new business opportunities. Your primary responsibility will be to generate and nurture leads, engaging potential customers, and setting up appointments for... our Account Executives. This is a tremendous opportunity to get a solid sales foundation at a growing company while making a big impact along the way.
What You’ll Do:
• Utilize various research methods and tools to identify and research potential customers within target markets. Conduct outbound prospecting activities, including cold calling, emailing, and social media outreach, to generate new leads.
• Engage with prospects to understand their business needs and evaluate their fit for our products or services. Conduct thorough qualification processes to identify high-potential leads and prioritize them for further follow-up.
• Collaborate with the Account Executive team to schedule appointments with qualified prospects. Ensure that all relevant information is communicated effectively to the sales executives to maximize their success during meetings.
• Maintain accurate and up-to-date records of all activities and interactions in the CRM system.
• Gather and analyze information to identify potential market opportunities and provide insights to the sales and marketing teams.
• Collaborate with sales executives to refine sales strategies and share feedback on prospect needs and objections.
Experience We’re Looking For:
• 1+ years in sales in a quota carrying position
• Bachelor's degree in business administration, Marketing, or a related field.
• Proven experience in sales, business development, or lead generation roles.
• Excellent communication skills, both written and verbal.
• Strong interpersonal skills with the ability to build rapport and establish relationships.
• Self-motivated and target-driven, with a proactive approach to achieving results.
• Ability to work independently and collaborate effectively within a team environment.
• Familiarity with CRM software(Salesforce) and sales tools.
• Knowledge of the industry and market dynamics relevant to the company's products or services.
What We Offer:
Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.
• Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
• HMO's, a PPO, or HDHP (including HSA, which Ooma helps fund)
• Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
• Commuter benefits
• 401k & employer match
• Employee Stock Purchase Plan (ESPP)
• Paid time off, sick days, as well as corporate holidays observed
• Employee Assistance Program
• Life Balance benefits with Travel assistance services and Identity theft and will preparation services Show more details...
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